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T-Mobile Qustion. Please help

I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible, if anyone has tried exchanging their phone after the 14 days because this is my second unit and I am still having major battery issues. Ive tried everything from recalibrating the battery, putting the screen on the minimum brightmes+ screen filter, juice defender, going back to completely stock with no apps, etc and my battery life is still pretty terrible. After playing ONE hour of words with friends (bored and i just wanted to test) my phone goes from 100 to 20%. Words with friends isnt even a cpu heavy game and it took that much out of the battery? Its just unacceptable so I want to try out the g2x which from what I have read has amazing battery life for an android device. So if anyone can provide any advice on what can I do to exchange this phone I would greatly appreciate it. The earlier I change this phone the better. Sorry if this question has already been asked. Ive done a search and i didnt find anything. Thanks
Sent from my SGH-T959V using XDA App

It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.

nextonline said:
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
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This is my second phone, I already used the waranty because my first had the exact same problem so instead of going through the entire process again I just want to avoid the galaxy s 4g all together and get the g2x. Selling the phone isnt really an option either because who would want a galaxy s 4g when there is the g2x, the sensation, and galaxy s 2 right around the corner. I only got this phone because I was doing a switch of responsibility which means my 2 years starting all over again so I decided might as well upgrade. Now im stuck with this thing.
Sent from my SGH-T959V using XDA App

icy56 said:
I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible
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Click to collapse
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.

WorldWide60 said:
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
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Thanks for replying. I think im going to have big issues in returning this phone then. I just realised that this is my 2nd month not 1st owning this phone. Plus our store reps where I live arent too friendly. My mom got a feature phone because she doesnt need a data plan but when she wanted to return it and couldnt within 14 days because of constant snow storms they did not let her even after talking to the manager. They kept saying well thats to bad, you had 14 days. Ill still try it out though, if that doesnt work ill try calling customer service.
Sent from my SGH-T959V using XDA App

I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.

Chalup said:
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
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This.
If all else fails, sell that Vibrant 4G on Craigslist. I bet you can easily get close to $500 for it. Especially if it's brand new and in perfect condition. If you have everything it came with, reseal it and sell it new in box.

since the g2x is out, the GS will not worth $500 anymore...since the full retail price of the g2x is $500
Sent from HTC HD2 with Android

TMO just did the unthinkable with my G2X

I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.

Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
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Sent from my LG-P999 using XDA App

Damnit, why tell us if your not going to tell us!

I'll start the assumptions!
They sent you a broke G2x with a post-it note saying "ahahah".
They put out a finished version of Stock Gingerbread onto the phone.
They gave you 2 tickets to Disney on Ice in the box.
...I'm hoping it's Disney tickets...
Sent from my LG-P999 using XDA App

they gave you the sensation instead?

mobilehavoc said:
Aren't you one of those people who posts in every thread how you have no issues with your G2X? Also T-Mobile doesn't your username on a forum. Just saying you can post whatever you want
Sent from my LG-P999 using XDA App
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Yup..I don't have any problems with it. Runs great actually. I personally like the phone.

Mikeglongo said:
they gave you the sensation instead?
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Close but not the whole story.

cant do that bro!! lol cmon tell us tmobile wont findout anyways, and why do u have to wait 3 days???

Oh poo, I thought it was some good news about the g2x=/

offering sensation or gingerbread update with g2x? like an option?

Mikeglongo said:
Oh poo, I thought it was some good news about the g2x=/
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aaagh yea me too... sux

You got a 12th replacement G2x and this time, it had no screen bleed?

They're giving you a G2X with AT&T's bands unlocked and transferring your account to them thinking not having to support the G2X anymore works out cheaper in the long run.

Um they sending you another G2X? I called a few days ago and my phone will arrive this coming Tues. Called tech support once and had them walk me though the remove battery then insert back in, press volume down while pressing the power button "factory reset". A few hours later I was still getting a reboot so I called back and they are sending me a new one. WTH they are charging me $20 for a replacement fee? Will dispute that when it appears on my bill.
They are aware of the reboots, power off, and gps issues. At the same time, they know some G2X phones have no problemss at all.

OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.

.....So no Disney tickets?
Sent from my LG-P999 using XDA App

Awesome deal for you, but customer service in my opinion is still so ****ty !

