My RMA has been approved, what can I expect from Asus? Turn around time? A refurb unit? My exact one back? Im returning it because it wont power on.
I had to do the same. Since I couldn't turn it on to unroot first, it was sent to them rooted, still having a locked bootloader. They fixed it (under warranty since it's a hardware issue), but I no longer am able to receive OTA updates. They said I violated their service agreement (or whatever it was). Thanks to people who are good souls here, I can still do the updates after downloading the file from them.
It must have been an easy solution. Having tracked it, it was sent back to me two days after they received it.
Transmissum est ex Transformo Infinito cum Tapatalk duo
childsremix said:
My RMA has been approved, what can I expect from Asus? Turn around time? A refurb unit? My exact one back? Im returning it because it wont power on.
Click to expand...
Click to collapse
They're going to fix your device and return the same one back, unless it totally dead (unfixable) then you get a refurb unit.
Thanks for the heads up. Ill post an update of the results when I get my tablet back.
Well I received my tf700t today from fedex. I opened up the box and inside is a new sealed tf700t. I havent opened yet more just suprised I was getting a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
They aren't bad I hope your problem is fixed the 1st time around. I got mine when they 1st came out and out of the box dead screen, RMA'd it, got it back worked perfectly, went on vacation for a week didn't take it with me so it was dead during that week, came home went to use it nothing placed it on the charger to let it charge green ligt was up went to turn it on... and right back to when I opened the box up .. Dead screen again. I think that this will be my last time dealing with it as im already frustrated this has happened twice, and once i get it back repaired from them Ill be selling it to get the nexus 7"
Ive been using the new one they sent me for a few days now and everything seems to be fine.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Related
Title says it.
Doesn't matter what I'm doing, any app, any time, it will randomly vibrate and go back as if I hit the back button.
It seems to happen especially when I tap something.
Ex. On the xda android app, I tap into a thread, loads up, I feel my phone vibrate and it goes back.
Its really frustrating. I never noticed it until I started flashing roms. I always flash back to stock & wipe data bla bla bla so I know I'm not doing anything wrong there.
Anyone?
Sent from my SAMSUNG-SGH-I897 using XDA App
It might be a malfunctioning button. I had a similar issue with my home button where the phone would go nuts at random times with the screens switching back and forth. It's pretty rare, but when it happens it's usually hardware related.
Well that's just wonderful. Aka I'm screwed.
Sent from my SAMSUNG-SGH-I897 using XDA App
ninjuh said:
Well that's just wonderful. Aka I'm screwed.
Click to expand...
Click to collapse
How are you screwed? Backup with TiBu, flash back to stock w/ ODIN and take it to a AT&T repair center and they can swap you out with another device.
I got this on upgrade through Amazon. At&t wont swap it unless I got it through them. Only way I can do it is through Amazon and my 30 days are already up so Idk how that would work...
Sent from my SAMSUNG-SGH-I897 using XDA App
ninjuh said:
I got this on upgrade through Amazon. At&t wont swap it unless I got it through them. Only way I can do it is through Amazon and my 30 days are already up so Idk how that would work...
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Not true. I bought my Captivate from Radioshack and the AT&T warranty center replaced the phone for me w/o any issues. As long as you did not buy it from a guy who found it when it fell-from-the-truck, it should be fine.
jaykishora said:
Not true. I bought my Captivate from Radioshack and the AT&T warranty center replaced the phone for me w/o any issues. As long as you did not buy it from a guy who found it when it fell-from-the-truck, it should be fine.
Click to expand...
Click to collapse
what if its past the 30 days? and do i need my receipt from Amazon or anything like that?
Mine also does this, instead I've noticed it does it with the home button. Mine causes it to trigger the search button. I've noticed since I've switched to Froyo though that the problem doesn't occur as often, but it still does it probably once or twice a day.
ninjuh said:
what if its past the 30 days? and do i need my receipt from Amazon or anything like that?
Click to expand...
Click to collapse
What ROM are you running? I am having the same issues, but I have it with both the back AND the Home buttons. It seemed to not be as bad with the Stock JF6
I've went to the AT&T Warranty Center with a phone that refused to turn on/charge/etc.
All they asked of me was my phone number. They checked the phone out, etc. and gave me another one.
