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T-Mobile Qustion. Please help

I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible, if anyone has tried exchanging their phone after the 14 days because this is my second unit and I am still having major battery issues. Ive tried everything from recalibrating the battery, putting the screen on the minimum brightmes+ screen filter, juice defender, going back to completely stock with no apps, etc and my battery life is still pretty terrible. After playing ONE hour of words with friends (bored and i just wanted to test) my phone goes from 100 to 20%. Words with friends isnt even a cpu heavy game and it took that much out of the battery? Its just unacceptable so I want to try out the g2x which from what I have read has amazing battery life for an android device. So if anyone can provide any advice on what can I do to exchange this phone I would greatly appreciate it. The earlier I change this phone the better. Sorry if this question has already been asked. Ive done a search and i didnt find anything. Thanks
Sent from my SGH-T959V using XDA App

It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.

nextonline said:
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
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This is my second phone, I already used the waranty because my first had the exact same problem so instead of going through the entire process again I just want to avoid the galaxy s 4g all together and get the g2x. Selling the phone isnt really an option either because who would want a galaxy s 4g when there is the g2x, the sensation, and galaxy s 2 right around the corner. I only got this phone because I was doing a switch of responsibility which means my 2 years starting all over again so I decided might as well upgrade. Now im stuck with this thing.
Sent from my SGH-T959V using XDA App

icy56 said:
I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible
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Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.

WorldWide60 said:
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
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Thanks for replying. I think im going to have big issues in returning this phone then. I just realised that this is my 2nd month not 1st owning this phone. Plus our store reps where I live arent too friendly. My mom got a feature phone because she doesnt need a data plan but when she wanted to return it and couldnt within 14 days because of constant snow storms they did not let her even after talking to the manager. They kept saying well thats to bad, you had 14 days. Ill still try it out though, if that doesnt work ill try calling customer service.
Sent from my SGH-T959V using XDA App

I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.

Chalup said:
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
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This.
If all else fails, sell that Vibrant 4G on Craigslist. I bet you can easily get close to $500 for it. Especially if it's brand new and in perfect condition. If you have everything it came with, reseal it and sell it new in box.

since the g2x is out, the GS will not worth $500 anymore...since the full retail price of the g2x is $500
Sent from HTC HD2 with Android

TMO just did the unthinkable with my G2X

I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.

Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
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Sent from my LG-P999 using XDA App

Damnit, why tell us if your not going to tell us!

I'll start the assumptions!
They sent you a broke G2x with a post-it note saying "ahahah".
They put out a finished version of Stock Gingerbread onto the phone.
They gave you 2 tickets to Disney on Ice in the box.
...I'm hoping it's Disney tickets...
Sent from my LG-P999 using XDA App

they gave you the sensation instead?

mobilehavoc said:
Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
Sent from my LG-P999 using XDA App
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Yup..I don't have any problems with it. Runs great actually. I personally like the phone.

Mikeglongo said:
they gave you the sensation instead?
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Close but not the whole story.

cant do that bro!! lol cmon tell us tmobile wont findout anyways, and why do u have to wait 3 days???

Oh poo, I thought it was some good news about the g2x=/

offering sensation or gingerbread update with g2x? like an option?

Mikeglongo said:
Oh poo, I thought it was some good news about the g2x=/
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aaagh yea me too... sux

You got a 12th replacement G2x and this time, it had no screen bleed?

They're giving you a G2X with AT&T's bands unlocked and transferring your account to them thinking not having to support the G2X anymore works out cheaper in the long run.

Um they sending you another G2X? I called a few days ago and my phone will arrive this coming Tues. Called tech support once and had them walk me though the remove battery then insert back in, press volume down while pressing the power button "factory reset". A few hours later I was still getting a reboot so I called back and they are sending me a new one. WTH they are charging me $20 for a replacement fee? Will dispute that when it appears on my bill.
They are aware of the reboots, power off, and gps issues. At the same time, they know some G2X phones have no problemss at all.

OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.

.....So no Disney tickets?
Sent from my LG-P999 using XDA App

Awesome deal for you, but customer service in my opinion is still so ****ty !

Shoot, I was hoping for something more exciting. T-Mobile customer service is so hit and miss. Some times retentions would tell you to go F- yourself while the brand new level one CSR would make huge concessions without even being pushed. It's terrific it worked out for you. Now put the G2X back together and sell it on eBay.

i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many

Mikeglongo said:
i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many
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A lot of people left even before the Sensation. And since it's no longer being sold by T-Mobile there aren't as many new users. What happens next depends on how well the GB update goes and the marketing support T-Mobile puts behind it (vs. the Sensation) once it's re-introduced. Also the Hercules is supposed to be out in the Fall so there will be another dual-core option with good dev support. It's still not too late for the G2X to recover from its rocky start. People have very little short-term memory.

