I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
I'm experiencing the same problem here also.... I'm with 3 and when the phone is roaming on the Telstra network, it will reboot within 30 or so seconds of receiving an incoming call.
Just want to add that I can reliably crash the phone if I make an outgoing call whilst roaming (easily done, my house is in a roaming area for 3), and I go into my mail client and select send/receive... bang... restart.
Another 3 customer with same issue
Hi guys.. Just wanted to drop myself in as another user with the same issue.
I thought it was a doa handset and took it back but new one doing the same thing (when roaming)
Has anyone tried any other rom on it?
Cheers
I have a colleague with the same phone and ROM as me, so I will test with his device today to see if the same thing happens. I suspect the Network 3 Radio stack is dodgy, so I'll be letting 3 know about this as soon as I confirm whether this is happening on my friend's phone.
There's another person having this issue here;
http://www.1800pocketpc.com/2008/03/19/auto-disconnect-gprs-on-ppc.html
He says
# Marko Says:
October 5th, 2008 at 11:48 am
how do i hack the registry, so that when an incoming call is received, to turn of GPRS.
I have a problem with my network, when GPRS is downloading, and an icoming call is received -> the device restarts.
Thanks
Marko
Click to expand...
Click to collapse
Okay, have now tested this with my colleague's TP (which has same ROM, Same radio, same carrier and so-forth), and his TP DOES NOT RESET under the same circumstances!
This being the case, it looks like a hard reset is the logical next step as something must have gotten buggered up somewhere along the line!
Now to look up how to hard reset these things....
I'll report back with my results.
Okay, Hard Reset fixed it.
I read somewhere in XDA-Dev that a part of the OEM setup you see when you first start the device has already been completed (either by 3 or someone else further up their supply chain). I can confirm that after the hard reset, the setup process was slightly different (longer), than what I saw when I first turned the TP on out of the box. Whether this has any bearing on things I have no idea.
I will now begin the laborious process of installing and tweaking everything as per my requirements whilst testing this restart-on-call issue in-between each step to see if the issue arose because of something I did.
I'll report back either way.
After a day, and all software reinstalled, I don't seem to have this issue anymore. I can only assume that this was due to some setting / configuration which was made by 3 or someone else up the supply chain before I received the phone, or maybe one of the configuration scripts didn't run properly when I first turned on the phone. Either way it's working now.
Codenix.
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
Edit: and my phone is still crashing.
Mine crashed again on the weekend, so either the problem was intermittent when I did my testing the other day and didn't show itself, or something I've installed since then has caused the problem.
The only thing which springs to mind is the latest version of Google Maps which I installed on the weekend, and which I had also installed prior to noticing the reboot issue before my hard restart.
Thanks for your input Sawbones - at least this confirms that there's nothing specific to the Three ROM causing this.
I surprised many more people aren't also experiencing this problem. Perhaps most people rarely roam.
I have the touch pro and use this India. I have the same problem while roaming. I have installed BlackBerry Connect and whenever i am on EDGE or GPRS, the phone crashes and reboots when I receive an email while I am on an incoming call. I haven't found a solution yet.
- Radha
Codenix said:
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
Click to expand...
Click to collapse
Any luck so far? I have the same issue in India. I have tried every single trick that i know off including updating the ROM and flashing a new Radio (1.02.25.28 - saw it in another thread that this is a good and stable Radio Version.). It is very annoying that everytime i receive a blackberry email when i am on a call the phone would reboot
-Radha
No luck here. I thought the reset had fixed it, but perhaps my testing wasn't very good as I had to force my phone to roam, unlike when I am at home and I'm outside my provider network area.
I'm surprised more people aren't reporting this issue though.
Surprising indeed. Not many are complaining about this it looks like. I have been searching the Internet relentlessly to see if anyone has solved this but to my bad luck there is none.
