Before jb update i sent an email to Asus asking a few questions. They promise a reply within 48 hrs. 10 days latter i got a response which is actually faster than the last time. They did not answer my questions, they did however inform me i was unlocked. They did directed me to some info which i didn't bother with.
I was not unlocked at the time email, and the only reason i unlocked was all the problems i was having with jb update. I was only able to update and remain rooted through the help of the many good people on xda.
I don't tell these people thank you enough. Big shout out to the people of xda.
If you don't want Asus to know you have to keep modem off until you remove the programs that send info to Asus. Please post names i forgot them.
I tried to, but info got out anyway.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Kind of scary...
You can't unlock while not connected to the internet. The software checks in with their servers to do the unlock, so of course they know.
woodsonmh said:
Before jb update i sent an email to Asus asking a few questions. They promise a reply within 48 hrs. 10 days latter i got a response which is actually faster than the last time. They did not answer my questions, they did however inform me i was unlocked. They did directed me to some info which i didn't bother with.
I was not unlocked at the time email, and the only reason i unlocked was all the problems i was having with jb update. I was only able to update and remain rooted through the help of the many good people on xda.
I don't tell these people thank you enough. Big shout out to the people of xda.
If you don't want Asus to know you have to keep modem off until you remove the programs that send info to Asus. Please post names i forgot them.
I tried to, but info got out anyway.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
As was said above the unlock tool HAS to verify with ASUS before unlocking your device. It sends ASUS a copy of your tabs S/N so that ASUS knows to no longer offer warranty services. What happened was they didn't get to your email until after the unlock, and when they pulled up the S/N on your email it flagged as unlocked device. I have not heard of anyone unlocking and ASUS not knowing.
Isn't this akin to contacting Apple support with a jailbroken iPad.
Eh, I'm okay with burning my warranty because of unlocking. It says multiple times, and in big letters, that you'll no longer be covered under their manufacturers warranty if you choose to unlock it. This really makes sense from a business standpoint, because there is a lot you can do to this tablet once it's unlocked, and a good chance of bricking. They don't want to devote the time or the money to support everything that can go wrong when you start flashing 3rd party roms, so they cut it out entirely.
Does it suck? Sure. Unlocking voids warranties on every phone though, just many manufacturers don't notice or take it in to account. Also, there have been accounts of people still getting service on their device even when it has been unlocked.
I like to think of it like this: I buy a car that has a highly customizable computer (timing, fuel mix, etc). This is fine, but I want more acute control of the settings, so I buy a mod chip to stick on there to gain low level access to settings that weren't necessarily designed to be modified outside their norms, even though the engine can take the modifications. In the process of tweaking the timing, I totally burn out the engine. Should I expect the manufacturer to fix my car now, since I just bought it? No, it was my fault it broke.
I realize that this is an analogy that falls short in many places. Android is, of course, FOSS, but it is designed to run on embedded systems. More and more these tablets and phones are given hardware more akin to an actual computer, so maybe the mindset of manufacturers should shift away from an embedded system and more to computers, but we're not there yet.
I haven't had a situation where I had to send in one of my unlocked Android devices for a software bricking, but I imagine most manufacturers will send it right back if they see that I unlocked it. Essentially Asus is cutting out that step by recording the serial number upon unlock. It's pretty big-brotherish, but they're not actively monitoring the information on our device. There was/is a big controversy over DMClient having access to all our information, but you can see exactly what information it is by going to devicetracker.asus.com (Note: Don't create an account if you don't want your information reported).
I'm sorry this has gotten a bit TL/DR. None of us like the idea of being punished for doing something we think should be a given Android right. It's important to keep in mind though that we're buying an Asus device running Android, not a Nexus device (regardless of the manufacturer). Asus reserves the right to provide any warranty they please, they're selling us this device after all. If you don't like their methods, they're well documented by now, maybe you should look in to another device. Asus doesn't care about you, or your information, they care about the products they're making and selling, and they'll support that product in any way they see fit. This isn't apologetic, this is just how it is.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I was a little surprised this came up so fast. i could understand checking on a return but an email. Another thing they had to do is cross reference my email. I gave them no tablet info. I am registered. Ill use a different email next time.
I understood the risks when i did it and had pretty much decided root was enough. If i hadnt had such a hassle upgrading who knows. Now im glad i did. Having a great time with clean rom.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
the_game_master said:
Isn't this akin to contacting Apple support with a jailbroken iPad.
