Database Info

Dust Under the Screen

Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.

I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App

Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.

AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
Click to expand...
Click to collapse
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month

I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...

I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App

I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.

yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?

lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Click to collapse
Mine is the same, but it doesn't bother me.

I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.

Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.

i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?

never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App

DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
Click to expand...
Click to collapse
I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.

Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
Click to expand...
Click to collapse
No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.

I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.

shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
Click to expand...
Click to collapse
Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!

I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App

I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.

a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot

[Q] Build Quality

Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks

Nope. I've had two, neither squeeked.
Sent from my Nexus S using Tapatalk

Keithod said:
Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks
Click to expand...
Click to collapse
Look man, this is what you get with Samsung. You cant expect a solid build when 95% of their hardware is plastic. HTC or Apple on the other hand, they reason why their phones have such good build quality is because they're made out of solid metal (typically aluminum) and glass. Yeah, my volume buttons are wiggly and squeaky if i push them against the plastic bezel too. I have learned to live with it. It's just how Samsung works.

Thanks
Okay thank you both for your input. I think I will contact Samsung. Even if they won't do anything for me, at least they might take note of the complaint.

Keithod said:
Okay thank you both for your input. I think I will contact Samsung. Even if they won't do anything for me, at least they might take note of the complaint.
Click to expand...
Click to collapse
Better than nothing for sure, but all in all, I hope they don't make the next Nexus phone... :/

Mines doesn't squeak. I think it probably would eventually if you keep removing the battery cover. I try not to remove mines.
I honestly do not have a problem with the plastic build because its light and I love to lay down in bed holding my phone over my face. My old myTouch 4g had superb build quality, but was just too heavy to hold for long periods.
Sent from my Nexus S using XDA Premium App

ztm.000 said:
HTC or Apple on the other hand, they reason why their phones have such good build quality is because they're made out of solid metal (typically aluminum) and glass.
Click to expand...
Click to collapse
HTC? Have you every touched a HD2? Or seen the screen coming apart on an EVO? HTC is no curve setter, and i personally would put them in the same class as samsung, other than the newest phones coming out recently.

Keithod said:
Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks
Click to expand...
Click to collapse
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No

dario3040 said:
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No
Click to expand...
Click to collapse
To some people $470 is a lot of money. You do not know the next man's situation.
Sent from my Nexus S using XDA Premium App

Mine wiggles but I fiddle with volume a lot. I figure it's normal. Handled iPhones with wiggly buttons too.
Sent from my NexUD S using Tapatalk

i use a pop case and it covers the volume rockers pretty well. easier to press with it on... if that helps, probably not.
but i dont notice it sqeaking before i put the case on

mhaedo said:
Nope. I've had two, neither squeeked.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
Funny, I've owned 2, and they both of them had buttons that squeaked/rattled. But like another user said, I put a case on them, and it doesn't squeak any more - the case puts just enough tension on them to keep them from rattling in place.

dario3040 said:
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No
Click to expand...
Click to collapse
I'm very happy that you have so much money. If ever you feel the need to make your pockets a bit lighter then I'll gladly help you out.
And to everyone else:
It's not the buttons that squeak. It's where the back cover "touches" the buttons. It's almost like the back cover isn't clipping on properly so it moves a little bit and then it squeaks. I've tried using a silicon cover but that had no effect... I wish that they used the Samsung Wave design for the Nexus S. That phone was solid as a rock.

So...Yellow screen has left!

Today I noticed that my warm or yellow screen has gotten whiter..not bluer but just whiter! Freakin awesome. Plus I got my ballistics case and it fits perfect.
Sent from my HTC One X using XDA

My One X is one of the few (two) I've seen that wasn't yellowish, but has a small amount of backlight bleed at the bottom right. I wasn't sure about exchanging it in fear of getting a one with a yellowish screen but you're the second person I've read saying this so maybe there is just some run in time. Considering almost every display I've seen has been warm, I'm guessing most in this forum have one like this. Is the the op's experience that of others as well?

asjdwf said:
Today I noticed that my warm or yellow screen has gotten whiter..not bluer but just whiter! Freakin awesome. Plus I got my ballistics case and it fits perfect.
Sent from my HTC One X using XDA
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Click to collapse
Nice. Can't wait to get my case, just got my shipping notice

I've heard the yellowish screen (in general, not just One X) is from the adhesive they use to hold the screen and the glass together, and it just needs time before the yellow tint goes away.

