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[Q] Sensation crashing constantly

I have a HTC sensation (non branded european version) for about 5 months now, and lately its been crashing constantly, it just goes black and is completely turned off.
Most of the time this happens when its in my pocket.
I'm running the original rom, its not rooted, and i did a factory reset last week.
The problem was gone for a couple of days, but its back again.
I assume its an app that's causing it to crash, but i can't figure out what app.
I'm not sure because it seems that everytime it crashes and i restart it, a program that uses the internet has an update. For example whatsapp, twitter, wordfeud etc.
I tried disabeling wifi, that didn't help. I disabled the mobile network now to see if its internet related, but its not an option to keep that disabled ofcourse.
I removed a couple of apps, but that didn't solve the problem.
Hope someone can help.

If a phone reboots...its typically software related
If it shuts all the way off...its usually battery related.
Call HTC about them sending a replacement battery. Tell them Tmobile told you to call them and you need it for troubleshooting testing.
Sent from my HTC Sensation Z710e using xda premium

I can't help, however can report that I have similar issues.
Though I get crashes as well during normal operation such as:
- getting a phone call
- opening up Google Maps (or any GPS app)
- receiving SMS messages
- starting the camera
And all with stock software.

I have a same problem. I cant figure it out. When i turn on my phone battery is around %6 . but normally its around %70. When i restart again it turns normal %70. is it same on your device ?

thnx for the replies! I indeed have weird and incorrect readouts from the battery after restarting, and it doesn´t crash when on the charger.
I realy hope its the battery, i´l call HTC right away to see if they can send me a replacement battery.

Having similar issue
MrSkyline said:
thnx for the replies! I indeed have weird and incorrect readouts from the battery after restarting, and it doesn´t crash when on the charger.
I realy hope its the battery, i´l call HTC right away to see if they can send me a replacement battery.
Click to expand...
Click to collapse
Hey... I am facing exactly the same issue. Replacing the battery fixed it or not?

Same here. I also noticed that if I changed my wallpaper, it reverts back to the default phase beam wallpaper on the next boot.

Updating to this firmware
DOWNLOAD 3.32.531.14 710RD (TMO ONLY [THX GROGG88]): http://goo.gl/JCWEO
MD5: 79EDF95337826DF73083E227DB8DE7C3 from http://forum.xda-developers.com/showthread.php?t=1459767 seemed to fix it for me.
It probably shouldn't have, because the firmware is supposed to be the same as previous except for the radio.
Maybe it'll work for you guys.

Had the same problem, it shutsdown when receiving phone calls.... Like the previous post said it must be battery problem.. i did this fix and my phone has not shut down randomly.. this fix will tighten the battery contact with the terminals...try it first, Its a simple fix
http://forum.xda-developers.com/showthread.php?t=1622683
Sent from my HTC Sensation using Tapatalk

Had this same problem on stock sensation . Once I rooted and installed custom rom the problem went Away! Never to return.
I truly believe and its been proven that custom Roms are MORE stable than stock. After installation of the custom rom , the issue of restarting NEVER RETURNED! Not a problem anymore . It's a software issue. It can be fixed with different software . It's a known issue.
Sent from my HTC Sensation 4G using xda premium

realsis said:
Had this same problem on stock sensation . Once I rooted and installed custom rom the problem went Away! Never to return.
I truly believe and its been proven that custom Roms are MORE stable than stock. After installation of the custom rom , the issue of restarting NEVER RETURNED! Not a problem anymore . It's a software issue. It can be fixed with different software . It's a known issue.
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I rooted since warrenty is over, I had the problem on stock rom, hungarian t mobile one, and now the problem starts to come back on a custom rom also, but not form the first day, it must be something related to software... i have two batteries and it did not fix the issue, i dont think the battery is the problem, one is original the other (i mostly use) is an anker battery... quite cool since longer standby...
how can i debug and read logs or dumps about the error?
scenarios when my phone shuts off:
- receiving a call after ringing once or twice (not always)
- during talking on the phone
- when i call someone after ringing once or twice (not always)
- starting camera and using it to make a picture in the moment of flash
- sometimes just when its in my pocket, later i pick it out and wonder its again turned off: D´OH!
most stable workaround which lasts usually half a day (remove battery)
have you any ideas how I can read dumps or logs?
thanks

