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T-Mobile Qustion. Please help

I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible, if anyone has tried exchanging their phone after the 14 days because this is my second unit and I am still having major battery issues. Ive tried everything from recalibrating the battery, putting the screen on the minimum brightmes+ screen filter, juice defender, going back to completely stock with no apps, etc and my battery life is still pretty terrible. After playing ONE hour of words with friends (bored and i just wanted to test) my phone goes from 100 to 20%. Words with friends isnt even a cpu heavy game and it took that much out of the battery? Its just unacceptable so I want to try out the g2x which from what I have read has amazing battery life for an android device. So if anyone can provide any advice on what can I do to exchange this phone I would greatly appreciate it. The earlier I change this phone the better. Sorry if this question has already been asked. Ive done a search and i didnt find anything. Thanks
Sent from my SGH-T959V using XDA App

It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.

nextonline said:
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
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This is my second phone, I already used the waranty because my first had the exact same problem so instead of going through the entire process again I just want to avoid the galaxy s 4g all together and get the g2x. Selling the phone isnt really an option either because who would want a galaxy s 4g when there is the g2x, the sensation, and galaxy s 2 right around the corner. I only got this phone because I was doing a switch of responsibility which means my 2 years starting all over again so I decided might as well upgrade. Now im stuck with this thing.
Sent from my SGH-T959V using XDA App

icy56 said:
I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible
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Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.

WorldWide60 said:
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
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Thanks for replying. I think im going to have big issues in returning this phone then. I just realised that this is my 2nd month not 1st owning this phone. Plus our store reps where I live arent too friendly. My mom got a feature phone because she doesnt need a data plan but when she wanted to return it and couldnt within 14 days because of constant snow storms they did not let her even after talking to the manager. They kept saying well thats to bad, you had 14 days. Ill still try it out though, if that doesnt work ill try calling customer service.
Sent from my SGH-T959V using XDA App

I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.

Chalup said:
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
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This.
If all else fails, sell that Vibrant 4G on Craigslist. I bet you can easily get close to $500 for it. Especially if it's brand new and in perfect condition. If you have everything it came with, reseal it and sell it new in box.

since the g2x is out, the GS will not worth $500 anymore...since the full retail price of the g2x is $500
Sent from HTC HD2 with Android

Interesting info on warranty issues

So I just got off the phone with three different tmo reps. I received today my THIRD phone, which had worse screen bleed than the one I have now so I put it right back into the back it came in to return. The first two reps told me they could offer a mytouch 4g, I said no, and that to just return the phone I received today since it was worse than what I already have.
The third rep, tech support, told me those are known issues and are NOT covered under warranty (this is an LG announcement to tmo). Screen bleed and data connection loss were the issues we discussed. They are known by LG and tmo and aren't under warranty so the store should not have warrantied it. She did say to just return the phone I received today. She also said that exchanging the phone over and over will not help anything because it's a software issue and the update would fix all issues, but no idea when that update would be coming.
Another interesting thing, she mentioned a batch of phones went out on exchange to customers WITH the update, but that those are all gone and the rest are the normal 2.2.2. Yeah, so I got off the phone just as confused as before I called.

That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x

Just curious, have you gotten a refund for any of your replacements that you have sent back?
I did the same thing you did. I asked for a replacement and it turned out to be even worse than my original g2x. That was May 4th. I still haven't gotten a refund for the money I had to 'deposit' while I had both phones.
Every time I call they give me the runaround, saying that they just processed it or they just received it, or some other BS.

hypmatize said:
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
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noooooooooooo screen bleed is a software issue and it will be fixed with the OTA

i say we go to tmo and lg corporate offices with pitchforks and torches and demand an update and fixes no more of this crap ok who's with me.

I did not have to deposit anything when I warrantied the phone(s). I just went to a store, told them I have problems, and they warrantied it without question. This, according to tech support, is not supposed to happen because of the service announcement that LG sent to tmo.
Yes, the tech support rep swears the update will fix the screen bleed and data connection issues. I asked about any recall, etc.. and she didn't know what I was talking about. The word "Sensation" never came up in any conversation either, only the MyTouch 4G, I said hell no.

I thought I had a near perfect phone but I just noticed that there is dust under my screen... and I don't want to risk a replacement but DAMN it's annoying me...
Maybe after they get new (fixed hardware) batches with the gb update on them I will ask for a replacement.
Sent from my G2x

How can screen bleed be software related?

