Database Info

Asuirion

Just filed a claim for my lost mt4gs and they're sending me a galaxy s2 due to availability. Just thought I'd let anyone interested know.
via my bleached S2

Interesting.... So u think T-Mobile will do the same? Or could I call Asuirion and say I have insurance and need a replacement? I want that phone.
Just my spare change.

CoNsPiRiSiZe said:
Interesting.... So u think T-Mobile will do the same? Or could I call Asuirion and say I have insurance and need a replacement? I want that phone.
Just my spare change.
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I'm pretty sure that tmobile has them but asurion doesn't. I think 130 dollars for an upgrade to an s2 is well worth the price.
via my bleached S2

asurion is the insurance for tmoble

mattlowry said:
asurion is the insurance for tmoble
Click to expand...
Click to collapse
Yeah, we know that's how I filed a claim for A lost phone and am being sent an alternate replacement (galaxy s2)
via my bleached S2

My bf just made a claim through Asurion, and we assume they are just sending him another doubleshot, because they never specified what phone they are sending him. If it is a SGS2 then he said he will trade with me. I am keeping my fingers crossed.

yellowjacket1981 said:
My bf just made a claim through Asurion, and we assume they are just sending him another doubleshot, because they never specified what phone they are sending him. If it is a SGS2 then he said he will trade with me. I am keeping my fingers crossed.
Click to expand...
Click to collapse
Let us know..

After several absolutely garbage replacement phones, tmobile offered to switch me to another phone... But their offer was a sidekick... So I opted for another doubleshot, this time I got lucky. Its tight, the buttons r great. Everything perfect but already updated... So ill just stay stock I suppose. Yuck. But the upside is I'm now on lifetime warranty, so eventually they'll upgrade it to something else.
Edit: this was through warranty though, not insurance.
Sent from my myTouch_4G_Slide using Tapatalk 2

Yeah I am so ready for a new phone...I had the mt4g and had to send in 3 of them...then the Slide became a model to switch too....I am tired of slide...Tmobile needs to not brand a phone and overlays...espresso sense is lousy and limits the updates...and to this day with swype i do not use the keyboard.

So, Asurion sent my bf another doubleshot. I am bummed. Now he has to deal with the new bootloader, and that makes me sad.

yellowjacket1981 said:
So, Asurion sent my bf another doubleshot. I am bummed. Now he has to deal with the new bootloader, and that makes me sad.
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Click to collapse
Yea I just got a DS back from HTC repair today. Looks like they're loading the new firmware on by default now

The previous phone I got last week was on 1.55 and had old market, but the keyboard was falling off and the g key didn't work on the keyboard. This one feels like a different phone, its perfect, except the earpiece speaker is blown. Just not in the mood to set thru another hour of customer srvc, which is still the best. I love tmobile, but refurbs suck.
Sent from my myTouch_4G_Slide using Tapatalk 2

Etrick said:
The previous phone I got last week was on 1.55 and had old market, but the keyboard was falling off and the g key didn't work on the keyboard. This one feels like a different phone, its perfect, except the earpiece speaker is blown. Just not in the mood to set thru another hour of customer srvc, which is still the best. I love tmobile, but refurbs suck.
Sent from my myTouch_4G_Slide using Tapatalk 2
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Click to collapse
The one that Asurion sent my bf, is perfect, it looks brand new. I am a little jealous, because I have a long scrape on the metal part on the back of the phone that bothers me.

yellowjacket1981 said:
The one that Asurion sent my bf, is perfect, it looks brand new. I am a little jealous, because I have a long scrape on the metal part on the back of the phone that bothers me.
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Click to collapse
Switch the back covers when he's not looking...LoL

manimmal said:
Switch the back covers when he's not looking...LoL
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Click to collapse
I tried, he caught me lol.

I went through 1 Asurion exchange and 3 warranty exchanges. Every time I got the DS back.
TMo has a policy if you have to do 3 exchanges in 90 days they'll offer you a different phone.
They offered me a Sidekick 4g, and absolutely refused to give me any other options.
It appears the chances of trading out the MT4GS at this point are approaching zero. It's all good. CM9 just came out and tv out + six axis is finally possible. Thats all I really ever wanted.

