Cracked glass...need some advice - Asus Transformer TF700

Hi all, I could use some advice. I was using the tablet the other day, and I dropped it from a height of about 3" onto a hard surface. The glass was scratched and the metal frame got bent. 2 Days later I was using the Tablet and the screen cracked under my thumb. there is now a 3-4" crack and the touch screen does not work anymore.
Luckily, I bought it with my Amex and they have a warranty that will replace or repair the item.
Of course since it is only a month old, I want a new one not a repaired one. Does anyone know if the screen can be replaced (Tablet repaired) I am hoping for a NO, but Amex wants some sort of proof that it is, or is not repairable.
I am not sure if Asus is going to cover it, as it is rooted, but it seems that a 3" drop should not cause this sort of problem..... Corning Glass II and already scratch and cracked. One would think it should be at least somewhat durable and shouldn't break quite that easily.
Any thoughts or idea's would be much appreciated.

pixel-painter said:
Hi all, I could use some advice. I was using the tablet the other day, and I dropped it from a height of about 3" onto a hard surface. The glass was scratched and the metal frame got bent. 2 Days later I was using the Tablet and the screen cracked under my thumb. there is now a 3-4" crack and the touch screen does not work anymore.
Luckily, I bought it with my Amex and they have a warranty that will replace or repair the item.
Of course since it is only a month old, I want a new one not a repaired one. Does anyone know if the screen can be replaced (Tablet repaired) I am hoping for a NO, but Amex wants some sort of proof that it is, or is not repairable.
I am not sure if Asus is going to cover it, as it is rooted, but it seems that a 3" drop should not cause this sort of problem..... Corning Glass II and already scratch and cracked. One would think it should be at least somewhat durable and shouldn't break quite that easily.
Any thoughts or idea's would be much appreciated.
Click to expand...
Click to collapse
You just have really bad luck. Normally, a 3" drop should not cause problems.

pixel-painter said:
Hi all, I could use some advice. I was using the tablet the other day, and I dropped it from a height of about 3" onto a hard surface. The glass was scratched and the metal frame got bent. 2 Days later I was using the Tablet and the screen cracked under my thumb. there is now a 3-4" crack and the touch screen does not work anymore.
Luckily, I bought it with my Amex and they have a warranty that will replace or repair the item.
Of course since it is only a month old, I want a new one not a repaired one. Does anyone know if the screen can be replaced (Tablet repaired) I am hoping for a NO, but Amex wants some sort of proof that it is, or is not repairable.
I am not sure if Asus is going to cover it, as it is rooted, but it seems that a 3" drop should not cause this sort of problem..... Corning Glass II and already scratch and cracked. One would think it should be at least somewhat durable and shouldn't break quite that easily.
Any thoughts or idea's would be much appreciated.
Click to expand...
Click to collapse
Asus would repair it for a fee. You could probably replace it yourself, but as the TF700 is new and not as popular as the TF201 and TF300 you may have a hard time finding the parts. And, for that matter, a dissasembly guide.
Keion said:
You just have really bad luck. Normally, a 3" drop should not cause problems.
Click to expand...
Click to collapse
It all depends on the angle. Gorilla Glass is only strong against direct impact. If it lands on a corner, side, or any other position where the sides of the glass does not land completely flat it'll shatter. Mohs Scale of Hardness at work - the harder/scratch resistant it is, the weaker it is against hard impact. Pretty much why I'd actually rather not have a gorilla glass device if I had a choice.

Fml.com
Sent from my HTC Glacier using xda premium

i can fix it. i work for a place where all i do is fix tablets, phones and computers. if you want to pay for the part then i could fix it, but thats probably not something you want to do... just thought id offer.

vegandroid said:
i can fix it. i work for a place where all i do is fix tablets, phones and computers. if you want to pay for the part then i could fix it, but thats probably not something you want to do... just thought id offer.
Click to expand...
Click to collapse
Thanks for the offer, yup.... I have been thinking about it and my goal is to try and get a new one if possible 1st. Will try to get a replacement from Asus if I can't from amex.. Then worst case scenario, I can have Amex pay to get it fixed.

Related

[Q] Polish scratched NS screen of not?

