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I just picked up my TF300 on Thursday and I've been having some frequent rebooting going on.
It seems like it mostly occurs when I open a newly downloaded app and start going through the settings. Everything locks up, then it simply reboots itself. Thankfully, it doesn't take very long to reboot. When I go back in to the offending app, it generally has been working fine.
The last few big tech purchases I've made (laptop, phone, etc) it seems like they've had a few issues at first, but eventually the bugs get worked out and I stop having problems within a couple weeks.
Is this a common issue, or should I exchange it? I have 27 days left to take it back.
Sent from my DROID BIONIC using Tapatalk 2
I had a 16G that worked fine. I recently exchanged it for a 32G. The 32G would reboot every time I went to use it after leaving it sit for some time (a few hours?). I did a Cold Boot (holding volume + power -- see google) and it seems to be fixed now. Try that.
Sorry, I didn't specify, mine is the 32GB. Thanks for the info, trying that now.
Sent from my DROID BIONIC using Tapatalk 2
Mine became more stable after I got the .29 firmware update.
I had a firmware update when I first unboxed it, but it failed the instalation and it says I'm up to date now.
Sent from my DROID BIONIC using Tapatalk 2
Cold reboot doesn't seem to have had much of an effect. I've had three automatic reboots within the last hour or so.
Also, checked for updates and it says I'm up to date.
Edit:Just happened three more times while navigating around these forums. Plus one lockup where I had to manually reboot. Starting to think about exchanging it.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Mine also keeps rebooting, but i bought it in Edimburgh and now i'm in Spain, so i can't replace it.
I can't use the Asus SAT because i used the "unlock" utility. This realy piss me off
I've tried to unroot, reset the device, not overclocking, even a stress test with StabilityTest app (Google Play, i can't post links), and it keeps rebooting with no sense (attached log down there).
It has rebooted using GMail, watching videos through a browser, playing games... No pattern at all.
After last reboot i have disabled the sound and it seems to be stable, but i'm not sure at all.
My only hope is that the device become fully stable with a custom rom.
Well, I said before things were ok, but now I got home and the device turned itself off. I had to hold down the power button to start it up.
Same problem here in Holland. I have a blue, 32gb 300t (boxcode TF300T-1K129A) which reboots randomly. I own this tablet for one week now and it rebooted about a 30 times or completely freezes. Already submitted an RMA to Asus.
Edit: the RMA was rejected by Asus. They said that I have to reset to factory default thirst, so I did. 10 minutes later... another rebood. I wanted to report this to Asus but in order to do so I had to send a completely new RMA report. Really fed up with Asus I returned the tablet to my retailer and got my money back (no stock of the 300T). Now I ordered a Cube U30GT. To bad, besides the reboots it was a great tablet.
Been having similar issues but I'm in vacation so I can't really do much debugging. My tablet simply shuts down randomly when put in sleep for prolonged periods of time. It'll usually happen once or twice a day with no real pattern to it. I've only had it crash on me once while I was using it, and it wasn't while launching an app or anything in particular.
I'll try the cold boot but unfortunately I'm not getting OTA updates at all... I've rooted and changed the build prop, but I haven't unlocked it. If I can't figure out what's wrong I'll just unlock it and apply updates manually I guess. I know .26 is supposed to fix certain stability issues.
KPY said:
Mine also keeps rebooting, but i bought it in Edimburgh and now i'm in Spain, so i can't replace it.
I can't use the Asus SAT because i used the "unlock" utility. This realy piss me off
I've tried to unroot, reset the device, not overclocking, even a stress test with StabilityTest app (Google Play, i can't post links), and it keeps rebooting with no sense (attached log down there).
It has rebooted using GMail, watching videos through a browser, playing games... No pattern at all.
After last reboot i have disabled the sound and it seems to be stable, but i'm not sure at all.
My only hope is that the device become fully stable with a custom rom.
Click to expand...
