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Recently, I contacted Asus about the issues that we have seen since the JB update. Since I support a number of these tablets for clients, I have had lots of backlash since the update. I emailed Tien and Gary about what advice they could provide when dealing with these units. I have included the last response that I got from him that addresses factory resets and cold booting, as well as a method he recommends for installing software after a reset:
"Hi Jordan,
There are people out there who believe doing multiple factory resets works, but I do not think so. Once a device has been reset, there is no user data left on there. Everything is back to factory. There should be no way data can be conflicting. Restoring a device that has nothing on it in the first place would not make a difference. However, multiple cold-boots do seem to help. Start with a factory reset and then as you reload your data back on (apps, media, e-mail, ect), cold-boot after something has been loaded on. For example, once and app or 2 has been reloaded, cold-boot the device before you load another app. This is the same for new app s being downloaded also. You want to keep the cache clear as much as possible.
I understand that a firmware update, or even news of a firmware update would be a lot easier, but again, I apologize as I do not have that kind of information. HQ releases the updates, and for the most part, they are pretty tight-lipped about them.
Sending in a bunch of units might not the best solution - you are right. I would try cold-boots u for now. JB is still new and there are definitely some things that need to be worked out with it on the TF700. I would give them some more time to deliver a solution.
Tien"
I have yet to try this process on my tab, maybe someone will beat me to it. Hope this information helps someone out there.
The issues that I reported are:
1. Graphics related issues that show as a flicker of the top 1/3rd (sometimes the entire) screen while in landscape, also a line of black pixels flashes for a moment on that same part of the screen. I have seen this in many apps at this point including the stock browser and in the XDA developers premium app. It seems unrelated to the application since I have seen reports of it on the desktop. (this is driving our users crazy- need a fix quickly!)
2. Backspace key is not respected in many applications if the asus keyboard is enabled. There are lots of examples on xda but this worked in ICS and now, does not.
3. The auto screen dimmer does not work properly and will dim, and not increase brightness when tapped. It also seems much more distracting and does not dim as gracefully as before(I know it can be disabled).
4. When docked, a Bluetooth keyboard that is paired with the device, will not function. A usb keyboard will work, but it is odd that Bluetooth keyboards will allow no input at all while docked.
5. Crash of the device with a white screen- have seen this 3 times.
6. Wifi direct removal is a major disappointment as many users had a need for this functionality.
This is good information, thanks. The only real change I have witness that's a problem is Google navigation freezing or rebooting the TF700 during trips longer than a few minutes. Intermittent problem but it has happened on three separate trips.
I'm getting the occasional black lit screen crash/freeze
jordanmw said:
6. Wifi direct removal is a major disappointment as many users had a need for this functionality.
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Click to collapse
Not sure where you are seeing this. Wifi Direct was not removed with JB. In fact, I noticed it performs much better.
The option for sending a file via WiFi direct is avialable under the share options. If you are looking for it directly under the settings menu, it was just moved to a different place (not an ASUS thing.....it was moved by Google). Go under Settings -> Wifi and click on the menu button to access it (3 dots in the lower right hand corner).
Artimis said:
Not sure where you are seeing this. Wifi Direct was not removed with JB. In fact, I noticed it performs much better.
The option for sending a file via WiFi direct is avialable under the share options. If you are looking for it directly under the settings menu, it was just moved to a different place (not an ASUS thing.....it was moved by Google). Go under Settings -> Wifi and click on the menu button to access it (3 dots in the lower right hand corner).
Click to expand...
Click to collapse
Thanks for that! I had a couple of users who complained that it was not there. I emailed them to let them know it how to access it, they appreciate it.
--Would have been nice if Tien had mentioned it-- ya think?
Never even tried that feature and assumed it was removed since Asus listed it as a feature that would be removed with the update. I get it now.... they removed their custom support of it in favor of the stock android setup.
Kind of funny that an update announcement was posted today, I have been back and forth with them quite a bit in the last couple of weeks and the last email I sent to Tien and Gary said this:
"Unless you have a newer firmware with some of these issues resolved, I am not
sure how offering to send them to you will do any good....
Please let Gary know that this is effecting companies that have purchased over 50 of
these tablets at a time. We need resolution!"
