Has anyone experienced the stuck data issue on this phone where when you are using the net, all of the sudden one of the 4g arrows get stuck and you can't access anything on the net? I had to go in the settings and turn off data as well as the radio and then turn it back on to bring the data back. I just got this phone today from walmart. Should this phone be exchanged? Thx
Update : was browsing xda and all of a sudden data went completely away, meaning the 4g icon. It came back in like 5 seconds. I don't know what's going on. Reminds me of my hd2 on ppp android, you know the familiar data drops we all experienced on ppp. Any one having the same issue?
Sent from my HTC Sensation 4G using XDA Premium App
I've been having data drops too
Sent from my HTC Sensation 4G using Tapatalk
This is really strange, I mean this is a brand new phone fully optimized for android, not a hd2 that never had the most optimized drivers needed for android.
Sent from my HTC Sensation 4G using XDA Premium App
ibegriot said:
I've been having data drops too
Sent from my HTC Sensation 4G using Tapatalk
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Does yours just drop and come back by itself or have you had to also turn the radio and/or data off? I've had both.
Sent from my HTC Sensation 4G using XDA Premium App
Mine is doing the same thing but its nothing new as my mt4g does the same thing. Dissapointed .... I thought the mt4g did it because it had a diff Rom.
Sent from my HTC Sensation 4G using XDA Premium App
I think I know it since I know Android. Had it even worse on my Flyer yesterday - no net via 3G or Wifi though it showed signal. On my Sensation less than on Flyer and former Desire. Is it Android related?
I have had all kinds of data problems. I have been at home with it all weekend, I just assumed it was from the low signal strength in my house. I have been using wifi around the house just fine on it. My Sammy Vibrant did not have data problems at home.
Is rather have no signal than own a Samsung android phone. Lol.
Sent from my HTC Sensation 4G using XDA Premium App
pdxrealtor said:
Is rather have no signal than own a Samsung android phone. Lol.
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
Lol
Sent from my HTC Sensation 4G using XDA Premium App
I have had this problem for the past year (seriously) and I have yet to find a solution. The issue has spanned 3 different phones (Nexus One, MT4G, Sensation) and 2 different SIM cards. It was so bad last June I basically had no data whatsoever for 2 weeks. Even my girlfriend has had the issue across her MT3G Slide and my Nexus One when I moved onto the MT4G so I know it isnt a weird bug with my account. She is on a completely different account.
I live in the Phoenix metro area, and at that time they were installing HSPA+ so I attributed the problems to that. I called T-Mobile several times complaining and they transferred me to a special dept and had the towers near me investigated and they never found anything. Since I lived in the DC metro area before moving here a year ago, they thought that may be the problem and reset a bunch of stuff for my phone # and SIM card but that didnt do anything either. After about 2 months of dealing with T-Mobile, the problem improved a lot and was just an annoyance instead of a deal breaker as it previously was.
Ever since then, the problem still occurs, albeit less often, but still enough to annoy me.
Unfortunately I think this is either an android bug, HTC bug, or a T-Mobile problem.
I'm also having the same problem. Data on my hd2 was a lot more reliable. I even went to exchange for another sensation. Same problem occur.
Sent from my HTC Sensation 4G using XDA Premium App
I was experiencing this same issue, and I believe I have it fixed (at least in my case). First thing I did, was a full factory reset. Having been on WinMo 5-6.5, then transitioning to Android a year ago, the one thing that remained a constant after flashing new ROMs, was to do a factory reset. I've also read posts that indicate it is a good idea, as soon as you get a new phone, to open the box, insert the battery, then do a full factory reset.
I am not sure why this helps, but since doing that, I have only experienced this issue once. It also took care of a few other issues I was having (random FC's in the music app for example).
Another thing I did, that I think had the biggest effect, was to install JuiceDefender. When you boil it down, JuiceDefender essentially toggles your data connection On and Off many times throughout the day (it allows you to set up a whole host of triggers and controls, but I won't go into that) It is my belief that cycling the data connection on and off resets that connection, leading to a 'fresh start' if you will. After installing JuiceDefender, I have saved a ton of battery usage (my phone will last a day and half now, with pretty heavy usage), AND more importantly, I have not experienced the issue of my data randomly dropping.
I know there aren't any definitive answers in my post, but I hope this helps. YMMV obviously.
My Sensation and G2x both do this. My old G2 did this. I think it's just problems with "4G"
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jonathan3579 said:
My Sensation and G2x both do this. My old G2 did this. I think it's just problems with "4G"
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Click to collapse
So from the looks of it, seems like tmobile has some 4g issues, because this spans multiple devices.
Sent from my HTC Sensation 4G using XDA Premium App
bryancruise said:
I've also read posts that indicate it is a good idea, as soon as you get a new phone, to open the box, insert the battery, then do a full factory reset.
