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Dropped My G Tab ... For a Second Time

I just dropped my G Tab for the second time ... and its still alive. Being somewhat a fumble fingers I have accidently dropped my G Tab from a table of three feet or more since I bought it at the end of November. No visible harm externally or internally.
The build quality of this tablet truly impresses me.
Gotta quit dropping it though before it runs out of lives.

rls2002 said:
I just dropped my G Tab for the second time ... and its still alive. Being somewhat a fumble fingers I have accidently dropped my G Tab from a table of three feet or more since I bought it at the end of November. No visible harm externally or internally.
The build quality of this tablet truly impresses me.
Gotta quit dropping it though before it runs out of lives.
Click to expand...
Click to collapse
That's my fear everyday. Nice to know it has a few lives to it...

As a fellow klutz I am very glad to hear this.
Not that I am going to try it on purpose, but just in case it happens I hope to not be devastated.

Butter is not the best idea to clean the g tablet with

Bought my Gtab on Black Friday. Been keeping it updated with TnT Lite, love this device.
A week ago, I bumped it off the counter onto the floor. It landed on a rug, edge-on. From that point, the lower third of the screen (when held in portrait mode) became increasingly unresponsive. I cannot describe the sick feeling this gave me (I have a lot of gadgets, but dont normally get so attached to them).
I searched for my receipt (unsuccessfully), but had the original box and all materials. I called the Sears store I bought it from and talked to the sales lead in Electronics. I simply told him I was having screen issues but didnt have my receipt. Told him I love the device and didnt want my money back, but asked (since it was still within 30 days) if there was some way I could exchange it for a new one....
He said he'd be happy to exchange it. I took it in and was back out with a new one in less than 5 minutes, no questions asked. I even got $20 refunded since the price had dropped. I also picked up the Viewsonic GTab Case for $5.99 (a surprise for the money, since its a decent CaseLogic case).
So.. yes, a fall CAN kill your Gtab, but I do think it's a well made device for the price... heck, a 4 foot fall will destroy most electronic gadgets.
So.. now I absolutely baby this thing... it stays in the case when not in use.
Moral: Be careful with it as you would any other $400 device.

Butch1326 said:
That's my fear everyday. Nice to know it has a few lives to it...
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Click to collapse
That's exactly why I finally sprung for a 3rd party warranty a device... cover accidental damage(extra charge) as well for 3y... squaretrade.
FBPREVIEW (MIGHT) still get you 30% off... c. $65 total.
(I just know that I'll drop and break the gTab at some point, since I was keeping it I decided that I had better do something about getting a better warranty...)
You're supposed to buy this w/in 30d of purchase, but they might let you slide a little. Also as a caveat, I've heard of squaretrade before and have heard good things about them, but beyond that this is my first experience with them and I have yet to make a claim...

cutterjohn said:
That's exactly why I finally sprung for a 3rd party warranty a device... cover accidental damage(extra charge) as well for 3y... squaretrade.
FBPREVIEW (MIGHT) still get you 30% off... c. $65 total.
(I just know that I'll drop and break the gTab at some point, since I was keeping it I decided that I had better do something about getting a better warranty...)
You're supposed to buy this w/in 30d of purchase, but they might let you slide a little. Also as a caveat, I've heard of squaretrade before and have heard good things about them, but beyond that this is my first experience with them and I have yet to make a claim...
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Good information to share with everyone.
I decided against purchasing a warranty because early on I read that assessories for the gtab will be available in early-to-mid Demember. I must be on a different calendar... I'm looking for a fold cover similar to the one they have for that other major brand we don't mention on this forum. I keep holding my breath, but I think I'll be looking at one of the covers available now for temporary use.

