I recently found that the left hand side of the screen was not working well so I installed a test app that draws on the screen in response to touch (Screen Touch Test - Cheapskate Productions). It shows that there is a 10 to 20 mm strip of the screen all down the left hand side that doesn't respond at all, including half of the home button. Typing "a" on the keyboard is pretty hard as only a small part of the "a" key is outside this deadzone.
Is there a way of resetting the calibration of the touch screen to see if it's a "software" fix?
If that doesn't work, then I assume it's a hardware problem - if so can the screen be replaced or would that not fix the problem?
thanks in advance for help
Andrew
HTC Desire S
Bought unlocked from Amazon and on Vodafone
Running stock firmware
No rooting or modding done at all.
I think it's on HTC Sense 3.5 and Android 2.3.5.
Have the same issue on my saga but, it differs a little bit.
- Have it on right screen side not on the left and only about 1-2mm
- in checking tools like multitouch tester seems to be all fine, and in drawing apps almost perfekt only the left lower corner, the pointer fade about 1mm 2 early.
- Softbuttons all fine, in my case would be the search button affected
I think its not something with sreencalibration, it seems to bee calibrated pretty good, I asume its has somthng 2 do with the digitizer.
Where the saga was famous 4 broken or partial broken digitziers.
Now after flashin some roms, in my case I say its hardware related, and I will bring it soon in a service dept as long it has warranty.
realmajor said:
Have the same issue on my saga but, it differs a little bit.
- Have it on right screen side not on the left
- in checking tools like multitouch tester seems to be all fine, and in drawing apps almost perfekt only the left lower corner, the pointer fade about 1mm 2 early.
- Softbuttons all fine, in my case would be the search button affected
I think its not something with sreeccalibration, it seems to bee calibratet pretty good, I asume its has somthng 2 do with the digitizer.
Where the saga was famous 4 broken or partial broken digitziers.
Now after flashin some roms, in my case I say its hardware related, and I will bring it soon in a service dept as long it has warranty.
Click to expand...
Click to collapse
I got onto HTC support webchat. They made me do a diagnostic test (open the dialer and enter *#*#3424#*#*). They confirmed it as a hardware issue and it's going back under warranty for repair.
If you send yours back, you need to put the stock software back and get it to factory settings. I think mods to the phone invalidate your warranty.
^ ^ thats the reason I didnt send it in atm, and its not a problem 4 me, and to wait 4 weeks for my mobile and then its maybe worse then before nahh
But I think I will leave it rooted and s-off'ed, because its clear an HW issue and that one its shure its not caused through SW, other wise they heve to proof me that how a custom rom will affect the digitizer-hardware ^ ^ hrhr or I quick flash 2 stock to prevent discussion.
And my case with warranty is eaven worse coz it was a branded device, and I have to bring it to a provder where Im not a paying customer. H8 all that thingis thats why I like XDA that much ^ ^
But I think before warranty is gone I give it a try, just to see.
Related
First post, I have searched but didn't find anything on this in the forum. So I received my Fuze yesterday via mail from AT&T and I have been playing with it and it is a great device. I have noticed that on my Fuze the hard buttons on the bottom seem to move around on the right hand side as if they were loosely connected. I have made a youtube video to show this movement and I am wondering if this is normal for the Fuze/Touch Pro or if mine may be defective. Thanks for any help in advance and I will certainly be using this forum for lots, good community you have here.
http://www.youtube.com/watch?v=7-0JOiBEiWY
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
Mine also does it. Never payed attention until you pointed it out. Not too worried about it though.
I'm also not too worried about it myself but just wondering if that is something standard with the device or if only some of them do it? Thanks for the response.
This is certainly faulty. My TP keys move a little bit, but not that much. I am sure yours is buggy. But... I think it is not getting worse because the movement is limited by the frame
My TyTNII/TIlt did the same thing and HTC said this was normal. I just hope they don't decide to make a car, the wheels would fall off any they would tell you it was normal.
I did end up sending a message to HTC to see what they had to say. I'll inform if i get a response.
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
kgbeezr1 said:
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
Click to expand...
Click to collapse
Same here.. made the worced noise. Really disconcerting, eventually it seems to have filed it's self to the exact fit
Not loose
ECdOc said:
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
Click to expand...
Click to collapse
My HTC Fuze (AT&T) does not have loose key on the bottom.
my Fuze is rock solid. It is a perfect fit, sturdy, and held in place.
Looks like your touchpad has a broken screw hole or missing a screw entirely. I definatly wouldn't be satisified with that.
I have checked 2 and both had the loose button panel
HTC responded with:
Thank you for sending your email inquiry about your device.