Click to expand...
Click to collapse
Seems more like contacting apple and because its been 10 days you jailbreak it and then they respond 'duh! your jailbroken!'
sent from LG optimus s (republic wireless) on tapatalk
Related
Been thinking about this for a while. It's understandable with phones. companies don't want you to tether and not pay them that extra $40 fee per month. But why does a company like asus want to break our root? What possible advantage could bring to them for not allowing us root? I just don't get it.
The only reason I can think of, people modifying their tablet then sending it in for ASUS to replace when they brick it.
It's people like these that don't take the time to ask questions and Google for answers. It's a user's responsibility to know exactly what they are getting in to when they decide to modify their device.
Beamed from my TF101 using Tapatalk HD
The question is why did Asus decide to unlock the Transformer Prime (after all the web initiatives) very soon, and is not doing it for the Transformer (TF101)?
The main reason for wanting consumers to not root their tablets is for things like watching movies from the Android market which will not work on a rooted tablet. I still don't agree with it, as long as we the consumer understand and still want our devices rooted, then companies like Asus should allow this and stop making it hard. The average person not on XDA doesn't even know what rooting is, so why make it difficult for people who like to tinker with hardware that we paid good money for.
I think HTC has it right, if you want to unlock your bootloader they let you do it on their website. Let Asus know that we want this too. Personally I won't buy a phone or tablet without being able to root it. I don't buy phones on contract and want to do what I please with them. I have been using HTC phones for many years because they have always been XDA friendly
As long as we have the ability to have nvflashable ROMs then we don't have to worry about bricking our devices so Asus shouldn't have to worry about things like that either. Cheers.
ckuke4 said:
The main reason for wanting consumers to not root their tablets is for things like watching movies from the Android market which will not work on a rooted tablet.
Click to expand...
Click to collapse
I completely forgot about this.
In which case, we can now thank the Media MAFIAA for it.
raduque said:
I completely forgot about this.
In which case, we can now thank the Media MAFIAA for it.
Click to expand...
Click to collapse
Guess I should mention that there is a way around this but I haven't tried it as I watch market movies on my HTPC. Cheers.
Another issue has also been raised by the Win8 boot locking crapola. Namely maliciousness.
If only one entity can screw with the firmware, it is harder for e.g. a virus to screw with it, hopefully becomes almost as hard as loading home brew firmware. Imagine Moron20X installing Hot Naked Chix off PirateMarket, and it flashes hacked firmware with a keylogger onto their tablet - then have your "Support" people sweet talk Moron20X into a factory reset, and steal all his logins. Wouldn't work for a lot of people but hell, just look at how many people must fall for Nigerian e-mail scams and Western Union Screw Overs per capita if Wikipedia has such a thick article on 419 scams.
My word...I don't want to think about how many times my mother has brought me something and asked if it was 'legit', with an American address and a Canadian cheque. \o/.
Truth is though, unless these things are really owned by someone else (like say your company), users should have the choice. IMHO it's good for business to lock this stuff, as long as you can like input your SN and get an unlock for a nominal fee.
Sent from my Transformer Prime TF201 using Tapatalk
ckuke4 said:
The main reason for wanting consumers to not root their tablets is for things like watching movies from the Android market which will not work on a rooted tablet.
Click to expand...
Click to collapse
This is a false statement, atleast in my recourse it's bogus. I've watched "The Christmas Story" on my ROOTED TF101 and I've let my daughter watch a couple Disney Movies.
I will say that it breaks HDMI mirroring when i try to watch something via the market on my TV, but i can watch the movie on my tablet.
Spidey01 said:
Another issue has also been raised by the Win8 boot locking crapola. Namely maliciousness.
If only one entity can screw with the firmware, it is harder for e.g. a virus to screw with it, hopefully becomes almost as hard as loading home brew firmware. Imagine Moron20X installing Hot Naked Chix off PirateMarket, and it flashes hacked firmware with a keylogger onto their tablet - then have your "Support" people sweet talk Moron20X into a factory reset, and steal all his logins. Wouldn't work for a lot of people but hell, just look at how many people must fall for Nigerian e-mail scams and Western Union Screw Overs per capita if Wikipedia has such a thick article on 419 scams.