I think I might have figured it out. I work in a warehouse in Spokane Washington and right now its colder than tits out. Might be the phone getting to cold. Ill know after today n ill let you guys know
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine does it in a warm room, outside, freakin anywhere. BUT I did switch from stock JF6, off of a Vibrant ROM. It hasn't happened once today.
I also found out that as far as the repair centers go, if you get a new device you are VERY lucky. Most of the time you are going to get a referbished item. They go in range from the 1006-1010 phones.
Sent from my SAMSUNG-SGH-I897 using XDA App
I've got the same problem going on with my captivate. I tried a couple different ROM's to see if it had any effect. It was happening on Perception build 4, Axura RC1, and on stock. I'm guessing it's a hardware issue, but if someone's found a solution, please keep us updated!
I have the same problem but with the search button. It happens everywhere, but the other night it was freezing so i was sitting next to a space heater and it really wigged out.
Sent from my SAMSUNG-SGH-I897 using XDA App
You might try this.
Okay guys---first post after lurking and learning for awhile. Try not to ROFL with this suggestion. I've owned my captivate for a bit over a month. Before ever turning it on I put a high-priced screen protector in place. Immediately I was plagued with the problem of the buttons doing things without asking. Press the home button and get search, vice versa and every possible combination. Took it back to the phone shop and this 15-year old looking sales guy took one look and asked if I minded if he trimmed a quarter of an inch off the bottom of the screen protector. I said no and in five minutes I left with a captivate that no longer mis-fires with every touch. Now, I suppose you guys with this problem don't even have a screen protector in place.
FishDoc
I have a screen protector and I've considered that being the problem. Haven't used my phone much today so I haven't really noticed it but it has happened a few times...especially in the xda app. Ugh this phone is gonna be the death of me
Sent from my SAMSUNG-SGH-I897 using XDA App
ninjuh said:
what if its past the 30 days? and do i need my receipt from Amazon or anything like that?
Click to expand...
Click to collapse
Should not matter. I was past 30 days. I would've returned the phone and avoided the hassle if it was in 30 days. Surprisingly it took me less than 5 minutes to get a replacement phone in the warranty center.
All they asked me was the phone number of the account and name on the account and my ID to confirm that I was the owner of the phone. No receipt was asked.
jaykishora said:
Should not matter. I was past 30 days. I would've returned the phone and avoided the hassle if it was in 30 days. Surprisingly it took me less than 5 minutes to get a replacement phone in the warranty center.
All they asked me was the phone number of the account and name on the account and my ID to confirm that I was the owner of the phone. No receipt was asked.
Click to expand...
Click to collapse
I found out from the service center in my area. 0-30 days, brand new phone. 31 days-1 year, most likely a referb phone, but you could get lucky and get a new one. Over 1 year you're SOL.
I have a 1007, and was offered a 1008. The ranges run from 1006-1010, 1010 being the newest batch, and I of course was going for a 1010. I decided to skip the 1008, and wait to see if they got any new shipments in.
I'd been have tons of problems with the buttons on mine, the Home and Back were mental! I went back to stock JF6, I only had a couple random presses of the back button. Right now I'm running Assonance 2.0, it's i9000JK3 based and Modem. Not a single random pressed all day today. I had pretty heavy use today
so i did some tweaking on my phone and i think it's fixed, at least for now. i found that the stock jf6 rom had the most issues with it, so i flashed jh3. from there, i flashed up to perception7, and i haven't had the issue again yet.
Unfortunately, I have to RMA my TF700T because of problems with the screen. I was curious about other users experience with doing an RMA - was Asus responsive? How long was turnaround? Did they repair or replace?
Dave
Yeah I am about to do the same from the uk.
Mine has a snapped charger port and pins can short out if your not careful.
Did it when docking to the keyboard.
I am having to pqy for the repair but would like to hear from anyone who has sent to rma for turn around time etc
Sent from my GT-N7100 using xda app-developers app
I sent my TF700 first time to RMA repair on September because of screen issues and app crashes. After 1.5 weeks later I received it back in same condition than before repair, even they said it was re-assembled. They didn't fix the issues at all. Screen was still unresponsive and it was not fitted correctly and the apps were still crashing constantly. So, I sent it again to RMA repair on last Friday and it has been there now two days with status "repair". I'm a little bit mad for Asus and if I'm getting it back in same condition again, I'm going to get rid of it
I had heard really bad things about Asus when it comes to repairs/warranty. However I was really happy with them.
