Database Info

How to: Samsung Kies program

It works, though not made for the Captivate. Here's how to get it:
First, you will need to get .NET 4 Framework from Microsoft and install that. You will need to restart your computer after installing, so be prepared.
Go to samsungapps.com or it should be the first search link when searching for Samsung Kies using Google.
It will tell you that it's not available for the US.
Click the "Applications" tab in the upper right part of the screen.
Click "See all Countries"
Click on "Europe" then select "United Kingdom" (I did this just to make sure that whatever follows would be in English, but it may not matter)
At the bottom-center there will be a link "Download Kies" Save or Run the .exe
During installation, it will ask you what language you want. You can choose US at that point.
Phone wouldn't connect at first. I closed the program, disconnected the USB cable, then reconnected the USB cable and Windows started installing drivers. After that, I reopened Kies, selected Samsung Kies on the phone when prompted for USB connection type, and it started establishing connection with the phone. It will then show the phone's model number and your wireless phone number.
If you're having trouble after the drivers are installed, just make sure that the "MTP Application" with USB connector symbol is displayed on the phones screen. It Kies should recognize the phone and connect automatically after that.
It has a few useful features, but isn't the best phone assisting software I've used.

Thanks for this. I just wish I had it before I spent so much time getting my Outlook contacts on my phone.
I installed and ran the program before connecting my phone. When I did connect, it recognized it right away.

What kind of system did you do this on? I tried it a couple of days ago, but my 64 bit Win 7 system had no love for the Samsung MTP USB drivers.

XP, sp3
Someone posted on another topic that they had to update the .NET framework and some other stuff to get it to work on 7.
Sent from my SAMSUNG-SGH-I897 using XDA App

I tried doing it on xp sp3 as well and it always says connecting device and it won't ever connect. Tried to re-install and all that updated everything and still wont work

Why do I need Kies? (innocent tone) All I've needed is mass storage option..

After installing Kies I kept having problems with Win7 64 bit until I plugged the USB cable directly into one of the motherboard ports. Once I did that things started working correctly.

I'm using Windows 7 Starter on my netbook. It's true, you have to get .NET 4 Framework, and I'll add that to the original post.
No one NEEDS Kies, but it is nice to have if you want to back up your contacts and convert videos to play on the phone.
Dave

I've found this only connects if you're using the TouchWiz launcher.

phrebh said:
XP, sp3
Someone posted on another topic that they had to update the .NET framework and some other stuff to get it to work on 7.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Tried that too. The Kies Recovery Mode attempts to install the drivers and the Samsung Android USB Composite Device does install but the CDC Abstract Control Model (ACM) driver fails.
Any idea what that "other stuff" is that might be needed?
Tnx

this is great... but for whatever reason, when transfering music, i can't get playlists to transfer, nor some album art...
oh and i'm using it on win 7 pro x64... you do need the .net 4 framework and it will only connect while using TouchWiz :-\

Truceda said:
It works, though not made for the Captivate. Here's how to get it:
First, you will need to get .NET 4 Framework from Microsoft and install that. You will need to restart your computer after installing, so be prepared.
Go to samsungapps.com or it should be the first search link when searching for Samsung Kies using Google.
It will tell you that it's not available for the US.
Click the "Applications" tab in the upper right part of the screen.
Click "See all Countries"
Click on "Europe" then select "United Kingdom" (I did this just to make sure that whatever follows would be in English, but it may not matter)
At the bottom-center there will be a link "Download Kies" Save or Run the .exe
During installation, it will ask you what language you want. You can choose US at that point.
Phone wouldn't connect at first. I closed the program, disconnected the USB cable, then reconnected the USB cable and Windows started installing drivers. After that, I reopened Kies, selected Samsung Kies on the phone when prompted for USB connection type, and it started establishing connection with the phone. It will then show the phone's model number and your wireless phone number.
If you're having trouble after the drivers are installed, just make sure that the "MTP Application" with USB connector symbol is displayed on the phones screen. It Kies should recognize the phone and connect automatically after that.
It has a few useful features, but isn't the best phone assisting software I've used.
Click to expand...
Click to collapse
I'm on Win 7 64 bit , amazing guy , you're the best

Wow thnx a lot! finally its working for me and i have a windows 7 x64.