Butch1326 said:
Good information to share with everyone.
I decided against purchasing a warranty because early on I read that assessories for the gtab will be available in early-to-mid Demember. I must be on a different calendar... I'm looking for a fold cover similar to the one they have for that other major brand we don't mention on this forum. I keep holding my breath, but I think I'll be looking at one of the covers available now for temporary use.
Click to expand...
Click to collapse
Go check out the accessories forum. It looks like Kindle DX cases fit OK, but people seem to be getting random color v. what they ordered, plus one guy said that he couldn't get it to fit right.
Another guy found a Solo case @ Staples for $20 that looked lit it fit well. He posted a video... DX people just had some pix...
Well, I've never bothered w/warranties for my notebooks, but I decided that I had better with the gTab as I find it a bit unwieldly v. a 7", and I've seen several posts before about people who dropped their Pandigital Novels and Augen Gentouches and broke their screens. I was just worried that this one being larger it might be MUCH easier to damage the screen...

Dropped once from 3 feet onto carpet. Survived! Need to buy case ASAP. Need to protect this puppy.

Asus selling Tf and dock as a bundle - I want my $50 back!

I got this at Staples.ca, Asus now bundles the Tf and dock in one box, and sell it $50 cheaper ($499 for 16GB with dock). This is regular price, not a promotion. I am pissed!!
Asus - Is this how you reward your loyal early adopter customers? I feel that we (those that bought the dock and Tf together earlier) should get a $50 refund!!!

I don't agree that you should receive a $50 refund because, as you said, you chose to be an early adopter thereby wanting a device and its accompanying accessories right off the bat and you pay a premium for that. Unfortunately we weren't able to see the future and this bundle.
That said I still think you should contact Asus and ask them to send you a refund check, the worst they can do is say no. Let them know you have receipts/invoices to prove the cost of your device.
Sent from my Transformer TF101 using Tapatalk

I'd like $50 back too! Buy me a microsd card..

No, $50 is not worth my time to be put on hold talking to CSRs. My point is, it shows the kind of company Asus is.
When Apple decided to give out free iPhone cases, first thing they made sure was announcing how you can get a refund if you bought one already.
I shouldn't even have to ask for my $50. I will return the favor to Asus by never buy any of their products, because the post-sale happiness of their customers is obviously not important.
By the way, I won't be surprised if they never fix the battery drain of the dock either. if it's anything like the way they pump out netbooks, they'll probably discontine the current Tf in 2 months (for Tf2 or something).

ikeny said:
No, $50 is not worth my time to be put on hold talking to CSRs. My point is, it shows the kind of company Asus is.
When Apple decided to give out free iPhone cases, first thing they made sure was announcing how you can get a refund if you bought one already.
I shouldn't even have to ask for my $50. I will return the favor to Asus by never buy any of their products, because the post-sale happiness of their customers is obviously not important.
By the way, I won't be surprised if they never fix the battery drain of the dock either. if it's anything like the way they pump out netbooks, they'll probably discontine the current Tf in 2 months (for Tf2 or something).
Click to expand...
Click to collapse
wow negative nancy.
You seem to want everything handed to you. That's not how companies work you know. Apple did so only because they're apple and can afford it, not to mention not doing so would seriously jeopardize their name. More of an exception to the rule. Battery drain is not nearly as serious as the Iphone Grip-o-death.
/my$0.02

bighuta said:
wow negative nancy.
You seem to want everything handed to you. That's not how companies work you know. Apple did so only because they're apple and can afford it, not to mention not doing so would seriously jeopardize their name. More of an exception to the rul y e. Battery drain is not nearly as serious as the Iphone Grip-o-death.
/my$0.02
Click to expand...
Click to collapse
This is exactly my point. Apple is Apple, and Asus is..., well just Asus. That's why my future money (and many other people's) goes to one and not the other.
Yes, my post was negative. Didn't I already said I was pissed! I just bought the damn thing 16 days ago.