[Q] [HELP] Really Dead Nexus

Hope you can help.
Today in the morning, I wake up and see that my phone was stuck at the google logo. I removed the battery but after put it again, the phone didn't start. No google logo, no recovery screen, nothing.
Does anyone know an alternative method to start (resurrect) this thing?
Model: i9020a
ROM: AOKP JB M1
Kernel: Marmite 6.7

Are you able to load fastboot using the power and vol up button?

digitalguy13 said:
Are you able to load fastboot using the power and vol up button?
Click to expand...
Click to collapse
Nop. There is no response at all.

jpvalenz said:
Nop. There is no response at all.
Click to expand...
Click to collapse
Remove the battery for a while. While the battery is out, plug the phone in with both AC and USB charging.. this will help you see if it's a defective battery
Sent from my awesome Nexus S

FirePoncho86 said:
Remove the battery for a while. While the battery is out, plug the phone in with both AC and USB charging.. this will help you see if it's a defective battery
Sent from my awesome Nexus S
Click to expand...
Click to collapse
No, this also didn't work.

Hmm.. I'm really not sure how to help

FirePoncho86 said:
Hmm.. I'm really not sure how to help
Click to expand...
Click to collapse
What is curious is that whatever button combination you use, there is no response at all. And the phone was working without problem only a couple hours before. Even if I plug, there is no battery charging image.

Battery's dead?

jpvalenz said:
What is curious is that whatever button combination you use, there is no response at all. And the phone was working without problem only a couple hours before. Even if I plug, there is no battery charging image.
Click to expand...
Click to collapse
Aw man and I thought I had it bad... lol. Good luck with this!
I would try getting your hands on another battery though. I don't think the phone would boot up without a recognizable battery whether it had enough power or not. Maybe someone that actually knows can say... Either way I'll try it with mine tomorrow (mine boots into fastboot and recovery at least) and let you know

Looks like trying out another battery might be the only next logical step. No response even when plugged in for charging indicates a possible battery issue.

hey...
you got a similar condition with my phone...
dont know what to do now...
jpvalenz said:
Hope you can help.
Today in the morning, I wake up and see that my phone was stuck at the google logo. I removed the battery but after put it again, the phone didn't start. No google logo, no recovery screen, nothing.
Does anyone know an alternative method to start (resurrect) this thing?
Model: i9020a
ROM: AOKP JB M1
Kernel: Marmite 6.7
Click to expand...
Click to collapse

I had read a lot of forums that said that with the JB upgrade (any type: AOSP, OTA, etc), after some time, theirs phones gone dead as well. Seems there is some problem with the bootloader that affect the mainframe (motherboard?). No one has been able to resolve this problem.

jpvalenz said:
I had read a lot of forums that said that with the JB upgrade (any type: AOSP, OTA, etc), after some time, theirs phones gone dead as well. Seems there is some problem with the bootloader that affect the mainframe (motherboard?). No one has been able to resolve this problem.
Click to expand...
Click to collapse
So you are saying that Jelly Bean bricks the Nexus S? Where have you read this? It seems like a very serious accusation/assumption.

jpvalenz said:
I had read a lot of forums that said that with the JB upgrade (any type: AOSP, OTA, etc), after some time, theirs phones gone dead as well. Seems there is some problem with the bootloader that affect the mainframe (motherboard?). No one has been able to resolve this problem.
Click to expand...
Click to collapse
interesting.....anything to back this up....

Maybe a jtag could resolve your problem
http://www.youtube.com/watch?v=Ecp8jKmm48k

Mine is doing the same thing. At least it turns on to the Google screen if I remove the chip labled sandisk. Its also the card that has the nfc contacts. Any solution yet?
Sent from my PC36100 using xda app-developers app

I had the exact same thing happened to me. I installed a custom jb ROM (I was already using an earlier version of the same rom) and I noticed abnormal battery drain and in a few hours it died completely. No response at all. Tries different batteries, chargers, everything. I tried sending it in to get it fixed but I was told they found corrosion on the board which was true so it would coat 450 to fix! But I know for a fact that wasn't the reason why the phone was completely unresponsive. I went to wind to get it fixed and the guy told me that they've been getting a crap load of nexus s devices back for the exact same reason. This coincided with the jelly bean upgrade. There's definitely an issue happening with the upgrade but Google or Samsung aren't saying anything.
Sent from my Nexus 4 using xda app-developers app