I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
Herr Bauhaus said:
I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
Click to expand...
Click to collapse
I would think that polishing it may remove the oleophobic coating on the phone. I wouldn't do it, but maybe someone else on here knows better.
Out of curiosity, do you mind if I ask how you scratched the screen? Did it take a lot to scratch it? How bad is the scratch?
Thanks for your input...I won't be too concerned if it would lose the oleophobic coating as I will install a screen protector on it anyhow.
I scratched it when I dropped it out of my hand while picking it up. The sides of the phone are thin and slick and I think it is easy to let it slip for that reason. The phone dropped with the screen down on the stove, was a bad fall but I think the screen would have been largely undamaged if it would have had a screen protector installed.
Annoying is that I had ordered both the screen protector and silicone case for my wife's phone 2 weeks before I dropped it. If these items would have come in on time I would not have damaged her phone...
I wouldnt either. Seems a bit risky but u never know. It wont looks its touch factor but it will lose the top ole coat. Just slap a screen guard and ur good to go.
Don't know if it helps but I scratched my galaxy s screen which is samoled,and tried to polish it out, it left a permanent smudge ,looking worse than the original scratch!
Thanks for the input, guys. It looks like it is better to not polish it as it seems too risky.
Your best bet is to convince Best Buy that there is a defect with your phone and you need a replacement.
Don't feel as though you're scamming them. They scam people on a daily basis.
I noticed a few scratches on the bottom part of my screen and convinced BB that it was a defect so they exchanged it. I had also spoken to a represenative on the phone and was told that you can only do an exchange if you payed full price for the phone. Don't know if its true but that's what I was told
Sent from my T-Mobile G2 using XDA App
Related question: would BB exchange the phone for scratches without a problem if one has the black tie protection plan.

Broken screen

Ive cracked my screen and ive found i can buy a new screen and lcd for 169.99. or i can buy just the over glass for $20. I heard you can use a heat gun to seperate the glass and the lcd. Has anyone done this and can tell me if it works?
Sent from my SGH-I727R using xda app-developers app
Mostly likely the digitizer will get destroyed in the process. Buy the complete unit.
Someone said a few days ago he only replaced the glass but he had to break it in order to separate it, use the search I bet you'll find it quickly. If you can afford it take the whole thing, less chances of screwing up your phone, and you could always keep the old lcd for a test run with a glass only or in case you somehow manage to crack it again.
Still I'd suggest buying a screen protector once you fix your screen, costs less, barely noticeable and saves a whole lot of money and hassle.
kishke said:
Someone said a few days ago he only replaced the glass but he had to break it in order to separate it, use the search I bet you'll find it quickly. If you can afford it take the whole thing, less chances of screwing up your phone, and you could always keep the old lcd for a test run with a glass only or in case you somehow manage to crack it again.
Still I'd suggest buying a screen protector once you fix your screen, costs less, barely noticeable and saves a whole lot of money and hassle.
Click to expand...
Click to collapse
This. I cracked my screen and bought an entire new one for $160 via ebay. It took 10 minutes to take apart and install the new one and be back up and running. I also bought the Otterbox Defender, honestly...works like a charm. It's durable, nice, feels good and it doesn't feel as bulky as it looks. The only down fall about a case with a screen protector is that the Galaxy series has a screen that goes all the way to the edge of the phone (like most modern phones now) so hitting stuff on the VERY edge of the screen is more difficult because of the raised case.
Buy the screen and a protector and if you are still curious, buy the replacement glass for your broken screen and try it. Worst case, you're out 20 bucks and have a completely broken screen (would be out the other $160 for the new screen you'd have to buy if you mess up any way) or best case, you're out $20 bucks but have a new screen incase you ever break it again.
Unscrew the 7 screws on the back (one is above the sim slot, keep it separate as it's a different size) and once you take the back piece off, there's one small black screw holding the board to the screen. The phone is 3 pieces, screen, board and back piece, it's extremely simple. Just pop all the circuit things with your nail or whatever (there's like 6 total). You have to pry your headphone jack off as it's glued unless your new screen comes with one...doubt it.
someone posted they got sammy to replace it for 189, call sammy up and see what they say, i think thats a good price
Forget Glass
OFWGKTADGAF said:
Ive cracked my screen and ive found i can buy a new screen and lcd for 169.99. or i can buy just the over glass for $20. I heard you can use a heat gun to seperate the glass and the lcd. Has anyone done this and can tell me if it works?
Sent from my SGH-I727R using xda app-developers app
Click to expand...
Click to collapse
I repair phones and have replaced Lcd/digi assembly on both I727 and T989. No way you get that apart without busting the exiting assembly up. The cheapest part can be order via Ebay from China and you'll have to wait about two weeks for part. Or there's the company I used in San Fancisco at gounlock dot com that has it listed at $154 I believe. They have a listing on ebay under SkyStarTrade and I offered em $148 including shipping and the took it. I had the part in 3 days. Would highly recommend!!!!!!
I just got off the phone with Sammi Friday. The Rep quoted me $158 to replace the glass. So if they mess up the digitizer is on them. Cheaper than I was able to find the combo anywhere on line. So tomorrow my phone heads back to Sammi. I'll let you know in about three weeks how the service was and whether they honored their quote.
And exactly 8 days from the date that I shipped it to Sammi I have a my phone back. They replaced the LCD, bezel and glass for $158 as quoted. Not only that but they paid all shipping and used UPS 2nd day air both ways. And I'm still under warranty by having them take care of it. All in all couldn't be happier with the service. So if anyone needs the glass fixed my vote would go to Sammi.