Shoot, I was hoping for something more exciting. T-Mobile customer service is so hit and miss. Some times retentions would tell you to go F- yourself while the brand new level one CSR would make huge concessions without even being pushed. It's terrific it worked out for you. Now put the G2X back together and sell it on eBay.

i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many

Mikeglongo said:
i'm pretty upset nothing's going on with the g2x and everyone's moving to the sensation, thought this phone would be used by so many
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A lot of people left even before the Sensation. And since it's no longer being sold by T-Mobile there aren't as many new users. What happens next depends on how well the GB update goes and the marketing support T-Mobile puts behind it (vs. the Sensation) once it's re-introduced. Also the Hercules is supposed to be out in the Fall so there will be another dual-core option with good dev support. It's still not too late for the G2X to recover from its rocky start. People have very little short-term memory.

T-mobile gave me a new offer

i just called in and spoke to a rep. After telling her how i have had 8 g2xs and i don't think the G2 is a comparable phone, she told me about other upgrade options. she offered me a sensation for 220. think this is a good offer? my current G2x is a pretty good one, it doesn't reboot often at all and if i run gps test before navigation it works fine. the only issue is it sometimes will turn off while charging overnight, but when i turn it back on it is still fully charged. I know the sensation also has some big issues, so i really don't know what to do.
also anyone want to buy a g2x for 220 lol? (not really serious, but i kinda am).

im starting to think that most android phone have problem gotta be the OS

Yeah man. Its not your phone its the software or your configuration, you should have figured that out after that many returns. what are you running?

You went through 8 replacements? Ever heard the saying "insanity is repeating the same actions over and over and expecting different results?"
Sent from my LG-P999 using XDA App

If you're unhappy and think you'll be happier with a Sensation than it's probably worth the money. Others have posted they got a Sensation for free while some have said T-Mobile refused at any price. So you're somewhere in the middle.

please dont tell me it's what i am running. i have had this phone on stock gingerbread. and done a factory reset. but it still couldnt charge over night.
and my soccer coach has told me insanity is doing the same thing and expecting different results. when i hear that i look to tmobile, shipping out more g2xs that they know are defective and wondering why all these people keep coming back for exchanges time and time again. Every time i call in i ask for a refund or a sensation, i don't want to be caught in this exchange cycle, its all T-mobiles fault!

scam
slowpig38 said:
please dont tell me it's what i am running. i have had this phone on stock gingerbread. and done a factory reset. but it still couldnt charge over night.
and my soccer coach has told me insanity is doing the same thing and expecting different results. when i hear that i look to tmobile, shipping out more g2xs that they know are defective and wondering why all these people keep coming back for exchanges time and time again. Every time i call in i ask for a refund or a sensation, i don't want to be caught in this exchange cycle, its all T-mobiles fault!
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NO do not give them 200 bucks to replace a phone they sold that was defective.
i have seen many say they had results through the BBB. so thats worth a try.
Keep fighting dont give in!

if they think your mad enough they will give you a refund thats how I got mine.
I got G2x for about $550 through tmobile and started seeing problem on the first week so I keep bugging them after a month of disappointment when my return date is overdue and they still gave me my money back. What I do with the money 550 is to get a refurbish one from craiglist for 200 that doesnt have bleeding screen like my first one and I saved 330. so try to return that and buy a new one from people on craiglist that are moving to sensation not knowing that it sucks more.

supersilko said:
if they think your mad enough they will give you a refund thats how I got mine.
I got G2x for about $550 through tmobile and started seeing problem on the first week so I keep bugging them after a month of disappointment when my return date is overdue and they still gave me my money back. What I do with the money 550 is to get a refurbish one from craiglist for 200 that doesnt have bleeding screen like my first one and I saved 330. so try to return that and buy a new one from people on craiglist that are moving to sensation not knowing that it sucks more.
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I have tried everything. I even had my dad who is a very successful business man talk to a Rep about how I deserved a refund and he even got technical and started coting regulations. The dude proceeded to be an asshole and told my dad good luck in small claims court. And then hung up. It mmade me want to throw my g2x into a wall
Sent from my LG-P999 using XDA App

slowpig38 said:
I have tried everything. I even had my dad who is a very successful business man talk to a Rep about how I deserved a refund and he even got technical and started coting regulations. The dude proceeded to be an asshole and told my dad good luck in small claims court. And then hung up. It mmade me want to throw my g2x into a wall
Sent from my LG-P999 using XDA App
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this doesnt surprise me from what i have heard about tmobile lately. but if you havent done the BBB thing yet give it a shot.

What is BBB. Sorry for being a noob?
Sent from my LG-P999 using XDA Premium App

**** deal. Don't go for it. All they are doing is moving your upgrade up.
As for the people saying 8 is crazy I went thru 7 g2 phones. 5 in a row were defects out of the box. Its not likley to happen but it is possible.
G2x with CM7 and faux kernel. NONSENSE!!!!

