Suddenly can't make or receive calls - OnePlus 7 Pro Questions & Answers

Data, and texting works just fine. I switched to cricket, and up until about 5 pm yesterday calls worked fine, then by 8pm I noticed it wasn't working because I tried to call someone. I didn't do anything modifications during this time. I've since put the sim in s different phone and it still doesn't make calls but data and texting works. I've factory reset and started from scratch, still doesn't work. Changed sim slot, nothing. If anyone has any ides. I've called cricket already and they've escalated the issue but I won't here from them til Monday the earliest. Thank God for those text and call apps. I can make calls with them. I can also make calls with FreedomPop sim. I've attached a log that has me attempting several calls in it. I just don't know what I'm looking at. Any help would be greatly appreciated. And I also checked apn settings several times.

mortrackz said:
Data, and texting works just fine. I switched to cricket, and up until about 5 pm yesterday calls worked fine, then by 8pm I noticed it wasn't working because I tried to call someone. I didn't do anything modifications during this time. I've since put the sim in s different phone and it still doesn't make calls but data and texting works. I've factory reset and started from scratch, still doesn't work. Changed sim slot, nothing. If anyone has any ides. I've called cricket already and they've escalated the issue but I won't here from them til Monday the earliest. Thank God for those text and call apps. I can make calls with them. I can also make calls with FreedomPop sim. I've attached a log that has me attempting several calls in it. I just don't know what I'm looking at. Any help would be greatly appreciated. And I also checked apn settings several times.
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Soooo the issue is with the SIM and not the phone... This forum cant really help with that issue.

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[Q] T-mobile One S won't receive calls

Hey everyone, I just got my One S yesterday and found out last night that the incoming phone calls aren't coming through. I can receive and send text message and make outgoing calls. Any idea if this is a problem with the phone or maybe a t-mobile outage?
OneSnoob said:
Hey everyone, I just got my One S yesterday and found out last night that the incoming phone calls aren't coming through. I can receive and send text message and make outgoing calls. Any idea if this is a problem with the phone or maybe a t-mobile outage?
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Why don't you call the store you got it from or call C.S you just got it so anything wrong with it could be handled with them. Have you tested it yourself calling from another phone?
djdant said:
Why don't you call the store you got it from or call C.S you just got it so anything wrong with it could be handled with them. Have you tested it yourself calling from another phone?
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I just realized that wifi calling works. I also just called t-Mobile and after 30 minutes of diagnostics they told me that there is a network outage for new activations. Since it took them so long to figure out there is a network outage, I think they are full of it.
Are you still having this issue?
My wife just emailed me saying she was trying to call me but the call wasn't going through.
I was immediately getting calls when I changed my SIM yesterday...
fortyoneacres said:
Are you still having this issue?
My wife just emailed me saying she was trying to call me but the call wasn't going through.
I was immediately getting calls when I changed my SIM yesterday...
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When I first turned the phone on and called to activate my new SIM, tmobile made a test phone call to my new phone and everything worked fine. But now that I think about it, I think wi-fi calling was active at the time. I haven't received any calls today so not sure if the issue is still there.
This happened to me when switching telco, I got a SMS from new operator with a date but no time when my number would be ported. On that day I could make calls and send SMS but not get any calls. Turns out my number had been ported to new telco without me realizing this (I was still using my old SIM since it seemed to work to me.) After changing to new SIM everything was fine. All of this was on a desire though so might not apply to you ofc
frdd said:
This happened to me when switching telco, I got a SMS from new operator with a date but no time when my number would be ported. On that day I could make calls and send SMS but not get any calls. Turns out my number had been ported to new telco without me realizing this (I was still using my old SIM since it seemed to work to me.) After changing to new SIM everything was fine. All of this was on a desire though so might not apply to you ofc
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Yep, just got a new SIM card and everything is fine.
OneSnoob said:
Yep, just got a new SIM card and everything is fine.
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Update: The phone worked for 24 hours and now is back to not receiving phone calls. Anyone else experiencing these problems?
OneSnoob said:
Update: The phone worked for 24 hours and now is back to not receiving phone calls. Anyone else experiencing these problems?
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Sounds like you have a bad phone, call CS or take it back and demand a replacement.
Sent from my myTouch_4G_Slide using xda premium
Calls not coming through - possible solution
I had this problem when I first got it.
First under settings->call->Use Internet calling - make sure you select Only for Internet calls.
Now go to wifi and make sure you are connected to a Wi-Fi network - then click the More menu listed under Mobil Network (three dots). If you have wifi calling enabled, go to Wi-Fi Calling Settings->Connection Preferences and select Cellular Preferred - otherwise you won't be able to make calls when not near a Wi-Fi.
Hope this helps - it took me forever to track it down!
no99sqrd said:
I had this problem when I first got it.
First under settings->call->Use Internet calling - make sure you select Only for Internet calls.
Now go to wifi and make sure you are connected to a Wi-Fi network - then click the More menu listed under Mobil Network (three dots). If you have wifi calling enabled, go to Wi-Fi Calling Settings->Connection Preferences and select Cellular Preferred - otherwise you won't be able to make calls when not near a Wi-Fi.
Hope this helps - it took me forever to track it down!
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The problem is i can make calls, just can't receive them. I don't think it's the phone as when people call me it goes to an automated message saying i'm not on the network. Even my voicemail doesn't work.