Does any one know the replacement fee for a mt4g thru asuirion?
Sent from my HTC myTouch_4G_Slide using XDA

homeboy773 said:
Does any one know the replacement fee for a mt4g thru asuirion?
Sent from my HTC myTouch_4G_Slide using XDA
Click to expand...
Click to collapse
I think $130

CoNsPiRiSiZe said:
I think $130
Click to expand...
Click to collapse
yup. $130

homeboy773 said:
Does any one know the replacement fee for a mt4g thru asuirion?
Sent from my HTC myTouch_4G_Slide using XDA
Click to expand...
Click to collapse
Confirmed. $130 for a Sidekick 4g and for a MT4GS.
Shoulda told them I lost my MT4GS .
My son is having an awful time with the lack of new ROM releases on his Sidekick

I sent my htc one x to repair

My Htc One X heated and died. I sent it to htc for repairs its been a week and they have started the repairs. The things that p!$$es me off is that they dont have the parts to repair it and that it takes 4to5 bussiness days for parts to come in.
I wasted 600 dollars on a phone it only lasted a 1 month and a half and htc doesnt have parts for a phone they make. I am really mad and desperate.

Kevin36 said:
My Htc One X heated and died. I sent it to htc for repairs its been a week and they have started the repairs. The things that p!$$es me off is that they dont have the parts to repair it and that it takes 4to5 bussiness days for parts to come in.
I wasted 600 dollars on a phone it only lasted a 1 month and a half and htc doesnt have parts for a phone they make. I am really mad and desperate.
Click to expand...
Click to collapse
If you're an att customer never send a phone to the manufacturer. You have a 1 year warranty and att acts as the middle man for the warranty. Call them. They replace phone it takes 2-3 days.

the thing is i wasnt the original purcherser i bought on craiglist i am not using it on att. so that why i had to send it to htc

In that case you have no choice.

I bought mine off ebay, but I took it into a real att store anyway. They did not have the replacement in stock, otherwise I would have gotten 1 that day. They overnighted me 1 and I had it by the next day.
I know this may not help your current situation, but maybe it will help someone else. Always try to local at&t store first. The worst thing they can do is turn you away.
Sent from my HTC One X using xda app-developers app

jmaddr said:
I bought mine off ebay, but I took it into a real att store anyway. They did not have the replacement in stock, otherwise I would have gotten 1 that day. They overnighted me 1 and I had it by the next day.
I know this may not help your current situation, but maybe it will help someone else. Always try to local at&t store first. The worst thing they can do is turn you away.
Sent from my HTC One X using xda app-developers app
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this surprises me. I'll have to give this a try sometime

I think if you aren't an AT&T customer they'll tell you to go die in a fire...

gunnyman said:
I think if you aren't an AT&T customer they'll tell you to go die in a fire...
Click to expand...
Click to collapse
First they'll try to get you be a customer. Only upon refusal do they request you die in a fire.
Sent from my HTC One X using Tapatalk 2

SoberGuy said:
First they'll try to get you be a customer. Only upon refusal do they request you die in a fire.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Lol good point.

hahah I am (dare I say this....ugh!) glad *cough choke* to be an AT&T customer for this reason. I just called in and got a replacement phone even though I didn't buy it from them and when I received the phone, that phone started to reboot randomly so I called them back and sent it back to them. They are sending me another one and should be here by Friday. Hopefully I can get through this bad stock of phones and AT&T will get LTE sometime this year in Columbus Ohio. Dare I dream? hahah

AHHH!! I love This Phone But

I really love this phone but the build quality that HTC use to be SOOO well known for seems to have gone out the window. I bought the AT&T One X when it first came out and had to have it replaced atleast 3 different times before my 30 days were up due to a number of different issues. The last one I got I've had for probably 2 months now and everything had been great up until a couple days ago. About a quarter of the way up the screen from the bottom does not recognize touch. If I use an app or something to draw a line down the screen, when I get to that spot it leaves a blank area and then the line starts again when I get past that area. One whole row on the keyboard I can't use any of the letters and atleast one of those letters is part of my gmail address so I can't enter it. When I'm scrolling in say the settings menu, the screen will be real jittery if my finger goes into the area where it's dead at or it will think I'm pressing instead of scrolling and randomly open up menus or apps. I do have insurance on the phone but I know it's not something they will swap in store since I'm past my 30 days so it will have to probably have to be sent for repair and I can almost guarantee they will update it to the latest release so I won't be able to root or anything else. Just curious if anyone else has had issues with the touch screen going out on there One X?

