Kies Back Up Issue - AT&T Samsung Galaxy S II Skyrocket SGH-I727

I am running a completely stock Samsung Galaxy S II LTE SGH-I727R on Android 4.0.4 and the latest version of Kies. I started the back up process about 3 hours ago and it has yet to get passed the "Preparing..." screen. Is this a known issue, did I do something wrong, I don't know what to do! I am sending it in on warranty as I'm still in my first year and I wanted to back up everything prior to sending it in. Also, when doing the back up, I selected to back up everything. I am running Windows Vista Home Premium. Can anyone help me out?!

And I'm afraid to cancel it at this point in case it messes something up with my phone.

I would cancel it. I don't think it will affect anything on your phone if it won't pass the preparing screen?
Try cancelling and then restart your computer. Then start kies then connect your phone.
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Related

[Q] Need Help

I have a 2 month old AT&T Captivate and about a month ago I loaded the Andromeda v2.0 MOD and love it. Everything was working fine until about a week ago when my external speaker stopped working. I turned to the Andromeda programmers and one of them had me upgrade to v1.2 but that didn't help and they helped me downgrade back to stock so I can turn the phone back to AT&T.
But along the way something happened and now the AT&T white flash screen just flashes on and off every two seconds. I've tried every process on this web site including building a JIG to force the phone into download mode but that didn't work either.
It's now in what I'm told is Bootloop. Does anyone have any idea how to get this crippled Captivate back to stock?
Thank you.
If it is just stuck at the white screen, take it back to AT&T for a warranty replacement. Tell them that you were trying to upgrade it to KB1 Froyo through Kies, when it failed. A bit unethical, I know, but the phone was going to go back anyway for the speaker issue.
Sent from my SAMSUNG-SGH-I897 using XDA App

