Database Info

The simcard is missing or invalid simcard

This is my serious problem.

At the risk of sounding insulting, I think we might need some more information.
What changed on your phone so that it stopped working?
Have you tried your sim card in another phone to see if it works there and isn't actually damaged?

letuvu said:
This is my serious problem.
Click to expand...
Click to collapse
Just re-instal the rom

Darthbelmont said:
Just re-instal the rom
Click to expand...
Click to collapse
How does that sort a potentially duff sim?

I've tried many kind of simcards and uped so many roms, but nothing gona change

it's also happened to me once, i did hard reset and installed a new rom

I also had same problem once and I had to take it into the service centre who changed the complete board due to faulty SIM card reader pins. The phone was still under warranty and got this replaced for free.
Cheers

My DHD GSM module is dead

Hi,
Something very strange happened to my DHD. Out of nowhere my reception went dead with no signal. I've changed the SIM card and tried another provider, but this did not get me a signal at all. I've flashed the newest radio (17th of Jan) - same thing. I did wipe (without data) of Android Revolution HD 2.0.7 and still no change. Now I'm back on 12.28e.60.140fU_26.04.02.17_M2 and will perform a full wipe, although I don't think that this will fix my mobile service... Any ideas?
edit: No, full wipe didn't help...Does this mean that my radio module is piece of junk now?

I really don't know what could have happened to your radio module. I'd flash the latest WWE Radio again, turn off the phone and remove the battery. Let it cool down for some time and then try again. Sometimes this trick does miracles

You could try running the ruu .exe 1.32.405.6 Rom and return to stock if it still does not work at least you half way to returning to stock for warranty purpose
E=Mc2

Nope, removing the battery didn't help. Thanks for the hint anyway.
Yes, I'll revert to RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_ 26.04.02.17_M2_release and return it with the statement that I've applied the HTC OTA update...this should work.

Stanimir Komitov said:
Nope, removing the battery didn't help. Thanks for the hint anyway.
Yes, I'll revert to RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_ 26.04.02.17_M2_release and return it with the statement that I've applied the HTC OTA update...this should work.
Click to expand...
Click to collapse
Yeah as long as it wasn't branded phone and remember to change the cid to the correct one and apply s-on
E=Mc2

Stupid question, but the battery and sim covers have connectors to the antenai on them, there is nothing blocking this contact is there?
Edit: probably should be posted in the general or q+a section too

The cover is on. However, it does work when it's not covered...used to work at least.
Anyways, yes, wrong section...I'm not sure how to move it.

are the covers damaged in any way? you could also try using a lint free cloth to ensure the connectors arn't dirty or anything or test someone elses cover on the device if you know anybody with one... if your anything like me, sending your phone in for service is like having your arm chopped off!

Stanimir Komitov said:
Hi,
Something very strange happened to my DHD. Out of nowhere my reception went dead with no signal. I've changed the SIM card and tried another provider, but this did not get me a signal at all. I've flashed the newest radio (17th of Jan) - same thing. I did wipe (without data) of Android Revolution HD 2.0.7 and still no change. Now I'm back on 12.28e.60.140fU_26.04.02.17_M2 and will perform a full wipe, although I don't think that this will fix my mobile service... Any ideas?
edit: No, full wipe didn't help...Does this mean that my radio module is piece of junk now?
Click to expand...
Click to collapse
I see that the Revolution HD 2.0.7 has been removed. Maybe try roll back to 2.0.6?

The problem is half fixed...It seems that the GSM module has crapped the two different SIM chips (2 different providers). I just put a brand new SIM card and it was working for half a minute, now this one is dead too. I'm not sure what is causing the defection...shouldn't be the OC, huh? I'll full wipe with no OC before I plug my next card.

Might be a hardware fault, could you check if those cards work on other phones? I think that the phone might simply provide too much voltage for the sim, thus frying it.
Sent from my Desire HD using Tapatalk

jkoljo said:
Might be a hardware fault, could you check if those cards work on other phones? I think that the phone might simply provide too much voltage for the sim, thus frying it.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I've tried them on other devices and they are not working. I'm also thinking that the cards are fried by the DHD.

