Related
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
Click to expand...
Click to collapse
You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
Click to expand...
Click to collapse
Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Click to expand...
Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
Hi, I just switched from Iphone 3GS to galaxy note and I regretted this decision. I really like android but there are a few issues on my note. I bought a note a month ago and........
- Phone randomly shut down and had to do battery pull
- Failed to detect sim card sometimes (simcard is new)
- Sometimes battery drop at least 40% or more in one second (Should have taken more screen shots on that) Battery last for 8 hours only and phone stays in my bag from 9am to around 4pm (not in use)
- Screen issue (Black colour not even on videos photos and it is VERY noticeable)
- Sometimes freeze for 30 seconds whenever I open ANY application or surfing web
So I am sending the device back and with these many faults they refuse to replace it. They told me they will repair it but I doubt they can bring it back to 100%.
I need some advice, or has anyone else experience these many faults on their note? I am really unlucky. SIGH
You probably have a bad batch. Mine is working fine and dandy. Either get a refund and purchase a new one or get some other phone if you really hate the Note.
Sent from my GT-N7000 using Tapatalk 2 Beta-2
I really liked the NOTE. I will not switch to another phone. The problem is that Mobiciti after knowing that I have these issues, they won't refund or replace, they will only repair it for 30 business days!!!!
Were u on stock firmware? If yes, ask for a replacement......those assholes wont be able to fix it!
Yes, everything is stock. I've only install a few games, viber and whatsapp and a few other entertainment apps.
I called, emailed and called to ask for a replacement but they keep telling me they won't replace it, they can only repair it. I did tell them that I am 100% positive that they won't be able to fix everything and I have to waste money for postage fee sending it again and again and still they refuse.
I won't be making any purchase from Mobiciti anymore. Service is not good.
network usually will give you 14-28 days for a swap of a handset since you got it after that you just have to read the fine print. Check also your manufacturers warranty.
I know but I contacted them within the period and they told me that they won't replace it.
I would recommend reading all your T&C's and try to shoot them down.
Thank you guys, I will first wait till they done analyzing the issue then go from there. So has anyone ever experience one of these issue?
Well I don't have the Note, but I would try do do a factory reset and a few charge/discharge cycles before turning it in.
Sent from my GT-I9100 using xda premium
That is probably the most hilarious battery drop i have ever seen.
You have no country listed but i assume from the provider, you come from the land down under. I know for a fact that Australia has very strict and specific laws when it comes to merchandise, regardless of where it was purchased. It seems to me that Mobi is making an issue out of the usage but at the very least you should be able to do a device swap. I would go into the store and fight with them...
Definitely you got a faulty device. No big deal, your replacement should work fine.
Sent from my LG-P999 using xda premium
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
Sorry bout the wrong thread posting.
Yes I am from Australia.
I hope they will replace it for me. I couldn't go to the story because I am working in Melbourne and Mobiciti store is in Queensland.
I will keep everyone updated how it goes.
Sent my phone in and currently waiting for their reply.
Hi guys,
Finally an update after 3 weeks sending in the device.
Mobicity refuse to replace the device, in fact, they are looking for a suitable OS for my Note.
I don't understand why are they doing this.
Looking for a suitable OS means my device is not behaving normally and that means it is defective. Shouldn't they be replacing it instead of looking for another OS which is 90% of the time doesn't fix the issue.
I am really not satisfied with Mobicity and won't be trading with them anymore.
What do you think guys? Anyone agree with what I think?
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
kooldude.4141 said:
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
Click to expand...
Click to collapse
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
saywhatt said:
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Finally after some trying they decided to give me full refund!
TBH do not bother to call at the toll free number, they usually have no idea abt what to say.Enjoyed using this phone, now will be buying galaxy nexus/atrix 2/sensation xe. Any other suggestions are welcomed. Btw price range is around 18-21k, will be buying without bill(grey market).
And yeah also liked infuse 4g/arc s! So really confused there!
Hi All
Received my SH-G920I (unlocked) and for the last 2 days I faced three occasional reboots.
Once it was when phone was idle, then when I try to unlock it and once it was in the middle of web browsing.
It looks like "fast" reboot, when only "Samsung" logo displayed briefly and phone is quickly coming back to working mode. Sometimes after such reboot screen and soft buttons aren't responding and I have to turn it off/on with power button. Them it back to normal
Any ides what is it?
Thank you.
My G920i (got it from eBay) is doing the same thing...hope it's not a hardware issue...
iShihx79 said:
My G920i (got it from eBay) is doing the same thing...hope it's not a hardware issue...
Click to expand...
Click to collapse
Yes, my from eBay as well. For last 24 hours it worked without reboots. Not sure how promising this might be....