Maybe I got his attention. I have to support these tablets, and so does Asus, they are an international company that is trying desperately to be THE go to hardware partner for cutting edge tech. Partnerships with the big G and M$ are evidence of that. I hope they realize that this is a defining year for them, either they will get their support in order or they will fold under the pressure of the added user base.
jordanmw said:
The issues that I reported are:
1. Graphics related issues that show as a flicker of the top 1/3rd (sometimes the entire) screen while in landscape, also a line of black pixels flashes for a moment on that same part of the screen. I have seen this in many apps at this point including the stock browser and in the XDA developers premium app. It seems unrelated to the application since I have seen reports of it on the desktop. (this is driving our users crazy- need a fix quickly!)
2. Backspace key is not respected in many applications if the asus keyboard is enabled. There are lots of examples on xda but this worked in ICS and now, does not.
3. The auto screen dimmer does not work properly and will dim, and not increase brightness when tapped. It also seems much more distracting and does not dim as gracefully as before(I know it can be disabled).
4. When docked, a Bluetooth keyboard that is paired with the device, will not function. A usb keyboard will work, but it is odd that Bluetooth keyboards will allow no input at all while docked.
5. Crash of the device with a white screen- have seen this 3 times.
6. Wifi direct removal is a major disappointment as many users had a need for this functionality.
Click to expand...
Click to collapse
On top of these i have:
1. Random reboots,
2. Wifi drops out and fails to reconnect or slows down to be unusable state
Well if looks like some of the issues have been resolved but some still remain. Has anyone had time to try the method tien suggested in my op? Unfortunately i have not gotten time.
Sent from my ASUS Transformer Pad TF700T using xda premium
jordanmw said:
Well if looks like some of the issues have been resolved but some still remain. Has anyone had time to try the method tien suggested in my op? Unfortunately i have not gotten time.
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
I also don't have the time to try, but I have my own share of doubt regarding these suggestion. Cold-booting my device after loading one or 2 apps is just too much of a hassle and I doubt that it provides any practical benefit. My friend's Nexus 7 haven't been turned off for weeks and I don't see any slow down or problems. The same thing can be said about my phone as well. I know they are different devices, but I don't think Google designs Android in such a way that you need to restart your device every time you install a new app.
Overall, I believe all of the problems above can only be fixed with OTA updates, and no amount of cold-boot or factory reset can fix it. I might be wrong, but it is just my opinion.
Anyway, thanks for sharing. Maybe someone will benefit from this discussion.
Since nobody has tried this method, I guess I will give it a shot today. Of course I have major doubts that this will actually work but if Tien said that there is some benefit, I have to at least try it. He is one of the only reps at asus that has ever given us any real help with the TF series.
huy_lonewolf said:
I also don't have the time to try, but I have my own share of doubt regarding these suggestion. Cold-booting my device after loading one or 2 apps is just too much of a hassle and I doubt that it provides any practical benefit. My friend's Nexus 7 haven't been turned off for weeks and I don't see any slow down or problems. The same thing can be said about my phone as well. I know they are different devices, but I don't think Google designs Android in such a way that you need to restart your device every time you install a new app.
Overall, I believe all of the problems above can only be fixed with OTA updates, and no amount of cold-boot or factory reset can fix it. I might be wrong, but it is just my opinion.
Anyway, thanks for sharing. Maybe someone will benefit from this discussion.
Click to expand...
Click to collapse
Seriously? You think cold booting is a hassle? My friend it takes an extra second of hold the power down button when turning your tablet on. Come on stop lazy. Also if the op isn't blowing smoke, then these suggestions are directly from asus, so why would they lie? I personally have seen a huge benefit from cold booting after a couple of app installations. I do it anyways because i do like to keep my cache clear.
Sent from my ASUS Transformer Pad TF700T
pierrekid said:
Seriously? You think cold booting is a hassle? My friend it takes an extra second of hold the power down button when turning your tablet on. Come on stop lazy.
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Click to collapse
If a computer requires regular cold booting to work properly, it is defective. A Linux-based system should be able to reach uptimes measured in years (theoretically, if no updates were required).
pierrekid said:
Seriously? You think cold booting is a hassle? My friend it takes an extra second of hold the power down button when turning your tablet on. Come on stop lazy. Also if the op isn't blowing smoke, then these suggestions are directly from asus, so why would they lie? I personally have seen a huge benefit from cold booting after a couple of app installations. I do it anyways because i do like to keep my cache clear.
