Database Info

Since it runs vanilla UI...

Does that mean if you experience a problem and its rooted, they wouldn't care if you returned it?
Sent from my SPH-D700 using XDA App

if they figure out if its rooted they wont return it if its stock they most likely wont figure out that its rooted just depends on how smart the perosn is

So you'd still have to unroot just incase?
I figured it being a straight up google phone, aosp and all, they would embrace the modding
I guess we still gots a ways to go before that happens
Sent from my SPH-D700 using XDA App

A_Flying_Fox said:
So you'd still have to unroot just incase?
I figured it being a straight up google phone, aosp and all, they would embrace the modding
I guess we still gots a ways to go before that happens
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Google, yes. Samsung/Best Buy/hardware OEMs, no. Google doesn't deal with the consequences of someone bricking their phone by being stupid and the revenue loss from a warranty claim/exchange. That being said, HTC usually honored Nexus One warranties on things like hardware failures unrelated to rooting(i.e. power button fail).
Sent from my Nexus S using XDA App

unremarked said:
Google, yes. Samsung/Best Buy/hardware OEMs, no. Google doesn't deal with the consequences of someone bricking their phone by being stupid and the revenue loss from a warranty claim/exchange. That being said, HTC usually honored Nexus One warranties on things like hardware failures unrelated to rooting(i.e. power button fail).
Click to expand...
Click to collapse
I haven't lived in Texas since 1983, so I can't speak directly for Texas, but in many jurisdictions, such as California (where I live) the warrantor has no choice but to honor the warranty on a hardware failure just because a software modification was made unless the warrantor can prove that the software mod caused the hardware failure.
Warranty law in many (most?) states in the US specifically allows for user modifications to a product not voiding the warranty unless said mod causes the failure. A common example is that a modification to your car with an aftermarket stereo system doesn't void the warranty on the drivetrain.
YMMV.
Personally I would unroot and re-lock before exchanging/returning, it's really not that hard (several threads discussing how), but I wouldn't stress over it either if I didn't. Best Buy's certainly not going to go digging into the phone's settings and software to see if you've rooted. They're going to turn it on to see if it works, and they're going to check it for physical damage, that's pretty much it.
Again, several threads already discussing this if you search for them...

distortedloop said:
I haven't lived in Texas since 1983, so I can't speak directly for Texas, but in many jurisdictions, such as California (where I live) the warrantor has no choice but to honor the warranty on a hardware failure just because a software modification was made unless the warrantor can prove that the software mod caused the hardware failure.
Warranty law in many (most?) states in the US specifically allows for user modifications to a product not voiding the warranty unless said mod causes the failure. A common example is that a modification to your car with an aftermarket stereo system doesn't void the warranty on the drivetrain.
YMMV.
Personally I would unroot and re-lock before exchanging/returning, it's really not that hard (several threads discussing how), but I wouldn't stress over it either if I didn't. Best Buy's certainly not going to go digging into the phone's settings and software to see if you've rooted. They're going to turn it on to see if it works, and they're going to check it for physical damage, that's pretty much it.
Again, several threads already discussing this if you search for them...
Click to expand...
Click to collapse
However, if someone does something like installs an improperly tuned or generally misuses a nitrous oxide/supercharged system which could directly lead to damage to the vehicle. I think that's a closer example to what folks typically do with a rooted devices than the car stereo. A slight digression and we could probably spend all day in "What if" scenarios.
But yeah, mate, that's my understanding and experience as well. If the warranty claim is for a hardware issue unrelated to the modified software, HTC(don't know about Samsung, but I'd imagine it'd be the same) generally honor the warranty. My response was to @A_Flying_Fox's question regarding the official support on modding, which I highly doubt we'll ever have from hardware manufacturers due to the aforementioned revenue loss from warranty claims/exchanges from folks being silly. Also I believe the one thing exempt from any warranty repair/most insurances is water damage.
When I lurked the Nexus One forums, I did see threads pop up regarding the warranty with one of three outcomes: Full repair with no questions asked, hardware repair with a $120 charge to replace motherboard(even if this was not the cause of the fault), or flatout refusal due to the language of the unlocked bootloader explicitly saying your warranty is now void. I'll point out here that the language on the Nexus S says your warranty MAY be void.
Like you, however, I'd recommend at least relocking the bootloader before returning the phone and/or sending it in for a claim.

unremarked said:
However, if someone does something like installs an improperly tuned or generally misuses a nitrous oxide/supercharged system which could directly lead to damage to the vehicle. I think that's a closer example to what folks typically do with a rooted devices than the car stereo. A slight digression and we could probably spend all day in "What if" scenarios.
Click to expand...
Click to collapse
But that was exactly my point - if you do an "unauthorized" mod that causes the hardware malfuntion, warranty service can be denied.
If you do a modification that is not the cause of the hardware malfunction, warranty service for that hardware malfunction can NOT be denied.
If you overclock your CPU and then the CPU fries itself, you're SOL on the warranty repair.
If you root the phone and the volume switch stops working, or the screen stops working, they can't deny warranty service. Rooting in and of itself doesn't do anything that would cause a hardware malfunction; though it may let you do things (like overclocking) that can.
I'm talking about what is LEGAL, at least in my state, not what some company will try to get away with if you let them. It doesn't matter what some people say they've experienced with HTC on an N1 claim, unless they went to court over it and lost.
This isn't really the thread to discuss it, but since you gave such an extreme example that doesn't apply to the discussion at hand, I felt compelled to respond.
Peace.

