Database Info

Cracked screen

Due to unresolved billing issues with T-Mobile and now to add injury to insult, the dang phone fell 2.5ft while i was getting out of the car...and guess what?
Gorilla glass is not all it's cracked up to be (pun intended)
Im thinking this is a final sign that i need to bail ship and move onwards.
What is an otherwise perfectly working stock G2X running GB worth?

Do you have the insurance on the phone? It covers drops.
Sent from my LG-P999 using XDA App

Nope, no ins. Never broke a phone before...normally pretty careful dude so didnt think it was necessary. I was really really surprised, especially how bad it shattered from a short fall.
Isnt there like a $50 deductable for that anyway? the Screen's + Digi go for less on ebay.

How about this one?
It doesn not say it has the digitizer is what's stopping me from pulling the trigger right now.
any opinion on this??
http://www.ebay.com/itm/LCD-Display...042?pt=LH_DefaultDomain_0&hash=item27c05e642a

I was under the impression that the two terms; touchscreen and digitizer could be used interchangably. I may be wrong though. That item would work in my mind but I would see what other members had to say.

Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.

So are they sending you a new one or just keeping yours?
Sent from my HTC Glacier using xda premium

I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!

Hendge said:
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
Click to expand...
Click to collapse
Your G2X is not unrepairable.
http://forum.xda-developers.com/archive/index.php/t-1207651.html
There is plenty of information on the internet about repairing it including videos on You Tube http://www.youtube.com/watch?v=wDUPPzbQKTI
Here's where to purchase parts http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html
http://www.cell-phoneparts.com/lg-tmobile-g2x-touch-screen-digitizer-replacement-p999-p-623.html
http://www.globaldirectparts.com/SearchResults.asp?Search=p999
There are other sources of parts too.

People make this mistake all the time. Hardness and strength are not interchangable. Gorilla glass is hard, great for scratch resistance but terrible for shatter resistance.
Basic metallurgy. Applies to metals too.
Hendge said:
Gorilla glass is not all it's cracked up to be (pun intended)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App

Corememory - I just received the phone back from it's authorized repair center and they say the phone was sent back to me "as is" because they do not replace phones, only repair...and mine in non repairable.
I will post the pic they sent if you still dispute it's fixable and undertstand circuit board repair or whatever the issue is.
TerryM - yes.My mistake as well as many others too. Also surprsing is in the reference thread posted it was also noted by another poster the extremely short fall it took to break.
Possibly the 'Gorilla Glass' is a worse alternative after all...more susceptble to shattering than Non gorilla or standard display glass.

Hendge said:
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
Click to expand...
Click to collapse
LG (and pretty much every other manufacturer) covers repairs for manufacturing defects. They have no responsibility to repair a phone that was broken otherwise, and there is absolutely no reason whatsoever to expect LG to do so.
Being as you didn't purchase insurance, that means you get to find someone to fix it for you, or fix it yourself. It isn't that difficult or expensive.
TL;DR: You broke your phone. You don't have insurance. Fix it.

Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.

Hendge said:
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.

Hendge said:
Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk

JaiaV said:
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Click to expand...
Click to collapse
Not sure what exactly you are reading into...ive stated that the phone was dropped and was surprised the repair facility intimated their inability to repair.
Maybe i exagerrated when i mentioned i am normally careful. I am, but sheet happens and i have dropped other phones w/out damage. My first smartphone was the mytouch3g, it was dropped a few times from greater distances with only a few nicks and a crack in the casing. All i have is my own experience to draw from, and in this case the other thread posted where another member also complained about a short fall and the resulting damage. In my experience the phone is fragile due to completely shattering from a small fall!
I understand your lack of interest in my issues with T-Mobile. So all i can do is say: BEWARE
What i would REALLY like is info/help on determining if this phone is fixable. I assume i can go to simple mobile and buy a SIM or would anyone possibly l know if i quit on a contract with T-Mobile and could care less what they do to my credit, can i get on one of their pre-paid plans via wal-mart or something?
So, should i post the photo they sent me, take the phone apart and look for something?? how to save myself from ordering a display/digitizer and coming to the same conclusion as stellar?

lotherius said:
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Click to expand...
Click to collapse
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.