Bought a G920I from ebay myself, arrived yesterday. So far noticed :
- 2 soft reboots (really dim Samsung boot animation, then fine)
- CONSTANTLY reboots on mains charger all night (annoying as it was lighting up in middle of night)
- Reboots on wireless charger constantly (standard Qi cheap one - not sure about officiall)
I have not rooted my phone, it's completely stock.
Is this just the G920I or are other people having problems? I am thinking of returning it for the G920F model.
Better to replace it.
Sent from my Lenovo A680_ROW using XDA Free mobile app
Anutrix said:
Better to replace it.
Sent from my Lenovo A680_ROW using XDA Free mobile app
Click to expand...
Click to collapse
It seems I'm not the only one though. I wonder if it's a software issue with it being a soft reboot
crupton said:
It seems I'm not the only one though. I wonder if it's a software issue with it being a soft reboot
Click to expand...
Click to collapse
Who was your seller one Bay? Maybe it is the problem of specific shop/batch.
I have the same problem with a SH-G920F
My god! I started a new thread about this without finding this first. I bought my 920i from the same seller and am facing the same problem! So any idea if this is a batch issue or general issue that quite a few are facing? I have asked for a refund and hope that I am not charged a restocking fee , which in this case is 20% which is too much.
I sent request to Samsung support so they advise if this is hardware issue and we should replace the device or software one that can be mitigated.
mrootman said:
I sent request to Samsung support so they advise if this is hardware issue and we should replace the device or software one that can be mitigated.
Click to expand...
Click to collapse
Please keep us posted ! I think this could be a software issue
On top of the random "soft boot" my S6 has has an issue with the SIM tray not sitting completely flush with the frame. The top portion (the section where you can insert the ejection pin) tends to stick out a little bit (about 0.1 or 0.2mm). I have had quite a few phones with similar designs (iPhone 6+, M8, M9) and this is the first time I run into this kind of issue. I am starting to think this particular batch has a bad QC or something. I message the eBay seller yesterday asking for a return/refund but have not hear back from them yet. A little bit frustrating to say the least.
So you are facing soft boot issues and sim card tray issues? That sucks. I heard back from the seller and he asked me if I wanted an exchange or refund. I have asked for a refund and am expecting RMA any time today. Seller has also increased the price to 839 now.
Yea, it definitely sucked. How did you contact the seller on eBay, did you just asked him a general question or you used the specific "return" link? I think I can going to request a refund too as this point. I was trying to be nice by avoiding the use of the "requesting a refund" link as I think it count against the seller but they are not replying to the question I initiated yesterday at all.
Thanks,
iShihx79 said:
Yea, it definitely sucked. How did you contact the seller on eBay, did you just asked him a general question or you used the specific "return" link? I think I can going to request a refund too as this point. I was trying to be nice by avoiding the use of the "requesting a refund" link as I think it count against the seller but they are not replying to the question I initiated yesterday at all.
Thanks,
Click to expand...
Click to collapse
I sent him a general question and explained the reboot issue and this was his reply :
Hello,
We are so sorry to hear that the item you purchased is not up to standards. We are more than happy to further assist you. First we need to know if you would like an exchange or a return. After you have answered us, which are to your liking, then we can respond to you with a RETURN MERCHANDISE AUTHORIZATION.
If you have any other questions or concerns, please feel free to respond to this email or call our customer support line (1866 603 0638) .
Thank YOU!!!
-UnlockedCellPhoneKings
P.S. Emails are answered in the order they are received
We are here for you Monday- Friday from 9-5 Eastern
You can also reach us by phone at 1866-603 0638 "
Since it is the weekend so they may take some time to reply but so far they have been co operative. I am definitely getting a refund and I hope they don't apply the restocking 20% fee. It breaks my heart because I really liked this phone.
Back to the Oneplus for now.
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
mrootman said:
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
Click to expand...
Click to collapse
Honestly I really like the phone alot and would've most likely kept it if not for the raised SIM Tray. The random soft boot really didn't bother me as much as the physical SIM tray issue.... I liked how this int'l version can change the APN settings for you depends on what SIM card you are using (I tried both T-Mo and AT&T) which I know the AT&T version will not even I get it unlocked. But then the AT&T model is built in Korea verses the int'l version which is built in Vietnam. Not sure if is correlated but T-Mobile's version is also built in Vietnam and there seems to be quite a bit of issues with that batch too.
mrootman said:
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
Click to expand...
Click to collapse
I am still confused about what I am going to do. I like everything else about the phone and I think this reboot issue should be fixed via a software update , but the question is , are there enough of us facing this issue for samsung to do something about it?
ecksreturns said:
I am still confused about what I am going to do. I like everything else about the phone and I think this reboot issue should be fixed via a software update , but the question is , are there enough of us facing this issue for samsung to do something about it?