Early adopters always pay dearly. It's the cost of first bragging rights. Remember all those suckers who paid $5000 for a 40-inch plasma TV?

ikeny said:
This is exactly my point. Apple is Apple, and Asus is..., well just Asus. That's why my future money (and many other people's) goes to one and not the other.
Yes, my post was negative. Didn't I already said I was pissed! I just bought the damn thing 16 days ago.
Click to expand...
Click to collapse
Dont let the door hit you on the way out.

ikeny said:
No, $50 is not worth my time to be put on hold talking to CSRs. My point is, it shows the kind of company Asus is.
When Apple decided to give out free iPhone cases, first thing they made sure was announcing how you can get a refund if you bought one already.
I shouldn't even have to ask for my $50. I will return the favor to Asus by never buy any of their products, because the post-sale happiness of their customers is obviously not important.
By the way, I won't be surprised if they never fix the battery drain of the dock either. if it's anything like the way they pump out netbooks, they'll probably discontine the current Tf in 2 months (for Tf2 or something).
Click to expand...
Click to collapse
Wow, this has nothing to do with anything. Apple avoided a huge issue with it's antenna problem. There's no such thing with the TF.
My dock works just fine. Someone is drinking the kool-aide.

shaensgen said:
Dont let the door hit you on the way out.
Click to expand...
Click to collapse
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!

ikeny said:
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
Click to expand...
Click to collapse
Well, you can ask for this thread to be closed now.
Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Wow, you really think the asus marketing machine is really going to give you $50 back? Do we have any proof that you bought both items at the same time?
You saw the prices at the time and chose to pay them. /thread

Yes, there is something called a receipt, and it lists the items, date and price that you paid for.
No, I don't expect anything from Asus anymore.
Sure, mod can close this thread, enough ranting from me now.
(By the way, if you don't like this thread, by not replying, it will quickly drift the 2nd page, 3rd, 4th, and you'll never see iy agin)

ikeny said:
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
Click to expand...
Click to collapse
Not nu this is my second account. Asus is great and getting better. You said your future money was going to Apple so, by all means.
I really look to Acer and Asus to be inovative leaders in a mobile interactive computing world to come. Enjoy your "new" notifications bar.

Yeah, the other posters are right.
There are many issues on which to pick a bone with Asus, this is not one of them. You saw the prices and you got the items early.
It's a known fact that early adopting will cost you. Everything becomes cheaper. Blu-Ray drives were $300.00 when they first came out. Half a year ago I saw an ad for a Samsung CD/DVD/Blu-Ray combo drive for $50.00.

Go Buy Your iPad, please.
ikeny said:
I wish it was that simple, just walk out the door. I am still stuck with this Tf which will only remind me everyday how I got ripped off.
By the way, you are so orginial. Welcome to the forum. Asus sucks, but this forum rocks!
Click to expand...
Click to collapse
You got ripped off because you "lost" $50? Wow.
Please go to Apple, I heard they're looking for some more zombies...er...."owners".
In regards to Apple offering a free case;
1) it was to resolve a glaring issue in that the phone partially lost it's capabilities of being a phone by dropping calls with the Antenna issue. Although the transformer has had it's own issues they have been dealt with in the same manner as Apple and many other large electronics manufactures and that it is to resolve the issues in house and release newer and newer batches that have the kinks worked out.
2) Those cases probably probably cost Apple, maybe, a few bucks to make. The loss wasn't that great and, although offered to the entire customer base, not every iPhone owner claimed one. So the out of pocket expense, although admittedly large, wasn't so much that Apple couldn't afford to resolve it. If Asus refunded $50 to every TF owner they would be losing money big time as the TF is already barely sold above cost because they figured the dock would bring the money.
Finally, please close this thread. The information is irrelevant and does nothing to add to the TF general forum. And this is going off-topic way to fast.

I'm not pissed by this. I was surprised when I was shopping for the damn Transformer as I could not find a bundle. But, I love them dearly and was a good $550.

I would like to own the dock, but will never buy it for more than $99, based on the bundle's price. Like others said, the bundle wasn't available when I snagged the TF either.
If everyone refrains from buying one for any more than $99, maybe we'll see a price drop sooner than later.