Click to collapse
What is stability test?
Sent from my ASUS Transformer Pad TF300T using XDA
KindaUndisputed said:
What is stability test?
Click to expand...
Click to collapse
It's in the Play Store. Looks like it puts the entire system through tests. It will keep running until an error occurs, then I think it creates a log.
I downloaded it and let it run for a couple minutes but I don't have the pad with me at the moment.
It said some errors are found in five minutes, but it could take up to 5 hours to find one. I'm guessing plugging it in and letting it run for a while is the best way to do it.
I might run it sometime before I get a chance to take it back to Best Buy. Just out of curiosity.
Sent from my DROID BIONIC using Tapatalk 2
Alot of people have fixed their problems with a factory rest. I had alot of the same issues and did the reset and now no problems at all. Worth a shot.
I've tried that and it still does it. I'm crossing my fingers that I just got a bad one and I'll be exchanging it tonight after work.
Sent from my DROID BIONIC using Tapatalk 2
Just to update, I got home with my replacement tablet, and I've been setting it up for the last hour. I don't want to jinx myself, but I haven't had an unwanted reboot yet, which is a vast improvement over the last one. It also successfully installed the firmware update, which evidently, the last one did not do. So far a much better experience.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Hi,
It is my first time here, so you might have to be patient with me. Thanks
Anyway, I got the transformer pad 300t US 32GB blue about two weeks ago and I love it. Only thing that drives me crazy that it crashes (just restarts) very often. I am scared to start doing something on it because it might crash...... It did it on the. 29 firmware and keeps doing it on .30 too. First, I did my Google account app restore and installed a lot of apps. However, I did a factory reset today and installed just a few apps (without automatically restoring old apps) and have gotten two crashes already :-( I have also noticed it tends to crash more when connected to TV with hdmi. I can provide list if my installed apps or any other info necessary. Thanks for any suggestions.
Exchange it...you have a bad one.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Call Asus support, if you have trouble getting it exchanged. They will have you do a 'wipe' instead of a 'factory reset'. Its a different procedure.
But I wish I had exchanged mine within the period I had to exchange it.
Mine does not crash, but I just get lags and 'system not responding' Mostly in the launcher.
Good Luck
Rob
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2!
thanks
Hi,
thanks for your replies. I am going to return it to Amazon which should be without trouble. Then I'll probably get a new one at BestBuy, they can match the price so I'll just have to pay few extra bucks for tax.
Wondering if other People are running into these two issues.
Sometimes the launcher crashes and fails to restart on its own, leaving the screen empty.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Cold boot it and wash away your frustration.
http://www.transformerforums.com/forum/asus-transformer-help/11510-various-quick-fixes-links-help.html
Thanks for the info.. cold booted, let's see if that makes it better
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I've had GMail crash on me while retrieving mail for two accounts for the last two weeks. I've since changed to MailDroid which is working fine. I tried everything I could think of: cold reboots, app data wipes, factory resets -- I even flashed the new firmware in between -- and nothing helped. I'm glad that I now have one of the main functions of the tablet available again.
Sent from my ASUS Transformer Pad TF700T
I've had the launcher problem quite a lot of times. Just restarting the launcher helps most of the times, but sometimes, it has cleared the screen immediately afterwards. Those times, a reboot has fixed the problem more long-term.
Oh well, . Gmail still crashing after cold boot
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I tried a cold boot... Seems to have helped with lagginess... Haven't had the Gmail issues though... Sorry
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Oh no - the gmail and launcher issue sure do sound similar to the OpenGL issues that folks are having on the TF101 (since ICS upgrade)... I haven't run into that problem on the TF700 yet, but what you describe sure sounds familiar!
To be honest, my TF700 has been rock solid... I just hope it continues to stay that one - the TF101 was a disaster after the ICS upgrade...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Just about every program crashes , 3 restarts today different programs, didnt crash as much yesterday. Really just have to hit one command and wait then hit another , wait....
ricardo-droid said:
Oh well, . Gmail still crashing after cold boot
Click to expand...