distortedloop said:
But that was exactly my point - if you do an "unauthorized" mod that causes the hardware malfuntion, warranty service can be denied.
If you do a modification that is not the cause of the hardware malfunction, warranty service for that hardware malfunction can NOT be denied.
If you overclock your CPU and then the CPU fries itself, you're SOL on the warranty repair.
If you root the phone and the volume switch stops working, or the screen stops working, they can't deny warranty service. Rooting in and of itself doesn't do anything that would cause a hardware malfunction; though it may let you do things (like overclocking) that can.
I'm talking about what is LEGAL, at least in my state, not what some company will try to get away with if you let them. It doesn't matter what some people say they've experienced with HTC on an N1 claim, unless they went to court over it and lost.
This isn't really the thread to discuss it, but since you gave such an extreme example that doesn't apply to the discussion at hand, I felt compelled to respond.
Peace.
Click to expand...
Click to collapse
All excellent points, mate. I'll admit that perhaps that wasn't the best example, but I'm not really a car guy.
However, I'm going to disagree on two points: One, I think this discussion(aside from the car talk fail on my part) is on topic given the OP's question was regarding return/warranty claim. Two, the legal aspect you mentioned. In order to unlock the bootloader on the Nexus One, you had to agree to avoid your warranty.
You were not forced to do this, you were not coerced into doing this, nor was it something you could do by accident You must have knowingly and intentionally set out to unlock your bootloader. The language was very clear on what the consquences of this action were. If someone were to sue HTC over their refusal to honor warranty, regardless of the issue, I believe they would lose because they agreed to void their warranty when they unlocked.
Here is the language HTC used:
HTC said:
If you unlock the bootloader, you will be able to install custom operating system software on the phone.
A custom OS is not subject to the same testing as the original OS, and can cause your phone and installed applications to stop working properly. As a result, unlocking the bootloader will void any warranty on your phone.
To prevent unauthorized access to your personal data, unlocking the bootloader will also delete all personal data from your phone(a "factory data reset"). Press the Volume Up/Down button to select Yes or No. Then press the power button to continue.
Yes: Unlock bootloader (and void your warranty)
No: Do not unlock and restart phone.
Click to expand...
Click to collapse

unremarked said:
All excellent points, mate. I'll admit that perhaps that wasn't the best example, but I'm not really a car guy.
However, I'm going to disagree on two points: One, I think this discussion(aside from the car talk fail on my part) is on topic given the OP's question was regarding return/warranty claim. Two, the legal aspect you mentioned. In order to unlock the bootloader on the Nexus One, you had to agree to avoid your warranty.
You were not forced to do this, you were not coerced into doing this, nor was it something you could do by accident You must have knowingly and intentionally set out to unlock your bootloader. The language was very clear on what the consquences of this action were. If someone were to sue HTC over their refusal to honor warranty, regardless of the issue, I believe they would lose because they agreed to void their warranty when they unlocked.
Here is the language HTC used:
Click to expand...
Click to collapse
Only if the unlocking caused (or could have caused) the failure you're seeking warranty repair for.
Unlocking the bootloader could in no way cause the volume buttons or the earphone jack assembly to go bad, therefore just the fact that you unlocked the bootloader would not allow the manufacturer to deny you repairs for the volume buttons or speaker jack if they went bad.
It's a matter of statute. Your jurisdiction may be different.

[q] HTC- Hell To Customers (new definition)

Official on GSMARENA
"You certainly remember that this spring HTC took a rapid U-turn in their smartphone policy and decided to start locking their bootloaders to prevent unauthorized hacking and modding of the preinstalled software. The Taiwanese company was then quickly made to regret its decision as users from all over the world went online and made their discontent public. In the end, HTC CEO was quick to respond with a promise that they will revert to their old policy.
Except that no action has been taken about bringing the old ways back ever since and everyone is understandably getting impatient. Well, today the company stepped on stage to give us some more details about the when's and how's of the unlocking of the bootloaders.
As it turns out, HTC will still be releasing all its devices with locked bootloaders (booo!), but soon they will be providing a web tool that will let you unlock them if you want to (yay!). However, you will need to create an account in order to use it and "accept legal disclaimers that unlocking may void all or parts of your warranty".
The web tool should be released this month with the international version of the Sensation becoming the first supported smartphone. The EVO 3D and the T-Mobile Sensation 4G should follow right after that. And while this is certainly a wait we can live with, we can't help but notice that this is not what Peter Chou promised in May.
Here’s the exact quote: "Today, I'm confirming we will no longer be locking the bootloaders on our devices.". Are we the only ones to suspect that this is not the end of the saga just yet?"​
Source : http://www.gsmarena.com/htc_details...policy_another_storm_brewing_up-news-2962.php
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them