My word...I don't want to think about how many times my mother has brought me something and asked if it was 'legit', with an American address and a Canadian cheque. \o/.
Truth is though, unless these things are really owned by someone else (like say your company), users should have the choice. IMHO it's good for business to lock this stuff, as long as you can like input your SN and get an unlock for a nominal fee.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
This is pretty much it, as far as I can tell. As the original post said, carriers have obvious interests (whether or not I agree with them) in maintaining control of your phone. But we want our tablets, which aren't bound to a contract with a service provider in order to function, to be more like our Windows PCs - largely under our complete control.
Which is understandable. And I feel the same way. But then, you know full well how secure Windows is[n't]. Android has a great track record so far with preventing malware and viruses from getting out into the wild in a big way, and the manufacturers probably feel that locked bootloaders and root restriction is the reason. I'm not certain I agree - Android has some good safeguards that go way beyond root - but whatever.
Ultimately, it's about user behavior. My Windows computer doesn't get viruses, because I know how to prevent that. But your average user doesn't, and when you connect a compromised computer (or tablet, or whatever) to the Internet, it endangers everyone, responsible and irresponsible alike.
Ultimately I don't agree with the top-down control imposed by Asus and the rest of the manufacturers, but from that perspective I guess it makes sense.
It's MAFIAA mostly. Asus even admitted it - saying it's because of DRM. If they can push ACTA in my country with such force our Prime Minister ignores massive demonstrations (something very uncommon in Poland) in -20 Celsius why wouldn't they push for closing up devices so they can "protect" their movies. It's because of Netflix and such - which doesn't even work outside US.
Is it Possible ?
> i saw the specs of the ASUS Vivo Tab RT TF600T-B1-GR 32GB 10.1-Inch Tablet - Gray
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230664
So am wondering someone smarter then me ( eveyone ) ,,,, would have fixed/figured a way to LOAD Windows8 on the TF700
Specs seems nearly same (pity windows can only do 1200 x800res)...
think it be a SUPER NICE to have such a beast !
cheers
This is a question, so it belongs in the Q&A-section.
Legally you cannot install Windows 8 RT on another tablet that doesn't come with it and Ilegally it's really hard because Windows 8 RT requires to have a secure boot on the tablet so you can only run Windows 8 RT
The real question is Ubuntu and Android possible?
And also you shouldnt forget that we on our tf700t have only 1gig of ram, and winRT seemingly needs 2...
Cherokee4Life said:
The real question is Ubuntu and Android possible?
Click to expand...
Click to collapse
(Too) short answer: no.
Slightly longer answer: this will probably not happen for a looooooooooooong time to come, if ever.
EDIT: it is available in an early alpha (it did take a long time, however).
MartyHulskemper said:
(Too) short answer: no.
Slightly longer answer: this will probably not happen for a looooooooooooong time to come, if ever.
Click to expand...
Click to collapse
Medium answer - Don't hijack a thread with a topic that has two other threads about it (at least two )
I'm interested in this as well. MS has be pretty developer friendly with W8, so potentially it might/someone else might do it. The question of legality might be answered by purchasing a license if they will sell them independently - just like bootcamping a Mac.
maxrdlf95 said:
Legally you cannot install Windows 8 RT on another tablet that doesn't come with it and Ilegally it's really hard because Windows 8 RT requires to have a secure boot on the tablet so you can only run Windows 8 RT
Click to expand...
Click to collapse
I haven't seen this software agreement or license... Proof or it didn't happen!
Some of us have nvflash. If we can get a full blob off of an rt device, who knows? As a wise lamp once said, "fact is, there just isn't enough fact!"
Sent from my ASUS Transformer Pad TF700T using xda premium
xfinrodx said:
Some of us have nvflash. If we can get a full blob off of an rt device, who knows?
Click to expand...
Click to collapse
You may know that even with NVFlash, you cannot scrape the (Android) bootloader from one TF700 and run it on another one, because it is encrypted with a device-specific key. I expect something similar on the RT devices.
xfinrodx said:
I haven't seen this software agreement or license... Proof or it didn't happen!
Some of us have nvflash. If we can get a full blob off of an rt device, who knows? As a wise lamp once said, "fact is, there just isn't enough fact!"