Can't connect.
My phone is rooted and all drivers installed fine except the MTP driver won't install.
I can choose mass storage and mount but when I choose Kies option on the phone it just goes crazy and keeps flashing MTP on the phone.
Someone posted somewhere that you need to do a factory reset but I really don't want to do that cause it will wipe all my apps and stuff.
Any other ideas?

You need to connect the usb cable with it already set to the Kies option.

My phone connects to Win7 x86 when it is in development mode and Kies registers that fact but complains that it cannot be in that mode. So I switch the mode off in the phone but now when I plug the phone in it does not even get recognized. Nothing, not even trying to install driver or a new USB device found.
What am I doing wrong?
Net 4 is installed and so are the Sammy usb drivers.

What's the point of Kies?

Hi,
I have HTC Tilt 2 and I have contacts with photos on that. Also all the photos are in sync with outlook. When I used Kies to sync my contacts it did not bring any photo? What should I do? I have more than 300 contacts..

Samsung, this is pathetic!
Wasted 2 hours of my life dealing with your stupidity.
heres the solution (problem was launcher pro):
1. grab the homeswitcher from market
2. set touchwiz crap as default.
3. reboot phone.
from then on, kies acts normally, phone gets detected normally etc etc etc.
thanks for wasting my time samsung.
edit: even after this i had probs, seems i need to reboot phone everytime i need to connect it. on first connect after fresh reboot it seems to work. goodluck. (very very very poor software as expected from samsung)
edit2: this is a bug fest! who coded this samsung? some student? jesus this soft is so bad it kills all the experience. what a piece of junk. barely works. flaky. buggy. samsung, fire your software team asap. they suck. only a true amateur can output this kind of garbage. this is below badly coded visualbasic garbage.

Seems to me you need to take your unhappy self and learn how to code. Then apply for a Job at Samsung claiming you can put their programmers to shame. IF you aren't gonna do anything about it, other than complain, you need to just STFU or get another phone.
kodea said:
Samsung, this is pathetic!
Wasted 2 hours of my life dealing with your stupidity.
heres the solution (problem was launcher pro):
1. grab the homeswitcher from market
2. set touchwiz crap as default.
3. reboot phone.
from then on, kies acts normally, phone gets detected normally etc etc etc.
thanks for wasting my time samsung.
edit: even after this i had probs, seems i need to reboot phone everytime i need to connect it. on first connect after fresh reboot it seems to work. goodluck. (very very very poor software as expected from samsung)
edit2: this is a bug fest! who coded this samsung? some student? jesus this soft is so bad it kills all the experience. what a piece of junk. barely works. flaky. buggy. samsung, fire your software team asap. they suck. only a true amateur can output this kind of garbage. this is below badly coded visualbasic garbage.
Click to expand...
Click to collapse

[Q] "Allow USB Debugging?" Keeps Popping Up!

After upgrading to 4.3 on my i535 GS3, I'm now faced with a very annoying new problem. I use easytether pro to tether to my macbook, and now when I plug in the usb it pops up with "Allow USB Debugging?" followed by my computer's RSA key fingerprint, and then a checkbox for "Always allow from this computer".
It doesn't matter if I check the "always allow" because the next time I plug it in, it pops up with the same message again. For some reason it's not recognizing my computer, even though the RSA key fingerprint is exactly the same every time. Even worse, I have to go through this process twice every single time I plug in my usb - once for the usb connected as an installer, and twice when it switches from installer to media device.
I use tethering quite a bit, so this is kind of grinding my gears! Does anybody know what might be going on here? Is it possibly just a mac thing? Perhaps something wrong with my settings?

Try this, In developer options ->root access - allow apps and adb also USB debugging notify is unchecked.
Sent from my Galaxy Nexus using xda premium

buhohitr said:
Try this, In developer options ->root access - allow apps and adb also USB debugging notify is unchecked.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I don't seem to have any "root access" options in my developer options. Is it hidden or something?

