Related
Can someone post a picture of "dust under the screen" I'm a bit confuses on what people mean when they post this problem.
Sent from my MT4G running Gingerbread
Well far as I know as the dust is behind/underneath the touch screen glass. Which does happen trust me sometimes it gets in as in my HD2 I saw dust in rare camera and behind the screen which was not present when I got it but as time went on. DWAI it as its not that serious unless you have OCD or something as it bothers you lol then its another issue.
I had it on my first device, very obnoxious. I take good care of my phone and am constantly wiping the smudges off the screen. It looks like dust ON the screen that just never budges no matter how hard you rub it with a microfiber.
If you take excellent care of your phones it will piss you off to no end. If you always have smudges on your screen and you don't notice then don't worry about it.
I have dust right above my front facing camera
Sent from my HTC Glacier using XDA App
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
HyperNode said:
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
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That sucks, my first one had that. Not cool.
Time to return it.
Phateless said:
That sucks, my first one had that. Not cool.
Time to return it.
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Click to collapse
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Click to collapse
Couldn't hurt. I even flat out told the rep, "I know I'm being a little nitpicky, but this is your FLAGSHIP DEVICE and I've been with you guys for 6 years. I want it to be right."
They really can't argue with that.
sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Click to collapse
I just got my replacement because of 10 dust specs under my touchscreen. I referred them to the t-mobile forum and they believed me. My new one has the good screen and the built quality seems to be better. Good Luck with exchanging your phone.
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
HyperNode said:
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
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I had my MT4G for nearly 2 months....it was the second one. I am almost sure it will happen again. As long as I don't see it it's fine;-)
As I was reading this thread I removed my screen protector and sure enough I have little black spots under my screen and this completely pisses me off. I baby my phones to the point that my girlfriend and I get into heated arguments and to have dust under the screen is unexceptionable. I'd call T-Mobile right this f###ing second if I didn't want to be on hold for over an hour which is something that is down right ridiculous!!!!!!!!!!!
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
Sfkn2 said:
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
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In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
porter66062 said:
In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
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Click to collapse
Did you receive new or refurbished phones? Is there any way to tell the difference?
Honestly, I couldn't tell between refurbished and new. They don't really tell you, and as far as I know, there isn't a way to tell.
I'm sure that I got refurbished on a few of them, but in a lot of cases the refurbished phones are in better shape and go through more testing than the new phones.
Thank you for the information, Porter.
i think i posted a thread like this a couple of months back but whateverr ;p
its the same phone but more damaged. Is it Possible for a warranty exchange still?
i still have warranty on this phone.
Pics: http://imgur.com/a/jjQ4B
yeah, by all means. just be sure to return back to stock if you are rooted.
thanks ill do it toomorow cause i think the online chat is closed. incase anybody is wondering how it got damaged that badly is cause i was biking and my chain snapped and i fell really hard on the ground and the phone fell out of my pocket. btw im a 15 year old so expect a damaged phone like this ;p
one more thing under the battery cover my grounding pin (http://attachments.xda-developers.com/attachment.php?attachmentid=721995&d=1316218760) snapped cause i pulled up and broke it ): wi they still take it back and wont make me pay them $500 to replace it?
EDIT: heres a pic http://i.imgur.com/lfny1.jpg
alfadog77 said:
thanks ill do it toomorow cause i think the online chat is closed. incase anybody is wondering how it got damaged that badly is cause i was biking and my chain snapped and i fell really hard on the ground and the phone fell out of my pocket. btw im a 15 year old so expect a damaged phone like this ;p
one more thing under the battery cover my grounding pin (http://attachments.xda-developers.com/attachment.php?attachmentid=721995&d=1316218760) snapped cause i pulled up and broke it ): wi they still take it back and wont make me pay them $500 to replace it?
