I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help
sharpinator said:
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help
Click to expand...
Click to collapse
I have heard multiple users that they simply rang HTC up, complained that battery didn't work and got a new one sent out.....so try that....and attempt if possible to hang on to old one, as if it turns out to be device, you get a free battery
Same issue for me, it drove me nuts. Turned out to be a faulty battery when sent off to HTC/Vodafone for repair. They replaced it so I wonder if it's a known issue.
Sent from my Desire S using xda app-developers app
ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
This.
My phone used to shut down randomly and I searched and found out that it is due to the bad design of battery placement in this phone. All I had to do was put a small piece of paper and it has never shutdown till then.
I'm definitely going to try this, I've been getting lots of resets and I'm relieved it's not a rom issue
edit: how many times did you guys fold the paper over?
ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
i had issues with my phone turning off too, had it slightly wet at one point so i took it to a phone repair joint, they replaced a few things charged me and it had the same problems afterwards, a test battery proved it was the bloody battery all along!
the tech there let me know our batteries have a soft edge that when pushed up hard against the battery slot it slightly deforms, seems like a bad design if you look at the battery up close you can see one where the edges get pushed in a bit, (well on mine anyway) the test battery i borrowed didn't have the edges pushed in.
Had this problem too. Paper did the trick.
My HTC 828 is always going off by itself, once I open the camera or put on my mobile data the phone goes off please what should I do?
Me too have same problem..My HTC desire 828 dual sim turning off automatically, mostly when I play any videos or turning on camera. Tried factory reset many times but no use..
HTC 828 ramdomly switching off on data use, battery drains off
I also have the same problem...whenever I use apps which use data, the phone goes switch off and many times when I switch on the phone, apps starts optimizing again and again...sometimes battery drains off immediately...please help me...whats the issue...
Phone switching off itself. Nearly same problem is what I face with this HTC 828
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
---------- Post added at 04:30 AM ---------- Previous post was at 04:26 AM ----------
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
What should I do to get rid of this problem
(Before I resell it)
My battery couldn't be removed
So the solution of paper couldnt be fine with it
:crying:
hi have same issue on my htc d820ts so i flashed it with new firmware and check the battery connector or power supply area its ok but phone issue is same so please if some one have any idea help me
Related
Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
PROBLEM SOLVED!!! SEE THE LAST THREAD. BR!
rafaelqds said:
Hi everyone.
Last night I went to bed and as usual I check my Nexus S battery.
It indicated me very low battery, and turn it off.
So far, no problem, i thought, well there isn't enough battery to turn on the phone. I connected the cellphone to the wall charger and went to sleep.
Today i woke up and try it to turn it on, the screens just flashes and nothing happens.... Removed battery, try it again, the same.
Try 100 times that, and there was one time a Warning of Bootloader came up. Don't know what i did different thought, but now i can't get the same result.
Actually now the screen doesn't even flashes when i press the power button.
The battery seems to be charged, i tested with a LED. My wall charger is also working cause it's able to charge my old phone.
And now to get things even worse, as i bought it in asia, i don't have warranty, and the gran finale, Nexus S is not been sold in Brazil due to some regulatory issues, so Samsung said it they can't help me with an imported product.
The Cellphone is brand new, doesn't have not even ONE month of use.
It's not rotted, and it was in the latest android firm.
Does anyone have any idea what can i do????
The phone doesn't respond to anything .
Tnks a lot in advance.
Click to expand...
Click to collapse
Is it showing full bars when you connect the charger and press the volume button?
dude, i think there is something wrong with our country. take a look at this thread: http://forum.xda-developers.com/showthread.php?t=1111761
i think you tried everything possible, can't see what else you could do. Looks like a hardware issue..
if i were you, i'd claim for warranty, even if you bought in hk, it has warranty, of course you will lose shipping cost, but, it's better than lose the phone! =o]
good luck!
GchildT: Nothing happens when i connect the charger to the cellphone.
