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Dust under the screen issue,wrong to return to bestbuy?

I bought the asus tf101-1a on black friday. I noticed dust was settling in on the bottom on the screen and returned it and had to go thru hell just to get them to exchange for a tf101-a1. Now after 2 hours of having it,big build up of dust on the bottom right and a dead pixel and i just opened it up!! Am i wrong to go back to bestbuy and explain my case and get yet another replacement?
Sent from my Transformer TF101 using Tapatalk

nellycruzz said:
I bought the asus tf101-1a on black friday. I noticed dust was settling in on the bottom on the screen and returned it and had to go thru hell just to get them to exchange for a tf101-a1. Now after 2 hours of having it,big build up of dust on the bottom right and a dead pixel and i just opened it up!! Am i wrong to go back to bestbuy and explain my case and get yet another replacement?
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
We've all heard the old saying "The customer is always right." Sadly, that's not always the case. I agree you deserve a unit you are satified with, no doubt. But consider the possibly the "perfect" tab doesn't exist? Not saying you should not pursue a return, mind you but I recall a few months back when Some people were complaining of light bleed. How did they see the light bleed? Went into a room completely dark, turned down their screens then looked. Now, how many users actually DO this in normal use? I guess I'm saying only you can decide what is "acceptable" or "not acceptable". Also, keep in mind BB has a "Frequent Return Policy" where they track and ban returns from chronic return-ers. Just sayin'
IMO the dead pixel would be more an issue than dust but then I can't see what you see!
Good luck!

Well i just opened the tf and the dead pixel was right there. Ive nver returned anything from there,it looks like black dots on the screen where the dust is. The purpose of a tablet is the size and resolution and difference from a android phone. I love the tablet,but nowhere do i read others having this issue. Wether i paid $249 or $399, i feel i deserve to have a tablet experience without the non sense. Thanks for your advice
Sent from my Transformer TF101 using Tapatalk

Of course return it. If it is a dead pixel...Asus QA is doing something wrong. The fact that you have dust could lead to more dust. Once the warranty is over, you'll have to pay out of your pocket to fix it, if there is such a problem.

Yes there is,i exchanged the product and got home at 930ish and opened it up and immeditately i saw it. Then i turned it on and bam a dead pixels. One dead pixel without use of the tablet means fauty lcd and heavy dust only means more dust as u said (htc sensation days). Hell as i type the power button is rattling.
Sent from my Transformer TF101 using Tapatalk

nellycruzz said:
Yes there is,i exchanged the product and got home at 930ish and opened it up and immeditately i saw it. Then i turned it on and bam a dead pixels. One dead pixel without use of the tablet means fauty lcd and heavy dust only means more dust as u said (htc sensation days). Hell as i type the power button is rattling.
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
Did you get the 250 transformer?
Sent from my PG86100 using xda premium

Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
I made it about 6 months before I started to notice the dust behind the glass... the rear camera however gets obscured by dust relatively quickly and requires me to take the cover off and clean the backside of the camera lens about once a month.
So, the dust is a simple fix. The dead pixel however, that sucks. I'd return it for that, or have Asus warranty it at this point since Best Buy is probably fresh out of stock..
hopefully you get it sorted out. The Transformer is a great device! I love mine!

Its the tf101-a1 model and i didnt know its simple to disassemble,thank u. But what are the odds of geting a worse case of dust by doing this procedure?
a.mcdear said:
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
I made it about 6 months before I started to notice the dust behind the glass... the rear camera however gets obscured by dust relatively quickly and requires me to take the cover off and clean the backside of the camera lens about once a month.
So, the dust is a simple fix. The dead pixel however, that sucks. I'd return it for that, or have Asus warranty it at this point since Best Buy is probably fresh out of stock..
hopefully you get it sorted out. The Transformer is a great device! I love mine!
Click to expand...
Click to collapse
Sent from my Transformer TF101 using Tapatalk

Teardown link
basically removing the screws by the connector will allow you to remove the bezel, which will expose the inside. Should be pretty easy from there I think. Just use compressed air

Does opening the transformer up void its warranty?
Cause I wouldn't want to void it over a speck of dust really.

a.mcdear said:
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
Click to expand...
Click to collapse
I know this is an older thread, but I just noticed an annoying dust buildup in my TF101, just under the glass (middle part of the screen...) and wondered if I could clean it myself. A Google search provided several links to help crack the tablet open, but none mentioned how to actually remove the glass from the screen. How exactly can this be done, without nuking the digitizer? Any insights would be welcome, thanks.

[HELP] I literally broke my TF 700! What should I do??

Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable? Or even better, where can I get the new back-plate? Cuz mine now looks terrible..
Desperately waiting for some advice...

almightytaek said:
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable?
Desperately waiting for some advice...
Click to expand...
Click to collapse
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.