EDIT: heres a pic http://i.imgur.com/lfny1.jpg
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i think so.
haha well hey i'm only 14 here...
old MT4G died because of the eMMC chip failure...
haha wowwww we im gonna try tommorow and hpe i wont need to pay them for a new phone. wish me luck D
Are you gonna try to use the regular warranty? Or are you talking about the warranty that you pay for monthly where you need to pay a 130$ deductible for a new phone?
Because that looks pretty badly damaged. It would suck if they got it and then charged your account because it was damaged. I'm no sure what there policy on that is.
i was gonna try with the regular warranty
alfadog77 said:
i was gonna try with the regular warranty
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dunno sorry :\
good luck!
how long is the warranty? My Home button has gotten glitchy and my earpiece buzzes sometimes.
bittermormon said:
how long is the warranty? My Home button has gotten glitchy and my earpiece buzzes sometimes.
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my warrenty last till Valentines day (there was a special going on and were giving out free MT4G with a 2 year contract
bittermormon said:
how long is the warranty? My Home button has gotten glitchy and my earpiece buzzes sometimes.
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Click to collapse
It's a year from when you bought your phone. I got mine like 2 weeks after launch, so mine should be ending middle of NOV.
alfadog77 said:
my warrenty last till Valentines day (there was a special going on and were giving out free MT4G with a 2 year contract
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lol same here
Sent from my HTC Glacier using xda premium
mackster248 said:
It's a year from when you bought your phone. I got mine like 2 weeks after launch, so mine should be ending middle of NOV.
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Thanks. I got mine in early November. I have less than a month to replicate the fuzzy earpiece consistently I guess. Do I need to prove to the rep in the store that it's not working? I've never done a warranty exchange on a phone.
bittermormon said:
Thanks. I got mine in early November. I have less than a month to replicate the fuzzy earpiece consistently I guess. Do I need to prove to the rep in the store that it's not working? I've never done a warranty exchange on a phone.
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No, dial 611 on your phone. That will take you directly to TMO. Whent he automated machine asks you your reason for calling, just say "CANCEL." That will take you directly to cusotmer service.
Explain your problem and they'll do an exchange for you.
I've done it like 6 times, lol.
I have a Motorola Triumph that i bought new from pre-order. Of course we all know most of the problems it had! Well i have one of those and it had the charging problem were you had to wiggle the cable around till it charged or have to not touch it or pick it up while charging, or if you did it would stop charging.
I sent the phone in for repair under my 2 year Motorola warranty.
When they received the phone (9/28/2011 @ 10:05AM) i called and asked how the repair was doing later that day and whoever i talked to said that everything was ok and it will be covered under warranty and that is already being repaired and it would take 5-7 business days to repair. so i waited patiently for it to return which is today (10/5/2011) i opened it up and saw 2 cards one saying pretty much that they are not going to repair it under warranty due to severe physical abuse and misuse, and the other card saying they will give me a 15% discount towards a new Motorola product at there store, but guess what they don't sell the Triumph in the Motorola store on-line, how convenient for them! and to top all of this off they took my PCB out of my old phone and the sticker with all the MEID's and put it in another phone and sent it to me! The one i sent to them had 2 scratches on the screen with no screen protector and no damage to the back of the phone. The one i get back has a huge scratch on the back, the paint around the camera is almost gone and scratched, the MEID sticker is damaged from trying to remove it when they switched it, and the screen has a screen protector with no scratches.
All im wanting from you guys and girls is to help me out and sign a petition (say agree or whatever stating that Motorola should A: Repair my phone for free or B: Replace my phone for free) to get my phone fixed/replaced.
I know there are alot of you out there with the same problem or different ones that Motorola needs to fix, so this is your time to help!!
So after all of that said, please agree or whatever stating that you feel like Motorola should repair or replace my phone for free!!! and I'm not trying to get one over on them you can clearly see by your own personal experiences with the phone that it is not from personal misuse or damage! I thank everyone here on XDA-Developers i've been here for a while and i'm never leaving!!