I called them on the Monday, they picked it up on the Tuesday and I had it back fixed on the following Monday. I guess it depends a lot on what the problem is as well though and your location. I sent mine back from the UK as it was bricked (my own fault)
Have any of you guys tried unlocking your bootloaders since your Infinitys returned from RMA?
Nope... To be honest I'm a bit reluctant to unlock it again and I'm not bothered about custom Roms.
I did notice though that the build was at .18 on ICS. No problem updating up to JB though....
Hi DNO how much did asus charge you in the end ?
Sent from my GT-N7100 using xda app-developers app
Just received my TF700 back from second RMA repair. It took one week in total. It came back untouched with a report stating "no issues found". OK, the screen is not so bad as seen on this thread http://forum.xda-developers.com/showthread.php?t=1811538&page=12 but it is loose on lower left corner and couple millimeters higher than in other areas. And apps are crashing still. Rooting and unlocking the device shouldn't be the solution to get this device run smoother.
So that's it. I have had enough and it's time to say bye bye to Asus.
When giving feedback on Asus RMA. May I suggest including the country you are in. I heard the quality is different, depending on what country you are from.
Sent from my Nexus 7 using XDA Premium HD app
nmsraider said:
Hi DNO how much did asus charge you in the end ?
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
They actually did it free. Not sure if it had any effect but when I sent it in I included a tounge-in-cheek note and a couple of chomp bars in the hope that making them laugh might get me out of trouble... Maybe it worked, maybe it was irrelevant all I know is that my beautiful machine back, fixed FOC within a week so I'm happy.
It's hard to guage where service us good and where it's bad as I've heard some bad reports from the UK as well. Maybe the fact that they were just launching in the country when I sent it in added to their good nature as they wanted some good word of mouth.
<shrugs>
______________________________
Sent from pure thought alone
I cant believe I went through 6 devices.
The first 4 had the same problem. Old text messages would send themselves to the last 2 people I texted, at random. 4 in the afternoon or 3 in the morning. I was annoying my friends all the time. 5th device came with damage (stuck power button would turn the phone off by itself)
Last device, the one im using now is stuck in landscape for no apparent reason. Dock mode is on and I cant turn it off. Something is making my phone think its on. Called AT&T, complained, told them about how many devices ive been through. Initially got denied, asked to speak to a manager. Got denied again, they offered a year-early upgrade for no charge, but I denied that. After about 30 minutes of back and forth, they decied to send me a blue GS3 that should be here this week
The phone has been good to me when it worked, but Im tired of getting replacements.
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
ECEXCURSION said:
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
Click to expand...
Click to collapse
Why would he have problems with the S3?
Man this is weird as hell!
ECEXCURSION said:
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
Click to expand...
Click to collapse
This, clearly
So if you are moving to a new device then this thread is pointless? I mean we are here to talk about the one xl, not who's getting what phone.
Sent from my One X using Tapatalk 2
You must be doing something wrong...
CollegeProfesor said:
...Old text messages would send themselves to the last 2 people I texted, at random...
Click to expand...
Click to collapse
Aside from the stuck power button (which is just a hardware problem)... maybe it's a bugged program (or virus attachment) that you keep installing on your new devices? What happens if you DON'T install your usual programs on your latest device? Try it out for a week, and then you can start to pinpoint the rogue application. Don't use your phone to connect to any email either, and then you can narrow down if it's an application or data problem.
phi11yphan said:
Aside from the stuck power button (which is just a hardware problem)... maybe it's a bugged program (or virus attachment) that you keep installing on your new devices? What happens if you DON'T install your usual programs on your latest device? Try it out for a week, and then you can start to pinpoint the rogue application. Don't use your phone to connect to any email either, and then you can narrow down if it's an application or data problem.
Click to expand...
Click to collapse
Exactly. The problem the first four "phones" had was almost undoubtedly NOT a hardware problem, and I'm amazed and dismayed that you got them to replace your phone (dismayed because that cost gets passed on to everyone else, AND the more people do this the less likely people with legitimate problems are going to get their problems addressed... boy cries wolf syndrome, if you will)
When my GS II was randomly shutting down they made me try a phone with NO apps installed other than what came pre-installed, for a week to eliminate app issues. And because I was desperate, I did.
I have had the text issue when texting people on T-Mobile. Only certain people on T-Mobile. Theirs would come to me several times, or mine would go to them duplicated or delayed and they would get like 5 at once. Never did figure out the cause, it just stopped on its own. This was a few years ago, though. In this case I would expect some app on your phone. The XDA does this thing that if I post an image on the forum, like an hour later I get a toast that my reply was successful, and find it duplicated my post.