Im noticing the same thing. Screen is looking better and better. Im keeping it full brightness for a while to speed things up since its a bit hotter
Sent from my HTC One X using Tapatalk 2

Product F(RED) said:
I've heard the yellowish screen (in general, not just One X) is from the adhesive they use to hold the screen and the glass together, and it just needs time before it the yellow tint goes away.
Click to expand...
Click to collapse
I remember hearing about this on the iPhone 4

ya happened on my old i4 and 4s

Wow.. I'm noticing this big time too
Sent from my HTC One X using xda premium

When you guys talk about the yellow screen, was the whole screen yellow or just some spots? On mine the bottom right corner its like this spot about the size of a 1 inch semi circle it seems to have a yellower tint then the rest of the screen. It's noticeable on white app screens.
I'm not sure if I should return the phone. Just got it today. Or wait it out and hope I have your guys' luck.
Thanks.

just giving this a quick little bump. It dropped to page two already.

asjdwf said:
Today I noticed that my warm or yellow screen has gotten whiter..not bluer but just whiter! Freakin awesome. Plus I got my ballistics case and it fits perfect.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
How long have you had the phone mate? Also what wallpaper you were/are using?
Cheers

Just got it last night and in using the one that it comes with
Sent from my HTC One X using XDA

I have noticed that my display is clearer and more white lately too. I thought I was imagining things, but being others here are reporting it also...i guess I am not lol.
Beamed from my Rogers HTC One XL

Lol thought it was just my eyes getting used to it but after a week I do believe it's getting more white the glues must be drying :thumbup:
Sent from my Rooted Hox

GibMcFragger said:
I have noticed that my display is clearer and more white lately too. I thought I was imagining things, but being others here are reporting it also...i guess I am not lol.
Beamed from my Rogers HTC One XL
Click to expand...
Click to collapse
E.Cadro said:
Lol thought it was just my eyes getting used to it but after a week I do believe it's getting more white the glues must be drying :thumbup:
Sent from my Rooted Hox
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Click to collapse
Was yours just warm/yellow overall or just in some spots more than others?

SkizzMcNizz said:
Was yours just warm/yellow overall or just in some spots more than others?
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Click to collapse
More along the bottom especially the right bottom corner but overall I think the whole screen looks better.
Sent from my Rooted Hox

E.Cadro said:
More along the bottom especially the right bottom corner but overall I think the whole screen looks better.
Sent from my Rooted Hox
Click to expand...
Click to collapse
That's exactly where mine is yellowish also. I guess I'll hold out a while. I have 30 days. One quick question. When you say it looks better, does that spot still look a little different from the rest of the display or has it cleared up to where you don't notice it at all?

SkizzMcNizz said:
That's exactly where mine is yellowish also. I guess I'll hold out a while. I have 30 days. One quick question. When you say it looks better, does that spot still look a little different from the rest of the display or has it cleared up to where you don't notice it at all?
Click to expand...
Click to collapse
I can see still see it on a white screen like the settings menu but not as bad as I thought it was originally
Sent from my Rooted Hox

I KEPT TELLING PEOPLE IT WAS THE DAMN ADHESIVE AND NO ONE LISTENED!!!!!! UGH! Rant over.
The white screens didn't come with enough glue, hence screen bleed, now the yellow screens have cured and look fine. GAH
Sorry... I ate pizza, and that makes me gassy, so I get explosive.
EDIT: Some screens out there really do have issues though, so everyone's experience will be different.

vioalas said:
I KEPT TELLING PEOPLE IT WAS THE DAMN ADHESIVE AND NO ONE LISTENED!!!!!! UGH! Rant over.
The white screens didn't come with enough glue, hence screen bleed, now the yellow screens have cured and look fine. GAH
Sorry... I ate pizza, and that makes me gassy, so I get explosive.
Click to expand...
Click to collapse
There was definitely something wrong with mine. I decided to go into AT&T today just to take a look at the One X's there and compare mine and out of the three on display there, and the two I saw yesterday at a different store where I bought mine, none had any yellow "spots". Now just so you know, my screen didn't have a "warm" display with a yellowish tint. Most of the display was bright white except for a small spot on the bottom right. It reminded me of the pictures of the iPhones that had the adhesive problem where there were noticeable "spots". I talked to the rep and was gonna wait to see if it would dry and go away since I only just bought the phone yesterday, but he said he would go to the back and get another white one and open it up to see if it was any better. The screen on that was perfect. A noticeable difference from the one with the "yellow spot". So, long story short, he swapped out my phone.
P.S. I understand what you are saying. The "warmer" looking screens are starting to get "cooler", but I honestly think my original one wasn't in that category per se. It was nice of the rep to let me swap it out. Depends on who you get I guess.

Bottom separates from the screen? Pics Included.