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
Seriously? If you buy this expensive gadget you shouldn't be doing extra hussle like cold booting after installing an app or two. It should work without. This is the only Android device with this kind of problems. Not sure if this is some kind of memory leak or what is going on. Still its interesting that for example on Galaxy S 3 even beta roms work better than these official ones from Asus.
Asus designs beautiful units, then manufactures them with horrible QC and finally don't seem to know much about software optimizing.
Finally got around to trying this process.... Maybe I installed too many apps at one time since after the first few installs, i was doing more than 2 in some cases. No difference doing this method over factory reset. I am going to contact them again today with feedback from the process and latest update.
Sent from my ASUS Transformer Pad TF700T using xda premium
jordanmw said:
Finally got around to trying this process.... Maybe I installed too many apps at one time since after the first few installs, i was doing more than 2 in some cases. No difference doing this method over factory reset. I am going to contact them again today with feedback from the process and latest update.
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
I can't say that I'm surprised, but I really appreciate your effort. Thanks for sharing.
To be honest the response seemed like a "SYA" response that was so far fetched and so much hassle you wouldn't bother to try it and they could push your issues aside.
I find it funny that they claim "Jellybean is still new..." when it has been out in the wild since around July or earlier. That seems like plenty of time to get the software optimized for your flagship device(s). If you want my honest opinion, the TF700 was placed on the back burner a little bit because of the Nexus 7 that Asus and Google partnered up for. That took priority but I do find it odd that the hardware in the Nexus 7 almost mirrors the TF700, yet the Nexus 7 does not exhibit the same odd behavior or issues we are experiencing (some of us anyway) on the TF700.
I must be one of the blessed ones because I'm not experiencing all the issues that are mentioned here. I had the hardware issue of screen flex and bent adapter port, but other than that and getting a replacement I'm pleased. I actually considered getting a galaxy note 10.1, but just knew I wouldn't be satisfied with the display. The screen is the major aspect of a tablet and you really can't find a replacement at this time for the full HD of the tf 700. I have noticed that my pad is running really well after the last update and I'm really happy I didn't go with the note. I'm totally stock and not rooted. I may root one day if needed and there is a method that doesn't void the warranty by using the bootloader (if there is please let me know...I'd love to use titanium backup with root).
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I upgraded to JB and I can not connect to my galaxy s2 wifi hotspot. Any idea of solution..?
Thanks for your answers.
KaliS-Pugilist said:
I must be one of the blessed ones because I'm not experiencing all the issues that are mentioned here. I had the hardware issue of screen flex and bent adapter port, but other than that and getting a replacement I'm pleased. I actually considered getting a galaxy note 10.1, but just knew I wouldn't be satisfied with the display. The screen is the major aspect of a tablet and you really can't find a replacement at this time for the full HD of the tf 700. I have noticed that my pad is running really well after the last update and I'm really happy I didn't go with the note. I'm totally stock and not rooted. I may root one day if needed and there is a method that doesn't void the warranty by using the bootloader (if there is please let me know...I'd love to use titanium backup with root).
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Root does not require you to unlock the boot loader.
KaliS-Pugilist said:
I'm totally stock and not rooted. I may root one day if needed and there is a method that doesn't void the warranty by using the bootloader (if there is please let me know...I'd love to use titanium backup with root).
Click to expand...
Click to collapse
ICS can be rooted easily even with the locked bootloader. If you are already on JB, follow the guide to downgrade to ICS 9.x.x.30, root using the debugfs method, use OTA Rootkeeper, and then apply the OTA to JB.
Just bought the transformer today. It has jb preloaded. It was extremely laggy. Google search took several seconds to start etc. I returned it and got a new one. It's currently charging so I haven't set it up. Is this a common problem or did I just get a lemon? Thanks
gunnyman said:
Just bought the transformer today. It has jb preloaded. It was extremely laggy. Google search took several seconds to start etc. I returned it and got a new one. It's currently charging so I haven't set it up. Is this a common problem or did I just get a lemon? Thanks
Click to expand...
Click to collapse
i only had the stock rom for a few hours but as i recall it wasnt real slow. but i can attest to the fact that this tablet runs twice as well on clean rom 3.0.3
well this 2nd one is just as laggy. I can't believe I'm about to say this, but the Kindle Fire HD 8.9 I returned in favor of this was faster.