If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App

If you want an exchange for the Sensation, go through corporate. I did and got mine shipped today. I should get it by Friday.
Sent from my LG-P999 using XDA App

What exactly did you say to corporate?

I'm getting a little nervous with all this recall talk...I really don't like any other phone tmo offers and my only other option would be to go back to the Iphone which I didn't want to do but oh well.

I'm also interested in knowing what was said for tmo to agree to swap out for the sensation. I've gone through 2 exchanges and I'll be damned if I will go through 2 more.
Sent from my LG-P999 using XDA Premium App

Beggars1923 said:
What exactly did you say to corporate?
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Also would like to know.

After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?

hdxnickka said:
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
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Haha I like ur style
Sent from my LG-P999 using XDA Premium App

Beggars1923 said:
What exactly did you say to corporate?
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I just told the guy that called me that I was very unhappy with the way that Tmo has addressed the situation. I told him that the Mytouch 4g wasn't comparable and that I felt offended by being offered that phone. After that he went on to tell me why customer service didn't exchange for the sensation and what was going on with LG and Tmo regarding this phone. He then asked me if I would like the Sensation. I replied yes that was the only comparable phone. He then told me he'd send it out with no charge and that was it.
Sent from my LG-P999 using XDA App

That is NOT how my experience went. You got lucky.

Obviously it boils down to the rep you end up with...as soon as you hear something you don't like, conveniently get "disconnected" and call back

on my 3rd replacement, got offered for the G2??!!

they wouldn't offer me a better phone, instead, they told me they either going to replace another g2x or a g2 for alternative device.

Wow they wouldn't atleast give you a sensation? How many g2x's have you gone through? I'm starting to think I want a sensation since it already has gingerbread and we wont have to wait til Christmas like I'm starting to hear. But its going to be tough to part with it, I've grown attached lol but can stand reboots and screen looks like hell.
Sent from my LG-P999 using XDA App

I just got a replacement in the mail, and it's not functioning properly, so they're sending out another one.
I asked if after 3 tries I'd get upgraded and the dude said yes I'd likely go to the Sensation. Now, whether this comes true if I get to that point, we'll have to wait and see.

bballcat03 said:
I just got a replacement in the mail, and it's not functioning properly, so they're sending out another one.
I asked if after 3 tries I'd get upgraded and the dude said yes I'd likely go to the Sensation. Now, whether this comes true if I get to that point, we'll have to wait and see.
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did you have to revert it back to stock when you sent it back? what problems were you having with the g2x? Thanks.

you WON'T get a Sensation. The phone is not picked by you or the rep but by the computer, pre-determined by some CFO or head of Loyalty or something. YOu won't get a Sensation unless you are within buyers remorse and return the phone for the price you paid, then spend that on a Sensation. If you used an upgrade to get the G2x, instead of the 30 days, you only had 14 days buyers remorse.

Jay2487 said:
you WON'T get a Sensation. The phone is not picked by you or the rep but by the computer, pre-determined by some CFO or head of Loyalty or something. YOu won't get a Sensation unless you are within buyers remorse and return the phone for the price you paid, then spend that on a Sensation. If you used an upgrade to get the G2x, instead of the 30 days, you only had 14 days buyers remorse.
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Nonsense. More then 2 replacements of the same device is unacceptable, but if you allow them to do nothing, NOTHING will be done! Keep in mind that they will not simply give you what you want, you will have to do some verbal gymnastics. They will tell you ANY and EVERYTHING to get you off the phone: We'll have someone give you a call back, my supervisor is not available, etc. DO NOT accept another G2x and DO NOT accept a downgrade (G2, Mytouch 4g etc). If he or she says there is nothing that can be done, ask to speak to his/her superior. Bottom line, I am a satisfied customer.
Hint: Look at my signature.......

I just posted this in another thread. I guess it applies here too.
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
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Sent from my HTC Sensation 4G using XDA App

T-mobile gave me a new offer

i just called in and spoke to a rep. After telling her how i have had 8 g2xs and i don't think the G2 is a comparable phone, she told me about other upgrade options. she offered me a sensation for 220. think this is a good offer? my current G2x is a pretty good one, it doesn't reboot often at all and if i run gps test before navigation it works fine. the only issue is it sometimes will turn off while charging overnight, but when i turn it back on it is still fully charged. I know the sensation also has some big issues, so i really don't know what to do.
also anyone want to buy a g2x for 220 lol? (not really serious, but i kinda am).

im starting to think that most android phone have problem gotta be the OS

Yeah man. Its not your phone its the software or your configuration, you should have figured that out after that many returns. what are you running?