Hi, Guys I have had this phone for a few days and I am loving it so far.
Today I noticed something very weird and I am a little concerned.
I was taking off my original HTC case and I saw that the bottom of the phone and the screen there was a big gap. I was shocked at first because I had never seen it before and I saw big led's on the bottom.
It Looks normal now but I can literally recreate it back if I push the bottom and the screen will separate from one another creating a big gap where I can actually see the led's. I mean once I push it back I have to recreate it for it to happen but other than that it looks normal and there is no light leakage once the push the bottom back on.
Here are the two pictures.
One where the bottom comes off if I push it a little and it could easily happen when I take off the case showing the gree led,
and the second one where I pushed the bottom back up and it looks normal.
https://www.box.com/s/05c56f37bdab763006a7

Yeah.. it probably shouldn't do that Might as well see about getting it replaced before your warranty is up.

Yea I sent amazon an email already, it is cool otherwise, If I don't push too hard or take the case off too hard it wont happen but it literally separates if I push little too hard. Otherwise normal usage it is fine and like now there is no light leakage or anything no one would be able to tell that happens unless they put pressure on the bottom edge.

Yep just took mine back for that same issue. I could pop the bottom of the LCD out from the housing and snap it back in. They exchanged it. Oddly enough my replacement I can still see a very slight gap but the screen doesn't move like it did on my other one. I'm worried about moisture getting in there. Might have to return this one as well
Sent from my HTC One X using XDA

Yea I am.just glad that it only happens when pushed. I already sent amazon an email and they are pretty good about advance replacement. I mean I would have never noticed it if I didn't push the case too hard to take it off from the bottom. Like now it is perfect lol.
Sent from my HTC One X using Tapatalk 2

i do believe this is how the access the innards of the phone. To reach the battery etc the screen pops off. It appears that yours was not properly fitted.

My AT&T One X started separating on the bottom left corner this weekend. I am going to call my local corp. store this morning and see if they have any in stock so I can go get a replacement.
..Gromet

Both my wife's and my phone do this as well. Noticed it a week ago, when taking off case.

It would be nice to know if this a defect or just the way most phones are. I mean it's perfect unless you push down hard to take off the case from the bottom.
Sent from my HTC One X using Tapatalk 2

When I had a Vivid, it did the same thing near the volume rocker. The border of the phone began separating from the screen. I just pushed in on it and it snapped back into place, but it's still a bit concerning.
I pop the case off of my One X every week to clean out debris, and I haven't noticed it separating yet. (official HTC case)

http://forum.xda-developers.com/showthread.php?t=1661644
I posted this last weekend about my phone doing the exact same thing, though I still havent gotten around to posting pictures. I am just going to refer to yours since they show the same thing. My is doing this on the sides rather than the top or bottom, but it is slowly spreading.
Annoyed because AT&T still doesnt have stock...
I was reading some of the international One X forums - it sounds like about 1 out of 4 have similar build issues on the intl' version. I was hoping they would have their ish together before the US release...

I ordered mine from amazon and they have already shipped me a replacement. I will update on how it goes. Hopefully not the same issue.
Sent from my HTC One X using Tapatalk 2

Exchanged mine for a new one today at the local corp. store. So far so good.
..Gromet
Sent from my HTC One X using Tapatalk 2

Gromet said:
Exchanged mine for a new one today at the local corp. store. So far so good.
Click to expand...
Click to collapse
Lucky! I called around and no stores in the area have them in stock.

Hmm...
The gap might be there due to constant handling/movement or swapping covers/cases. I mean, look at this youtube video regarding how the HTC One X can be taken apart for repairs. Notice how the phone is worked from that bottom edge, exposing the screen, before it snaps open. I don't currently have a HOX or else I'd test it first hand, but could this be a cause of the gap? or maybe it just a factory defect in some instances?

It could be. If my second one does that than I think it might be that way to open it up. Mine is fine right and looks new. But can snap it open with ease. If someone had given it to me like this I probably would not have known.
Sent from my HTC One X using Tapatalk 2

wangtang2k said:
The gap might be there due to constant handling/movement or swapping covers/cases. I mean, look at this youtube video regarding how the HTC One X can be taken apart for repairs. Notice how the phone is worked from that bottom edge, exposing the screen, before it snaps open. I don't currently have a HOX or else I'd test it first hand, but could this be a cause of the gap? or maybe it just a factory defect in some instances?
Click to expand...
Click to collapse
In that video it looks like the part she separates is the metal frame/bezel+screen from the polycarb shell. Our issue is the screen itself is coming unglued from the metal frame/bezel. It appears to be a quality control issue in a small percentage of them.

