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I'm getting fed up with this Transformer. It's been 3 days now since it went into the ultimate sleep of death and won't boot up for the life of it. Nothing. I've tried everything and no matter what it won't show any sign of life.
I've tried all possible combinations:
power for 40 seconds (even minutes at a time) = nothing
power + volume up = nothing
power + volume down = nothing
plugged into keyboard dock and above combinations = nothing
plugged into PC and above combinations = nothing
inserting and removing microSD and all of the above combinations = nothing
UGH.
What else can I do???
(Rooted w/stock ICS).
Drain your battery, give it a trickle charge for 10 mins, unplug it, hold power for 15 seconds plugging in as you do that.
If that doesn't work, purchase a cardboard box and some packing foam and RMA that guy Dx
great, this just happened to me. how do i discharge the battery if i can't get it to start?
does anyone else know if/how this can be fixed before i try an RMA?
any sod's ive had ive just held down the power button and made sure its definately off,
then plugged it into the mains powered charger and held the power button down until its came on. Usually pretty instant power on and reboot.
It's been about a month now and the damn thing still won't boot up. Not showing any signs of life and I'm 2 months over my 1 year warranty. Ugh...
Gonna see if Asus has any sort of support, or if this will be my last Asus product ever.
ThaiM said:
It's been about a month now and the damn thing still won't boot up. Not showing any signs of life and I'm 2 months over my 1 year warranty. Ugh...
Gonna see if Asus has any sort of support, or if this will be my last Asus product ever.
Click to expand...
Click to collapse
First, if your TF is stuck in boot you will not know since screen is dead. Youv should first hold power button for more than a minute to make it completely shut down. Then hold powerbutton to wake it up.
But after month, if it was struck in boot your battery is probably drained. Did you try an overnight charge while you sleep?
Btw, you did notsay how you got fried? What we're you doing?
My sympathies. I know that ugly feeling when your tab refuses to boot.
chappatti said:
First, if your TF is stuck in boot you will not know since screen is dead. Youv should first hold power button for more than a minute to make it completely shut down. Then hold powerbutton to wake it up.
Click to expand...
Click to collapse
I've held it down for 5 minutes at a time. Nothing.
chappatti said:
But after month, if it was struck in boot your battery is probably drained. Did you try an overnight charge while you sleep?
Click to expand...
Click to collapse
Trust me I've tried EVERYTHING. Charged it fully. Charged it fully for days. Charged for days on and off the dock. And drained for days on and off the dock.
chappatti said:
Btw, you did notsay how you got fried? What we're you doing?
My sympathies. I know that ugly feeling when your tab refuses to boot.
Click to expand...
Click to collapse
I was watching YouTube on it when it automatically shut down on me and have failed to show any signs of life since. Nothing happens at all when I connect to my PC. Absolutely nothing.
ThaiM said:
I've held it down for 5 minutes at a time. Nothing.
Trust me I've tried EVERYTHING. Charged it fully. Charged it fully for days. Charged for days on and off the dock. And drained for days on and off the dock.
I was watching YouTube on it when it automatically shut down on me and have failed to show any signs of life since. Nothing happens at all when I connect to my PC. Absolutely nothing.
Click to expand...
Click to collapse
That post says it all. Well it is an RMA. It is possible it is a bad battery.
But ASUS is very good about Rma since I have done two RMAs and they were very easy. It just takes time, like 2 weeks. Dont worry about custom Rom, since they blindly wipe everything.
Good luck!
HAve you tried a hdmi cable to see if it's actually working but with a dead screen?
Thing O Doom said:
HAve you tried a hdmi cable to see if it's actually working but with a dead screen?
Click to expand...
Click to collapse
Tried that. Still nothing.
I RMA'd it today. Here's hoping they'll take care of it even though I'm 2 months over warranty.
Otherwise I give up the Asus brand altogether.
Looking at the Prime forums, many people having issues too. I also have (2) 25.5" Asus PC Monitors and one of them crapped out on me - also about 2 months over warranty. I'm beginning to associate Asus with Acer in terms of quality.
ThaiM said:
Tried that. Still nothing.
I RMA'd it today. Here's hoping they'll take care of it even though I'm 2 months over warranty.
Otherwise I give up the Asus brand altogether.
Looking at the Prime forums, many people having issues too. I also have (2) 25.5" Asus PC Monitors and one of them crapped out on me - also about 2 months over warranty. I'm beginning to associate Asus with Acer in terms of quality.
Click to expand...
Click to collapse
Acer, yes, but Asus?
Sorry to hear of ur headches! Two months out of warranty........would like to hear your feedback
Asus e.mailed me last night. It would appear that I somehow managed to get water damage and the screen and motherboard needs to be replaced. They want $511 to fix it. Considering that's more than the tablet is worth, I'm SOL.