[Q] Help! Crashes and all apk stop working

Hello devs...
Month ago i decided to root my Sensation and installed Elegancia ROM with Sebastian Kernel..
Before that i had Battery issues..that made the phone go out of power for like 2 hours in screen mode..
1. Now.. when i start using the phone.. at home there is no problem.. but when i go outside... whenever i start using the phone after a minute.. when the battery level shows like 57% the phone crashes and when i turn it on again it shows 2% battery and shuts down again.. little later when i try to turn on again.. it shows like 12-15-20%.. (Today it fell down from 90% to 2 then after restart it went to 50)...
Does any1 have any idea how am i supposed to fix those crashes.. or what's the reason to have them.. because i can't rely on my phone when i go outside.. 1 minute of brousing causes crash and battery lvl down with more than 50%..
And the most curious thing is that when i come back at home and connect the Phone to the charger and turn it on.. it shows 50% battery
2. And the second issue is that with Faux Kernel and Pacha after the phone crash and i arrive home.. when i turn it on every single application says "Unfortunately XXXXX has stopped working".. And i'm forced to reinstall the ROM because deleting all the data and reinstalling the applications is not working.
I will be really grateful if someone can be that good to help me.. PLEASE :crying:

Have you tired a new battery? Seems like your having issues with your battery ? Also after putting in a new battery if your still having issues you might consider another rom? I'd do some experiment and see if a new rom helps. Also I'd try a new battery. Best wishes
Sent from my HTC Sensation using xda premium

hi,
1)if you tried different kernels and you had the same issues
then maybe your battery is dying or it is not housing properly
check it.you can also try a different rom
2)try to do wipe dalvik + cache from recovery or
do a full wipe and reflash the rom
best wishes

realsis said:
Have you tired a new battery? Seems like your having issues with your battery ? Also after putting in a new battery if your still having issues you might consider another rom? I'd do some experiment and see if a new rom helps. Also I'd try a new battery. Best wishes
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Thank you for the advice.. i already ordered Anker.. but still wondering how to fix the problem with the stopping of all applications.. they just don't work.. and i have to reflash the rom to fix it..
The problem with those crashes is with all 3 Kernels i've tried.. Sebastian, Faux and Pacha.. now trying Bricked.. But.. only Sebastian doesnt give me the error with the applications.

Senstaion Keeps Turning off?

Phone keep randomly turning off, even with a full charge? Tried different Roms, but nothing changes? New battery doesn't do the trick? Me too, until I found a post on a Vodaphone site that said that multiple copies of HTC Sense was to blame, and that if you go into SETTINGS, then APPS, then select the ALL tab, scroll down to HTC SENSE and Disable the oldest one, then reboot, all my problems would be solved.....
And they have
Hope this helps somebody else and hope it's easier to find than the original post

Another thing that may be the culprit is that the battery is not connecting to the pins correctly. In which case a piece of paper can do the trick! Just lodge it above the battery so that it presses it firmly down onto the pins and you should see no more reboots!
Did the trick for me on several occasions

Did the pack the battery thing at first, and it did seem to work until I upgraded the battery to an Anker.....
Also, ROFL at my spelling mistake in the title. Was definately meant to say Sensation :nod:

XR33 said:
Phone keep randomly turning off, even with a full charge? Tried different Roms, but nothing changes? New battery doesn't do the trick? Me too, until I found a post on a Vodaphone site that said that multiple copies of HTC Sense was to blame, and that if you go into SETTINGS, then APPS, then select the ALL tab, scroll down to HTC SENSE and Disable the oldest one, then reboot, all my problems would be solved.....
And they have
Hope this helps somebody else and hope it's easier to find than the original post
Click to expand...
Click to collapse
Disabled it, see how it works.
Can you link to the original post on the Vodafone site?
Thanks

mardum said:
Disabled it, see how it works.
Can you link to the original post on the Vodafone site?
Thanks
Click to expand...
Click to collapse
Took some finding the second time round too lol - http://forum.vodafone.co.uk/t5/HTC/HTC-Sensation-crashing-constantly/td-p/1163449
Post 9 :thumbs:

Anyway, i disabled it since yesterday.
Everything fine so far.

Just had a random restart, the first one since I disabled old sense.
ARHD 7.3 stock kernel.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 4 Beta

Had a couple more today.
Don't think disabling old htc sense does the trick bro

mardum said:
Had a couple more today.
Don't think disabling old htc sense does the trick bro
Click to expand...
Click to collapse
Only had two shutdowns in the last week and both those were after long gaming sessions in the mornings. That's quite an improvement compared to the 7 or 8 I was getting a day. Sorry it hasn't worked for you though.