I didn't know Motorola took back phones like that... you probably should have contacted Virgin Mobile instead.
That much said... get Moto to send your phone back. Your original phone. This has a great amount of wtfness around it, but hopefully if it's the wrong MEID you'll be able to prove it by pointing to the MEID linked to your Virgin Mobile account.
primetechv2 said:
I didn't know Motorola took back phones like that... you probably should have contacted Virgin Mobile instead.
That much said... get Moto to send your phone back. Your original phone. This has a great amount of wtfness around it, but hopefully if it's the wrong MEID you'll be able to prove it by pointing to the MEID linked to your Virgin Mobile account.
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thank you for your response but they already sent it back if you read all the way i recieved a phone that was not mine they took the sticker with the MEID off of mine and put it on another and i am about to update this post so please read what else happend!
***Update***
After writing this i powered on my phone and it skipped the Moto symbol and went directly to the Moto symbol were it has the little swirl around it then goes to the virgin mobile screen and then on to lock screen. but that's not the kicker my screen has black lines through it as if it had water damage and the digitizer doesn't work (meaning when i goto unlock the phone or press the home or back button it doesn't read my touch!! so i called back and talked to a "manager" and they pretty much told me they never opened it and sent it back which is a lie because when i called the day the received it the person said they already started repairing the phone and it was covered under warranty...and she said that i sent the phone in like that! then tried to blame FedEx for swapping it out! You can see where they took my old sticker that has the MEID and put it on the phone i received! please sign this to help me out so this doesn't happen to anyone else!!!!!!!!
That sucks. I don't think it was Fedex at all. I'd like to help you but can you provide the link for the petition or are you still making one? I'll sign it.. I would have been pissed of...
nickmcnamara said:
***Update***
You can see where they took my old sticker that has the MEID and put it on the phone i received! please sign this to help me out so this doesn't happen to anyone else!!!!!!!!
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I meant, can you read the device's MEID via the Settings menu? I'm rather ADHD about long paragraphs on the computer but I think I caught that part
If the MEID under the battery doesn't match the MEID stored in the phone, you have a clear case of a mislabeled device. If not, well... bullcrap.
In the mean time, please do post pictures with as much detail as possible, taking care to blur out any personal information.
I had a charging issue too and i had virgin mobile send me a replacement under their one year warranty. they lagged but they did finally send me one. i also them check it to assure me they werent sending me another dud. hope this helps.
dont i have to pay that stupid $5 a month to have the 1 year warranty???
primetechv2 said:
I meant, can you read the device's MEID via the Settings menu? I'm rather ADHD about long paragraphs on the computer but I think I caught that part
If the MEID under the battery doesn't match the MEID stored in the phone, you have a clear case of a mislabeled device. If not, well... bullcrap.
In the mean time, please do post pictures with as much detail as possible, taking care to blur out any personal information.
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i would but the digitizer they put on doesn't work so i can't check....i can't unlock the phone!!!!
nickmcnamara said:
dont i have to pay that stupid $5 a month to have the 1 year warranty???
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No, you automatically get a 1 year through VMU
really? ok thanks im going to try that!!!!
Going via VM would have been the first thing I would have recommended.
WTF is a digitizer?
It's what goes over the actual LCD screen and picks up your finger presses. It's what allows phones to still pick up your finger presses even when the glass or plastic is cracked.
hmm actually I'm one of the first people who broke the Triumph (You can even see my post) and from first hand experience, I can say that the digitizer will not work at all when the glass screen breaks...
This pisses me off.
I mean hell, if I sent my phone in for repairs, got a whole different heavily f**ked up phone back, and they tried saying that was the phone I sent them, I'd contact a lawyer and ask "What settlement could I get and is it worth the lawyer fees?".
