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Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
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This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.
Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.
Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps
so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.
Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App
No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.
So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...
So a couple of times my phone won't let me make calls. It tries connect and then does a short beep. I have to do a airplane no airplane mode to get it.to make.calls again.
Sent from my HTC One X using XDA
It happens to me couple times too ... too bad my 30 days return expired.. Planning to go through warranty center now ... It's kind of annoying because it happens kind of randomly
I have this same issue. They swapped the sim card so I'm going to see if that fixes the problem.
Is it a phone or network problem? On my third phone
Sent from my HTC One X using XDA
I just got my sim swapped, and it still happens.. It looks like phone because my phone has full signals while it happens. It usually happens after long charge
asjdwf said:
Is it a phone or network problem? On my third phone
Sent from my HTC One X using XDA
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I believe it's a software issue. HTC issued a statement regarding the WiFi issue, that until you get the OTA fix, you need to turn WiFi off and on again to deal with the bug. I haven't had the issue with phone calls that you're having, but I have had the phone drop the mobile data connection completely, or sometimes get locked to EDGE. The Airplane off/on trick fixes it, so I suspect it's similar to the WiFi bug.
If you can put up with it for now, it'll surely be fixed with an update before too long.
Good. Just wondering because everything else on this.phone is good. Ty
Sent from my HTC One X using XDA
Just making sure it's not.something.I need to return the phone or not for.
Sent from my HTC One X using XDA
Lost all
I had problems at first just losing data and then finally after much time spent trying things with Rogers I lost all connection. Unable to make calls, no data, no signal. Got new one sent and so far so good for 5 days now.
Never lost data on this one bit had the no calls yesterday. None today. Maybe it will be ok. Someone said it.may be fixed. Just don't want to have to return the phone again.
Sent from my HTC One X using XDA
D
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PpSaqAent from my HTC One X using XDA
Is a fix on its way?
I had this happen to me two days ago. The status bar indicated that I had a good connection and I was able to send and receive emails and use the web browser, but I couldn't send/receive texts or phone calls. After a restart, I had two voicemails and a few text messages (from an irritated wife!). I had been trying to make calls and send texts when she was calling and sending texts, so I wasn't just missing notifications.
Any word on whether this I a software or hardware problem? I still have some time before my 30 days is up and I tempted to go back to an iPhone if there is no fix.
I hope HTC releases an OTA soon...
This sounds like a network problem to me. In high traffic areas where cellular towers are overloaded , ATT service literally stops working. My entire trip to NYC I had no working service in Manhattan for this reason, and every professional sporting event I've ever been too the same problem has occured.
The "bars" were always good, but no texts or calls could be placed or received.
This happened on my a777, solstice, HTC aria, and Infuse
Seems like a reasonable explanation, except it has never happened before and was fixed as soon as I restarted the phone.
This happens to me EVERY time I am in an area with no (or really poor) service for an extended period of time, one of my classes doesn't get service because of the location of the building.. I've already gotten a sim swap and had my device swapped, it still does the exact same thing, only way to reconnect is by restarting the phone or turning airplane mode on or off. Hopefully it's not a widespread hardware issue and just a software issue that HTC can fix. Only problem is that AT&T has a history of taking FOREVER to get out an update that a manufacturer releases.
Oh and this never happened on my Xperia X10, even in the same class where I lose service.
Sent from my HTC One X using XDA
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
Reoryn said:
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
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happening to me with sprint 3g on the unofficial cm 10.2. have to toggle airplane mode, not sure if its a CM thing or a sprint thing since i literally flashed CM the next day i got it lol
still happens
a few cm11 updates and almost a month later its still happening
I just started experiencing this same thing in the last week. Real frustrating part of it (beyond the obvious) is that there is no way to tell this is happening unless you are actively using the network at the moment the signal is lost. So if the phone is in your pocket and not being used, you'll really have no way of knowing whether you are missing important phone calls/text messages simply by looking at the display of the phone. Each time I only notice when I am trying to load a web page and it says I'm not connected to the internet (even though it shows that I have a strong LTE connection). Talked to both Google and T-Mobile about this and both basically pointed their fingers at the other. I'm pretty convinced that the problem is on Google's/LG's end though.
Getting my third RMA in the mail next week. Will likely take them up on their refund offer if this continues. Believe it or not, the intermittent loss of data isn't even the reason I set up the initial RMA (or the reason I sent back the first two RMA's I received).
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
okmijnlp said:
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
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http://www.androidpolice.com/2014/0...-here-is-what-you-should-expect-to-see-fixed/
Fix for frequent data connection dropouts.
My Nexus 5 has been exhibiting this problem pretty much since I got the phone.
Randomly it will go into Emergency Calls Only mode. Turning airplane mode on/off or rebooting will fix the issue for a few hours but the phone will eventually lose signal again.
I've factory reset - same problem.
I've flashed the google factory image - same problem.
Phone bootloader is locked and not rooted.
It was happening probably once every 12 hours but today alone it's happened 3 times in 8 hours. This does not occur on any of my other 4 phones including Nexus 4 and Note 2.
I contacted Google to get a replacement and it should arrive by Friday.
