No 4g only 3g is this happening to anyone else? - RAZR HD Q&A, Help & Troubleshooting

So I got my Dev RAZR HD from Motorola about three weeks ago. As soon as I got it I unlocked the bootloader voiding my warranty, and last night it dropped down to 3g. I can't get 4g for the life of me. I toggled data on and off. I've factory reset. I've flashed the stock image. Removed Sim put Sim back in. I even called Verizon who ran me through all the things that I just mentioned then they told me it was probably hardware related and that I would be screwed since I chose to unlock my bootloader and void my warranty.
My wife's sgs3 is still getting great 4g reception and if I take my Sim out and put it in another phone like my galaxy nexus I get 4g. I am at a loss.
Has anyone else has this issue and do you know a fix if so.
Sent from my Nexus 10 using xda app-developers app

That's strange. Have you tried getting 4g other places? And i know you said the SIM card is good but maybe putting a new one in? I don't know, if it is hardware, that sucks.

I tried putting my wife's sim card in and that worked I got 4g so I'm hoping its just a bad sim card
Sent from my DROID RAZR HD using xda app-developers app

Sounds like a provisioning error on the card specific to the Maxx.

It was the sim card.
Sent from my DROID RAZR HD using xda app-developers app

Whew!
Sent from my DROID RAZR HD using Xparent Cyan Tapatalk 2

I just got a used razr hd from swappa and am having the same problem, using the sim that came with my gnex. If I install LTE on/off from play, I can put the phone in LTE only mode and it works just fine, but then no calls, with the same SIM in my gnex and tbolt, they both get LTE without a problem.

Stupid question but did you activate the phone?
Sent from my DROID RAZR HD using Xparent Cyan Tapatalk 2

GoClifGo05 said:
Stupid question but did you activate the phone?
Sent from my DROID RAZR HD using Xparent Cyan Tapatalk 2
Click to expand...
Click to collapse
wouldn't it not work at all if it wasn't activated? I've used this SIM for over a year with a gnex just fine

I just mean have you gone to the Verizon website and switched your activated phone to the HD.
Sent from my CM 10.1 XT926

GoClifGo05 said:
I just mean have you gone to the Verizon website and switched your activated phone to the HD.
Sent from my CM 10.1 XT926
Click to expand...
Click to collapse
I don't see any option to change device without an upgrade, but it does still show galaxy nexus.

That's why I think. You need to log in as the account holder. Then under "my verizon" at the top there will be a switch/activate option.
Sent from my CM 10.1 XT926

it was the SIM, went by the store and got it swapped to a new one and it went right to LTE
Sent from my SGH-i317 using Tapatalk 2

Well that's nice and simple. Congrats.
Sent from my CM 10.1 XT926

Hi,
Having Razr HD, German O2 Version, but installed Retail ROM (4.1.2; 98.22.16001.XT925.Retail.en.DE; Baseband: VANQUISH_U_BP_100700.250.66.01P). Having phon now for 3 days, never any LTE on Vodafone SIM... I should have coverage where I live, so something seems to be wrong... Anyone here with working LTE with Vofdafone Germany?
Thanks,
DerRider
UPDATE: solved the problem: I have an Ultracard from Vodafone and only the primary card works with LTE. The hotline could have told me this, when I called them Saturday to confirm my SIM is activated for LTE... damn, what a waste of time... Solutions was so simple.

Related

[Q] Rogers One X - Dropping off network!!!