Do a search on this topic, as far as I remember (it's a lil bit shady) I think there was another person that their DHD was frying SIMs, and he had to return and exchange it...

[Q] No service - Mobile Data greyed out on Settings

My Sensation was acting up and getting slow (probably because of all the apps I had installed) so I decided to do a factory reset and after rebooting the phone, I was no longer getting service/signal. Also, when I got into Settings, the Mobile Data is greyed out and cannot be toggled. Basically I have a phone right now that doesn't work and I need help. I found something saying may have something to do with the contact points on the back cover but they're all fine when I checked.
My phone right now as it is:
S-off, Android 2.3.4, Sense 3.0 = pretty much stock
If anybody knows a fix for this please help or if there is an existing thread already, a link to that would be nice.
Thank all for checking this issue and for you future any help you can give me. I'd appreciate them.

ronald.aton said:
My Sensation was acting up and getting slow (probably because of all the apps I had installed) so I decided to do a factory reset and after rebooting the phone, I was no longer getting service/signal. Also, when I got into Settings, the Mobile Data is greyed out and cannot be toggled. Basically I have a phone right now that doesn't work and I need help. I found something saying may have something to do with the contact points on the back cover but they're all fine when I checked.
My phone right now as it is:
S-off, Android 2.3.4, Sense 3.0 = pretty much stock
If anybody knows a fix for this please help or if there is an existing thread already, a link to that would be nice.
Thank all for checking this issue and for you future any help you can give me. I'd appreciate them.
Click to expand...
Click to collapse
try rebooting to recovery and wipe cache and dalvik. If that doesnt work reflash your rom.

No luck still
I followed what you said but the problem still persists. This really sucks. I'm back to my nokia N8 for the mean time. I miss my android already.

This happened to me when I was flashing a rom. I ended up trying everything but my apn settings were always greyed out and I would get no service as well. I had to wipe all data and perform a factory reset. Then after then reflashed my rom and checked my apn settings to see if I could access them, and when I was able to, I knew I was good.
GL

@kpjimmy
Sad to say, I've done that as well. I tried flashing different roms and tried a different radio also but none of these fixed the problem. At this point I'm all back to stock ROM and radio and pretty much waiting for a suggestion that I haven't tried. I appreciate the help.

ronald.aton said:
@kpjimmy
Sad to say, I've done that as well. I tried flashing different roms and tried a different radio also but none of these fixed the problem. At this point I'm all back to stock ROM and radio and pretty much waiting for a suggestion that I haven't tried. I appreciate the help.
Click to expand...
Click to collapse
Make sure you are on a stock kernel as well. And if you reverted back to your stock setup, then the ril should correspond to your radio. Check the ril/radio combo and also make sure your kernel is stock as well.

I'm having the same issue. I've reverted everything back to stock (unrooted, original CID, S-On) and gotten a new SIM card (T-Mobile). I've tried different Radios w/ matching RILs, different ROMs, adjusting APN settings, everything that I can think of, but I can't restore mobile network connectivity (cellular service & data). At this point, I'm beginning to think it is a hardware fault, but I really have nothing to back it up except for the fact that *nothing* else solves my problem. I've even used the dialer code to toggle the radio on and off, with & without ciphering. About to pull my hair out and pay for HTC to replace the mainboard. Any other suggestions are welcome.

