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Problem with HTC HD7 Camera

Hello
Now i am going to return my HTC HD7 phone and change it for a new one.
Why?
The camera wont turn on neither on the camera button neither in the menu.
Here is the film, what it actually does.
I understand that i am not allone with this camera issue.
So far there is no solution for this problem so in this case there is only return and get a new one option.
http://www.youtube.com/watch?v=Cs_nJu7vciw

Camera Issue Solution
I had the same problem with my HTC HD7 and have found a possible solution. I simply took the battery out and my SIM card, let it sit for about 1 minute. Put the SIM card back in and the battery then turned the phone back on. It fixed my camera issue.
I am not saying this will fix the issue permanently but it worked for me, I havent had any issues with the camera thus far.

Yet another reason to stop buying HTCs phones IMO.

HTC = High Tech Crap!

Wow, two imbeciles come in here and spread BS instead of answering and helping OP.
OP, I've never had that problem nor have I heard of it, so it's most definitely specific to your device so using the manufacturers warranty and getting a replacement is definitely the best solution, although nando's workaround might work...or a hard reset if it's a glitch.

Peter V8 said:
Hello
Now i am going to return my HTC HD7 phone and change it for a new one.
Why?
The camera wont turn on neither on the camera button neither in the menu.
Here is the film, what it actually does.
I understand that i am not allone with this camera issue.
So far there is no solution for this problem so in this case there is only return and get a new one option.
http://www.youtube.com/watch?v=Cs_nJu7vciw
Click to expand...
Click to collapse
AFAIK Its a windows phone issue, It has nothing to do with htc, HD7 or whatever.
It happens to zune, and marketplace too, and It only takes a simple reboot to solve it.
Still, if you believe its an hd7 issue, you shouldnt be asking it here. This is a windows-phone 7 forum, and device-related problems should be asked in their respective forums.

I have fixed this problem by myself, its an hardware problem. Nobody helped about the solution even HTC engineers. I can send the solution photos. [email protected] (Antalya/TURKEY)

The same problem
Nobody can help me with It? I have the ecxatly same problem...

As stated already, You might get better help with HD7 issues if you post in the HD7 specific forum, and it might help to keep the device trolls at bay...
Sent from my SGH-i917 using XDA Windows Phone 7 App

I tried two ways of succesfully fixing this:
-3 times hard resetting
-3times soft resetting
Both did the trick for me, but for obvious reasons I now always soft reset 3 times whenever this occurs.
(Hasn't happened since NoDo tho..)

(sorry for my bad english)..
I do have a same problem. I am from indonesia, already told the shop which i bought this phone. They cant give me any replacement, only said, under repair or somekind of service.
Actually i rarely use handphone camera, but under this situation, felt weird. Any one has solution? please share..

It's a hardware issue with certain batch of the HTC HD7. I suggest you take your phone in for a replacement.

But they wont replace for a new one, i just bought it 3 weeks ago. The said they will repair it or under service. What a shame..

My buddy's HD7 had the same problem but seemed to go away with NODO. Is your phone all updated?

emigrating said:
Yet another reason to stop buying HTCs phones IMO.
Click to expand...
Click to collapse
Yet another troll need to be stopped...

Strike_Eagle said:
Yet another troll need to be stopped...
Click to expand...
Click to collapse
Hi there
I had the same issue with my HD7. O2 serviced it for me and it worked for another few months. Today the camera wont load again. I would say it is a software issue rather that hardware issue as I remember when it happened before soft reset and then hard reset could fix the issue till it completely stopped.
I need to take it again to the service.

it's remind me my desire phone ( android ) i had the same problem after clockword and cooked rom install. i just updated the phone radio and all was ok.
I know it's not the same plateform but i hope it can help maby try to update software.

limsao said:
it's remind me my desire phone ( android ) i had the same problem after clockword and cooked rom install. i just updated the phone radio and all was ok.
I know it's not the same plateform but i hope it can help maby try to update software.
Click to expand...
Click to collapse
I have done that already. Did not help. I also took the battery and the sim card out for 5min but still the same... Only service