I have had a few asus devices. All have been stellar, only problem was my refurbished EEE 901 came with bad charger and battery. Called asus to replacement, I had to complain to get shipping waived, but got a brand new battery and charger in less than a week. I have to say that refurbished 901 is still in use today 2 years later and may have been the best $169 I ever spent.
All that said, I am disappointed in the TF. There I said it. For me the problem with the dock battery drain plus poor BMS making it so you can't leave it plugged in.
If I can't leave it at my desk plugged how can you call it a "dock"
I have to charge dock and tablet separately, and then leave them so until I want/need the keyboard or sacrifice 4-5% hr drain while off or in sleep. BTW I sent email to asus complaining about dock battery draining 2 weeks ago and have not received a response....
Edit:For $399 Tablet is way solid. But yeah the dock has issues....clearly not worth >$50 in my mind yet

You guys do realize that you only paid $400 for a device that Asus could have easily charged you 500 600 or even 700 for...
Stop *****ing and get a grip already.
If you're not happy go buy xoom, galaxy or apple product. no body is forcing you to buy or keep your tf.
The more you come here and cry the more you just show how incompetent you are. Take control of your life and fix the things you don't like or deal with them. Don't come to the internet and cry like a bunch of 4 year olds.

Dis bundle has been out in other parts of world the uk and singpore been had these
Sent from my Transformer TF101 using Tapatalk

Discontinued??????

Ok so the navy exchange is being retarded. Still thinks i have the transfprmer on order but i just got a email saying its discontinued any one else here of see that. Ill post the link when i get to work im driving to it now.
Dear Exchange Patron,
This email is in regards to your order for (X672H - TRNSFRMR TABLT DK BRN EEEPAD)
that you recently placed with us. Our supplier has informed us that the item has been discontinued. A full refund will be processed for this item. Please allow 3-5 business days for credit posting. We sincerely apologize for any inconvenience this may have caused.
If you have any questions or need further assistance, please contact customer service by phone at 1-800-527-2345 or via chat at www.shopmyexchange.com . Email replies must include your order number and contact information in order to receive a prompt response.
Respectfully,
Sheila Easter
Sr. Customer Service Tech
Marketing-Exchange Catalog /Online Store
Army & Air Force Exchange Service
Phone: 1-800-527-2345 Fax 1-214-465-2197
[email protected]
Visit our online store! www.shopmyexchange.com
Click to expand...
Click to collapse

Maybe because the TF101G is coming out. (3g model) (it's on their support site now)
or... tf102? Transformer 2 but most likely just a buggy system message.. But I doubt transformer 2 lol, icecream hasn't even been released on the "Nexus Prime".

hmmm i edited my OP to show what i got. i orded the 32GB 2 weeks before it came out.

the way etailers are undercutting the price, I would imagine the TF101 is past the curve in its lifecycle.

I doubt it's discontinued, the transformer sells very well. So I don't see why asus stops selling it. My guess is Exchange can't provide you with the device for some reasons, but said it's discontinued.

Newegg has it (or did two days ago) bundled with the dock for $50 off the full price. unless you're getting a better price through the exchange, just order it from the Egg.

Better not be
I just got me and my girl transformers for our birthdays and she got us the docks, and unless the 3g version is free its not for me I have enough wireless dollars going out.

Might just mean that they have discontinued carrying it especially in light of all the maneuvering (Multiple orders/ cancellations) that went on after initial release

It wouldnt make sense to discontinue such a popular product

This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?

There's always something better coming soon. And a Transformer is a good buy.

This doesn't mean anything, because their supplier is not necessarily Asus. Most probably some other 3rd party wholesaler and they must have discontinued selling it. That doesn't man the product is discontinued.