Sorry I must be half sleeping and thinking about custom ROM. You don't have that option, anyway do you still have the messag after untick the notify option?
Sent from my Galaxy Nexus using Tapatalk

buhohitr said:
Sorry I must be half sleeping and thinking about custom ROM. You don't have that option, anyway do you still have the messag after untick the notify option?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
You mean leave the "Always allow from this computer" unticked? I've tried both ways...it always comes back. It wouldn't be a big deal if it wasn't for the face that the connection is blocked until I hit the ok button, twice around.

Still having the issue. It's starting to grind my gears...
I nobody else having this issue?

pnuker said:
Still having the issue. It's starting to grind my gears...
I nobody else having this issue?
Click to expand...
Click to collapse
I just started having this issue and am investigating it. If I had to guess, I'd say the rsa key store is corrupt, but I'm just guessing. It was working fine this morning, and this afternoon it started yelling at me repeatedly.
I'm going to grab a logcat then will post back if/how I fixed it.
EDIT: turns out my issue was a bad USB cable. well, a bad USB cable connection. unplugged and reseated the cable and it seems to be working now.

I am also having this issue with two devices out of three I tried.
Samsung Note 10.1 (SM-P600) running Android 4.3 and ASUS K011 (ME181CX) running Android 4.4.2 always asks for permission. I tried everything including using different cables, different usb slots, different adb.exe. Even tried rooting K011, but no luck.
However, I am not having this issue with Sony Ericsson Xperia Arc (LT15i) running 4.0.4.
Edit: I came here from Google and now noticed that this is Galaxy S III section, but I think the reason to this issue and the solution will be the same. I will post the solution to here if I can do it.
---------- Post added at 03:21 PM ---------- Previous post was at 02:21 PM ----------
Yeah, solved it. I first killed adb.exe then simply deleted the folder C:\Users\Username\.android. After that I plugged my device in and typed "adb devices". This changed the RSA key etc. It asked for the permission again and "Always allow" option worked this time.
This method worked on both ASUS and Samsung. Hope this works for you too.
Note: I recommend you backup that folder before deleting it. Or just move it into another folder.

Mac computer
I'm having this issue with easy tether 1.1.12 in a mac (currently running OS X Yosemite 10.10.3) the windows keeps showing everytime I plug the device. Does anyone experience this on a mac computer?
In a windows 7 PC it works perfectly, no messages at all after clicking the "remember" box.

[Q] Cannot connect to PC after de-bloat?

I recently went through the process of de-bloating this phone; following the helpful guides here on the AT&T G3 General forum.
However, I am finding that I cannot connect via USB to my notebook. I am going to try this on my PC @ home this pm and see if this just is not a driver issue on this end.
I restored the LG PC Suite & Suite Service to system (as well as the settings) and tried the PC suite connection app on my notebook. No dice there either...I do not even see the phone asking me how I want to connect to the laptop before I began all this de-bloat.
Is there an APK, etc. I am missing on the phone that I need to bring back to make the PC suite work again, much less connect with my notebook?
I do have developer settings / usb debugging enabled as well as (re-) installed the LG driver package. Thank you for reading / assisting in advance.

3's&7's said:
I recently went through the process of de-bloating this phone; following the helpful guides here on the AT&T G3 General forum.
However, I am finding that I cannot connect via USB to my notebook. I am going to try this on my PC @ home this pm and see if this just is not a driver issue on this end.
I restored the LG PC Suite & Suite Service to system (as well as the settings) and tried the PC suite connection app on my notebook. No dice there either...I do not even see the phone asking me how I want to connect to the laptop before I began all this de-bloat.
Is there an APK, etc. I am missing on the phone that I need to bring back to make the PC suite work again, much less connect with my notebook?
I do have developer settings / usb debugging enabled as well as (re-) installed the LG driver package. Thank you for reading / assisting in advance.
Click to expand...
Click to collapse
perhaps a list of the things you did would help us decipher what might be wrong. Everyone's idea of 'debloating' is different so I'm sure you've done something different then I have.

