Hey everyone, I just got my One S yesterday and found out last night that the incoming phone calls aren't coming through. I can receive and send text message and make outgoing calls. Any idea if this is a problem with the phone or maybe a t-mobile outage?
OneSnoob said:
Hey everyone, I just got my One S yesterday and found out last night that the incoming phone calls aren't coming through. I can receive and send text message and make outgoing calls. Any idea if this is a problem with the phone or maybe a t-mobile outage?
Click to expand...
Click to collapse
Why don't you call the store you got it from or call C.S you just got it so anything wrong with it could be handled with them. Have you tested it yourself calling from another phone?
djdant said:
Why don't you call the store you got it from or call C.S you just got it so anything wrong with it could be handled with them. Have you tested it yourself calling from another phone?
Click to expand...
Click to collapse
I just realized that wifi calling works. I also just called t-Mobile and after 30 minutes of diagnostics they told me that there is a network outage for new activations. Since it took them so long to figure out there is a network outage, I think they are full of it.
Are you still having this issue?
My wife just emailed me saying she was trying to call me but the call wasn't going through.
I was immediately getting calls when I changed my SIM yesterday...
fortyoneacres said:
Are you still having this issue?
My wife just emailed me saying she was trying to call me but the call wasn't going through.
I was immediately getting calls when I changed my SIM yesterday...
Click to expand...
Click to collapse
When I first turned the phone on and called to activate my new SIM, tmobile made a test phone call to my new phone and everything worked fine. But now that I think about it, I think wi-fi calling was active at the time. I haven't received any calls today so not sure if the issue is still there.
This happened to me when switching telco, I got a SMS from new operator with a date but no time when my number would be ported. On that day I could make calls and send SMS but not get any calls. Turns out my number had been ported to new telco without me realizing this (I was still using my old SIM since it seemed to work to me.) After changing to new SIM everything was fine. All of this was on a desire though so might not apply to you ofc
frdd said:
This happened to me when switching telco, I got a SMS from new operator with a date but no time when my number would be ported. On that day I could make calls and send SMS but not get any calls. Turns out my number had been ported to new telco without me realizing this (I was still using my old SIM since it seemed to work to me.) After changing to new SIM everything was fine. All of this was on a desire though so might not apply to you ofc
Click to expand...
Click to collapse
Yep, just got a new SIM card and everything is fine.
OneSnoob said:
Yep, just got a new SIM card and everything is fine.
Click to expand...
Click to collapse
Update: The phone worked for 24 hours and now is back to not receiving phone calls. Anyone else experiencing these problems?
OneSnoob said:
Update: The phone worked for 24 hours and now is back to not receiving phone calls. Anyone else experiencing these problems?
Click to expand...
Click to collapse
Sounds like you have a bad phone, call CS or take it back and demand a replacement.
Sent from my myTouch_4G_Slide using xda premium
Calls not coming through - possible solution
I had this problem when I first got it.
First under settings->call->Use Internet calling - make sure you select Only for Internet calls.
Now go to wifi and make sure you are connected to a Wi-Fi network - then click the More menu listed under Mobil Network (three dots). If you have wifi calling enabled, go to Wi-Fi Calling Settings->Connection Preferences and select Cellular Preferred - otherwise you won't be able to make calls when not near a Wi-Fi.
Hope this helps - it took me forever to track it down!
no99sqrd said:
I had this problem when I first got it.
First under settings->call->Use Internet calling - make sure you select Only for Internet calls.
Now go to wifi and make sure you are connected to a Wi-Fi network - then click the More menu listed under Mobil Network (three dots). If you have wifi calling enabled, go to Wi-Fi Calling Settings->Connection Preferences and select Cellular Preferred - otherwise you won't be able to make calls when not near a Wi-Fi.
Hope this helps - it took me forever to track it down!
Click to expand...
Click to collapse
The problem is i can make calls, just can't receive them. I don't think it's the phone as when people call me it goes to an automated message saying i'm not on the network. Even my voicemail doesn't work.
Related
Hey everyone,
I just picked up a new Z3 Unlocked with Dual sim mode and was having a very weird issue. I can make calls when the wifi is on, however, I do not receive incoming calls. It will ring twice and go to VM. Has anyone experienced this or know of way to fix it??
I've set the APN setting and everything works fine. I get LTE with AT&T and I have no issues except the issue with incoming calls on wifi.
Thanks guys.
