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[Q] Camera app crashing HTC Sensation (Reboot)

Randomly, when I use the Camera app and take a picture with the phone, the flash goes on, and then the phone reboots.
Does anyone know why this is happening? Sometimes I can take pictures and video with no problem, and other times it crashes without fail. It's like when the flash goes off, something in the phone gets overloaded and it dies.
Anyone have any idea whats going on?

Maelstrome26 said:
Randomly, when I use the Camera app and take a picture with the phone, the flash goes on, and then the phone reboots.
Does anyone know why this is happening? Sometimes I can take pictures and video with no problem, and other times it crashes without fail. It's like when the flash goes off, something in the phone gets overloaded and it dies.
Anyone have any idea whats going on?
Click to expand...
Click to collapse
It happpened me on my first day with the Sensation. At that time the battery was at low levels (<20%). I tried the camera in the morning after an overnite recharge (so at healthy battery level) and there was no crash. In fact last morning I took about 20 pics without any issues! So it might be some kind of protective mechanism at low levels. There are similar threads on other mobiles as well - Saw one for Google Nexus S!
By the way, the camera is really good. The pics turned out quite well.

Me and my wife are also having this same problem. Not sure what is causing it.

I bought the phone yesterday, and it seems that it is resseting itself every 1,5 to 2 minutes and that without even doing anything with it. I have sent (almost) all the reports to HTC, but not sure what would the issue be. I haven't even tried to use camera...

Weirdly my issues have stopped for now. I thought to myself, while troubleshooting this, is "What other app uses the camera?"
I think what the problem was is that I had a program called Visidon AppLock which uses the front facing camera to visually recognize your face (acts like a security measure basically) and an app called Mobile Hidden Camera, you can probably guess what that's used for
After disabling both these programs, and giving the phone a reboot, it seems to have fixed the problem.

[Q] Dresire S - Proximity Sensor Problem

Got a brand new DS couple of days back and....right from opening the box..the first call..proximity sensor is playing up. Most times i have to pull out the battery to end the call.
Tried the following with no result
1) Installed DHD Proximity re-calibrator
2) Factory reset
3) Installed Vitrous Unity 1.27
4) Back to factory rom, blew hard between ear piece and sensors
5) Removed screen protector and tested
I have S- Off and really dont want to go through the pain of visiting HTC. Would greatly appreciate some help here ...as always !

did you press the back button in between the call?
this has happened to me on stock rom only if i press the back button during the call
i haven't tried it on LBC rom yet

sujitht said:
Got a brand new DS couple of days back and....right from opening the box..the first call..proximity sensor is playing up. Most times i have to pull out the battery to end the call.
Tried the following with no result
1) Installed DHD Proximity re-calibrator
2) Factory reset
3) Installed Vitrous Unity 1.27
4) Back to factory rom, blew hard between ear piece and sensors
5) Removed screen protector and tested
I have S- Off and really dont want to go through the pain of visiting HTC. Would greatly appreciate some help here ...as always !
Click to expand...
Click to collapse
I noticed that only half the proximity sensor is visible, the other half is covered by what appears like black plastic part. Is this how it is supposed to be?

My proximity sensor is completely visible.

No..i haven't pressed the back button.

mikeyd85 said:
My proximity sensor is completely visible.
Click to expand...
Click to collapse
Is it the left sensor of the two sensors?

I have exactly the same problem. The issue seems to be that Desire S proximity sensor active distance is 9cm, when on my older Desire ir is only 1cm.
When working with some Proximity sensor tools, I have discovered, that you need to put your phone like 25cm (have no idea, how many inches) away from any obstacle in 30degree radius. If that is followed, I haven't been able to recreate a battery pull ocasion of sensor failure. However in real life talking, it is impossible to guarantee.
That there must be some sensor configuration possibilities, so that we could decrease sensibility to minimum distance. Such change should solve this sensor bug, as it would be normal operation distance.
Maybe some dev knows, how to play with proximity sensor?

