I have to take my Cappy in for some warranty work and I am almost certain that they will just end up replacing the phone for me. However, when I was in the att store the other day I couldnt help but notice the super sleek 4.5 in screen on the infuse. Does anybody know when att will no longer carry the captivate so that when I go into the store they will replace it with the infuse instead?
Thanks
-Bomber224224
Anybody?
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i'm not sure when it's going to be discontinued, but are you sure they'd give you the Infuse 4G as a replacement? usually they give you the same phone if they can or something of lesser value? but i'm not sure, i just remember reading someone taking in their Vibrant and then it was replaced with something called Galaxy S standard or something (prob one of the lower-end Galaxy S phones i'm assuming?)
Unfortunately that's not how the insurance policy works. The insurance company that ATT uses (they all use) will carry the phone at least 6 months after its discontinued. The only way they will replace it with something different is if it its been replaced multiple times for reasons out of your control and if you are a good customer and the stars align. Even then they decide what phone they give you as a replacement, you don't get to pick. Believe me this almost never happens though.
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Holey moley what a day. I took my HTC inspire in to the att corp store nearby becaause it was having some call disconnect issues and some random problems with the digitizer. Long story short I walked out with the Atrix 2 and my upgrade in January still intact. Never owned a Moto phone before so here I am in Noob land again.
Congrats on the new phone and you got one heck of a deal! Who knows what the next best phone is gonna be as fast as they have been rolling out lately and with LTE just getting up and running you got a nice deal being able to keep your upgrade
I had the store manager and the sales guy both arguing with warranty support on the phone. I still had to BUY the atrix 2 for 99 bucks but I keep my upgrade and can send the inspire off to htc for repair. I'll sell it when I get it back.
You should have made them price match Best Buy at 49.99! But im sure you can make it back and then some selling the inspire on ebay. Enjoy your new phone!
When I went in I hadn't intended to buy a phone. I did not do any pricing research
:-(
Even at $100, you got a nice device.
Sent from my MB865 using XDA App
Agreed though it's taking some getting used to. I ran cm7 on the Inspire and sort of miss it.
gunnyman said:
Agreed though it's taking some getting used to. I ran cm7 on the Inspire and sort of miss it.
Click to expand...
Click to collapse
The dev types seem to be making good progress. You'll have it back soon enough.
I managed to get a similar deal but I traded in both of my inspire 4g's for atrix 2's.
No charge, nothing added to my contract and my upgrade is still there in FEB.
I was legitimately having issues with dropped calls on my inspire and the atrix seems to have fixed the issue.
The hell I had to raise was EPIC. I'm going out of town and needed a working phone ASAP. The idiots at the 800 number wouldn't swap my phone for me for another 2 weeks, totally unacceptable. Me, the sales rep I was working with in the store, and teh nanager spent about an HOUR all together on the phone.
I ended up getting very frustrated, saying I was in the ATT corp store and would just cancel my acct. I hung up. 5 minutes later they called back and made me the offer.
My experience was the complete opposite. I had a very nice conversation with manager about dropped calls and my problems with the inspire. He offered to switch me into the ATRIX2
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Hey gunnyman
Looks like we are both on the same phone again. I just came over from the Galaxy S2.... had too many HW problems with it and so I decided to try something different. So for I really do like the feel of the Atrix 2 and the speed is pretty much on par with the Galaxy S2. One thing I am missing is the ROMs...... lol.... but I'm sure the will come in time.
Maybe I need to start developing.... who know...
Hi there,
My roommate owns a Samsung Infuse, and had to send it back after he threw it and it wouldn't turn on. Now he got the replacement infuse last night and he ran it over with his car on our way to the tanners.
My question is, what will AT&T do? Will they replace the second phone since it hasn't even been 24 hours? Or since he damaged it physically, will they not take it back?
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My suggestion is if you are not the same retardness as your friend, get far away from that person.
Just a matter of time he will throw you out and run you over.
votinh said:
My suggestion is if you are not the same retardness as your friend, get far away from that person.
Just a matter of time he will throw you out and run you over.
Click to expand...
Click to collapse
Right , sounds like your friend is as mentally damaged as his phone is physically damaged, I would suggest he just gets one of the old nokia brick phones if he wants to throw and drive over his handsets, haha
Sent from my SCH-I510 using Tapatalk
Well, stock Infuse is infuriating, so I can't really blame him. But it was on the roof of his car when we pulled out, and when we got back we saw it completely shattered. So he didn't run it over on purpose.
He just has some anger issues But he needs his phone, since we go out of town every weekend for work. Currently, he's using an old Palm with a shattered screen. I was hoping somebody with AT&T replacement experience would be able to help us out. We're considering just calling and saying the replacement arrived like that. But we'll see.
Well if you are looking for a replacement I would def say go with the Galaxy Note. It's pretty much an amazing phone/tablet.... thing. I am waiting for it to come to Sprint
DavidSynergy said:
Well if you are looking for a replacement I would def say go with the Galaxy Note. It's pretty much an amazing phone/tablet.... thing. I am waiting for it to come to Sprint
Click to expand...