HTC HD7 Camera Dead
Hi all,
I have the same problem - just went to use the camera on day and no response. Pressing the camera button or intiating from within the software just results in the menu scrolling away (as though the camera is starting) and then scrolling back.
I've tried pulling the battery and sim - no luck.
Unfortunately my location means I can't send it back for repair with it costing $$$s and taking over a month.
Only had the phone a couple of months - not very happy.
There seems to be a lot of people writing about this exact issue on the HTC forums so I can only assume it is indeed a hardware fault in a batch of the HD7s rather than a software issue.
Bob

day2die said:
It's a hardware issue with certain batch of the HTC HD7. I suggest you take your phone in for a replacement.
Click to expand...
Click to collapse
Day2Die,
I figured the same think - where do you read this?
Bob

My DHD GSM module is dead

Hi,
Something very strange happened to my DHD. Out of nowhere my reception went dead with no signal. I've changed the SIM card and tried another provider, but this did not get me a signal at all. I've flashed the newest radio (17th of Jan) - same thing. I did wipe (without data) of Android Revolution HD 2.0.7 and still no change. Now I'm back on 12.28e.60.140fU_26.04.02.17_M2 and will perform a full wipe, although I don't think that this will fix my mobile service... Any ideas?
edit: No, full wipe didn't help...Does this mean that my radio module is piece of junk now?

I really don't know what could have happened to your radio module. I'd flash the latest WWE Radio again, turn off the phone and remove the battery. Let it cool down for some time and then try again. Sometimes this trick does miracles

You could try running the ruu .exe 1.32.405.6 Rom and return to stock if it still does not work at least you half way to returning to stock for warranty purpose
E=Mc2

Nope, removing the battery didn't help. Thanks for the hint anyway.
Yes, I'll revert to RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_ 26.04.02.17_M2_release and return it with the statement that I've applied the HTC OTA update...this should work.

Stanimir Komitov said:
Nope, removing the battery didn't help. Thanks for the hint anyway.
Yes, I'll revert to RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_ 26.04.02.17_M2_release and return it with the statement that I've applied the HTC OTA update...this should work.
Click to expand...
Click to collapse
Yeah as long as it wasn't branded phone and remember to change the cid to the correct one and apply s-on
E=Mc2

Stupid question, but the battery and sim covers have connectors to the antenai on them, there is nothing blocking this contact is there?
Edit: probably should be posted in the general or q+a section too

The cover is on. However, it does work when it's not covered...used to work at least.
Anyways, yes, wrong section...I'm not sure how to move it.

are the covers damaged in any way? you could also try using a lint free cloth to ensure the connectors arn't dirty or anything or test someone elses cover on the device if you know anybody with one... if your anything like me, sending your phone in for service is like having your arm chopped off!

Stanimir Komitov said:
Hi,
Something very strange happened to my DHD. Out of nowhere my reception went dead with no signal. I've changed the SIM card and tried another provider, but this did not get me a signal at all. I've flashed the newest radio (17th of Jan) - same thing. I did wipe (without data) of Android Revolution HD 2.0.7 and still no change. Now I'm back on 12.28e.60.140fU_26.04.02.17_M2 and will perform a full wipe, although I don't think that this will fix my mobile service... Any ideas?
edit: No, full wipe didn't help...Does this mean that my radio module is piece of junk now?
Click to expand...
Click to collapse
I see that the Revolution HD 2.0.7 has been removed. Maybe try roll back to 2.0.6?

The problem is half fixed...It seems that the GSM module has crapped the two different SIM chips (2 different providers). I just put a brand new SIM card and it was working for half a minute, now this one is dead too. I'm not sure what is causing the defection...shouldn't be the OC, huh? I'll full wipe with no OC before I plug my next card.

Might be a hardware fault, could you check if those cards work on other phones? I think that the phone might simply provide too much voltage for the sim, thus frying it.
Sent from my Desire HD using Tapatalk

jkoljo said:
Might be a hardware fault, could you check if those cards work on other phones? I think that the phone might simply provide too much voltage for the sim, thus frying it.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I've tried them on other devices and they are not working. I'm also thinking that the cards are fried by the DHD.