Try doing a factory reset. See if that makes it better. Also, the pad suffers from a bad I/O. Currently the only way to make it fly is unlocking and installing custom ROMs and kernels.
I'm seeing blank pages with "loading" written on them in google play books.
So, this thing is unusable unless I root/rom?
gunnyman;3604947 seeing blank pages with "loading" written on th google play books.
So said:
Well tbh ive never owned a android, apple or windows device i didnt customize, overclock, ect. It just makes for a better machine. But in this case if you have done the jelly bean update keep in mind you WILL lose your warranty when you unlock your bootloader. Good luck man.
Click to expand...
Click to collapse
Oh I'm no stranger to ROMS or rooting, and this thing came with Jellybean. I've just never seen something be so unusable out of the box.
Did you try factory reset?
Yes. No difference.
It sucks to hear its not running smoothly man! maybe it has to deal with a hw problem itself? i was between buying a kindle fire, a nexus 10 and this tablet, im not new to flashing and such either, my tablet came with stock jellybean, it ran smoothly since the first boot!, i unlocked it for the fun of it but I had no need, im very happy with the tablet.
maybe you should return it or try another one? maybe theres a problem with the one you got
I've not installed any custom roms, so I don't have them to compare it to, though stock rom seems to work smoothly for myself. I don't find it lagging or slow, so maybe a fresh install will help?
The only other device I use that has Android is a Galaxy S2 and the Asus TF300 feels much quicker and responsive.
Hi,
My kids both received Mach Speed Xtreme Tablet 7c as gifts. I found they have problems that I am hoping I can fix with help. Firstly, they do not have Google Play Store on them. We have been using Aptoide and Amazon, but neither app runs very well. I would prefer to have Play Store on it since I am familiar with it from my own devices. Also, they are very slow and they crash often. I get a lot of force closes and a lot of Not Responding. Bad enough that they are hardly touched. Is this just a bad product or can something be done to help? They are apparently already rooted out of the box. I installed a Root Check app that says it is rooted and has Busy Box (I don't know what that is yet, but I'm definitely willing to learn.)
I am slowly learning the terminology involved in rooting and ROM'S but I would really like a nice step by step situation. Does the fact that it is already rooted mean the bootloader is also already unlocked? Or not necessarily? Also I was looking for a recovery, but I couldn't find one for this specific tablet. Which one should I use?
Any information is greatly appreciated. I really don't want these tablets to go to waste if they can be tweaked.
So this is a bit of a cross-post from here where I asked the general M8 community.
There is at least some minor evidence that T-Mobile and/or Sprint M8's do not have this problem - but at least on the former it may be due to a custom ROM.
Basically Netflix audio sync is off. You will see lips move a good .25 seconds before sound comes out. That may not sound like much, but it is very noticeable - like watching a bad dubbed movie.
As the thread above shows, I have tried just about everything I can think of. I'm 100% sure it's not my network connection, Netflix account, or show - as everything works fine under the same controls on my wife's S5.
I'm sure there has to be a good chunk of people who use Netflix, and I find it hard to believe I'm not finding more reports about this problem.
thanks.
I just tried it on mine. Stock 4.4.3. Seems just fine. I tried several different movies and they all seem to play as they should.
I tried it on my wife's which is running sense and I didn't notice any sync issues either
robocuff said:
I just tried it on mine. Stock 4.4.3. Seems just fine. I tried several different movies and they all seem to play as they should.
Click to expand...
Click to collapse
Just doesn't make any sense. If mine doesn't work - and the Verizon one I tried didn't work, and the AT&T one I tried didn't work... ???
I'm thinking about swapping it out (again), but since every one I've actually had my hands on has this issue, why should I expect any to function?
Advice?
TraderJack said:
Just doesn't make any sense. If mine doesn't work - and the Verizon one I tried didn't work, and the AT&T one I tried didn't work... ???
I'm thinking about swapping it out (again), but since every one I've actually had my hands on has this issue, why should I expect any to function?
Advice?
Click to expand...
Click to collapse
Why not try flashing the vzw adsp and see what happens. You can easily flash back to what you had originally
dottat said:
Why not try flashing the vzw adsp and see what happens. You can easily flash back to what you had originally
Click to expand...