This is the second handset I've received and is now experiencing the same symptoms. With the phone sitting on my desk at work it drops the connection to the Rogers tower and sits in NO Service state.
Has anyone else experienced the same problems with their One-X?
Q.
Yep, I get this too. I'm quite sure it'll be fixed in an update, but in the meantime I have switch in and out of airplane mode to fix it.
Sent from my HTC One X using xda premium
Hmmmm....
craig0r said:
Yep, I get this too. I'm quite sure it'll be fixed in an update, but in the meantime I have switch in and out of airplane mode to fix it.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Airplane mode doesn't do a thing for me to get it reconnected. I have to reboot the phone. I also still get the 'preparing SIM' message now and then. Others have attributed that to Sense and using another launcher either fixed it or covered up the message from being displayed.
I am curious if there is a hardware issue with intermittent contact with the SIM card.
Hey guys,
I got my HOX on Friday last week and I've rooted, unlocked the bootloader network unlocked it so I could use it with Bell. I haven't noted those symptoms being on the Bell Network. Could be worth to check with Rogers.
I had tons of connection issues on Rogers....until I disabled LTE. Now I get full bars all the time and never lose the network. I used to get 1-2 bars max on LTE and I would randomly lose connection completely. I think Rogers LTE network just sucks.
GibMcFragger said:
I had tons of connection issues on Rogers....until I disabled LTE. Now I get full bars all the time and never lose the network. I used to get 1-2 bars max on LTE and I would randomly lose connection completely. I think Rogers LTE network just sucks.
Click to expand...
Click to collapse
Yeah I never get much more then 2 bars on LTE either, but the speeds are lightning fast
Sent from my HTC One X using xda premium
AWS has terrible wall penetration. This is why Wind Mobile and Mobilicity customers are always complaining about the terrible reception and dropped calls they get. Rogers uses the same frequency.
Sent from my HTC One X using Tapatalk 2
Interestingly enough, I'm not even on an LTE plan. Confirmed with Rogers today that I am still on my Captivate's 3G plan.
I never get the LTE in the notifications bar just 4G and my signal will go from full bars to nothing.
Another interesting observation -although it might have been coincidence, when I noticed I was in No Service I tapped the back of the phone like anyone would when frustrated and low and behold, it came back online!
The evidence of a hardware problem reading the SIM is growing.....2nd phone showing the same issue though ????, very odd.
Q.
I am using mine on att and I am experiencing the same issue.
Sent from my HTC One X using xda premium
i think the issue is the phone not reading the sim card properly. I'm the "preparing sim card" pop-up has something to do with it also
AEDan1977 said:
I am using mine on att and I am experiencing the same issue.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I am about to receive my rogers one x too and use with att. Do I need to setup apn myself for lte? Or do I need a new sim from att?
I have my Rogers HOX unlocked for Telus, I haven't lost cell usage but I do get loss of data connection all the time... I go into Gmail or YouTube and it says no connection retry.. Hit retry and it good.. pain in as but that's what I get for unlocking it...
Sent from my ROOTED HTC One X using xda premium
My AT&T HOX is doing this too, network drops off and it gets stuck on EDGE.
Just started yesterday. I've had the phone since launch last Sunday.
Unfotunetly i have the same problem. i rooted my HOX (AT&T) to use another service. but my new service is not working properly, signal is always too weak. Is there anyone who knows to solve? HELP NEEDED...
This is weird I have had my One X for about two weeks and have never experienced a signal drop I've always been one LTE or a maybe for a few hours when I drive out to 4G or something, but never an actual drop. Not sure if this helps but I flashed the Asia Radio and I am using the Nocturnal xi40 rom.
Sent from my HTC One X using xda app-developers app
Nabeel Kiani said:
This is weird I have had my One X for about two weeks and have never experienced a signal drop I've always been one LTE or a maybe for a few hours when I drive out to 4G or something, but never an actual drop. Not sure if this helps but I flashed the Asia Radio and I am using the Nocturnal xi40 rom.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
thx for your help. but could you pls explain me how did you flashed the radio. and is this rom works for HOX AT&T model. as you know there are diffrences between global HOX and AT&T HOX.
I flashed the radios through the TWRP recovery, and the the roms posted in the other thread have all so far worked for my rogers HTC One X.
Sent from my HTC One X using xda app-developers app

Sim card problems

So my Inspire only recognizes one sim card. I tried giving this phone to my wife, but her sim card wouldn't work on the phone. Says no sim. Went to ATT and tried 3 different sims and still only mine works in the phone. I restored the phone to out of the box condition, and still, her sim doesnt work in it, only mine. Any suggestions?
Sent from my Desire HD using xda app-developers app
andrew.cambridge said:
So my Inspire only recognizes one sim card. I tried giving this phone to my wife, but her sim card wouldn't work on the phone. Says no sim. Went to ATT and tried 3 different sims and still only mine works in the phone. I restored the phone to out of the box condition, and still, her sim doesnt work in it, only mine. Any suggestions?
Sent from my Desire HD using xda app-developers app
Click to expand...
Click to collapse
Umm...check that u are Sim unlock with this: (Point 5) http://forum.xda-developers.com/wiki/HTC_Vision#Rooting_the_Vision_.28G2.2FDZ.29_and_DHD
If you are then, is known that not all sim cards are to be used in sim unlocked devices, so if you have the chance try using other than your wife´s to see if it works.
If you are not Sim unlock, you can revert to S-ON and then re run the Hack Kit if you didn´t use it to root yours....:good:
Yeah the Inspire was s off and all that jazz. Running ARHD and tried MIUI and still only accepts my sim card. That's why I returned it to stock to start over. Still only accepts my sim. Wifes ATT sim card doesn't work in it. Super annoying.
Sent from my Desire HD using xda app-developers app
andrew.cambridge said:
Yeah the Inspire was s off and all that jazz. Running ARHD and tried MIUI and still only accepts my sim card. That's why I returned it to stock to start over. Still only accepts my sim. Wifes ATT sim card doesn't work in it. Super annoying.
Sent from my Desire HD using xda app-developers app
Click to expand...
Click to collapse
do you have the hspa/4g sim card or are you using the older one from a non-4g phone? Mine needed updated when i got my inpsire coming from iphone 3
Darunion said:
do you have the hspa/4g sim card or are you using the older one from a non-4g phone? Mine needed updated when i got my inpsire coming from iphone 3
Click to expand...
Click to collapse
Brand new sims.
I tried remembering if I hit Sim Lock while in Hboot by accident before, but not even sure what that does either.
Sent from my Desire HD using xda app-developers app
Try a different SIM and see if it works. If it does, then it might an issue with the SIM.
ai6908 said:
Try a different SIM and see if it works. If it does, then it might an issue with the SIM.
Click to expand...
Click to collapse
Thanks but in my OP, I said we tried 3 different sim cards.
Sent from my Inspire 4G using xda app-developers app