Fredster 6.0 said:
Hey everyone,
I just picked up a new Z3 Unlocked with Dual sim mode and was having a very weird issue. I can make calls when the wifi is on, however, I do not receive incoming calls. It will ring twice and go to VM. Has anyone experienced this or know of way to fix it??
I've set the APN setting and everything works fine. I get LTE with AT&T and I have no issues except the issue with incoming calls on wifi.
Thanks guys.
Click to expand...
Click to collapse
I don't think you actually have wifi calling, as far as I know only tmo has a Z3 capable of wifi calling and its enabled by them and not Sony. I'm not sure if AT&T has even rolled out wifi calling on any phones yet, they've only stated their iPhones would get it sometime in 2015. Not sure how to solve your issue, but it can't be wifi calling.
hanano17 said:
I don't think you actually have wifi calling, as far as I know only tmo has a Z3 capable of wifi calling and its enabled by them and not Sony. I'm not sure if AT&T has even rolled out wifi calling on any phones yet, they've only stated their iPhones would get it sometime in 2015. Not sure how to solve your issue, but it can't be wifi calling.
Click to expand...
Click to collapse
Thanks hanano17
Im not sure what it is exactly. It seems as if it wont switch between wifi and the network to receive calls. I cant turn on my wifi at home because ill miss calls.
Anyone have any other suggestions?
Fredster 6.0 said:
Anyone have any other suggestions?
Click to expand...
Click to collapse
The more detail you can provide about what you are attempting to do, what works and what does not, and the settings/state of your phone, the better.
Dumb question first: Are you sure you are on AT&T, not T-Mobile?
Also, is your Z3 T-Mobile branded by any chance? (You might then want to flash debranded Sony firmware... see the Android Development forum).
Do you have cellular coverage in your area? If you turn WiFi off (and be sure Airplane mode is off also!), are you able to send/receive any calls at all? Can you call voicemail? (Note that calling and receiving call is not dependent on data settings, such as APN).
Do you have another SIM nearby that you can try? (e.g. your SO's...)
Are you sure you have not configured your phone for SIP (VoIP)? Go to Settings -> Call Settings -> Internet Call Settings -> Use Internet calling -- make sure that it says Only to SIP address. (Internet calling is great -- I forward calls to my VOIPo number when unavailable/unanswered, where I can also "spoof" my outgoing number to match my cell phone number, receive my voice mails as email attachments, make calls from my computer, etc... but that's probably a couple of steps ahead).
Hlorri said:
The more detail you can provide about what you are attempting to do, what works and what does not, and the settings/state of your phone, the better.
Dumb question first: Are you sure you are on AT&T, not T-Mobile?
Also, is your Z3 T-Mobile branded by any chance? (You might then want to flash debranded Sony firmware... see the Android Development forum).
Do you have cellular coverage in your area? If you turn WiFi off (and be sure Airplane mode is off also!), are you able to send/receive any calls at all? Can you call voicemail? (Note that calling and receiving call is not dependent on data settings, such as APN).
Do you have another SIM nearby that you can try? (e.g. your SO's...)
Are you sure you have not configured your phone for SIP (VoIP)? Go to Settings -> Call Settings -> Internet Call Settings -> Use Internet calling -- make sure that it says Only to SIP address. (Internet calling is great -- I forward calls to my VOIPo number when unavailable/unanswered, where I can also "spoof" my outgoing number to match my cell phone number, receive my voice mails as email attachments, make calls from my computer, etc... but that's probably a couple of steps ahead).
Click to expand...
Click to collapse
whats your VOIP service If you dont mind me asking?
daraj said:
whats your VOIP service If you dont mind me asking?
Click to expand...
Click to collapse
VOIPo.
I also use PhonePower for my "landline". We have a couple of SIP phones at home, and when going on vacations etc. we simply pick up our "home" calls on our cell phones (using the built-in SIP clients in Android and (gasp) Symbian).
PhonePower is better for international calls (VOIPo has a couple of restrictions, and also does not correctly interpret the "+" prefix in telephone numbers, the way I store them in my phonebook), whereas VOIPo is better as a "transparent" replacement for your cell phone number (if your cell phone is out of coverage, or in airplane mode), in that it can "spoof" the outgoing caller ID to match your cell phone number. (You'll have to verify it first of course).
Hello,
I was wondering if anyone is experiencing this weird hang up. When I try to make calls, it automatically ends my call without any rings. I keep trying to call and it keeps ending right after it dials.
