Hello All,
I've a problem with my phone, since two months now, I noticed that my phone is not logining in to Windows Live, I've tried during this two months arround 100 of diffrent roms, I've also tried all the Radio versions, with no use.
at the same time also, I've noticed that the phone arabizer software is now using another serial no. (I was using one serial no. whatever the rom that I'm using), and as this serial is based on a user key (a combination of letters and numbers based on the phone model and serial no) this led me to figure out that my phone model is NULL (instead of PU10).
and I think that's why the Windows Live is not connecting, becuase it somehow checks the phone model number before connecting.
Anyone can provide me any help????
mehegazy said:
Hello All,
I've a problem with my phone, since two months now, I noticed that my phone is not logining in to Windows Live, I've tried during this two months arround 100 of diffrent roms, I've also tried all the Radio versions, with no use.
at the same time also, I've noticed that the phone arabizer software is now using another serial no. (I was using one serial no. whatever the rom that I'm using), and as this serial is based on a user key (a combination of letters and numbers based on the phone model and serial no) this led me to figure out that my phone model is NULL (instead of PU10).
and I think that's why the Windows Live is not connecting, becuase it somehow checks the phone model number before connecting.
Anyone can provide me any help????
Click to expand...
Click to collapse
Have you tried of uninstalling and try another version?
If yo do a SEARCH you will find a lot of different versions
Good luck
I've tried many versions, all of them is not working.
I guess that my problem as I mentioned above, the phone model number disapeared
any Update
Can anyone help me in this issue
I need to get back the phone model, the phone model is null
I've tried many roms, with no use
can I do it by any other tool
I have been looking around the forums and only found one other person that has had this issue and was hoping we could get some help. When I backed up my IMEI using This tread my serial number disappeared and now I get an error whenever I plug my phone into my computer.
When I plug it into my computer this error pops up
Hardware ID Missing
Windows cannot identify the device plugged into the
SAMSUNG Mobile USB Composite Device.
For assistance, contact the hardware manufacturer
If I have to I can revert back to stock and return the phone but I was hoping that this awesome community could help me out!
same here.. zeroes in my phone serial number but not having any other issues
Sent from my GT-N7000 using Tapatalk 2
opimpao said:
I have been looking around the forums and only found one other person that has had this issue and was hoping we could get some help. When I backed up my IMEI using This tread my serial number disappeared and now I get an error whenever I plug my phone into my computer.
When I plug it into my computer this error pops up
Hardware ID Missing
Windows cannot identify the device plugged into the
SAMSUNG Mobile USB Composite Device.
For assistance, contact the hardware manufacturer
If I have to I can revert back to stock and return the phone but I was hoping that this awesome community could help me out!
Click to expand...
Click to collapse
I get that error when I plug my phone in as MTP. If I switch it to Camera Mode Windows 7 pops up asking me what I want to do, browse/import/etc. I can then browse both my internal and external cards with no problems.
Edit: I don't have zeros for a serial # though
i am having the same problem still no fix?
There are much easier backup methods for the verizon variant over that thread you linked.
That being said, is it possible you applied a restore accidentally? There was a post a ways back where that happened and bad things occurred. I'm looking for the link for you, but yes there was a fix. In work now, may take a while though....
Sent from my SCH-I535 using xda premium
i am having the same hardware id missing but my serial number is still there
Brian Gove said:
I get that error when I plug my phone in as MTP. If I switch it to Camera Mode Windows 7 pops up asking me what I want to do, browse/import/etc. I can then browse both my internal and external cards with no problems.
Edit: I don't have zeros for a serial # though
Click to expand...
Click to collapse
i got this error the first time i flashed a custom rom and plugged in my phone, it was in camera mode, maybe the point is that you need to CHANGE its mode period... thereby making the phone change how it talks to the computer which will put the necessary id in there.
I´m having a problem with unlocking.....
I have the "an unknown error occurs, which may be a network connection issue. Please wait and try again later."
I've seen that many people have had this problem and signing up for the device tracker would be a good idea. I tried to sign myself up for the device tracker (to check if my serial number is in their data base). This didn't work, so I called the asus support and they told me that the device tracker doesn't work and that they're on it (which I highly doubt)... But I did ask them the question whether they could see if my serial number is registered there. They said that when they typed my serial number they saw that it was connected to my email-account so they thought this was the answer to the question. I don't really know whether it is, but I still can't sign up for device tracker or unlock the tablet....
Please help! (The motivation ship is sinking...)