Only able to get 3g

Just got my replacement in the mail and i cannot connect to 4g. My s3 I had replaced had 4g every where I went..
I haven't done anything to the phone its just been on 3g since out of the box.
My network mode is on CDMA/LTE so I should have 4g
Verizon walked me thought the trouble shooting nothing worked.
Any suggestions guys? Have any clue what the problem could be?
Sent from my SCH-I535 using Tapatalk 2
Terry_blair said:
Just got my replacement in the mail and i cannot connect to 4g. My s3 I had replaced had 4g every where I went..
I haven't done anything to the phone its just been on 3g since out of the box.
My network mode is on CDMA/LTE so I should have 4g
Verizon walked me thought the trouble shooting nothing worked.
Any suggestions guys? Have any clue what the problem could be?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
What version of software is installed?
Vrlf2
Sent from my SCH-I535 using Tapatalk 2
Vrbmf1
Sent from my SCH-I535 using Tapatalk 2
Just for kicks, I would turn on airplane mode and let sit a second then turn it back off and see if it does any good. If not power off, pull battery, sim, sdcard let sit for 30 secs to a min with nothing installed. Then put sim, sd, and battery back in and restart. The 4g data is refreshed with the sim being pulled.
Good luck,
bbolton_98
Cruzin' tha Galaxy SIII via Obsessed Rom / "INAPPROPRIATE" Kernel
I did it, didn't work
Sent from my SCH-I535 using Tapatalk 2
Just to check you are Verizon? If so under about device just below prl there is a eri it should be 5 anything else will cause trouble. Are you on stock rom, rooted, unlockef bootloader?
Cruzin' tha Galaxy SIII via Obsessed Rom / "INAPPROPRIATE" Kernel
Its 5, I'm on stock
And yes im on verizon
Sent from my SCH-I535 using xda premium
Go to Verizon get a new SIM card and its done
Sent from my SCH-I535 using xda app-developers app
New sim fixed the problem
Sent from my SCH-I535 using xda premium

No 4g or 3g Data?

First of all, I'm stock and running faux kernel. I started experiencing this problem yesterday when I had no data and I was outside (Where I usually get 4g speeds). Now I either get 1x data speeds or none. Is there any solution for this problem like hard reseting or something
Sent from my SCH-I535 using xda app-developers app
junowhoo said:
First of all, I'm stock and running faux kernel. I started experiencing this problem yesterday when I had no data and I was outside (Where I usually get 4g speeds). Now I either get 1x data speeds or none. Is there any solution for this problem like hard reseting or something
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
That sounds like either a Verizon problem, or sometimes your phone wants to revert to an evdo state if it can't get a 3g or 4g signal.
Download the phone info app, and open it and click device information, make sure it says lte/cdma/evdo and not evdo only.
Sometimes the setting won't stick, so in that case I would either flash a new rom or go back to stock with Odin, ota update, and reroot again.
If it says lte/cdma/evdo, then I think it has something to do with verizons end.
Sent from my SCH-I535 using Tapatalk 2
Actually I tried something else... I took my sim card out of my s3 and put it into a friends verizon s3 and the data didn't work on his phone but once I put his sim card onto my s3, I had 4g and many speeds I thought never existed. So what does that mean?
Sent from my SCH-I535 using xda app-developers app
junowhoo said:
Actually I tried something else... I took my sim card out of my s3 and put it into a friends verizon s3 and the data didn't work on his phone but once I put his sim card onto my s3, I had 4g and many speeds I thought never existed. So what does that mean?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Pulling your SIM helped your phone to relock onto Verizon towers. It just essentially resetted the prl, glad you got it working fairly easily.
Sent from my SCH-I535 using Tapatalk 2
Not exactly, because my s3 for some reason got 4g and 3g when I inserted my friends SIM card onto mine but on his s3, his data was acting like mine because he had my SIM in his s3... so that draws me in one conclusion, my SIM is damaged
Sent from my SCH-I535 using xda app-developers app

[Q] 4g issue

Hi I've been having this issue ever since I rooted my phone in mid December I've only been receiving 3g not LTE yesterday I updated my nightly and I had 4g but then I updated my roaming using *228 and my LTE stopped working. Can anyone help with this issue or has seen this issue before?
I have gotten a new 4g sim all the options on the settings look correct
Sent from my SCH-I535 using xda app-developers app
People reported that if you do *228 you kill your 4G and you need a new SIM card.
Yep you need a new SIM
Sent from my SCH-I535 using Tapatalk
Thank you guys I just didn't know because this sim card is new and updating the nightly last night didn't work I had it for a few hours but I wasn't getting very good service so I *228 and right after I did that it stopped working
Sent from my SCH-I535 using xda app-developers app
Go into a vzw corporate store and get a new sim card its free. They made me activate in store they didn't look at my fone they jst check that it works.

Categories

Resources