BTrack said:
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
Click to expand...
Click to collapse
If you do not have an extensive warranty, you'll probably lose about as much money repairing this unit as when you'd buy a new one (it sounds pretty bad, judging from your story). It might be better to bite the bullet, as BTrack proposed.

Hard for me to see what happened by the pics.
Someone had post sometime back that they were parting out their broken Infinity.
Maybe the search can turn up the thread.
Glad I've had a folio around mine.
Banged it a few times being careless.
I feel for ya...hope you can find a fix.

Ouch, unless yo have insurance I think you may be out of luck. I know Asus will fix tablets with " costumer induced damage", but they charge for parts and labor. And it looks like it would cost more to fix than buying a new tablet.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

.Just an off the wall idea, you might try sending a PM to someone who has bricked their device and see if they want to sell it. You might be able to pick up the case and connector that way

I had a drop onto tile with my first prime.
My AMEX covered the cost but they made me send it to Asus (even after getting an estimate) instead of just refunding the money like they had on some previous items. When mine dropped it was just the front glass that cracked all the way across, as well as the aluminum body being deformed. The touchscreen was working, screen worked, device was fully functional. The final repair + shipping came to around $378, and that was still a functional (though sharp, pointy and ugly) device when it got to them. If you bought it on a credit card you should check to see if they have any kind of accidental coverage. Good luck

Well thanx a lot guys..
Thank you for all your help.
I guess I just have to buy new one then..:crying:

almightytaek said:
Thank you for all your help.
I guess I just have to buy new one then..:crying:
Click to expand...
Click to collapse
Why don't you try taking it apart like you initially did, buy a bricked one and try to fix it?

You could sell it to me so I don't have to disassemble a fully working one to play with hardware

I had dropped mine off a table onto a concrete as well. About the distance too. Hit right in the corner of the power button. The glass held up well. The metal bent up and plastic completely cracked through. I was able to squeeze it back together, but was still bent up. It still was functional.
I was did an a-hole move. Since I did it a week after receiving from Amazon, I told them it came damaged, but packaging was fine. They exchanged and not a problem.
You could try exchanging it from where you got it. Another option, there are aftermarket warranty services that you may be to use if you got recent enough. Some allow you to get purchase within thirty days of purchase.
Although, my guess, you probably past that time. I would suggest trying to fix it again. At this point, you have nothing to loose.

Send it back ta Asus for an estimate to repair. Ya never know, you might get off with a cheap fix.....worth a try.
I'm bummed for ya though.
Brad
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

[Q] Anyone have issues with their keyboard dock?

I bought my tablet with the TF201 keyboard a while back since its identical to the TF700 keyboard. It's always connected and locked, but every once in a while i notice my external mouse, which is plugged into the usb port of the keyboard, stops working due to the fact that the keyboard magically unlocks itself from the tablet. the lock bar or whatever it's called doesn't retract though so I can never tell unless I try to slightly lift the tablet away from the keyboard and lo and behold it comes right off. I noticed this tends to happen more often when the tablet is opened about 100 or so degrees from the keyboard.
Do you think I may have a faulty keyboard or has this happened to others?

Mine locks properly, so I can at least say it's not normal.

Mine locks safely too. But I do have to push relatively hard until it "clicks" into the dock and to be extra safe I tend to slide the lock slider all the way to the right.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

+1. I've had my TF700 + dock since July 16, 2012. No issues as far as connections between them are concerned, though the tab sits a little loose. The clasps don't grab the tablet tightly anymore. There is some play about 5 degrees. Anyone knows how it can be tightened again?

airmark said:
Mine locks safely too. But I do have to push relatively hard until it "clicks" into the dock and to be extra safe I tend to slide the lock slider all the way to the right.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
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Click to collapse
That's the weird thing though, mine clicks and locks but i can only push the slider to the mid point.

My Transformer doesn't stay tight on the dock any more, because the tiny little clip inside the tablet itself has broken on one side (I think). The result is that it seem to clip in correctly, but then I can rotate it to the right and the left clip come free without any resistance.
I've done quick searches to find people with similar problems, but haven't found anyone else yet. Doesn't look very fixable, due to the size of the small clip. Don't know if you've got the same issue, but to check, look where the dock latches onto the tablet with a good light and see if your clips are still there.