Click to expand...
Click to collapse
I like it as well, but a minute ago it will not turn on untill I pressed on power button and then he made soft reset again. It doesn't look good.
HI, It is happening to me too. I have same phone. Had it for about a week and last 2 days it rebooted itself 3 times. Any news about it?
Hi all. I need help, or opinions, or both. I'm here because my husband used to tell me these forums were helpful. (Pleasebehelpful,pleasebehelpful)
I have an At&t Lg G4, the H810 model. It randomly shut itself down and refuses to start up again. It will load up to the LG logo, then shuts off and tries again. It's been doing that for a few days, as I keep hoping it will randomly make it all the way through and actually start up. I've read some of the many threads about the bootloop issues, but they all seem to be people who've been experimenting with mods.
I haven't rooted, or anything. It's still running on whatever it had when I walked out of the store with it. I've talked with At&T, and LG, and have the option to either fix it or get a refurb to replace it. I'm anxious about the refurb, as it seems that this is not an uncommon issue with the G4s. Is there a way to tell when the refurb was made, or what they've done to make it "like new?"
I'm feeling like it's a bit of a crapshoot. Last time I went through warranty replacement was with a Samsung Galaxy, and that was a hideous ordeal. Is LG better? Anybody have any experience, or sage wisdom to impart? Nifty tricks to get the thing to start back up?
TIA!
Google search "Lg g4 return to stock" and flash the h81010o firmware in the instructions. This provided you can enter download mode.
Sent from my LG-H810 using Tapatalk
That's exactly what happened to mine. It randomly shut down and now it is stuck in a bootloop. Usually it won't pass the LG splash screen, but a few times I've seen the AT&T logo briefly. Twice it showed the "Configuring apps" screen as if it had been updated. I didn't allow an OTA update but that's what it looked like.
After 20 minutes on (another) phone with tech support they decided to send a warranty replacement.
I wish I knew what was wrong but it is essentially bricked. Can't hard reboot, get to download/recovery mode or even power off.
The phone is not rooted or otherwise modded.
I just wanted you to know you're not alone. All of this just happened today.
Sent from my SAMSUNG-SM-G920A using Tapatalk
redeyss said:
Google search "Lg g4 return to stock" and flash the h81010o firmware in the instructions. This provided you can enter download mode.
Sent from my LG-H810 using Tapatalk
Click to expand...
Click to collapse
Thanks, but not dice. There's nothing there. The only thing I could get to was the *push start and volume down buttons* factory reset mode, which then didn't do anything. Boo.
ccbutterfly said:
That's exactly what happened to mine. It randomly shut down and now it is stuck in a bootloop. Usually it won't pass the LG splash screen, but a few times I've seen the AT&T logo briefly. Twice it showed the "Configuring apps" screen as if it had been updated. I didn't allow an OTA update but that's what it looked like.
After 20 minutes on (another) phone with tech support they decided to send a warranty replacement.
I wish I knew what was wrong but it is essentially bricked. Can't hard reboot, get to download/recovery mode or even power off.
The phone is not rooted or otherwise modded.
I just wanted you to know you're not alone. All of this just happened today.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
ccbutterfly--how long have you had your phone? It's a frustrating thing to have it just *pfft* like that, isn't it? I bought mine the weekend they came out in June, and having read up for a while, it looks like there's a defect in some of the phones that were made before May. Just my luck. I went for the refurb. Hope it doesn't have the same problem in a few months.
circetwo - I got it in June also. I bought it for my son's birthday on 6/29. It really was a surprise and a huge disappointment as the phone is otherwise everything we hoped it would be. I wish I had ordered one for myself instead of getting the GS6. I've had to warranty replace it after only a few months also.
Best wishes for your refurb. I hope we both have better luck this time around.
You know what really gets me is AT&T's shipping policy. My oldest son upgraded to the Note 5 this week. They sent it overnight at no extra charge. He already had a working phone, but they got the new one to him the next day. My other son had the LGG4 and when it randomly decided to be stupid they offered him expedited shipping at *our* expense. We opted for standard free shipping and he's without a phone til it gets here. That seems backwards to me.
Incidentally, I slipped his SIM card into my oldest son's *old* phone so he has something to use in the meantime. But really, doesn't it seem like the warranty replacement should be the one that gets expedited?
Okay, stepping off my soapbox now.
Hey, thanks for the info that the "May" date seems to be the key. That gives me more hope for the replacement phone.
Sent from my SAMSUNG-SM-G920A using Tapatalk