Click to collapse
I saw this issue this morning. I would open Gmail and then use it for a few seconds and it would just disappear. It didn't pop up a FC window or anything. I rebooted and the problem went away temporarily.
I haven't really seen the Launcher crash, but I have had a few random reboots.
I have not been noticing these problems on mine yet... I'll report back if that changes though.
yep, i just started having the issue with gmail today. it will open, load half way, and then close.
same here .
Edit. Cold boot fixed it.
thephreak99 said:
same here .
Edit. Cold boot fixed it.
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Click to collapse
I doubt the cold boot "fixed it". I'm sure it will crop up again.... Rebooting just temporarily clears up the problem. It sure sounds like the OpenGL issues that we have on the TF101 as well. If you are rooted, the next time it happens go to a shell prompt as root and type "logcat|grep -i opengl" and see if you see any OpenGL out of memory errors...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Same here. I was runnng Apex Launcher so I uninstalled it and went back to the standard launcher and haven't had any problems since, with the launcher. gMail is still a problem though. I did a cold boot and it seemed to help but after a day it started crashing out to a black screen again. Also still no error messages or Report dialogs popping up.
Hope someone at ASUS is looking into this. Email is probably the biggest app on a tablet. It is on mine at least.
jtrosky said:
I doubt the cold boot "fixed it". I'm sure it will crop up again.... Rebooting just temporarily clears up the problem. It sure sounds like the OpenGL issues that we have on the TF101 as well. If you are rooted, the next time it happens go to a shell prompt as root and type "logcat|grep -i opengl" and see if you see any OpenGL out of memory errors...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
I've had this issue too. (Gmail crashing or becoming unresponsive)
For me, the easiest fix is to use the Task Manager widget and click the "One Click Clean" button (even though I hate task managers). Gmail works like a champ after that.
Memory issue maybe?
Oh no. I literally just bought an infinity because I am sick to death of gmail being unusable on my prime ever since I bought it in February. Factory resets dont fix it, cold boots don't fix it. Sending it back to Asus to fix was useless.... If it crashes on my infinity too I am going to... well, cry or something.
Sent from my SAMSUNG-SGH-I777 using xda premium
I had this problem on the tf201. Im pretty confident that this boils down to sloppy OS programming caused by all the firmware updates.
GMail worked fine with the release of ICS, but then when the firmware updates began rolling out the issue started for me. I believe that ASUS, in attempting to correct the weak wifi and bluetooth problems caused by faulty hardware/design on the prime, as well as the wifi battery drain issue, youtube issues, browser issues, random reboot issues, screen tearing issues, etc., have completely screwed up the flow of the OS. Now it seems that everytime they 'fix' an issue, it actually breaks another -- this is a pretty well known fact.
With that said, I believe that this is the main reason behind the super fast release of Jelly Bean (6 Months after ICS release... think about it). It was wise to start from the ground up with JB and incorporate the correct programming to address ICS's problems before they finalize development of the OS... Hopefully the programmers of JB get it right for the Transformer series... But I believe the faults are in the ICS programming and the only reason why some people have the issue and others dont is simply due to the different combination of apps that each individual has on their own tablets... Its just a matter of time before someone else downloads an app that throws the OS for a curveball and causes the problem.... or it could just be flash... who knows, but I firmly believe its a software/firmware combination causing the problems...
I handle criticism well, so if anyone disagrees, please feel free to do so. However, this is just my opinion... It seems like people who are rooted dont have the same issues as those running stock, and for obvious reasons...
Maybe people who have the problem can list the apps they have on their tablets?
Gmail started crashing today on my infinity #*(&#(*#&$(*&#$(*&#$(*& I would KILL for a fix for this.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
This is obvious, but have any of you with problems tried clearing the data for Gmail (not just cache)?