screwyluie said:
perhaps a list of the things you did would help us decipher what might be wrong. Everyone's idea of 'debloating' is different so I'm sure you've done something different then I have.
Click to expand...
Click to collapse
Thanks for the reply. I removed pretty much everything on the lists provided in the AT&T G3 forums and now Windows 8 refers to my device under "Printers & Devices" as a "USB Charge Only Interface". I am on my home PC now where I can verify a few days ago I could connect to the device.
To be more specific, I cannot switch the G3 into MTP mode. Does anyone know if there is a specific apk (libs, etc) to re-enable this feature?

3's&7's said:
Thanks for the reply. I removed pretty much everything on the lists provided in the AT&T G3 forums and now Windows 8 refers to my device under "Printers & Devices" as a "USB Charge Only Interface". I am on my home PC now where I can verify a few days ago I could connect to the device.
To be more specific, I cannot switch the G3 into MTP mode. Does anyone know if there is a specific apk (libs, etc) to re-enable this feature?
Click to expand...
Click to collapse
This is the reason I usually just freeze apps in titanium backup instead of uninstalling bloat altogether. I've had this kind of issue with other devices in the past so I always err on the side of caution. Like the other member said if you can list what all you removed so we can narrow down which app is causing your issue.

I removed all of this: http://forum.xda-developers.com/showthread.php?t=2822501
[GUIDE] How to remove bloatware on AT&T LG G3 - ROOT REQUIRED
...and carrier IQ as well. I restored the lg sync files (2) already and no change. Curious what apk allows the phone to be recognized as more than a charging device.

3's&7's said:
I removed all of this: http://forum.xda-developers.com/showthread.php?t=2822501
[GUIDE] How to remove bloatware on AT&T LG G3 - ROOT REQUIRED
...and carrier IQ as well. I restored the lg sync files (2) already and no change. Curious what apk allows the phone to be recognized as more than a charging device.
Click to expand...
Click to collapse
Okay here's a list of apps I've frozen but haven't deleted.
YP
ISIS
Uber
Text link + agent + engine
Play Games
Play movies
Play music
Play newsstand
Play Books
Msg backup and sync
Lookout Security
LG Setup Wizard
Keeper
Hangouts
Google +
Drive Mode
Caller Name ID
Browser
Browser Bar
Att.net home
Att remote support
Ready 2 go
Att navigator
Att mobile locate
Att family map
Att address book
Kindle
I've removed carrier IQ as well. Is there anything more than what's in the list of my frozen apps that you've removed?

Thank you for taking the time. Yes everything from the link I provided above. That is the exact list.
I'm working from the other direction...of what is the file(s) that allow a G3 to go into MTP mode.

Stupid question, but have you checked the cable to ensure its a sync cable?
Sent from my LG-D850 using XDA Free mobile app

Its a great question, ty for replying. I sure have, using the stock LG supplied USB 2.0 cable

3's&7's said:
Its a great question, ty for replying. I sure have, using the stock LG supplied USB 2.0 cable
Click to expand...
Click to collapse
This is going to be kind of obvious but have you gone into devices on your pc and removed the LG drivers? If you remove them and then plug it in it should auto detect and reinstall the drivers. If it doesn't then at least we know its not a driver issue and it is in fact something on your device. I know it'd be a huge coincidence to both the notebook and desktop to have the same problem but the drivers could have somehow been corrupted.
---------- Post added at 10:51 AM ---------- Previous post was at 10:43 AM ----------
http://www.reddit.com/r/LGG3/comments/2bk1wt/connecting_to_pc/
Have you done what silentisdeath did in his second response?