Click to collapse
I do have the Note. But he needs to get through this phone to get a model swap. Now we just have to get AT&T to either model swap his phone!
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It happened to me once on my captivate, but now I have the skyrocket... I had a white phone, paid $200 to get a new one with insurance after it broke in my otter box defender, and they sen me a black one... I know if I had a software issue that I can get a new phone.... any suggestions on how to get a new phone since I got ripped off? I even lost my insurance because of it.
tabcaps54 said:
It happened to me once on my captivate, but now I have the skyrocket... I had a white phone, paid $200 to get a new one with insurance after it broke in my otter box defender, and they sen me a black one... I know if I had a software issue that I can get a new phone.... any suggestions on how to get a new phone since I got ripped off? I even lost my insurance because of it.
Click to expand...
Click to collapse
All they will do is send another refurbished one. That's all you're ever gonna get is refurbs
Unless your truly in the clear you can make a huge fuss in a corporate store sometimes they give you what you want
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Brick it by installing a i9100 ROM
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I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got the insurance, but I have 8 year old twins so I did not want to take the chance of them messing it up when I was not looking.
I don't usually get the insurance cause the phone already comes with 1 year manufacture warranty so I just gotta make sure I don't drop it. And to your second question, yes its pretty easy going back to stock. Just download Odin and the stock ROM and follow the instructions. It will unroot your phoneand WIPE EVERYTHING. For some reason I lost my imei and I couldn't recover it so Verizon replaced the phone under warranty at no charge.
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I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
We just need to hope best buy stays in business for that long.
Better and funnier than your tapatalk signature
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
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salas2324 said:
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
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Click to expand...
Click to collapse
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
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No insurance. Never have, never will. Incredible money waster.
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husker_fan75 said:
No insurance. Never have, never will. Incredible money waster.
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Click to expand...
Click to collapse
You must be rich
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Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
They lied to you. I worked there for 3 years.
The phone goes out to a 3rd party company in Dallas, and that company ships you a refurbished model back that more than likely won't be 100% functional.
During that time of anywhere from 3 business days to 30, they make you take a "loaner phone" which they charge you for.
Don't believe me? Call 1-800-GEEKSQUAD or go into another BBY or call Customer Service and ask.
Refurb. Only time it is new is if the system (called STAR) states the 3rd party company has no refurbs to give. Which happens almost never.
See my convo w/ Adrynalyne here: http://forum.xda-developers.com/showthread.php?p=34666411#post34666411
Sometimes if you enroll into an autopay option with your bank and pay every month with your card, the bank will allow for some sort of deductible to pay for a new phone if something happens. I know mine does but I haven't looked into the fire print.
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I like the extended warranty since its only like $1 and some change a month. As for the insurance its nice to have, i don't care if the phone is refurbished or not as long as it works. My new phone had a nominal slow speed cpu and my refurb has a fast pvs so yay me!
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npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got it for the very reason I carry it case-less and in my pocket.
Skyllos said:
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
LOL, good luck with that. not to be a ****, but you will never get a new phone from them, unless they have tried EVERYTHING else first, including sending it out for repair 3 TIMES! (about a month per time) Yes, you will be charged for a loner as well, and yes, it will suck the big one. I would NOT recommend the best buy insurance to anyone. I ALWAYS pushed the carrier, even though it is more.
Source:
I worked for these R-Tards in Michigan for 4 years, all in the mobile dept. (can you tell i'm a little bitter?)
I have verizon insurance. It's expensive but I feel better with it. I also have the otterbox Defender case. I am ocd about scratches.
For going back to stock I personally always make sure I know how to put the phone back to the out of box state. It's really easy, just check out the guide in development sticky. Use the G1 Odin link, I think it still works.
Edit: for best buys black tie plan, I broke my Droid x a few years ago, had that plan. Took it in and it took them a month to figure out they couldn't repair it then walked over and got a new one off the shelf. Stupid in my opinion but you do get a new phone.
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The vzw insurance is priceless extends phone warranty until you upgrade to diff phone
Another thing unless u drop phone anything that goes wrong is covered in house
The only draw back it's a ***** getting a different device after multiple remans
You will get your due for an update crap
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Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
I got my phone from Sams club and got their square trade insurance through them. $100 for 2 years and only $50 deductible. But they don't cover water damage
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npro1464 said:
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
Click to expand...
Click to collapse
After extensive b.s. I finally got an s3x2 for $0.00 and had to buy cases protectors cover battery
Best phone owned until I find problems
Right now not looking for problems
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I have insurance and also a spare xperia play as a backup. Let's say I switched to my xperia play and they switch the insurance to it. Since there's probably no chance of them having that phone anymore would they upgrade me to a newer phone if I filed a claim? This could be a workaround to the no more upgrades on unlimited data lines
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