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Battery life and self powering on.

[Grrr lost message because of board login timeout]
Hi all,
I wonder if anyone else has had similar problems with their Rafael or has any suggestions...
I first got my Rafael (a stock O2 (UK) XDA Serra) back in February. At that time the battery was lasting about a day and a half between charges which was comparable with my previous Artemis (XDA Orbit). This is with my normal use.
About 6 weeks later the phone was needing recharged after about 5 hours of my normal use. The location I was using the phone hadn't changed, so this can't be put down to signal strength meaning the phone is using more power to compensate. My usage hadn't changed either, and I had not instaled any software that ran up the GPS in the background or anything that woudl cause extra drain.
One thing I did notice before I sent the phone back to O2 for repair was that occasionally I would take the phone from my pocket and the screen would be on, an app would have launched (like SMS or email or something) and the text entry area would be full of a repeated character. So the phone had obviously woken up from standby in my pocket.
The phone (and bettery) went back for repair and came back with a note saying that the fault had been found and repaired - unfortunately it didn't say what the fault was that had been found.
For a few weeks the phone seemed a bit better, but now about 3 weeks later it's doing it again.
Yesterday the phone was left in standby and not used at all. From full charge and just taken off the charger, the battery was dead within about 5 hours!
The waking up issue is a bit more than just inadvertantly touching the power button. I now have the phone in the supplied case/cover the other way around which protects the power button more meaning that I can't switch it on by accident. But sometimes I take the phone out and its on as before.
Even more odd is that sometimes if I pick the phone up of my desk by the sides (ie fingers nowhere near the power button) it switches on. And if I have used the phone and switch it back to standby and go to put the phone down, sometimes it wakes up again before I have managed to put it down...
A soft reset seesm to cure the waking up problem for a while, but after a few hours it seems to come back.
Obviously the phone waking up will cause extra battery drain, and that would mean the two are related or even the same problem. But does anyone have any idea what it could be and why a soft reset seems to sort the problem? Has anyone else seen this problem?
Obvisouly a battery life of just a few hours means this is not such a mobile device anymore!
Cheers,
FM

Update:
I sent the phone back for repair (to O2 UK) and they apparently found and fixed the fault.
When the phone came back it still seemed to have the same problem, but I tried it for about 6 weeks until I was absolutely convinced - it did!
So, back to o2 again, this time it was returned 'No Fault Found' - having done nothing to the phone.
So once again it was sent back, this time I was demanding a replacement handset as they were obviously unable to fix the fault.
A replacement handset turned up a week later. Note that this was not a new handset, but a refurb from the repair centre and it already had about 9 hours of calls on it and a dirty screen!
After putting all my apps and things back on the phone one at a time just in case it was a particular app causing the power on problem and the battery drain, the phone seemed absolutely fine - no switching itself on and battery life of a few days (estimated over two days). This was without the SIM card in though.
After 4 days when all my apps and things were back on I finally inserted the SIM and made my first call on the new handset...
...arrrggghhh....
This handset had a faulty speaker (earpiece, not handsfree loudspeaker)... sounding like a badly tuned analogue radio. Calls to a few numbers confirmed the handset at fault (the cracking started as soon as the speaker activated before the ringing tone started).
So after another heated call with o2 I eventually learned that they are no longer supplying the Serra (Raphael) and that my only option is repair again.
Oh no. Not going to happen. At this point I am 4 or 5 months into a new contract for which I paid for an upgrade to the Serra and have not yet had a new working handset. So I demand a replacement.
As they are no longer supplying the Serra, I have had to make do with an SE Xperia X1 (HTC made anyway, and just rebadged by Sony Ericsson), but in my opinion an inferior phone despite the widescreen.
The X1 has no accelerometer, no TV out, won't run Ton Tom Navigator 5 (of which I have a legit paid for copy), has a few supplied apps missing compared with the Raphael (RSS Hub, WorldCard Mobile - although they are available elsewhere incl links from these forums), and inferior remote control on the headphones (though better headphones, it must be said), and only a 3 row keyboard.
The loss of TF3D is no problem as I never used it anyway - I don't use the X1's 'Panels' either.
The X1 does seems to 'stick' a bit more often than the Serra did as well, but I'm managing to live with it so far - especially as I now have a battery which isn;t dead by 2pm each day!
-FM
P.S. O2 UK customer services were apalling. It was only after 3 months of grief that one day I eventually got to speak to decent people who genuinly seemed to want to help. One bloke (a supervisor!) I spoke to (called Nathan) was the most utterly rude and unhelpful tosspot I've had to deal with in a long time. Not only was he accusing me of 'trying it on' but he refused to even entertain the thought that I had received less than satisfactory service from O2. His superiors wil be receiving a letter very soon, when I eventually get this completely sorted - which it isn't quite yet.