I understand you have an HTC Fuze with AT&T service and your device may have loose buttons on the right side. I know that this situation can be frustrating when your device buttons do not perform the way you expect. If you suspect the buttons are loose, you should contact AT&T about this issue. They maybe able to exchange or replace the device for you.
Robert, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
Click to expand...
Click to collapse
So I went to the AT&T Store to talk to one of them and to check the phone there and that display phone had the loose buttons. I am going to try to check the rest of the stores. I am going to hang onto mine as it really isnt an issue and I still have the warranty if something goes wrong. Still I would like to get this poll filled out as it is now an interesting thing to me.
I bought mine on 1/27 and it is loose on the right side too
I went through three Fuzes for various different problems. The one I have now has an uneven lower button area...the left side facing up is higher than the right which causes a sharp corner. I was just happy it wasnt worse. If you compare the build quality to the sprint's touch pro there is no comparison, the sprint version is solid, every one I've handled has felt well built and had no problems like this.
Mine does exactly the same, had it for a week, but only noticed it yesterday. Probably not quite as bad as the video tho....
My Kaiser also does it but i'm not worried out that as the button pad is 'encapsulated' by the cover and doesn't any where near like the TP. The other thing I'm not too keen on is the hard qwerty keyboard doesn't feel as robust as my kaiser one either.
This is must disconcerting as I look after my phones really well.....
geirgear said:
My HTC Fuze (AT&T) does not have loose key on the bottom.
Click to expand...
Click to collapse
+1
Other issues though.
Yep, mine has just started to do this
not as severe as yours
my doesn't
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
So I have a HTC Fuze from At&t.
Last week I noticed a small circle under the LCD screen but didn't think anything of it. I already have that issue almost everyone else has with rectangular "boxes" under the lcd that did not affect performance.
Now this circle is entirely different. Pixels still light up under it but now the touchscreen thinks I'm always touching that one small spot on the bottom right. I can't do anything unless I slide it open and navigate via keyboard. The hard keys still work on the front.
So what to do now?
1. Replace lcd although I searched this forum and it doesn't seem the most popular route
2. get At&t to replace it / HTC, doubtful since it looks like it could be my fault and I didn't buy a warrenty plan anyways.
3. buy another phone
Any ideas? Anyone have the same problem?
ptrd said:
So I have a HTC Fuze from At&t.
Last week I noticed a small circle under the LCD screen but didn't think anything of it. I already have that issue almost everyone else has with rectangular "boxes" under the lcd that did not affect performance.
Now this circle is entirely different. Pixels still light up under it but now the touchscreen thinks I'm always touching that one small spot on the bottom right. I can't do anything unless I slide it open and navigate via keyboard. The hard keys still work on the front.
So what to do now?
1. Replace lcd although I searched this forum and it doesn't seem the most popular route
2. get At&t to replace it / HTC, doubtful since it looks like it could be my fault and I didn't buy a warrenty plan anyways.
3. buy another phone
Any ideas? Anyone have the same problem?
Click to expand...
Click to collapse
Do you have a screen protector on it? The easiest & cheapest thing to do is just replace the screen. It's not very hard if you're the least bit technical.
my DS has developed a couple of red patches right in the middle of the screen.weirdly they can be seen only when the screen is black, in all other colours it works perfectly..i had dropped my phone once somewhr around the time this problem started though not entirely sure which happened first. Is this a hardware related problem or caused by physical abuse???? any chance of getting it covered under warranty or getting it repaired anyhow????
varunbala said:
my DS has developed a couple of red patches right in the middle of the screen.weirdly they can be seen only when the screen is black, in all other colours it works perfectly..i had dropped my phone once somewhr around the time this problem started though not entirely sure which happened first. Is this a hardware related problem or caused by physical abuse???? any chance of getting it covered under warranty or getting it repaired anyhow????
Click to expand...
Click to collapse
If you're stock, there's a very good chance of getting it repaired under warranty. Ask for a screen replacement.
If there are no obvious signs of damage or scratches on the screen and you are still on stock then I'd certainly think that returning the device under warranty is with considering (although looking at picture one looks like a custom ROM), although if the red dots aren't affecting the phones operation then you probably can stop worrying.
Never heard of anything like it.
Swyped from my Desire S using XDA Premium
ya i am running endy rite now...although its a minor annoyance i stilll have a couple of months warranty left so why not make use of it...gonna try and make it s-on/unroot again...but are we absolutely sure this will be covered under warranty?????
varunbala said:
ya i am running endy rite now...although its a minor annoyance i stilll have a couple of months warranty left so why not make use of it...gonna try and make it s-on/unroot again...but are we absolutely sure this will be covered under warranty?????
Click to expand...
