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I just picked up my TF300 on Thursday and I've been having some frequent rebooting going on.
It seems like it mostly occurs when I open a newly downloaded app and start going through the settings. Everything locks up, then it simply reboots itself. Thankfully, it doesn't take very long to reboot. When I go back in to the offending app, it generally has been working fine.
The last few big tech purchases I've made (laptop, phone, etc) it seems like they've had a few issues at first, but eventually the bugs get worked out and I stop having problems within a couple weeks.
Is this a common issue, or should I exchange it? I have 27 days left to take it back.
Sent from my DROID BIONIC using Tapatalk 2
I had a 16G that worked fine. I recently exchanged it for a 32G. The 32G would reboot every time I went to use it after leaving it sit for some time (a few hours?). I did a Cold Boot (holding volume + power -- see google) and it seems to be fixed now. Try that.
Sorry, I didn't specify, mine is the 32GB. Thanks for the info, trying that now.
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Mine became more stable after I got the .29 firmware update.
I had a firmware update when I first unboxed it, but it failed the instalation and it says I'm up to date now.
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Cold reboot doesn't seem to have had much of an effect. I've had three automatic reboots within the last hour or so.
Also, checked for updates and it says I'm up to date.
Edit:Just happened three more times while navigating around these forums. Plus one lockup where I had to manually reboot. Starting to think about exchanging it.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Mine also keeps rebooting, but i bought it in Edimburgh and now i'm in Spain, so i can't replace it.
I can't use the Asus SAT because i used the "unlock" utility. This realy piss me off
I've tried to unroot, reset the device, not overclocking, even a stress test with StabilityTest app (Google Play, i can't post links), and it keeps rebooting with no sense (attached log down there).
It has rebooted using GMail, watching videos through a browser, playing games... No pattern at all.
After last reboot i have disabled the sound and it seems to be stable, but i'm not sure at all.
My only hope is that the device become fully stable with a custom rom.
Well, I said before things were ok, but now I got home and the device turned itself off. I had to hold down the power button to start it up.
Same problem here in Holland. I have a blue, 32gb 300t (boxcode TF300T-1K129A) which reboots randomly. I own this tablet for one week now and it rebooted about a 30 times or completely freezes. Already submitted an RMA to Asus.
Edit: the RMA was rejected by Asus. They said that I have to reset to factory default thirst, so I did. 10 minutes later... another rebood. I wanted to report this to Asus but in order to do so I had to send a completely new RMA report. Really fed up with Asus I returned the tablet to my retailer and got my money back (no stock of the 300T). Now I ordered a Cube U30GT. To bad, besides the reboots it was a great tablet.
Been having similar issues but I'm in vacation so I can't really do much debugging. My tablet simply shuts down randomly when put in sleep for prolonged periods of time. It'll usually happen once or twice a day with no real pattern to it. I've only had it crash on me once while I was using it, and it wasn't while launching an app or anything in particular.
I'll try the cold boot but unfortunately I'm not getting OTA updates at all... I've rooted and changed the build prop, but I haven't unlocked it. If I can't figure out what's wrong I'll just unlock it and apply updates manually I guess. I know .26 is supposed to fix certain stability issues.
KPY said:
Mine also keeps rebooting, but i bought it in Edimburgh and now i'm in Spain, so i can't replace it.
I can't use the Asus SAT because i used the "unlock" utility. This realy piss me off
I've tried to unroot, reset the device, not overclocking, even a stress test with StabilityTest app (Google Play, i can't post links), and it keeps rebooting with no sense (attached log down there).
It has rebooted using GMail, watching videos through a browser, playing games... No pattern at all.
After last reboot i have disabled the sound and it seems to be stable, but i'm not sure at all.
My only hope is that the device become fully stable with a custom rom.
Click to expand...
Click to collapse
What is stability test?
Sent from my ASUS Transformer Pad TF300T using XDA
KindaUndisputed said:
What is stability test?
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Click to collapse
It's in the Play Store. Looks like it puts the entire system through tests. It will keep running until an error occurs, then I think it creates a log.
I downloaded it and let it run for a couple minutes but I don't have the pad with me at the moment.
It said some errors are found in five minutes, but it could take up to 5 hours to find one. I'm guessing plugging it in and letting it run for a while is the best way to do it.