oblib__ said:
My Transformer doesn't stay tight on the dock any more, because the tiny little clip inside the tablet itself has broken on one side (I think). The result is that it seem to clip in correctly, but then I can rotate it to the right and the left clip come free without any resistance.
I've done quick searches to find people with similar problems, but haven't found anyone else yet. Doesn't look very fixable, due to the size of the small clip. Don't know if you've got the same issue, but to check, look where the dock latches onto the tablet with a good light and see if your clips are still there.
Click to expand...
Click to collapse
Amazing... we both post on the same day... could be this is the start of an epidemic of broken platic clips inside the tablet section. Not sure if they are plastic or metal but they do look plastic and in any case clearly are not fit for purpose of docking/undocking dozens of times a day.
I sent mine back... see my post. They are blaming me! I barely had it 6 weeks and it never left my house. Never dropped. Only ocassionally used extra force to dock it because if you don't then the locking tab does not click!!!! SIGH

the only problem that i have with the dock is that the spring in the hinge has gotten loose
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

wailim_2002 said:
Amazing... we both post on the same day... could be this is the start of an epidemic of broken platic clips inside the tablet section. Not sure if they are plastic or metal but they do look plastic and in any case clearly are not fit for purpose of docking/undocking dozens of times a day.
I sent mine back... see my post. They are blaming me! I barely had it 6 weeks and it never left my house. Never dropped. Only ocassionally used extra force to dock it because if you don't then the locking tab does not click!!!! SIGH
Click to expand...
Click to collapse
I posted in your thread as well -- locking pin snapped off yesterday. It is plastic, which makes it a Prime example <pun intended> of use of plastic in places that could do with metal. :S I'm going to take it up with ASUS Netherlands once my blood pressure comes within more or less normal limits.

MartyHulskemper said:
I posted in your thread as well -- locking pin snapped off yesterday. It is plastic, which makes it a Prime example <pun intended> of use of plastic in places that could do with metal. :S I'm going to take it up with ASUS Netherlands once my blood pressure comes within more or less normal limits.
Click to expand...
Click to collapse
We should track our own and any subsequent replies over time ... as long as it takes ... really ASUS should consider recalling these to reinforce the pins. Its highly likely some will witness their tablet fall off the dock and smash in front of their eyes... while assuming they forgot to secure it properly!

I have confirmed that It was plastic materials.
When it first happened to me about 1.5 months ago, ( at that Time, I didn't know why it was doing that)
I noticed that my Tf700 does not lock properly, doesn't make a clicking sound, doesn't hold the device in place,,,and etc.
So at that point, i decided to pull it out of the key board ( i always had it with my keyboard as it was mostly used for my university lectures)
As soon as I pulled it out, i noticed that plastic pieces about ~5mm fall out.
So as of now, my solution was to have an armour-like screen protector and skinomi carbon series (to add a bit of bulk).
It doesn't lock in, but it s enough to have friction to hold it in place a lil more nicely.

I used quite a few strips of heavy-duty doublesided tape.

choiyt317 said:
I have confirmed that It was plastic materials.
When it first happened to me about 1.5 months ago, ( at that Time, I didn't know why it was doing that)
I noticed that my Tf700 does not lock properly, doesn't make a clicking sound, doesn't hold the device in place,,,and etc.
So at that point, i decided to pull it out of the key board ( i always had it with my keyboard as it was mostly used for my university lectures)
As soon as I pulled it out, i noticed that plastic pieces about ~5mm fall out.
So as of now, my solution was to have an armour-like screen protector and skinomi carbon series (to add a bit of bulk).
It doesn't lock in, but it s enough to have friction to hold it in place a lil more nicely.
Click to expand...
Click to collapse
Yep, I found the piece of plastic too, which is what made me look for where it came from.

I have gotten into contact with ASUS Support in the Netherlands, and without even seeing what the issue is, they said that as far as they are concerned, it is user-induced damage and therefore not covered by warranty. I am planning of getting into contact with my lawyers and just have a talk if this is something they'd be able to crack open. I'll let you guys know the outcome of said talk.
Sent from a comfortable chair from the outer ring of Purgatory. The red guy asked me to say 'hi'.

the problem i started having with my dock is ill clip it in and close it. when i come back to it and open it up the screen doesnt want to come on even if i press the power button. if anyone knows a solution for this let me know please it would be greatly appreciated.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

With regards to the broken/insecure docking issue, I've posted a POLL in the transformer forum:
http://www.transformerforums.com/fo...snapped-off-poll-you-affected.html#post257185
I would like to see how many people are affected.

oblib__ said:
My Transformer doesn't stay tight on the dock any more, because the tiny little clip inside the tablet itself has broken on one side (I think). The result is that it seem to clip in correctly, but then I can rotate it to the right and the left clip come free without any resistance.
I've done quick searches to find people with similar problems, but haven't found anyone else yet. Doesn't look very fixable, due to the size of the small clip. Don't know if you've got the same issue, but to check, look where the dock latches onto the tablet with a good light and see if your clips are still there.
Click to expand...
Click to collapse
When you say rotate it to the right do you mean lift the right side and turn the tablet anti-clockwise and then the left clip comes free...
or do you mean lift the left side and rotate it clockwise (right) and the left clip comes free? :cyclops:

wailim_2002 said:
When you say rotate it to the right do you mean lift the right side and turn the tablet anti-clockwise and then the left clip comes free...
or do you mean lift the left side and rotate it clockwise (right) and the left clip comes free? :cyclops:
Click to expand...
Click to collapse
Choice 2. My left clip is broken, so the left side can lift free. Doing so causes it to rotate clockwise (right).

