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[Q] Sensation crashing constantly

I have a HTC sensation (non branded european version) for about 5 months now, and lately its been crashing constantly, it just goes black and is completely turned off.
Most of the time this happens when its in my pocket.
I'm running the original rom, its not rooted, and i did a factory reset last week.
The problem was gone for a couple of days, but its back again.
I assume its an app that's causing it to crash, but i can't figure out what app.
I'm not sure because it seems that everytime it crashes and i restart it, a program that uses the internet has an update. For example whatsapp, twitter, wordfeud etc.
I tried disabeling wifi, that didn't help. I disabled the mobile network now to see if its internet related, but its not an option to keep that disabled ofcourse.
I removed a couple of apps, but that didn't solve the problem.
Hope someone can help.

If a phone reboots...its typically software related
If it shuts all the way off...its usually battery related.
Call HTC about them sending a replacement battery. Tell them Tmobile told you to call them and you need it for troubleshooting testing.
Sent from my HTC Sensation Z710e using xda premium

I can't help, however can report that I have similar issues.
Though I get crashes as well during normal operation such as:
- getting a phone call
- opening up Google Maps (or any GPS app)
- receiving SMS messages
- starting the camera
And all with stock software.

I have a same problem. I cant figure it out. When i turn on my phone battery is around %6 . but normally its around %70. When i restart again it turns normal %70. is it same on your device ?

thnx for the replies! I indeed have weird and incorrect readouts from the battery after restarting, and it doesn´t crash when on the charger.
I realy hope its the battery, i´l call HTC right away to see if they can send me a replacement battery.

Having similar issue
MrSkyline said:
thnx for the replies! I indeed have weird and incorrect readouts from the battery after restarting, and it doesn´t crash when on the charger.
I realy hope its the battery, i´l call HTC right away to see if they can send me a replacement battery.
Click to expand...
Click to collapse
Hey... I am facing exactly the same issue. Replacing the battery fixed it or not?

Same here. I also noticed that if I changed my wallpaper, it reverts back to the default phase beam wallpaper on the next boot.

Updating to this firmware
DOWNLOAD 3.32.531.14 710RD (TMO ONLY [THX GROGG88]): http://goo.gl/JCWEO
MD5: 79EDF95337826DF73083E227DB8DE7C3 from http://forum.xda-developers.com/showthread.php?t=1459767 seemed to fix it for me.
It probably shouldn't have, because the firmware is supposed to be the same as previous except for the radio.
Maybe it'll work for you guys.

Had the same problem, it shutsdown when receiving phone calls.... Like the previous post said it must be battery problem.. i did this fix and my phone has not shut down randomly.. this fix will tighten the battery contact with the terminals...try it first, Its a simple fix
http://forum.xda-developers.com/showthread.php?t=1622683
Sent from my HTC Sensation using Tapatalk

Had this same problem on stock sensation . Once I rooted and installed custom rom the problem went Away! Never to return.
I truly believe and its been proven that custom Roms are MORE stable than stock. After installation of the custom rom , the issue of restarting NEVER RETURNED! Not a problem anymore . It's a software issue. It can be fixed with different software . It's a known issue.
Sent from my HTC Sensation 4G using xda premium

realsis said:
Had this same problem on stock sensation . Once I rooted and installed custom rom the problem went Away! Never to return.
I truly believe and its been proven that custom Roms are MORE stable than stock. After installation of the custom rom , the issue of restarting NEVER RETURNED! Not a problem anymore . It's a software issue. It can be fixed with different software . It's a known issue.
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I rooted since warrenty is over, I had the problem on stock rom, hungarian t mobile one, and now the problem starts to come back on a custom rom also, but not form the first day, it must be something related to software... i have two batteries and it did not fix the issue, i dont think the battery is the problem, one is original the other (i mostly use) is an anker battery... quite cool since longer standby...
how can i debug and read logs or dumps about the error?
scenarios when my phone shuts off:
- receiving a call after ringing once or twice (not always)
- during talking on the phone
- when i call someone after ringing once or twice (not always)
- starting camera and using it to make a picture in the moment of flash
- sometimes just when its in my pocket, later i pick it out and wonder its again turned off: D´OH!
most stable workaround which lasts usually half a day (remove battery)
have you any ideas how I can read dumps or logs?
thanks

[Q] anyone experiencing random shut down?