No idea how it could've gotten water damage, but they did send pics to prove it. Ugh.
Im having the same issue.
Was just going about my buisness using my tab as normal and all the sudden it went black. That was a couple days ago....have tried everthing and yet still nothing. Sorry to hear anyone else has to deal with this...it really sucks!
It might be completely unrelated but i had a problem where my tf101 looked completely dead but it was stuck in apx mode although this was after a failed nvflash attempt. If it can be detected by apx mode on the pc simple reflash might be the answer
Yesterday I got used Nexus S in a mint condition, while putting my contacs from the other phone on a SIM card I tried to turn on nexus to see what contacs do I miss. So Nexus S started to boot and suddenly shutted down, after I could not do anything with it, it wont turn on, charge via usb or charger, tried also with volume and power on button and it doesnt help.
Have anybody any idea what could I do? I live in croatia, and the phone is from canada (model I9020) so I have no warranty.. I guess (and wish) that it could be a battery problem but I am not sure.
same problem with me..no respond whatsoever, tried to plug it in with AC and USB but just wouldnt turn on. but the phone get very warm if i leave it plugged in..gonna send it to samsung tomorrow :S dont know if they will be able to fix it
jasonyihang said:
same problem with me..no respond whatsoever, tried to plug it in with AC and USB but just wouldnt turn on. but the phone get very warm if i leave it plugged in..gonna send it to samsung tomorrow :S dont know if they will be able to fix it
Click to expand...
Click to collapse
Jep, same with me, if I leave it plugged it gets very warm, but still does not give any indications of "life"....
Weird, I have been facing the same issue from yesterday.. The phone gets very warm on charging but show no sign of life otherwise.
Did you find a solution to this?
Mine also got it yesterday... Maybe its a conspiracy
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD
I had the same issue with my Nexus S i9023 shortly after the OTA to Jelly Bean. I got the main board replaced under warranty. It took nearly 3 weeks due to lack of parts availability here in Australia.
xdatastic said:
I had the same issue with my Nexus S i9023 shortly after the OTA to Jelly Bean. I got the main board replaced under warranty. It took nearly 3 weeks due to lack of parts availability here in Australia.
Click to expand...
Click to collapse
They did the same to me,it took 20 days. Now its running like a charm
I had a issue like that.. Phone heated up and shut down.. I couldn't turn it on or charge it nor the usb worked.. Battery pull fixed it.. But the issue kept coming back.. I had to have mine swapped out..
ed-cro said:
Yesterday I got used Nexus S in a mint condition, while putting my contacs from the other phone on a SIM card I tried to turn on nexus to see what contacs do I miss. So Nexus S started to boot and suddenly shutted down, after I could not do anything with it, it wont turn on, charge via usb or charger, tried also with volume and power on button and it doesnt help.
Have anybody any idea what could I do? I live in croatia, and the phone is from canada (model I9020) so I have no warranty.. I guess (and wish) that it could be a battery problem but I am not sure.
Click to expand...
Click to collapse
man just the the same situation i was in.....why don't you try this...works out for me...and i guess for my other friends too...
So I had since gotten this fixed with help from a friend.
Solution for when your power button does not work: take the battery out of the phone. plug it into your USB (without battery) you will hear computer beeping. Put the battery back into your phone.
Hope this works for you as well as it did for me as this had my device up and running right away. Have not had this issue since. Crossing fingers.
Maximus2x said:
man just the the same situation i was in.....why don't you try this...works out for me...and i guess for my other friends too...
So I had since gotten this fixed with help from a friend.
Solution for when your power button does not work: take the battery out of the phone. plug it into your USB (without battery) you will hear computer beeping. Put the battery back into your phone.
Hope this works for you as well as it did for me as this had my device up and running right away. Have not had this issue since. Crossing fingers.
Click to expand...
Click to collapse
I don't understand how the computer can beep when the phone is attached without a battery. It doesn't work for me. I'm taking mine to the service centre.. hope it doesn't cost me a bomb!
Something really strange happened.
Yesterday, when i was using my tf700, everything was fine. i connected the tf700 to my computer and dragged couple movies in to watch later. Batter was around 30% so i plugged into a wall charge to charge so i can use later. after half an hour, went back and tried using it. it won't turn on! tried connecting it to my computer, my computer can't recognize it. Tried connecting to the wall charge, the charge light didn't turn orange. Tried using my tf300 cable to see if it's cable issue, still no luck. Tried using reset button on top of HDMI port, no luck. Tried volume down or volume up plus power to reboot, no luck. I think it's dead....Only had it for a year..
Worst of all, it's unlocked, rooted to a custom ROM. So no warranty. I tried googling and searching on XDA, not that many people encountered this issue. Any luck on saving it?
Any suggestions would be much appreciated.