Right, because it is totally their fault if you f*ck up your phone or brick it by flashing a bootloader or Rom, and they should totally have to fix it.
/sarcasm
Sent from my HTC Sensation 4G using XDA App

Oh come on, Sony is doing the exact same thing. If you're not happy with the HTC method you can always unlock it the XDA way. Like it or not, unlocking your bootloader ALWAYS voided your warranty, the only difference is that now you're unable to hide it.

lalitsehgal21 said:
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them
Click to expand...
Click to collapse
Give me a break. If you really believe this, go enjoy Samsung and THEIR broken promises. HTC update their phones way more than Samsung ever will. You should be happy HTC is doing ANYTHING to appease the modding community, especially considering that most/all firmware that we flash onto our phones is based on intellectual property "borrowed" (more like stolen) from HTC in the first place.
HTC is handling this the way they are to cover their asses in case someone bricks their phone flashing it with unsupported software, and frankly, you and I both know a good percentage of the community doesn't have enough brain capacity to avoid certain doom when attempting a lot of these mods.
Also, it's a bit of a stretch to say that everyone is growing impatient. Those of us that were complaining loudly about the policy in the first place were only complaining because we HAD no possible way to unlock our bootloaders. Now we do, thanks to awesome efforts by revolutionary and teamwin. We might be keeping an eye on the developing story, because we'd like if future phones were unlockable out of the box, but the vitrol is not there. They promised us August/September, and it looks like they're standing behind that.

On Samsung you will also loose your warranty by flashing any roms and unlocking the bootloader is easy.

All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.

First, I want to say I agree with the OP.
xaccers said:
All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.
Click to expand...
Click to collapse
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
I am glad that XDA allows voices of dissent to be heard without censorship. This site has not posted my polite disagreement. Notice, the ONLY comments they've got are ones praising HTC.
The Sensation very well may be my last HTC device. I gave them honest money, but they're not giving me honest responses on matters of importance to me.

Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?

Matt1408 said:
Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?
Click to expand...
Click to collapse
As I've said, HTC has ALREADY refused service to devices that were unlocked in the past and I don't expect that to change. I'm not talking about noobs who don't know what they're doing. Let's consider people who have a clue and run into issues not caused by a hack.
If I was in charge of RMA (or anything) at HTC, I'd tell them to go back to the way things were done with their very first Android device and enjoy the fact they're making a good profit.
Neither of us will convince each other of anything. Can't say I'll go on forever in this thread over this. I vote with my wallet. I purchased once HTC promised to never lock again and they've let me down. Those who vote/pay to continue with HTC, I'm happy for you.

Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App

lalitsehgal21 said:
Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App
Click to expand...
Click to collapse
Exactly how I feel about it. They made a broad open statement that would please ears and got people like me literally won over to buy after that happened. Then they deliver this...
You can even read some of my old posts in this Sensation forum even before release where I was saying I can't get this device if they don't unlock it. Sure 3rd party Devs found a way, but I'm not going to continue this arms race game with HTC. I don't need them and they obviously can carry one without me.
Before I saw the video above and this thread, I was planning to start this thread myself. I just found the video later today when checking out the HTC home page.

I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

The Radius Kid said:
I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Click to expand...
Click to collapse
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

BarryH_GEG said:
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Click to expand...
Click to collapse
Correct.
It's not like they didn't know the operating conditions of the phone when they bought it.
Modify it at your own peril and don't cry if you brick it.

Anyone who expects to do whatever they want to their phone and not void your warranty is retarded. Can you do this to pc's? Tv's? Anything else in any category of consumer products? No, if you don't like it don't buy it. Buying a phone with a policy you don't like then *****ing about it is pretty redundant.

i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?

magnum_touchpro said:
i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?
Click to expand...
Click to collapse
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..

RoosterX said:
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..
Click to expand...
Click to collapse
I think your right. When I'm home with my beast of a router (D-link HD) my WIFI is awsome with full bars on every single floor and every single room of a 3 story house. When I'm at a friends house with some ****ty wireless G router, my WIFI sucks. It wont even get full bars in the same room.
Sent from my HTC Sensation 4G using XDA Premium App

Darnell_Chat_TN said:
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
Click to expand...
Click to collapse
It always amazes me how little consumer protection there seems to be in the US
Thankfully there are other ways to unlock the bootloader without affecting the warranty.

Well guys..... Look at this....deat grip issue was still managable....then came.a big issue of touchscreen sensitivity and after that the panel is made by different brands...now a broken promise yhat too made by ceo himself.....I many times ask myself.... Was this fone tested well before launch or was it a haste move to match gs2.... Either way those like me who trusted htc since years are feelin off to hv trust shaken...
Sent from my HTC Sensation Z710e using XDA Premium App

Be aware they know when you've been bad or good.

Before jb update i sent an email to Asus asking a few questions. They promise a reply within 48 hrs. 10 days latter i got a response which is actually faster than the last time. They did not answer my questions, they did however inform me i was unlocked. They did directed me to some info which i didn't bother with.
I was not unlocked at the time email, and the only reason i unlocked was all the problems i was having with jb update. I was only able to update and remain rooted through the help of the many good people on xda.
I don't tell these people thank you enough. Big shout out to the people of xda.
If you don't want Asus to know you have to keep modem off until you remove the programs that send info to Asus. Please post names i forgot them.
I tried to, but info got out anyway.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Kind of scary...