Interesting info on warranty issues

So I just got off the phone with three different tmo reps. I received today my THIRD phone, which had worse screen bleed than the one I have now so I put it right back into the back it came in to return. The first two reps told me they could offer a mytouch 4g, I said no, and that to just return the phone I received today since it was worse than what I already have.
The third rep, tech support, told me those are known issues and are NOT covered under warranty (this is an LG announcement to tmo). Screen bleed and data connection loss were the issues we discussed. They are known by LG and tmo and aren't under warranty so the store should not have warrantied it. She did say to just return the phone I received today. She also said that exchanging the phone over and over will not help anything because it's a software issue and the update would fix all issues, but no idea when that update would be coming.
Another interesting thing, she mentioned a batch of phones went out on exchange to customers WITH the update, but that those are all gone and the rest are the normal 2.2.2. Yeah, so I got off the phone just as confused as before I called.

That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x

Just curious, have you gotten a refund for any of your replacements that you have sent back?
I did the same thing you did. I asked for a replacement and it turned out to be even worse than my original g2x. That was May 4th. I still haven't gotten a refund for the money I had to 'deposit' while I had both phones.
Every time I call they give me the runaround, saying that they just processed it or they just received it, or some other BS.

hypmatize said:
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
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noooooooooooo screen bleed is a software issue and it will be fixed with the OTA

i say we go to tmo and lg corporate offices with pitchforks and torches and demand an update and fixes no more of this crap ok who's with me.

I did not have to deposit anything when I warrantied the phone(s). I just went to a store, told them I have problems, and they warrantied it without question. This, according to tech support, is not supposed to happen because of the service announcement that LG sent to tmo.
Yes, the tech support rep swears the update will fix the screen bleed and data connection issues. I asked about any recall, etc.. and she didn't know what I was talking about. The word "Sensation" never came up in any conversation either, only the MyTouch 4G, I said hell no.

I thought I had a near perfect phone but I just noticed that there is dust under my screen... and I don't want to risk a replacement but DAMN it's annoying me...
Maybe after they get new (fixed hardware) batches with the gb update on them I will ask for a replacement.
Sent from my G2x

How can screen bleed be software related?

If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App

If you want an exchange for the Sensation, go through corporate. I did and got mine shipped today. I should get it by Friday.
Sent from my LG-P999 using XDA App

What exactly did you say to corporate?

I'm getting a little nervous with all this recall talk...I really don't like any other phone tmo offers and my only other option would be to go back to the Iphone which I didn't want to do but oh well.

I'm also interested in knowing what was said for tmo to agree to swap out for the sensation. I've gone through 2 exchanges and I'll be damned if I will go through 2 more.
Sent from my LG-P999 using XDA Premium App

Beggars1923 said:
What exactly did you say to corporate?
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Also would like to know.

After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?

hdxnickka said:
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
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Haha I like ur style
Sent from my LG-P999 using XDA Premium App

Beggars1923 said:
What exactly did you say to corporate?
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I just told the guy that called me that I was very unhappy with the way that Tmo has addressed the situation. I told him that the Mytouch 4g wasn't comparable and that I felt offended by being offered that phone. After that he went on to tell me why customer service didn't exchange for the sensation and what was going on with LG and Tmo regarding this phone. He then asked me if I would like the Sensation. I replied yes that was the only comparable phone. He then told me he'd send it out with no charge and that was it.
Sent from my LG-P999 using XDA App

That is NOT how my experience went. You got lucky.

Obviously it boils down to the rep you end up with...as soon as you hear something you don't like, conveniently get "disconnected" and call back

Really T-Mobile ? really

so i called tmobile today since my g2x randomly turns off in the middle of the night and my alarm doesn't go off then and they said since it's a known issue they can't swap it out until LG comes out with an update . . and i've been with them since 2001 and they still said they can't do anything about it . . what kind of sh** is that I am so frustrated with them right now i'm not even in a contract and they don't even care if i stay with them .. pretty much i'm just wondering what i have to say to be able to get them to swap my phone with just another one cause i'm sure not all of you are having this problem with your g2x's . .I'm running the CM7 r2 and i'm sure it's not because of that it just over heats and turns off and it's really pissing me off

LG just put out an update for our phones within the last couple of days. It will update your phone to 2.3.4, using the LG support tool on your PC. Try that and see if it resolves any of your problems. You'll have to revert your phone back to stock 2.3.3 first. I followed this method to do this: http://forum.xda-developers.com/showthread.php?t=1048274
Good luck.