I agree with you, this may well be a hardware issue. I finally gave up and went to T-Mo to arrange a handset exchange. I was sure that there has got to be somebody else with the same issue and here you are. If this is software-related though, I could say that I have tried everything I could think of, along with a few suggestions that I got but I haven't had luck with this bad boy. But yeah, it's got to be hardware-related. My reason, you know when you don't have a sim card in? When you go into settings, the "Mobile Networks" where you can adjust the APN settings is greyed out (missing sim card = hardware). Now, as for the "Mobile Network" toggle that is greyed out, that could mean antenna issues maybe since no antenna = no signal? In that case, there is nothing to toggle. I've been having almost sleepless nights with this. LOL

Have you checked the APN settings... Not sure that it would grey out the option but should definitely be checked

Here's something that will mess with your head. The reason I believe it's is *not* the sim-reader is because if I go into Phone Info, under Phone Identity, I can read my phone number off the sim card. I can also read contacts & messages stored on that card. So the phone *is* communicating with the SIM chip... It just won't communicate with the network. If the antenna wasn't built into the battery covery, I would be tempted to believe that the antenna was disconnected from the board internally. Then again, I get wifi, bluetooth, & GPS just fine. Who knows?

Yes, I have checked and APN settings and even used something from an HTC tech but it didn't work.

I had this same issue with a Sensation I got off Craigslist, the mobile data was grayed out and no matter what I do it didn't work.
End up sending to HTC and they fix it under warranty, they go my serial number so I wan't required to have a receipt when the phone was sent.
If all hope is lost, you can send it back for repairs like i did.

Wipe system from recovery?
Sent from my HTC Vision using XDA App

@cmarti
Did they ever say what was wrong with it? Was it hardware or software related? I talk to HTC about repairs already and I have the details on how to proceed but like you said, that would be the last resort. I was able to arrange a handset exchange from t-mobile and I have this entire week to wait for any development on that matter. I just sucks though that we don't know what is really wrong and I'm sure there are more users out there having or have had the same issue and are still left in the dark.
@mintaeroboy
I have done what you suggested already and that didn't fix the issue. Thanks.

Do u have a system backup u can restore?

Yes, I do. I have the stock as my very first backup and I restored using it but the problem is still there.

weird, did u try pull & put the sim card back in? or go to a tmob store & have them replace the sim card...

Did you try downloading the RUU and flashing the complete stock ROM that way? Download the 1.45 RUU for TMOUS (from here: http://forum.xda-developers.com/showpost.php?p=13698101&postcount=1) and run the program. It restores everything to right out of the factory, but it's different than restoring a backup or doing a factory reset. This re-partitions everything and resets the bootloader security. Don't worry, the s-off tool from revolution still works if you flash the RUU. I know because I did it myself
Hope this works for you. It's a better option to try before you send it off to HTC.
Let me know what happens.

galaxys said:
weird, did u try pull & put the sim card back in? or go to a tmob store & have them replace the sim card...
Click to expand...
Click to collapse
Yes I did. I don't think it is the sim card though because I put mine back to my nokia n8 and it worked. I also borrowed my niece's and put it in the Sensation but could not get a signal, just like how it is with mine. For these reasons, I ruled out the sim card being the suspect.

Jimmah555 said:
Did you try downloading the RUU and flashing the complete stock ROM that way? Download the 1.45 RUU for TMOUS (from here: http://forum.xda-developers.com/showpost.php?p=13698101&postcount=1) and run the program. It restores everything to right out of the factory, but it's different than restoring a backup or doing a factory reset. This re-partitions everything and resets the bootloader security. Don't worry, the s-off tool from revolution still works if you flash the RUU. I know because I did it myself
Hope this works for you. It's a better option to try before you send it off to HTC.
Let me know what happens.
Click to expand...
Click to collapse
Yes Jimmah, I did that last night using the exact RUU you suggested and no luck of a resolution still. Kernel, radio, rom, ril, etc are all just like new from factory and still scratching my head, in fact for a few days now. hahaha

My phone is turning off, but not without simcard?