Weird (Repeating) Hardware Problem

I am having a very weird, and oddly repeating hardware problem with my HTC TP.
My original one started having this problem about 3 months after I bought it. The problem had two aspects - the screen appears as if the LCD material in it has moved or changed format (see image below) - and the touch function of it became problematic, often identifying the press in the wrong location.
I gave it to the vendor during warranty, and after some issues with the lab was offered a new device (it was indeed brand new, battery date indicated that). The new device - after less than a month - started having the exact same problem! (I'm giving it for repair tomorrow)
Is anyone familiar with this problem? Is this just a streak of bad luck? or am I doing anything bad to my devices? As far as I know - I'm not doing anything bad to them - the 2nd one was so short with me it haven't even dropped once. And before that I had a imate KJAM for 2.5 years without such problems.
Ideas?

It looks like too much pressure was applied to the LCD screen.

it is odd though - especially as it occured in such a short time on my new device, and I have not done anything especially bad to it
it definitely has the "feel" of a pressed LCD, but this is during rest. btw - in both times it was just the center area, and both cases a very similar size problem.
the only type of pressure I can think of is when it is in my pocket, but comeon, I am quite positive HTC did not design a device that can not withstand being in a pocket.....

it's a random defect that some screens get
and also a sign of worse things to come I believe
had a friend who bought a new one and it already had
it when it got it he of cause sendt it back

so I just coincidently got two of them ?!
That's quite jinxy
anyway - got today back my first phone, repaired (screen replaced).
Let's hope this doesn't re-appear.
Ofer.

sorry a little off the mark
e
i dont know if anybody has had this or a similar problem but i finally got my phone where i want it. i am running 6.5 on my fuze the only issue i am having is the phone dosent give me any vocal notification when someone is calling me while i am on the phone. i have already made sure that call waiting is set to notify me in the phone services but still dosent beep. if someone calls me it does come through cause if i am looking i can see it just dont hear it. it even alerts me after the fact telling me i have a missed call. just not during

LCD Ghosting/Burn In when using Custom Roms

I recently had a problem with my 1st Touch Pro with image ghosting/ burn in and ive just had it replaced. Now the same problem is happening with the new device. The problem only seams to happen with custom roms being used on the device. If i re-flash my phone back to the default/stock rom i get no screen problems at all.
Any idea why this only happens on custom roms and not the default/stock rom??
edit: ive attached an example of what i mean in image ghosting/burn in. Just in case some people wasn't sure what i meant by it.

More info?
Heya! What was the last ROM you had this problem with? Version info would be extremely helpful as I have heard that specific builds have some graphics bugs.

I've had that same issue as well on 2 different fuze's. Using various builds of EnergyROMs... However, after reflashing to stock and using it awhile, I'd get the ghosting on that too.
Anyone have any ideas?

Ehh my 2nd Fuze is doing this so I'm getting a replacement, and I'll just do the HTC ROM upgrade and keep WM6.1. I'm tired of it, and the landscape view also distorts the start menu icons 90% of the time.

Having flashed back to a stock rom, doing a hard reset... Playing with it for awhile... The ghosting is evident on it as well... I've also had where the bottom section of the screen will flicker quickly...
Anyone else?

I think it's a hardware defect. My first phone did that, and then after a few weeks, I had to get a warranty replacement because the screen eventually went completely black after doing it intermittently).

I've had both ghosting effects & occasional rapid flickering since I first bought the Fuze back in November. It's intermittent but happens most when the device is hot (either from use or simply being in a hot location). So far it always clears up after a while. This happened on the stock rom and every custom rom I've used so far.
I'm fairly certain it's a hardware issue with the Fuze/TP because the ghost will tend to remain there for a while even after a soft reset.
Hopefully my good fortune continues and it doesn't end up breaking permanently some day.

it is definitely a hardware issue.
I just received a "repaired" phone back from HTC today only to turn it on and find the same problem. I had to call again today and complain...and the only thing they could do for me was ask me to send it in again....so pissed.