Yeah, I have had this problem a long time with this phone didn't happen that much at first then it became more and more apparent.

Found the problem and solution, it lies with the screen protector, yes it might be transparent but the sensor detects it. Using a sensor testing app from the market it suggested the sensor was covered almost all the time.
So the solution was replace the protector with new one but cut an arc at the top just big enough around the sensor at the top left, easy fix now in call screen is more responsive.
Sent from my HTC Desire S using XDA Premium App

Totaly plausable question,but where is the sensor?

bleach1 said:
Totaly plausable question,but where is the sensor?
Click to expand...
Click to collapse
Top left of the screen in opposite place to led, if you tily screen under light you should see the sensor reflect back at you
Sent from my HTC Desire S using XDA Premium App

Thanks will adapt my screen protector
Sent from my HTC Desire S using XDA Premium App

Proximity sensor
I've been having the same issue. I gave my DS to the HTC workshop and they said it was faulty hardware. They will be replacing the system board since the sensor is soldered to it (under waranty).
Before sending it in, I tried a few roms and hacks but it was never resolved. I recommend you visit your local HTC warranty center.

I have the same problem with the proximity. I installed an app called Anyunlock which seems to have solved the problem. It seems to be able to wake it when the screen turns off after a call. The app allows you to unlock with the volume key and replaces the lock screen with its own. I hope this keeps working

Phone keeps turning itself off. Has anyone else experienced this?

I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?

Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.

ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help

sharpinator said:
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help
Click to expand...
Click to collapse
I have heard multiple users that they simply rang HTC up, complained that battery didn't work and got a new one sent out.....so try that....and attempt if possible to hang on to old one, as if it turns out to be device, you get a free battery

Same issue for me, it drove me nuts. Turned out to be a faulty battery when sent off to HTC/Vodafone for repair. They replaced it so I wonder if it's a known issue.
Sent from my Desire S using xda app-developers app

ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
This.
My phone used to shut down randomly and I searched and found out that it is due to the bad design of battery placement in this phone. All I had to do was put a small piece of paper and it has never shutdown till then.

I'm definitely going to try this, I've been getting lots of resets and I'm relieved it's not a rom issue
edit: how many times did you guys fold the paper over?

ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
i had issues with my phone turning off too, had it slightly wet at one point so i took it to a phone repair joint, they replaced a few things charged me and it had the same problems afterwards, a test battery proved it was the bloody battery all along!
the tech there let me know our batteries have a soft edge that when pushed up hard against the battery slot it slightly deforms, seems like a bad design if you look at the battery up close you can see one where the edges get pushed in a bit, (well on mine anyway) the test battery i borrowed didn't have the edges pushed in.

Had this problem too. Paper did the trick.

My HTC 828 is always going off by itself, once I open the camera or put on my mobile data the phone goes off please what should I do?

Me too have same problem..My HTC desire 828 dual sim turning off automatically, mostly when I play any videos or turning on camera. Tried factory reset many times but no use..

HTC 828 ramdomly switching off on data use, battery drains off
I also have the same problem...whenever I use apps which use data, the phone goes switch off and many times when I switch on the phone, apps starts optimizing again and again...sometimes battery drains off immediately...please help me...whats the issue...

Phone switching off itself. Nearly same problem is what I face with this HTC 828
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
---------- Post added at 04:30 AM ---------- Previous post was at 04:26 AM ----------
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
What should I do to get rid of this problem
(Before I resell it)
My battery couldn't be removed
So the solution of paper couldnt be fine with it
:crying:

hi have same issue on my htc d820ts so i flashed it with new firmware and check the battery connector or power supply area its ok but phone issue is same so please if some one have any idea help me

[Q] Desire S broken? Buttons sometimes don't work

Hello!
A few days ago my desire s started acting very weird. Sometimes the four buttons don't work (home, back, etc.) and sometimes my finger gestures aren't recognised. For example if I want to call somebody and then click on the home button my device thinks I pressed on the call button instead. Or if I am in some menu and I click on some of the four buttons, my desire s thinks I pressed the display somewhere else on the screen. Sometimes it helps if I turn the display off and then immediately on. But after a few clicks the same behaviour again.
I wanted to install a custom rom anyway, so I did a full wipe and installed Fallout. But nothing changed. Do you think my device is broken?