You can't unlock while not connected to the internet. The software checks in with their servers to do the unlock, so of course they know.

woodsonmh said:
Before jb update i sent an email to Asus asking a few questions. They promise a reply within 48 hrs. 10 days latter i got a response which is actually faster than the last time. They did not answer my questions, they did however inform me i was unlocked. They did directed me to some info which i didn't bother with.
I was not unlocked at the time email, and the only reason i unlocked was all the problems i was having with jb update. I was only able to update and remain rooted through the help of the many good people on xda.
I don't tell these people thank you enough. Big shout out to the people of xda.
If you don't want Asus to know you have to keep modem off until you remove the programs that send info to Asus. Please post names i forgot them.
I tried to, but info got out anyway.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
As was said above the unlock tool HAS to verify with ASUS before unlocking your device. It sends ASUS a copy of your tabs S/N so that ASUS knows to no longer offer warranty services. What happened was they didn't get to your email until after the unlock, and when they pulled up the S/N on your email it flagged as unlocked device. I have not heard of anyone unlocking and ASUS not knowing.

Isn't this akin to contacting Apple support with a jailbroken iPad.

Eh, I'm okay with burning my warranty because of unlocking. It says multiple times, and in big letters, that you'll no longer be covered under their manufacturers warranty if you choose to unlock it. This really makes sense from a business standpoint, because there is a lot you can do to this tablet once it's unlocked, and a good chance of bricking. They don't want to devote the time or the money to support everything that can go wrong when you start flashing 3rd party roms, so they cut it out entirely.
Does it suck? Sure. Unlocking voids warranties on every phone though, just many manufacturers don't notice or take it in to account. Also, there have been accounts of people still getting service on their device even when it has been unlocked.
I like to think of it like this: I buy a car that has a highly customizable computer (timing, fuel mix, etc). This is fine, but I want more acute control of the settings, so I buy a mod chip to stick on there to gain low level access to settings that weren't necessarily designed to be modified outside their norms, even though the engine can take the modifications. In the process of tweaking the timing, I totally burn out the engine. Should I expect the manufacturer to fix my car now, since I just bought it? No, it was my fault it broke.
I realize that this is an analogy that falls short in many places. Android is, of course, FOSS, but it is designed to run on embedded systems. More and more these tablets and phones are given hardware more akin to an actual computer, so maybe the mindset of manufacturers should shift away from an embedded system and more to computers, but we're not there yet.
I haven't had a situation where I had to send in one of my unlocked Android devices for a software bricking, but I imagine most manufacturers will send it right back if they see that I unlocked it. Essentially Asus is cutting out that step by recording the serial number upon unlock. It's pretty big-brotherish, but they're not actively monitoring the information on our device. There was/is a big controversy over DMClient having access to all our information, but you can see exactly what information it is by going to devicetracker.asus.com (Note: Don't create an account if you don't want your information reported).
I'm sorry this has gotten a bit TL/DR. None of us like the idea of being punished for doing something we think should be a given Android right. It's important to keep in mind though that we're buying an Asus device running Android, not a Nexus device (regardless of the manufacturer). Asus reserves the right to provide any warranty they please, they're selling us this device after all. If you don't like their methods, they're well documented by now, maybe you should look in to another device. Asus doesn't care about you, or your information, they care about the products they're making and selling, and they'll support that product in any way they see fit. This isn't apologetic, this is just how it is.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

I was a little surprised this came up so fast. i could understand checking on a return but an email. Another thing they had to do is cross reference my email. I gave them no tablet info. I am registered. Ill use a different email next time.
I understood the risks when i did it and had pretty much decided root was enough. If i hadnt had such a hassle upgrading who knows. Now im glad i did. Having a great time with clean rom.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

the_game_master said:
Isn't this akin to contacting Apple support with a jailbroken iPad.
Click to expand...
Click to collapse
Seems more like contacting apple and because its been 10 days you jailbreak it and then they respond 'duh! your jailbroken!'
sent from LG optimus s (republic wireless) on tapatalk

Say What?! Locked and Rooted voids Asus warrantee - Read This!!

