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Captivate Best Buy Insurance

So I took my Captivate to Best Buy last night cause it wouldnt turn on anymore and the captivate seems to have reached its end of life with their stock because they said they could not give me another one. Instead I'm getting an Inspire 4G and I dont know how i feel about that haha. well just a post for all you people with the best buy insurance on your phones, just so you know what to expect.

malicenfz said:
So I took my Captivate to Best Buy last night cause it wouldnt turn on anymore and the captivate seems to have reached its end of life with their stock because they said they could not give me another one. Instead I'm getting an Inspire 4G and I dont know how i feel about that haha. well just a post for all you people with the best buy insurance on your phones, just so you know what to expect.
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If you want to stick with the captivate find an AT&T device support center around you. The factory warranty should override any Best Buy warranty. The support center will be able to replace the phone for you no problem. But if you do want the inspire go right ahead.

Do they have infuse? You could say you intentionally bought samsung and want to stick with samsung.

I didn't even think about that I was just like yeah ok.

Problem with the BestBuy warranty is that they are moving a ton of phones to their rapid exchange program. Means no more in store replacements and have to deal with refurbished phones... that sometimes show up in 1-2 weeks.
So far the cappy isnt on the list, so get the upgrade while you can.

Eh, I would have argued the hell out of it, lol

Damn now you guys are making me think of what could have been lol
Sent from my Desire HD using XDA Premium App

I'm sure you could go back and say you're not happy... Customer is always right, lol

Yeah but the Inspire is alright I guess and I already got it rooted and got the otterbox case for it haha if anything ill try to get my wife's captivate to not work and then argue for an infuse on that one.
Sent from my Desire HD using XDA Premium App

xThe Enforcer said:
I'm sure you could go back and say you're not happy... Customer is always right, lol
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Not exactly... If only that was actually true

Eh, you never know. Considering he only got it within a few days, he could go back and say he dislikes it a lot compared to the Cap and it's bs about the replacement. If anything call BB corporate.

TMO just did the unthinkable with my G2X

I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.

Omg Becky! Like totally no way!
Sent from my HTC Sensation 4G using XDA App

jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
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Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!

Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App

crx4xharder said:
Dude... You know this is the sensation forum right?
Sent from my HTC Sensation 4G using XDA App
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Let's ask ourselves why he would post this in the Sensation forum....HMMMM??

SoFaKiNgStOkeD said:
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!
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Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.

crx4xharder said:
Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App
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If you bothered reading any prior posts then you would realize that I already own a Sensation and a G2X so I have experience with both of them as I have been switching back and forth between the two for the past 3 days.

They gave you one million dollars for being such a badass?

brian85 said:
They gave you one million dollars for being such a badass?
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Nope but they did give me a couple hundred dollars.....technically.

brian85 said:
They gave you one million dollars for being such a badass?
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"Badass"....Classic!

They just pushed gingerbread to your g2x?
Sent from my HTC Sensation 4G using XDA App

OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.

I had a completely opposite experience with their customer service today. I talked to 5 different people (around 2 hours total time spent with holding and all) about getting the SENSATION50 discount since I was unable to online and they weren't able to do anything for me at all. I've been a loyal customer for almost 6 years and it really puzzled me how they didn't offer me any sort of discount for all my troubles. I'm glad you got some better reps to help you out, though.

So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App

So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App

dj75728 said:
So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App
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I paid retail price for the G2X and paid through an upgrade on my wife's account for one of the Sensations. On her upgrade, T-Mobile gave me the full discount with 10 months to go which is another plus for there customer service. My account is still out of contract. You made off pretty good too.

azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
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It's not that there not excepting returns for the G2X. It's just that they can't send mine back to LG since it's outside of 30 days.

azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
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I thought it was the G2 that was discontinued?
Sent from my SGH-T959 using XDA Premium App

jrwingate6 said:
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.
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They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.

bluemoon737 said:
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.
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Guess I should have kept reading before posting my guess (accurate none-the-less )

Rep says g2x no longer backordered/new stock?

I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App

g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk

enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
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It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.

Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens

vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
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I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.

RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
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i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App

it still says out of stock on the site if you try to order a new phone.

I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.

But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.

Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.

I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
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X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)

GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
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Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
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Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)

GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
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That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App

GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
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What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?

Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
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Click to collapse
Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)

So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App

ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
Click to expand...
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The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.

tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
Click to expand...
Click to collapse
The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App

Pissed!

Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App

Use your insurance.
Luke

Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App

CALL UP ASURION to see when u will get never heard of back order for phone day out tops then again phone may not be available anymore can u live with cracked screen till then
Sent from my ADR6400L using xda premium

fillyo said:
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
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If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck

The bright side is that the Bears won!

ph00ky said:
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
Click to expand...
Click to collapse
yeah they'll replace it with another. it's a shame you didn't "damage" it until after the launch of the 3 new ones.

I'd fight for a bionic as well.
Sent from my ADR6400L using Tapatalk

Honestly, asurion is gonna charge you 90 bucks to replace it.
And a new digitizer is only 30. I have gotten ripped off by asurion too many times.

I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.

*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
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Ok paying 8 bucks a month is better than paying 600 if you break or lose your phone.
If I helped please use the thank you button and donate a free account to my dropbox http://db.tt/uDc7iw7x

*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
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Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...

g00s3y said:
Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
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Plus deductible. If you drop a phone and truly break it, it's probably because you didnt have a proper case on a $600 item. But most breaks occur to the digitizer....$30 and extremely easy to fix. Your local mom and pop computer shops will throw those things in for you for less than your deductible.
I'm not trying to knock anyone for paying for insurance...but those companies aren't in it to lose money. And everyone forgets about their warranty. We've sent a couple phones back for repairs and get them back within 3 days of HTC receiving them.
But losing a $600 phone...well that would be the only good thing I can see coming out of it. But cmon...if you lose a $600 phone from being careless ya kind of get what you deserve. Laptops cost less than that now. Gotta hold yourself to some kind of responsibility.

Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App

fillyo said:
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
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Exactly!
10char

skinien said:
The bright side is that the Bears won!
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That's all that ever really matters...that, and the Bulls winning.
Sent from my HTC ThunderBolt

Can I take it that you got another T-Bolt back? I am in no hurry to split with it although if it breaks in a years time and I am able to get something better the Insurance will be worth it.
Note: I have never used my insurance since I got it on my OG droid.

fillyo said:
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
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If you weren't a Bears fan, I would be deeply saddened by this, but the Buccaneers fan in me laughs out loud.
j/k...bummer your screen broke. Glad you got your replacement already!

Well now that you got your replacement phone, this would be a good time for you to do one of those screen replacement kits so that you have a backup phone and then you might decide to even drop your insurance on your current phone to save $$$.

You don't get to keep the old phone, you have to send that back. Otherwise, definately would have fixed the screen and kept as back up.

[Q] g2x replacement?

Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?

If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium

I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.

beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
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Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app

Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app

Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app

batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app

beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
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Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app

I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130

Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.

Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.

OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
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maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.

thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.

Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.

Sorry to hear this man
-custom sig.

Pain-N-Panic said:
Sorry to hear this man
-custom sig.
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Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?

Glad you got a new rig man!!