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Click to collapse
I'm still a noob at this so I've got one question. Is a full factory reset where you go to settings->privacy->factory data reset? (I've got an Optimus M, so the menus may be different.) I just want to make sure because I plan to do a reset, install Juice Defender, and put in an 8GB class 6 card before I start doing anything. Anything else I should do at the start?
jggonzalez said:
I'm still a noob at this so I've got one question. Is a full factory reset where you go to settings->privacy->factory data reset? (I've got an Optimus M, so the menus may be different.) I just want to make sure because I plan to do a reset, install Juice Defender, and put in an 8GB class 6 card before I start doing anything. Anything else I should do at the start?
Click to expand...
Click to collapse
I believe this achieve the same result, but to be sure, the way I did it on this device was to power the phone down completely, hold the Volume Down button, then press the power button... this will present you with a menu on a White screen. Select Factory Reset, then press the power button. This will begin the factory reset process.
staulkor said:
I have had this problem for the past year (seriously) and I have yet to find a solution. The issue has spanned 3 different phones (Nexus One, MT4G, Sensation) and 2 different SIM cards. It was so bad last June I basically had no data whatsoever for 2 weeks. Even my girlfriend has had the issue across her MT3G Slide and my Nexus One when I moved onto the MT4G so I know it isnt a weird bug with my account. She is on a completely different account.
[...]
Unfortunately I think this is either an android bug, HTC bug, or a T-Mobile problem.
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jonathan3579 said:
My Sensation and G2x both do this. My old G2 did this. I think it's just problems with "4G"
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Click to collapse
mike2518 said:
So from the looks of it, seems like tmobile has some 4g issues, because this spans multiple devices.
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Click to collapse
Yes to all of these.
T-Mobile is having some measure of growing pains with their 4G service and has not acknowledged it completely. A few of us have discovered that switching handset make and models does not help, as it is a service issue. From this thread:
Apollo-2 said:
Hi, it's been a while since I posted in XDA but this issue has been a regular one with my T-mobile service, across multiple devices. I have searched far and wide for anyone else seeing this exact problem, and finally here you are. I hope this helps other users:
1) Purchased the original myTouch 3G; approx 1 year with zero connectivity issues. Loved it, exceptional for its time.
2) Purchased (upgrade) myTouch 3G Slide at launch. Following 3-5 months saw This issue with outgoing data, but no incoming response. 60/40 the internet would respond or not in any application (web, streaming, podcasts), it was a real crapshoot. Assumed the problem was isolated and performed a few master resets. Zero apps installed and continued to see the same issue. Decided it was either software or radio related and called T-mo for advice. They suggested a replacement unit after standard troubleshooting (re-seat SIM, master reset, check that you have substantial signal).
3) New MT3G Slide, same outcome. Called back. Finally received a reasonable suggestion: get a new (free) SIM from T-mo as the one I currently had was slightly older. Was sure this was the issue as the rep sounded very confident when I explained the situation. Received new SIM!
4) No change, issue persisted. Following day called T-mo and had a 'ticket' escalated to engineering dept. Was assured I would receive a call from eng. dept, but no such luck. Bothered by this whole mess and lacking in answers from T-mo, I sold the Slide and upgraded to the G2X.
5) The issue once again reared its head! If the stars were aligned and I did get In/Out data, it was 11KB/s (90kbps) tops. Ex: 5MB podcast would take 0.5-1.5 min (30-90 sec) to download prior to issue, now 10-15 min. This was with no apps installed, 4 bars of signal, 4G status icon, across multiple geographical locations, and fingers on both hands crossed. It was about this time I suspected that somehow T-mo's network was throttling my account. But, I had never used more than 1GB in a month, and they assured me I was not being throttled. A serious WTF was had
6) Realizing there were bigger problems in the world and finally at wit's end, I returned the G2X and am waiting patiently for my contract to expire in July, while using an old Nokia candybar in the meantime for calls and text only.
7) July: move to new carrier or stay with T-mo (if we can figure out what this issue is). 8 year customer, need internet on a smartphone though.
Click to expand...
Click to collapse
There are a few other posts/threads describing the same behaviour. You may see data going 'out', but no data 'in' (response) from the network, despite having full signal and '4G' status icon. Ideally there should be one T-mobile general thread for this, if it doesn't already exist.
Unfortunately it seems that every tmobile phone has this very annoying problem. The data is fast, just not that reliable. Must be a GSM thing because it doesnt happen on sprint and verizon phones i use. And its not a "4g" issue because all of the phones are on the same wcdma bands as thr "3g" ones, they simply have modems with increased throughput. I have had this problem since the G1
Help get the word out to T-mo
greengoldmello said:
Unfortunately it seems that every tmobile phone has this very annoying problem.
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Click to collapse
Yes, if you are already seeing the issue, it will likely persist across all phones for you. Exchanging/returning your handset will probably not mitigate it.