Sucks sorry to hear about your phone... Just terrible bad luck

I've had mine from day one of release and have had no issues what so ever... I'm sorry your having such bad luck with yours
Sent from my HTC One X using Tapatalk 2

Sorry to hear about that. Mine has been solid so far, no known issues/defects.
Going into my first month as a new Telstra customer.

Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.

Tiffany84 said:
Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.
Click to expand...
Click to collapse
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X

I have had no issues with my One X and I've had it for nearly four months now...

ChongoDroid said:
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X
Click to expand...
Click to collapse
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium

Just trade it, they can't deny you because of a hardware issue because you flashed custom.software
Many people send them in unlocked, ruu it to stock and you're good to go
Sent from my HTC One X using Tapatalk 2

Never ever had any of these issues
Sent from my magical box

You may not believe this but I've had 10 One X's and all have had problems. 5 were exchanged in store during the 30 days and 5 were sent as warranty replacements. The one I have now seems to be the most usable but there are still a bunch of problems (wifi signal fluctuates a ton, loud rattling noise when using vibrate). I've never seen a phone this nice but with so many quality control issues. All of the One X's I've had have gotten really hot with use.
Sent from my One X using xda app-developers app

ive never had any problems with this phone whatsoever, (Knock on wood) other than getting alittle warm playing a game while its charging

I feel your pain, bro. I purchased my Intl One X at full price at the time, which was $669.00 USD. It died two weeks later when the charging/data port stopped working. I sent it into HTC and after many phone calls to Tier 2 escalations and 2 months, they finally told me they could not repair my phone because of an Apple injunction on importing the motherboards to the US. This is how I came to be with the One XL.
The whole experience was IMO completely ridiculous and I've never experienced such horrible customer service from any company ever. They even tried to charge me to diagnose the problem with my phone. I fought them and got them to pay for the fee themselves. If I had paid it, would they have refunded it a month later when they told me that they couldn't fix my phone? Doubt it!
I got to use my original One X for a full two weeks before it died. Spent 2 months badgering HTC America about where my phone is, when is it going to be fixed, whats wrong with it, etc... only to be told "Sorry, you're ****ed!"
This story repeats itself tons of times in the One X forums from many different users. While I think the One XL is sweet (only because of LTE, if I had to use HSPA+ I'd still be really pissed and probably wouldve just sold it) I'll never buy or recommend HTC again.

Yeah I'm on my third now. Speaker keeps dying. Volume is so low that it's impossible to hear anything.

Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement

ECEXCURSION said:
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
And why is that?
Sent from my HTC One X

ChongoDroid said:
And why is that?
Sent from my HTC One X
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Click to collapse
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS

blade30p said:
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS
Click to expand...
Click to collapse
Cool story Hansel, show me one supporting link that suggests unlocked bootloader returns are the reason for high insurance rates. Tell me it's the modding communities fault and not every Tom, ****, and Harry that returned their phone because it was too quiet, too bright or it hurt their feelings.
Any other burning questions Gertrude?
Sent from my HTC One X

lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
3 months ago I would have disagreed w you. But now I totally concur. The QC of HTC is just horrendous.

lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
Apple? Sure. But Samsung? No. I just bought the HTC One X because I replaced my Galaxy S III so many times for various problems that AT&T would not exchange it anymore. Also, my third Nexus 7 is on the way. I think quality control has gone downhill across the board.

[Q] g2x replacement?

Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?

If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium

I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.

beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app

Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app

Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app

batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app

beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app

I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130

Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.

Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.

OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.

thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Click to collapse
Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.

Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.

Sorry to hear this man
-custom sig.

Pain-N-Panic said:
Sorry to hear this man
-custom sig.
Click to expand...
Click to collapse
Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?

Glad you got a new rig man!!

So long, guys

Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.

iElvis said:
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
Click to expand...
Click to collapse
Take it easy, man. Been good.

Enjoy the One.

iElvis said:
After some wrangling with Customer Service, they're upgrading me early to a One.
Click to expand...
Click to collapse
Tried to do that a few weeks ago when One XL #3 took a crap, but the One had just come out and it supposedly wasn't in the CSR's system. I ended up with XL #4, which, so far is working great (and is now rooted and S-off - hurray!).
Good luck with your One!