Hi guys, my SGR is 2 weeks old now and occasionally it randomly shuts down.. mostly at night. The phone only restarted after taking out the battery and putting it back in. Also, after turning on, there was a 30% fall in battery. The battery usage shows a vertical drop which doesn't make sense. Wifi and mobile data was off. I'm using 2.3.5 India rom.
Anyone else having same issue?
Sent from my GT-I9103 using XDA App

Visit this thread, this question has already been asked buddy . . .
http://forum.xda-developers.com/showthread.php?t=1420214
Here are your usual options:
-This is a known issue for which it would be best to take your cell to the service centre.
-Or there is a second option to flash your phone by Odin using the stock firmware. Its a simple & painless procedure if you are savvy enough to do it.
Hope it Helps.

Potential WiFi issue?

I'm here writing on tapatalk and browsing and have noticed that all of a sudden the WiFi will go off, drop out and restart. I hadn't ticked the : best WiFi performance, which drains more battery, so I'm not sure if that has anything to do with it.
I also have he app: power manager and I'm not sure if there is an app doing that to the WiFi.
Anyone else had this issue?
Edit: definitely having this issue. Best performance or going manual on the WiFi Settings seems to have settled it. Hope HTC comes up with an update for it...
sent using HTC1S

I also tested the static rather than the automatic solution for the WiFi, and it tend to drop equally. Only way it doesn't drop seems to be if I use the: use best quality WiFi, which reduces the battery life tremendously!
By the way, this is not happening during te phone's sleep mode, but during normal operation.
sent using HTC1S

Not sure if it's related, but there are definite wifi issues with the one s. Mines completely stock, no power managers etc. It locks onto wifi points that that have always worked well for me (work, home etc.) with my desire and never disconnects. It seems in this mode it uses much more power and even gets a little warm. I can have left home for 4 hours and it still thinks it's connected and then has no data connection. The only solution seems to be to disable and enable wifi again. It doesn't seem to be able to roam from ap to ap without getting stuck on one of them

I think this may be an issue with Android 4.0. I have a Transformer Prime tablet running 4.0 and I get the same thing. WiFi drops out for a few seconds and quickly reconnects. I have noticed that it only happens in the first 12-24 hours after my tablet has been restarted though. After about a day running solid it doesn't happen.

I had a Nexus Running 4.2 and the wifi was great so probably not Android , more radi problem as discussed on other threads

I'm getting mine replaced tomorrow just to see if that will improve things. Unfortunately I was not able to make sure that the handset's serial number
sent using HTC1S

Testing the new one s that just came through the post on regards to the WiFi issues.
Looks like first impressions that its stable but having said that,y sim card is still on the other handset. I don't know if that has anything to do with it...
Sent from my HTC One S using Tapatalk 2

Coming on the other phone now, as typing the WiFi signal sometimes drops..
sent using HTC1S

Mine is opposite where I have no issues while using the phone, however, when phone goes into sleep mode, it loses wifi. Comes on auto when using phone again.

vasp3690 said:
all of a sudden the WiFi will go off, drop out and restart
Click to expand...
Click to collapse
Exactly the same symptoms on mine (stock Orange UK). Hopefully we will get a fix soon, as its a pain.