I might run it sometime before I get a chance to take it back to Best Buy. Just out of curiosity.
Sent from my DROID BIONIC using Tapatalk 2
Alot of people have fixed their problems with a factory rest. I had alot of the same issues and did the reset and now no problems at all. Worth a shot.
I've tried that and it still does it. I'm crossing my fingers that I just got a bad one and I'll be exchanging it tonight after work.
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Just to update, I got home with my replacement tablet, and I've been setting it up for the last hour. I don't want to jinx myself, but I haven't had an unwanted reboot yet, which is a vast improvement over the last one. It also successfully installed the firmware update, which evidently, the last one did not do. So far a much better experience.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Im getting constant game crashes with 3D-games like GTA, ME: Infiltrator, Heroes Call etc. The screen goes crazy with flickering a couple of minutes into the game and sometimes it just crashes when starting up. Ive tried rebooting but at the most I get a couple of minutes before it crashes again, is anyone else having these problems?
Dont know what to try next except rooting and playing around with the schedulers.
In aLogcat im getting alot of these connected to the crash, seems to be memory related:
D/NvOsDebugPrintf( 5793): NvRmChannelSubmit failed (err = 196623, SyncPointValue = 1319148)
The Transformer Prime seems to have the same problem:
http://forum.xda-developers.com/showthread.php?t=1753905
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Holmlund said:
Im getting constant game crashes with 3D-games like GTA, ME: Infiltrator, Heroes Call etc. The screen goes crazy with flickering a couple of minutes into the game and sometimes it just crashes when starting up. Ive tried rebooting but at the most I get a couple of minutes before it crashes again, is anyone else having these problems?
Dont know what to try next except rooting and playing around with the schedulers.
In aLogcat im getting alot of these connected to the crash, seems to be memory related:
D/NvOsDebugPrintf( 5793): NvRmChannelSubmit failed (err = 196623, SyncPointValue = 1319148)
The Transformer Prime seems to have the same problem:
http://forum.xda-developers.com/showthread.php?t=1753905
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Click to expand...
Click to collapse
I have the same issue with: Riptide, Great big war game, Demolition inc . The game stops and the screen flickers ...
There is a link to the issue in video, not my video, but same issue: http://www.youtube.com/watch?v=LTXPCCwUbYU&feature=player_detailpage#t=428s
(I just submitted a support request to ASUS)
I have same problem with Six Guns game. Others have worked ok sofar. It's quite annoying.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I can't get any of the Raging Thunder games to work at all other than the splash screens.
Check this video
Had the same issue with Dead Trigger..
I've also had those issues with almost all 3D games, but factory reset (and rooting, but I don't know if there is some relation) solve them all..
I've tried almost all Tegra 3 compatible games and so far no issue at all, it works great. Some "old" games may not work but it's not the Infinity to blame.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
A factory reset did the trick for me, no more crashing.
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Here is the answer I got:
Dear valued customer
Thank you for contacting ASUS Technical Service
To resolve the issue, we recommend performing a full factory reset. Prior to performing the full factory reset, please back up all personal files because data will be erased during the process. Note that all your applications are tied to your Google account. Please remove the micro SD card if you have one inserted.
To perform a full factory reset please follow the instructions below:
1) Enter Settings menu
2) Select Privacy settings
3) Select Factory data reset
Once the factory reset starts, simply follow in onscreen instructions. When it is complete, the unit will restart.
If your could still not solve your problem after my suggestion, would you mind sending your product back to our local service center for comprehensive inspection and help you to fix the problem? If you do not mind, please try to contact our local service center for the process.
The following is the contact information:
http://www.asus.com.au/Static_WebPage/Service_Centre/
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Guys maybe this will not help you but i've read that some users fixed the gaming issues by using the stock launcher instead of a 3rd party one. They where using Apex launcher and had lot of stuttering in games but maybe other launchers could cause the same issue.
I'm using Nova and have zero issues with games.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I found limiting processes to 4 sorted all my issues and it has zero effect on the other function of my tablet
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jubbleys said:
I found limiting processes to 4 sorted all my issues and it has zero effect on the other function of my tablet
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
This is the Asus memory issue which is haunting all of their tablets.