I literally got 5x FUZE replacements and each had this until this last one I've gotten...!
Vid: http://www.youtube.com/watch?v=fFb4bQomqPw
Thx
JFlitt

JFlitt said:
I literally got 5x FUZE replacements and each had this until this last one I've gotten...!
Vid: http://www.youtube.com/watch?v=fFb4bQomqPw
Thx
JFlitt
Click to expand...
Click to collapse
were they replaced through HTC or ATT?

I am on my third Fuze.
First day when I upgraded to Fuze the screen started doing this. So I took it back to AT&T for replacement. On the drive back home screen on second device started doing exact same thing. Took it back and got yet another replacement. This one works, but I have seen it happen once or twice in the 3 or 4 months I've had it.
AT&T also told me when I got this phone that it was the last exchange I could make for the 90-day exchange. If I had another problem I'd have to send this back to the company. WTF is that all about? You're going to inconvenience me because you keep giving me bad eggs? At least this one works right.

Is anyone with a Touch Pro having the same issues? Or is it all just us AT&T customers?

I have an O2 Xda Touch Pro. The only symptom I have that remotely resembles the ones listed here is the flickering at the bottom. But, in my case at least, the flickering is caused by a particular shade of gray displayed in Opera...and that's the only time it happens. So, again for me, it seems to be a software issue.
Drew

Flickering is another side affect that mine occasionally has... just in the bottom 1/5th or so of the screen... Most easily seen when in landscape mode in messaging.

those are all hardware issues too, its just only being displayed because that certain shade of grey is whats making it visibly noticeable.

Well, we'll see if replacement number 4 has the same issues soon...
They actually offered me a BlackBerry Bold/9000 as a replacement phone like it is even in the same universe.

Hardware differences?
Anyone with a buggy Fuze want to post the part number / sku number etc...? Maybe we are looking at a bad batch or a bad but unannounced hardware version?

I had this too on energyrom, I allways passed it off as a touch flow 3d opengl issue which would draw to the screen.
But thinking about it, it does occour when the device is hot, and the screen flickers also.
But It allways goes away after a soft reset for me.
Vodaphone UK TP

I have this problem too :/

Well, I just got my replacement, and it is doing it as well. I'll post some screen shots of it later on today.
Anyone want to tell me what numbers we want/need?

The Touch Pro death thread - what are your experiences

I love my Touch Pro - really I do, its got all the features I want currently (except a digital compass would be good with some AR software, but that's not important roght now).
However, having got my first TP back in February I am about to send my handset back yet again as it has died again.
The first handset had a serious problem with battery drain and switching itself on (ie screen on) when not in use - I posted here about this at the time (clicky).
The o2 UK repair centre (Anovo) first of all said they'd fixed the fault, but after two weeks the phone was doing the same again - I did confirm this was not a software issue by running it ofr two weeks without any of my usuall applications on it.
So it went back again and was returned 'No Fault Found'.
At this point I demended a replacement handset. The replacement I received (a refurbished unit) had a speaker fault - crackling whenever the speaker activated, ie before a call connected and during.
That one went back as well and I ended up with an SE X1 for a while. OK but not a Touch Pro (and wouldn't run my legitimately purchased Tom Tom Nav 5 s/w). This was because o2 UK said they had no more stock of the Touch Pro and wouldn't be getting any more (why? too many problems with it?)
Eventually I got a call from o2 after numerous letters of complaint saying that they were going to exchange the SE X1 for a brand new boxed Touch Pro.
I have had this brand new replacement since August now.
About a month ago it died on me again. It just wouldn't switch on. Disconnecting and reconnecting the battery resulted in the flash on the back flashing, the handset vibrating (as though it was starting up) but nothing else.
Connecting the charger resulted in the flash on the back flashing bright about every second.
A hard reset would not work at this stage.
After a couple of days I heard the 'battery low' sound from the drawer that it was stashed in. SO tried a hard reset again - nothing. Tried a hard reset again with the charger plugged in and it reset and cam back to life.
... for two weeks...
then it died again.
This time is very similar to last with theflash falshing thing, except that if I try a hard reset it seems to go through the motions but without the screen coming on (ie the vibration. The beeping sound. Click the volume down and it pings again as though its starting the reset, then about a minute later the vibration again as though its restarting after the reset). But the screen doesn't come on at all. And the lights don't light up on the front buttons or the keypad.
Unfortunately I didn't have myMobiler installed on the handset so I couldn't try connecting to it from my PC (myMobiler did try installing but as I couldn't click the 'OK' button it didn't complete).
So. Are my four deaths of the TP unique or has anyone else had similar problems with this handset?
-FM