Already tried the hard reset (volumn up + power button) nothing happens
thiagodark: Tell me about it, i read this thread ealier this morning, actually i send it a private message asking him if he solve his problem... samsung is really disappoint me.
The thing i found most said is that the phone is bran new! Not a month year old.
And i didn't do anything, not even rotted, dropped, anything!
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow... good for you man. Its rooted btw
Sent from my Nexus S 4G using XDA App
rafaelqds said:
PROBLEM SOOOOOOOOOOOLVED!!!
The problem was that there was a little tiny piece of plastic dirt in the usb male plug in the phone! And that piece was able to make a faulty contact with the charger, the phone battery was dead as hell.
Can you believe that?????
I almost sent my phone across the world in order to use the warranty.
Now I'm back with my cellphone up , happy as hell!
Tnks a lot, and remenber to always clean everything before use more drastic measures.
BR
Click to expand...
Click to collapse
Wow.... really good news, i always clean contacts before everything, my old desire hd was going in car mode, just because a short in this piece, and when i cleaned with isopropyl alcohol it was magically solved.
Well, nice to know that your issue was solved...
Sent from my Nexus S using XDA App
I've had my sensation for a little over a month now, and recently I've been having a bit of a problem.
A couple times a week, I'll pick up my sensation from sitting on the desk and use it like normal, but every time I touch/tap on the left side of the screen, the phone has a little give as the screen pushes into the battery cover and I hear a light click. this usually freaks me out, but I'll continue to use the phone like normal (since there's not much else I can do). after a minute of typing and checking email, the screen finishes reseating into the cover, and the phone feels perfectly solid again.
has anyone else had this problem? It's hard to recreate, the first time it happened was while rooting (having usb connected) and it took almost 5 minutes for it to reseat. Now it usually only takes a few touches to reseat, and the best way I have to recreate it is to leave it out in a cool room overnight without charging.
Should I try a warranty repair on this? I doubt HTC will even be able to recreate the problem. I ready don't want to have to deal with it like this, and it has the dust under screen issue as well, so I might be able to push it until I get a replacement. Any advice would be appreciated.
Sent from my HTC Sensation Z710e using XDA App
Warranty!
Your metal parts are expanding when its getting hot never heard of this!
Dust under the screen is a point where you will get a new phone 100%
Yeah warranty for sure but if I were you I would leave out the screen coming apart and only note the dust under the scree. I would leave out the screen issue only because they may use that as a reasonm to deny the claim. Not saying this is what happened buty I know working at T-Mobile tey look for any reason not to process a warranty and thy could say that that is physical damage caused by the user. So I would recommend just pushing it together telling them about the dust and calling it a night
I' ve got randoom reboot with my One S. Doesn't matter if it lays anywhere and is in standby or i work with it. Without any sign it reboots... Sometimes after an half hour , sometimes after hours. Somebody gots an idea why? Oh forget to say, it's not customized or rooted
Sent from my HTC One S laying in wonderland
No this is definetely not normal. I would recommend to make use of your warranty cause this could be related to an hardware issue
chrisrudolf said:
I' ve got randoom reboot with my One S. Doesn't matter if it lays anywhere and is in standby or i work with it. Without any sign it reboots... Sometimes after an half hour , sometimes after hours. Somebody gots an idea why? Oh forget to say, it's not customized or rooted
Sent from my HTC One S laying in wonderland
Click to expand...
Click to collapse
Definitely return it, not normal. You have this since you got your phone? (just out of interest )
Yes this happends still i got it. I went to store now and use my warrenty
send from my One S laying in wonderland
Same here in Spain with an Orange HTC One S. Yesterday my phone rebooted three times and it was just laying next on my desk. Another problem is sometimes it doesn't connect to GSM network for a minute or two. It is also chipping a litlle bit on the upper edge. I am thinking of returning it.