It seems that the replacement I got is working atm
sent with HTC1S

Update.
The WiFi signal on this current phone seems to be spot on. No signal drop with any case on or covering the top of the phone. Signsl doesn't go to sleep along with the phone being on idle and overall really pleased.
I must also add that this new phone seems to have a remarkably better battery life as well. With my usuall use of web, tapatalk, a couple of photos a bit of WiFi, continuous account sync etc, on auto brightness, im at 13:20 and I have the phone on 83% battery when on the previous handset with the WiFi problem I was eating up the battery really fast. Usually I was at about 60% by now
sent with HTC1S

pjsmith said:
(...) It locks onto wifi points that that have always worked well for me (work, home etc.) with my desire and never disconnects. It seems in this mode it uses much more power and even gets a little warm. I can have left home for 4 hours and it still thinks it's connected and then has no data connection. The only solution seems to be to disable and enable wifi again. It doesn't seem to be able to roam from ap to ap without getting stuck on one of them
Click to expand...
Click to collapse
I had exactly the same issue. Since I have changed the "option" / "wifi"/ "settings" / "extended" / "keep WLAN active in standby" = "never" (I don't know the correct terms in English), I haven't seen that problem anymore. I seems that the issue is standby-related, WLAN rescan won't start properly when waking up.
However, I don't think that this issue is related to the issue mentioned by the TO - it's the opposite.

I just noticed this issue when I left for work this morning. I have "Best Wi-Fi Performance" enabled, which was mentioned as a fix in previous posts, but it does not appear to be helping. When I leave for work and get into my office about 5 miles away it still shows as being connected to my home wifi network, when I try to use data like going to a webpage etc, it says "Data Connection Lost". Its like the phone doesnt know how to disconnect from a wifi network. I have the latest update to 1.84.531.2 710RD and still seems to have this issue. Have there been any updates from HTC or T-MO on this issue?

To follow up on this issue, I have called HTC and T-Mobile to find out if it is a known issue. They both told me that they were aware of the issue and that HTC is asking the carriers to report the issues customers are having back up to them. HTC said they are working on a software update that resolves the Wi-Fi disconnect issue. The T-Mobile rep said to have anyone else who is experiencing the issue to either call T-Mobile if they are your carrier so they can report the issue, or call HTC directly.

Bohemus said:
To follow up on this issue, I have called HTC and T-Mobile to find out if it is a known issue. They both told me that they were aware of the issue and that HTC is asking the carriers to report the issues customers are having back up to them. HTC said they are working on a software update that resolves the Wi-Fi disconnect issue. The T-Mobile rep said to have anyone else who is experiencing the issue to either call T-Mobile if they are your carrier so they can report the issue, or call HTC directly.
Click to expand...
Click to collapse
Been having this issue too. Called up T-Mobile and since I'm still within the 20 day window for return, they are sending me a new device. The girl that helped me didn't even want to talk about the issue or if it's been happening a lot. She didn't even ask if I had tried any trouble shooting. Just sent out new phone with free standard shipping. Works for me I guess, just hope it's hardware related, though I suspect it's software. We will see.

Behold_this said:
Been having this issue too. Called up T-Mobile and since I'm still within the 20 day window for return, they are sending me a new device. The girl that helped me didn't even want to talk about the issue or if it's been happening a lot. She didn't even ask if I had tried any trouble shooting. Just sent out new phone with free standard shipping. Works for me I guess, just hope it's hardware related, though I suspect it's software. We will see.
Click to expand...
Click to collapse
I did a factory reset on my phone and have been having much better luck with the WiFi issue. I think its definitely software related.

Bohemus said:
I did a factory reset on my phone and have been having much better luck with the WiFi issue. I think its definitely software related.
Click to expand...
Click to collapse
Not here. Factory reset was first thing I did (and always do) after applying the latest update.