Click to collapse
You can never be absolutely sure of that. Since you s-offed and rooted they may not replace it. But if you manage to make your changes invisible, I'm sure they will replace it under warranty
Sent by my fingers to your head.
varunbala said:
ya i am running endy rite now...although its a minor annoyance i stilll have a couple of months warranty left so why not make use of it...gonna try and make it s-on/unroot again...but are we absolutely sure this will be covered under warranty?????
Click to expand...
Click to collapse
I had a Garmin Asus M10 with three dead pixels that developed over time - Got a screen replacement within 5 days of reporting it. - Mumbai
My cousin bought a DS and developed black discoloration of the LCD (i think it cracked) - got a screen replacement inside of a week. - New Delhi
So I think yes, if you get back to stock, it should be relatively simple asking for a replacement screen (or whatever else is wrong with the phone) - just know that you have to take the onus and breathe down their throat to get it replaced pronto - like it's their mortal fault! (for all practical reasons, it is - that's the whole idea of a warranty)
A word of caution - Read a ****load of stuff before plunging in for S-On and stock because it can be more of a ***** than you might think. You'd be better equipped to handle the conversion armed with the knowledge to downgrade the Misc_version and a Goldcard.
Best of Luck!!
van onsothe
will do... thanks a lot everybody...
Please help me with this touch screen problem:
In my HTC sensation 4G touchscreen has been replaced (together with display) and as a result I've noticed that device no longer registers fast swipes. No lag or other problems, just when you move finger fast - touchscreen fails to register it. In multitouch tests circle disappears during fast movements and in games like fruit ninja there is no line after the finger. Guys who helped me tried several digitizers they had in stock and all of them had this same problem.
My original digitizer and these ones are probably different models because mine was T-mobile and these have HTC written in the middle.
So I wanted to ask did somebody stumble upon this issue and is there a solution?
Or is it possible that all new ones they've tried are bad?
tenow said:
Please help me with this touch screen problem:
In my HTC sensation 4G touchscreen has been replaced (together with display) and as a result I've noticed that device no longer registers fast swipes. No lag or other problems, just when you move finger fast - touchscreen fails to register it. In multitouch tests circle disappears during fast movements and in games like fruit ninja there is no line after the finger. Guys who helped me tried several digitizers they had in stock and all of them had this same problem.
My original digitizer and these ones are probably different models because mine was T-mobile and these have HTC written in the middle.
So I wanted to ask did somebody stumble upon this issue and is there a solution?
Or is it possible that all new ones they've tried are bad?
Click to expand...
Click to collapse
i have similar issue. my screen doesn't register any touch on the left half, unless i touch the right half a few times first...:/ my digitizer got changed as well. but after that all is fine...only after i turn off the screen, then on again.....it's a little annoying, but not making my device useless at least.
as for to what's the cause, possibly each phone needs a special digitzer...as for the solution, i tried many, nothing worked...
I read of someone with a similar problem, they took screen apart again and found the wire was slightly pinched, they said they carefully put wires back in place and paid extra Attention to the wires and problem was solved. Now, I personally have not tried it but I did read this fix. Maybe it might help, worth a try? Hope this helps!
Sent from my HTC Sensation 4G
I'm on the same boat. Dropped it and cracked the screen. So I bought a replacement screen and replaced it myself. Its the one with just the HTC in the middle. (I'm T-mobile) Well now, like yours, it sucks at registering touch accurately. I have to press solidly on the screen to swipe screens or to open apps. Texting sucks because i have to press on each letter good or else it picks the wrong letter. I've searched for a solution as many have had this issue but seems like they just returned it for a new one. I cant since i replaced the screen and voided my warranty. I have taken it apart twice and carefully reassembled it making sure everything is good and snug and in the right place.....Still no love....Sucks! If anyone can help, it would be much appreciated as i have hit a dead end with this issue. Thanks.
Fisherman619 said:
I'm on the same boat. Dropped it and cracked the screen. So I bought a replacement screen and replaced it myself. Its the one with just the HTC in the middle. (I'm T-mobile) Well now, like yours, it sucks at registering touch accurately. I have to press solidly on the screen to swipe screens or to open apps. Texting sucks because i have to press on each letter good or else it picks the wrong letter. I've searched for a solution as many have had this issue but seems like they just returned it for a new one. I cant since i replaced the screen and voided my warranty. I have taken it apart twice and carefully reassembled it making sure everything is good and snug and in the right place.....Still no love....Sucks! If anyone can help, it would be much appreciated as i have hit a dead end with this issue. Thanks.
Click to expand...
Click to collapse
this is quite different problem. Sensitivity of my display is OK unless you move fast. In your case it seems to be the problem of this exact screen. Try downloading SGS Touchscreen Booster from Play Store and play with settings.