I also got this crashing with Samurai Vs Zombies and other 3D games. All 2d games were ok.
But now because of many other problems already sent my unit back. Too bad didn't immediately get changed for new one and it went to Asus repair center.. Thank god for once didn't root my unit
so do you think this is a hardware memory issue or just a software one?
not sure why it happens to some people and not others.
Sent from my GT-I9100 using Tapatalk 2
CandyAndy said:
This is the Asus memory issue which is haunting all of their tablets.
I also got this crashing with Samurai Vs Zombies and other 3D games. All 2d games were ok.
But now because of many other problems already sent my unit back. Too bad didn't immediately get changed for new one and it went to Asus repair center.. Thank god for once didn't root my unit
Click to expand...
Click to collapse
This is true. likely a memory leak. hopefully jb solves this.
jubbleys said:
so do you think this is a hardware memory issue or just a software one?
not sure why it happens to some people and not others.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Most likely a software issue. its not happening uniformly because everyone set up is different.
dmoney94 said:
Had the same issue with Dead Trigger..
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FYI
I have being playing Dead Trigger on my father in law's ASUS TF101 tablet for hours and no problem...
No Bluetooth lag from speakers or earphone
I think there's a problem with the TF700
Like someone else posted the only way I was getting away from that problem was closing all running apps after a reboot and it seemed to go away for a week then it struck again today ;\
well updated to jellybean and so far so good.
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jubbleys said:
well updated to jellybean and so far so good.
Click to expand...
Click to collapse
You got the official update or have some working JB build on there? I just checked again and it's not showing for me yet...
I had no problems up until about a week ago, now every 3D game except Mini Motor does the crashing/flickering. The weird thing is, with Hero's Call in particular, the game keeps running, it just stops updating the screen. I can hear my butt getting kicked until I touch where the pause button is, then then just background music. Another touch and I'm being hacked up again, etc. Since it always seems to freak out alternating between two frames, I would guess it's a buffering issue. I wouldn't be surprised if JB fixed it, since it approaches the frame buffer in a very different way...
Try booting into the recovery and clearing the cache. It solved the problem for me. To do this hold the power button and volume down button. When you see the text on the top left screen press the volume up button.
hajalie24 said:
Try booting into the recovery and clearing the cache.
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Click to collapse
Clearing which cache (how)?
And... having rooted my TF700, will this reboot do anything to that?
And what after booting into recovery and clearing the cache? Should I then reboot (off/on cycle) it again?
Wondering if other People are running into these two issues.
Sometimes the launcher crashes and fails to restart on its own, leaving the screen empty.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Cold boot it and wash away your frustration.
http://www.transformerforums.com/forum/asus-transformer-help/11510-various-quick-fixes-links-help.html
Thanks for the info.. cold booted, let's see if that makes it better
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I've had GMail crash on me while retrieving mail for two accounts for the last two weeks. I've since changed to MailDroid which is working fine. I tried everything I could think of: cold reboots, app data wipes, factory resets -- I even flashed the new firmware in between -- and nothing helped. I'm glad that I now have one of the main functions of the tablet available again.
Sent from my ASUS Transformer Pad TF700T
I've had the launcher problem quite a lot of times. Just restarting the launcher helps most of the times, but sometimes, it has cleared the screen immediately afterwards. Those times, a reboot has fixed the problem more long-term.
Oh well, . Gmail still crashing after cold boot
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I tried a cold boot... Seems to have helped with lagginess... Haven't had the Gmail issues though... Sorry
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Oh no - the gmail and launcher issue sure do sound similar to the OpenGL issues that folks are having on the TF101 (since ICS upgrade)... I haven't run into that problem on the TF700 yet, but what you describe sure sounds familiar!
To be honest, my TF700 has been rock solid... I just hope it continues to stay that one - the TF101 was a disaster after the ICS upgrade...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Just about every program crashes , 3 restarts today different programs, didnt crash as much yesterday. Really just have to hit one command and wait then hit another , wait....
ricardo-droid said:
Oh well, . Gmail still crashing after cold boot
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Click to collapse
I saw this issue this morning. I would open Gmail and then use it for a few seconds and it would just disappear. It didn't pop up a FC window or anything. I rebooted and the problem went away temporarily.