I had to restart my phone to finally get it to work. It has happened twice to me now.
Same exact issue here. Rebooting sometimes works, sometimes doesn't. Tried uninstalling Google Voice, same issue. Annoying as heck.
Same issue here, on T-Mobile. I exchanged my original phone because I was having radio issues (phone would not connect to the mobile network), but this problem seems to have carried over. Phone is set to use WiFi calling, I'm wondering if there is a handover issue when I leave my home wireless network.
I'm on T-Mobile as well, in north Dallas area. I do not have mine set to do WiFi calling, as it is guaranteed to drop your call when you leave your house (happens every time to me, so now I don't bother with WiFi calling).
This instant "Call Ended" issue is separate.
Yup, happened to me earlier, i had to turn the phone off for 15 minutes. Im on t-mobile
Solution!
I believe I have figured out how to fix this. Go into Settings, then More..., then make sure Wi-Fi Calling is on, then click on Wi-Fi Calling then make sure you have Cellular preferred selected. After I did this, I was able to make calls with Wi-Fi on or off. Hope this fixes yours too.
Same issue here. Call hangs up right after i hit dial. Tonight even resetting the phone twice didn't solve. Finally after 20 minutes I was able to make a call. So frustrating as I had an important conference call I needed to be on. I ended up texting a few people in the call, and my texts were successfully received, just couldn't call out. So frustrating, but comforting knowing that I am not alone. Think I might return this phone as this is the 5th time this issue has occurred and I've only had the phone for 6 days.
-Hayden
I have same issue. I turned off VoLTE and problem gone. Hope this helps.
Sent from my SGP561 using Tapatalk
qarbonite said:
I believe I have figured out how to fix this. Go into Settings, then More..., then make sure Wi-Fi Calling is on, then click on Wi-Fi Calling then make sure you have Cellular preferred selected. After I did this, I was able to make calls with Wi-Fi on or off. Hope this fixes yours too.
Click to expand...
Click to collapse
Sorry, that is not a fix. I've used that configuration and still ran into the instant call ended problem. Thanks for the suggestion though.
---------- Post added at 07:44 AM ---------- Previous post was at 07:41 AM ----------
ngvuanh said:
I have same issue. I turned off VoLTE and problem gone. Hope this helps.
Sent from my SGP561 using Tapatalk
Click to expand...
Click to collapse
VoLTE (voice over LTE) could actually be the problem - that is a setting that comes pre-enabled and I never disabled it. Makes sense to try disabling it and see if it happens again.
I'll report back in a couple days whether the issue happens again with VoLTE disabled.
Man I really like this phone, but the call ending and camera issue, I had to return it. Damn you sony!
asianizeboy said:
Man I really like this phone, but the call ending and camera issue, I had to return it. Damn you sony!
Click to expand...
Click to collapse
The call ended issue hasn't happened to me since disabling VoLTE. Though I did get a call from my wife when she got off work, which when I swiped to answer, my phone rebooted.. that was fun.
simplyphp said:
The call ended issue hasn't happened to me since disabling VoLTE. Though I did get a call from my wife when she got off work, which when I swiped to answer, my phone rebooted.. that was fun.
Click to expand...
Click to collapse
It only happened to me once. Rebooting had no effect, but after turning off LTE everything worked. Makes sense that it would be a VoLTE issue.
you can try fiddling with the network mode settings in the more wireless/network option. the t-mobile rep. got it working again after switching the network preferences from LTE Preferred to GSM. That got calls working again. I believe I switched it back to LTE afterwards and I'm not experiencing any more problems with that error.
Same here. It was totally random as to when and how long it would automatically end calls.
VoLTE settings made no difference. Eventually the problem would return.
I just replaced it at the TMobile store.
Problem Solved!
So, I was having this same problem and reading this forum, I discover that I just need to change the network mode
Go to settings > More... > Mobile Networks > Network Mode
And it probably its marked LTE (only).. Just change it for LTE(preferred)/WCDMA/GSM
I hope it can help you
I have HTC One M7 with cm12.1 and I'm having this issue too!
Hey does anybody else have problems receiving calls from honor 6x? I can call and and text but can't receive calls. The caller hears the phone ring and then go to Voice mail but my phone doesn't even ring.
Are you using Jio, VoLTE or something like that to make calls?
Javiermd said:
Hey does anybody else have problems receiving calls from honor 6x? I can call and and text but can't receive calls. The caller hears the phone ring and then go to Voice mail but my phone doesn't even ring.