My question is: has anyone else experienced this issue? I've seen sporadic similar reports peppered here and there but nothing that I can confirm is the exact same issue as mine.
You are not crazy! This has happened to me as well. Google Play bought 32GB white model.
I only noticed it after turning off LTE in a spotty service area. I would still show several bars of 3G or H as if I was connected but my carrier info (Fido, Canadian) would read emerg. calls only. Stranger still, I could receive texts but not send them. Airplane mode on and off fixed the issue, but it would randomly reoccur.
I'm back in a good H+ service area and haven't noticed the issue again.
---------- Post added at 04:06 PM ---------- Previous post was at 04:03 PM ----------
I'd like to add that I don't know if disabling LTE had anything to do with the problem but that is when I first noticed it.
Posted a reply last night but I guess it never came through
Same here tho my signal would be full bars then the next moment it's gonna have no bars and then showing emergency call on lock screen.... I'm guessing it's the phone problem... Is this a defect?
Well tell us if anything changes with the new Nexus because I don't really feel like calling them for a replacement then unrooting and all of that over again if it's the phone itself or maybe it's just Canadians
i hope this is just a bug coz i dont wanna return the phone coz i already put the screen protector. lol.
happened to me in the morning.... didnt happen again after. but who knows when it will happen again.
It's a double-edged sword. Glad to know I'm not the only one but at the same time it sounds like a somewhat common issue.
Mine also show good signal when this happens. I've never switched LTE on or off so I don't think it is related to that.
I'll keep you posted on the new device. I should receive it on Friday.
maybe this is happening to everyone... thought it mightve been my new sim but i guess im wrong ima bookmark this thread so i can find it on friday ahah
This is a common issue so it probably affects all phones. I also have a problem with not receiving voicemail notifications. Fortunately I still seem to receive calls when it's in emergency mode.
I'm getting a replacement phone on Monday due to black specks on the screen, but I suspect these issues will also show up in the new phone.
I was on WiFi over home's Fios over N router, updating apps - "Google +" as a matter of fact, when it happened, lost connection & just dropped while downloading. Hit "Retry" button & it resumed - unlikely a problem unique to LTE or HSPA (mobile data) signal from the carrier.
Now, of course, mine (rooted, odex Rom, stock kernel & adv. power menu, and no other mods) is optimized for maximum battery life with non-default settings, and Google Now listen turned off, etc. - new T-Mo micro-Sim that's on PAYG voice plan only & LTE not turned on - since I'm still playing with Talkatone app for voice calling instead of using minues.
Keeping in mind that we are pioneers "field testing" the newest 4.4 KitKat OS for Google with this hot selling device - expect an update or patch from them soon ... probably later.
Same problem on a almost perfect nexus 5 no other issues what so ever so I'm kinda worried that my replacement device may have one of those other defects that people are reporting. Fingers are crossed for a software update that fixes this issue so I can reject the replacement device and keep this one. BTW Also a Canadian phone on rogers here
Sent from my Nexus 5 using xda app-developers app
It's quite possible that it is a Rogers/Fido problem.
im truly hoping its a software bug, because i too have this issue. Im on the white 32gb model, with a new SIM also on AT&T.
crossing fingers and toes that its just to it being the new OS's bugs.
I'm on Bell and so far not a single hiccup.
I had the same issue, perfect phone otherwise, RMA replacement is much better no signal loss so far.
Sent from my Nexus 5 using XDA Premium 4 mobile app
FloppyDrive said:
It's quite possible that it is a Rogers/Fido problem.
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I called rogers he said it shouldn't be a problem but he gave me a reset anyways told me to take my sim card out for a little while. I hope this can be fixed because if not its a deal breaker I can't afford to be missing calls and so on. I'm hoping it's a KitKat problem that is fixed with a update
Sent from my Nexus 5 using xda app-developers app
---------- Post added at 09:06 PM ---------- Previous post was at 09:05 PM ----------
LVOV said:
I had the same issue, perfect phone otherwise, RMA replacement is much better no signal loss so far.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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What carrier are you with ?and how long have you been using the replacement phone ?
Sent from my Nexus 5 using xda app-developers app
1. New SIM
2. Worked fine in the T-Mobile store - got 4.4 OTA in the store over LTE.
3. Came home - "No Service" (even if the T-Mobile network is listed, could not register)
4. Call T-Mobile support - Teir1 then Teir2 - Phone is not registering on the network.
5. Inserted the same SIM in the Samsung SGH-T989 - all four bars with H+
6. Back to the store - SIM exchange.
7. Same problem - call Google - Advance Replacement
This is the story, the new phone I've been using for two days without any issues.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Same problem here on O2 in the UK, google sending a warranty replacement out. Only fitted a spigen screen protector yesterday !