T-mobile reps are going to need a few descriptive keywords if you plan on calling in the problem. 'Slow internet', 'slow connection', 'slow phone' will not generate any flags in their system due to the sheer number of not so savvy callers reporting the same thing under non-ideal conditions (bad reception/area, out of service area, etc). Suggest something like 'non-responsive network', 'stuck data', or 'no incoming data' that will allow them to differentiate user error from network problem. Test it in different locations (with 3-4 bars of signal and '4G' icon in status bar) and use the Speedtest app to give them concrete numbers. 5-15 KB/s for example is a clear indication that something is amiss, as even 3G is much faster.
Edit: There are a few threads on T-mo's site describing the same thing.
Turning off the backup my settings under privacy seems to help (still an issue but better) on the store demo I have been playing with.
I notice the issue where websites will not even start to load and apps time out when connecting. The request appears to be sent from the phone but not getting a reply from the network.
My G2 does not have a problem in the same location.
I just got the update today. According to the changleog it was supposed to fix WIFI calling. However I saw absolutely no difference. WIFI calling still crackles and chops all the time and it has unusable echo with the speakerphone on.
On top of that now Fligh mode always shows "Turning off..." when I have the WIFI turned on. I did a factory reset, still no change in either one of these issues.
What is your experience with the new software?
I don't have the static that I previously had and the delay doesn't seem to be as bad, however calls aren't consistently coming through to my phone (over wifi calling) since I did the update.
I also found that Wifi Calling got worse with the update. A lot of people saying their calls are going straight to my voicemail, and when I try to dial out I have to try a few times before the call actually connects. Also, the crackle and pop noise is still present as it was before the update too. I hope more people complain about this issue so they can patch it sooner!
I'm also having the same issue and I'm having to rely on that service more because for some reason I don't have that great of coverage in my area anymore. Went from having great 4g at my house to being able to barely pick up 2g
Sent from my HTC VLE_U using Tapatalk 2
Yeah same here with the problems. I get the crackling and popping now. I actually think it started since the update. The other weird problem is my voicemail icon does not go away even after clearing all the voicemails. Not sure if this is because I pay for the VM to text option? Oh and lastly when people call, it shows up as unknown a lot. Dunno WTF!
Apexsilverevo said:
Yeah same here with the problems. I get the crackling and popping now. I actually think it started since the update. The other weird problem is my voicemail icon does not go away even after clearing all the voicemails. Not sure if this is because I pay for the VM to text option? Oh and lastly when people call, it shows up as unknown a lot. Dunno WTF!
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Click to collapse
Going to settings option then call option there's an option to clear voicemail notifications. I just got the phone today and had to do that to clear. I haven't tested calls over WiFi I'm going to give it a try in the morning I hope it doesn't disappoint but it seems everyone is having issues.
Edit: I just gave WiFi calling a little test by calling a 1800 porn number and unfortunately I do hear some cracking or popping every couple of seconds.
Sent from my HTC VLE_U using xda premium
I get both of these issues as well.
I don't think you're going to get cell quality with WiFi calling. I had issues with the g2x as well.
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Yeah I did to with the g2x as well. I figured it would have been fixed by now. Kind of annoying when they say they are going to fix a problem but the problem is still there.
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I here ya! It's still usable for me though
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.
Im on my third htc one s same problem on all of them and during normal calls there is static on all 3 of them im just gonna make them give me a galaxy s3 the hell with htc is was there last chance no one else has bad call quality?
Call quality over cell is phenomenal, no issues for me or my wife.
Sent from my HTC VLE_U using XDA
barmanham said:
Im on my third htc one s same problem on all of them and during normal calls there is static on all 3 of them im just gonna make them give me a galaxy s3 the hell with htc is was there last chance no one else has bad call quality?
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Click to collapse
OK I'll bite...
A few things before I give you an answer here so answer these honestly ok...
1. What router do you have and what frequency is it set for and how long have you had it.
2. What's your providers bandwidth that your using? Is it DSL, broadband, T1....
3. What security are you using on your router when you connect to it?
I'll check back in the morning and give you an honest answer....
EDIT: people are expecting 4G quality from the internet and you'll NEVER get cell quality even with the best router running a T1 connection dedicated to just wifi calling, this is a free service for those who have minute plans instead of paying for unlimited service. There are ways to clean up the quality of these connections if your willing to have the patience to reconfigure your router a little and how good your ISP is and working with the limitations if there are any.
Mine is usable as well, just the popping noise is quite a nuisance.
Sent from my HTC VLE_U using Tapatalk 2
My One S is randomly dropping all reception on cell.network.
If i put it in Flight mode and then turn Flight mode off again and enter my pin, the phone is reconnected again..
Anyone seen this?