JaiaV said:
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
Click to expand...
Click to collapse
Hey, you seem to want to draw your own conclusions, nitpick and challenge whne i have no interest in any of that. Tell ya what, i was under impression you were trying to help. If so, check the pic stellar sent me today that i have attached and comment if you have any expertise on the subject.
If not, have a great night and myob next time

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
Click to expand...
Click to collapse
Actually. If you read what I wrote, I mentioned that I dropped my phone onto onto limestone gravel and then proceeded to STAND ON IT. And I weigh 260 lb. Screen scratched but unbroken. Does that prove it is unbreakable? Nope. In any single incident all kinds of things are possible. I used to work for tmo, I know this firsthand. You'd be surprised, even with those old "indestructible" Nokias, how many people dropped their phones a "couple of feet" onto the carpet and ended up with something broke. It happens. Shut up and deal with it like a man.
Sent from my LG-P999 using Tapatalk

Will AT&T show me any mercy? Whiskey + HOX = fail

8/22/12 UPDATE: My HOX has sworn off whiskey and is now leading a sober, healthy lifestyle.
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.

Your phone might just die if you use it without first drying all the whiskey inside it. Although it might turn back on, if there still is whiskey, it will kill the circuit or whatever is inside the phone

You could try selling it on eBay for spare parts. Sending it for repair won't do you any good and you are likely not going to find a att store willing to exchange it.
Sent from my Galaxy Nexus using xda app-developers app

your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.

Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.

Since it's already marked as being water damaged do a proper cleaning of it using distilled water and getting some white rice to suck the moisture out overnight. Here's a step-by-step you might want to follow.
http://www.ehow.com/how_6679859_fix-oil-soaked-cell-phone.html

ajfili said:
Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.
Click to expand...
Click to collapse
bleach will take care of that red....
Not honest but..
Not kidding..
Sent from my SGH-I717 using xda premium

jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Click to expand...
Click to collapse
funny, my wife does....

You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.

jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Click to expand...
Click to collapse
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2

redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2

sdc177 said:
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
How so? You broke your phone and are asking AT&T will do something "extraordinarily nice" for you. Anything they do for you (replace the phone, discount, early upgrade) is money out of their pockets (and ultimately all of ours).
Yes, you also mentioned just buying a new phone. Its my opinion you do that.

sdc177 said:
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.
Click to expand...
Click to collapse
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).

Alcoholic said:
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).
Click to expand...
Click to collapse
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.

redpoint73 said:
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.
Click to expand...
Click to collapse
Yayy first HOX post. You're about to get a few of us coming over who got out SGS2 warrantied out for skyrockets. But we complained and got offered HOX. SO that being said having said that. I suggest you go through att. If you get the right CS rep. They're able to help. Just a suggestion.
Sent from my One X using xda premium

I dropped mine in a contaminated puddle and it also became unresponsive. After awhile it finally started working and the only after effect is the pink indicator strip and my recent button no longer lights up. Other than that, it works like a champ.
Sent from my HTC One XL using xda app-developers app

sdc177 said:
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium

Grnfinger said:
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Bad thing about the HOX is you can't take it apart very easily.
Sent from my HTC One X using Tapatalk 2

redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
That is a very unfair/inaccurate summary!
Something ****ty happened to the OP, and he fully realizes it's his fault.
OP posts a question about the best course of action, explicitly saying that it would be amazingly kind of at&t to help him out.
He does not "...expect AT&T to swallow the expense..."
I hear what you're saying, redpoint73, but he isn't trying to con anyone (like the bleach comment) or avoid taking responsibility, the dude just wants some advice! Your suggestion to get a Gnex is a good one.
AT&T's job is to make money, they can make money by charging for repairs, make money by trying to have good customer service as a long-term investment, or maybe decide not to help because of the costs. SO, I second someone else's sentiments: might as well contact at&t and/or HTC to see if they will fix it up - I doubt it's cheap, but probably cheaper than new phone, and worse that can happen is they say "no."
If you like the Note, try to wait a while, I think the Note 2 is supposedly going to be announced sept 15. After the announcement, and again after it is actually on sale, I would expect the price of a used Note to drop significantly, $100-200. Good luck!

I very highly doubt it, but if you talk with a manager/higher power, it's possible. I've heard stories of people talking their way out of the replacement fee.
Then again, most of those have been customers for years.
My account, for example, has been active since 1996, and we use AT&T for cell phone, home phone, tv and internet. From that we usually get our way if we talk to upper management

Refurb exchange?