Do a search on this topic, as far as I remember (it's a lil bit shady) I think there was another person that their DHD was frying SIMs, and he had to return and exchange it...

HTC Sensation Bricked? Suddenly can't turn on anymore..

Hi guys,
I've run into some problems, I installed Android Revolution HD 6.5 two days ago. Everything worked like a charm, now I shutted down my phone to go in recovery, sadly enough my phone won't reboot, does not charge nor does it respond to my desperate pushes on the power button. Anyone experienced anything like this?
Worth mentioning also is that the battery was 80+% charged.. So it would seem strange to me that this would anything to do with eventual dead battery.
Just to be clear: hadn't installed anything, nothing less, nothing more.
If I could just get acces to bootloader through usb or anything like this.
I fear that there is someting seriously wrong here?
What are you guys thinking? Any possible solutions?

Hi,
The same thing more or less happened to me.
My phone went dead one night and wouldnt turn on, charge or connect with the PC. I had already arranged a repair with HTC for another issue and so I sent it off to them and a few days later I now have it back and it is working fine so far.
They replaced the mainboard and a few other bits and pieces all under warranty.
I hope you get your phone fixed and sorted asap.
Mustak

mustakg said:
Hi,
The same thing more or less happened to me.
My phone went dead one night and wouldnt turn on, charge or connect with the PC. I had already arranged a repair with HTC for another issue and so I sent it off to them and a few days later I now have it back and it is working fine so far.
They replaced the mainboard and a few other bits and pieces all under warranty.
I hope you get your phone fixed and sorted asap.
Mustak
Click to expand...
Click to collapse
Did you root it or anything like that? It really seems like an hardware issue.. Thanks for your reply also btw.

TP-Power said:
Hi guys,
I've run into some problems, I installed Android Revolution HD 6.5 two days ago. Everything worked like a charm, now I shutted down my phone to go in recovery, sadly enough my phone won't reboot, does not charge nor does it respond to my desperate pushes on the power button. Anyone experienced anything like this?
Worth mentioning also is that the battery was 80+% charged.. So it would seem strange to me that this would anything to do with eventual dead battery.
Just to be clear: hadn't installed anything, nothing less, nothing more.
If I could just get acces to bootloader through usb or anything like this.
I fear that there is someting seriously wrong here?
What are you guys thinking? Any possible solutions?
Click to expand...
Click to collapse
Hi,
Is there any chance the battery pins could be damaged or bent?
Is there any way for you to get hold of another battery(from a shop or friend) and try that?

I will test the battery in the laboratory tomorrow.. I've read you should get a minimum of 3.6V or something like that? Curious to see what has caused this problem. Do you think htc would see I flashed a custom rom on it if I send it to repair?

TP-Power said:
I will test the battery in the laboratory tomorrow.. I've read you should get a minimum of 3.6V or something like that? Curious to see what has caused this problem. Do you think htc would see I flashed a custom rom on it if I send it to repair?
Click to expand...
Click to collapse
Hi,
That is why i suggest a different battery.
If they can switch it on,they will see the s-off.
If they cannot,it does not matter.

malybru said:
Hi,
That is why i suggest a different battery.
If they can switch it on,they will see the s-off.
If they cannot,it does not matter.
Click to expand...
Click to collapse
They don't use a JTAG unit or anything like that to see what has went wrong than I presume? Well, first thing I'll do is test it right away at the laboratory. I will post the result in the evening.

TP-Power said:
Did you root it or anything like that? It really seems like an hardware issue.. Thanks for your reply also btw.
Click to expand...
Click to collapse
My sensation was rooted and had a custom ROM on, but I was preparing to send the phone back in when it got bricked. I had managed to install stock rom and do S-on but the phone had an unlocked bootloader using HTC dev website, so I was worried they wouldnt do the repair.
As it happens they did all the work under warranty and didnt say/ mention having unlocked bootloader. It has come back locked though.