[Q] Alternative Replacement for Glass Panel

Hey guys, I stupidly choose to take the glass panel of the front of my tf101 (it had suffered liquid damage months before, which left white patches all over the screen which i trying to fix) in doing so i shattered the glass panel.:silly:
im really not sure how the whole digitaliser thing works, but im assuming that glass serves no purpose other than a protective surface? if so is it possible to replace that glass panel with a thin piece of plastic, as theres no point spend alot of money on a proper replacement that i will most likely shatter again.... also i now own a tf300t so i cant justiy the price of a replacement (just so i can test the new linux developments)
Cheers
I really wouldn't tbh, if you aren't willing to go for the repair it may be best to sell it or permanently use hdmi-out / a mouse. To quote a post
(Please excuse the... loaded language.)
goodintentions said:
No, it is not possible.
There is a place you can get the glass digitizer, but they require that you buy at least 10 at a time. Furthermore, removing the old glass and putting on a new glass is a very complicated procedure. Gorilla glass is scratch resistant, not pressure failure resistant. You've no idea how thin the glass digitizer is. It's slightly thinner than your credit card. Without the proper experience and the right equipment, the slightest pressure point could crack it.
BTW, I speak from experience. I'm not just another crackhead.
I live near a guy that does electronic repairs for a living. A few months ago, he ordered a whole bunch of these digitizer glass for the transformer. He thought he could make a profit from repairing people's TF's or get the ones with broken glass, repair, then resell for a profit. Funny story about this, actually. So, I managed to get my hands on one of the TF glass digitizer. Spent all night to perform the operation. Almost done when I accidently applied a small pressure. Cracked it. Frustrated, I put it up on ebay. It was immediately bought that same night by the guy I was talking about. That's how I got to know him. He bought it for $200. A couple days later, he put it up on ebay. It turned out he had broken a glass and scratched another. He took it as a sign to get out of that business right away. Later when I got to know a few people who wanted to repair the thing themselves, I sent them his info and let him sell them the rest of his glasses.
The point is we simply don't have the right equipment to do these things. And even when we do, the material cost is just ridiculous, not to mention labor.
It's best that you put yours on ebay and get a new one.
Click to expand...
Click to collapse
He is referring to repairing the digitizer, while yours is fine, the repair has the potential of breaking the digitizer as well. It'd take alot of effort and patience, if you possess this I definitely say go for it though , not to be discouraging, I just warn you to be careful.
As far as getting a replacement part, I'm not sure plastic will work, I searched a bit but couldn't find a definite yey or nay as to whether it will conduct with the digitizer properly, but it may.
You may beable to get a cheap glass replacement as well, but I know the tablet comes with Gorilla glass stock.
Link to thread from quote Here.
Thing O Doom said:
I really wouldn't tbh, if you aren't willing to go for the repair it may be best to sell it or permanently use hdmi-out / a mouse. To quote a post
(Please excuse the... loaded language.)
He is referring to repairing the digitizer, while yours is fine, the repair has the potential of breaking the digitizer as well. It'd take alot of effort and patience, if you possess this I definitely say go for it though , not to be discouraging, I just warn you to be careful.
As far as getting a replacement part, I'm not sure plastic will work, I searched a bit but couldn't find a definite yey or nay as to whether it will conduct with the digitizer properly, but it may.
You may beable to get a cheap glass replacement as well, but I know the tablet comes with Gorilla glass stock.
Link to thread from quote Here.
Click to expand...
Click to collapse
Thanks for the reply man, I'm actually typing this off it now turns out where it shattered it didn't really hit the screen mostly stayed over the black out line, with a few hairline cracks but still usable I just taped up the worst of it then chucked an screen protector over it, gonna just use it for HDMI output mostly