Click to expand...
Click to collapse
sometimes just restarting the phone fixes these kind of unexpected problems
RedSkull23 said:
Are you using Jio, VoLTE or something like that to make calls?
Click to expand...
Click to collapse
No I'm using my local provide here in Belize Belize Telemedia Limited.
SRI HARI RAJAN said:
sometimes just restarting the phone fixes these kind of unexpected problems
Click to expand...
Click to collapse
Yes I already tried restarting as well as blocking all call forwarding and still no luck I'm wondering if it might be a problem with the update I presently have EMUI 5. 0.1
Javiermd said:
No I'm using my local provide here in Belize Belize Telemedia Limited.
Click to expand...
Click to collapse
It has been always like that from beginning, or it started recently?
RedSkull23 said:
It has been always like that from beginning, or it started recently?
Click to expand...
Click to collapse
Recently, it has gotten progressively worst to zero calls now.
Javiermd said:
Recently, it has gotten progressively worst to zero calls now.
Click to expand...
Click to collapse
You did some modifications on your device (like roor, xposed, other mods...)?
RedSkull23 said:
You did some modifications on your device (like roor, xposed, other mods...)?
Click to expand...
Click to collapse
No just got normal updates from the company
Javiermd said:
No just got normal updates from the company
Click to expand...
Click to collapse
Last; updates went always fine? It's the only one issue that you've encountered?
Anyway, did you ever took in consideration the idea of backup all your important data and factory reset it..?
Honor 6X not ringing
Javiermd said:
Hey does anybody else have problems receiving calls from honor 6x? I can call and and text but can't receive calls. The caller hears the phone ring and then go to Voice mail but my phone doesn't even ring.
Click to expand...
Click to collapse
I'm having the same problem - just this past week. I'm missing very important phone calls as well and I can't figure out why. My setting show that the ringtone volume is all the way up. It's not on silent. Have you gotten yours fixed?
I'm having the exact same problem. It's random so you wouldn't know that you're missing a call until much later when you restart the phone. I just missed an interview call yesterday and had to email the interviewer to try again after restarting my phone ... this is disastrous.
I'm also having the same problem how do I get it fixed
Not sure if I have the same problem. I can't receive calls and text after the phone idle for approx 2hrs. Launching dialer doesn't help. I factory reset it twice and no help. I discover placing a call will make it, or reboot. Still looking into it. Testing my SIM on another phone in the mean time.
e20140 said:
Not sure if I have the same problem. I can't receive calls and text after the phone idle for approx 2hrs. Launching dialer doesn't help. I factory reset it twice and no help. I discover placing a call will make it, or reboot. Still looking into it. Testing my SIM on another phone in the mean time.
Click to expand...
Click to collapse
I've exactly the same problem that you discribe, but for me it's after 5 minutes idle... I've tested my SIM in another phone (iphone 5c) and the problem persist so it's mayby a problem with the Mobile network operator or the SIM card.
Also experiencing the same issue as well. Thought it was because I was connected to wi-fi at home and calls go straight to voicemail from what callers are telling me.
same here - no incomming calls seemingly at random
Looks like I'm a bit late to the party but I'm still trying to figure this out too. It seems to happen at my house, not sure if it happens other places or not. I also have noticed when i try to make an outgoing call my 4g disappears. Perhaps its not making or receiving calls for whatever reason through the 4g tower / band? I'm just now testing with 4g off but remaining on my home wifi. Annoying for sure. I've been happy with the 6x and hope its not a device specific problem.
I just found this thread after being fed up with this phone. My guess with why this happen is because the phone sleeps. I noticed that whenever Im not using the phone, like when I sleep or when Im working on the computer, it's when I don't receive calls or get delayed messages. It's not just SMS as well, it's other messaging apps too.. My current fix right now, is to send myself a text message, right after I wake up or after I havent touched the phone in a while, and then the messages starts to roll in. If any one of you guys find a better solution, please do let me know, cause this is very frustrating.
I'm having the same problem as so many others with my Honor 6 randomly not ringing. I've tried restarting, testing SIM card, replacing SIM card, "waking it up" periodically. Nothing works. I have both personal and a Google Voice business lines coming through my phone. I'll hear it ring on my computer, but not my phone for about 50% of the incoming business calls. Personal calls I just miss.
Has anyone had any luck with a solution, other than dumping it and buying a new phone? I keep thinking it must be some setting that's set wrong.