Was anybody able to find a fix for this?
My sensation 4g has basically the same problem. After rooting and installing ICS it worked fine for a few days then it ceased booting or responding to a charger (no LED response). I was able to turn on the phone again by letting it sit for a while but no luck lately. I'm wondering if my phone is bricked?
When I press the power button the screen stays black with lights on (no LED).
I can't get into bootloader and the phone is not detected by ADB, I tried the unbricking project thread by Dexter, however my phone is not detected by linux. On windows, i did get it to detect as qhsusb_dload.
Any thoughts would be helpful!
Thanks

asuen06 said:
Was anybody able to find a fix for this?
My sensation 4g has basically the same problem. After rooting and installing ICS it worked fine for a few days then it ceased booting or responding to a charger (no LED response). I was able to turn on the phone again by letting it sit for a while but no luck lately. I'm wondering if my phone is bricked?
When I press the power button the screen stays black with lights on (no LED).
I can't get into bootloader and the phone is not detected by ADB, I tried the unbricking project thread by Dexter, however my phone is not detected by linux. On windows, i did get it to detect as qhsusb_dload.
Any thoughts would be helpful!
Thanks
Click to expand...
Click to collapse
If your getting QHSUSB DLOAD I'm so sorry to tell you as I believe your device is HARD BRICKED. You can try jtag. If you search there are several companies who will jtag. I'm wishing you the best and I'm sorry about your device.
Sent from my HTC Sensation 4G using xda premium

I had to return my HTC Sensation to the repair center. Apparently the motherboard just fried. I got a new motherboard and just S-OFFed the phone again. Very weird problem though. As has been said in this post earlier, if they can't turn on the device they won't see it is S-OFFed and your warranty will apply.

phone keeps shutting off

In the past month I bought a used mytouch 4g slide off ebay in good working order. Lately though the phone keeps shutting off on me whenever I try to do anything. The phone is rooted with S-ON OFF.
I have installed many different roms but of late they all seem to be shutting off. I had this problem but it only happened every few days beforehand. After install of the rom I am waiting around 7 minutes before using my phone. Right now I'm back to my G2, which in my opinion feels better and battery last longer. I also dislike Sense but the camera is fantastic compared to the G2.
I have used Bulletproof 1.1, DoubleShot Lite 1.2.3, and MikTouch-0.7 and all had the same problem.

montusama said:
In the past month I bought a used mytouch 4g slide off ebay in good working order. Lately though the phone keeps shutting off on me whenever I try to do anything. The phone is rooted with S-ON OFF.
I have installed many different roms but of late they all seem to be shutting off. I had this problem but it only happened every few days beforehand. After install of the rom I am waiting around 7 minutes before using my phone. Right now I'm back to my G2, which in my opinion feels better and battery last longer. I also dislike Sense but the camera is fantastic compared to the G2.
I have used Bulletproof 1.1, DoubleShot Lite 1.2.3, and MikTouch-0.7 and all had the same problem.
Click to expand...
Click to collapse
Are you doing full wipes between ROMS? Sounds like a hardware issue to me because MikTouch has Stock Kernel
Sent from my myTouch_4G_Slide using Tapatalk 2

strapped365 said:
Are you doing full wipes between ROMS? Sounds like a hardware issue to me because MikTouch has Stock Kernel
Sent from my myTouch_4G_Slide using Tapatalk 2
Click to expand...
Click to collapse
Yup, always wipe everything. As I got the phone used that limits my options for hardware issues.

montusama said:
Yup, always wipe everything. As I got the phone used that limits my options for hardware issues.
Click to expand...
Click to collapse
Yep looks like you row the same boat I do and I pay outright for all my devices
Sent from my myTouch_4G_Slide using Tapatalk 2

Definitely a hardware problem. Multiple roms should not all have that same problem. Either your battery, battery connection might be bad. But with such a general problem, it can be nearly anything
(exactly why I don't like buying used phones)

Phone Powering off by itself Solved!
So I have bought several phones over the past year cause of this same problem. I take it to the service provider for troubleshooting and all they keep telling me is its a hardware issue. They do a hard restart and blah blah blah. Long story short. IT NEVER FIXES THE PROBLEM... BUT.... I realized it was the battery slipping loose. every time you place the phone down it gently slips out of place. Of course it doesn't fall out cause the phone has a back. So. I just taped my battery to the inside of my phone. PROBLEM SOLVED!!!! Did this with my Samsung Conquer 4g... and with my friends 4g slide. It stopped the mysterious powering off, Try it and see it if works for you! Hope this helps someone!