Click to collapse
I'm not S-Off on this phone yet and am not going to pay for sunshine until I'm 100% sure I am keeping this phone (don't want to pay if I need to return it). I usually prefer to run a stock (close to stock ROM)... although if I could I certainly would flash another to test. But, at this point I'm stock to only trying things on stock.
TraderJack said:
Just doesn't make any sense. If mine doesn't work - and the Verizon one I tried didn't work, and the AT&T one I tried didn't work... ???
I'm thinking about swapping it out (again), but since every one I've actually had my hands on has this issue, why should I expect any to function?
Advice?
Click to expand...
Click to collapse
I don't know what to tell you. It is odd that you see the same problem on multiple devices like that. I tried it again and watched for the slightest bit of out of sync and mine is spot on. I'm pretty fussy about this type of thing too. Used to have PMP. I'd rip my own movies to put on it and would run into sync issues like this once in a while. Drove me crazy. That's not much use to you but I'm just trying to get the point across that if mine was out of sync, I'd notice it.
robocuff said:
I don't know what to tell you. It is odd that you see the same problem on multiple devices like that. I tried it again and watched for the slightest bit of out of sync and mine is spot on. I'm pretty fussy about this type of thing too. Used to have PMP. I'd rip my own movies to put on it and would run into sync issues like this once in a while. Drove me crazy. That's not much use to you but I'm just trying to get the point across that if mine was out of sync, I'd notice it.
Click to expand...
Click to collapse
I do appreciate it...knowing that someone else is on Stock and cognizant of the issue, but not seeing it.
Curious how long have you had your M8 for and if it is the standard Gunmetal grey?
Also...are you rooted and/or Unlocked//S-Off? Have you ever flashed a custom ROM or been on stock?
Finally, are you running the latest Netflix from Play Store? (updated Sept 9th)
Or try installing an older Netflix.apk? That's what I'd try.
TraderJack said:
I do appreciate it...knowing that someone else is on Stock and cognizant of the issue, but not seeing it.
Curious how long have you had your M8 for and if it is the standard Gunmetal grey?
Also...are you rooted and/or Unlocked//S-Off? Have you ever flashed a custom ROM or been on stock?
Finally, are you running the latest Netflix from Play Store? (updated Sept 9th)
Click to expand...
Click to collapse
My phone is one of the earlier ones. Bought it 4 days after the launch date. And yes, it's gunmetal grey. It's rooted, unlocked, and S_Off. Has been since they released Firewater. Seems to me that was within the first 2 weeks after launch.
I've flashed quite a few custom roms in the past but it's been a while now. Stock Sense suits me just fine (first time I've ever said that about stock anything ) . I always ended up coming back to stock. I can make all the tweaks I want using things like xposed or a root file manager and stuff still all works
As for the version of Netflix I'm using, mine was a version or 2 behind but I just updated it to the newest this morning to see if there was any difference. I still don't see any sync issues.
calebcabob said:
Or try installing an older Netflix.apk? That's what I'd try.
Click to expand...
Click to collapse
I did backrev to two different 2.x versions and then finally an 1.8x version. They all had issues, although the 1.8 was much less noticeable. I may not have even noticed it on that one if I hadn't had the previous issues. Of course, 1.8x is over 2 years old and has some other buffering issues.
robocuff said:
My phone is one of the earlier ones. Bought it 4 days after the launch date. And yes, it's gunmetal grey. It's rooted, unlocked, and S_Off. Has been since they released Firewater. Seems to me that was within the first 2 weeks after launch.
I've flashed quite a few custom roms in the past but it's been a while now. Stock Sense suits me just fine (first time I've ever said that about stock anything ) . I always ended up coming back to stock. I can make all the tweaks I want using things like xposed or a root file manager and stuff still all works
As for the version of Netflix I'm using, mine was a version or 2 behind but I just updated it to the newest this morning to see if there was any difference. I still don't see any sync issues.
Click to expand...
Click to collapse
Thanks. I think I'm going try to get another replacement - although I don't have high hopes based on the fact that the other ones I've had my hands on had the same issue.
One last thing...can you tell me one show/movie that you were watching that looked good to you (time stamp too)?
I can't believe I just had bad luck with the 3 I picked, especially since they looked fine on my wife's phone.