I haven't really seen the Launcher crash, but I have had a few random reboots.
I have not been noticing these problems on mine yet... I'll report back if that changes though.
yep, i just started having the issue with gmail today. it will open, load half way, and then close.
same here .
Edit. Cold boot fixed it.
thephreak99 said:
same here .
Edit. Cold boot fixed it.
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Click to collapse
I doubt the cold boot "fixed it". I'm sure it will crop up again.... Rebooting just temporarily clears up the problem. It sure sounds like the OpenGL issues that we have on the TF101 as well. If you are rooted, the next time it happens go to a shell prompt as root and type "logcat|grep -i opengl" and see if you see any OpenGL out of memory errors...
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Same here. I was runnng Apex Launcher so I uninstalled it and went back to the standard launcher and haven't had any problems since, with the launcher. gMail is still a problem though. I did a cold boot and it seemed to help but after a day it started crashing out to a black screen again. Also still no error messages or Report dialogs popping up.
Hope someone at ASUS is looking into this. Email is probably the biggest app on a tablet. It is on mine at least.
jtrosky said:
I doubt the cold boot "fixed it". I'm sure it will crop up again.... Rebooting just temporarily clears up the problem. It sure sounds like the OpenGL issues that we have on the TF101 as well. If you are rooted, the next time it happens go to a shell prompt as root and type "logcat|grep -i opengl" and see if you see any OpenGL out of memory errors...
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Click to expand...
Click to collapse
I've had this issue too. (Gmail crashing or becoming unresponsive)
For me, the easiest fix is to use the Task Manager widget and click the "One Click Clean" button (even though I hate task managers). Gmail works like a champ after that.
Memory issue maybe?
Oh no. I literally just bought an infinity because I am sick to death of gmail being unusable on my prime ever since I bought it in February. Factory resets dont fix it, cold boots don't fix it. Sending it back to Asus to fix was useless.... If it crashes on my infinity too I am going to... well, cry or something.
Sent from my SAMSUNG-SGH-I777 using xda premium
I had this problem on the tf201. Im pretty confident that this boils down to sloppy OS programming caused by all the firmware updates.
GMail worked fine with the release of ICS, but then when the firmware updates began rolling out the issue started for me. I believe that ASUS, in attempting to correct the weak wifi and bluetooth problems caused by faulty hardware/design on the prime, as well as the wifi battery drain issue, youtube issues, browser issues, random reboot issues, screen tearing issues, etc., have completely screwed up the flow of the OS. Now it seems that everytime they 'fix' an issue, it actually breaks another -- this is a pretty well known fact.
With that said, I believe that this is the main reason behind the super fast release of Jelly Bean (6 Months after ICS release... think about it). It was wise to start from the ground up with JB and incorporate the correct programming to address ICS's problems before they finalize development of the OS... Hopefully the programmers of JB get it right for the Transformer series... But I believe the faults are in the ICS programming and the only reason why some people have the issue and others dont is simply due to the different combination of apps that each individual has on their own tablets... Its just a matter of time before someone else downloads an app that throws the OS for a curveball and causes the problem.... or it could just be flash... who knows, but I firmly believe its a software/firmware combination causing the problems...
I handle criticism well, so if anyone disagrees, please feel free to do so. However, this is just my opinion... It seems like people who are rooted dont have the same issues as those running stock, and for obvious reasons...
Maybe people who have the problem can list the apps they have on their tablets?
Gmail started crashing today on my infinity #*(&#(*#&$(*&#$(*&#$(*& I would KILL for a fix for this.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
This is obvious, but have any of you with problems tried clearing the data for Gmail (not just cache)?
After JB upgrade, my tablet started consuming more RAM. And it keeps restarting. Even though I dont do hard stuff it freezes and try to restart but it gets stuck at ASUS screen. That thing keep turning and turning unless I press the restart button or the battery hits 0. There was no such thing before JB upgrade. And since this is a quad core tablet is it normal? All I'm doing is just surfing the net or watching videos on YouTube + 1-2 tasks. I did much harder things before JB upgrade but there was no such thing as restarting or freezing. Could it be because of the JB upgrade or did I do something wrong with my tablet. Anybody else has this problem? Is there anything I can do to fix that. Should I change my tablet or wait for a new upgrade or what? Would rooting my tablet fix the situation?