kays123 said:
So I have bought several phones over the past year cause of this same problem. I take it to the service provider for troubleshooting and all they keep telling me is its a hardware issue. They do a hard restart and blah blah blah. Long story short. IT NEVER FIXES THE PROBLEM... BUT.... I realized it was the battery slipping loose. every time you place the phone down it gently slips out of place. Of course it doesn't fall out cause the phone has a back. So. I just taped my battery to the inside of my phone. PROBLEM SOLVED!!!! Did this with my Samsung Conquer 4g... and with my friends 4g slide. It stopped the mysterious powering off, Try it and see it if works for you! Hope this helps someone!
Click to expand...
Click to collapse
I actually have had a problem like this before with the battery contacts. It seems very snug in the 4g slide.
gtmaster303 said:
Definitely a hardware problem. Multiple roms should not all have that same problem. Either your battery, battery connection might be bad. But with such a general problem, it can be nearly anything
(exactly why I don't like buying used phones)
Click to expand...
Click to collapse
I'm going to say its a hardware problem but my phone has been on for days now, though I'm not using it as I'm using my old G2.
A part of me just wants to stay with the G2 but I miss the excellent camera on the 4g slide. Of course I need to find a use for the slide though. Gotta love turning a very minor decision into a big deal.

If you're going to go used . if you have your area supported in craigslist buy it from there. Then atleast you can check for full functionality before you fork any dough over. I dont think ive ever bought a new phone in my life and never got a lemon

I've bought most of my phone's used and never had a problem. I would get a new phone but my phone selection is limited due to the QWERTY and good camera I want.

My phone tends to turn off when connected to WiFi with WiFi calling on... or at least it used to with stock and the CM 7 kang, but I haven't tried other ROMs.
Since the CM 9 alpha just got WiFi calling, I haven't had much time to test for that yet.
Have you tried not using WiFi or WiFi calling?

Hi all,
I'm having a similar shut off issue, only mu phone is fully stock. No root, no s-off, and no rom. It seems to be completely at random either by using the browser or any app or no app at all(after I've set my phone down, I've tried using it only to find it shut off). I did a factory reset and the problem persist, though not as often. Any ideas? Thanks!

mojoffdawal said:
Hi all,
I'm having a similar shut off issue, only mu phone is fully stock. No root, no s-off, and no rom. It seems to be completely at random either by using the browser or any app or no app at all(after I've set my phone down, I've tried using it only to find it shut off). I did a factory reset and the problem persist, though not as often. Any ideas? Thanks!
Click to expand...
Click to collapse
Sounds like warranty replacement is in your future...
Hastily spouted for your befuddlement

Coug76 said:
Sounds like warranty replacement is in your future...
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
Only if the phone came from TMO though

montusama said:
Only if the phone came from TMO though
Click to expand...
Click to collapse
HTC doesn't care where it came from.
Hastily spouted for your befuddlement

wifi calling / replacement
mojoffdawal said:
Hi all,
I'm having a similar shut off issue, only mu phone is fully stock. No root, no s-off, and no rom. It seems to be completely at random either by using the browser or any app or no app at all(after I've set my phone down, I've tried using it only to find it shut off). I did a factory reset and the problem persist, though not as often. Any ideas? Thanks!
Click to expand...
Click to collapse
Did you have any luck getting a replacement?
Was WiFi calling on? (My phone would reboot even stock randomly when WiFi calling was in use.)

qayshp said:
Did you have any luck getting a replacement?
Was WiFi calling on? (My phone would reboot even stock randomly when WiFi calling was in use.)
Click to expand...
Click to collapse
I did. Same thing happened with the replacement. I rarely use WiFi and I make sure WiFi calling's off when I do use it. I thought it might be an app but so far, it's turned out to be the battery. I got the phone in February so I didn't think it would go bad so soon. Got an Anker and been restart free since.