Sent from my Note ][
I'm currently on my 4th One X replacement device. The first three replacements and the original had screen flex issues along the side, and in the middle. One of the replacements had a faulty power button. They offered a make/model change for free, and that meant instead of continually sending the White One X, they sent the Grey. It was either that, or DOWNGRADE to a cheaper phone.
Needless to say... The 4th one still has these issues. But I'm tired of dealing with AT&T because it really hasn't been resolved. I could keep complaining, and eventually if it gets worse I will.
HTC_Phone said:
I'm currently on my 4th One X replacement device. The first three replacements and the original had screen flex issues along the side, and in the middle. One of the replacements had a faulty power button. They offered a make/model change for free, and that meant instead of continually sending the White One X, they sent the Grey. It was either that, or DOWNGRADE to a cheaper phone.
Needless to say... The 4th one still has these issues. But I'm tired of dealing with AT&T because it really hasn't been resolved. I could keep complaining, and eventually if it gets worse I will.
Click to expand...
Click to collapse
Sounds like they are sending you crappy refurbs.. mine had the screen flex in the top right, it fixed itself, but now the casing creaks a bit, other than that... mine is fine, but I got it new.. second one..
Replaced the first (bought new) cause WiFi didn't work
Sent from my One X using xda app-developers app
absolutelygrim said:
Sounds like they are sending you crappy refurbs.. mine had the screen flex in the top right, it fixed itself, but now the casing creaks a bit, other than that... mine is fine, but I got it new.. second one..
Replaced the first (bought new) cause WiFi didn't work
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Yup. They sure do keep sending me crappy refurbs. Kinda ticks me off, but what else could I do? Not much. They refuse to budge.
HTC_Phone said:
Yup. They sure do keep sending me crappy refurbs. Kinda ticks me off, but what else could I do? Not much. They refuse to budge.
Click to expand...
Click to collapse
My first HOXL had the same screen problem. Went to one att store, explained the problem and they turned me away. Went to another store nearby, explained the problem, and they went into the back and got me a brand new one no questions asked. Just try different stores, maybe you'll get lucky like me.
(By the way this was in the summer before it was banned for a while ago I don't know if the policy is different with the phone now)
Sent from my One X using xda premium
I dont understand how this can happen, lmao.
Never had I known anyone have such problems with their smartphone or had experiences like that.
And 6 devices? Damn, you must be INCREDIBLY unlucky, or youre doing something wrong, idk.
hyun18 said:
I dont understand how this can happen, lmao.
Never had I known anyone have such problems with their smartphone or had experiences like that.
And 6 devices? Damn, you must be INCREDIBLY unlucky, or youre doing something wrong, idk.
Click to expand...
Click to collapse
i had 13 replacements back when had the evo4g
Skillfulshoe said:
Just try different stores, maybe you'll get lucky
Click to expand...
Click to collapse
or, if you only want to hit one place, google the nearest att Device Support Center. if it isn't too far of a drive, i can't imagine they'll ever turn anyone away. their primary function is to fix or replace your phone (if it's within the 1 yr mfr warranty). no receipt needed... they'll bring up your account. (don't give them a device that's been visibly tampered -- revert back to stock, etc)
Skillfulshoe said:
Just try different stores, maybe you'll get lucky like me.
(By the way this was in the summer before it was banned for a while ago I don't know if the policy is different with the phone now)
Click to expand...
Click to collapse
You can't exchange for a new phone in-store beyond the first 30 days. After that, you go through warranty and its all refurbs. As previously mentioned, you can go to that a Device Support Center, but they will still be refurbs, but at least you can test them out before leaving the place.
Multiple defective refurbs are common, and even the same issue. But the 4 in a row with the exact same text issue is odd, if not suspicious. Are you migrating any backed up data like SMS? Might even be a network related problem.
Ironic user name is ironic.
I have never had issues with this phone.. something is up..
So I went to Verizon in December and got an account for my Mum and Dad got them both S3`s (They had U.S.Cellular) But lately its been horrible.
Well anyway Got them 2 brand new phones. My Dad`s S3 today still works Perfectly Fine! But my Mum`s is having bad luck.