Found somewhere online that Google offers a one-time deal where if you break your device, you can get a refurbished one sent to you as long as you have purchased from the Play Store, within one year of the requested exchange.
I called Google, the offer is real, I just didn't have the IMEI number handy, only catch is that they put a hold as if you're buying the phone brand new. You get it back once you call and provide a tracking number for your device sent back to Google.
My question is has anyone done this? They weren't able to verify stock on the 32gb White model, I may be able to get a different model if I ask but I don't know yet.
I'm just curious of the quality of the refurbished device. Bad thing is that I don't have the IMEI sticker on the back of the device, nor can I boot it up so I don't know how to get the damn number.

stevew84 said:
Found somewhere online that Google offers a one-time deal where if you break your device, you can get a refurbished one sent to you as long as you have purchased from the Play Store, within one year of the requested exchange.
I called Google, the offer is real, I just didn't have the IMEI number handy, only catch is that they put a hold as if you're buying the phone brand new. You get it back once you call and provide a tracking number for your device sent back to Google.
My question is has anyone done this? They weren't able to verify stock on the 32gb White model, I may be able to get a different model if I ask but I don't know yet.
I'm just curious of the quality of the refurbished device. Bad thing is that I don't have the IMEI sticker on the back of the device, nor can I boot it up so I don't know how to get the damn number.
Click to expand...
Click to collapse
its also on the box

simms22 said:
its also on the box
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Click to collapse
Yea, see, this was from 11/2013 so right when the thing came out, I've moved since then and have no idea where the box is. I MIGHT be able to boot up but I'm not sure. I'll ask Google and see what they can do, has to be something they can do.

Is this only available in the US?
Sent from my Nexus 5

dicecuber said:
Is this only available in the US?
Sent from my Nexus 5
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Click to collapse
From what I read, yes, as of September 2014 you can find a couple of articles talking about the "promotion" or whatever you want to call it.

its a real promotion, us customers only. i tried to get them to fix mine, but mine was bought through tmobile.

simms22 said:
its a real promotion, us customers only. i tried to get them to fix mine, but mine was bought through tmobile.
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Click to collapse
I just hope they don't give me any crap about the IMEI, I'm pretty sure they have it on their end with the transaction ID, besides, once they refurb my device I'm sending them, they can verify it.

stevew84 said:
I just hope they don't give me any crap about the IMEI, I'm pretty sure they have it on their end with the transaction ID, besides, once they refurb my device I'm sending them, they can verify it.
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Click to collapse
they probably could get the imei off of it after they get it physically.. why cant it boot?

simms22 said:
they probably could get the imei off of it after they get it physically.. why cant it boot?
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Click to collapse
Well it boots, but the digitizer is busted and there is zero touch responsiveness. So it may as well be dead. I've taken it apart and checked all of the connections but nothing seems to be out of place. I thin maybe the ribbon is torn between the shell and the digitizer itself. I was going to tear the two pieces apart but I'm always scared to because that glue is so damn sticky.

stevew84 said:
Well it boots, but the digitizer is busted and there is zero touch responsiveness. So it may as well be dead. I've taken it apart and checked all of the connections but nothing seems to be out of place. I thin maybe the ribbon is torn between the shell and the digitizer itself. I was going to tear the two pieces apart but I'm always scared to because that glue is so damn sticky.
Click to expand...
Click to collapse
if you boot into the bootloader(no need to touch the screen), itll list a serial number, which might help.

simms22 said:
if you boot into the bootloader(no need to touch the screen), itll list a serial number, which might help.
Click to expand...
Click to collapse
Ahhh ok awesome, I'll check it out when I get home.

Turns out the IMEI number is on the inside of the back cover, so I got everything handled and the replacement will be at my house today. Google gave me free overnight air shipping which was awesome.
Also, the first time I called, they lady was aware of the "promotion" and was about to push things through if I had the IMEI, the seconds time I called, they were a little more reluctant and I got the whole talk about how a broken screen isn't covered bla bla bla, then I got put on hold for about 10 minutes. She comes back stating this isn't a promotion or a written policy, and it's a one time offer, but we can replace the device with a hold on your credit card....so yea, nothing to it, just had to ask.

[Q] Verizon Warranty Exchange

I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.