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grumm said:
After JB upgrade, my tablet started consuming more RAM. And it keeps restarting. Even though I dont do hard stuff it freezes and try to restart but it gets stuck at ASUS screen. That thing keep turning and turning unless I press the restart button or the battery hits 0. There was no such thing before JB upgrade. And since this is a quad core tablet is it normal? All I'm doing is just surfing the net or watching videos on YouTube + 1-2 tasks. I did much harder things before JB upgrade but there was no such thing as restarting or freezing. Could it be because of the JB upgrade or did I do something wrong with my tablet. Anybody else has this problem? Is there anything I can do to fix that. Should I change my tablet or wait for a new upgrade or what? Would rooting my tablet fix the situation?
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
You may want to try the 3 factory resets trick if you haven't already.
Thats OK said:
You may want to try the 3 factory resets trick if you haven't already.
Click to expand...
Click to collapse
What is that and how do i do that?
Sent from my ASUS Transformer Pad TF700T
grumm said:
What is that and how do i do that?
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
Be advised the factory reset will wipe the internal SD card and bring your tablet back to a factory state.
If you want to proceed:
Tap on the notification bar in the lower right corner (where the time is displayed.)
Tap on the settings icon (looks like a gear or cog.)
When the settings menu appears look for "backup & reset"
Choose "Factory data reset" (under PERSONAL DATA.)
The following message will appear:
This will erase all data from your tablet's internal
storage, including:
Your Google account
System and app data and settings
Downloaded apps
Music
Photos
Other user data
You are currently signed into the following accounts:
[email protected] (that's if you are signed into Google)
Do this tree times...
After which you will be back to square one with your tablet.
Good luck!
i had this exact same issue. I was on the verge of selling it and getting something else. Then someone convinced me to root. I rooted on Thursday and have not had any issues at all. Its like i have a brand new tablet. Rooting this thing is the way to go. I know you are probably thinking why should you have to root in order to get the device to function as it should. I thought the same exact thing.
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timrock said:
i had this exact same issue. I was on the verge of selling it and getting something else. Then someone convinced me to root. I rooted on Thursday and have not had any issues at all. Its like i have a brand new tablet. Rooting this thing is the way to go. I know you are probably thinking why should you have to root in order to get the device to function as it should. I thought the same exact thing.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
I'm so glad to hear that it's working for you!
I didn't want to root because of the warranty issues. I know it can be reversed but I just didn't want to struggle with that. I'll try the 3 factory resets first. If it doesn't help me, I'll have to root it I guess. Thanks for the answers.
Sent from my ASUS Transformer Pad TF700T
Hi everyone! I have been having a problem with my tf700. It randomly registers touches in the middle part of the right end of the screen. Sometimes it registers one continuous touch, a lot of small touches, or sometimes it works fine. I am currently unlocked and running CromiX 4.4 but this problem started like two months ago after i unlocked the device. The "phantom touches" are annoying to the point of making the device unusable randomly as they mess with whatever i am doing with the tablet. If i put it to sleep and then wake it up the problem desapears for a short while (or for a random interval for that matter).
I wanted to know if there is a way to disable just one section of the touch screen, so these touches dont affect me. Has anyone else had a problem like this?
Try and search the forum. One other guy recently mentioned this issue and had to send it back to ASUS. must be a hardware defect
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Thanks, yeah it seems to be a hardware problem. I didn't want to get to ASUS because they will probably charge me a full new touchscreen or something like that, so i thought that maybe there was a way via software to disable just the little section that gives problem in the screen.
Sound like an issue that needs fixing rather than a work around if you haven't dropped it I think it would come up as a defect. So maybe wouldnt need to pay
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KinetiClutch said:
Sound like an issue that needs fixing rather than a work around if you haven't dropped it I think it would come up as a defect. So maybe wouldnt need to pay
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
I will take it to ASUS then. I have not dropped it but my warranty was voided when i unlocked it, so i will have to pay. I live in russia right now, but bought the tablet in the states, hope that is not a problem. Thanks for you help.
Just to be sure, I'd try and reflash an old version of CROMI (3.4.7) -- if the problem goes away, it is a funky incompatibility. If not, you have a hardware issue, but that should fall under warranty.