Not I.
I have had my Touch Pro (AT&T's HTC Fuze) since December 2008 and I have not had a single real problem with it. I say "real" because I have had times when I couldn't get a GPS lock and of course the phone is slow sometimes, but that's what I've come to expect from HTC.

Anonymitee said:
I have had my Touch Pro (AT&T's HTC Fuze) since December 2008 and I have not had a single real problem with it. I say "real" because I have had times when I couldn't get a GPS lock and of course the phone is slow sometimes, but that's what I've come to expect from HTC.
Click to expand...
Click to collapse
you need the 1.14.25.35 radio. and a different rom. maybe atts 5.11 rom if you want to still keep it stock. 1.14.25.35 is atts radio too so that stock and wont void your warranty as well.

Fuze Died Today, I Think
I've used this fuze since December of 2008 and have been quite pleased with the performance. (considering that it IS Windows) My signature radio works quite well in the mid west North America and travels well through different data protocols. Like H to Edge to GPRS and back to 3G again.
Today I flashed a new rom via usb and now it won't pass the splash screen. That flash appeared normal in all respects. Tried several hard resets (to the bootloader screen) and have tried to re-flash a different rom via micro sd card.
I've begun to think that this may be a hardware failure and would appreciate any advise for troubleshooting. Keep in mind that device will NOT connect via usb.

my screen went white a couple days ago. it would end up showing the windows logo for a while then a white screen. i hard reset a few times but nothing worked so i reloaded atts 5.11 rom and now it just stays at the "initial setup of the touchflo interface may take serveral minutes please wait" screen and wont get passed. i saw another thread about the white screen months back but i cant find it again. im just gonna wait till they have tilt2s and claim it under warranty. im gonna miss having flash, i use it to light up everything, but im sure a larger screen will make up for it.

Well I now have a bit more info on this since the phone cam eback from 'repair'on Saturday.
All they had done at the repair centre was to 'reload software' (their words, not mine). ie I guess they flashed the ROM again.
It worked for a day, though I guessed that was more coincidence than anything - after all, when this handset first did this a few weeks before it suddenly started working again a few days later.
Luckily in that time I'd remembere to install MyMobiler this time, and so when the screen died I connected to my laptop and fired up a remote view of the phone.
The screen itself was dead, but everything else seemed to be working on the phone - except that while the screen was dead I had an error displayed on screen. The error was "MicropERROR" as attached here.
So I Googled the error message, and what a shock a nice long thread on XDA-dev about it. Seems it s a fairly common problem with the Diamond, Touch Pro and Touch HD. Joy!
So the phone is now back with 'o2' again for another 'repair' this time with the attcahed screenshot enclosed. I have been warned again, though, that the Serra is out of stock and if they can't repir it I may have to select a substitute. As far as I am concerned there is no substitute - there is no other phone at the mo with the Touch Pro's features (hardware keyboard, VGA/WVGA screen, A-GPS, g-sensor, WinMo, runs TomTom Nav5).
I fear the worst again, and fear I'm back where I was in July with an impossible choice to make thanks to o2 UK discontinuing the Serra / Touch Pro after a few months of supplying it.
-FM

well i got my TP back in March.09 and last month i have to replace the mother board and the back speaker other than that all is good so far
but i was so frustrated with HTC support centre (which is the main one in Taiwan ) real unpleasant experience as you all may know
Cheers!

Time to send mine back
Just had an issue with my last one, it was only 5 months old and the screen started looking like it had a vertical hold issue. Just got my refurbished one in Wednesday and now it is doing the same thing after playing games on it for 5 minutes. The speaker phone is crackling too for some reason and when charging it at night it's like the screen will not fully black out. I am wondering if I even want to try another one of HTCs products or not. Nice phones but to many headaches it seems.