Well, just received my 3rd M8 from the retailer.
1st one I didn't test the Netflix issue on because I had a return issued quickly due to the screen not being flush and loosey buttons.
2nd one is what i have posted about here with the Netflix issues.
3rd one just arrived - screen also has quality issues, not being flush where it meets the grill (and no, it wasn't designed to be that way as my 2nd one is almost perfect and the other two vary the level the glass meets the grill in a variety of ways...inconsistency means that at least 2 of the 3 of them are wrong).
Anyway... I have the exact same issue with the audio sync on the new phone as well.
At this point, I have to believe that every M8 has this issue and those that don't see it either haven't tried or don't care enough to notice.
Perhaps this issue only happens with the Stock ROM, which is why many of you don't see it(?).
I have watched half a dozen shows/movies on Netflix and all of them have the issue. I would say 4 of them it is just blatant...easily a quarter second off or more. On the other ones, it is maybe barely noticeable...but still there.
Again, I have tried 2 M8s that were in my possession, one in the Verizon store, and one in the AT&T store (4 total).
I've contacted Netflix and they were mostly useless. They claim they escalated the issue to R&D, but could provide me no sort of ticket tracking or call back, which basically means nothing will ever be done.
I was surprised that HTC support took more interest than I thought, since I normally would blame this issue on the software vendor as they should be the ones responsible for coding to work with a particular OS. HTC escalated as well, but by the time someone gets back to me on it (7-10 days), my return period will be over. Even then, I doubt HTC will do anything about it as it appears to only be Netflix (not YouTube). OTOH, seeing as Netflix works fine on their competitor's phones (S5), maybe they will actually pursue it.
I appreciate that some people responded that they don't see the issue - but from my standpoint...you can understand how I can't see that it is possible that I have tried 4 phones (from 2 providers) that all have the issue. I have no explanation.
The only thing I haven't tried on these is to run something other than Stock, because I can't firewater S-OFF, and am not paying for Sunshine since it is tied to device and I have had to switch the device so many times.
Right after I did the tests today, Netflix appears to have gone down. When I get back from dinner tonight I will post a couple of samples that show the issue clearly and some others where it is more minute.
New Girl - Season 3 - Episode 1 - Starting at 3:25 (after intro), the whole conversation between the two dudes. It is really clear when the white guy says at 3:35 "To become best friends" and at 4:37 when he says "I'm also a socket." Really the whole conversation it is evident, but these two lines it is exceptionally apparent.
3 Days to Kill (Movie) - 49:58 "I'm plugging in my phone, this stuff sucks." In reality, much of what I skimmed through in this movie looked pretty good...I think it is partly because of how the actors enunciate and move their lips (as opposed to the white guy in New Girl who really moves his lips when he speaks). But, here at 49:58 you can see it off.
Bones - Season 1 Episode 1 (Pilot) - 15:36 "Lennie Kravitz or Vanessa Williams"
There does seem to be a bit of inconsistency in how good or bad things are. Usually, I can see something off within the first 10 seconds of conversation, and sometimes I need to watch a couple of minutes. I'll admit that there are some points where it looks almost perfectly fine - enough that I might not have detected it were there not these more blatant areas.
Nonetheless, when I watch on my PC, or on my wife's S5 there are absolutely zero problems.
Netflix still seems to be flaky right now, so I'm not going to try to get more examples until I get some more feedback.
I have the same issue. I just installed the newest firmware and update and the poroblem is still there. I do have the HK audio installed, maybe I should disable it? It's only an issue with netflix though.
Ordered a chromecast, it better not persist the problem onto that!
Then again youtube has it's own problem, seems to be network throttling to me pauses every 10 seconds or so...Been like that for some time too.
BTW most M8's don't have perfectly flush screens, those seem to be the anomaly rather than the standard. Some are worse than others though. I honestly never really notice it though in use, just when I first purchased.
Justintoxicated said:
I have the same issue. I just installed the newest firmware and update and the poroblem is still there. I do have the HK audio installed, maybe I should disable it? It's only an issue with netflix though.
Ordered a chromecast, it better not persist the problem onto that!
Then again youtube has it's own problem, seems to be network throttling to me pauses every 10 seconds or so...Been like that for some time too.
BTW most M8's don't have perfectly flush screens, those seem to be the anomaly rather than the standard. Some are worse than others though. I honestly never really notice it though in use, just when I first purchased.
