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I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible, if anyone has tried exchanging their phone after the 14 days because this is my second unit and I am still having major battery issues. Ive tried everything from recalibrating the battery, putting the screen on the minimum brightmes+ screen filter, juice defender, going back to completely stock with no apps, etc and my battery life is still pretty terrible. After playing ONE hour of words with friends (bored and i just wanted to test) my phone goes from 100 to 20%. Words with friends isnt even a cpu heavy game and it took that much out of the battery? Its just unacceptable so I want to try out the g2x which from what I have read has amazing battery life for an android device. So if anyone can provide any advice on what can I do to exchange this phone I would greatly appreciate it. The earlier I change this phone the better. Sorry if this question has already been asked. Ive done a search and i didnt find anything. Thanks
Sent from my SGH-T959V using XDA App
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
nextonline said:
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
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This is my second phone, I already used the waranty because my first had the exact same problem so instead of going through the entire process again I just want to avoid the galaxy s 4g all together and get the g2x. Selling the phone isnt really an option either because who would want a galaxy s 4g when there is the g2x, the sensation, and galaxy s 2 right around the corner. I only got this phone because I was doing a switch of responsibility which means my 2 years starting all over again so I decided might as well upgrade. Now im stuck with this thing.
Sent from my SGH-T959V using XDA App
icy56 said:
I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible
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Click to collapse
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
WorldWide60 said:
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
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Click to collapse
Thanks for replying. I think im going to have big issues in returning this phone then. I just realised that this is my 2nd month not 1st owning this phone. Plus our store reps where I live arent too friendly. My mom got a feature phone because she doesnt need a data plan but when she wanted to return it and couldnt within 14 days because of constant snow storms they did not let her even after talking to the manager. They kept saying well thats to bad, you had 14 days. Ill still try it out though, if that doesnt work ill try calling customer service.
Sent from my SGH-T959V using XDA App
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
Chalup said:
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
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This.
If all else fails, sell that Vibrant 4G on Craigslist. I bet you can easily get close to $500 for it. Especially if it's brand new and in perfect condition. If you have everything it came with, reseal it and sell it new in box.
since the g2x is out, the GS will not worth $500 anymore...since the full retail price of the g2x is $500
Sent from HTC HD2 with Android
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
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Click to collapse
Sent from my LG-P999 using XDA App
Damnit, why tell us if your not going to tell us!
I'll start the assumptions!
They sent you a broke G2x with a post-it note saying "ahahah".
They put out a finished version of Stock Gingerbread onto the phone.
They gave you 2 tickets to Disney on Ice in the box.
...I'm hoping it's Disney tickets...
Sent from my LG-P999 using XDA App
they gave you the sensation instead?
mobilehavoc said:
Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
Sent from my LG-P999 using XDA App
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Yup..I don't have any problems with it. Runs great actually. I personally like the phone.
Mikeglongo said:
they gave you the sensation instead?
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Close but not the whole story.
cant do that bro!! lol cmon tell us tmobile wont findout anyways, and why do u have to wait 3 days???
Oh poo, I thought it was some good news about the g2x=/
offering sensation or gingerbread update with g2x? like an option?
Mikeglongo said:
Oh poo, I thought it was some good news about the g2x=/
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aaagh yea me too... sux
You got a 12th replacement G2x and this time, it had no screen bleed?
They're giving you a G2X with AT&T's bands unlocked and transferring your account to them thinking not having to support the G2X anymore works out cheaper in the long run.
Um they sending you another G2X? I called a few days ago and my phone will arrive this coming Tues. Called tech support once and had them walk me though the remove battery then insert back in, press volume down while pressing the power button "factory reset". A few hours later I was still getting a reboot so I called back and they are sending me a new one. WTH they are charging me $20 for a replacement fee? Will dispute that when it appears on my bill.
They are aware of the reboots, power off, and gps issues. At the same time, they know some G2X phones have no problemss at all.
OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.
.....So no Disney tickets?
Sent from my LG-P999 using XDA App
Awesome deal for you, but customer service in my opinion is still so ****ty !