Data, and texting works just fine. I switched to cricket, and up until about 5 pm yesterday calls worked fine, then by 8pm I noticed it wasn't working because I tried to call someone. I didn't do anything modifications during this time. I've since put the sim in s different phone and it still doesn't make calls but data and texting works. I've factory reset and started from scratch, still doesn't work. Changed sim slot, nothing. If anyone has any ides. I've called cricket already and they've escalated the issue but I won't here from them til Monday the earliest. Thank God for those text and call apps. I can make calls with them. I can also make calls with FreedomPop sim. I've attached a log that has me attempting several calls in it. I just don't know what I'm looking at. Any help would be greatly appreciated. And I also checked apn settings several times.
mortrackz said:
Data, and texting works just fine. I switched to cricket, and up until about 5 pm yesterday calls worked fine, then by 8pm I noticed it wasn't working because I tried to call someone. I didn't do anything modifications during this time. I've since put the sim in s different phone and it still doesn't make calls but data and texting works. I've factory reset and started from scratch, still doesn't work. Changed sim slot, nothing. If anyone has any ides. I've called cricket already and they've escalated the issue but I won't here from them til Monday the earliest. Thank God for those text and call apps. I can make calls with them. I can also make calls with FreedomPop sim. I've attached a log that has me attempting several calls in it. I just don't know what I'm looking at. Any help would be greatly appreciated. And I also checked apn settings several times.
Click to expand...
Click to collapse
Soooo the issue is with the SIM and not the phone... This forum cant really help with that issue.
Using the device on T-Mobile. Sometimes I'll just get a voice mail notification - without the phone ever ringing. Tested from a desk phone, and sure enough it goes right to voice mail without ever ringing. If I make a call outbound from the Zenfone 6, it will always work. Then I'm able to receive calls for an unknown amount of time. I can reboot and get calls after the reboot, but they will eventually randomly stop.
SMS also come though delayed by hours. For instance someone sends a SMS my way at 2pm, I'll get it at about 4pm. If I send a SMS out bound, I then instantly get all the inbound ones.
Anyone know if I need to whitelist something in battery optimization? So far the Zenfone isn't really good at being a phone. - great at everything else though.
Check your apn settings I think I had to update the default to whatever BYOD APN settings are for T-mobile see if it helps you
Also had this issue on T-Mobile. If APN settings don't fix it, I'd go to Auto-start Manager in Settings > Battery > PowerMaster and allow your messaging apps to run.
For me, I'd get SMS messages only when my screen was on, and some weren't received from contacts, like it shuts the apps off after not using them.
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
progman32 said:
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
Click to expand...
Click to collapse
Im on vanilla with rooted boot img
APN SETTINGS:
https://support.t-mobile.com/docs/DOC-2090
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
TopHATTwaffle said:
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
Click to expand...
Click to collapse
I've found the same to be true for me. Wi-Fi connection prevents calls from coming in. I can dial out just fine.
This is extremely strange since this phone is not even Wi-Fi calling certified and it's not even a feature. This has been my biggest issue with the phone so far because you never know if you miss a really important call.
enkryptik said:
This has been my biggest issue with the phone so far because you never know if you miss a really important call.
Click to expand...
Click to collapse
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Redhawk2000 said:
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Click to expand...
Click to collapse
Asus denies the phone could be the problem (despite the phone obviously being the only variable). I replied to that thread anyway, with my experience of similar lost calls on a Moto x4 with Wi-Fi calling enabled. Maybe it'll give some engineer at Asus a push in the right direction...
if any of you are rooted there is an alternative for now to enable volte and vowifi: https://forum.xda-developers.com/rog-phone-2/how-to/guide-enabling-volte-vowifi-v2-t4028073
TopHATTwaffle said:
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
Click to expand...
Click to collapse
I'm having the issue with T-Mobile 7T Pro, when I got the permanent unlock approval and switched to Mint Mobile sim is when calls went to voice mail, have you found a solution yet? Phone works fine if I use T-Mobile sim, but Mint Mobile sim in the 7T Pro is when the calls go to voice mail and text don't go out, if I put the Mint mobile sim into a Pixel XL all is fine. When I had to quit Mint Mobile becasue of this and go back to T-Mobile on prepaid again, all worked well.
The zenfone 6 is getting volte with the android 11 update so hopefully that fixes this issue
Sent from my ASUS_I01WDX using Tapatalk