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
You're a free person, so you can wish reality away as much as you want. The main trouble is with the manufacturers locking down their devices down more and more. Again, this will not happen -- at least not until a long time from now -- and if it does, your TF700 will be EOL. You'll have gone off to another device by then, as the developers will have. No developers and only leechers left = no progression and only nagging, and a broken community.
I think my intent was misunderstood. It is really fashionable to act as though you know it all, and insist that others believe as you do. No one thought the HD2 would go the way it did when it was released, but look at how far it went. There are countless other devices that never had anything cool happen with them though. I will reiterate my point with clarification: Without having devices and software to try things with, nothing will happen. With devices and software to try things with, things might or might not happen. But pretending that you have all the answers, good or bad, is just plain ignorant. Uncertainty abounds here, even in the face of a likely void of development or effort.
Sent from my ASUS Transformer Pad TF700T using xda premium
The tf600 running android would be great
Sent from my GT-I9100 using Tapatalk 2
xfinrodx said:
I think my intent was misunderstood. It is really fashionable to act as though you know it all, and insist that others believe as you do. No one thought the HD2 would go the way it did when it was released, but look at how far it went. There are countless other devices that never had anything cool happen with them though. I will reiterate my point with clarification: Without having devices and software to try things with, nothing will happen. With devices and software to try things with, things might or might not happen. But pretending that you have all the answers, good or bad, is just plain ignorant. Uncertainty abounds here, even in the face of a likely void of development or effort.
Click to expand...
Click to collapse
I seem to have missed your post, and with the risk of being dubbed a digital necrophile, I will take the chance of replying.
I do not know your background or justification for calling someone else ignorant, but I will would call that an arrogant stance. "Clarify" all you wish, but -- the fact that I actually agree with your statement that with no one trying and/or possibly sacrificing his/her device in the process for the common good nothing will ever come about notwithstanding -- I do not see you volunteer your device for that purpose either.
Yes, uncertainty abounds all over the world in any field of human endeavour you can think of -- I'm actually a scientist myself so I know this is, unfortunately, a fact -- but that's just stating the blatantly obvious.
I know this is old
MartyHulskemper said:
I seem to have missed your post, and with the risk of being dubbed a digital necrophile, I will take the chance of replying.
I do not know your background or justification for calling someone else ignorant, but I will would call that an arrogant stance. "Clarify" all you wish, but -- the fact that I actually agree with your statement that with no one trying and/or possibly sacrificing his/her device in the process for the common good nothing will ever come about notwithstanding -- I do not see you volunteer your device for that purpose either.
Yes, uncertainty abounds all over the world in any field of human endeavour you can think of -- I'm actually a scientist myself so I know this is, unfortunately, a fact -- but that's just stating the blatantly obvious.
Click to expand...
Click to collapse
I know this is an older thread but .........
I am seeing a great price on one of these and am wondering if it is possible to remove windows 8 rt and replace it with android........
Hi,
I have Infinity for some time, locked but rooted, and I'm pretty happy with it. I'm still not sure if I like to exchange the warranty (2yrs) for better user experience as this device was pretty expensive.
Why don't we help ASUS to improve stock ROM, so everybody can take advantage of it?
I did not tried it (because of the warranty), but Scrosler was able to tune his CleanROM to a point, that everybody that tried it was very impressed with the performance. If the speed and user experience was not just traded for stability, we have a good chance to convince ASUS to implement the optimisations into the official ROM, because this could help them to sell more devices. Maybe other people like jordanmw, that are/were in contact with ASUS about different issues so they could help us to contact ASUS.
What do you think?
rkalas said:
Hi,
I have Infinity for some time, locked but rooted, and I'm pretty happy with it. I'm still not sure if I like to exchange the warranty (2yrs) for better user experience as this device was pretty expensive.
Why don't we help ASUS to improve stock ROM, so everybody can take advantage of it?
I did not tried it (because of the warranty), but Scrosler was able to tune his CleanROM to a point, that everybody that tried it was very impressed with the performance. If the speed and user experience was not just traded for stability, we have a good chance to convince ASUS to implement the optimisations into the official ROM, because this could help them to sell more devices. Maybe other people like jordanmw, that are/were in contact with ASUS about different issues so they could help us to contact ASUS.
What do you think?
Click to expand...
Click to collapse
Great idea, but I *highly* doubt that Asus would take advantage of our willingness to help.