I just noticed that on my phone as well. If I set it to beat performance the WiFi signal goes crazy. So I uncheck it and it works "normal"
Sent from my HTC VLE_U using xda premium

compta5 said:
I just noticed that on my phone as well. If I set it to beat performance the WiFi signal goes crazy. So I uncheck it and it works "normal"
Sent from my HTC VLE_U using xda premium
Click to expand...
Click to collapse
I also disabled best wifi performance and have not noticed the issue since. I dont know if its because of the factory reset or because I have disabled best performance. I have also changed "keep wifi on during sleep" to never and that may have contributed to fixing the problem. I really have no way to tell, and now that it appears to be working correctly, I dont want to mess with it

Random reboots

I just got the HTC one S today and already experiencing random reboots....the phone has already done at least 10 today....anybody else experiencing this? And if anybody knows a solution?
Sent from my HTC VLE_U using XDA

I've been using the phone nonstop and I have yet to get a random reboot.
Sent from my HTC VLE_U using xda premium

It usually happens to me when I'm done using my phone and I lock it or its on stand by, it hasn't happened yet while using it
Sent from my HTC VLE_U using XDA

I would try factory reset then take it back if it keeps doing it . One of the good things about a non removable battery is its suppose to help with random reboots. I've never had one so it might be something wrong with your phone.
Sent from a guy living in a van down by the river

I'd be sending it back. I'm on my second handset due to the chipping MAO issue. My first one must have rebooted about 3 times in the course of 5 days. My current one hasn't done it yet. Sounds like a fault somewhere.
Sent from my HTC One S using XDA

Just had one reboot few mins ago, had the phone for more than two weeks, never experienced this before.
Only difference was I had installed Battery app with shows a number of remaining battery on top left corner on notification bar. Uninstalled it right away. Not sure if this app caused the reboot will report back.
Sent from my HTC One S using XDA

My phone has rebooted several times and it always happens when a program hangs and I try to get out that program. It hasn't been specific to just one program. It's happened to me with Google Play, Play Market, chrome Browser...
Sent from my Transformer Prime TF201 using Tapatalk 2

My one-s did this a lot from new. Seems to have settled a bit - desperate to find out if it's a hardware issue or not as I need to return it in next day or 2 if so. Seems to be happening to too many people to be hardware unless something is majorly botched!

Is wifi on?
My router was acting up and my phone would reboot every time I tried to connect to it. Factory reset did nothing.
I reset the router and updated the firmware and all is good. It was a Dlink 614+ or something like that.

Yes, wifi on. My router is a 'draytek', a new model and up to date though. My desire running CM had no issues with it.
I have noted however that there appear to be other wifi issues with the oneS. It doesn't always disconnect from wifi even after leaving the building, eating up the power and leaving you with no data connection. I've had to put the wifi widget on the home screen to turn off and back on again to get it functional. It's a pain. Still pondering about returning this.

I have a stock HOS, and Yes I get an RR a few times a week, not 10 per day. This weekend it just went to a power off state for no reason, pressing and holding the button the first time just gave a short green line flash across the middle of the screen and it failed to boot, releasing and holding the power button a second time did boot the phone again.
I also have the same Wifi problems described by others, but worse it can not find my router (2wire 2700hgv) when the SSID is not broadcast and my neighbours SSID is! This is my only HTC or Android device with this problem.

HTC One S in the UK, stock everything, no root
I also encountered regular reboots (approximately hourly) during my first week of use. My theory is that in my case this may be related to the radio issue reported in other threads - that of the connection jumping rapidly between different connection modes.
Since WCDMA coverage in my area is terrible anyway, I switched the radio to "GSM only" under Mobile network settings > Network mode. In addition to fixing the connectivity issues I was experiencing, my device has not reset once in the weeks since.
Not ideal, but since I'm on wifi nearly all of the time, the slower speeds aren't an issue for me. I am hopeful that when HTC roll out a firmware fix for the radio, it may also put an end to the frequent resets I experienced using the "GSM / WCDMA auto" mode.

