Warranty issues? - Thunderbolt General

So I have a rooted tbolt and lately my phone has not been charging. I brought it into Verizon and they said they're able to replace my phone with a refurbished phone which was fine. But what I'm concerned about is do I have to unroot my phone before I send it in? Does it even matter? I hope nothing voids my warranty I've been paying for! Well my insurance anyways.
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Warranty claim - yes unroot it and get it back to S-On status.
Insurance claim - doesn't matter.
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Related

is there away to tell if the G2 has been rooted before even if it was a temporary

so i just got off the phone with a T-mobile rep and i was just curious. is there a way to tell if the g2 has been rooted before even if you used visionary temporary root. the reason i ask is because the rep explained to me that if the phone has been rooted in anyway then the handset protection would become null and void.
Sent from my Droid using XDA App
Sorry about that... There isn't a way I don't believe for tmobile to check if the phone was ever rooted. Just don't tell them if its rooted. I'm on verizon and if you have warranty but can't go back to non root if the phone has a internal problem not caused by damage, just say you lost it. Sorry, hope that answers your question.
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Sent from my Droid using XDA App
it helps but if i say i lost it then what would happen to the current phone i have if i report it lost
It would get locked. So basically useless. You couldn't use it on an account. "Dirty ESN"
If you had a say a broken mic and you do have warranty but the phone was rooted you couldn't send it in because it voids the warranty. If the phone was rooted then un rooted back to how you would get it now out of the box there would be no way of knowing. Did you get the phone as a refurb or Craigslist? Ebay?
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No the phone is brand new from T-mobile I was just kind of freaking out cause I thought after using the temproot something would change in the changelog. Like a hash code or something of the sort
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Relock bootloader and TmoUS Asurion insurance.

Hey just want to know if anyone has insurance with Asurion and if they accept device swap/replacement with a relock TmoUS One S. I'm considering rooting my One S but I want to double check first.
Sent from the One.
Deductible is the same for loss or other issue, right? If it is, it doesn't matter. Issue with phone, throw it away, or use it for parts, and report it lost.
Sent from my HTC One S using XDA Premium
Samugai said:
Hey just want to know if anyone has insurance with Asurion and if they accept device swap/replacement with a relock TmoUS One S. I'm considering rooting my One S but I want to double check first.
Sent from the One.
Click to expand...
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I just sent my defected phone back to T-Mobile. You can still see "relock" on bootloader. Hopefully they don't call me about it or I might just play it off. Lol. Usually they check for is water and physical damaged.
If going through insurance then it doesn't matter. You're paying deduction
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Droidificator said:
Deductible is the same for loss or other issue, right? If it is, it doesn't matter. Issue with phone, throw it away, or use it for parts, and report it lost.
Sent from my HTC One S using XDA Premium
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Yea you got a point.
Sent from the One.
x1tyme said:
I just sent my defected phone back to T-Mobile. You can still see "relock" on bootloader. Hopefully they don't call me about it or I might just play it off. Lol. Usually they check for is water and physical damaged.
If going through insurance then it doesn't matter. You're paying deduction
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
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Lol yeah I hope they don't pester you about it either.
Sent from the One.

[Q] Rooting voids what warranty?

OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
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So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
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Everything is void. You have to flash back to stock to get it fixed.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
xcrazydx said:
Everything is void. You have to flash back to stock to get it fixed.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
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Click to collapse
liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
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Click to collapse
T.J. Bender said:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
Click to expand...
Click to collapse
RewinX said:
OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
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Click to collapse
Sent from my SAMSUNG-SGH-I727 using xda premium
crashpsycho said:
No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
Sent from my SAMSUNG-SGH-I727 using xda premium
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Click to collapse
unless you buy insurance, then u still have to pay $100+ for replacement.
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droidbabyxda said:
unless you buy insurance, then u still have to pay $100+ for replacement.
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OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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RewinX said:
OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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xcrazydx said:
Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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I know, I just thought maybe there was a different plan.
Best buy black tie plan is much better IMO. Little bit more expensive, but no deductible and no limit to replacements. I got a replacement for mine, no questions asked.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I don't even touch warranties. They're expensive and almost always useless. If my phone is severely damaged somehow, it can be restored to stock and bricked in Kies whether the screen works or not.
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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T.J. Bender said:
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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Heh, wish I had that luxury.
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Aaaaaaahhhhhhhh

Yesterday sd card erased all of it's files by itself. This morning I got up took phone off charger everything working fine. Went to fix my little girl a bottle came back and phone was completely dead. Would not take a charge for anything. Took it to best buy and now I'm stuck with evo 4g that is stuck on 2.3.3 for the next 3 days:banghead:
Sent from my PC36100 using xda app-developers app
Cool thread title bro.
Sorry about your loss... I guess you have insurance? Any backstory of dropping the phone in the toilet? Heh...
Good luck. :fingers-crossed:
I wish. I wouldn't feel so bad but for the first time in my life I wasn't the reason for having to send my phone in for insurance claim. Lol
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I like the Best Buy insurance personally as they have no charge for replacement phones and when I filed a claim they gave me a Galaxy S2 as a loner and the claims process was pretty painless. They don't cover from loss or theft however. Also without the Asurion insurance there's a charge for certain maintenance at Sprint repair stores.
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UnicronAlpha99 said:
I like the Best Buy insurance personally as they have no charge for replacement phones and when I filed a claim they gave me a Galaxy S2 as a loner and the claims process was pretty painless. They don't cover from loss or theft however. Also without the Asurion insurance there's a charge for certain maintenance at Sprint repair stores.
Sent from my XT897 using xda app-developers app
MY BABY IS BACK!!!!!! I just downloaded and installed the upgrade and about to root this brand spanking new moto q:victory:
I do have one question though. Can I root it and just flash one of the back ups I had from my other moto q or do I need to root and flash a stock deodexed rom first?
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arrrghhh said:
Cool thread title bro.
Sorry about your loss... I guess you have insurance? Any backstory of dropping the phone in the toilet? Heh...
Good luck. :fingers-crossed:
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You should fix the spelling.

Insurance claim return. Flash or don't flash?

I've got a cracked insurance claim S3 to return to VZW. I don't feel like taking the time to flash it back to stock. Anything I can do to render the entire phone unusable and ensure I don't get hit for rooting and unlocking the phone?
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fgvb said:
I've got a cracked insurance claim S3 to return to VZW. I don't feel like taking the time to flash it back to stock. Anything I can do to render the entire phone unusable and ensure I don't get hit for rooting and unlocking the phone?
Sent from my SCH-I605 using Tapatalk 2
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Nope. Flash back to stock before returning. That's all part of rooting and flashing. You know ahead of time you are going to have to take the time to flash back to stock if you are returning your phone back to Verizon for anything.
Grrr. That's the push I needed. Thanks.
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fgvb said:
I've got a cracked insurance claim S3 to return to VZW. I don't feel like taking the time to flash it back to stock. Anything I can do to render the entire phone unusable and ensure I don't get hit for rooting and unlocking the phone?
Sent from my SCH-I605 using Tapatalk 2
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If it's a cracked insurance claim it goes to Asurion, not Verizon.
Sent from my SCH-I535 using xda app-developers app
fgvb said:
I've got a cracked insurance claim S3 to return to VZW. I don't feel like taking the time to flash it back to stock. Anything I can do to render the entire phone unusable and ensure I don't get hit for rooting and unlocking the phone?
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
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It takes all of 10 minutes to return to stock with Odin, and you don't even have to watch it. Just plug it in, fire it off, and go eat a slice of a pizza while it restores. It's not like it's an hour long ordeal.

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