Ive had this top my screen was replaced under warranty mine was stick at the time
Sent from my HTC Desire S using xda premium

ratzer said:
Hello!
A few days ago my desire s started acting very weird. Sometimes the four buttons don't work (home, back, etc.) and sometimes my finger gestures aren't recognised. For example if I want to call somebody and then click on the home button my device thinks I pressed on the call button instead. Or if I am in some menu and I click on some of the four buttons, my desire s thinks I pressed the display somewhere else on the screen. Sometimes it helps if I turn the display off and then immediately on. But after a few clicks the same behaviour again.
I wanted to install a custom rom anyway, so I did a full wipe and installed Fallout. But nothing changed. Do you think my device is broken?
Click to expand...
Click to collapse
Your phone has somehow been exposed to high temperatures?

Not that I am aware of. Though these things happened when I was out in the garden playing with my phone while the weather was pretty hot (about 30 degrees). But I don't think that you mean that with high temperatures, do you?

ratzer said:
Not that I am aware of. Though these things happened when I was out in the garden playing with my phone while the weather was pretty hot (about 30 degrees). But I don't think that you mean that with high temperatures, do you?
Click to expand...
Click to collapse
Excessive heat can lead to detachment of the adhesive that is bonded touchscreen, it's not making edge contact. It happened to my ex HTC Hero on a sunny day (the phone was black)

Have you tried factory reset maybe this fixes it
Sent from my HTC Desire S using xda premium

kamei said:
Have you tried factory reset maybe this fixes it
Sent from my HTC Desire S using xda premium
Click to expand...
Click to collapse
It happened here sometimes with gingerbread stock while on *charging*! Only when charging. It's not happening on ICS RUU update.

I had the same problem a fortnight to a week back... exactly as OP describes (phone 6 months old from new). I've factory reset and changed ROMs, the problem remains.
But since 4 days now, my phone has become completely unusable.
The back and menu touch buttons don't work at all now. And some area's of the screen are dead, and brown coloured.
It's a PITA every time I have to type anything as my keyboard keys don't work at all (and other area's). Then, randomly, after 2-10 seconds, none of the keys or phone touchscreen will work until I off->on the screen.
Anyone please any idea of a fix (to me, it looks like hardware)?
If not, anyone ANY idea how to add a back button somehow? Or even assign the search button the back button function?
I desperately need the back button working. TIA!

I have exactly the same problem with my Desire S (stock ICS). Anybody of you solved this?
Thanks.

Camera Flash Shutting Off Phone!?

I rarely start a thread and i typically search first and i did that already but couldn't find an answer or someone else with the issue...
So my problem is simple but annoying... When i snap a picture with the stock camera app and flash turned on, randomly my phone shuts off and will NOT turn on again until i do a battery pull... I say randomly because it doesn't always happen... But it happens quite often...
I haven't tried with a 3rd party camera app because I prefer to use stock apps mostly... So I'm not sure if its app related or hardware related... I'm leaning towards hardware because I've had this issue since running 4.1.2 ROMs and I've tried multiple stock/modified camera apps to no avail... Currently on 4.2.1 ROM with of course the 4.2 camera...
Torch toggle works fine, as well as turning on the flash while recording video... This ONLY happens when the flash comes on for taking a photo... And again it only happens randomly...
Anyone else experience this or know how to fix it?
Sent from my Nexus S 4G using Tapatalk 2