Also I have changed all the settings correctly I think: Two-step-verification = disabled, apps with lower security = enabled, usb debugging = on, unknown sources = on
Mailing tech support
I have send the following mail to support and I'm awaiting their response....
---------------------------------------------------------------------------------------------------------
Dear Asus support,
After having bought this product of yours a couple of years ago, it now runs like a slug. That is why I would like to unlock my tablet using the unlock tool (the 7th version) supplied by your site. It is not working however and I keep getting this message: "An unknown error occurs, which may be a network connection issue. Please wait and try again later.". Now I have read on multiple forums that many people have experienced this problem already and that the fault lies with the asus server and not with my tablet. I know that you will need my serial number and mac adress which I've put below so that you can send the information to the main server in Taiwan. I will be happy to provide you any other information you might need.
Furthermore I think it is very foolish to enforce such a vague policy regarding unlocking, which in the long term will only lose you your reputation and your customers (and therefore money). All I want is for this unlocker tool to finally work. I will not stop until this problem is finally resolved, so please do not try to brush me of your shoulders....
serial number: /////////
Wifi mac adress: ////////
Kind regards,
Kostis
Receiving support
The customer support was quite friendly actually.
They did not say anything about not supporting unlocking and sent my status information to their main office immediately. They said they corrected the database, but I´m still not able to unlock my tablet. So now I really wonder what could be the problem.....
anyone????
I just had this same problem, resolved in mid-May.
I started a phone desk request since I didn't have a serial in Settings ->about tablet in mid-April. That was fixed quickly, thanks to xda.
THEN I was told that my serial number was for a motherboard, not a tablet.
After struggling to get them to understand and not just dismiss the unlock issue, I got the ASUS helpdesk to send the information to Taiwan (TW) for the server upgrade, I waited two weeks with no answer back. When I checked in, letting them know I was still waiting, they told me TW had updated the information. I had other things to worry about by then, so a week later, the tablet unlocked easily (on the third try.) The problem is, as stated in another thread, pairing of the MAC address and the serial number in the TW database.
Try a few times. If it still doesn't work, and you get the bogus network communication error, it's back to the emails. Continue by replying to the last one; they have different people answering to the same name so track by number. There are at least two servers: If they didn't state it was an update to the TW server specifically, that's the problem.
IF you get to the Google log in, and it doesn't go, or it says you have the wrong info (password, user name warning), TRY AGAIN. and again, and again. Eventually, Google will ask you if you want to change the correct setting. Check your email at this step too: I was using my daughter's account on her tablet, but Google even sent her a message stating they had blocked a hack attempt on her account... with someone who KNEW HER PASSWORD! We approved the device thru Google (links on the email) and we were golden.
(BOY did I have an issue with getting ASUS techs to even admit that there was a way to update the TW server... the ASUS device tracker is no more: ASUS won't be supporting it any longer, since Google has their Mobile Device Tracker up and running. They'll tell you that unlocking the device means you can't track too, which is definitely not true. --tested)
My daughter's 700 is now running on Crombie-KK (with patch), 'cause while she's an aerospace engineer (almost), she doesn't "get" computers.
TF 300 on firmware still (needs research), but unlocked and rooted for digitizer board update
TF700T with LCD issues, trying to resolve
Thanks XDA!!
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
kostis95 said:
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
Click to expand...
Click to collapse
I would say it more tactfully; you don't have to be nasty to get decent service from them, as tempting as it gets.... As Droidbound says, "you need to be a Polite PIA." (If they send you the survey, be direct and honest, but be professional.)
I would also call the phone "help line" for the (don't tell them) serial number using only your MAC address and make sure that the information they give you matches what shows on your status screen. THEN have them check to be sure that the same serial number is actually linked to a tablet, not a motherboard. Call twice, using each call server. Add this information to the line of emails that you have already started.
If you haven't already, make sure you have the correct version of the "version 7" unlocker. Doesn't hurt to doublecheck.
Keep in mind it did take me several tries to get the unlocker to actually work, even after they updated the TW server. I have read stories of the unlocker not working for up to 50 tries, and then it miraculously does.
My TF701t is giving me the unknown error when I try and unlock, too. The machine is out of guarantee, but it had a new motherboard fitted under guarantee and I guess the problem is that it has a different serial number. I have emailed support repeatedly, giving them both original and new S/Nos and the MAC address, and they seem to have trouble understanding my simple request to ensure their database carries the correct information. In fact, I'm not sure the person responding always reads to the end of the thread because they keep repeating questions and suggestions.
I have registered the new serial number, but they say that the unlock tool still won't work because the new serial number will be recognized as a motherboard not a device.
