Findger print under gorilla glass? - Transformer TF300T Q&A, Help & Troubleshooting

Hi guys,
I have a really annoying problem with my TF300. Somehow a finger print-shaped mark is clearly visible just off center of my screen. I've tried to show it in the photo below but trust me, it is more obvious than this picture shows; especially when watching TV/movies etc. Does anyone know if Asus will repair this under warranty? Also, my TF300 is unlocked. I'm guessing I'll have to lock it again before I return it? Thanks all!

I you find a way to lock a tablet that came with GB once the unlocker has been used, please do tell.
Also, the TF300T does not have Gorilla Glass. According to Asus, it is hardened glass.

Since this appears to be 100% hardware related (e.g. nothing that could have been caused by unlocking), I'd raise a stink if they refused to fix it under warranty. Unlocking should not void the hardware warranty, though some things, like poor battery life, may be harder to fight. This seems pretty clear cut.
Good luck.

I agree with Bsaman. Def. sounds like a hardware issue and I would approach Asus with it as such.
I still want to know how to lock a bootloader once it's unlocked. If you know of a way or find one, please share.

Thanks guys. That's what I was thinking myself. Don't know of a way to lock it again but I agree, it would be good to know if it is possible! I'll let you know out of interest what Asus say. Thanks!

Mine has a similar fingerprint under the screen, doesn't bother me that much

Related

Warranty void sticker

i've aquired a sgs on ebay, i'm getting massive camera interferance. i mean it makes the camera unusable, i'm looking for information regarding the warranty void sticker on the sgs. or what they look for for hardware voiding of warranty. i can't tell if its been opened or not, but i see no sticker and the screws dont look used.
so anybody know where the sticker is/whats broke when you open it?
thanksbois!
cerjam said:
i've aquired a sgs on ebay, i'm getting massive camera interferance. i mean it makes the camera unusable, i'm looking for information regarding the warranty void sticker on the sgs. or what they look for for hardware voiding of warranty. i can't tell if its been opened or not, but i see no sticker and the screws dont look used.
so anybody know where the sticker is/whats broke when you open it?
thanksbois!
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I don't think I've seen one on mine?
well thats good. how about anyone else, got any information on it?
cerjam said:
well thats good. how about anyone else, got any information on it?
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No "seal" so to speak. I had my wifes apart before I returned through warranty for screen issues and there would be no way to tell though there is loctite on the threads of the screws that I suppose could indicate that they had been removed if it is not present though I had no issues with warranty department.
The only warranty voiding sticker that I know about is the moisture sticker under the battery cover.
faaantastic. how might one go about checking a warranty ona device.
Well mine is white and it's never been in water lol so I'm clear.
It's not the main sticker with the build number on it, it's on the side where the battery contacts are
Cheers mate
haven't spotted it on any of the ones i've worked with. Though haven't really had to go so far to look for 'em.
If you got it through ebay, why are you worrying about the void sticker? I wouldn't expect ATT/Samsung to honor anything through that kind of purchase.
its a samsung manufactured phone, the warranty shouldnt matter where the **** you got it. they made it, they should fix it. as long as its not stolen or anything i see no reason they wouldnt honor it.
not playing the troll game, you obviously already have a strong opinion regarding the entirety of this post and jump quickly about it. My stance is my experience versus yours, while I agree with what SHOULD occur and happen, from a business and experience-oriented standpoint it doesn't happen.
Most of the things I've bought on ebay, OEMs wouldn't honor, and if they would I never knew because I never had problems with whatever it was. Just because you bought it fair and square, doesn't mean it wasn't stolen prior or previous owners/users might have done something to get the device blacklisted and that's why it's on the market to begin with(thinking used xbox 360's and wanting to play online multiplayer after the console got caught for being modded). Meh, probably just my paranoia and experience in other markets.
As for Void stickers, generally you would see it before breaking it. Since the manufacturer would have to be able to confirm it is intact before breaking it themselves to conduct repairs. So any stickers like that would generally be fairly blatant and visible before you risk tampering with them. <-- Experience on computer equipment.
cerjam said:
its a samsung manufactured phone, the warranty shouldnt matter where the **** you got it. they made it, they should fix it. as long as its not stolen or anything i see no reason they wouldnt honor it.
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I also see no reason why the need to know.
that too! lmfao