1st phone which was new - Got VERY hot with no use even after reset and would get so hot it would turn off. Called Verizon
2nd phone Referb - Signal Issues from Day 1 constantly going in and out
3rd phone Referb - Text Messages would NOT go out, Incoming everything worked! But Placing a Call or sending a Text would NOT work at all.
4th phone Referb - Just got it today So far so good but so far so good with the others. What should I do if this one starts experiencing it?
Anyone had this bad of luck?
My first phone started doing what her 3rd one was doing after 2 weeks of having it, then my second died after the first time I charged it. So far the 3rd has held up for 6 and a half months.
If you still continue to experience issues you can always ask Verizon for a different phone explaining that you've actually had it with this phone replacing it and such.
Sent from my SCH-I535 using Tapatalk 2
Addiso said:
If you still continue to experience issues you can always ask Verizon for a different phone explaining that you've actually had it with this phone replacing it and such.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
That`s what Im going to do if something happens this time.
My Skyrocket started from having a small blue airbursh type dot on the screen and it moved to the whole phone throughout the day, After a while the screen got really dark blue, but was still functional until today, I think the problem came from charging my phone. But I am using the same charger, so I'm not 100% sure why it would suddenly stop working.
It started in the morning and progressively got worse throughout the day after charging it throughout the night, and then last night I charged it again and now the screen just doesn't display anything. I can still use muscle memory to unlock my phone with the pattern, and it will still receive notifications.
Does anyone have any ideas? The only difference between how it was charged yesterday and today is that I'm in South Carolina instead of Kentucky.
Go back to Kentucky! Jk. It could be a hardware issue but I'd rule that out by trying a different rom. You didnt say what rom you're currently on.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I am running CM10.0, the stable version of it. I haven't upgraded because I didn't really find it necessary as I was happy with the way it was. It's a really weird problem though.
It seems to be because of the charger, but I'm still not 100%. Should I just try to recover to the original GB rom through Odin?
Here is a picture of the phone when it was blue. Hopefully it uploaded perfect.
Sorry about the black, wanted to make sure none of my friends got mad at me for showing their picture and/or texts on the interwebs. Just in case thing.
xdflames said:
I am running CM10.0, the stable version of it. I haven't upgraded because I didn't really find it necessary as I was happy with the way it was. It's a really weird problem though.
It seems to be because of the charger, but I'm still not 100%. Should I just try to recover to the original GB rom through Odin?
Click to expand...
Click to collapse
I'd try a different rom to see if out I'd rom related. But I haven't heard of anyone else having this issue. Odin'ing back to gb or a newer os, should tell you if it's hardware or software related.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Okay, it appears to be a hardware problem. Flashed the stock GB tar from here http://forum.xda-developers.com/showthread.php?t=1652398 and have absolutely no luck. Odin worked successfully and the phone still seems to be having the same problem.
Has anyone ever heard of or seen this problem before? It's pretty random. I think I have the phone under insurance, where as I will just tell them I lost my phone.. Otherwise looks like I'll be without a phone for a while unless I go out and buy an unlocked one, as I wanted to switch carriers next year when my contract was up!
If youre still under the one year warranty, AT&T should be able to give you a refurbished one. This is the first blue screen issue I've seen or heard of.
Sent from my S2SR
SKyRocKeting727 said:
If youre still under the one year warranty, AT&T should be able to give you a refurbished one. This is the first blue screen issue I've seen or heard of.
Sent from my S2SR
Click to expand...
Click to collapse
It wasn't under warranty, as I've had it for a year and a week almost exactly.. And they want a whopping $200 for it through insurance. I'm not doing that. I'm tired of the Skyrocket and I'm not going to pay $200 to get it through insurance. It isn't on warranty, but it was under insurance. I can tell you this is the last time I insure a phone.
I'm going to be buying a Nexus 4 and re-use my SIM, and if it doesn't work I will just ask AT&T for another SIM card and deactivate my old one.
So, it is pretty much 100% where the phone isn't going to work anymore, and I'm not really sure if a screen replacement will work. So yeah, looks like I am going to go with the Nexus 4 and be happy with it.
I do have a question kind of unrelated, and I'd be happy if someone can point me in the right direction and give me an answer here so I don't have to gunk up the forums with another topic.
Is there anyway to grab my phone's data virtually or through the recovery file? Fortunately I was smart enough to make a backup to my sdcard right when it started turning blue. Is there some way I can get my pictures and some important notes from my phone?