I have a problem with my phone. It keeps turning iteslf of all the time. I cant even start it now without turning off. It is working when I have my charger in the phone. But without it it last no more then seconds.
I took the SIM-card out this morning and now the phone is normal, no shutting down? Whats wrong with it? I have tryed installning new ROMS, from endymon to cynagoen 9. But the problem is still there.
The SIM-card is working fine in another old SE-Xperia-phone, so it seems to be working fine there. Please help!

reformat your sdcard and see if it helps...

toxic-hero said:
reformat your sdcard and see if it helps...
Click to expand...
Click to collapse
have tryed without SD-card but still the same problem, but you think a reformat can do it? Just copy all files to computer and back again on the card?

no, you said before that without the sdcard your phone was ok, but now you're saying contrary. if the problem persist even without sdcard in your phone, than reformating your card won't help.

toxic-hero said:
no, you said before that without the sdcard your phone was ok, but now you're saying contrary. if the problem persist even without sdcard in your phone, than reformating your card won't help.
Click to expand...
Click to collapse
Sorry, I have tryed both without the SD-card and the SIM-card. When the SIM-card is not connected to the phone its way more stabile. It has turned off 1 time during this whole day, and with the SIM-card inside, its turning off all the time.
When I had the SIM-card inside and took the SD-card out, the phone turned off as fast as with the SD-card connected.
Is it clearer now? =)

sorry, i mixed sim & sdcard...

NP...hope someone else may have a solution, clearly the phone seems to be working, but shuts itself off because of the SIM-card, that is working fine in another phone...

Akerhage said:
NP...hope someone else may have a solution, clearly the phone seems to be working, but shuts itself off because of the SIM-card, that is working fine in another phone...
Click to expand...
Click to collapse
say that your sim has broken down and ask from your provider a new sim. Iphones also have this kind of problem....let me quess,it works like a charm with others sim cards?
edit: and of course with transferring your number so you don't have to change

Try to get a new sim card from ur provider, sounds like the sim card could be faulty, every sim card may look the same and work, but like my situation with my phone. I had to replace my sim card so i got it replaced and now it works.
Sent from my Glacier using xda premium

Have tryed a new SIM-card and same problem! Without SIM-card it never dies and with SIM-card it dies directly!
Some other options? Have tryed to change ROM again, no luck with that either! :/

Battery contact problem and it is around sim card area.
Sent from my HTC Desire S using xda app-developers app

Akerhage said:
Have tryed a new SIM-card and same problem! Without SIM-card it never dies and with SIM-card it dies directly!
Some other options? Have tryed to change ROM again, no luck with that either! :/
Click to expand...
Click to collapse
Try to provide logcat!
Maybe that could be helpful?!
adb logcat >logcat.txd
While the phone booting!
A lot of helpful information could be found!

I have the same error! It happened after I opened it and replaced the Display. I thought that I damaged it somehow and I bought a Desire S on eBay with a broken Display. At first I changed the SIM/SD-Card reader, to see if it was damaged, but it had no effect, it still shut down. So I replaced the whole Mainboard, and it worked! But I had to reopen it several times, because I forget the speaker, the cameras (front and back) seamed to be broken, the vibration unit didn't work properly.... it was awful! This mobile was a pain in the ass!
Finally, when I thought everything should worke, I started it and it had the same problem again!! With the new Mainboard! I almost exploded :silly:
I can't imagine, that I somehow damaged it twice the same way. Maybe the camera is damaged, but how could that effect the SIM Card....
Has anyone an idea? I can't be the only one with that error...
Best,
therox
---------- Post added at 06:52 PM ---------- Previous post was at 06:08 PM ----------
linivan said:
Battery contact problem and it is around sim card area.
Sent from my HTC Desire S using xda app-developers app
Click to expand...
Click to collapse
AHH! ****, you were right! It seems like ist really was just the battery! After I replaced everything I must have switched the batterys, and the phone keeped rebooting. Now it workes... oh dear...
Thanks you guys!

Mine also has problem with this; Previously Airtel, Aircel Sim card are working fine but now it suddenly shutdown as soon as it is in the desktop. Only vodafone SIM card is working flawlessly. I also suspect it could be the Radio Version.

No sim error and no wifi

Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.

Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help

i have the same problem...ziocan...

I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..

DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.

I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..

DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.

It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...

I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?

Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.

DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.

Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...

I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.

Any news here?

Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!

I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.

Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.

The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.

[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
Click to expand...
Click to collapse
It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.

Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.