Exactly the same here for me in the UK. New one s. Reboots since day 1. Does it anywhere from 2-5 times a day even when sat idle.
pjsmith said:
Exactly the same here for me in the UK. New one s. Reboots since day 1. Does it anywhere from 2-5 times a day even when sat idle.
Click to expand...
Click to collapse
Nooooooooooooo I switched from a Motorola Defy+ to a OneS to get away from that particular problem which seemed to be unsolvable. Just about only things you could try is another sim card (unlikely), factory reset or probably the best option ..... take it back asap.
Thankfully I don't have the problem >touches wood<
my h3g signal go and come sometimes, but i think it depends by my cutting sim card to transform in micro sim.
I also cut my sim card to make it into a micro sim. I new this was possible but thought this might be a bad idea but when I spoke to vodafone about getting a new sim, they said 'bring it in and we'll cut it down for you'. I thought I might as well do it myself.
I just had a thought. How many of you with the rebooting problem have their phones in cases? Mine is. Now that you can't remove the battery to reset they've built that functionality into the power off button. Hold down to reset. I don't think it's that sensitive, but it just got me to thinking, is the case putting some minor pressure on that button to reset the phone? I just tried it manually, and it replicates the reboot... Going to try leaving mine out of the case for a while. Should only take a day to find out. Having said that, it does it sat on the desk on charge without having been touched.
pjsmith said:
I just had a thought. How many of you with the rebooting problem have their phones in cases? Mine is. Now that you can't remove the battery to reset they've built that functionality into the power off button. Hold down to reset. I don't think it's that sensitive, but it just got me to thinking, is the case putting some minor pressure on that button to reset the phone? I just tried it manually, and it replicates the reboot... Going to try leaving mine out of the case for a while. Should only take a day to find out. Having said that, it does it sat on the desk on charge without having been touched.
Click to expand...
Click to collapse
I agree. Anyone using a TPU gel case that has the power button covered up might get this problem. I have cut a hole in the case over the power button for exactly this reason. Holding down the power button on the phone for ~10 secs replicates a battery pull.
Looking now to find a gel case that already has a hole there as mine looks a little untidy now.
Just an update. Left phone out of case since yesterday - rebooted once yesterday whilst I tried to launch the browser and once just now whilst it was on standby on my desk. The case would appear to not be relevant. Got a response from HTC. Apart from recommending a factory reset (why do they recommend that on a new blank phone!), they say return it....
ascot17 said:
I agree. Anyone using a TPU gel case that has the power button covered up might get this problem. I have cut a hole in the case over the power button for exactly this reason. Holding down the power button on the phone for ~10 secs replicates a battery pull.
Looking now to find a gel case that already has a hole there as mine looks a little untidy now.
Click to expand...
Click to collapse
I dont know about this though. If that was the case, you'd be seeing your lockscreen come up as well.
I too had my phone randomly restart on me twice yesterday within a <30min time frame. Was advised if it keeps doing it to take it back for a replacement at the store I bought it from. Oh and as for the case thing that doesn't matter, mine was in the leather HTC pouch which leaves the top of the phone uncovered.
Sent from my HTC One S (VLE_U) using XDA
I've got a new one now... No more probs
send from my HTC One S using a wild thing
My HTC Sensation seems to have a very strange power problem and I am hoping someone can help. Around four months ago my phone started switching itself off when I went to do something, it could be read a text, make a call or maybe send a text. What I noticed is when I turned the phone back on the battery level would jump down, it could “lose” 20-60% of its battery life.
If I then put it on charge it would never return to 100% unless I restarted it, it was almost as if the phone didn’t recognise the % of battery it had “lost”. This could happen many times a day and once it switched itself off around 15-20 times as I tried to make a phone call when hiking in the mountains.
The only time it keeps working is if it is connected to a power source. Also when it does switch off I notice it becomes quite hot at the bottom of the screen.
I swapped batteries with my girlfriend who has the Sensation XE and with her battery my phone worked fine but with my battery her touchscreen wasn’t as responsive as normal which was very strange.