I was playing around with disabling startup apps (to make ooodles more free RAM) after rooting my device, which is still locked mainly so I could retain the warrantee, and was searching for info on what CMClient and DMClient were and what they did, to see if I could safely and functionally disable them or not, and I ran across this post below on XDA. It states the title of this thread, ie: that Asus can void your warrantee for being rooted when you are still locked and cites the case of an XDA member who had it happen to him.
Asus Big Brother is watching your every move folks! If you've registered your device with Asus and you are rooted and didn't disable these apps they already know you are rooted and can/will void your warrantee based on being rooted alone even if you are still locked! This isn't some old thread, this was posted 08/12. Beware!!
***********************************************************************************
PS-If you are rooted you can disable CMClient and DMClient with apps like System Tuner and ROM Toolbox. But these are also the apps that make it possible to locate, shout, and wipe your remote device in case of theft but are being used by Asus in other ways for their and not our benefit. Kinda a double-edge sword.
http://forum.xda-developers.com/showthread.php?t=1833442
***********************************************************************************
Also, if this is true as it appears to be [Edit: unsubstantiated], why do most of the rooting posts here on XDA claim that only unlocking voids the warrantee, and since rooting is "100% reversible", it does not. Who validates such statements?? XDA should do something about this to avoid misleading the masses who come here seeking a source for quality and valid information about their devices. I feel VERY misled by XDA after learning this. [Edit: Red underline bold removed]
Comments?

elfaure said:
Who validates such statements?? XDA should do something about this to avoid misleading the masses who come here seeking a source for quality and valid information about their devices. I feel VERY misled by XDA after learning this.
Comments?
Click to expand...
Click to collapse
Whom do you intend to impress with red underlined bold text? Forum posts are not official XDA statements. This is a community. You should not blindly believe what you read. Not only on this forum.
What would you suggest XDA to do to ensure only correct information is provided? How did you validate the story of the one user who allegedly got his warranty rejected for rooting? Did you count how many users were rooted and got a warranty repair without issues?
Warning: This post contains false information, including this sentence.

There's nothing like a good panic attack someone else suffers. Never had I heard about rooting affecting your warranty, and as _that has alreay stated, there have been LOTS of owners having had no issues at all RMA'ing their rooted devices.
Things to take home:
1) ANYONE can post ANYTHING on the web. ANYTHING. I am confronted professionally by this kind of biased false information on a pretty much (work-)daily basis.
2) Look up a nice introductory work on statistics - it will serve you well the rest of your life. I gleefully quote Samuel L. Clemens (better known under his writer's pseudonym, Mark Twain): "There are three kinds of lies: lies, damned lies, and statistics."

Look, more panic-induced rubbish. What is this, the Daily Mail?
Rooting doesn't void warranty as far as I know, considering pretty much everyone here is rooted (myself not included), and quite a lot of them have had to RMA and had no issue.
Unlocking voids warranty, yes. The same way opening up any device does (which is pretty much what unlocking does in a digital sense.).
There is, however, a law in process (or has it already been pushed through?) that renders rooting illegal in the USA. About as illegal as removing the simlock used to be, and we all did that anyway, too.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

This is probably a random nip picking from Asus support, someone at Asus decided to pick on rooting, but again this is a very small and isolated incident case if it did happen. My suggestion is to play it safe, by make sure you flash your device back to factory stock (remove root), before send it back for RMA. Problem solved!!

ShadowLea said:
There is, however, a law in process (or has it already been pushed through?) that renders rooting illegal in the USA.
Click to expand...
Click to collapse
Incorrect. The law that just took effect makes it illegal to unlock (jailbreak) a phone or tablet to use on a different carrier while you're under contract. It is not illegal to unlock or root a device for any other purpose.

_that said:
Whom do you intend to impress with red underlined bold text? Forum posts are not official XDA statements. This is a community. You should not blindly believe what you read. Not only on this forum.
What would you suggest XDA to do to ensure only correct information is provided? How did you validate the story of the one user who allegedly got his warranty rejected for rooting? Did you count how many users were rooted and got a warranty repair without issues?
Warning: This post contains false information, including this sentence.
Click to expand...
Click to collapse
How many damn posts do I need before I can edit a post without having to wait two (2) minutes?
0. Thanks for all your feedback and constructive/destructive criticism. Exactly what I was looking for. Many different perspectives and new info on this topic. Great to find out this is seemingly an isolated incident if indeed it actually occurred at all.
1. Not looking to impress or offend anyone, simply directing your attention to the bolded items. As users scroll thru posts I want to draw their short attention span to the highlighted items so they don't miss the theme of the post and don't scroll past to the next post without mentally filing the highlighted items and to prompt them to comment if they have opinion or information. Seems to have worked well.
2. Point well taken. I know XDA can't police all threads and I did not validate the one users story. And I agree I should have posted this as more of a question than a statement. All I am seeking is the truth about this issue. I don't "blindly believe everything I read" in fact quite the contrary, hence the reason for this post. Your feedback was useful in determining that this post is not generally true for the majority of rooted members. I am very happy to learn this and I will revise my original post accordingly.
3. Good to know that many rooted users have RMA'd without issue. I now rest much easier with root. And in my opinion it should NOT void my warrantee as I am still prevented from damaging the device (can't flash custom ROMS, kernels, overclock or alter bootloader with just root; need to unlocked bootloader for these features which does understandably void warrantee)

buhohitr said:
This is probably a random nip picking from Asus support, someone at Asus decided to pick on rooting, but again this is a very small and isolated incident case if it did happen. My suggestion is to play it safe, by make sure you flash your device back to factory stock (remove root), before send it back for RMA. Problem solved!!
Click to expand...
Click to collapse
Great to hear and thanks for your feeback!

MartyHulskemper said:
There's nothing like a good panic attack someone else suffers. Never had I heard about rooting affecting your warranty
Click to expand...
Click to collapse
Nor had I. That is why I was shocked to run across the link in this post.