Wulf01 said:
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
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I've done plenty of warranty exchanges with Verizon. Best bet is to call Verizon and tell them what happened. Send the old one back. This way you don't feel guilty or have to lie about certain things. VZW won't care. Or another option is to just send it back without calling them. I'd advise you to call them though so they can note it in your account. They don't play as fast and loose as they used to. They sent me 2 HTC Thunderbolts and when I called they said I could sell one if I wanted to. It costs them a good amount of money per warranty exchange. That's why there is a $100 deductible now with the $10/mo warranty.
Sent from my Big Red M8

Sent My V10 To LG For Repair; Receive Phone With Ridiculous Amount Of Scratches

To make a long story short my LCD panel started to bleed at the top of my screen. There was no apparent cracks and no signs of impact but my mobile carrier refused to call it a defect and quoted me a repair price of $175, even with the insurance I pay $10 a month for. I filled out a LG repair form, they send me my prepaid label, get an email saying it is a defect and they will repair for free and I'll have my phone back in 4 days. Excellent, until I get my phone in the mail. I will post pictures once my girlfriend gets home and I can use her camera, but holy hell my screen looks like Freddy Krueger tried using it. My screen was flawless when I sent it in, I bought a tempered glass protector minutes after getting the phone so there was no damage prior to sending it in. I could live with a small scuff or something but this is absolutely ridiculous, I'm talking deep, DEEP scratches. I contacted LG and spoke with 2 different representatives just to see if I could get a different answer out of somebody else, but both have told me the only option is to send it back in for repair and they will offer no other compensation. I'm also having doubts that this is my original phone. My girlfriend and I both have a V10 so I put a small white dot behind the battery and that's no longer there, and my left rail had a small scratch on it at the very top and that is no longer there.
Has anybody else had a similar situation with LG? I've already went a week without my phone and I'm not really up for going another week without it, especially not knowing what condition I'll get it back in. I need to access my emails for work. My mobile carrier won't issue me a loaner phone since I'm not getting the repair done through them.

ThisIsCheez said:
To make a long story short my LCD panel started to bleed at the top of my screen. There was no apparent cracks and no signs of impact but my mobile carrier refused to call it a defect and quoted me a repair price of $175, even with the insurance I pay $10 a month for. I filled out a LG repair form, they send me my prepaid label, get an email saying it is a defect and they will repair for free and I'll have my phone back in 4 days. Excellent, until I get my phone in the mail. I will post pictures once my girlfriend gets home and I can use her camera, but holy hell my screen looks like Freddy Krueger tried using it. My screen was flawless when I sent it in, I bought a tempered glass protector minutes after getting the phone so there was no damage prior to sending it in. I could live with a small scuff or something but this is absolutely ridiculous, I'm talking deep, DEEP scratches. I contacted LG and spoke with 2 different representatives just to see if I could get a different answer out of somebody else, but both have told me the only option is to send it back in for repair and they will offer no other compensation. I'm also having doubts that this is my original phone. My girlfriend and I both have a V10 so I put a small white dot behind the battery and that's no longer there, and my left rail had a small scratch on it at the very top and that is no longer there.
Has anybody else had a similar situation with LG? I've already went a week without my phone and I'm not really up for going another week without it, especially not knowing what condition I'll get it back in. I need to access my emails for work. My mobile carrier won't issue me a loaner phone since I'm not getting the repair done through them.
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well...my V10 have the bleeding issue in the second screen too, its legible when in a dark envroiment and i dont like that but...guess what?! i dont care about that bleeding issue so much because i know 60% (or more) V10's have the same issue...is LG issue but i dont bother about this!
is a waste of time send it to repair and then they dont take care of your phone and get scratches everywhere and you get a worst phone than you have after sending to repair! belive me, screen issues like this dont deserve that treatment.
I hope you go to repair shop (if you can) and write a coment on the book of the store explaining the things happened to you...it dont do much but LG will know they have to treat better theyr customers phones!

sun_is_shinning said:
well...my V10 have the bleeding issue in the second screen too, its legible when in a dark envroiment and i dont like that but...guess what?! i dont care about that bleeding issue so much because i know 60% (or more) V10's have the same issue...is LG issue but i dont bother about this!
is a waste of time send it to repair and then they dont take care of your phone and get scratches everywhere and you get a worst phone than you have after sending to repair! belive me, screen issues like this dont deserve that treatment.
I hope you go to repair shop (if you can) and write a coment on the book of the store explaining the things happened to you...it dont do much but LG will know they have to treat better theyr customers phones!
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Sorry to confuse, but I'm not referring to the 2nd screen bleeding light, my LCD below the front facing cameras actually starting bleeding liquid.

If you still have original box you can compare imei and serial numbers, this will tell you if it's your phone or not
Sent from my LG-H901 using XDA-Developers mobile app

This does suck indeed. I suggest you try getting hold of one of the higher ups of your carrier there, else if nothing works perhaps you can send a complaint e-mail to LG Korea to hopefully get your matter sorted out.