[Q] Speck between glass and screen

I got my tab back from RMA (doa) they replaced the screen and there is now a speck between the screen and glass... I can live with the light bleed but this speck is frikin annoying Its not a dead pixel with the device off it is clearly seen under the glass... HELP i am sooo annoyed and I dont want to rma again! How do you take this thing apart?
Thanks!
You don't want to risk taking the thing apart. If you **** it up it's your fault and Asus will NOT give you free warranty service after the fact.
If you can't live with it you have to call Asus and tell them you want them to fix this. They'll probably tell you to prove that they did this by taking a picture of something that's impossible to take a picture of.
Good luck. Another casualty of ****ty Asus QC and an even ****tier RMA service.
Tubular said:
You don't want to risk taking the thing apart. If you **** it up it's your fault and Asus will NOT give you free warranty service after the fact.
If you can't live with it you have to call Asus and tell them you want them to fix this. They'll probably tell you to prove that they did this by taking a picture of something that's impossible to take a picture of.
Good luck. Another casualty of ****ty Asus QC and an even ****tier RMA service.
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Why do you **** on every thread that has anything to do with with Asus support or QC of these devices?
If you hate the thing, sell it and buy something you like.
sassafras
mmmmmk I rooted so I don't care about warranty... I am pretty good at this stuff... if not I know a guy that is a freakin meticulous electronical surgeon.... he made me new insides of the left button on my g9x mouse when the copper wore out.. if I mess it up he'll fix it. Best part hes fam so he does it for free ;D
Would just like a rough idea before I tear into it.
If you hate the thing, sell it and buy something you like.
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No. (LOL)
I don't hate the TF, I do hate the way service is handled. Your whole post and your line of reasoning is so ****ing flawed it makes me embarassed just to see how embarassing you are. A case of serious contact embarassment. I should sell the TF and I must hate it because I hate how Asus runs things and I hate their QC? Are you stupid or just deficient?
By the way, ****ting on threads would be like what you're doing, making a moronic post that doesn't even begin to answer the OP on a thread, instead you sidetrack the whole discussion. Great job you selfish asshole. I don't "**** on" threads, I tell it like it is. I don't lie about the RMA process or QC, it's the truth (in less than flattering terms) and it's relevant to the OP. Next time you want to send me a love letter go do it by PM instead of hijacking another persons thread.
mmmmmk I rooted so I don't care about warranty...
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You can unroot it and "preserve" that warranty. This isn't really a good reason to go ahead and rip through it.
I am pretty good at this stuff...
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Sounds good until you miss a clip and break it. It doesn't really matter how good you or your fam is at doing this. There's a chance for anything to break especially when you're dealing with a particular device you haven't had any experience disassembling before.
Would just like a rough idea before I tear into it.
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There was a disassembly thread somewhere here that shows a minor teardown. Do a google search for it. Although I'm not sure it goes as far as the screen and glass. In addition you have no way to guarantee that you won't introduce more dust since I doubt you own a clean room. I highly advise you contact Asus first, you don't want to do this. There are too many risks that outweigh removing a stupid fleck from between the screen and glass. You'll end up breaking clips that hold the back to the bezel and then you finish up the job, fire the unit up and FUUUUUUUUUUU there are eight huge pieces of dust under the screen. Oops.
My I noticed a spec of dust last night on my TF and concur that its driving me crazy! Would asus' warranty cover something like this?
Sent from my SPH-D700 using XDA App
daazncandyman said:
Would asus' warranty cover something like this?
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Yes, but I don't know, if a single dust speck is enough.
Im done with this tab... it burnt the hand that uses it. http://forum.xda-developers.com/showthread.php?p=15637454#post15637454
http://www.woot.com
Xoom for $400
figured I would post one last update and fix for anyone else affected. I (accidentally) dropped it and it went away as well as the sd card heating up issue. So if anyone else has any issues with this tablet try smacking it into the floor (Hard wood is preferred but it should also work with tile)
kthnxbie

[Q] Have my tf700 for about two weeks, screen flex noticed

Hello,
I've bought my infinity two weeks ago and when I unpacked it I had noticed that on the bottom left side of the panel the screen is popping out a little bit, something like screen flex.
Yesterday, I've noticed that the left side of the panel has a flex as well.
I am really annoyed by this, since OK, I've paid a lot of money for this and now I might have to send it for a repair.
I've talked with the asus support in Greece, and the guy told me to submit a form that he would send me via email and a courier would get it from my house and it would be sent to Czech Republic for service and it would be delivered to me in a maximum of ten days.
Should I send it?
Is it really a big problem? (in example, will the whole panel pop out eventually :silly: )
I though of keeping it for some time and if it gets worse, then sending it..
What do you think?
Thank you for your time,
Sorry for the big post..
did you bu it from a store, or online? if from online, send it back to the company and have them send you another. this might be quicker than sending to ASUS.
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
pspuser007 said:
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
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i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
timrock said:
i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
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They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
pspuser007 said:
They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
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From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
bobby2478 said:
From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
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I've noticed the same across the bottom in mine. It appears exactly where the docking latched are located. I'm no longer going to leave the dock attached. I'll hook it when I really need it then remove and put it aside. I'd say the dock is putting too much strain on the glass. The docking hinge on mine is VERY tight to flip;p open and closed as well