[Q] Cracked gorilla glass

Hi all. Does anyone have experience with ASUS support for cracked Gorilla glass? The LCD underneath is working fine, I've just got a crack running along the right side of the screen. No other signs of damage, though I can't rule out having knocked the side of the tablet onto something hard *sadface*
I'm interested in knowing whether ASUS ever repairs this under warranty, and if not, what kind of costs I may expect if it's just the glass replacement.
Thanks!
daemonios said:
Hi all. Does anyone have experience with ASUS support for cracked Gorilla glass? The LCD underneath is working fine, I've just got a crack running along the right side of the screen. No other signs of damage, though I can't rule out having knocked the side of the tablet onto something hard *sadface*
I'm interested in knowing whether ASUS ever repairs this under warranty, and if not, what kind of costs I may expect if it's just the glass replacement.
Thanks!
Click to expand...
Click to collapse
They are ridiculously expensive http://www.ebay.com/itm/Asus-Transf...gitizer-Glass-Panel-Replacement-/330988880887
I doubt asus will fix for free, it will be cheaper if you attempt it yourself.
Its a shame, i cracked my tf101s screen and refused to pay the price since its just a cut piece of glass treated in some chemicals....

Screen Protector vs Replacing the Glass

How expensive is it to replace the actual glass every 6 months or so? Obviously it will be more expensive than a screen protector, but you will benefit from a wonderful oleophobic surface with perfect clarity and sensitivity without any halo issues. To me that would be a good trade-off for a bit more cost. I do however want to know how much it would cost to replace the glass. Anyone has a clue?
PS> Yes you can replace just the glass. The glass is indeed fused to the screen and digitizer, but repair shops are able to only replace the glass (at least on the Note 3 that was the possible).
You got to be kidding me. I never heard of somebody thinking like this. I would rather deal with a halo or screen protector than replacing the entire screen. That just seems foolish.
Sent from the TermiNOTEr 4!
borijess said:
You got to be kidding me. I never heard of somebody thinking like this. I would rather deal with a halo or screen protector than replacing the entire screen. That just seems foolish.
Sent from the TermiNOTEr 4!
Click to expand...
Click to collapse
Yeah, you need to work a bit on your reading comprehension skills. I specifically said this is not about replacing the screen. I specifically said it is about replacing the glass which costs less than $25 on a Note 3.
I would rather risk the screen than live with a halo or other equally annoying visual impairment.
No way I'll put a screen protector on until the tempered glass ones actually fit right.
Sent from my SAMSUNG-SM-N910A
Guys let me repeat it again, I am not talking about replacing the screen for $300+ Obviously there is no comparison there.
I am talking about replacing the scratched gorilla glass which sits on top of the digitizer and the screen.
On the Note 3 this glass could be replaced for under $30 (which is not too much more than a good quality tempered glass protector).
Why would you need to replace it every 6 months? I had a phone littered with scratches and used it for two years and the scratches were only visible when the screen was off. I think once per 2 years is enough unless you have a lot of sand in your pocket.
Cost might be fine, but I'm not OK with opening my phone up and risk trapping dust or finger print under the glass. Not to mention gambling my device during the tear down process.
In my experience, it's not easy to replace the glass. Normally the digitizer and LCD comes glued together. They are made that way so less likely to get dusted between the LCD and digitizer; however, you can purchased separately but as mention, it's not an easy job to separate it. If you're not experienced in doing this, I wouldn't recommended it as it's very easy to crack the LCD. It's not cheap if you want to buy a LCD + Digitizer combo, you're looking at a $200-300+ for replacement.
oilfighter said:
Cost might be fine, but I'm not OK with opening my phone up and risk trapping dust or finger print under the glass. Not to mention gambling my device during the tear down process.
Click to expand...
Click to collapse
+1
Sent from the TermiNOTEr 4!
---------- Post added at 01:07 PM ---------- Previous post was at 01:04 PM ----------
ozaghloul said:
Yeah, you need to work a bit on your reading comprehension skills. I specifically said this is not about replacing the screen. I specifically said it is about replacing the glass which costs less than $25 on a Note 3.