BBB = Better Business Bureau.
You can call them up and complain about T-Mobile's response to your genuine issue. They will then communicate with T-Mobile on your behalf and try and get a resolution for you.

Ya don't pay the money for the Sensation... i really love my G2x sure there is a little screen bleed but it still is blazing fast,,, just my 2 cents....

No way.there gonna take your upgrade and your cash and you well hate it even more..
I called it the crapsation... Cause it was crap..
Good g2x > sensation

all I ever wanted was a good g2x. But I have yet to be issued one..... and I might wait for the Hercules now.
Sent from my LG-P999 using XDA App

Also how long does the bbb take. I filed one like 5 days ago with no response
Sent from my LG-P999 using XDA App

dilwaala said:
BBB = Better Business Bureau.
You can call them up and complain about T-Mobile's response to your genuine issue. They will then communicate with T-Mobile on your behalf and try and get a resolution for you.
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Click to collapse
Yea, I did the same thing. I got no response as of yet, 4 months and counting.
G2x with CM7 and faux kernel. NONSENSE!!!!

Need some help

So I decided to try AT&T(Currently with Sprint) just to see how much better the network was due to how horrible Sprints network is. So I went and purchased the AT&T One X. I absolutely loved the phone and the difference in download speeds is just ridiculous. Well I had the phone for about a 1 1/2 days and was having a problem where the phone would just randomly reboot and was getting to be a major pain. So I went to AT&T and asked if I could swap it for a new one. After about 30 minutes of going back and forth and threatening to cancel my contract they agreed to give me a replacement but I would have to pay the $35 re-stocking fee, but they didn't have the color I wanted so they found another store that had one. I went there to pick it up and noticed that the seal on the box had already been cut. I thought, maybe they just cut it open while I was on my way. I also noticed the guy couldn't get the phone to turn on and come to find out it was completely dead, which was weird because the first one I bought had almost a full charge when I got it. So I took the phone and after I got home I was looking around in the settings menu and noticed that the battery had over 2 days of use and I only had the phone for an hour. So I called the store and asked the guy why that was and he told me they were probably doing tests with it in the store. I told him I didn't want a phone they were messing with in the store and that I wanted a brand new one. Well he hung up on me. So I went back to the store I bought the first one from to see if there was anything they could do and they said for 1, I can only swap out the phone once within my 30 day period and 2, since the phone came from the other store they would have to be the ones to replace it and if I wanted to cancel my service I would have to pay another $35 restocking fee. So my question/questions are, (1) Has anyone noticed that there battery had been used for any amount of time when you first got the phone and (2) For anyone that may work or has worked for AT&T in the past, am I entitled to a new phone since clearly my phone had been used and was not new? Sorry for such a long post but I thought I would get the best advice if the whole story was laid out. I know getting a phone that had been played with for a couple hours may not be a big deal to some but to me I paid for a new phone and that's what I want. Thanks in advance for any help or advice you may be able to give.

Get your new phone.. [email protected] ATT
Sent from my ROOTED HTC One X using xda premium

When I got my one X they opened it for the first time right in front of me, it still had the plastic seal on the box.

Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA

_MetalHead_ said:
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
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Thanks guys for all the feedback. I really appreciate it. Ya, they made me feel like I'm crazy for wanting a new phone. As long as they agree to give me a new phone I plan on keeping it and I definitely plan on building themes for it. If not then they can have it back and I will stick with what I have. I have never been treated so bad. One thing I think they could get a few lessons in from Sprint are Customer Service. By the way, good to see you here as well.

one word paragraphs lol

The_Zodiac said:
one word paragraphs lol
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Sorry
10char

Any update? Did you bring it back in?
Sent from my HTC One X using XDA

battery left in the phone can be different...but they should open the package infront of you...or you can ask for a new phone...unless you were not promised for a new one.

_MetalHead_ said:
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
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Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.

Tiffany84 said:
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
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That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents

_MetalHead_ said:
That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
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I agree. It really left a bad taste in my mouth and I was really considering just canceling my service because the customer service I've received from AT&T has been horrible so far. But I absolutely love this phone and it's almost impossible to think about giving it up. Thanks for all the advice.

I'd call at&t customer service and complain about paying a restock fee on that first return. defective devices NEVER should have a restock fee. Since you're new customer, and can cancel service with NO penalty, I'd be shocked if they didn't give you some kind of account credit, probably more than the 35 dollars you were charged. I've found AT&T's phone reps to be very good in the past and as always you catch more flies with honey.
Good luck.

Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2

droidiac13 said:
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sadly it was a corporate store.
Sent from my HTC One X using Xparent ICS Blue Tapatalk 2

You should definitely call AT&T and get the restocking fee back. It's crazy to make you pay extra just to have a working phone.
Don't know if they'll give you a new phone though. Did you do a factory data reset on the one you have to wipe it?