Shoot, I was hoping for something more exciting. T-Mobile customer service is so hit and miss. Some times retentions would tell you to go F- yourself while the brand new level one CSR would make huge concessions without even being pushed. It's terrific it worked out for you. Now put the G2X back together and sell it on eBay.
i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many
Mikeglongo said:
i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many
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A lot of people left even before the Sensation. And since it's no longer being sold by T-Mobile there aren't as many new users. What happens next depends on how well the GB update goes and the marketing support T-Mobile puts behind it (vs. the Sensation) once it's re-introduced. Also the Hercules is supposed to be out in the Fall so there will be another dual-core option with good dev support. It's still not too late for the G2X to recover from its rocky start. People have very little short-term memory.
i just called in and spoke to a rep. After telling her how i have had 8 g2xs and i don't think the G2 is a comparable phone, she told me about other upgrade options. she offered me a sensation for 220. think this is a good offer? my current G2x is a pretty good one, it doesn't reboot often at all and if i run gps test before navigation it works fine. the only issue is it sometimes will turn off while charging overnight, but when i turn it back on it is still fully charged. I know the sensation also has some big issues, so i really don't know what to do.
also anyone want to buy a g2x for 220 lol? (not really serious, but i kinda am).
im starting to think that most android phone have problem gotta be the OS
Yeah man. Its not your phone its the software or your configuration, you should have figured that out after that many returns. what are you running?
You went through 8 replacements? Ever heard the saying "insanity is repeating the same actions over and over and expecting different results?"
Sent from my LG-P999 using XDA App
If you're unhappy and think you'll be happier with a Sensation than it's probably worth the money. Others have posted they got a Sensation for free while some have said T-Mobile refused at any price. So you're somewhere in the middle.
please dont tell me it's what i am running. i have had this phone on stock gingerbread. and done a factory reset. but it still couldnt charge over night.
and my soccer coach has told me insanity is doing the same thing and expecting different results. when i hear that i look to tmobile, shipping out more g2xs that they know are defective and wondering why all these people keep coming back for exchanges time and time again. Every time i call in i ask for a refund or a sensation, i don't want to be caught in this exchange cycle, its all T-mobiles fault!
scam
slowpig38 said:
please dont tell me it's what i am running. i have had this phone on stock gingerbread. and done a factory reset. but it still couldnt charge over night.
and my soccer coach has told me insanity is doing the same thing and expecting different results. when i hear that i look to tmobile, shipping out more g2xs that they know are defective and wondering why all these people keep coming back for exchanges time and time again. Every time i call in i ask for a refund or a sensation, i don't want to be caught in this exchange cycle, its all T-mobiles fault!
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NO do not give them 200 bucks to replace a phone they sold that was defective.
i have seen many say they had results through the BBB. so thats worth a try.
Keep fighting dont give in!
if they think your mad enough they will give you a refund thats how I got mine.
I got G2x for about $550 through tmobile and started seeing problem on the first week so I keep bugging them after a month of disappointment when my return date is overdue and they still gave me my money back. What I do with the money 550 is to get a refurbish one from craiglist for 200 that doesnt have bleeding screen like my first one and I saved 330. so try to return that and buy a new one from people on craiglist that are moving to sensation not knowing that it sucks more.
supersilko said:
if they think your mad enough they will give you a refund thats how I got mine.
I got G2x for about $550 through tmobile and started seeing problem on the first week so I keep bugging them after a month of disappointment when my return date is overdue and they still gave me my money back. What I do with the money 550 is to get a refurbish one from craiglist for 200 that doesnt have bleeding screen like my first one and I saved 330. so try to return that and buy a new one from people on craiglist that are moving to sensation not knowing that it sucks more.
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I have tried everything. I even had my dad who is a very successful business man talk to a Rep about how I deserved a refund and he even got technical and started coting regulations. The dude proceeded to be an asshole and told my dad good luck in small claims court. And then hung up. It mmade me want to throw my g2x into a wall
Sent from my LG-P999 using XDA App
slowpig38 said:
I have tried everything. I even had my dad who is a very successful business man talk to a Rep about how I deserved a refund and he even got technical and started coting regulations. The dude proceeded to be an asshole and told my dad good luck in small claims court. And then hung up. It mmade me want to throw my g2x into a wall
Sent from my LG-P999 using XDA App
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this doesnt surprise me from what i have heard about tmobile lately. but if you havent done the BBB thing yet give it a shot.
What is BBB. Sorry for being a noob?
Sent from my LG-P999 using XDA Premium App
**** deal. Don't go for it. All they are doing is moving your upgrade up.
As for the people saying 8 is crazy I went thru 7 g2 phones. 5 in a row were defects out of the box. Its not likley to happen but it is possible.
G2x with CM7 and faux kernel. NONSENSE!!!!
BBB = Better Business Bureau.
You can call them up and complain about T-Mobile's response to your genuine issue. They will then communicate with T-Mobile on your behalf and try and get a resolution for you.
Ya don't pay the money for the Sensation... i really love my G2x sure there is a little screen bleed but it still is blazing fast,,, just my 2 cents....
No way.there gonna take your upgrade and your cash and you well hate it even more..
I called it the crapsation... Cause it was crap..
Good g2x > sensation
all I ever wanted was a good g2x. But I have yet to be issued one..... and I might wait for the Hercules now.