wailim_2002 said:
When you say rotate it to the right do you mean lift the right side and turn the tablet anti-clockwise and then the left clip comes free...
or do you mean lift the left side and rotate it clockwise (right) and the left clip comes free? :cyclops:
Click to expand...
Click to collapse
oblib__ said:
Choice 2. My left clip is broken, so the left side can lift free. Doing so causes it to rotate clockwise (right).
Click to expand...
Click to collapse
On mine, both clips have degraded severely. However, the release from the dock is right side first.

Broken left clip here... I noticed it today. And I'm pissed. What a BIG FAIL from Asus. I won't even bother trying to get it repaired, it's unlocked anyway.
I was beginning to love this thing since I installed CleanROM Inheritence... It's was a nice and fast tab. Well, now it's a broken and fast tab. I'm thinking of selling it before it falls into pieces. It's sad because I love the size, the keyboard, Android, etc.
The right clip will probably fail soon too. What a let down...

Keyboard falling apart?

It seems my Keyboard dock is falling apart. I keep it well looked after, but despite that the top is coming away from the bottom on the top right corner. Is this happening to anyone else? I can get it replaced (good old john Lewis) if it gets worse, but i haven't heard of this anywhere else.
Sent from my Xperia S using XDA Premium HD app

Mine was loose around the dock area. Would make a loud click if pressed, like something wasn't screwed tight.
Sent it back to Asus and they sent out a new one. You might as well get it replaced now

Odp: Keyboard falling apart?
You're not the only one. I noticed the same fault yesterday, also the top right part. I wonder if it can be fixed without sending back the device.

Guys - carefully peel off the top 2 rubber feet - carefully - you will see two lose screws fall out. :silly:
Tighten them up and I suspect your issue will be resolved.
I have no idea how this got through Asus Q&A but everyone seems to have the same problem.

sbdags said:
I have no idea how this got through Asus Q&A but everyone seems to have the same problem.
Click to expand...
Click to collapse
Nothing here... No clicks, no loose screws, no friction, nothing..

I dropped my keyboard once...bent the metal around the power input. I had to pry it back into place to get the charger to go back in :crying: now it doesn't really fit together at the top left side near the dock. I'm really bummed out about it. I wonder if square trade would consider it as part of the infinity in my warranty.

My TF700 dock has a similar problem. The only difference is that problematic area is along the docking port. Has anyone disassembled a dock and knows whether that area is held together with screws or just some plastic tabs?

Keyboard no longer locks.

Hey all. One day when I picked my pad and dock up by the screen it just came apart. Thinking I might have hit the slider earlier I didn't think anything of it. Next time it happened I looked at the locking ports. It looks like there were little plastic tabs that swivel up and down inside there? I used a pin and moved to back to its horizontal position and didn't think anything of it. However a few weeks later the same thing happened and when I looked in there I could see those plastic tabs on the tablet anymore. Now it just slides off and is there something you can do or do I just never remove it from the poetic case I bought.
Sent from my SCH-I535 using Tapatalk 4

wurgy said:
Hey all. One day when I picked my pad and dock up by the screen it just came apart. Thinking I might have hit the slider earlier I didn't think anything of it. Next time it happened I looked at the locking ports. It looks like there were little plastic tabs that swivel up and down inside there? I used a pin and moved to back to its horizontal position and didn't think anything of it. However a few weeks later the same thing happened and when I looked in there I could see those plastic tabs on the tablet anymore. Now it just slides off and is there something you can do or do I just never remove it from the poetic case I bought.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
I'm not sure if this is going to help you out, but over time my dock started to hold the tablet *very* loosely. I could pull the thing out without touching the switch. I ended up putting a couple strips of electrical tape on the padding inside the clamp (stacked on top of each other). Now the connection feels as solid as ever. If something has snapped off you might be out of luck, but it's worth a shot.
FYI, I was worried at first that the tape might scuff the bezel over time. After two months it hasn't been an issue.

I have the same problem. Its a bit annoying considering the price you pay for these things.

Mine just started doing the same thing not sure tape will help in that the locking mechanism does not catch at all. Has anyone contacted asus on the issue? Haven't dealt with their support at all didn't know if it was a lost cause

Been there done that:
http://forum.xda-developers.com/showthread.php?t=2107044
http://www.transformerforums.com/fo...ining-pins-snapped-off-poll-you-affected.html