That video is very similar to how mine would come off. I would have to push really hard to open up like that but small bump does make it obvious how u would take it apart.
Sent from my HTC One X using Tapatalk 2

nkd said:
I ordered mine from amazon and they have already shipped me a replacement. I will update on how it goes. Hopefully not the same issue.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I had a gap in the bottom right corner where i could see some shiny material . The screen at that end was also slightly raised.
Asked amazon about it and they sent me a new one.
This one too is not perfect as there is still a slight gap between the body and the screen, again at the bottom right. But i guess i am going to keep this one.
waiting for my case.
OFFTOPIC : Why hasnt OP changed his launcher as yet! I feel the sense launcher looks less refined and spoils the beauty of the One X screen

Got the replacement phone, it doesn't do that. But damn this phone is all pink instead of white on the screen. I can clearly see the whites are not white on this phone. I am thinking about just keeping the original phone since it is always like new unless i force the housing to open. It never just happens, I have to make it happen, but other than that phone is like new and the screen is way more beautiful than the replacement phone. I think the one I got is using a different screen than the original.

White One X Wearing Off?

Hey,
For all of you that own a white HOX, have you experienced the matte white finish on the back of the device gradually wearing away near the bottom corners (or wherever you most often hold it from) and losing its characteristic grippy matte-ness, becoming slightly shiny and smooth?
I'm concerned about the long term consequences of using the HOX without a case (although i use a case) as the bottom right area of my phone has lost some of its matte texture, become smooth white.

I don't have a problem with the white finish on mine. The only problem I have is the SN, IMEI, and SKU sticker coming off from sliding it in and out of my pocket.
Sent from my One X using xda app-developers app

Hydromea said:
Hey,
For all of you that own a white HOX, have you experienced the matte white finish on the back of the device gradually wearing away near the bottom corners (or wherever you most often hold it from) and losing its characteristic grippy matte-ness, becoming slightly shiny and smooth?
I'm concerned about the long term consequences of using the HOX without a case (although i use a case) as the bottom right area of my phone has lost some of its matte texture, become smooth white.
Click to expand...
Click to collapse
How long have you had it? I've had mine for 2-3 months and so far it's okay. There might be a little shininess going on, but it's hard to tell.

Myrder said:
I don't have a problem with the white finish on mine. The only problem I have is the SN, IMEI, and SKU sticker coming off from sliding it in and out of my pocket.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I yanked mine off
Sent from my One X using Tapatalk 2

InflatedTitan said:
I yanked mine off
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
+1 hahaha it kept coming off so I said screw it
Sent from my HTC One XL using xda app-developers app

I don't have that problem. I mean, I have the glamour grey one, but I digress...
Does anyone have a problem with the screen flaking? I guess it's the anti glare coating on the beveled edge for me is flaking off. I can't understand it because it's been in a case the entire time i've had it. Of course I can't call up warranty since i've rooted and unlocked my bootloader. This sort of software modding thing though shouldn't void a defect warranty.

Valohtar said:
How long have you had it? I've had mine for 2-3 months and so far it's okay. There might be a little shininess going on, but it's hard to tell.
Click to expand...
Click to collapse
I've had mine since around the beginning of April. As of right now, the wearing away has been pretty minor, and is distinctly noticeable in direct light, and appears around the bottom edge, near the corners, as that is where I most commonly hold my phone from.
I actually have a case on right now, but noticing this slight wear-away concerned me (which further convinced me to keep a case on), but wasn't sure whether or not it would keep wearing away.
I would describe it as... a smoothing out of the matte finish, kind of the way it looks if it gets a little oily. The affected areas are more reflective and 'shiny' , but not truly smooth like the finish on the GS3
Again, it's not major, but just something I was wondering about.

This is common in plastic items if you look at a well used mouse or keyboard over time the most struck areas will smooth out lucky the hox is mad of inject molded plastic so the white one is solid white so it wont "rub" off it will just show polish like brass over time.

My grey one did that after about 2 months. Two spots about the size of a dime on the back, where it would touch when set down. They polished to a shiny slippery finish. Haven't used a case at all.
Sent from my Note II

Yeah, mines getting shiny on the corners, and my screen has some barely perceptible scratches on it. I'm not too worried at the moment though, I'm going to warranty swap due to a bright spot on my screen.

Myrder said:
I don't have a problem with the white finish on mine. The only problem I have is the SN, IMEI, and SKU sticker coming off from sliding it in and out of my pocket.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
You shouldn't need to keep that on your phone anyway. You should have received at least one or two extra stickers in the packaging that came with the phone, which are there to be used for warranty purposes etc...
Sent from my One XL using XDA Premium

My phone tends to get a kind of shiny/smooth finish to it after a while. Its nothing a little bit of windex can't fix. I do have a case on it
Sent from my One X using xda app-developers app