3's&7's said:
Thanks for the reply. I removed pretty much everything on the lists provided in the AT&T G3 forums and now Windows 8 refers to my device under "Printers & Devices" as a "USB Charge Only Interface". I am on my home PC now where I can verify a few days ago I could connect to the device.
To be more specific, I cannot switch the G3 into MTP mode. Does anyone know if there is a specific apk (libs, etc) to re-enable this feature?
Click to expand...
Click to collapse
USB Charge Only Interface
this rings a bell, the first time I connected my phone to the computer it did this, I had to change the setting to MTP mode. There should be a notification on the phone that says something about changing the usb mode.
Also I don't think you get this option if the drivers aren't installed properly so that's another thing you could try

screwyluie said:
USB Charge Only Interface
this rings a bell, the first time I connected my phone to the computer it did this, I had to change the setting to MTP mode. There should be a notification on the phone that says something about changing the usb mode.
Also I don't think you get this option if the drivers aren't installed properly so that's another thing you could try
Click to expand...
Click to collapse
Good job screwyluie, you rang a bell for me...its the launcher. I switched from Google Now back to stock launcher and voila...USB debugging options were available again.
/Fixed...thanks everyone for taking the time to help me! :good:

screwyluie said:
USB Charge Only Interface
this rings a bell, the first time I connected my phone to the computer it did this, I had to change the setting to MTP mode. There should be a notification on the phone that says something about changing the usb mode.
Also I don't think you get this option if the drivers aren't installed properly so that's another thing you could try
Click to expand...
Click to collapse
BreakingVZW said:
This is the reason I usually just freeze apps in titanium backup instead of uninstalling bloat altogether. I've had this kind of issue with other devices in the past so I always err on the side of caution. Like the other member said if you can list what all you removed so we can narrow down which app is causing your issue.
Click to expand...
Click to collapse
Agreed...I will probably flash back to stock, root without tripping qfuse this time, and do a lot of freezing instead of direct removal.

3's&7's said:
Good job screwyluie, you rang a bell for me...its the launcher. I switched from Google Now back to stock launcher and voila...USB debugging options were available again.
/Fixed...thanks everyone for taking the time to help me! :good:
Click to expand...
Click to collapse
good to know and glad you got it sorted

3's&7's said:
Good job screwyluie, you rang a bell for me...its the launcher. I switched from Google Now back to stock launcher and voila...USB debugging options were available again.
/Fixed...thanks everyone for taking the time to help me! :good:
Click to expand...
Click to collapse
Weird... I never would have thought google now launcher would have effected mtp recognition at all. Nice. Good lookin out to xda members once again

BreakingVZW said:
Weird... I never would have thought google now launcher would have effected mtp recognition at all. Nice. Good lookin out to xda members once again
Click to expand...
Click to collapse
For sure. Its affecting more than that too.
I tried messing with real 4k (not 2k) wallpapers in GN launcher and it really messed with the background. Half screen black and flashing the image every 10 secs...even 1080 wallpapers starting failing.
Switched back to stock launcher and sort of fixed. Reboot finally allowed me to use GN with any 2k or less wallpaper again lol.

3's&7's said:
I recently went through the process of de-bloating this phone; following the helpful guides here on the AT&T G3 General forum.
However, I am finding that I cannot connect via USB to my notebook. I am going to try this on my PC @ home this pm and see if this just is not a driver issue on this end.
I restored the LG PC Suite & Suite Service to system (as well as the settings) and tried the PC suite connection app on my notebook. No dice there either...I do not even see the phone asking me how I want to connect to the laptop before I began all this de-bloat.
Is there an APK, etc. I am missing on the phone that I need to bring back to make the PC suite work again, much less connect with my notebook?
I do have developer settings / usb debugging enabled as well as (re-) installed the LG driver package. Thank you for reading / assisting in advance.
Click to expand...
Click to collapse
I have removed every single app in my list on the thread you mentioned and there is no problems with phone connecting to pc. Most likely a driver issue - try installing LG PC suite

neverends said:
I have removed every single app in my list on the thread you mentioned and there is no problems with phone connecting to pc. Most likely a driver issue - try installing LG PC suite
Click to expand...
Click to collapse
If you scroll up, I wrote that it was purely an issue of which launcher I was using.

no usb notification (PACMAN)

usb debugging is checked in developer options, phone appears as photon q and mot composite ADB interface in device manager and windows explorer. i have tried 3 usb 2.0 cables and a usb 1 cable. 2 of them were labled as "data cables" and have worked in the past. i have installed the Motorola software previously. only internal storage DCIM and pictures folders are viewable through explorer. i suspect the phone is recognized as being in camera mode but since there is no notification i cant change this. i do have an sd card in the device that is recognised by the operating system. so whats the next step?