Ebay replacement screen issue

Hello, I recently replaced my cracked screen with a new lcd (including frame) from a fairly reputable seller on ebay. The procedure generally went smoothly, I dont think I did any mistakes. So, the new screen looks good apart from a small issue.
When I swipe at the screen with my finger, some faint parallel vertical lines appear momentarily at the place where I swipe and they fade out quickly. They are more pronounced on gray or other midtone backgrounds, not so much on white (havent tested black). Also, I think the moisture in my hand affects how much they show, when my fingers are slightly damp, the lines tend not to show as much, but I can't say there is a certain pattern for sure.
It isnt a major issue, I suspect something with the digitizer and not software related as it appears on both safe mode and recovery.. I am just wondering whether I did something wrong with the installation of the screen or whether it is a defective/low quality screen or digitizer. I appreciate any help.
Not sure what you mean. Provide a video?
Also, was the replacement labeled as original OEM or just some random one?
Have you emailed the seller and explained the issue. If they are reputable, then they will either know why or replace it.
Thanks for your answers. The screen was labeled as very high quality replacement screen. There were other sellers that labeled theirs as original OEM in the same price range, but from a research I did, it looked like that they are all pretty much the same in that price range (55-70 pounds), whether they say OEM or not. So, I went with this seller, because his shipping was more convenient. I havent contacted them yet since they are most likely off for christmas and I havent decided yet whether it's worth the hassle of putting the broken one back on, sending this one to the UK from Greece and wait for a new one to come.
I uploaded a video that demonstrates the issue. I hope it's clear enough (better watch it in 720/1080p). Thanks for the help again.
giannis_ch said:
Thanks for your answers. The screen was labeled as very high quality replacement screen. There were other sellers that labeled theirs as original OEM in the same price range, but from a research I did, it looked like that they are all pretty much the same in that price range (55-70 pounds), whether they say OEM or not. So, I went with this seller, because his shipping was more convenient. I havent contacted them yet since they are most likely off for christmas and I havent decided yet whether it's worth the hassle of putting the broken one back on, sending this one to the UK from Greece and wait for a new one to come.
I uploaded a video that demonstrates the issue. I hope it's clear enough (better watch it in 720/1080p). Thanks for the help again.
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Could be something wrong with the glass pressing against the panel.
giannis_ch said:
Thanks for your answers. The screen was labeled as very high quality replacement screen. There were other sellers that labeled theirs as original OEM in the same price range, but from a research I did, it looked like that they are all pretty much the same in that price range (55-70 pounds), whether they say OEM or not. So, I went with this seller, because his shipping was more convenient. I havent contacted them yet since they are most likely off for christmas and I havent decided yet whether it's worth the hassle of putting the broken one back on, sending this one to the UK from Greece and wait for a new one to come.
I uploaded a video that demonstrates the issue. I hope it's clear enough (better watch it in 720/1080p). Thanks for the help again.
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I wasn't expecting to be able to see anything but it is very noticeable. Strange issue, I would be in contact with the seller personally.
Thanks for the answers. It is indeed a bit of a strange issue and no matter how much I searched online, I couldnt find anything similar. My return period has expired, so I think I will see how it goes and if I can tolerate it. If not, I might send it back during the warranty period.

Z3 warranty broken touchscreen

quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info
kellykozakoza said:
quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info
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Take it to a Sony store /centre if there's one you can get to and see what they say. It can totally depend on the person you see and the individual centre. If they feel bad for you they might do it, plus Z3 is "old" now so they will be looking (I expect) to get rid of the parts if they have a surplus so it's down to luck.
Don't act like you're willing to pay for it yourself as they get to bill Sony Warranty if it's covered anyway. Sony's market share is meh, so the last thing they need is more unhappy customers and losing repeat sales.
Then if its a serious no, and that's after a lot of fighting (if you're brave making a big fuss can break them ;p) then ask how much. Probably will be extortionate so if you can follow a guide to replace it yourself this will be better.
Water resistance is temperamental at best on these phones so you will likely lose it by replacing yourself, but how often do you really need it? Phones were fine before water proofing so it's just a niche feature not a necessity. Plus there are loads of people saying they lost their's after using warranty anyway.
Mine had the screen replaced for dead pixels (and they actually did a full refurbishment ports and all) in Russia (bought phone there as was cheap) and the pressure test for water proofing still works, but I haven't tested it since and don't really want to get it wet on purpose. So again depends on the service centre.
Hope my essay helps. Could all be useless. Just my experience with Sony

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