Of course, its unlocked, so I guess I am just SOL??? What BS... I was just using Tapatalk and noticed some graphical glitches (mouse cursor turned into a 'block', etc), so I decided to reboot - long story short, it now locks up in random places while booting. Sometimes, if I hold the tablet upside down (glass facing ground), I can get it to boot, but then it'll lock up either at the lock screen or shortly thereafter...
I've tried everything - I did manage to get back to stock (firmware updates and recovery seem to work fine), but still cannot actually use the device.
Since it seems to matter how the device is physically held, I'm very sure that its a hardware issue - is there *any* way that Asus will repair under warranty even though Its unlocked? The problem is obviously not related to the unlocked boot loader - just wondering if *anyone* had Asus honor the warranty if unlocked?
Not very happy...
Sent from my Nexus 7 using Tapatalk 2
jtrosky said:
Of course, its unlocked, so I guess I am just SOL??? What BS... I was just using Tapatalk and noticed some graphical glitches (mouse cursor turned into a 'block', etc), so I decided to reboot - long story short, it now locks up in random places while booting. Sometimes, if I hold the tablet upside down (glass facing ground), I can get it to boot, but then it'll lock up either at the lock screen or shortly thereafter...
I've tried everything - I did manage to get back to stock (firmware updates and recovery seem to work fine), but still cannot actually use the device.
Since it seems to matter how the device is physically held, I'm very sure that its a hardware issue - is there *any* way that Asus will repair under warranty even though Its unlocked? The problem is obviously not related to the unlocked boot loader - just wondering if *anyone* had Asus honor the warranty if unlocked?
Not very happy...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
sorry to hear that man... you have a warranty?
Sent from my ASUS Transformer Pad TF700T
Just the stock warranty, which like I said is voided because I unlocked the device...
I'm just wondering if anyone has successfully received warranty coverage on an unlocked device?
Thanks...
Sent from my Nexus 7 using Tapatalk 2
Just the stock warranty, which like I said is voided because I unlocked the device...
I'm just wondering if anyone has successfully received warranty coverage on an unlocked device?
Thanks...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I got my unlocked Prime serviced on the warranty. It had a broken HDMI port. They serviced it for free. The only thing I had to pay for was shipping it to them. Just play dumb when you phone them up. Good luck!
Sent from my Nexus 7 using xda premium
jtrosky said:
Of course, its unlocked, so I guess I am just SOL??? What BS... I was just using Tapatalk and noticed some graphical glitches (mouse cursor turned into a 'block', etc), so I decided to reboot - long story short, it now locks up in random places while booting. Sometimes, if I hold the tablet upside down (glass facing ground), I can get it to boot, but then it'll lock up either at the lock screen or shortly thereafter...
I've tried everything - I did manage to get back to stock (firmware updates and recovery seem to work fine), but still cannot actually use the device.
Since it seems to matter how the device is physically held, I'm very sure that its a hardware issue - is there *any* way that Asus will repair under warranty even though Its unlocked? The problem is obviously not related to the unlocked boot loader - just wondering if *anyone* had Asus honor the warranty if unlocked?
Not very happy...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
If you can't come up with a better solution, grab a square trade warranty. I bought mine from them when it was about 60 days old. A few months later i had a accident with it on my stairs. It too, was unlocked.
edit... don't ever pay full price for a square trade warranty. there are always 30% off coupon codes floating about.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Of course, its unlocked, so I guess I am just SOL??? What BS... I was just using Tapatalk and noticed some graphical glitches (mouse cursor turned into a 'block', etc), so I decided to reboot - long story short, it now locks up in random places while booting. Sometimes, if I hold the tablet upside down (glass facing ground), I can get it to boot, but then it'll lock up either at the lock screen or shortly thereafter...
I've tried everything - I did manage to get back to stock (firmware updates and recovery seem to work fine), but still cannot actually use the device.