Have you tried the original Moto cable?
Have you tried clicking on the notification from the shade and changing the mode?

arrrghhh said:
Have you tried the original Moto cable?
Have you tried clicking on the notification from the shade and changing the mode?
Click to expand...
Click to collapse
yes i tried the moto cable and what mode toggle? the network one from off to on yes, and i tried the lte off and on, even reset apn's. the only thing that seems to work is a reboot which only works for the first 3 mins or so. issues started after i flashed nightly. im gonna attempt to do a clean install of nightly. if that doesnt work i might have to stick with rc2
edit: im going to have to call the carrier and see which apn they recommend because i have 5 for sprint

did a factory reset and reinstalled pacman rc2 running smoooooth. wish i could have rc3 though :/

ashtreylil said:
did a factory reset and reinstalled pacman rc2 running smoooooth. wish i could have rc3 though :/
Click to expand...
Click to collapse
I guess you're good then?

arrrghhh said:
I guess you're good then?
Click to expand...
Click to collapse
nah now my sd card isnt recognised and i dont have a spare or another device to test if its the card. no mount options in the menu. i also figured out that theres a way to change mtp and ptp via the three dots in the storage menu if anyone gets this problem. also i have no service, idk if theres a way to improve reception from the phone.

ashtreylil said:
nah now my sd card isnt recognised and i dont have a spare or another device to test if its the card. no mount options in the menu. i also figured out that theres a way to change mtp and ptp via the three dots in the storage menu if anyone gets this problem. also i have no service, idk if theres a way to improve reception from the phone.
Click to expand...
Click to collapse
You seem to have an unending fountain of issues. Try flashing stock and seeing if they persist. You may have a hardware issue.
You should have some sort of way to plug the SD card into your computer - IE a converter card or a USB-to-microSD key. I guess I always make sure the card comes with one kind or another so I have a few laying around... You can buy one pretty cheap too, especially if you have a MicroCenter near you.

Can't get USB drivers to work

Hello.
I am having a lot of trouble getting the USB drivers to work.
I am wanting to simply connect my Moto One 5G Ace with a USB cable and have it show up as a drive on Windows File Explorer. I want to copy files to/from the SD card.
But either I'm not downloading the right drivers, or my developer settings are wrong, or something else is going on.
I downloaded the "MotoroalDeviceManager_2.5.4.exe. All that seems to do is check for software updates.
I downloaded Motorola_Mobile_drivers_v6.4.0.zip, which seems to do absolutely nothing.
When I connect the phone to the computer, I get the popup from the system tray "Setting up the Motorola One 5G Ace device" (or whatever), then asks me what I want to do with it by default. I select "Open File Explorer". Well, the "motorola one 5G ace" selection in File explorer shows a blank screen.
If I go into USB Debugging and turn it on, the phone disappears from File Explorer entirely.
I've gotten this to work before with my Moto X4.
I'm running Windows 10.
Any help is greatly appreciated.
Thanks!

phlack2 said:
Hello.
I am having a lot of trouble getting the USB drivers to work.
I am wanting to simply connect my Moto One 5G Ace with a USB cable and have it show up as a drive on Windows File Explorer. I want to copy files to/from the SD card.
But either I'm not downloading the right drivers, or my developer settings are wrong, or something else is going on.
I downloaded the "MotoroalDeviceManager_2.5.4.exe. All that seems to do is check for software updates.
I downloaded Motorola_Mobile_drivers_v6.4.0.zip, which seems to do absolutely nothing.
When I connect the phone to the computer, I get the popup from the system tray "Setting up the Motorola One 5G Ace device" (or whatever), then asks me what I want to do with it by default. I select "Open File Explorer". Well, the "motorola one 5G ace" selection in File explorer shows a blank screen.
If I go into USB Debugging and turn it on, the phone disappears from File Explorer entirely.
I've gotten this to work before with my Moto X4.
I'm running Windows 10.
Any help is greatly appreciated.
Thanks!
Click to expand...
Click to collapse
Did you set the default USB connection to "file transfer"?