Call customer service and ask for retention department first off when they transfer u tell the rep Ur thinking about canceling and tell them y(Ur story) and see what they say..also u could call att corporate hq I did that once...filled. formal complaint with presidents assistant and Mr. Riko griffin called me back next day and gave me..I said GAVE me TWO vivid at no cost all cuz some dumb a** told me that he COULD give me a discount but wasn't going to and didn't have to tell me y lol so if u tell them Ur story they will fix it
Sent from my HTC One X using xda premium

Warning to those with T-Mobile Warranty

Last week on Tuesday I decided to get a warranty replacement, now... I'm well aware that these are refurbished phones and that they can be damaged, etc. T-Mobile, however, assures you that they are to appear "Like-new". Well, the device came the next day as promised and what do I see? 10-12 dead pixels and... spotting behind the screen... like WATER DAMAGE! At this point I'm thinking... "Wtf T-Mobile?" So I give 'em a call, they tell me they'll send out another and that they are sorry for the inconvenience... Well, this time Friday rolls around and the delivery comes... I grab the box and get ready to open it with my Partner, jokingly I say to him... "Let's see how messed up this one is!" and I open the box... Well, the second one they sent has a LARGE chunk out of the MAO in the bottom left corner of the device... like it had been dropped. I'm pissed at this point... I call T-Mobile and because it's a defect in the "hardware" I had to take it down to the store to get a rep to verify that the device was damaged (also still in the warranty box they send out) and at this point they take $25 off my bill and offer me yet another warranty replacement!!! UGH!! So, the new one is coming today... If it's messed up I am demanding that they send me a new one. I'm so upset at this point... My device I sent to them to begin with was damn near flawless other than (from what I could tell) software issues.
What do y'all think? I'm starting to believe they don't even perform these so-called "Quality checks"

Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium

Spastic909 said:
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
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If I even get one more messed up one I'm gonna make them give me a new One S... I bought this phone, I'm sticking with this phone. They WILL give me a new one. Heh. Also, I came from the GSII... Don't do it... the DPI is weird and everything is HUGE on the screen. Lol. I didn't like it mainly because with the default TouchWiz roms you can't change DPI or the UI is all diff sizes and messed up... Now... On custom CM10 roms, etc you can change DPI and it looks amazing at like 200 DPI or so... but back then the bugs were too much to stay on custom roms.

Went through these with my wifes amaze. I demanded a brand
New one s and got it.
Sent from my SGH-T999 using xda premium

Daiskei said:
If I even get one more messed up one I'm gonna make them give me a new One S...
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what are you going to do if they tell you to go pound sand?

I don't understand why you are warning people about their warranty...they are doing what they are supposed to be doing. I understand the frustration of having to keep getting a replacement, but at least they are cooperative and doing it. ..sounds like a good warranty to me.
Sent from my HTC One S using xda app-developers app

they sent me 4 defective replacement sensation 4g's until i demanded a comperable android replacement... after a couple of other rep's and explaining to them why a nokia lumina is not a comperable device then asking for a supervisor they sent me my One S free of charge, I offered to send my sensation back but they didnt send a box to return it in.... Thats a Win in my book. I did have to call back twice to get them to take the charge for the One S off my bill, which they did

Yea, I've never had an issue with T-Mobile warranty...that's how I got my One S...I had a Sensation, then complained enough, and they upgraded me to the One S at no charge. It might be a pain to go through numerous phones before getting a good one, but you can't beat the fact that they overnight you a phone with just a simple phone call, great service.
Sent from my HTC One S using xda app-developers app

Your talking about assurion right? cause theyre their own company. theres a big difference. and yea id be pissed to pay a deductible and get a messed up phone. the last time i had my phone replaced by them it was pretty much brand new so im sorry for your luck :/

Im more curious as to why you sent your original back, if all it had was a software issue?

Goatshocker said:
Im more curious as to why you sent your original back, if all it had was a software issue?
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Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.

nickmv said:
Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
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It stopped saving screenshots (not a big deal) however, it shortly after started saving all photos taken with the camera as 0byte files. NOTHING fixed it. I even put the phone back to S-On and unlocked, re-rooted, redid the S-Off... Nothing helped. Kinda useless if I can't take pictures. I also tried many different roms.
Also, the warning was to say that if you need a replacement... make sure you can deal with going through 4-5 before you get one that is fully intact. The last one they sent me (#3) had the screen popping up out of the device. You could see the button backlights fron the side if you looked at it, got yet another coming tomorrow.