I was running the HTC stock firmware but I moved to CyanogenMod to play with it and see if it was a software issue but the problem continues with CyanogenMod.
I spoke to HTC but they said I was out with my 12 month accessory warranty so I’d have to buy a new battery. The problem kept happening and it drove me round the bend for a while until I just decided I’d buy an Anker battery. I’ve had it for almost two months and all was going well until yesterday when my phone turned itself off as I tried to send a text.
Since then it must have turned itself off around 6 times either trying to make a call, read a text or send one.
Does anyone have any ideas? I thought it was just a dud battery at first but now with the exact same thing happening to the second one I wonder if it’s something else.
Thanks
try to put a piece of paper or something to fit where the battery connects with the device
maybe loses somehow the connection
best wishes
Hi Lsmith,
This issue seems to happen on many Sensation devices... but there is hope!
Sometimes it's due to a custom Rom or due to a let's say "faulty" connection between battery and the connectors of your device.
- I would first suggest to charge your phone up to 100% (if possible). After that, perform a reset (make a backup) and look how your device behaves.
- If you still detect the same behavior follow this thread ->
http://forum.xda-developers.com/showthread.php?t=1531232 (check out the last picture). This is the so called paper trick...
For me it's enough placing a folded paper on the battery itself, covering part of the sim card. Just try out what suits you best.
Cheers
tneS morf ym noitasenS gnisu klatapaT
Thanks guys, I'll take a look at that thread.
everytime if i was to slightly drop it on a table as putting it down it would turn off
as anyone had this issue and know how i can fix it
im guessing its a loose connection
clitheroelad said:
everytime if i was to slightly drop it on a table as putting it down it would turn off
as anyone had this issue and know how i can fix it
im guessing its a loose connection
Click to expand...
Click to collapse
maybe connector issues...try different rom and if it keep happen is hadware issues :S
if it does same am i best to open it and see if anything is loose
clitheroelad said:
if it does same am i best to open it and see if anything is loose
Click to expand...
Click to collapse
be carefull, and i suggest u to see many video (on youtube or ifixit) before open it
might just be best selling it then rather the hassle making it worse
Its a loose connection. Put some material in-between the batt lock and the batt. Like a piece of folded paper.
Sent from my HTC Desire S using xda app-developers app
Also, check that the connections of the battery are clear.
Before all that, I would check the SIM card for being loose, too.
clitheroelad said:
everytime if i was to slightly drop it on a table as putting it down it would turn off
as anyone had this issue and know how i can fix it
im guessing its a loose connection
Click to expand...
Click to collapse
Yep, mine had/has this, though not quite as sensitive as yours! Mine would sometimes just die in my pocket when it got jarred. I tried the folded paper fix - put it between the battery and the clip to help hold the battery firm - and it helped a bit, but not completely.
So I sent it off under warranty for repair, after a long email debate with Nokia tech support about this battery issue (they didn't think it was a battery problem, and were unwilling to test it, but were happy to check out the phone itself.). After it came back, they said "our repair centre fully tested the device and found a fault with the function keys of which they replaced", and true, it is better now. It still dies occasionally, but it's more like once a week instead of twice a day.
The other thing Nokia tech support requested was if I could test it with another battery. So I have a third-party spare battery now, and *so far* the phone hasn't died while it's had that in it, only while it has the original Nokia battery in.
It's worth noting that as a result of an EU Directive, the manufacturers warranty on consumer goods (including mobile phones) now has to be two years, so your phone is probably still covered. Send it off for repair! http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
what has nokia got to do with this?
Sent from my supercharged :tank:
Never had this problem. I think you need to check with repair service.
I had this error too, sendet it in for checking and it came back; repaired on warrenty. But it keept turning off all the time...
Then I recoqnized that the phone turned off, when my battery was about 16% discharged. I testet the phone with another battery I got form a friend and after one total crash cause of too many apps I did reset my phone and since then it works fine.
Try a differnt battery maybe it works too