Just keep in mind that even if a product sells extremely well, if it's a low margin product like a tablet where a seller is only making a little profit to begin with, it doesn't take a lot of returns/swaps before it becomes an item a seller doesn't want to sell. How many posts have you seen here where people had returned a transformer 2, 3 or even 4 times to get a perfect unit? Although low margins/price don't mean that a consumer shouldn't expect a good unit, as someone who works for a consumer electronics retailer I can assure you that if any product bcomes a liability in terms of cost we stop selling it. Obviously although we pride ourselves on customer service we are ultimately in the business to make a profit, so regardless of how popular a unit is it has to pay its own way. This is especially true for a company selling on the internet, since the Walmart idea of having loss leaders doesn't work - people go to your site and buy what they need, they don't often add other higher margin items.

lathanub said:
This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?
Click to expand...
Click to collapse
There will always be something better. The Quad Core tablets are suppose to be arriving this fall I thought, so if you hold out until then that could be good. I got my Tablet back in June and am very happy with it.
Hell I am never satisfied though. I got a new Laptop (Sager) in May, Tablet (Transformer) in June, and now I want to build a new Desktop (custom build). If I do the desktop my wife is going to kill me!

Case Mate 40% off Cyber Monday Sale Extended

The Hula black is only $12 free shipping after the 40% off:
http://www.case-mate.com/SearchResults.aspx?tSearch=moto+x&searchBtn.x=0&searchBtn.y=0

Thanks for the tip! I really wanted to snag a white one with my Moto X order yesterday, but cabernet (?) was the only option left. For the $12 price, I'll use the black one for now until other cases become available!

Did the deal end already? I'm seeing the price as $20.

Elsydeon said:
Did the deal end already? I'm seeing the price as $20.
Click to expand...
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Try adding it to your cart. When I did that, the coupon was automatically applied - I didn't even have to enter it!

Elsydeon said:
Did the deal end already? I'm seeing the price as $20.
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Click to collapse
Try code CM40 but as was posted above, the discount was automatically applied once you put the item in your cart.

gabriel_hart said:
Thanks for the tip! I really wanted to snag a white one with my Moto X order yesterday, but cabernet (?) was the only option left. For the $12 price, I'll use the black one for now until other cases become available!
Click to expand...
Click to collapse
According to their return policy, they will do an exchange:
http://support.case-mate.com/index.php?pg=kb.page&id=33

JulesJam said:
According to their return policy, they will do an exchange:
http://support.case-mate.com/index.php?pg=kb.page&id=33
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Click to collapse
Awesome, good to know!

Awesome! I love the gelli cases so I picked up the other color for $15!

must be dead now, wont even take my cm40 code

Has anybody that ordered from this deal actually gotten their cases shipped yet? I got an email saying that they had shipped my case on the 3rd by USPS First Class Mail, but the tracking continues to say that only the shipping label has been printed. There's been nothing beyond that to indicate the post office even got the package. Sent them a question about it, and haven't heard anything back from them, so starting to feel fishy.

Same here. Got the shipping notice at the end of last week, but USPS just says "shipping label created"

I also got a shipping notification on the 3rd and the tracking never updated.
About 30 minutes ago I got an e-mail from case mate stating that the case is out of stock and they do not know when they will have more stock to fill my order.

They are cancelling orders. I got this deal as well, got the tracking and shipment email from them and then got an email stating that my order was cancelled due to the item being out of stock and my refund should arrive in a few days. I called and asked if they could honor the price when they have stock again but was told it was "while supplies last." Bummer.

Wow, that's odd... they didn't cancel mine. Here's the e-mail I recieved:
Dear XXXXX,
I am contacting you today regarding your recent Case-Mate order XXXXXX. Your order's shipping label was generated and sent to processing for fulfillment and shipment. Regretfully, fulfillment has
notified us that the Moto X 2nd Gen Hula Cases color=Black/Charcoal (CM031158) is not available at this time.
At this time we do not have a definite date when the case will be available.
Please let us know if you wish to wait for stock. We can also cancel the order but would hate to see that happen.
We apologize for any inconvenience caused.
Kind regards,
Alma Cano
Case-Mate Customer Service
1-866-689-3432
[email protected]
Making Happiness Happen!
On a side note, I did a little digging around and this place seems to be the only one I can find that has this case available (http://www.thethingamajig.com/mobil...ough-frame-case-motorola-moto-x-2nd-gen..html) Wondering if I should just bite the bullet and pay the extra 10 bucks... I've been nervous as a cat in a room full of rocking chairs carrying the phone around with no protection. Anyone know of anyone else that has this case (less than the $22 this place wants?)