Skyrocket usb error

Hi everyone, this is my first post requesting help.
My skyrocket charges with the usb port but wont connect. I tried a darkside wipe, format of system data cache emmc and reflashing many roms. I want to use odin and try to use stock.recovery and rom to see if it works. I enter download mode and it still wont connect. I reinstalled kies and still doesnt work. Its not my computer cause my t989 galaxy s2 connects and these two phones are nearly identical.
Running ics real thing 4.2 v9 cwm touch by realsk8tr
If possible, try another computer.
I have the same problem with mine. This is a new problem that just started a couple weeks ago. Mine seems to be a hardware problem since it won't recognize USB connection in CWM, Odin, the stock rom, or my current Sky ICS rom.
I'll flash back to stock and send it back for warranty repair once I get another phone to use. I have a contract renewal coming up in May, so I'll do something then (I bought this one off contract, so I have to send it to Samsung)
Its a real pain because I have to transfer everything wirelessly between to/from my laptop.
SnackCracker said:
I have the same problem with mine. This is a new problem that just started a couple weeks ago. Mine seems to be a hardware problem since it won't recognize USB connection in CWM, Odin, the stock rom, or my current Sky ICS rom.
I'll flash back to stock and send it back for warranty repair once I get another phone to use. I have a contract renewal coming up in May, so I'll do something then (I bought this one off contract, so I have to send it to Samsung)
Its a real pain because I have to transfer everything wirelessly between to/from my laptop.
Click to expand...
Click to collapse
It is a new problem that occured after using the ics leak. I cant believe there isnt a solution. Can you link me to a zip method that will return me to stock GB without the use of odin? And can i send my skyrocket in for warranty replacement? I never got insurance on it, i brought it in november from att nyc. This skyrocket also gets dev/block errors upon format. Any ideas guys?
FeRoCiiOuS said:
It is a new problem that occured after using the ics leak. I cant believe there isnt a solution. Can you link me to a zip method that will return me to stock GB without the use of odin? And can i send my skyrocket in for warranty replacement? I never got insurance on it, i brought it in november from att nyc. This skyrocket also gets dev/block errors upon format. Any ideas guys?
Click to expand...
Click to collapse
What radios have you flashed? Also did the problem just happen after a flash or appear out of nowhere?
Just for the heck of it try uninstalling kies, the drivers should stick. Sometimes that'll do the trick
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Mine happened while I was still stock/rooted. I had changed nothing for several weeks. It just stopped recognizing when it was connected to USB. I have tested on multiple computers and tested another sgs2 on my laptop. The problem is definitely with my phone. No other computers recognize my phone is connected, phone won't mount USB, etc. Yet other phones work fine when connecting to my laptop.
I even flashed back to stock GB 2.3.5 , etc. Its not an ICS issue since this happened prior to flashing ICS (it actually went tits up in March prior to the leak).
I have a GB 2.3.5 Nandroid backup I'll flash before sending it to Samsung.
Samsung warranty is good for one year. AT&T will only do a 30 day exchange type warranty. Anything after 30 days has to go back to Samsung repair.
My only concern is without a USB connection I can't flash to the stock recovery. I can flash to stock GB and unroot and clean it up on the ROM side, but it will still have CWM recovery. Oh well.
The way I see it this is definitely a hardware issue. Samsung should fix the hardware problem regardless of the recovery software.
SnackCracker said:
Mine happened while I was still stock/rooted. I had changed nothing for several weeks. It just stopped recognizing when it was connected to USB. I have tested on multiple computers and tested another sgs2 on my laptop. The problem is definitely with my phone. No other computers recognize my phone is connected, phone won't mount USB, etc. Yet other phones work fine when connecting to my laptop.
I even flashed back to stock GB 2.3.5 , etc. Its not an ICS issue since this happened prior to flashing ICS (it actually went tits up in March prior to the leak).
I have a GB 2.3.5 Nandroid backup I'll flash before sending it to Samsung.
Samsung warranty is good for one year. AT&T will only do a 30 day exchange type warranty. Anything after 30 days has to go back to Samsung repair.
My only concern is without a USB connection I can't flash to the stock recovery. I can flash to stock GB and unroot and clean it up on the ROM side, but it will still have CWM recovery. Oh well.
The way I see it this is definitely a hardware issue. Samsung should fix the hardware problem regardless of the recovery software.
Click to expand...
Click to collapse
Did you try a different cord? I had the same issues with my epic on sprint... Samsung had crappy USB cords at the time
Sent from my SAMSUNG-SGH-I727 using XDA
traumaj said:
Did you try a different cord? I had the same issues with my epic on sprint... Samsung had crappy USB cords at the time
Sent from my SAMSUNG-SGH-I727 using XDA
Click to expand...
Click to collapse
I guess I should have stated I have tried about 6 different cords.... I am a Systems Admin, so I've tried all the obvious fixes. It just absolutely will not recognize a USB connection anymore. Also, none of the computers recognize that a USB device has been connected.
It's definitely something wrong with the USB on the device.
SnackCracker said:
I guess I should have stated I have tried about 6 different cords.... I am a Systems Admin, so I've tried all the obvious fixes. It just absolutely will not recognize a USB connection anymore. Also, none of the computers recognize that a USB device has been connected.
It's definitely something wrong with the USB on the device.
Click to expand...
Click to collapse
you're gonna have to send it to Samsung for repair then.
I did flash the note modem once maybe my efs is corrupt
No, it's not that. It's hardware. It's almost certainly a cold solder joint. Must be a bad batch of I727s out there, mine's doing the same thing.
Sunday, I had a 30 minute call. After, I noticed the phone would charge, but couldn't get the computer to see it as a USB device. Last night, after an hour long call, I tried it and it worked. Managed to get it into download mode, flashed the stock .tar with ODIN, and got back to stock. About five minutes after that it started failing again (charging but not connecting, etc).
I'm using my T989 as a charger. If you can find a way to charge the battery, what I'm testing now might work. [EDIT: I re-read the OP and you have a T989 as well so you're set!] I'll post back. I set up a call to a test number (909-390-1390 is a 1Khz continuous tone) and placed the phone on the back of my video card with the USB cable connected. If it connects, we'll know this works for heating the phone up enough to temporarily 'fix' the cold solder joint.
But my skyrocket charges perfectly, via wall charger and usb, i have no need to use a external charger
You may not have the same issue as I have. I will note that as mine degrades it'll start acting as though I'm repeatedly unplugging it (PC rapidly going through USB connect/disconnect cycles, etc), then it'll still show that it's charging although the PC no longer recognizes it, until finally it acts as though the USB does nothing at all. The hotter I get the phone, the longer each stage takes.
Im just concerned that cwm will bone you from Samsung. one crazy idea is force brick so it doesn't turn on at all if they can't see recovery then you can anyways claim power failure
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Mobile Odin pro with stock recovery(flashes over cwm)? May just be crazy enough to work. Stock recovery tar is in the forum somewhere, I used it for my other skyrocket
Sent from my SAMSUNG-SGH-I727 using xda premium
mahausrath said:
Mobile Odin pro with stock recovery(flashes over cwm)? May just be crazy enough to work. Stock recovery tar is in the forum somewhere, I used it for my other skyrocket
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
How is that possible? I tried using mobile Odin and iT says my SR is not supported.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I read, I see, I understand
This is a good thread. My skyrocket is a used one from Texas. Won it on Ebay. Shipped out quick. Nice unit except it did exactly what I see described here.
It worked great the first day as a stock ice cream sandwich or whatever you call the ATT skyrocket software package Android 4.0 something. The USB hookup started getting flaky the more I used it, it would disconnect. It was unhooking, and I'd click to "copy files to PC" button again and again. It made rooting it a real challenge.
As if getting your arms around "Odin" wasn't intimidating enough...
I thought it might be from being jiggled, so when I was stashing the last of my downloads to flash CM9, I was careful to have it on a surface when I gently touched the screen and got all the files copied I wanted, and the phone, computer, and data cord left untouched, appeared to "work" ahead of the epic fail.
After I flashed the new CM9 from (wow thanks team chopsticks!) the USB is not recognized either in the skyrocket nor the computer, nothing. It shows charge, that's it.
I intend to get a USB reader for the microchip as a work-around. The phone screams. This is my second skyrocket and the new CyanogenMod 9 is the love I've been looking for. At last, a phone that can bring up a gallery full. My first skyrocket had trouble when the 32 GB microchip approached full. This one flips the 20 GB worth of pages full of folders up like nothing flat.
Also, interesting detail on this used Ebay phone... the first thing I noticed is you can't power it off. The seller shipped it with the battery removed. I tried plugging it in, leaving it unplugged, this i727 just will not power down. I do love the touchwiz recovery, and how you can select to reboot and then choose to boot into recovery. That part worked nicely and I am over all happy.
I know its late replay but I got solution!
I had same prob all i did was took toothpick stick it inside phone USB connector thing and pushed it little bit up and now it works perfectly FINE!
Yes the toothpick fix does work. Had the same problem with mine. Read about using the toothpick to fix this problem from a post back in December of last year. Don't pry up too much and break the toothpick off inside. A little twist is all it needed on mine. Noticed some dirt and grime came off on the toothpick. Maybe this helped clean it as well
Sent from my SGH-I727 using xda app-developers app