You went through 8 replacements? Ever heard the saying "insanity is repeating the same actions over and over and expecting different results?"
Sent from my LG-P999 using XDA App

If you're unhappy and think you'll be happier with a Sensation than it's probably worth the money. Others have posted they got a Sensation for free while some have said T-Mobile refused at any price. So you're somewhere in the middle.

please dont tell me it's what i am running. i have had this phone on stock gingerbread. and done a factory reset. but it still couldnt charge over night.
and my soccer coach has told me insanity is doing the same thing and expecting different results. when i hear that i look to tmobile, shipping out more g2xs that they know are defective and wondering why all these people keep coming back for exchanges time and time again. Every time i call in i ask for a refund or a sensation, i don't want to be caught in this exchange cycle, its all T-mobiles fault!

scam
slowpig38 said:
please dont tell me it's what i am running. i have had this phone on stock gingerbread. and done a factory reset. but it still couldnt charge over night.
and my soccer coach has told me insanity is doing the same thing and expecting different results. when i hear that i look to tmobile, shipping out more g2xs that they know are defective and wondering why all these people keep coming back for exchanges time and time again. Every time i call in i ask for a refund or a sensation, i don't want to be caught in this exchange cycle, its all T-mobiles fault!
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NO do not give them 200 bucks to replace a phone they sold that was defective.
i have seen many say they had results through the BBB. so thats worth a try.
Keep fighting dont give in!

if they think your mad enough they will give you a refund thats how I got mine.
I got G2x for about $550 through tmobile and started seeing problem on the first week so I keep bugging them after a month of disappointment when my return date is overdue and they still gave me my money back. What I do with the money 550 is to get a refurbish one from craiglist for 200 that doesnt have bleeding screen like my first one and I saved 330. so try to return that and buy a new one from people on craiglist that are moving to sensation not knowing that it sucks more.

supersilko said:
if they think your mad enough they will give you a refund thats how I got mine.
I got G2x for about $550 through tmobile and started seeing problem on the first week so I keep bugging them after a month of disappointment when my return date is overdue and they still gave me my money back. What I do with the money 550 is to get a refurbish one from craiglist for 200 that doesnt have bleeding screen like my first one and I saved 330. so try to return that and buy a new one from people on craiglist that are moving to sensation not knowing that it sucks more.
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I have tried everything. I even had my dad who is a very successful business man talk to a Rep about how I deserved a refund and he even got technical and started coting regulations. The dude proceeded to be an asshole and told my dad good luck in small claims court. And then hung up. It mmade me want to throw my g2x into a wall
Sent from my LG-P999 using XDA App

slowpig38 said:
I have tried everything. I even had my dad who is a very successful business man talk to a Rep about how I deserved a refund and he even got technical and started coting regulations. The dude proceeded to be an asshole and told my dad good luck in small claims court. And then hung up. It mmade me want to throw my g2x into a wall
Sent from my LG-P999 using XDA App
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this doesnt surprise me from what i have heard about tmobile lately. but if you havent done the BBB thing yet give it a shot.

What is BBB. Sorry for being a noob?
Sent from my LG-P999 using XDA Premium App

**** deal. Don't go for it. All they are doing is moving your upgrade up.
As for the people saying 8 is crazy I went thru 7 g2 phones. 5 in a row were defects out of the box. Its not likley to happen but it is possible.
G2x with CM7 and faux kernel. NONSENSE!!!!

BBB = Better Business Bureau.
You can call them up and complain about T-Mobile's response to your genuine issue. They will then communicate with T-Mobile on your behalf and try and get a resolution for you.

Ya don't pay the money for the Sensation... i really love my G2x sure there is a little screen bleed but it still is blazing fast,,, just my 2 cents....

No way.there gonna take your upgrade and your cash and you well hate it even more..
I called it the crapsation... Cause it was crap..
Good g2x > sensation

all I ever wanted was a good g2x. But I have yet to be issued one..... and I might wait for the Hercules now.
Sent from my LG-P999 using XDA App

Also how long does the bbb take. I filed one like 5 days ago with no response
Sent from my LG-P999 using XDA App

dilwaala said:
BBB = Better Business Bureau.
You can call them up and complain about T-Mobile's response to your genuine issue. They will then communicate with T-Mobile on your behalf and try and get a resolution for you.
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Yea, I did the same thing. I got no response as of yet, 4 months and counting.
G2x with CM7 and faux kernel. NONSENSE!!!!