I was beta-testing the TF101 releases and when I had problems, I wanted to send them logs and they were completely un-interested in even accepting the logs, let alone actually reviewing them! I never could understand it - they asked me to spend my time beta-testing for them and then when I had issues, they didn't even want to review the logs?!?! I swear, they were only interested in feedback if it was good feedback. Even after reporting major issues, they still released the bugged TF101 firmware (and some TF101 users are *still* having those issues and are now "stuck" since Asus basically abandoned the TF101).
So, while I can appreciate your efforts here, I truly don't think that Asus is interested in accepting our help. It's a shame too - there are so many talented developers here that could *really* help Asus with their firmware... I swear that Asus *does* read these threads and that they review the custom ROMs that these XDA developers release and then use some of the mods themselves (obviously, without giving any credit to the developers here). Granted, I have not one shred of proof of that, just an opinion!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
rkalas said:
Hi,
I have Infinity for some time, locked but rooted, and I'm pretty happy with it. I'm still not sure if I like to exchange the warranty (2yrs) for better user experience as this device was pretty expensive.
Why don't we help ASUS to improve stock ROM, so everybody can take advantage of it?
I did not tried it (because of the warranty), but Scrosler was able to tune his CleanROM to a point, that everybody that tried it was very impressed with the performance. If the speed and user experience was not just traded for stability, we have a good chance to convince ASUS to implement the optimisations into the official ROM, because this could help them to sell more devices. Maybe other people like jordanmw, that are/were in contact with ASUS about different issues so they could help us to contact ASUS.
What do you think?
Click to expand...
Click to collapse
Contact Asus directly and see if they have any interest.
I see your good intentions here.
The focus of Asus is on other products in the wide view.
Besides they pay lots of money to software engineers in the hope their products remain reliable.
One point is to report a bug and expect they fix it, which can take really many hours of hard work (I myself work in technical support, so I know what I'm talking about). So I understand, that they have little or no interest, because they would have to allocate developers for this. It is a completely different situation, if we can exactly tell them what to change and what these changes are doing. Then they only need to review the modifications and commit them to the stock ROM. This is much less work for them, and they also learn how to make the ROMs in future better.
Be sure, I would try it itself, if I only had this knowledge. But there are people here, that have this know-how, and other people, that were able to talk to ASUS about our issues.
I was playing around with disabling startup apps (to make ooodles more free RAM) after rooting my device, which is still locked mainly so I could retain the warrantee, and was searching for info on what CMClient and DMClient were and what they did, to see if I could safely and functionally disable them or not, and I ran across this post below on XDA. It states the title of this thread, ie: that Asus can void your warrantee for being rooted when you are still locked and cites the case of an XDA member who had it happen to him.
Asus Big Brother is watching your every move folks! If you've registered your device with Asus and you are rooted and didn't disable these apps they already know you are rooted and can/will void your warrantee based on being rooted alone even if you are still locked! This isn't some old thread, this was posted 08/12. Beware!!
***********************************************************************************
PS-If you are rooted you can disable CMClient and DMClient with apps like System Tuner and ROM Toolbox. But these are also the apps that make it possible to locate, shout, and wipe your remote device in case of theft but are being used by Asus in other ways for their and not our benefit. Kinda a double-edge sword.
http://forum.xda-developers.com/showthread.php?t=1833442
***********************************************************************************
Also, if this is true as it appears to be [Edit: unsubstantiated], why do most of the rooting posts here on XDA claim that only unlocking voids the warrantee, and since rooting is "100% reversible", it does not. Who validates such statements?? XDA should do something about this to avoid misleading the masses who come here seeking a source for quality and valid information about their devices. I feel VERY misled by XDA after learning this. [Edit: Red underline bold removed]
Comments?
elfaure said:
Who validates such statements?? XDA should do something about this to avoid misleading the masses who come here seeking a source for quality and valid information about their devices. I feel VERY misled by XDA after learning this.
Comments?
Click to expand...
Click to collapse
Whom do you intend to impress with red underlined bold text? Forum posts are not official XDA statements. This is a community. You should not blindly believe what you read. Not only on this forum.
What would you suggest XDA to do to ensure only correct information is provided? How did you validate the story of the one user who allegedly got his warranty rejected for rooting? Did you count how many users were rooted and got a warranty repair without issues?
Warning: This post contains false information, including this sentence.