The phone crashes if i receive a call while i am updating my weather. So far i have tried the following Radios:
1.01.25.16
1.02.25.11
1.02.25.19
1.02.25.28
1.02.25.27
1.02.25.31
1.02.25.32
The phone crashes on the said problem consistently. I even recently updated my ROM to ROMeOS 1.40 and repeated the above Radio's to verify. I am able to reproduce this problem with:
* Blackberry Connect receiving emails while on the call
* ActiveSync Receiving emails while on the call
* Updating Weather
Basically any data connection being active.
I am extremely frustrated with this phone and thinking of dumping this phone and go back to my TYTN II (Kaiser) which was perfect and worked with EDGE/GPRS and BlackBerry flawlessly.
- Radha
+1 Here, tried different ROMS, different radios and even different SIM cards, I guess it's goin back......
Same here guys. Im on 3 and when I roam to Telstra GSM it dies very soon after. This is very annoying and HTC should fix this as a matter of urgency.
Rename thread to "Raphael restarts on call when roaming"
Can a moderator please rename this thread? The issue is not related to wmdc as I originally thought.
Thanks.
Codenix.
Happening to me as well (and i am trying to support 4 others in our business).
If only 3 would have some bloody coverage it wouldnt be such a problem.
Has anyone tried the new ROMs for Optus/Vodafone?
Or could it have something to do with turning on/off HSDPA?
Is there a way to stop data connections when roaming? so at least we could use it as a normal phone when roaming.
Hi and thank you in advance,
Since getting my Inspire 4g I've had a problem calling people. (before and after root). When I settle on a contact and hit call, I get a beep and get disconnected before any ringtone happens. I have to do this about five or six times until I can actually connect with who I have to call.
This happens when I have full service.
H1lltop said:
Hi and thank you in advance,
Since getting my Inspire 4g I've had a problem calling people. (before and after root). When I settle on a contact and hit call, I get a beep and get disconnected before any ringtone happens. I have to do this about five or six times until I can actually connect with who I have to call.
This happens when I have full service.
Click to expand...
Click to collapse
If it happened before you rooted I'd take it back for a new device.
If you've already rooted, here are a few things I had to do when I was having this problem:
1. Turn off mobile data. This seemed to restore voice 100%
2. Switch to GSM Only, rather than GSM/WCDMA auto. If this works the way it's supposed to, you should only get EDGE data, but voice will be 100%
3. Change your ro.ril.hsxpa value in build.prop to =1. This will disable HSUPA, but you'll still have HSDPA.
I used to have this problem ALLLLLLLL the time on multiple ROMs, multiple Radios. For the last week and a half or so I was running android revolution 4g 3.2, with ro.ril.hsxpa=1, and did not have the problem once. Yesterday I flashed to revolution HD 4.0 b4, along with the recommended radio, and have not had any issues dialing or receiving calls (although 1 call did drop, but I blame that on my mom having no idea how to use a cell phone). The ro.ril.hsxpa is currently set to 2.
At first it appeared to be an issue that was occurring after HSUPA was utilized, but if it was happening to you on stock, that can't be the case because ATT hasn't turned on HSUPA in the stock ROM yet.
Hey everyone, I just got my One S yesterday and found out last night that the incoming phone calls aren't coming through. I can receive and send text message and make outgoing calls. Any idea if this is a problem with the phone or maybe a t-mobile outage?
OneSnoob said:
Hey everyone, I just got my One S yesterday and found out last night that the incoming phone calls aren't coming through. I can receive and send text message and make outgoing calls. Any idea if this is a problem with the phone or maybe a t-mobile outage?
Click to expand...
Click to collapse
Why don't you call the store you got it from or call C.S you just got it so anything wrong with it could be handled with them. Have you tested it yourself calling from another phone?
djdant said:
Why don't you call the store you got it from or call C.S you just got it so anything wrong with it could be handled with them. Have you tested it yourself calling from another phone?
Click to expand...