Do you have your phone plugged in overnight? I had the same problem once and having it plugged in seemed to solve it for me. I'm not quite sure if that will help you or not. Call T-Mobile and tell them that you want to cancel your service. They'll put you through to retentions and explain the situation to them. Let them know that if they don't replace the phone you are canceling your service. That should do it. Keep us update!

just got off the phone with them . . they agreed to send me a new one finally and agreed to sell me 4 HTC one S's for around a 100 a piece next week when they come out .. guess il just put this on ebay when the new ones come in and wait for the S's =/ depressing i really love this phone i don't know how i'm going to get rid of it. . i think il just keep it anyways
but yea i told them im going to cancel and that's when they helped me out the first few reps told me to call LG like i'm paying them every month or something
and ALA yea it happens when it's plugged in over night just wake up and its super hot and off

Used to happen to me, the getting hot and phone freezing like that is battery related.
Its not perfect, never is, but at least T-mobile replaced your devices, lucky

I'm glad that you were able to get a replacement. I hope you decide to keep it but the One S looks really nice

Yea T-mobile's always been pretty good to me . . but yea i'm gonna keep it on the side and keep switching back and forth, I was never a big fan of Sense so pure android will be good to keep around and the 200 bucks id get for the g2x isn't even worth selling it personally

Set the screen to stay awake while charging.
Sent from my LG-P999 using xda premium

icecicle04 said:
just got off the phone with them . . they agreed to send me a new one finally and agreed to sell me 4 HTC one S's for around a 100 a piece next week when they come out .. guess il just put this on ebay when the new ones come in and wait for the S's =/ depressing i really love this phone i don't know how i'm going to get rid of it. . i think il just keep it anyways
but yea i told them im going to cancel and that's when they helped me out the first few reps told me to call LG like i'm paying them every month or something
and ALA yea it happens when it's plugged in over night just wake up and its super hot and off
Click to expand...
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A new batterycould have fixed your problem.
So they will really sell you 4(four) htc 1s for 100 dollars a piece? How?
Sent from my LG-P999 using xda premium

e4e5nf3nc6 said:
Set the screen to stay awake while charging.
Sent from my LG-P999 using xda premium
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+1 ... ya that should stop your over heating problem!

icecicle04 said:
just got off the phone with them . . they agreed to send me a new one finally and agreed to sell me 4 HTC one S's for around a 100 a piece next week when they come out .. guess il just put this on ebay when the new ones come in and wait for the S's =/ depressing i really love this phone i don't know how i'm going to get rid of it. . i think il just keep it anyways
but yea i told them im going to cancel and that's when they helped me out the first few reps told me to call LG like i'm paying them every month or something
and ALA yea it happens when it's plugged in over night just wake up and its super hot and off
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How the hell did you manage that? I need you to call T-Mobile for me! Lmfao, so serious too.
Sent from my LG-P999 using xda premium

icecicle04 said:
so i called tmobile today since my g2x randomly turns off in the middle of the night and my alarm doesn't go off then and they said since it's a known issue they can't swap it out until LG comes out with an update . . and i've been with them since 2001 and they still said they can't do anything about it . . what kind of sh** is that I am so frustrated with them right now i'm not even in a contract and they don't even care if i stay with them .. pretty much i'm just wondering what i have to say to be able to get them to swap my phone with just another one cause i'm sure not all of you are having this problem with your g2x's . .I'm running the CM7 r2 and i'm sure it's not because of that it just over heats and turns off and it's really pissing me off
Click to expand...
Click to collapse
LG came out with an update two days ago.
People are saying it's buttf*ck stable (good thing). You could use that or flash any custom ROM here, any of which will fix the problem you are having. Also, set to stay awake while charging.
Sent from Narnia

after talkin to three reps i told the last one i just want to cancel my **** . . so they transfered me to whoever does that and the girl asked me why i wanna do that and i'm not in a contract and have been with them since 2005 and i said i'm not trying to pay 230 for the s2's since that's the only phone i would even consider switching to at this point and she was like give me a minute came back and asked how many i would like and we have 4 lines so i said all four so she said she could work it out to be 479 for four of the SGS2's and then i was like what about that new phone that's coming out so she was like let me see if we have any info on that, she came back and said she knows it's coming out but doesn't have any price info but if i sign a new contract right now (yesterday when i called them) she can guarantee me them for the same price as the SGS2's she was giving me which is around a hundred for each one so i agreed signed up a new contract and she's calling me back next week.