There's nothing like a good panic attack someone else suffers. Never had I heard about rooting affecting your warranty, and as _that has alreay stated, there have been LOTS of owners having had no issues at all RMA'ing their rooted devices.
Things to take home:
1) ANYONE can post ANYTHING on the web. ANYTHING. I am confronted professionally by this kind of biased false information on a pretty much (work-)daily basis.
2) Look up a nice introductory work on statistics - it will serve you well the rest of your life. I gleefully quote Samuel L. Clemens (better known under his writer's pseudonym, Mark Twain): "There are three kinds of lies: lies, damned lies, and statistics."
Look, more panic-induced rubbish. What is this, the Daily Mail?
Rooting doesn't void warranty as far as I know, considering pretty much everyone here is rooted (myself not included), and quite a lot of them have had to RMA and had no issue.
Unlocking voids warranty, yes. The same way opening up any device does (which is pretty much what unlocking does in a digital sense.).
There is, however, a law in process (or has it already been pushed through?) that renders rooting illegal in the USA. About as illegal as removing the simlock used to be, and we all did that anyway, too.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
This is probably a random nip picking from Asus support, someone at Asus decided to pick on rooting, but again this is a very small and isolated incident case if it did happen. My suggestion is to play it safe, by make sure you flash your device back to factory stock (remove root), before send it back for RMA. Problem solved!!
ShadowLea said:
There is, however, a law in process (or has it already been pushed through?) that renders rooting illegal in the USA.
Click to expand...
Click to collapse
Incorrect. The law that just took effect makes it illegal to unlock (jailbreak) a phone or tablet to use on a different carrier while you're under contract. It is not illegal to unlock or root a device for any other purpose.
_that said:
Whom do you intend to impress with red underlined bold text? Forum posts are not official XDA statements. This is a community. You should not blindly believe what you read. Not only on this forum.
What would you suggest XDA to do to ensure only correct information is provided? How did you validate the story of the one user who allegedly got his warranty rejected for rooting? Did you count how many users were rooted and got a warranty repair without issues?
Warning: This post contains false information, including this sentence.
Click to expand...
Click to collapse
How many damn posts do I need before I can edit a post without having to wait two (2) minutes?
0. Thanks for all your feedback and constructive/destructive criticism. Exactly what I was looking for. Many different perspectives and new info on this topic. Great to find out this is seemingly an isolated incident if indeed it actually occurred at all.
1. Not looking to impress or offend anyone, simply directing your attention to the bolded items. As users scroll thru posts I want to draw their short attention span to the highlighted items so they don't miss the theme of the post and don't scroll past to the next post without mentally filing the highlighted items and to prompt them to comment if they have opinion or information. Seems to have worked well.
2. Point well taken. I know XDA can't police all threads and I did not validate the one users story. And I agree I should have posted this as more of a question than a statement. All I am seeking is the truth about this issue. I don't "blindly believe everything I read" in fact quite the contrary, hence the reason for this post. Your feedback was useful in determining that this post is not generally true for the majority of rooted members. I am very happy to learn this and I will revise my original post accordingly.
3. Good to know that many rooted users have RMA'd without issue. I now rest much easier with root. And in my opinion it should NOT void my warrantee as I am still prevented from damaging the device (can't flash custom ROMS, kernels, overclock or alter bootloader with just root; need to unlocked bootloader for these features which does understandably void warrantee)
buhohitr said:
This is probably a random nip picking from Asus support, someone at Asus decided to pick on rooting, but again this is a very small and isolated incident case if it did happen. My suggestion is to play it safe, by make sure you flash your device back to factory stock (remove root), before send it back for RMA. Problem solved!!
Click to expand...
Click to collapse
Great to hear and thanks for your feeback!
MartyHulskemper said:
There's nothing like a good panic attack someone else suffers. Never had I heard about rooting affecting your warranty
Click to expand...
Click to collapse
Nor had I. That is why I was shocked to run across the link in this post.
Hey guys,
i got my TF300T now for about 4 Months. I already sent it back to asus once because my Touchscreen wasnt working correct. After i got it back my screen was okay again but all around it (not the Screen itself, the area around) is making noises. Just a little "klick Sound" and i can push the Display Glass in a few millimeters. Its really annoying when im playing Games or writing a Text on it. Im not sure... a Friend of mine sent his TF300T to Asus too (nearly the same Problem) but didnt got it yet. What would you say?