Their only suggestion is to send the machine in as the "software may have been injected incorrectly" - does that imply that the serial number could have been set to the original but wasn't? - but as the thing is out of guarantee that will be at my expense.
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Loads of thanks for that. You're correct, I should be in the TF701t bit of the forum, I ended up here by accident but the problem is exactly the same and the necessary fix the same.
Mailing UK support is completely useless, they are not at all helpful, beyond offering to examine my tablet for £50 minimum charge.
My settings shows a serial number, which is different from the original, and I have given both to support. I don't think I have my old MAC address, though; but I do have the repair details so I will try your polite email to Taiwan technique and let you know how it progresses.
Thanks again. More help in one email than in multiple daily exchanges with Asus.
Schnr47 said:
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Click to expand...
Click to collapse
if this is when you try to unlock the bootloader i had same problem mine was a refurbished product
i finally fixed and unlocked the bootloader after months of trying to figure it out
i forgot what i frigen did to unlock the bootloader
i think i just deleted all my accounts like google play and gmail from the tablet and then did the unlock and worked
im not 100 percent sure if thats what i did cause i dont rmemeber well
give it a try and hopefully it works easy
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
doveoscar said:
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
Click to expand...
Click to collapse
EXACTLY the problem I had.
Unfortunately, the poor children answering phones and emails only have scripts to read: they seem to recognize only key words and have canned responses. No, they don't keep notes on your account, so you get the same answers and suggestions over and over. This can be played against them, for their understanding of your problem.
You do NOT need to send in the tablet. This is a data entry problem, not a software problem.
I agree with the level of support. unfortunately, the drive for "younger workers" and lower wages that a company prefers does not corroborate with the level of brain power inclusive in anyone who searches xda for answers, let alone someone who will post. Stick to your guns, and demand (nicely, remember they're just working people) that they update the server. Check on your new RPA and see if it has gone through.....
and try to unlock again. It's been four long months.....Maybe it will work this time.
Anyone got one and can tell me how to activate it?
Purchased mine from Amazon, have scanned the barcode on back which takes me to the web and tells me its a genuine product however i have not been able to get rock app i downloaded to accept any of the combinations of numbers i have entered.
It says you need to enter the serial number but nowhere on the package does it say serial number or SN.......
Nothing else inside the box apart from the case either
Its driving me made please help.
Anyone?
You can find serial number and IMEI in Settings-About Device-Status.
I don't think it's asking for the device serial number but a serial number for the product.
Its the same
I've tried entering my device serial number and does not work. The little information I've seen on the net shows a paper slip that comes with the item that had a code on it along with a bar code for the app download .
Are you using one if these cases and can you confirm this is what you have done. Finding it very frustrating at moment
Thats the one.
Do you have a link or anything to the rock app that I should be using as I have download 2 now and the device serial number does not work with either
roydok said:
Thats the one.
Click to expand...
Click to collapse
Can you explain clearer please. Did you get a card with your case that had a qr box and a code underneath that you entered into the app or did you just use your device serial number?
I had nothing else but the case in the box and my device serial number does not work.
Email them your concern.
Tried but no reply.
Item was purchased from amazon so should be genuine.
Where did you get yours from or do you not actually have one?
You can email Amazon instead.
I've done that and all amazon do is send your email onto the seller. They are Hong Kong based I believe and very slow to reply.
Just going to send it back as just seems pointless.
There is a blue card with a serialnumber at the bottom of the box behind the gray paper on the bottom of the box.
Hi all, after being screwed over by The Android Doctor, a remote network unlocking site (they messed with my IMEI leaving me unable to make/receive calls/texts or use mobile data), and pulling my hair out, trying how to get round their malicious behaviour without having to spend out more money, I stunbled across another thread on this web site with one out of many solutions. (This may well be the most full proof though). The original post referred to a Galaxy S3 and was posted by Nev of Innsbruck, Austria on 4 November 2015.
Well my problem referred to a Galaxy S5, but as Nev rightly said if you download and fire up Samsung Kies, head for tools and select firmware upgrade and initialisation before connecting your phone, Kies will ask for your model number and serial number and then download all the various files it needs to reset your phone to original factory conditions but with the latest firmware for that particular model/serial number. From there on it's just a question of following the on-screen prompts, and stand back in amazement when normality is restored once again. Initially I thought this would undo the network unlock I paid for, but nope my phone is still unlocked, but fully usuable once again. This will obviously not work for a black listed IMEI phone. I have started this new thread in the hope of getting this answer out there, as finding a actual solution that worked, was like looking for a needle in a hay stack...