That happens to me also. I'll have 3 bars with 4g then all the sudden I have no service for like 2 minutes. I have no idea if its a Rom issue or network issue or radio issue.
Sent from my HTC One S using xda premium
I have also this problem with restart most of the time I have too take out my microchip and put it back in.
Sent from my HTC One S using xda premium
I also experienced network signal getting lost for some time / struck on Airplane mode
my very strange experience is ... my mobile screen is not turning on and keeps on vibrating for half an hour
This used to be a huge problem for me, but the recent OTA has resolved it completely...
I can repeat what I told someone else about text issues. I had the signal issue as well, it would constantly jump up and down and turn into an X so here was my reply...
LibertyMonger said:
I can tell you how i fixed my issue when something similar was happening to me. I had this issue on my previous phone as well so i figured after getting this phone and it continued it had to be something to do with my account setup. Some kind of glitch. So after getting fed up with Tech support I had my network account manager have all my features and account removed, then added back on like it was a new account. Then I did a factory reset and woila! My network signal is stronger than ever. Texts send instantly! Faster than I have ever seen them send! lol.
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Click to collapse
Your issues may not be the same but i can say that my signal is better than i ever had seen it! And absolutely no more loss of signal X's
Hey guys.....
I have an issue with a phone that maybe you all can help with.
This is my second phone doing the same thing the last one was doing.
(yes I've searched)
So occasionally while connected to wifi I dont receive any calls, texts, or emails until I pick up and use my phone for something.
Just now when I picked up my phone to check the weather at 6:30pm and I got 4 text messages, 1 VM and 2 emails all ranging back to around the last time I used my phone. (5:45ish)
This is really irritating as I have missed some important calls lately and it really pisses off my wife...lol...she assumes I'm gaming and ignoring her.
I remember reading somewhere that this phone has issues with going to sleep and Smart Sync.
Specs:
ATT
HTC One XL
ViperXL 2.4.1 (it does this on the stock rom as well)
ViperXL kernel
Thanks for any and all help!!!
I seem to have had similar issues except it was doing it off WiFi. They way I started noticing it was I set my weather to update every hour and I would find it would be 4 hours ago last udate. I also noticed texts coming out of order and calls going to vmail without ringing. I played around flashing different radios ,roms and even changed sim card multiple times. I came to the obvious conclusion that it was actually att issue. I live in a rural area where I get H+ but no LTE. I suspect that the tower cell fills up then puts active calls and data priority. I had atrix before my hox and it did same thing. Its really annoying. So I find myself rebooting phone and it solves issue at least for couple hours.
Sent from my HTC One XL using xda premium
theinfamousdrew said:
Hey guys.....
I have an issue with a phone that maybe you all can help with.
This is my second phone doing the same thing the last one was doing.
(yes I've searched)
So occasionally while connected to wifi I dont receive any calls, texts, or emails until I pick up and use my phone for something.
Just now when I picked up my phone to check the weather at 6:30pm and I got 4 text messages, 1 VM and 2 emails all ranging back to around the last time I used my phone. (5:45ish)
This is really irritating as I have missed some important calls lately and it really pisses off my wife...lol...she assumes I'm gaming and ignoring her.
I remember reading somewhere that this phone has issues with going to sleep and Smart Sync.
Specs:
ATT
HTC One XL
ViperXL 2.4.1 (it does this on the stock rom as well)
ViperXL kernel
Thanks for any and all help!!!
Click to expand...
Click to collapse
Im having the same issues. Started a thread about a month ago. Im on my second phone as well. Had AT&T reset something on their end, did an RUU, factory reset, wiped caches and data...nothing. I really believe it's an AT&T issue.
yungskeeme said:
Im having the same issues. Started a thread about a month ago. Im on my second phone as well. Had AT&T reset something on their end, did an RUU, factory reset, wiped caches and data...nothing. I really believe it's an AT&T issue.
Click to expand...
Click to collapse
I don't think it's an issue with Att.
I just got a the email for this, it is an hour and a half late. I am connected to Wi-Fi and my phone is set to "smart sync".
If this was an ATT issue then why didn't I get my email?
The phone receiving emails while on Wi-Fi has nothing to do with ATT.
theinfamousdrew said:
I don't think it's an issue with Att.
I just got a the email for this, it is an hour and a half late. I am connected to Wi-Fi and my phone is set to "smart sync".
If this was an ATT issue then why didn't I get my email?
The phone receiving emails while on Wi-Fi has nothing to do with ATT.
Click to expand...
Click to collapse
I was referring more to the calls and text
Sent from my One X using Tapatalk 2
I also have the same problem. On Christmas I sent out a mass text to people and never got any responses. Then about 12hrs after I sent a message to someone else and got 100+ texts and 3 vms. It was ridiculous. I'm on ATT and running Nocturnal Dirty ROM. But it also did it on other ROMs. I would love to know what causes this problem and how to fix it...