Click to expand...
Click to collapse
Good to know that the issue is still there with HK (which means you upgraded the audio DSP, right?). I wanted to try that, but since I'm not S-Off I couldn't.
I have hardly used YouTube, so haven't seen a throttling issue...I just watched a few videos long enough to validate there were no sync issues.
No way this is carrier specific. I just installed 4.4.4 Pac man Rom on my nook HD+, then installed netflix. Audio is also out of sync, maybe not quite as bad as the M8 (which is faster) but it is still an issue. It does not look like it affects the chromecast though.
Looks like LG, Motorola Maxx and other phones are also having issues. Might be more or less related to 4.3 / 4.4 android devices.
Well it's not just 4.3/4.4 since my M8 was tested on 4.2.
The only other KitKat device that I tested on was a G5...and it was flawless there.
I suppose though if there are a lot of other devices having issues on KitKat then it definitely may be more of a Netflix problem.
Also, due to the extreme lack of response to my post, and others I have seen over the past year on various devices, most people claim not to see the issue.
I can only believe that (at least on the M8) these people either don't watch closely enough to see/care, or else they are almost impossibly watching only shows that it wouldn't be visible in (which based on my sampling would be pretty amazing).
I have an escalated case with HTC and they should be getting back to me shortly if they can recreate the problem.
At this point I'm just as frustrated that no one else is making this an issue as I am that it is one. If I can get HTC to at least admit that there is a sync issue, then I will at least feel exonerated and perhaps other people will begin admitting that they see issues on their devices as well. If this extends beyond the M8, then likely Netflix is the one that is going to need to be prodded by the public to get their act in gear.
I supposed i would be a nice test if someone had a device that could run something pre KitKat to see if the problem doesn't exist, and if it arises when upgraded to KitKat.
TraderJack said:
Well it's not just 4.3/4.4 since my M8 was tested on 4.2.
The only other KitKat device that I tested on was a G5...and it was flawless there.
I suppose though if there are a lot of other devices having issues on KitKat then it definitely may be more of a Netflix problem.
Also, due to the extreme lack of response to my post, and others I have seen over the past year on various devices, most people claim not to see the issue.
I can only believe that (at least on the M8) these people either don't watch closely enough to see/care, or else they are almost impossibly watching only shows that it wouldn't be visible in (which based on my sampling would be pretty amazing).
I have an escalated case with HTC and they should be getting back to me shortly if they can recreate the problem.
At this point I'm just as frustrated that no one else is making this an issue as I am that it is one. If I can get HTC to at least admit that there is a sync issue, then I will at least feel exonerated and perhaps other people will begin admitting that they see issues on their devices as well. If this extends beyond the M8, then likely Netflix is the one that is going to need to be prodded by the public to get their act in gear.
I supposed i would be a nice test if someone had a device that could run something pre KitKat to see if the problem doesn't exist, and if it arises when upgraded to KitKat.
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Maybe the lack of response indicates that few people watch Netflix on their PHONE??
Love the screen, but for watching movies I switch to tablet or smart TV....
berndblb said:
Maybe the lack of response indicates that few people watch Netflix on their PHONE??
Love the screen, but for watching movies I switch to tablet or smart TV....
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The fact that the phone isn't the optimal media for Netflix doesn't diminish the problem. Although, admittedly I'm sure it is a secondary or tertiary outlet for most...as it is for me, it is still supposed to work (i.e. it is listed as a compatible application). Additionally, it has worked on other phones/versions of android...so there is obviously some issue.
I Netflix doesn't want to support it on phones, because they think it is unimportant, then they should clearly indicate it is not compatible. Since many new phones are 4x+ more powerful than a $40 tabled that runs Android, there isn't a great reason why it shouldn't work fine.
October 15th update of Netflix hadn't made anything better.
HTC was supposed to follow up with me and it has been 3 weeks. I am reaching out to them today to see where they are with their testing.
It's been a little over a week now of my downgrade experiment. I really never had a chance to see my Shield LTE running Kit Kat 4.4 and I'm overjoyed with how much more reliable it is now.
The only con I really found was some Bluetooth playback issues with VLC player installing Viper Audio seemed to fix that.