Since it seems to matter how the device is physically held, I'm very sure that its a hardware issue - is there *any* way that Asus will repair under warranty even though Its unlocked? The problem is obviously not related to the unlocked boot loader - just wondering if *anyone* had Asus honor the warranty if unlocked?
Not very happy...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I'm so sorry!!! Any insights on what might have caused it?
You said you saw some screen artifacts. Were you running an overclocked kernel? May have fried something.
Nope - no over clocked kernel (does one even exist?)... No idea what caused it - I've seen those artifacts before though and reboot always seemed to fix it. My guess is that it was just slowly dying...
I'm going to buy another one today and explore my options for this broken one (square trade is sounding like an idea though!)... I need my tf700!!!
Sent from my Nexus 7 using Tapatalk 2
I flipped mine to reboot :
my tablet is not unlocked or rooted ---- twice when it froze up I was unable to reboot -- nothing --- I was freaking out big time --- first time it happened I just gave it a flip - glass down -- and flipped back up (just out of frustration) --- and lo and behold -- it rebooted !!! and worked fine .....
at first I thought it was just a coincidence that flipping worked, but ,
2nd time it happened I deliberately gave it a little flip (just a gentle one -- no shaking it like an etcha-sketch !! ) -- glass down - back up ---- rebooted --- worked fine........and has ever since......fingers crossed..........and I am ohhhh so gentle with it now too ........
When I rang them up about the screen flex which also has nothing to do with an unlocked bootloader they said it came up in their system as unlocked and they couldn't actually book it in for a warranty claim.
jtrosky said:
Of course, its unlocked, so I guess I am just SOL??? What BS... I was just using Tapatalk and noticed some graphical glitches (mouse cursor turned into a 'block', etc), so I decided to reboot - long story short, it now locks up in random places while booting. Sometimes, if I hold the tablet upside down (glass facing ground), I can get it to boot, but then it'll lock up either at the lock screen or shortly thereafter...
I've tried everything - I did manage to get back to stock (firmware updates and recovery seem to work fine), but still cannot actually use the device.
Since it seems to matter how the device is physically held, I'm very sure that its a hardware issue - is there *any* way that Asus will repair under warranty even though Its unlocked? The problem is obviously not related to the unlocked boot loader - just wondering if *anyone* had Asus honor the warranty if unlocked?
Not very happy...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Did your device get jarred or any kind of impact that may have caused loose connections internally? If nothing else can be done. Last resort is to open it up and check for any signs that can be the cause of your troubles.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
jjdevega said:
Did your device get jarred or any kind of impact that may have caused loose connections internally? If nothing else can be done. Last resort is to open it up and check for any signs that can be the cause of your troubles.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Absolutely not - I take extremely good care of my tablets - it never even left the house yesterday!!
Sent from my Nexus 7 using Tapatalk 2
mdemons12 said:
When I rang them up about the screen flex which also has nothing to do with an unlocked bootloader they said it came up in their system as unlocked and they couldn't actually book it in for a warranty claim.
Click to expand...
Click to collapse
If it has nothing to to with unlocking, they have to repair your device.
Is there no other way to unlock the device, except the one Asus delivered?
paysen said:
If it has nothing to to with unlocking, they have to repair your device.
Is there no other way to unlock the device, except the one Asus delivered?
Click to expand...
Click to collapse
They can still repair your device but you will still have to pay for the repair.
and I have no clue what you're trying to write in the 2nd line.
There is NO way to LOCK your device by yourself.
ImYoungxD said:
They can still repair your device but you will still have to pay for the repair.
and I have no clue what you're trying to write in the 2nd line.
There is NO way to LOCK your device by yourself.
Click to expand...
Click to collapse
Just asking if there is a way (or if somebody is working on another way) to unlock it with another tool, like on other devices.
It's stories like this that makes me glad I sprung for the 3 year extended warranty from squaretrade. Hope Asus helps you out OP.