But i have another little Problem if ill RMA it; I unlocked the Bootloader 2 Day ago via the official Asus unlock app. Is it possible to relock the bootloader and get my warranty back?
Best regards
I hope you can understand what i mean, but sorry im German and only 14 years old
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
ReMiXxXeD said:
Hey guys,
i got my TF300T now for about 4 Months. I already sent it back to asus once because my Touchscreen wasnt working correct. After i got it back my screen was okay again but all around it (not the Screen itself, the area around) is making noises. Just a little "klick Sound" and i can push the Display Glass in a few millimeters. Its really annoying when im playing Games or writing a Text on it. Im not sure... a Friend of mine sent his TF300T to Asus too (nearly the same Problem) but didnt got it yet. What would you say?
But i have another little Problem if ill RMA it; I unlocked the Bootloader 2 Day ago via the official Asus unlock app. Is it possible to relock the bootloader and get my warranty back?
Best regards
I hope you can understand what i mean, but sorry im German and only 14 years old
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
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Sounds like Asus had done a shoddy job repairing your touchscreen. According to a number of accounts recounted here, unlocking provides no means to relock the tab. That however, is the software part - technically unrelated to hardware - especially in light of the fact that your tab, still under warranty, had exhibited symptoms of a similar, if not the same, problem. If you decide to RMA it and encounter difficulty with Asus refusing to honor warranty, the argument would be that above, where locking or unlocking the device software-wise does not affect or create or aggravate the touchscreen issue in any way, shape, or form. Since the warranty also covers the hardware, Asus MUST take it back and fix it.
graphdarnell said:
Sounds like Asus had done a shoddy job repairing your touchscreen. According to a number of accounts recounted here, unlocking provides no means to relock the tab. That however, is the software part - technically unrelated to hardware - especially in light of the fact that your tab, still under warranty, had exhibited symptoms of a similar, if not the same, problem. If you decide to RMA it and encounter difficulty with Asus refusing to honor warranty, the argument would be that above, where locking or unlocking the device software-wise does not affect or create or aggravate the touchscreen issue in any way, shape, or form. Since the warranty also covers the hardware, Asus MUST take it back and fix it.
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Alright! Thanks mate
Sent from my Nexus 4 using xda app-developers app
One thing to take note of is the "cannot unlock bootloader issue after rma"
pjc21 said:
Ok I had a search through several post on the "cannot unlock" issue after rma and found what I think is the issue if you registered your tab before an rma.
When you first register your tablet online with asus - information about your tab is sent to asus including your tab's MAC address for unlock & ota verification.
It seems that some (not all) tab's that come back after getting rma'd now have a different MAC address and so now when you run the unlock tool the tab's MAC address & the one registered with asus no longer match and cannot be veriferied so the unlock tool cannot proceed, same goes for ota's here.
If this is the case I have only found one solution which is to send it back to asus and tell them the problem is with ota & unlock.
(I assume here they reset your mac address to match what they have or vice versa)
The link aerdely posted also looks like a good way to go. It's from member "Asus_USA" from the US office who is trying to help those with this issue of not being able to unlock after rma by gathering a list of users /device info to send to HQ.
http://forum.xda-developers.com/showpost.php?p=40408537&postcount=567
Hopefully asus will be kind here and I think having your device info (serial & current mac address) they should be able to reset the mac address on there end to match your current one so you will not have to send in your device - not sure here
Hope this helps
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agt7575 said:
Well, I called Asus customer service/tech support and told them about the problems I was having with the bootloader unlock app. Their response was as follows:
"Unlocking the bootloader can cause serious damage to your tablet, and is not something that Asus recommends. Therefore, we can not comment or support anything dealing with unlocking the bootloader as Asus does not want to become liable for for any damage done to anyone's tablet".
So basically, Asus has no problems supplying its customers with the unlock app, but every problem with supporting it... makes no seance to me.. ., "The first rule of fight club is you don't talk about fight club" lol
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The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.
Asus_USA said:
The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.
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f you're speaking as an authorized agent of Asus, I'd like to thank you for your effort to help users with defective tablets. Your position, however, that software and hardware are the same thing when it comes to warranty is not necessarily tenable in the eye of a US court unless you can prove on a case-by-case basis that a user's act is the cause of a faulty operation in the tab – software affecting hardware and vice-versa.