In a nutshell I have lollypop running on My 1st gen Nexus7 was on the Shield and 4.4 on my Moto X. I found on both devices Lollipop added lag and freezing some app issues and restarts. I won't consider Lollypop or ART and plan to skip it completely.
There is no way 5.0 is touching my phone. My 1st gen MotoX has been the best phone I have ever seen, remarkable coming from a phone store manager.
As a off topic I also love Harbormobile.com's $15 tablet plan At&t has better coverage in my area but T-Mobile is 30/10 compared to 10/2 and I get free music streaming At&t didn't offer for twice the price. My application was for road use.
Ok, I give up. A few days later this attempt failed too. I spend more time in the day attempting to unfreeze, control lag and generally fix this tablet than actually using it. I officially call shenanigans on Nvidia and their ability to come up with incredible specs and features but still be utterly useless. Done with Nvidia and perhaps even Android. I find it hilarious that my 1st gen Moto X outperforms this piece of **** seemingly in every way with hundreds of apps on it...
jasonpctech said:
Ok, I give up. A few days later this attempt failed too. I spend more time in the day attempting to unfreeze, control lag and generally fix this tablet than actually using it. I officially call shenanigans on Nvidia and their ability to come up with incredible specs and features but still be utterly useless. Done with Nvidia and perhaps even Android. I find it hilarious that my 1st gen Moto X outperforms this piece of **** seemingly in every way with hundreds of apps on it...
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Bro my tablet flies in every day use, and in gaming. On stock Lollipop as well. I have no clue what people are having problems with to be completely honest...but I have literally tried to make this tablet studder with no avail.
My tablet also had lag issues and hang ups. But I read somewhere that doing factory resets helped for many users. So I did a factory reset. That seemed to help a LOT with the lag/system hangs. Also, maybe you should double check the nVidia Shield Power Control options. I kept it on the Optimized setting and it's really smooth with good battery life. I hope your experience improves! =)
jasonpctech said:
Ok, I give up. A few days later this attempt failed too. I spend more time in the day attempting to unfreeze, control lag and generally fix this tablet than actually using it. I officially call shenanigans on Nvidia and their ability to come up with incredible specs and features but still be utterly useless. Done with Nvidia and perhaps even Android. I find it hilarious that my 1st gen Moto X outperforms this piece of **** seemingly in every way with hundreds of apps on it...
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Click to collapse
OK JRummy apps "App Manager" has a feature called (MinFree Manager) built-in just max out the top slider and leave it running in background. The app has a set at boot option but it won't work on my 4.4 LTE version.
I now have my Shield tablet running well due to this app. Try it out should work for you too,.
jasonpctech said:
OK JRummy apps "App Manager" has a feature called (MinFree Manager) built-in just max out the top slider and leave it running in background. The app has a set at boot option but it won't work on my 4.4 LTE version.
I now have my Shield tablet running well due to this app. Try it out should work for you too,.
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You mean this?
I think I'll download it. Need to keep Chrome in its place.
Yup lemme know what 6ou think.
Guys, second post on this topic today. Just want to add my experience in getting my NST out of lag hell. I tried everything including lollipop (I had such high hopes for that one after nothing I tried got KK to perform), all the updates, custom fix ideas, everything. I haunted these forums for months. Was very frustrated and nearly threw my device against a wall several times. Then I decided to just try it at factory settings (which, upon reflection, I don't think I ever did I was so keen to update right out of the box) so I did a reset and turned off updates (actually Froze them using SDMaid).
Bottom line - now this tablet ****ing kills. It's rooted and Xposed/GravityBox-ed up. All the best root apps, etc. I'm so happy, I can't tell you. I gladly traded an over hyped OS "upgrade" for a pure Android KK. After 6 months of not a single substantial issue, I'm finally back here just curious to see if there are any new tweaks to try out. Sadly, I still see people with exactly the same issues and frustrations as I once had.
If I may make a suggestion, do a Titanium backup and then a factory reset with updates turned off - you have absolutely nothing to lose and a great tablet experience that sees it live up to its expectations to gain.
And thanks to all for taking part in this supremely helpful suite of NST forums. I wish I had a real fix to offer, I really do. But I can tell you that I'm not missing out on anything by using a pure Android KK 4.4.2.
Best of luck,
BlackLizrd
Sent from my SHIELD Tablet using XDA Free mobile app