zhagas said:
I also got a shipping notification on the 3rd and the tracking never updated.
About 30 minutes ago I got an e-mail from case mate stating that the case is out of stock and they do not know when they will have more stock to fill my order.
Click to expand...
Click to collapse
I still haven't had any responses, and wish they could do me the courtesy of giving me that response much earlier, I would've cancelled long ago. Was really hoping to have had this case or SOME case on hand, now I got my Moto X today and no case. I guess I'll just pick up a cheap crystal clear case for now off Ebay.

Elsydeon said:
I still haven't had any responses, and wish they could do me the courtesy of giving me that response much earlier, I would've cancelled long ago. Was really hoping to have had this case or SOME case on hand, now I got my Moto X today and no case. I guess I'll just pick up a cheap crystal clear case for now off Ebay.
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Click to collapse
I'm with you 100%. I got my phone on Monday and I've been stalking the mailbox the last couple of days waiting for the case to show up. Seems like something that should have taken less than a week to figure out (after telling me it was shipped!)

zhagas said:
I'm with you 100%. I got my phone on Monday and I've been stalking the mailbox the last couple of days waiting for the case to show up. Seems like something that should have taken less than a week to figure out (after telling me it was shipped!)
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Click to collapse
I'm tempted to try buying it off that site you linked and ponying up full price, but considering the manufacturer themselves screwed up on their stocking status, I don't trust that site much further. Might need to try emailing them first to confirm if they even have it in stock. With everybody having bought Moto X's in droves during Cyber Monday, I'm betting Moto X cases are out of stock everywhere right now, unless it's some ugly design or color.

Elsydeon said:
I'm tempted to try buying it off that site you linked and ponying up full price, but considering the manufacturer themselves screwed up on their stocking status, I don't trust that site much further. Might need to try emailing them first to confirm if they even have it in stock. With everybody having bought Moto X's in droves during Cyber Monday, I'm betting Moto X cases are out of stock everywhere right now, unless it's some ugly design or color.
Click to expand...
Click to collapse
I went ahead and cancelled my case mate order and ordered from that site (rather than obsess over it). I'll let you know if/when they ship it (and more importantly if I actually get it!)

zhagas said:
I went ahead and cancelled my case mate order and ordered from that site (rather than obsess over it). I'll let you know if/when they ship it (and more importantly if I actually get it!)
Click to expand...
Click to collapse
I gave them an email and they replied within half an hour saying that they definitely had it in stock...so far so good as far as customer service goes, so I went ahead and placed an order for one. :good:

zhagas said:
On a side note, I did a little digging around and this place seems to be the only one I can find that has this case available (http://www.thethingamajig.com/mobil...ough-frame-case-motorola-moto-x-2nd-gen..html) Wondering if I should just bite the bullet and pay the extra 10 bucks... I've been nervous as a cat in a room full of rocking chairs carrying the phone around with no protection. Anyone know of anyone else that has this case (less than the $22 this place wants?)
Click to expand...
Click to collapse
Thanks for the link, I just ordered from them. Consulted this thread after checking my mailbox today with no Hula Bumper in sight. I can barely find any other site that carries the case, much less a site that is selling it for less than MSRP. Shame on Case-Mate for taking such a long time to respond. As of this post, I still haven't received anything from Case-Mate since the "shipping" confirmation on 12/4.

Ice Dot View Case Hinge tearing?