Samsung Kies Back Up Issue

I am running a completely stock Samsung Galaxy S II LTE SGH-I727R on Android 4.0.4 and the latest version of Kies. I started the back up process about 4 hours ago and it has yet to get passed the "Preparing..." screen. Is this a known issue, did I do something wrong, I don't know what to do! I am sending it in on warranty as I'm still in my first year and I wanted to back up everything prior to sending it in. Also, when doing the back up, I selected to back up everything. I am running Windows Vista Home Premium. Can anyone help me out?!

[Q] Problem restoring from Kies

Hello guys, I've had a Galaxy Note 10.1 since November and yesterday the backlight connection went. Basically you had to hold the tablet in a certain way for the backlight to come on and to use it. I thought the tablet was totally dead (perhaps the exynos problem going around) but then as I was packing it away the screen flickered on and I took my hand off it and it went off. So the problem seemed to be that a connection was loose or something. Anyway I backed up everything to Kies and went to Tesco to get a new one. They offered me a full refund or a replacement, so I took a replacement.
Now I've charged it up and when I try to restore my backups from Kies nothing happens. They are all there and it recognizes my Note 10.1. It is stuck at "Preparing to start restore process..." but after 2 hours it hasn't gotten anywhere. I've even tried selecting less items to restore but no luck. Does anyone have a solution to my problem? Thanks for your help!
Bump!
Sent from my GT-I9300 using xda app-developers app
Suggestion would be to try Kies or Samsung forum .
jje

Bootstrap Failed....