PSA: HTC Will NOT Honor Warranty After HTCDev Unlock

I'm writing this message since a lot of people are probably thinking that their warranty is still intact, since a lot of posts here and elsewhere claim that it is.
Before I unlocked my Telus One X, I wanted to be sure my warranty would be honored so I read all the materials I could, including the warranty text, the message on HTCDev.com, and various posts on this, and other forums.
Everything indicated that the warranty would only apply to direct consequences of the unlocked bootloader, eg: bricking your phone. This is reasonable, and it would be reasonable to assume that hardware defects would continue to be covered. I'm totally OK with that.
However, it seems that this is not, in fact, the case.
My One X recently started having a backlight issue, where squeezing the phone in the middle would cause the backlight to go out. Eventually, the backlight stopped working altogether, though I could see the screen if I looked hard enough in the right light, and it played sounds and received calls normally. I brought it in to my Telus dealer for repair and, since I'm in Canada, it was shipped to a company called FutureTel.
After a week, I had to chase down the status of my repair. Essentially FutureTel stated, according to the representative at the Telus dealer, that the phone was "beyond repair" and gave me the option of buying a replacement phone. I was given no more information.
This didn't make sense to me, so I started calling around to all involved. The dealer told me to call Telus.
Telus: We have nothing to do with that. The dealer sent it to HTC. You need to call HTC.
This is where it starts getting extremely odd...
HTC: We don't warranty these phones. We sell them to Telus/Rogers/Bell, and they "modify" them so we have nothing to do with it. We can't even provide a warranty due to this modification. For warranties, they contract FutureTel. You need to call them directly, here's their number
FutureTel: The warranty was denied due to "illegal software." (I asked what law was violated, and she wouldn't elaborate) We only handle warranties based on HTC policies. They are the only party that actually provides the warranty. Call them
HTC (again): Previous HTC guy was wrong. We set the policy, and the policy states that "If you root the device, your warranty is void."
This really bugged me, since I didn't see any such statement on any documentation from HTC or Telus, so I asked for clarification: "Where is this stated, and what, exactly, does it say?"
He responded with a lot of vague "in the warranty", and "on our website" answers but could not definitively find any such statement. I quoted the text from HTCDev.com and he said that didn't matter. It's the warranty, and directed me to a page on their website under support listing the warranty policies.
There is a curious omission of Canada in the list, and we went back and forth many times with him claiming I followed his instructions wrong before he eventually said, "just look at the United States one."
The thing is, It doesn't actually state what is claimed to be stated in that document, despite claims that it did. Under "LIMITED WARRANTY STATEMENT" Section 7, it lists the instances that void the warranty. Nothing about unlocking or bootloaders or software of any kind.
I kept asking for the exact section that voids the warranty, and eventually, he pointed to a section under the software EULA:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
Click to expand...
Click to collapse
If you are familiar with EULAs and agreements, you know what this means: The phone comes with software preloaded that wasn't written by HTC: eg: Facebook. If you use that software, then it's own license will be in effect. Read this as: "Facebook is responsible for their own software. We just handed it to you"
No matter what I tried, I couldn't get the guy to accept the actual interpretation of the passage and he continued to state that it means that if I "use any 3rd-party software, the warranty is void."
Right then.
I asked for an escalation in hopes of getting someone who can parse the English language. Unfortunately, I got the same thing. She pointed to the exact same passage, claiming that it voids the warranty. I tried to point out how ridiculous that reading was: "With your interpretation, that means that any software I install, even via the Play store, voids the warranty." Her response: "It says nothing about apps."
Great. That section is entirely about apps...
So, I asked them that if this is the case, then to please amend the text on HTCDev.com to state clearly that the warranty is void if you continue. She said she would pass that along. (right...)
So here is the bottom line: HTC WILL NOT COVER YOUR PHONE IF YOU UNLOCK THE BOOTLOADER. If you are worried about your warranty and you are considering using HTCDev to unlock it, do not assume you will be covered as many other posts state.
If you want coverage, and you want to unlock, you really only have 2 options:
Unlock using another method that does not "mark" the phone
Get 3rd-party coverage from you provider or somewhere else. It seems that people have had good luck with those, despite bootloader status

I thought this was mentioned and must be agreed upon as soon as the HTCDev unlock process begins.

jacobas92 said:
I thought this was mentioned and must be agreed upon as soon as the HTCDev unlock process begins.
Click to expand...
Click to collapse
Here is all it says on the matter:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Click to expand...
Click to collapse
Also:
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
Click to expand...
Click to collapse
And:
This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty.
Click to expand...
Click to collapse
It specifically mentions issues related to the unlocking in all cases. There is no text that specifically voids the entire warranty at any point in the process. Also, in searches of XDA and other sites, I found MANY posts claiming that hardware issues are still covered and to have at it. I wanted to warn people about these posts since they come up at the the top when you Google it.
There are threads where people say they have gotten repairs, but it seems that they most likely had 3rd-party warranties via the carrier. (Sprint and Verizon both came up.)