[Q] NEED HELP WIFi

okay everyone thank you for your time here is whats going on and yes i have googled the problem to no avail thats why im here i have a tmobile htc sensation 4g the wifi turns on works then shuts of i turn it back on and it crashes my phone so im guessing its a software issue something conflicting with something else but not sure could anyone help the phone is stock not rooted no s-off

light0070702 said:
okay everyone thank you for your time here is whats going on and yes i have googled the problem to no avail thats why im here i have a tmobile htc sensation 4g the wifi turns on works then shuts of i turn it back on and it crashes my phone so im guessing its a software issue something conflicting with something else but not sure could anyone help the phone is stock not rooted no s-off
Click to expand...
Click to collapse
there is not much you can do
just use factory reset from settings

need help wifi
rzr86 said:
there is not much you can do
just use factory reset from settings
Click to expand...
Click to collapse
i have been searching everywhere it has to be software cause it crashes my phone i had it rooted on stock ics flashed the factory ruu wifi came back for a little bit then back to the same problem

light0070702 said:
i have been searching everywhere it has to be software cause it crashes my phone i had it rooted on stock ics flashed the factory ruu wifi came back for a little bit then back to the same problem
Click to expand...
Click to collapse
surely it is a software issue?
did you check the antenna if it sits correctly?

i believe
rzr86 said:
surely it is a software issue?
did you check the antenna if it sits correctly?
Click to expand...
Click to collapse
i think its software related cause one minute it works perfect the next with out any move ment at all phone freezes hums through speakers and crashes the phone i would post the crash log but dont know how too and yes i have checked the antenna

light0070702 said:
i think its software related cause one minute it works perfect the next with out any move ment at all phone freezes hums through speakers and crashes the phone i would post the crash log but dont know how too and yes i have checked the antenna
Click to expand...
Click to collapse
its not software it never is , i also had this problem , have u droped ur phone lately hard or soft in bed (any bymp) happened ?

nope
Harbir said:
its not software it never is , i also had this problem , have u droped ur phone lately hard or soft in bed (any bymp) happened ?
Click to expand...
Click to collapse
since the wifi issue the phone has just been a charging phone thats it i use it to charge my batteries since i dont like the heat issue of charging my htc amazed 4g but even before that ive had no issues with the phone when i try to activate the wifi sometimes it will stick to the turning on message sometimes it will turn on and work but later shut off then when i go to turn it back on it will crash the whole phone i wish i could retrieve the error log to post it but i do not know how too

how did you fix the issue
Harbir said:
its not software it never is , i also had this problem , have u droped ur phone lately hard or soft in bed (any bymp) happened ?
Click to expand...
Click to collapse
how did you manage to fix the issue in your phone

light0070702 said:
since the wifi issue the phone has just been a charging phone thats it i use it to charge my batteries since i dont like the heat issue of charging my htc amazed 4g but even before that ive had no issues with the phone when i try to activate the wifi sometimes it will stick to the turning on message sometimes it will turn on and work but later shut off then when i go to turn it back on it will crash the whole phone i wish i could retrieve the error log to post it but i do not know how too
Click to expand...
Click to collapse
this was the same beginning i had ,then after a while it died permanently
light0070702 said:
how did you manage to fix the issue in your phone
Click to expand...
Click to collapse
my phone screen got broken by accident ,and i got the screen from on-line and send it to a local (not htc) mobile repair shop . he disassembled it and re assembled it and then after reassembling the WiFi started to work , i asked him how he said the WiFi connectors might have gotten loose while phone has dropped and while reassembling he might have connected them properly again ,i lot lucky

it might be that you need a new back piece

so would you sugest taking the phone apart
Harbir said:
this was the same beginning i had ,then after a while it died permanently
my phone screen got broken by accident ,and i got the screen from on-line and send it to a local (not htc) mobile repair shop . he disassembled it and re assembled it and then after reassembling the WiFi started to work , i asked him how he said the WiFi connectors might have gotten loose while phone has dropped and while reassembling he might have connected them properly again ,i lot lucky
Click to expand...
Click to collapse
sorry for the really delayed responses so im just throwing sheets in the wind here do you sugest i take apart the phone and check connections????????