before we got to the S2 convo i told her everything i told the first reps about my phone randomly shutting off while it charges and i can't keep living this way since i bought it for 500 bucks last year and it's bs how they want me to call LG and talk to them and on their screen it said LG's working on an update since 2011 so i guess she sympathized for me or something and wanted the contract renewal money ... she even sent me a new G2X which the other reps wouldn't do even though i'm sure a new battery would've maybe helped none of them wanted to just send a battery idk y but yea

Need some help

So I decided to try AT&T(Currently with Sprint) just to see how much better the network was due to how horrible Sprints network is. So I went and purchased the AT&T One X. I absolutely loved the phone and the difference in download speeds is just ridiculous. Well I had the phone for about a 1 1/2 days and was having a problem where the phone would just randomly reboot and was getting to be a major pain. So I went to AT&T and asked if I could swap it for a new one. After about 30 minutes of going back and forth and threatening to cancel my contract they agreed to give me a replacement but I would have to pay the $35 re-stocking fee, but they didn't have the color I wanted so they found another store that had one. I went there to pick it up and noticed that the seal on the box had already been cut. I thought, maybe they just cut it open while I was on my way. I also noticed the guy couldn't get the phone to turn on and come to find out it was completely dead, which was weird because the first one I bought had almost a full charge when I got it. So I took the phone and after I got home I was looking around in the settings menu and noticed that the battery had over 2 days of use and I only had the phone for an hour. So I called the store and asked the guy why that was and he told me they were probably doing tests with it in the store. I told him I didn't want a phone they were messing with in the store and that I wanted a brand new one. Well he hung up on me. So I went back to the store I bought the first one from to see if there was anything they could do and they said for 1, I can only swap out the phone once within my 30 day period and 2, since the phone came from the other store they would have to be the ones to replace it and if I wanted to cancel my service I would have to pay another $35 restocking fee. So my question/questions are, (1) Has anyone noticed that there battery had been used for any amount of time when you first got the phone and (2) For anyone that may work or has worked for AT&T in the past, am I entitled to a new phone since clearly my phone had been used and was not new? Sorry for such a long post but I thought I would get the best advice if the whole story was laid out. I know getting a phone that had been played with for a couple hours may not be a big deal to some but to me I paid for a new phone and that's what I want. Thanks in advance for any help or advice you may be able to give.

Get your new phone.. [email protected] ATT
Sent from my ROOTED HTC One X using xda premium

When I got my one X they opened it for the first time right in front of me, it still had the plastic seal on the box.

Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA

_MetalHead_ said:
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
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Thanks guys for all the feedback. I really appreciate it. Ya, they made me feel like I'm crazy for wanting a new phone. As long as they agree to give me a new phone I plan on keeping it and I definitely plan on building themes for it. If not then they can have it back and I will stick with what I have. I have never been treated so bad. One thing I think they could get a few lessons in from Sprint are Customer Service. By the way, good to see you here as well.

one word paragraphs lol

The_Zodiac said:
one word paragraphs lol
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Sorry
10char

Any update? Did you bring it back in?
Sent from my HTC One X using XDA

battery left in the phone can be different...but they should open the package infront of you...or you can ask for a new phone...unless you were not promised for a new one.

_MetalHead_ said:
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
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Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.

Tiffany84 said:
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
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That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents

_MetalHead_ said:
That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
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Click to collapse
I agree. It really left a bad taste in my mouth and I was really considering just canceling my service because the customer service I've received from AT&T has been horrible so far. But I absolutely love this phone and it's almost impossible to think about giving it up. Thanks for all the advice.

I'd call at&t customer service and complain about paying a restock fee on that first return. defective devices NEVER should have a restock fee. Since you're new customer, and can cancel service with NO penalty, I'd be shocked if they didn't give you some kind of account credit, probably more than the 35 dollars you were charged. I've found AT&T's phone reps to be very good in the past and as always you catch more flies with honey.
Good luck.

Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2

droidiac13 said:
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sadly it was a corporate store.
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You should definitely call AT&T and get the restocking fee back. It's crazy to make you pay extra just to have a working phone.
Don't know if they'll give you a new phone though. Did you do a factory data reset on the one you have to wipe it?

Call customer service and ask for retention department first off when they transfer u tell the rep Ur thinking about canceling and tell them y(Ur story) and see what they say..also u could call att corporate hq I did that once...filled. formal complaint with presidents assistant and Mr. Riko griffin called me back next day and gave me..I said GAVE me TWO vivid at no cost all cuz some dumb a** told me that he COULD give me a discount but wasn't going to and didn't have to tell me y lol so if u tell them Ur story they will fix it
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