Sent from my LG-P999 using XDA App
Also how long does the bbb take. I filed one like 5 days ago with no response
Sent from my LG-P999 using XDA App
dilwaala said:
BBB = Better Business Bureau.
You can call them up and complain about T-Mobile's response to your genuine issue. They will then communicate with T-Mobile on your behalf and try and get a resolution for you.
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Click to collapse
Yea, I did the same thing. I got no response as of yet, 4 months and counting.
G2x with CM7 and faux kernel. NONSENSE!!!!
So I decided to try AT&T(Currently with Sprint) just to see how much better the network was due to how horrible Sprints network is. So I went and purchased the AT&T One X. I absolutely loved the phone and the difference in download speeds is just ridiculous. Well I had the phone for about a 1 1/2 days and was having a problem where the phone would just randomly reboot and was getting to be a major pain. So I went to AT&T and asked if I could swap it for a new one. After about 30 minutes of going back and forth and threatening to cancel my contract they agreed to give me a replacement but I would have to pay the $35 re-stocking fee, but they didn't have the color I wanted so they found another store that had one. I went there to pick it up and noticed that the seal on the box had already been cut. I thought, maybe they just cut it open while I was on my way. I also noticed the guy couldn't get the phone to turn on and come to find out it was completely dead, which was weird because the first one I bought had almost a full charge when I got it. So I took the phone and after I got home I was looking around in the settings menu and noticed that the battery had over 2 days of use and I only had the phone for an hour. So I called the store and asked the guy why that was and he told me they were probably doing tests with it in the store. I told him I didn't want a phone they were messing with in the store and that I wanted a brand new one. Well he hung up on me. So I went back to the store I bought the first one from to see if there was anything they could do and they said for 1, I can only swap out the phone once within my 30 day period and 2, since the phone came from the other store they would have to be the ones to replace it and if I wanted to cancel my service I would have to pay another $35 restocking fee. So my question/questions are, (1) Has anyone noticed that there battery had been used for any amount of time when you first got the phone and (2) For anyone that may work or has worked for AT&T in the past, am I entitled to a new phone since clearly my phone had been used and was not new? Sorry for such a long post but I thought I would get the best advice if the whole story was laid out. I know getting a phone that had been played with for a couple hours may not be a big deal to some but to me I paid for a new phone and that's what I want. Thanks in advance for any help or advice you may be able to give.
Get your new phone.. [email protected] ATT
Sent from my ROOTED HTC One X using xda premium
When I got my one X they opened it for the first time right in front of me, it still had the plastic seal on the box.
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
_MetalHead_ said:
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
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Thanks guys for all the feedback. I really appreciate it. Ya, they made me feel like I'm crazy for wanting a new phone. As long as they agree to give me a new phone I plan on keeping it and I definitely plan on building themes for it. If not then they can have it back and I will stick with what I have. I have never been treated so bad. One thing I think they could get a few lessons in from Sprint are Customer Service. By the way, good to see you here as well.
one word paragraphs lol
The_Zodiac said:
one word paragraphs lol
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Sorry
10char
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
battery left in the phone can be different...but they should open the package infront of you...or you can ask for a new phone...unless you were not promised for a new one.
_MetalHead_ said:
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
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Click to collapse
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
Tiffany84 said:
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
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That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
_MetalHead_ said:
That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
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Click to collapse
I agree. It really left a bad taste in my mouth and I was really considering just canceling my service because the customer service I've received from AT&T has been horrible so far. But I absolutely love this phone and it's almost impossible to think about giving it up. Thanks for all the advice.
I'd call at&t customer service and complain about paying a restock fee on that first return. defective devices NEVER should have a restock fee. Since you're new customer, and can cancel service with NO penalty, I'd be shocked if they didn't give you some kind of account credit, probably more than the 35 dollars you were charged. I've found AT&T's phone reps to be very good in the past and as always you catch more flies with honey.
Good luck.
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
droidiac13 said:
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
Sadly it was a corporate store.
Sent from my HTC One X using Xparent ICS Blue Tapatalk 2
You should definitely call AT&T and get the restocking fee back. It's crazy to make you pay extra just to have a working phone.
Don't know if they'll give you a new phone though. Did you do a factory data reset on the one you have to wipe it?
Call customer service and ask for retention department first off when they transfer u tell the rep Ur thinking about canceling and tell them y(Ur story) and see what they say..also u could call att corporate hq I did that once...filled. formal complaint with presidents assistant and Mr. Riko griffin called me back next day and gave me..I said GAVE me TWO vivid at no cost all cuz some dumb a** told me that he COULD give me a discount but wasn't going to and didn't have to tell me y lol so if u tell them Ur story they will fix it
Sent from my HTC One X using xda premium
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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Click to collapse