The only proof you need is that the MSID on the VirginMobile account is different then the one on the phone.
i wish they took the MEID sticker off the old phone and stuck it to the piece of crap they sent me as well as changing out the PCB to make everything match!! but no matter VM is sending me a new phone and i will receive it Monday!!! thank you crxmax and idbl_fanatic for sharing this info!!!!
nickmcnamara said:
i wish they took the MEID sticker off the old phone and stuck it to the piece of crap they sent me as well as changing out the PCB to make everything match!! but no matter VM is sending me a new phone and i will receive it Monday!!! thank you crxmax and idbl_fanatic for sharing this info!!!!
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Glad to hear it!!!
8/22/12 UPDATE: My HOX has sworn off whiskey and is now leading a sober, healthy lifestyle.
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.
Your phone might just die if you use it without first drying all the whiskey inside it. Although it might turn back on, if there still is whiskey, it will kill the circuit or whatever is inside the phone
You could try selling it on eBay for spare parts. Sending it for repair won't do you any good and you are likely not going to find a att store willing to exchange it.
Sent from my Galaxy Nexus using xda app-developers app
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.
Since it's already marked as being water damaged do a proper cleaning of it using distilled water and getting some white rice to suck the moisture out overnight. Here's a step-by-step you might want to follow.
http://www.ehow.com/how_6679859_fix-oil-soaked-cell-phone.html
ajfili said:
Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.
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Click to collapse
bleach will take care of that red....
Not honest but..
Not kidding..
Sent from my SGH-I717 using xda premium
jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
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Click to collapse
funny, my wife does....
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
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Click to collapse
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2
redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2
sdc177 said:
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
How so? You broke your phone and are asking AT&T will do something "extraordinarily nice" for you. Anything they do for you (replace the phone, discount, early upgrade) is money out of their pockets (and ultimately all of ours).
Yes, you also mentioned just buying a new phone. Its my opinion you do that.
sdc177 said:
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.
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Click to collapse
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).
Alcoholic said:
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).
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Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.
redpoint73 said:
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.
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Click to collapse
Yayy first HOX post. You're about to get a few of us coming over who got out SGS2 warrantied out for skyrockets. But we complained and got offered HOX. SO that being said having said that. I suggest you go through att. If you get the right CS rep. They're able to help. Just a suggestion.
Sent from my One X using xda premium
I dropped mine in a contaminated puddle and it also became unresponsive. After awhile it finally started working and the only after effect is the pink indicator strip and my recent button no longer lights up. Other than that, it works like a champ.
Sent from my HTC One XL using xda app-developers app
sdc177 said:
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium
Grnfinger said:
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Bad thing about the HOX is you can't take it apart very easily.
Sent from my HTC One X using Tapatalk 2
redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
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Click to collapse
That is a very unfair/inaccurate summary!
Something ****ty happened to the OP, and he fully realizes it's his fault.
OP posts a question about the best course of action, explicitly saying that it would be amazingly kind of at&t to help him out.
He does not "...expect AT&T to swallow the expense..."
I hear what you're saying, redpoint73, but he isn't trying to con anyone (like the bleach comment) or avoid taking responsibility, the dude just wants some advice! Your suggestion to get a Gnex is a good one.
AT&T's job is to make money, they can make money by charging for repairs, make money by trying to have good customer service as a long-term investment, or maybe decide not to help because of the costs. SO, I second someone else's sentiments: might as well contact at&t and/or HTC to see if they will fix it up - I doubt it's cheap, but probably cheaper than new phone, and worse that can happen is they say "no."
If you like the Note, try to wait a while, I think the Note 2 is supposedly going to be announced sept 15. After the announcement, and again after it is actually on sale, I would expect the price of a used Note to drop significantly, $100-200. Good luck!
I very highly doubt it, but if you talk with a manager/higher power, it's possible. I've heard stories of people talking their way out of the replacement fee.
Then again, most of those have been customers for years.
My account, for example, has been active since 1996, and we use AT&T for cell phone, home phone, tv and internet. From that we usually get our way if we talk to upper management
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
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Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
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Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
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Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
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Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
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Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
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Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
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Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
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Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
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A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.