Thanks for the bootsplash ideas. Might come to the one sections to make some for it after I reign in sense 5.
Sent from my HTC One XL using Xparent Red Tapatalk 2

Helped out a lot of noobs, including me. Shame to see ya go.
HAVE FUN WITH ONLY 2 CAPACITIVE BUTTONS

Take care Bud. You'll be missed by the community!
Sent from my HTC One X using xda app-developers app

iElvis said:
Well, the screen on my One X died yesterday, and I was unable to revive it. After some wrangling with Customer Service, they're upgrading me early to a One. I'll probably drop in here from time to time, but I'm off to the One forums. Happy modding, and hope to see most of you over there eventually.
Click to expand...
Click to collapse
Thanks buddy, for everything. Enjoy life and the one!
Sent from my HTC One XL using xda app-developers app

This happened to me. Have you tried taking it apart and adjusting that cable that is bent at 90°? That worked for me, but the phone caught on for shortly after. enjoy the one. I'd get it if att wasn't conspiring with HTC to keep away the rooters, and I don't want to pay $650 since the nexus 4 is great for under 400
Sent from my Nexus 4

oppy said:
Tried to do that a few weeks ago when One XL #3 took a crap, but the One had just come out and it supposedly wasn't in the CSR's system. I ended up with XL #4, which, so far is working great (and is now rooted and S-off - hurray!).
Good luck with your One!
Click to expand...
Click to collapse
Att didn't trip about you sending back tampered phones ? (relocked bl)
Sent from my HTC One X using xda premium

Nope. I did relock and RUU back to stock each time, but I didn't bother changing the CID back or anything. Heck, the most recent one was S-off.
I haven't had any ROM related issues, though. It was always hardware.
Sent from my NookColor using xda premium

Id get the one also if I didn't have to pay $450 for a "partial upgrade" why pay that much to enter a BS contract when I can hopefully hold out till the nexus 5 rumors start. This will be the longest I've ever used a device as my primary phone lol
Sent from my HTC One XL using Tapatalk 2

The_Zodiac said:
Att didn't trip about you sending back tampered phones ? (relocked bl)
Click to expand...
Click to collapse
I have not read a single instance on here of AT&T denying warranty service, or even giving a poo at all, about unlocked bootloader or custom ROM being on a phone. But lots of reports of folks here successfully sending in "tampered" phones for warranty service on a hardware issue.

mirGantrophy said:
This happened to me. Have you tried taking it apart and adjusting that cable that is bent at 90°? That worked for me, but the phone caught on for shortly after. enjoy the one. I'd get it if att wasn't conspiring with HTC to keep away the rooters, and I don't want to pay $650 since the nexus 4 is great for under 400
Click to expand...
Click to collapse
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:

Just dropped mine and the screen shattered the other day. Have ensquared so paying $75 to have another one sent to me.
Honestly a little bummed I couldn't get a Samsung gs3 (or onex+) shipped out instead, but ay least I'll still have a phone .
Sent from my HTC One X using xda premium

iElvis said:
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
Click to expand...
Click to collapse
I honestly want it, but I don't think my contract is over with the one x until late this year, and I'd rather not pay the cancellation fee :\ or the $650 Google version with aosp or Dev version
Sent from my Nexus 4

mirGantrophy said:
I honestly want it, but I don't think my contract is over with the one x until late this year, and I'd rather not pay the cancellation fee :\ or the $650 Google version with aosp or Dev version
Sent from my Nexus 4
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Click to collapse
Lots of people have gotten early upgrades by complaining loudly enough. I was at least six months early.

iElvis said:
Lots of people have gotten early upgrades by complaining loudly enough. I was at least six months early.
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Click to collapse
Agreed. I lost my phone about 6 months before my upgrade was due, and ATT was more than willing to send me a One X. I paid a whopping 99 cents for it
Sent from my HTC One X using xda premium

Did you guys have AT&Ts extra insurance, or is this the normal 1 year warranty? My battery has been really screwey recently, keeps getting drained really fast when the phone is sleeping. I'm wondering if I should just go make some noise.

iElvis said:
I'm thinking about it, but I'm not going to take it apart until I'm sure I'm sticking with the One and all is well.
FWIW, HTC is not blocking the One, whether or not AT&T ever plans to ask them to. Looks like the rumors were wrong.
The international One roms work great on the AT&T version. I don't think I'm ever going back to an AT&T base.
Also, the frustrating multitasking issues on the One X? Not a sign of them on the One. :victory:
Click to expand...
Click to collapse
There are zero multitasking issue in the new sense 5 port.
Sent from my HTC One XL using Xparent Red Tapatalk 2