Click to collapse
I just realized that wifi calling works. I also just called t-Mobile and after 30 minutes of diagnostics they told me that there is a network outage for new activations. Since it took them so long to figure out there is a network outage, I think they are full of it.
Are you still having this issue?
My wife just emailed me saying she was trying to call me but the call wasn't going through.
I was immediately getting calls when I changed my SIM yesterday...
fortyoneacres said:
Are you still having this issue?
My wife just emailed me saying she was trying to call me but the call wasn't going through.
I was immediately getting calls when I changed my SIM yesterday...
Click to expand...
Click to collapse
When I first turned the phone on and called to activate my new SIM, tmobile made a test phone call to my new phone and everything worked fine. But now that I think about it, I think wi-fi calling was active at the time. I haven't received any calls today so not sure if the issue is still there.
This happened to me when switching telco, I got a SMS from new operator with a date but no time when my number would be ported. On that day I could make calls and send SMS but not get any calls. Turns out my number had been ported to new telco without me realizing this (I was still using my old SIM since it seemed to work to me.) After changing to new SIM everything was fine. All of this was on a desire though so might not apply to you ofc
frdd said:
This happened to me when switching telco, I got a SMS from new operator with a date but no time when my number would be ported. On that day I could make calls and send SMS but not get any calls. Turns out my number had been ported to new telco without me realizing this (I was still using my old SIM since it seemed to work to me.) After changing to new SIM everything was fine. All of this was on a desire though so might not apply to you ofc
Click to expand...
Click to collapse
Yep, just got a new SIM card and everything is fine.
OneSnoob said:
Yep, just got a new SIM card and everything is fine.
Click to expand...
Click to collapse
Update: The phone worked for 24 hours and now is back to not receiving phone calls. Anyone else experiencing these problems?
OneSnoob said:
Update: The phone worked for 24 hours and now is back to not receiving phone calls. Anyone else experiencing these problems?
Click to expand...
Click to collapse
Sounds like you have a bad phone, call CS or take it back and demand a replacement.
Sent from my myTouch_4G_Slide using xda premium
Calls not coming through - possible solution
I had this problem when I first got it.
First under settings->call->Use Internet calling - make sure you select Only for Internet calls.
Now go to wifi and make sure you are connected to a Wi-Fi network - then click the More menu listed under Mobil Network (three dots). If you have wifi calling enabled, go to Wi-Fi Calling Settings->Connection Preferences and select Cellular Preferred - otherwise you won't be able to make calls when not near a Wi-Fi.
Hope this helps - it took me forever to track it down!
no99sqrd said:
I had this problem when I first got it.
First under settings->call->Use Internet calling - make sure you select Only for Internet calls.
Now go to wifi and make sure you are connected to a Wi-Fi network - then click the More menu listed under Mobil Network (three dots). If you have wifi calling enabled, go to Wi-Fi Calling Settings->Connection Preferences and select Cellular Preferred - otherwise you won't be able to make calls when not near a Wi-Fi.
Hope this helps - it took me forever to track it down!
Click to expand...
Click to collapse
The problem is i can make calls, just can't receive them. I don't think it's the phone as when people call me it goes to an automated message saying i'm not on the network. Even my voicemail doesn't work.
But I do have signal! I get LTE connection and I can receive texts and send texts. When I get a call it goes to voice mail without alerting me on my end (I cant even dial my voice mail either!) and when I try to make a call it says "Dialing" for 20 seconds and then ends. Everything worked fine yesterday. Im about to do a factory reset to see if it works, though it was already on a stock ROM. I'm really tempted to just buy the 6P right now but I don't want to spend all that money. I replaced the speaker recently and reattached the antennas afterwards and I was able to make calls immediately after replacing the speaker (which I did over a week ago)
Having the same problem. The phone says "dialing" for way longer than it should, then my little triangle goes blank and a message pops up saying "Cellular network not available". I close the call, and my network immediately returns. I've already tried removing the sim card, checking for updates and doing a factory reset.