When I unlocked my bootloader, I thought it was pretty clear that my warranty was void.
If youre unlocking your bootloader, you should at least have enough understanding of software and hardware to know that it's not hard to blame most hardware issues on software modifications. Obviously a large company will avoid added costs if they can.
Sent from my HTC One X using xda app-developers app

ILiPri case
exad said:
When I unlocked my bootloader, I thought it was pretty clear that my warranty was void.
Click to expand...
Click to collapse
Based on what, though? I, along with many others, saw no reason to expect the whole warranty to be void, especially since there is no language to indicate this.
If you're talking about HTC not helping you if you brick your phone, then of course we would all expect that, and the language specifically says so.
A LOT of people are on these forums claiming that the phones WILL be covered for hardware defects, and this is not the case.
The worst part is that they are pointing to language relating to 3rd-party software that is pre-loaded by HTC themselves as the reason they won't honor the warranty. If this is how they are claiming that section is to be interpreted, then they can point to anybody who installed literally anything from the Play Store and say the warranty is void.

I'm not saying what they're doing is right. I'm just saying it's to be expected. I have yet to see such thing as a morally sound company.
Sent from my HTC One X using xda app-developers app

Same exact thing happened to my phone, and a few other peoples. Seems weird.
Sent from my Nexus 4

jimfunk said:
Based on what, though? I, along with many others, saw no reason to expect the whole warranty to be void, especially since there is no language to indicate this.
If you're talking about HTC not helping you if you brick your phone, then of course we would all expect that, and the language specifically says so.
A LOT of people are on these forums claiming that the phones WILL be covered for hardware defects, and this is not the case.
The worst part is that they are pointing to language relating to 3rd-party software that is pre-loaded by HTC themselves as the reason they won't honor the warranty. If this is how they are claiming that section is to be interpreted, then they can point to anybody who installed literally anything from the Play Store and say the warranty is void.
Click to expand...
Click to collapse
It's pretty much common sense. You're messing with a phone and changing software that is unofficial to the phone. There's reasons why it flags the phone in the hboot. If you brick you may be lucky enough to fool your provider and get a free one back but same with iPhones. If you break your phone while it is jailbroken and don't restore it before you take it to apple they won't repair your phone without a cost. It's still pretty much common sense
Sent from my HTC One XL using xda app-developers app

Megadoug13 said:
It's pretty much common sense. You're messing with a phone and changing software that is unofficial to the phone. There's reasons why it flags the phone in the hboot. If you brick you may be lucky enough to fool your provider and get a free one back but same with iPhones. If you break your phone while it is jailbroken and don't restore it before you take it to apple they won't repair your phone without a cost. It's still pretty much common sense
Click to expand...
Click to collapse
It's common sense if I brick it, but not if there's a hardware defect, especially when the unlock was provided by HTC. There is also no language in any of the agreements that voids the warranty.
Not familiar with Apple, but if I buy a notebook and install Linux on it, my warranty is still intact, even though I replaced the bootloader. I've gone through that multiple times.
Finally, the whole point of this post was to make people aware that HTC won't honor the warranty, since there are many threads here where people say they will. I read those threads, along with all of the warranty information, and the text on HTCDev.com, before I went ahead with it. There was nothing official to indicate the warranty was void, and in fact many people suggested it would be honored.

jimfunk said:
Not familiar with Apple, but if I buy a notebook and install Linux on it, my warranty is still intact, even though I replaced the bootloader. I've gone through that multiple times.
Click to expand...
Click to collapse
Comparing apples and oranges. You're partitioning and overwriting rewriteable Disk Space. This does not cause any damage. A better comparison would be flashing a modified bios on a videocard or motherboard which is ALSO NOT COVERED by any manufacturer.
When overwriting Read only memory, there is more risk involved and it takes skilled people to restore and repair. Software is specifically designed to work with the hardware contained within. This is also one of the reasons your phone OS may seem zippier than your PC.
I can completely understand why a company would not warrant a phone that's been messed with. It's difficult to narrow down the cause and eventhough some hardware failures are unlikely to be caused by unlocking your bootloader it can be difficult to determine. Then after they've spent time and money determining if bootloader unlocking is the cause of the hardware defect, the customer may not even want to pay to have it fixed.

exad said:
I can completely understand why a company would not warrant a phone that's been messed with. It's difficult to narrow down the cause and eventhough some hardware failures are unlikely to be caused by unlocking your bootloader it can be difficult to determine. Then after they've spent time and money determining if bootloader unlocking is the cause of the hardware defect, the customer may not even want to pay to have it fixed.
Click to expand...
Click to collapse
If it's obvious that the cause was a manufacturing defect, the software doesn't matter.
In any case, the warranty text, and the text on HTCDev.com are clearly stated, regardless of what is "obvious" to you. There is NO reading of the materials that indicates that the warranty is void, and there ARE people out there telling others that it would be covered.
The whole purpose of a pre-defined agreement is that everybody knows where they stand BEFORE entering into that agreement. Neither party can change the rules afterwards, or enact hidden policies without ensuring that all parties are informed. There are laws in the US and Canada for exactly this kind of thing. If the whole thing was solely up to the discretion of the manufacturer, there wouldn't be warranty agreements in the first place.