Hi all,
I have an official HTC Dot view case for my M9, the ICE version (with the transparent back) but I have found that just after a month of normal use, the hinge is starting to tear from the inside, just where it is connected to the hard transparent back.
I was wondering if anyone else is experiencing this.
I'm going to try and get a replacement from the store as I am surprised at the quality issue with this one, just hope it's a one off.
I've never had this issue with my m8 Dot View case.

Same exact thing happened to me, in about 2 weeks. I went to the Verizon store where I bought it, and they offer 14 day returns, and my entire front flap ripped off at 15 days.
I even reached out to HTC, and they said that you have to get warranty thru the store you bought it at. Needless to say, I'm really ****ing pissed, and only saw this post when I came here to find a new case. It just really pisses me off that I got roped into the m9 due to the dotview case, and it ****ing fell apart in 2 weeks. Nice flagship case for your flagship phone, HTC. Ya jerks.

godzirrarawr said:
Same exact thing happened to me, in about 2 weeks. I went to the Verizon store where I bought it, and they offer 14 day returns, and my entire front flap ripped off at 15 days.
I even reached out to HTC, and they said that you have to get warranty thru the store you bought it at. Needless to say, I'm really ****ing pissed, and only saw this post when I came here to find a new case. It just really pisses me off that I got roped into the m9 due to the dotview case, and it ****ing fell apart in 2 weeks. Nice flagship case for your flagship phone, HTC. Ya jerks.
Click to expand...
Click to collapse
Luckily I bought mine at best buy, I couldn't get my money back because they have the 15 day policy, but I was able to get store credit and switched to the otterbox. My ice case tore right at the 30 day mark.
That doesn't seem right, HTC should have a standard product warranty. They are willing to give another device through uh-oh protection, but not a case? That's a noodle scratcher if I've ever heard one.

Another ripped case here, after a month of use, contacted HTC, they said to go to the supplier, even though i purchased the case through the HTC Website... It's a bit of a joke and then the online chat rep eventually told me to try contact expansy's which doesn't make any sense either. Ordered a new spiegen slim case anyway now but still trying to claim my compensation back

I had a lengthy discussion with htc support and they basically told me to contact the retailer.
When I told them they are responsible for warranty claims, they basically told me they can't fulfil their own warranty policy.
Really its a joke, if I had the time and energy I would take them to court, as this is clearly illegal.
**********
Sent from a tin of baked beans using some chewing gum, tinfoil, a piece of string and a manual written by MacGyver

Same thing is happening to mine! Found this topic through a search. Really disappointed but haven't reached out to anyone yet. Bottom of hinge barely on now. Really wanted this case and it's such a let down.

Does anyone know if that can happen with the first version of the dot view case for the m9?

Carphone warehouse is sending out a replacement to me.. I'll keep an eye out if it happens again.. Haven't received it yet..
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Sent from a tin of baked beans using some chewing gum, tinfoil, a piece of string and a manual written by MacGyver

I wonder if I should not buy a clone then, I thought the main advantage of the original cover is the durability...
Sent from my HTC One M9 using XDA Free mobile app

vegetaleb said:
I wonder if I should not buy a clone then, I thought the main advantage of the original cover is the durability...
Sent from my HTC One M9 using XDA Free mobile app
Click to expand...
Click to collapse
Anything is better than the original, poorly maid, probably to have consumers buy multiple cases to help HTC make up for quarterly revenue

I just noticed that HTC did 2 different Dot View cases for the M9, the Ice which is transparent back and the normal one which is like the M8 Dot view.
Do you think only the Ice version has problems?
What do you think about this case? http://www.amazon.com/case-Rock-Ult...p/B00VND5HQK/ref=cm_cr_pr_product_top?ie=UTF8

vegetaleb said:
I just noticed that HTC did 2 different Dot View cases for the M9, the Ice which is transparent back and the normal one which is like the M8 Dot view.
Do you think only the Ice version has problems?
Click to expand...
Click to collapse
The only thing I can say is the grey backed one is the one I had on the m8, never had an issue with it.
My gut feeling would be it only effects the ice cases, which is doubly irritating as that is supposed to be the more premium one...