Good luck, jtrosky -- ASUS might help you out on this one, and I hope they do. Fingers crossed, and keep your spirits up.
Thanks for all of the "good luck" posts - I appreciate it!
For now, I bought another one and will weigh my options on what to do with the bad one...
By the way, the new one is a C7 and has the exact same amount of light bleed in the exact same spots (mainly, above the dock locking switch), but since you can only see it at boot-up, I have no problem with that. Everything else on this one seems to work fine though.
Leaving this one stock and unlocked for a while, at least until I get a SquareTrade warranty or something!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Ugh... While using Tapatalk on my new replacement TF700 this morning, I noticed that there was a "dim" spot (about an inch long) on the left hand side of the screen (in landscape mode). Upon looking a little closer (from an angle), I can see what appears to be a bad "section" of the backlight which just isn't lighting up - there are actually two of these "defects" on the left side, but the other one isn't at bad. Before I go to exchange it, can someone please check their TF700 and see if they have a similar issue? I just want to make sure that it's just not the was it's supposed to be, although I certainly never noticed it on my original TF700 (which is not with me, so I can't check to see if that one has the same issue or not).
It's just driving me crazy when using an app with a white background -it's very noticeable...
Thanks for any help anyone can offer! I'm really starting to wonder who the hell (if anyone) tests these damn devices!!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Ugh... While using Tapatalk on my new replacement TF700 this morning, I noticed that there was a "dim" spot (about an inch long) on the left hand side of the screen (in landscape mode). Upon looking a little closer (from an angle), I can see what appears to be a bad "section" of the backlight which just isn't lighting up - there are actually two of these "defects" on the left side, but the other one isn't at bad. Before I go to exchange it, can someone please check their TF700 and see if they have a similar issue? I just want to make sure that it's just not the was it's supposed to be, although I certainly never noticed it on my original TF700 (which is not with me, so I can't check to see if that one has the same issue or not).
It's just driving me crazy when using an app with a white background -it's very noticeable...
Thanks for any help anyone can offer! I'm really starting to wonder who the hell (if anyone) tests these damn devices!!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
I know this is kind of stupid, but just be sure that it's not fingerprints. They showup as dark areas against a white screen. I'm sure that that you have already eliminated that as a possibility, but just in case...
Man, that's bad luck!
My RMA has been approved, what can I expect from Asus? Turn around time? A refurb unit? My exact one back? Im returning it because it wont power on.
I had to do the same. Since I couldn't turn it on to unroot first, it was sent to them rooted, still having a locked bootloader. They fixed it (under warranty since it's a hardware issue), but I no longer am able to receive OTA updates. They said I violated their service agreement (or whatever it was). Thanks to people who are good souls here, I can still do the updates after downloading the file from them.
It must have been an easy solution. Having tracked it, it was sent back to me two days after they received it.
Transmissum est ex Transformo Infinito cum Tapatalk duo
childsremix said:
My RMA has been approved, what can I expect from Asus? Turn around time? A refurb unit? My exact one back? Im returning it because it wont power on.
Click to expand...
Click to collapse
They're going to fix your device and return the same one back, unless it totally dead (unfixable) then you get a refurb unit.
Thanks for the heads up. Ill post an update of the results when I get my tablet back.
Well I received my tf700t today from fedex. I opened up the box and inside is a new sealed tf700t. I havent opened yet more just suprised I was getting a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
They aren't bad I hope your problem is fixed the 1st time around. I got mine when they 1st came out and out of the box dead screen, RMA'd it, got it back worked perfectly, went on vacation for a week didn't take it with me so it was dead during that week, came home went to use it nothing placed it on the charger to let it charge green ligt was up went to turn it on... and right back to when I opened the box up .. Dead screen again. I think that this will be my last time dealing with it as im already frustrated this has happened twice, and once i get it back repaired from them Ill be selling it to get the nexus 7"
Ive been using the new one they sent me for a few days now and everything seems to be fine.
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