jimfunk said:
If it's obvious that the cause was a manufacturing defect, the software doesn't matter.
In any case, the warranty text, and the text on HTCDev.com are clearly stated, regardless of what is "obvious" to you. There is NO reading of the materials that indicates that the warranty is void, and there ARE people out there telling others that it would be covered.
The whole purpose of a pre-defined agreement is that everybody knows where they stand BEFORE entering into that agreement. Neither party can change the rules afterwards, or enact hidden policies without ensuring that all parties are informed. There are laws in the US and Canada for exactly this kind of thing. If the whole thing was solely up to the discretion of the manufacturer, there wouldn't be warranty agreements in the first place.
Click to expand...
Click to collapse
*Shrug*
"There are those who will insist on disabling S-ON purely to have full access regardless of security implications or to primarily promote specific tools and installation techniques that have taken the more convenient route of assuming all security is off. If a command line tool is deemed as inconvenient, developers can easily develop alternatives that would allow others to install their custom roms without having to alter their device’s Security-ON status. As duly noted in the accompanying email with your unlock_code.bin, please remember that unlocking your bootloader may void all or parts of your warranty and your device may not function as intended by HTC. Unlocking the bootloader is for development purposes only."
pulled that from FAQ on HTCDEV.com

exad said:
may void all or parts of your warranty and your device may not function as intended by HTC. Unlocking the bootloader is for development purposes only[/B]."
Click to expand...
Click to collapse
This language is vague, and feeds the apparent consensus on these forums that HTC will still honor manufacturing defects as long as it's obviously not caused by the unlocking.
The reason legal language is written the way it is, is to ensure that the terms are clear. If they want to make it known that it will void the warranty, they should use different language, such as "unlocking your bootloader WILL void your warranty and your device may not function as intended by HTC"
This ambiguity has led to incorrect information being passed on these forums and showing up in Google searches on the topic.
It sounds like you are misreading the purpose of my post as a "poor me" story. It is not. I am taking my lumps and getting my phone fixed elsewhere. I simply wanted to make sure that anybody else curious about the topic will find some clear information when they search, instead of finding the many other posts that state that the warranty IS covered.

jimfunk said:
This language is vague, and feeds the apparent consensus on these forums that HTC will still honor manufacturing defects as long as it's obviously not caused by the unlocking.
The reason legal language is written the way it is, is to ensure that the terms are clear. If they want to make it known that it will void the warranty, they should use different language, such as "unlocking your bootloader WILL void your warranty and your device may not function as intended by HTC"
This ambiguity has led to incorrect information being passed on these forums and showing up in Google searches on the topic.
It sounds like you are misreading the purpose of my post as a "poor me" story. It is not. I am taking my lumps and getting my phone fixed elsewhere. I simply wanted to make sure that anybody else curious about the topic will find some clear information when they search, instead of finding the many other posts that state that the warranty IS covered.
Click to expand...
Click to collapse
Unfortunately, while I whole heartedly agree that more people should know this, I doubt many will find this thread before it's too late.

if the device is s-off, the tampered message can be removed, ruu can be installed, the s-on flag can be set again, and the bootloader can be re-locked. That would remove any trace of root or unlocked bootloader.

I sent my devices back relocked, ruu'ed to the tampered flag was removed, and s-off for a microphone problem and HTC fixed it under warranty.

I think it depends on country, but in the end if you believe HTC/telus is breaking a contract or other laws you should get a lawyer and prove your point.
In Australia, where I live, the warranty is from the place of purchase and extends for a length of time that can be reasonably expected for that device.
Manufacturer warranties are not law and are purely given by manufacturers in good faith. If I buy from Telstra, Telstra must give a warranty and the warranty at least extends for the length of a contract the phone was puchased with eg 2 years.
Telstra having arrangments with HTC to fix warranty issues is upto Telstra and htc, it has zero to do with the customers statutory warranty from Telstra that is covered and protected by Australian consumer law.
Telstra can not void the devices warranty based on unlocking the bootloader.
Similar Harvey Norman's cannot void based on a void sticker over a screw being broken on a tv set.
Sent from my HTC One XL using xda app-developers app

ImagioX1 said:
I sent my devices back relocked, ruu'ed to the tampered flag was removed, and s-off for a microphone problem and HTC fixed it under warranty.
Click to expand...
Click to collapse
I'm about to relock my phone, apply the ruu files and send it in for warranty. I was wondering if there is a thread to a proper proceedures in doing so? More to the point what you did with removing the tampered flag. If you were successful then would you mind giving more advice as to how.

Aren't disclaimers about our voided warranty posted all over forums?
Sent from my One X using xda app-developers app

dethpikil said:
Aren't disclaimers about our voided warranty posted all over forums?
Click to expand...
Click to collapse
They also say your phone might experience explosions of puppy kisses. What is said on these forums has no bearing on warranty status in any country.
At best they are advice related to warranty status as the dev understands in their own country.
I think in most cases it is based on what is understood to be the case in USA. A country known to offer very little consumer protection.