Had a few more today too.
I am desperate and willing to try anything.
Maybe, I'll enable it and compare to how it was before.
I should probably get another phone (one S, one mini)

My brother has this problem as well. If you find a fix please tell me.
Sent from my HTC Sensation using xda app-developers app

Randomly restarting of Sensation it's Snapdragon problem, not software. Sometime it's PowerManager IC problem, but then You should see problem with battery level. Once- it's full, and while ago -almost empty etc. Same problem is with Amaze 4G and other with same CPU.

A friend of mine just started having this issue, after upgrading ROM.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 4 Beta

My wife's used to have constant reboots daily, stock, rooted,then soff. All rebooted. Then I tried flashing in a certain order the worked with no more reboots.
1.full wipe
2.flash firmware(only once of course)
3.boot into recovery full wipe
4.flash rom
Sent from my T-Mobile myTouch 4G using xda premium

I only flash ROM, as I don't need to flash firmware every time.
I like ARHD ROMs. It happens even when I do full wipe and it laso started happening to a friend, who didn't have this problem before, same ROM as me.

kwaku85 said:
Randomly restarting of Sensation it's Snapdragon problem, not software. Sometime it's PowerManager IC problem, but then You should see problem with battery level. Once- it's full, and while ago -almost empty etc. Same problem is with Amaze 4G and other with same CPU.
Click to expand...
Click to collapse
Anyway to fix this?
Sent from my HTC Sensation using xda app-developers app

My post says to only flash firmware once but if u flash firmware then go back to recovery you'll notice it has an error mounting a partition and to perform full wipe. Also phone doesn't boot until wiping cache and dalvik. I'm just saayong what worked for me when I thought all was lost and tried every ROM
Sent from my GT-P3110 using xda app-developers app

I tried wiping cache and dalvik without any benefit regarding restarts/turn-offs.
Anyway, depending on the ROM I am using, sometimes I get random restarts, sometimes turn offs.

Well I suggest trying the method I posted. I know sounds like it won't do much but I'm I'm telling u I had reboots like crazy everyday and once I flashed in that order it stopped COMPLETLY. So make a back up and try to start all over with firmware and everything.
Sent from my Dark Unicorn Resurrected v4.1 using xda premium

OK, I will try that.
Anyway, I was on stock kernel and now I just flashed SebastianFM, see how this works, better or worse.
I'm also thinking about trying another ROM.
//LE: with SebastianFM's Overclocked Kernel, I already had a few restarts :-\

My battery fix/bodge

I have an o3d that has a battery percentage problem it displays what it wants when it wants. Such as 70% one minute an 5 mins later its gone to 0% and shut down making it useless unless on charge. It is not a bad battery as i have 7 various batterys that work fine in my other o3d. I have tried the battery calibration apps which delete battery stats .bin and big surprise it did nothing. So i used link to sd to freeze power off
.apk and now my phone stays turned on even when at 0%! This does cause a couple of problems though such as going through usual shutdown precedure only reboots phone (i dont mind though this is handy to reboot). If you reboot whilst percentage is low it wont restart without inserting charger. Phone can still be turned off by holding power button for approx 10 seconds. The worst problem is when 0% is reached the status bar usually force closes (which is a real pain using android without status bar). And camera and a few apps wont work as battery is always low but at least i can use phone. I have learnt so much from xda so i thaught i would share this in case it can help someone. Please share if this was helpfull and if you have any tips on how to fix errors caused by this.
Sent from my LG-P920 using xda app-developers app

And also if anyone knows what may be causing my problem in the first place any help would be greatly appreciated. I have already tried a re flash of standard rom and a couple of different custom gb roms. And a custom kernal. I am currently trying to work out how to flash ics to try and fix this properly. I do not know how this problem first occured as i brought this phone off ebay second hand. The problem first occured when this phone was unlocked so i was told. I did notice that even though it was sold as o3d and the sticker on the back confirmed this, that it said p925 in about phone not p920. Not sure if this is related. So again if you have an un-usable phone i hope the above can help you out. And thanks again to anybody that could help fix this once and for all.
Sent from my LG-P920 using xda app-developers app

+1
Sent from my LG-P920 using xda app-developers app

+1