Just had a look and mine is doing the same
@p50kombi did you just go in store or call them?

Electronic Punk said:
Just had a look and mine is doing the same
@p50kombi did you just go in store or call them?
Click to expand...
Click to collapse
Don't ask mate...
I went to the store first, but they are just a bunch of idiots..
I thin kI told you before I had a run in at the store before, this time was no different.
They told me they couldn't do anything about it in store and I should call HTC.
I can post the log from my conversation with HTC, they basically said they can't fulfil their own warranty policy and I should go back to CPW..
I really didn't want to go back to the store and waist another hour of my life debating with the knobs there, so decided to call CPW instead.
The woman on the phone sorted it out for me after me explaining my road towards my call with her...
Best bet would be to call them.
Maybe mention there seems to be a real issue with this case and maybe they can push HTC from their side to do something about it....
Man, it makes my head hurt already knowing that I probably will be doing the same after another months worth of use, as the new dot view case shows hairline cracks in the rubber already....

Yeah distinct lack of effort on cases this time, 3 **** colours and low quality imho, bottom of my case is not nicely drilled and has tiny bits of discoloured rubber where it hasn't been done properly.

kash20 said:
Another ripped case here, after a month of use, contacted HTC, they said to go to the supplier, even though i purchased the case through the HTC Website... It's a bit of a joke and then the online chat rep eventually told me to try contact expansy's which doesn't make any sense either. Ordered a new spiegen slim case anyway now but still trying to claim my compensation back
Click to expand...
Click to collapse
that's because the "htc accessories website" is operated by expansys. i don't even know if that's the real official website.
the same happened to mine ICE case, i am still waiting for reply from expansys.

Ok went to the store (same store I actually had my online delivery that gave me it 4 days early - so pretty chill / clueless guys but regardless awesome because of it.
They weren't sure on the warranty policy so put me through to customers services. Without evening asking for name/number they told me the warranty was 6 months (which I actually believe is incorrect but serves purpose) and that the store should be able to replace it.
I had the nice lady repeat this for an employee. Boom, job jobbed.
Actually quite obvious on the tearing when the phone is out of the case.
Confirmation from "head office" was all they needed which I assume they meant customer services.
Would encourage everyone to do this to be honest, although a fan of HTC, they should not get away with low quality "premium" accessories and if this has an inherent fault then it needs to be sorted out.
Don't be afraid and if needed point them to this thread, might even start getting this talked on Elevate as I am disappointed in the variety of cases this year and miss my Orange M8

Electronic Punk said:
Ok went to the store (same store I actually had my online delivery that gave me it 4 days early - so pretty chill / clueless guys but regardless awesome because of it.
They weren't sure on the warranty policy so put me through to customers services. Without evening asking for name/number they told me the warranty was 6 months (which I actually believe is incorrect but serves purpose) and that the store should be able to replace it.
I had the nice lady repeat this for an employee. Boom, job jobbed.
Actually quite obvious on the tearing when the phone is out of the case.
Confirmation from "head office" was all they needed which I assume they meant customer services.
Would encourage everyone to do this to be honest, although a fan of HTC, they should not get away with low quality "premium" accessories and if this has an inherent fault then it needs to be sorted out.
Don't be afraid and if needed point them to this thread, might even start getting this talked on Elevate as I am disappointed in the variety of cases this year and miss my Orange M8
Click to expand...
Click to collapse
I already posted this on elevate, not really a great deal of response there, just a few others who have similar issues but no response from HTC...
Interesting fact to add is the HTC warranty team I spoke to over the phone had no idea what HTC elevate is...

expansys will also change my case. they say that the first series had a problem that is now solved. will see in a month i guess.

sleby said:
expansys will also change my case. they say that the first series had a problem that is now solved. will see in a month i guess.
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Click to collapse
Well I don't believe that for a start
Secondly, no reason to be believe this isn't going to happen to my second case, can already see a gap.
Thirdly, nice of HTC to mention it :s