Click to expand...
Click to collapse
It's not my comprehension it's my stupidity meter that on high alert. I would not pay 900 dollars for something an not take care of it with a screen protector. You would rather have someone open it up risk damaging further just so you can rock it naked. Just my opinion we don't have to agree.
Sent from the TermiNOTEr 4!
ozaghloul said:
How expensive is it to replace the actual glass every 6 months or so? Obviously it will be more expensive than a screen protector, but you will benefit from a wonderful oleophobic surface with perfect clarity and sensitivity without any halo issues. To me that would be a good trade-off for a bit more cost. I do however want to know how much it would cost to replace the glass. Anyone has a clue?
PS> Yes you can replace just the glass. The glass is indeed fused to the screen and digitizer, but repair shops are able to only replace the glass (at least on the Note 3 that was the possible).
Click to expand...
Click to collapse
It's very hard to replace the glass alone, plus you'll wind up with dust and fingerprints in there most likely, add to that the fact that you're doing a teardown of the device and that just seems foolish to do IMHO.
I'm like you, I hate screen protectors, and I hate covers/cases. I like to carry it completely naked. So if I ever damage a device too much I usually sell it and buy a new one...:angel:
borijess said:
It's not my comprehension it's my stupidity meter that on high alert. I would not pay 900 dollars for something an not take care of it with a screen protector.
Click to expand...
Click to collapse
On the other hand, there are some (me) that thinks it is stupid to pay $900 for a phone with QHD screen and then make it look like $hit with a screen protector that doesn't fit...
But to your point - each to their own. There is no right or wrong here.
Did anybody here replaced a glass? I did it for the note 2,it was not difficult and indeed 25usd for cover, frame and glass...that made my phone brand new. Does anybody know the glass price for the note 4, if available? In a couple of years I will think about it
ozaghloul said:
How expensive is it to replace the actual glass every 6 months or so?
Click to expand...
Click to collapse
I was actually thinking the same.
Sick of fiddling around with screen protectors and screen just looks (and feels) the best without any film on it.
I would be OK spending $100 or so once a year to get a fresh glass installed.
Glass can be cheap but it can be near impossible to replace just the glass without damaging the digitizer or LCD.
That is entirely wrong. Maybe it's difficult to do it yourself, but at a good mobile shop it's an easy affordable affair.
Sent from my SM-N910C using XDA Free mobile app
ozaghloul said:
That is entirely wrong. Maybe it's difficult to do it yourself, but at a good mobile shop it's an easy affordable affair.
Sent from my SM-N910C using XDA Free mobile app
Click to expand...
Click to collapse
I did it myself for the galaxy note2: a piece of cake for 25usd. The idea of this thread makes sense, and it allows replacing the aluminum frame as byproduct. Aluminum is soft....
Ok, here's the thing, on the Note 2 and S3, I think they fused the screen with a different glue than newer devices. Either that or the amount or method is different, because when I repaired an S3 it was simple and relatively easy, but my dad's note 3 that had a huge crack was near impossible (totally broke the amoled) and my ipad air was super easy because the screen had an air gap. I think the difficulty varies by device, but I know with the Note 3 it was not easy, could also have to do with the complexity of the crack. When it's a small or large single crack, it may be easy to remove the glass, but those crack looking screen cracks that are tiny and all over the screen are much more difficult to repair; you have to heat the screen and pick off every little fragment of glass, which is why my Dad's note 3 was so difficult.
mugenfa5 said:
In my experience, it's not easy to replace the glass. Normally the digitizer and LCD comes glued together. They are made that way so less likely to get dusted between the LCD and digitizer; however, you can purchased separately but as mention, it's not an easy job to separate it. If you're not experienced in doing this, I wouldn't recommended it as it's very easy to crack the LCD. It's not cheap if you want to buy a LCD + Digitizer combo, you're looking at a $200-300+ for replacement.
Click to expand...
Click to collapse
not note 4 related, but I also have a fa5. vtec ftw!!

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