Running totally stock on 5.1.1 (N920PVPU2A0I6). Starting about an hour ago I'm getting a pop-up saying "Bootstrap Failed...".
Phone is unresponsive and reboots by itself.
Thoughts?
late,
Coz
*EDIT: Factory reset didn't solve it.....correction, 3rd attempt at factory reset seems to have solved it. But I would love to know what initially caused the situation.
Same
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pbedard said:
Same
Sent from my SM-N920P using XDA Premium HD app
Click to expand...
Click to collapse
The only thing that updated/changed this morning was an update (I believe) for Sprint Zone.
late,
Coz
Well that didn't work....after about an hour of it running without issue, I'm getting the Bootstrap Failed... message again and it's restarting.
late,
Coz
Update....phone has been stable (no re-boots, lock-ups, etc.) for the past few days. I occasionally get the pop-up message stating, "bootstrap failed..." but it doesn't seem to impact the performance of the phone from what I can tell.
late,
Coz
Mine keeps doing it oh well
Sent from my SM-N920P using XDA Premium HD app
My phone just started doing this today. Also a Sprint Note 5. No software updates installed recently... most recent was the Sprint and Samsung updates for Samsung Pay, which I did set up-- but I did that day 1. Right before the problem started happening, the phone rebooted itself, and it hasn't been well since. I checked aLogcat, but nothing gets logged there. After a few of the "Bootstrap failed..." toasts, the phone just becomes unresponsive and I have to hard shutdown. The only thing that I can think of that I've done differently today was plug my phone into my laptop to charge it earlier. I don't think I'd ever plugged it into my laptop before.
Hopefully somebody can pin down the cause of the problem here. I'm surprised that aLogcat doesn't show anything, which makes me wonder if it's some Knox issue...
U have to use root explorer and go to carier/itson delete that folder it will make your phone faster but u need to power it off for like 20 mins afrer u delete it
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pbedard said:
U have to use root explorer and go to carier/itson delete that folder it will make your phone faster but u need to power it off for like 20 mins afrer u delete it
Sent from my SM-N920P using XDA Premium HD app
Click to expand...
Click to collapse
I'm curious as to why you suggest deleting that folder? What exactly will that fix? Details please before you suggest to a member to just delete something.
late,
Coz
The reboots i saw it mentioned.
Sent from my SM-N920P using XDA Premium HD app
Same problem, I have stock Sprint Note 5 with Samsung Pay updated and activated. Worked fine for a few days then all of the sudden I started getting "Bootstrap Failed" and my phone is unresponsive and/or data connection stops functioning forcing me to restart.
Is Sprint/Samsung aware of this issue and working on a fix? Very annoying. I've uninstalled all updates to Sprint Zone, force stopped and cleared data for Sprint Zone which appeared to help for a couple days, but now it's back again.
Has anyone had any luck with hard / factory reset? I don't want to go through the hassle of backing everything up, wiping it clean and reinstalling everything if at the end of the day it doesn't make a difference.
After a few more lock ups and reboots yesterday, my phone started behaving normally again, but just now I saw another "Bootstrap failed..." toast, so clearly the problem has not gone away. It hasn't locked up again on me yet, so maybe I'll be okay for a while. The only references I've seen to this error have all pointed to the Sprint Note 5, and most have mentioned Samsung Pay, so I suspect it's an issue there. Whether or not Samsung/Sprint are aware of it, I don't know.
I've also read it may or may not have something to do with Sprint Zone. I would agree it's purely due to the recent Samsung Pay update as I've had the Note since launch day and only noticed this after activating and updating Samsung Pay late last week. Before that I used the phone for nearly a month with no issues whatsoever.
While my phone hasn't locked up or rebooted by itself, I still get the "bootstrap failed..." occasionally.
I too think it was associated with the Sprint Zone and/or Samsung Pay update.
late,
Coz
I have only seen it once. Im fully stock to latest update. It happened to me after i noticed i had no data connection showed full lte but i had nothing opened up sprint zone and tried to refresh showed error. Then bootsrtap failed, have not seen it since
Sent from my SM-N920P
Bootstrap failed
It started happening to me after my fingerprint recognition failed, and I could not remember my backup password.
Just started happening to me a few days ago. completely stock sprint phone with the latest update (samsung pay). I noticed that right after the message PRL update began. After that and updating the profile, i havent seen the message.
Any updates on this? I went into Best Buy this weekend and had Samsung Experience store re-flash the OS to the phone, uninstalled Sprint Zone, uninstalled Samsung Pay updates, and force stopped Samsung Pay Framework. It worked fine for a few days but it started showing "Bootstrap failed" again. While it doesn't freeze up like it did the first time I received that message, in general the connectivity seems spotty (I'll show I'm connected to Wifi but nothing shows up on web browser or apps).
The problem is when Samsung Pay installed, it also installed an update to Android, and the Samsung Experience store in Best Buy can only flash the latest version of the OS. They can't revert back to the stock version of Android that came with the phone.
That's the biggest problem. Samsung and Google should make it so that they can revert back to a prior version of Android if the latest version has major bugs in it (which has been increasingly the case since Lollipop began rolling out). I had ZERO problems with the stock software/firmware that came with the device out of the box. Lesson learned I guess, don't accept an update if the version you have works well, until at least a couple months of the new update being out in the wild first....
Haven't seen this notice in a few days. It stopped after manual prl and profile update.
On a side note, I disabled the Samsung pay via package disable pro
Anyone figure this out?

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