RETIEF said:
Did you set the default USB connection to "file transfer"?
Click to expand...
Click to collapse
I was actually looking for that, but couldn't find it. A search at the top of the interface found it.
So no, it wasn't set. I set it, and I got further. Thanks!
But not too much further.
What is now being shown in File Explorer, under "motorola one 5G ace" is:
android
Internal shared storage
I'm assuming "android" is my SD card, as that's how it seems to appear everywhere else on the phone. It also shows 115GB used, which is about right for that SD card, considering the junk I have on it.
Browsing under Internal shared storage is empty. Nothing is under there. ZIP.
Under "android" are a bunch of directories, such as .$recycle.bin$, Alarms, Android (yes, again), DCIM, Download, Movies, Podcasts, Ringtones, and a drive symbol.
Alarms has some small files. Everything else is empty.
So, I'm part way there. What can I check next? Permissions issue, perhaps?
Thanks

phlack2 said:
I was actually looking for that, but couldn't find it. A search at the top of the interface found it.
So no, it wasn't set. I set it, and I got further. Thanks!
But not too much further.
What is now being shown in File Explorer, under "motorola one 5G ace" is:
android
Internal shared storage
I'm assuming "android" is my SD card, as that's how it seems to appear everywhere else on the phone. It also shows 115GB used, which is about right for that SD card, considering the junk I have on it.
Browsing under Internal shared storage is empty. Nothing is under there. ZIP.
Under "android" are a bunch of directories, such as .$recycle.bin$, Alarms, Android (yes, again), DCIM, Download, Movies, Podcasts, Ringtones, and a drive symbol.
Alarms has some small files. Everything else is empty.
So, I'm part way there. What can I check next? Permissions issue, perhaps?
Thanks
Click to expand...
Click to collapse
The newest Moto drivers are here
Where can I download the USB drivers for my device?| Motorola Support US
Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information.Where can I download the USB drivers for my device?
motorola-global-portal.custhelp.com
Install, Reboot PC
Enable Dev options (Settings/System/About phone) tap on Build number until it says "you are now a developer"
go back to the Settings/System page
tap Advanced
Open Developer Options
Scroll down past networking
Select Default USB configuration
Select File Transer
Scroll Back up to Debugging
USB debugging should be off (Grey) unless you are using adb commands

Ok folks, so I did a repair job on the msi, and it got "further". I could see some directories.
But then I decided to swap out the cable. And that seemed to do the trick. I'm now able to transfer over some huge files. Odd, as I thought the original cable was a good one, too.
Thanks for all your help.

phlack2 said:
Ok folks, so I did a repair job on the msi, and it got "further". I could see some directories.
But then I decided to swap out the cable. And that seemed to do the trick. I'm now able to transfer over some huge files. Odd, as I thought the original cable was a good one, too.
Thanks for all your help.
Click to expand...
Click to collapse
More often than not, a bad cable or port on the PC end is the culprit. However, in my case, on my laptop, I have to uninstall and then reinstall the drivers after every time I have shut it down. All works well then until I shut down my laptop and then reboot the next day. Rinse and repeat. It's a head scratcher for sure. But at least I can get things working again.

pastorbob62 said:
More often than not, a bad cable or port on the PC end is the culprit. However, in my case, on my laptop, I have to uninstall and then reinstall the drivers after every time I have shut it down. All works well then until I shut down my laptop and then reboot the next day. Rinse and repeat. It's a head scratcher for sure. But at least I can get things working again.
Click to expand...
Click to collapse
Yeah, I've used that cable for other transfers, too. So I'm not sure what happened. Maybe this was the first time I used it in a USB 3.0 port, so it couldn't handle the higher speed. That's all I can think of.
I'll consider this the next time I have transfer issues.