Not receiving some calls

EDIT: I previously said I had Eclipse installed. I've been rooting phones left and right. The last phone I rooted I installed Eclipse on......sorry for the mix up.
I've had people say they keep getting my voice mail after multiple rings. Then I would call my phone to test it out. I would have full bars 3g/4g and I wouldget voice mail after a few rings. So I restarted my phone and all seem to work fine. Just happened again and I tested it a few times, not being able to ring my phone. So I just turned off WiFi and then I was able to receive calls. Not sure if WiFi really had anything to do with it. I turned Wifi back on and calls still rang in.
Anyone heard of this issue?
I have CWM with Stock bloatfree ROM.
Thanks.
Dominazn said:
I've had people say they keep getting my voice mail after multiple rings. Then I would call my phone to test it out. I would have full bars 3g/4g and I wouldget voice mail after a few rings. So I restarted my phone and all seem to work fine. Just happened again and I tested it a few times, not being able to ring my phone. So I just turned off WiFi and then I was able to receive calls. Not sure if WiFi really had anything to do with it. I turned Wifi back on and calls still rang in.
Anyone heard of this issue?
I have CWM with Eclipse ROM.
Thanks.
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I've had no issues on stock or CyanogenMod 10. I would check in your roms thread.
Dominazn said:
I've had people say they keep getting my voice mail after multiple rings. Then I would call my phone to test it out. I would have full bars 3g/4g and I wouldget voice mail after a few rings. So I restarted my phone and all seem to work fine. Just happened again and I tested it a few times, not being able to ring my phone. So I just turned off WiFi and then I was able to receive calls. Not sure if WiFi really had anything to do with it. I turned Wifi back on and calls still rang in.
Anyone heard of this issue?
I have CWM with Eclipse ROM.
Thanks.
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I would try to gather more information like if toggling wifi is the only way to get it back or if its just reception...I think the app phone info would be helpful here to give you information on when it is and isn't working...Also I would check in with the Eclipse ROM forum and see if anyone else has had these issues.
I actually have a Stock Bloat-Free Rom installed on my GS3. I Just installed Eclipse on my brothers phone and just went brain dead for a minute.

S5 wont Ring on incoming calls?

I can do everything else on it. Text, Place calls, receive text and emails, surf the web. It won't ring calls are going to voicemail. I got a replacement phone from best buy. I have spent 2+ hours with sprint CS resetting and upgrading everything. I'm coming from a S4 that has been wiped.
Has anyone else had this issue? Fix?
Thanks
Phone is completely stock.
Have tried:
Battery Pull
Update Profile, PRL, System update
Did the ##72786# "refresh"
HELP!
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Yeah, i thought maybe I was imagining it but i had like 2 calls go to voicemail from a roadside assistance company i was waiting for call from last night. Thought it was odd but now you say your experiencing it too.
CeloCRF said:
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
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What is the ##72786# refresh? I searched for it but came up empty.
AdRock02gt said:
What is the ##72786# refresh? I searched for it but came up empty.
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It resets the provisioning on the phone and forces it to re-download the activation settings. Aka kinda like a re-provision.
I'm having the same problem, but only when connected to LTE. Have you tried turning off LTE and seeing if you can get calls? Maybe we have the same issue with our phones/area.
same issue
It's been a while so I assume you resolved the issue.
I have the same issue. Switch to CDMA fixes the issue but then I have no LTE. tried the phone reprovision code. It worked but then stopped working after 1 call.
Same stupid issue
I have this issue and would really appreciate it if someone could share the secret to getting incoming calls.
Issue is with the service provider. In my case Sprint. Turning off Wi-Fi calling and Wi-Fi helps but CDMA only mode for places where there's only 1 to 2 bars for LTE Spark is the solution for now. Call up your provider and let them know about your issue.

Many callers say calls going straight to Voicemail!

I have a Verizon S8+ that I use with my T-mobile sim and since day one about 50% of calls go straight to voicemail. I have tried pretty much everything save for a factory restore. APN settings are correct. In fact they are built-in on the phone. Google doesnt bring much help with this issue. The sim is fine as it works properly on all of my other phones. Any ideas?
These phone calls from people you know or are they unsolicited telemarketers? They've been using software to bypass people's ringers and go straight to voicemail. I get a few of those throughout the week and it's annoying.
try to delete those contacts and put in a different name
I disabled "block unknown callers" and have gotten far less complaints. Odd if this is the reason as the callers mentioned above are known and in my contacts. I'll test for a couple of more days and see if its fixed.

Phone no longer able to make or receive calls.

Hi, I did post this in my device specific forum for the LG V35 but I figured I'd ask as it might just be a more generic fix for android.
Wednesday I was making calls no problem, woke up Thursday morning and I couldn't make or receive calls. Data still works and Telus found no issues on their end or with my Sim.
I've reset the network, deleted and re-entered the APN, cleared the cache of the dialer, tried a few other dialers, but nothing has fixed the issue.
Is anyone here able to shed some light on this for a possible fix because apart form this the phone is in perfect condition.
Much thanks.

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