Need some help

So I decided to try AT&T(Currently with Sprint) just to see how much better the network was due to how horrible Sprints network is. So I went and purchased the AT&T One X. I absolutely loved the phone and the difference in download speeds is just ridiculous. Well I had the phone for about a 1 1/2 days and was having a problem where the phone would just randomly reboot and was getting to be a major pain. So I went to AT&T and asked if I could swap it for a new one. After about 30 minutes of going back and forth and threatening to cancel my contract they agreed to give me a replacement but I would have to pay the $35 re-stocking fee, but they didn't have the color I wanted so they found another store that had one. I went there to pick it up and noticed that the seal on the box had already been cut. I thought, maybe they just cut it open while I was on my way. I also noticed the guy couldn't get the phone to turn on and come to find out it was completely dead, which was weird because the first one I bought had almost a full charge when I got it. So I took the phone and after I got home I was looking around in the settings menu and noticed that the battery had over 2 days of use and I only had the phone for an hour. So I called the store and asked the guy why that was and he told me they were probably doing tests with it in the store. I told him I didn't want a phone they were messing with in the store and that I wanted a brand new one. Well he hung up on me. So I went back to the store I bought the first one from to see if there was anything they could do and they said for 1, I can only swap out the phone once within my 30 day period and 2, since the phone came from the other store they would have to be the ones to replace it and if I wanted to cancel my service I would have to pay another $35 restocking fee. So my question/questions are, (1) Has anyone noticed that there battery had been used for any amount of time when you first got the phone and (2) For anyone that may work or has worked for AT&T in the past, am I entitled to a new phone since clearly my phone had been used and was not new? Sorry for such a long post but I thought I would get the best advice if the whole story was laid out. I know getting a phone that had been played with for a couple hours may not be a big deal to some but to me I paid for a new phone and that's what I want. Thanks in advance for any help or advice you may be able to give.

Get your new phone.. [email protected] ATT
Sent from my ROOTED HTC One X using xda premium

When I got my one X they opened it for the first time right in front of me, it still had the plastic seal on the box.

Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA

_MetalHead_ said:
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
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Thanks guys for all the feedback. I really appreciate it. Ya, they made me feel like I'm crazy for wanting a new phone. As long as they agree to give me a new phone I plan on keeping it and I definitely plan on building themes for it. If not then they can have it back and I will stick with what I have. I have never been treated so bad. One thing I think they could get a few lessons in from Sprint are Customer Service. By the way, good to see you here as well.

one word paragraphs lol

The_Zodiac said:
one word paragraphs lol
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Sorry
10char

Any update? Did you bring it back in?
Sent from my HTC One X using XDA

battery left in the phone can be different...but they should open the package infront of you...or you can ask for a new phone...unless you were not promised for a new one.

_MetalHead_ said:
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
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Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.

Tiffany84 said:
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
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That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents

_MetalHead_ said:
That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
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I agree. It really left a bad taste in my mouth and I was really considering just canceling my service because the customer service I've received from AT&T has been horrible so far. But I absolutely love this phone and it's almost impossible to think about giving it up. Thanks for all the advice.

I'd call at&t customer service and complain about paying a restock fee on that first return. defective devices NEVER should have a restock fee. Since you're new customer, and can cancel service with NO penalty, I'd be shocked if they didn't give you some kind of account credit, probably more than the 35 dollars you were charged. I've found AT&T's phone reps to be very good in the past and as always you catch more flies with honey.
Good luck.

Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2

droidiac13 said:
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
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Sadly it was a corporate store.
Sent from my HTC One X using Xparent ICS Blue Tapatalk 2

You should definitely call AT&T and get the restocking fee back. It's crazy to make you pay extra just to have a working phone.
Don't know if they'll give you a new phone though. Did you do a factory data reset on the one you have to wipe it?

Call customer service and ask for retention department first off when they transfer u tell the rep Ur thinking about canceling and tell them y(Ur story) and see what they say..also u could call att corporate hq I did that once...filled. formal complaint with presidents assistant and Mr. Riko griffin called me back next day and gave me..I said GAVE me TWO vivid at no cost all cuz some dumb a** told me that he COULD give me a discount but wasn't going to and didn't have to tell me y lol so if u tell them Ur story they will fix it
Sent from my HTC One X using xda premium