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
What I did was go into APN settings and switch from WAP selection (which it had by default) and put PHONE and I've yet to get the signal drop again. Although now I never see the small H in the signal. Its always showing LTE
Sent from my Nexus 5 using xda app-developers app
This happened to me today. I went into the Access Point Names menu and found my APN unselected (I have only one configured). After re-enabling the radio button everything was fine. Don't know how this could have happened since the phone has been up for a day.
same problem.. didn't see this topic and opened a new one btw..
so you're saying that a replacing n5 will solve the problem?
as what i read everywhere it seems a problem affecting almost all canada's roger and italy's tim users.. so something related to network/carrier/texts/calls..
it happens (to me) after every sms received and even if "emergency call" is displayed, data continue flowing like a charm.. btw if rma will solve this i'll be happy to do BUT i'm afraid it'll be just a waste of time
Anyone else have issues with the Internet dropping. Signal shows full connection to LTE, but I won't get internet until I toggle airplane mode or reboot. Happens once or twice a day... Do I have a detective unit?
I have the same problem. Mostly at work when I'm on wi-fi I have a weak LTE signal and I have to text I have to toggle airplane mode.
I've been on the phone with AT&T about this situation on two different occasions. Never happens on Wifi for me. They're sending me a new phone.
Sent from my LG-D850 using XDA Free mobile app
Yes!!!! I'm having this problem. I had it happen a few times last week and today it was completely bonkers. Its kind of aggravating. I'm considering swapping it out but I'm afraid it'll be the sane thing. So then I wasn't sure if I should wait for a software update.
No matter what, I can never stay away from android for long.
This happens to me on Wi-Fi after being on the phone. The Wi-Fi connection does not work while on calls. Anyone else having this issue?
Hmm my Wi-Fi was working great at my work. I come home and it didn't even see my network as being active/didn't auto connect to it. I've had the phone two days. A reboot fixed the Wi-Fi and it connected back up fine after. I'll have to keep an eye on it.
Sent from my LG-D850 using XDA Premium 4 mobile app
Ive had the same issue where it shows strong LTE signal but nothing works. Just yesterday it did and I had to toggle airplane mode on and off before it works. Ive had this happen now 2 or 3 times. Not sure Id call it a deal breaker but its annoying for sure.
Yea I feel the same way about it being a deal breaker or not. I don't think exchanging the phone for a new unit will help cause obviously we here are all experiencing it. I love the phone enough to not want a different phone, so I think I'll wait it out for a software update.
No matter what, I can never stay away from android for long.
Yes, happened to me twice on LTE. Usually it happens in the morning after I unplug it from the charger. Had to turn on airplane mode then off to fix it. Annoying for sure.
I had this problem on the G2 running CloudyG3.
Sent from my LG-D851
Exact same issue here. Started a thread about this in the G3 section (prior to the AT&T G3 section being created) and still haven't received an answer there either.
Like someone else said, I had this happen on my G2 as well. Even remember it occurring once or twice with my Sony Z2. So far, only once on my G3. Toggling airplane mode off and on corrected it. So, not sure it's the phone.
This has happened to every phone I've had since mg iPhone 3g. I don't think its a phone specific thing for that reason. I had the same issue on my S3 and Note 3 as well. Its annoying but I haven't found a way to fix it other than toggling airplane mode.
Sent from my LG-D850 using XDA Premium 4 mobile app
Just curious, is the internet dropping out completely to where the icon goes away or is it just not loading web pages or stuff like that? I noticed that if that "allow Google apps to scan" thing is checked then it messes up the connection sometimes. Even if you uncheck it, it still may cause problems, so what I do is "forget" the network I'm signed into, turn off WiFi, turn it back on, and reconnect. That usually fixes it.
Sent from my LG-D851 using XDA Premium 4 mobile app
Skizzy034 said:
Just curious, is the internet dropping out completely to where the icon goes away or is it just not loading web pages or stuff like that? I noticed that if that "allow Google apps to scan" thing is checked then it messes up the connection sometimes. Even if you uncheck it, it still may cause problems, so what I do is "forget" the network I'm signed into, turn off WiFi, turn it back on, and reconnect. That usually fixes it.
Sent from my LG-D851 using XDA Premium 4 mobile app
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Mine did this a couple times over the weekend. Icon shows 4g LTE and looks normal but nothing works till I toggle airplane mode on and off.
Kmac_thp said:
Mine did this a couple times over the weekend. Icon shows 4g LTE and looks normal but nothing works till I toggle airplane mode on and off.
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Oh I thought you meant Wi-Fi.
Sent from my LG-D851 using XDA Premium 4 mobile app
I had the same thing happen on my s4. I thought it was an AT&T thing
I've had ATT for two and a half years first an iPhone 3GS and then a GS3. Don't remember this happening with them. And even if it did, it wasn't enough for me to go on a forum looking to see if others were having the issue.
are you referring to what I made a thread about? Yes there were times on my S3 the data had issues, tho yea I didn't wind up checking on here. But could that be bc the G3 actually tells you? But then again, the "no connection" thing just started on mine last night.
I have had this happen a few times over the past few days. Was waiting for a phone call, and it looked like I was connected. Had 4 bars,4g icon, and the activity indicators were blinking. But no data or voice was getting in. Needed to reboot to get it back.
FWIW, I didn't have this happen until I removed carrier iq. Since I did that a few days ago, it's happened probably 4 or 5 times. Not necessarily relevant, but it's the only thing I changed before it started happening.
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