4 days old and no reboots
rooted--no custom roms yet
i too have the battery % icon and will see if i get any reboots now
any of you guys have the "tampered" in bootloader that shouldn't be there and getting the reboots

I've had two random reboots. The first while using chrome, the other one right after it had booted after the first reboot then I updated to latest firmware, and I haven't had any since that. Maybe that's what the update does ?
Sent from my HTC One S using XDA

I also had random reboots but took it back and got a brand new unit. Its rooted and running custom ROM. So far no reboot issues. Though when my first unit was rebooting it was after an app froze up and I back out of it. From testing other units it appears to be a RAM issue. Sense uses to much memory. Seems the restart occurs after dropping below 165 mb available RAM.
_____________________________________
HTC One X - CM9 ROM
HTC One S - Personal Custom ROM
Galaxy Nexus - Stock 4.0.4 (rooted)
LG G2x - Stock 2.3.4 (rooted)
HTC G1 - retired
Nexus One - retired

Excuse my non-contributing with a mere complaint, but I am also experiencing these random reboots. I noticed it seems to happen more when my GPS comes on. :/ complety stock here... I haven't even thought of rooting yet!
Sent from my HTC VLE_U using XDA

Take your phone back to to T-Mobile and have them replace it. I had the same problem with the one I bought my wife. It also had a problem with WiFi calling and they replaced it on the spot.
Sent from my HTC VLE_U using XDA

I have noticed that if I am streaming music with wifi and go to 4G, it tends to reboot. Either its plugged in to my car stereo and I drive away from work, or I have a set of bluetooth headphones paired with the device. In both cases, beats audio was turned on. But. I am used to random reboots with HTC phones.

DJAeroX26 said:
I noticed it seems to happen more when my GPS comes on. :/ complety stock here... I haven't even thought of rooting yet!
Click to expand...
Click to collapse
I concur. The only time I've experienced any issues with phonus interruptus is when I turn on the Gps while using the Sport Tracker application. For some reason it reboots right after starting.
Sent from my HTC VLE_U using XDA

Just return it. New phones shouldn't do that. Sounds like some apps are looping for resources. Had this phone for 2 days using WiFi and hotspot my lap and Xbox 360 to watch hulu without a hiccup.
Sent from my HTC VLE_U using xda premium

My battery fix/bodge

I have an o3d that has a battery percentage problem it displays what it wants when it wants. Such as 70% one minute an 5 mins later its gone to 0% and shut down making it useless unless on charge. It is not a bad battery as i have 7 various batterys that work fine in my other o3d. I have tried the battery calibration apps which delete battery stats .bin and big surprise it did nothing. So i used link to sd to freeze power off
.apk and now my phone stays turned on even when at 0%! This does cause a couple of problems though such as going through usual shutdown precedure only reboots phone (i dont mind though this is handy to reboot). If you reboot whilst percentage is low it wont restart without inserting charger. Phone can still be turned off by holding power button for approx 10 seconds. The worst problem is when 0% is reached the status bar usually force closes (which is a real pain using android without status bar). And camera and a few apps wont work as battery is always low but at least i can use phone. I have learnt so much from xda so i thaught i would share this in case it can help someone. Please share if this was helpfull and if you have any tips on how to fix errors caused by this.
Sent from my LG-P920 using xda app-developers app

And also if anyone knows what may be causing my problem in the first place any help would be greatly appreciated. I have already tried a re flash of standard rom and a couple of different custom gb roms. And a custom kernal. I am currently trying to work out how to flash ics to try and fix this properly. I do not know how this problem first occured as i brought this phone off ebay second hand. The problem first occured when this phone was unlocked so i was told. I did notice that even though it was sold as o3d and the sticker on the back confirmed this, that it said p925 in about phone not p920. Not sure if this is related. So again if you have an un-usable phone i hope the above can help you out. And thanks again to anybody that could help fix this once and for all.
Sent from my LG-P920 using xda app-developers app

+1
Sent from my LG-P920 using xda app-developers app

+1