HTC build quality issues - am I alone?

Hey guys,
I've just receieved my third HTC handset with what I'd consider to be a major issue.
HTC Touch2 in 2009 - would often power off during calls (probably due to WinMo). Hardware buttons quickly became loose after about a month of use, and the backlighting stopped working.
HTC Legend in 2010 - this phone is two months old and the top speaker is so broken I can barely hear somebody on a call. Everything crackles and pops and, according to people on the other end, they can barely hear me either. It's annoying as when I bought it the call quality was great but gradually the speaker got buzzier and buzzier.
HTC 7 Trophy - the most serious of the bunch. Yesterday, whilst web browsing, the phone displayed a still multicoloured screen of static. None of the buttons would work. After taking the battery out and restarting, the static re-appeared. I've managed to power on the phone since - you have to wait an hour with the battery out - but you get the same static lock ups when web browsing or using search after about five minutes. Having had a similar experience on my laptop, it looks to me like a GPU failure.
Am I the only one who has experienced incredibly shoddy hardware quality control from HTC? I'm going to have to replace the HTC Trophy and, at the moment, I'm starting to seriously question going with an HTC. The touch2's button issues were forgiveable because that was relatively cheap, the Legend's speaker was incredibly annoying but the Trophy's GPU failures are completely unforgiveable IMO. They render the phone completely useless.
Am I just unlucky or have others experienced similar concerns?
Cheers

My Hero has been fine, along with my touch... Although that met a washing machine in the end

Finally ~ Someone With A Similar Issue
Finally, someone that doesn't purely worship HTC... Although I haven't experienced issues to the magnitude of your's, I haven't been 100% happy with my phone since the day I bought it. I have a HTC Desire, and I got this phone in confidence after reading many reviews about how good the phone was, these reviews were clearly written from people with 0% experience with the phone.
I will number the issues I have had with the build quality of this phone...
1) The case on the back of the phone, has only ever been took off about 4 times, I have never dropped my phone or anything, however it starting to come off, yes, I can take the back of my phone off, without using the finger slot.
2) The screen is so easy to scratch? It was in a pocket with an Asthma spray, and there was no vigorous shaking of my pocket, yet somehow the screen just completely f****d up man... wow.
3) This is probably the worst issue I have. Every time HTC releases an update for my phone, I run into some sort of issue. I got my phone in May/April 2010 (it's on Orange UK however de-branded and now due to update issues, running a custom ROM) and immidiatley I found that an update had been released. After downloading the update the phone started to install the update, however it restarted and nothing happened. Left it for about an hour, nothing... So yes, I did the worst, took the battery out and messed it up completely. The shop I got it from forced me to send it to HTC, it took them 5 weeks (VERY poor customer service) and when I got it back they had barely fixed it, as when I turned it on, it finished installing the update?
4) I have had some other software issues, such as the system occasionally locking up and having to remove the battery to get anything to work. Occasionally the screen will lock up, like I won't be able to click any icons, however I'll be able to swipe from screen to screen, and it really can be quite annoying. As far as battery goes, it will last me an entire day, but will require a charge at the end of the day.
However, I think me and you are in a minority. I'm 14 years old, and I talked my Dad into buying a HTC Desire HD. He hasn't had a single problem with his, it installs updates perfectly without and issue, and the software performs seaming-less (except for a problem with a process that took up 80.9% of the RAM, fixed by turning the USB Debugging on?) So I believe HTC are good, theres just a few really, really bad apples in there, and unfortunately HTC won't admit this, and don't want to do anything about it... I hope I helped, I'm fairly new on here...
Cheers, Michael.

Well guys,you are a minority indeed.This Tuesday I received my Desire HD,which is my fourth handset from HTC.I have had a Diamond,a Hero,a Desire and now the Desire HD.The only problem I ever had was with my Diamond which,after one year and a half took some water in it without getting exposed to any water,but it was because the climate here is very humid.Other than that I have never had an issue.And I am no fanboy,if I had problems I would change without second thought.
I'll just tell you that a friend of mine punched my Desire HD with his full strength(don't ask why) while it was in my pocket.I thought the phone was done for,scrap,but the phone is like nothing happened.My friend's hand wasn't so lucky however,it still needs ice!