the1dynasty said:
I rarely start a thread and i typically search first and i did that already but couldn't find an answer or someone else with the issue...
So my problem is simple but annoying... When i snap a picture with the stock camera app and flash turned on, randomly my phone shuts off and will NOT turn on again until i do a battery pull... I say randomly because it doesn't always happen... But it happens quite often...
I haven't tried with a 3rd party camera app because I prefer to use stock apps mostly... So I'm not sure if its app related or hardware related... I'm leaning towards hardware because I've had this issue since running 4.1.2 ROMs and I've tried multiple stock/modified camera apps to no avail... Currently on 4.2.1 ROM with of course the 4.2 camera...
Torch toggle works fine, as well as turning on the flash while recording video... This ONLY happens when the flash comes on for taking a photo... And again it only happens randomly...
Anyone else experience this or know how to fix it?
Sent from my Nexus S 4G using Tapatalk 2
Click to expand...
Click to collapse
The first thing I would do is flash factory Google. This will rule out it being a ROM issue. If the problem is so there then yes it is a hardware issue.
Sent from my Nexus S using xda premium

Great suggestion... I'll try that when i have a computer to back everything up and make sure i can root again!!
Sent from my Nexus S 4G using Tapatalk 2

I've seen that happen with a bad battery once. Would occur more often at low charge percentage too, but was relatively fine at 100%. Took a while to figure out what the heck was going on

polobunny said:
I've seen that happen with a bad battery once. Would occur more often at low charge percentage too, but was relatively fine at 100%. Took a while to figure out what the heck was going on
Click to expand...
Click to collapse
Strangely, it was doing it before i got a new battery a couple months ago... I sorta felt my battery was bad so i went to get a new one from the sprint store... The guy said because "It was rooted and the phone had so much awesomeness.." it was draining the battery faster... I told him a quick reason why i thought it had to be the battery and he just gave me a battery from the drawer without doing any paperwork or anything... My battery wasn't feeling any better after the change and i still had issues with flash...
I think I'll just take some photosphere pics and well lit shots... Who needs flash anyways? Lol
Sent from my Nexus S 4G using Tapatalk 2

I have the EXACT same issue however long pressing the power button turns on the phone instead of pulling the battery. It also started happening to me only on jelly bean. My GF has the same problem.
I can also tell you it happens with camera zoom FX as well but this cannot be a hardware issue since it only happened in jelly bean. It cant be that "suddenly" our phones developed a problem.
Is nobody using a nexus S to take photos or what? Or is it just a few unfortunate users affected by this?

Thanks for that post... Now I know I'm not alone here lol... I too noticed it with JB... Its %~°^¶©£ annoying... I wish a dev would look into it... I think it may have something to do with the flash having that instant jolt of high voltage... Idk because I'm no expert... I found a 50/50 chance of making it work correctly... If you hold the shutter button to let it focus, then let it snap, there's a chance it won't shut off... Just something to try and see if it helps!!
Sent from my Nexus S 4G using Tapatalk 2

just did a complete factory restore back to 4.1.1 unrooted and everything... forgot to test the camera... i rooted again and installed custom recovery... tested camera out several times... no issue at all... tested some more... no issues... decided it WORKS!! so i flashed cm10.1 and updated everything again... tested camera and OFF!!! FU%$&*&@&#&^$%$^@&$^&$^^%$#^%@*@*@&&#^*&@^#*&^@#*^ i'm at a loss for what to do here... i'm glad one other person reported this... but there HAS to be more people out there with this issue...
test it... make sure flash is ON and snap a few pics... maybe a close pic out of focus, etc... idk what else to do... it worked fine unrooted...

I've had this issue happen randomly to me too...but usually only when my battery is low. And it is VERY annoying when it happens.
Sent from my Nexus S 4G using xda app-developers app

PartimusPrime said:
I've had this issue happen randomly to me too...but usually only when my battery is low. And it is VERY annoying when it happens.
Sent from my Nexus S 4G using xda app-developers app
Click to expand...
Click to collapse
doesn't matter my battery level... it happens on my charger too lol...