Your warning having a chilling effect on people trying to cash in on their legitimate rights is ill-advised at best, unless you're from Asus's legal department and intend to equate such claims with testimonies. Again, if you don't actually represent Asus's legal position, please refrain from making sweeping statements. Believe it, you don't want your opponent to recite these should you ever find yourself in the midst of a class action.
Asus_USA said:
The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.
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Thanks for your answer. Are u an official Asus customer ?
@ the rest - is it possible to relock the bootloader ?
Sent from my Nexus 4 using xda app-developers app
Yes I work for Asus and i frequent these boards to see if I can offer an help or insight for our customers. In my post, I did not say the software and hardware is the same thing. I said the warranty is taken as a whole, which is true. We do not have a separate software warranty and a separate hardware warranty. When you unlock the bootloader, you forfeit the warranty. There is a disclaimer before you accept.
And really, it's not just us. If you open up any device, modify the hardware or software, or you break the seal, you void the warranty. This has been the case for a lot of manufacturers. For example, if you unlock a cellphone and the display goes out, that would void the warranty, even if the display has nothing to do with the phone being unlocked to be used with a different carrier. This is a fact because I used to work on the services side for a major US carrier. I understand every region has their own rules and policies so I can only speak the US. I think in the EU, everything that I am saying would not apply, although I could be wrong.
I also said that it is not as cut and dry, and we do take things on a case-by-case basis. With that said, the OP does have a case if they call in and explain the situation. If you want, OP, shoot me a PM if you're located in the US and let me see if I can help you because it's not possible to re-lock the bootloader.
My original intent was to give advice to ReMixxxed and to let him/her know that they are not "screwed" with this current situation. I can sit and cite policy all day long,but that's not what I'm here for. My intention is to try and help and I apologize if the post came across the wrong way.
Asus_USA said:
Yes I work for Asus and i frequent these boards to see if I can offer an help or insight for our customers. In my post, I did not say the software and hardware is the same thing. I said the warranty is taken as a whole, which is true. We do not have a separate software warranty and a separate hardware warranty. When you unlock the bootloader, you forfeit the warranty. There is a disclaimer before you accept.
And really, it's not just us. If you open up any device, modify the hardware or software, or you break the seal, you void the warranty. This has been the case for a lot of manufacturers. For example, if you unlock a cellphone and the display goes out, that would void the warranty, even if the display has nothing to do with the phone being unlocked to be used with a different carrier. This is a fact because I used to work on the services side for a major US carrier. I understand every region has their own rules and policies so I can only speak the US. I think in the EU, everything that I am saying would not apply, although I could be wrong.
I also said that it is not as cut and dry, and we do take things on a case-by-case basis. With that said, the OP does have a case if they call in and explain the situation. If you want, OP, shoot me a PM if you're located in the US and let me see if I can help you because it's not possible to re-lock the bootloader.
My original intent was to give advice to ReMixxxed and to let him/her know that they are not "screwed" with this current situation. I can sit and cite policy all day long,but that's not what I'm here for. My intention is to try and help and I apologize if the post came across the wrong way.
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Thanks ! But now i have a even bigger Problem... The right corner of my screen isnt working anymore. Now i really have to rma. Is there no way to relock the tab ?
Sent from my Nexus 4 using xda app-developers app
No. What's done is done. ASUS has a permanent record of your unlock. Even if you could relock they would know.
Sent from my SCH-I510 using xda app-developers app
Asus RMA'd my tablet for a bad digitizer and fixed it free of charge despite it being unlocked. As previously stated, this is likely done on a case by case basis.
Just to be on the safe side, I did the following:
1. Rolled back to stock ROM just to be sure the issue was present using ASUS-issued software
2. clearly marked the places on the screen that were acting up to be sure a tech could reproduce
3. Included, in the RMA, that the tablet was unlocked but that I perceived this to be a hardware issue, not affected by unlocking.
So, there isn't much to lose by contacting them and/or sending the thing in (except for the cost of shipping). One thing to note, however, is that the problem has returned for me and that my tablet is now beyond the one year warranty. It's unfortunate as I'm more than happy with it.
Good luck.
Okay. Thank you very much, i think ill send it back to them tomorrow.
Sent from my Nexus 4 using xda app-developers app