I didnt have this problem last night on a wedding thankfully as that would have been embarrassing, lots of pics were taken with flash. Its the sheer randomness of this that it makes it so hard to diagnose. :S

I've been having exactly the same problem. I cannot relate it to Battery Levels, as the battery drains sooo fast since I got the ICS upgrade.
I am now on the Factory ROM 4.1.2 and it is all problems. I am thinking of going back to Ginger Bread... them were the days!!!
J.

if you read above, it worked fine for me when i flashed 4.1.1 factory image... something to do with 4.2 i guess... idk... i'm not stressing it so much... i've learned not to use my camera when its dark or low light lol...

have the same problem
Do you have a link to the stock 4.1 ROM?

ejohn3288 said:
Do you have a link to the stock 4.1 ROM?
Click to expand...
Click to collapse
it wasn't a ROM, it was the factory image from returning the phone to stock with the program i used to root it... i've given up on pictures with this phone haha

Its a Battery Problem
I'm suffering from this same issue and after downloading several camera app to no avail, the issue is finally resolved. From my experience, I can safely conclude that my was a hardware battery issue. At first I didn't believe it was a battery problem. I decided to go to different stores and tried several batteries but all shut down the phone when the flash on/flash auto + taking a snap is executed. Then, I pulled out the battery from my friend's brand new S3 and inserted it in my phone's battery compartment, fire on the phone and voila the camera flash worked like a charm without shutting down the phone. I used the same old battery on the new S3 low and behold, the new S3 inherited the flash+camera=shutdown issue instantly.

Same Issue on SGS2 Hercules
Having this issue after flashing a ROM on my GS2 Hercules, good thing I only experience it when my battery level is below 25%. But it would really be a pain if I would want to take a picture with a flash while my battery is low.
Have anybody tried other solution or troubleshooting aside from trying a different/new battery.

similar problem here...
the same thing happens to me, but with the difference that i run stock 4.1.2 rooted, and when the phone die after the led flashes, i just press pwr button and the phone turn on like never was happened.
i think it's a problem of corruption of something in the system, if i do a factory reset, for some limited shot the camera+led works, after that the phone die instantly.
similar problem with front camera, if i switch from back to front the camera service crashes and i can't do anything for make it working (manually stop the gallery process, reboot, cleaning data of gallery process), just wait some days and the process came back working (just for the rear camera).
sometimes i notice that while the stock camera app doesn't work, the Whats app camera keep working also with flash!

Rookie91 said:
similar problem here...
the same thing happens to me, but with the difference that i run stock 4.1.2 rooted, and when the phone die after the led flashes, i just press pwr button and the phone turn on like never was happened.
i think it's a problem of corruption of something in the system, if i do a factory reset, for some limited shot the camera+led works, after that the phone die instantly.
similar problem with front camera, if i switch from back to front the camera service crashes and i can't do anything for make it working (manually stop the gallery process, reboot, cleaning data of gallery process), just wait some days and the process came back working (just for the rear camera).
sometimes i notice that while the stock camera app doesn't work, the Whats app camera keep working also with flash!
Click to expand...
Click to collapse
same issue with the nexus 5.. taking pictures works and then suddenly shuts down the phone, the power button can't wake the phone and the only way to get it to turn on is to plug it into an outlet.. very annoying.
that said I looked around the forums and it seems like a hardware battery issue, when the voltage supplied is too low or high or something

flash has caused my phone to shut off.
got GS3 SCH-i535 I've noticed the flash causing the screen to black out completely and shut off phone. I usually have to pull battery. its done it on 4.2 and 4.3 probably even 4.1 i dont remember I'm currently running 4.4.2. it just did it again which has prompted me to look online. as glad as i am to know im not the only one. is there any ****ing solution???