Thanks!!!
kc73837 said:
Something really strange happened.
Yesterday, when i was using my tf700, everything was fine. i connected the tf700 to my computer and dragged couple movies in to watch later. Batter was around 30% so i plugged into a wall charge to charge so i can use later. after half an hour, went back and tried using it. it won't turn on! tried connecting it to my computer, my computer can't recognize it. Tried connecting to the wall charge, the charge light didn't turn orange. Tried using my tf300 cable to see if it's cable issue, still no luck. Tried using reset button on top of HDMI port, no luck. Tried volume down or volume up plus power to reboot, no luck. I think it's dead....Only had it for a year..
Worst of all, it's unlocked, rooted to a custom ROM. So no warranty. I tried googling and searching on XDA, not that many people encountered this issue. Any luck on saving it?
Any suggestions would be much appreciated.
Thanks!!!
Click to expand...
Click to collapse
It looks like your battery on your device totally drain and either your charger or cable or your tab connector is bad so your device can't be charged. If you can narrow down the issue, then you can get helps faster.. Good luck...:fingers-crossed:
LetMeKnow said:
It looks like your battery on your device totally drain and either your charger or cable or your tab connector is bad so your device can't be charged. If you can narrow down the issue, then you can get helps faster.. Good luck...:fingers-crossed:
Click to expand...
Click to collapse
Thanks LetMeKnow for the quick response. I'm pretty sure it's not the cable or the charger because i tested with my TF300 cable and charger. But how can i tell if it's the connector?
Thanks!
Mine did the exact same thing. It is just completely dead. I'm totally at a loss as to what to do. Anyone know of a way to force this thing to wake up?
Sent from my GT-P3113 using Tapatalk 4
aleitch said:
Mine did the exact same thing. It is just completely dead. I'm totally at a loss as to what to do. Anyone know of a way to force this thing to wake up?
Sent from my GT-P3113 using Tapatalk 4
Click to expand...
Click to collapse
Same issue here. Just charged mine up(yes it charges), but it will not turn on. It had been sitting for a while so I assumed it just needed a charge. Fully charged until light went green. Tablet will not do anything.
gottahavit said:
Same issue here. Just charged mine up(yes it charges), but it will not turn on. It had been sitting for a while so I assumed it just needed a charge. Fully charged until light went green. Tablet will not do anything.
Click to expand...
Click to collapse
You could give this a shot...
Hold both power button + volume up for about 10 seconds. You should feel a first vibration and continue holding them until you feel the second vibration. As soon as you feel the second vibration, you need to release the volume up button and keep holding the power button until you feel the third vibration and release the power button.. At this point, your device should boot into your system..
You may want to try a few times for it to work..good luck and please report back..:fingers-crossed:
LetMeKnow said:
You could give this a shot...
Hold both power button + volume up for about 10 seconds. You should feel a first vibration and continue holding them until you feel the second vibration. As soon as you feel the second vibration, you need to release the volume up button and keep holding the power button until you feel the third vibration and release the power button.. At this point, your device should boot into your system..
You may want to try a few times for it to work..good luck and please report back..:fingers-crossed:
Click to expand...
Click to collapse
Yeah I've tried that and the reset button, but get no vibrations. I guess I'll wait for the battery to full discharge again and then see if it will work. Otherwise I guess I'm SOL. No idea what happened.
I tried letting it sit unplugged for a couple of days to completely discharge the battery and then plugged it in to let it charge. No lights, no vibrations• nothing. I'm giving up ans just ordered a Samsung Note Tablet 10.1 2014 Edition, 32GB. When I get it I'll root it so I can use Titanium Backup to restore my data files. I never planned on this tablet just dying like this. It's only a little over a year old. I was thinking of upgrading to Asus's new TF701 but I'm done with them.
Good luck with yours. Hope it springs to life for you.
Sent from my GT-P3113 using Tapatalk 4
This is by far the worst Asus experience i ever had. I used to buy their products quite a bit, and i am completely disappointed in their products now. They create a tablet so slow that is almost usable so many users to need unlock and install custom ROMs. Therefore, void the warranty. Then provide such bad quality that it fails not even after 1 full year. (1 week till a year) Then is going to charge me $300 to have them fix it. I can buy a new one for that price.
Anybody out there as frustrated with Asus products as I am?
Hi guys.
so just picked up my phone (was connected to charger) to realize that is dead! the screen is totally black,no charging/notification lights and touch buttons are not illuminated and wont power on or take a charge. tried to connect to pc but adb keeps saying "waiting on device" and thats it.
the phone is unlocked,rooted, jmz TWRP recovery and cm11.....has been running fine for the past week.
it appears to have died a sudden death....any ideas guys ???
cheers
EDIT: dunno what the hell happened as nothing was turning it back on BUT after after holding down power button and volume down for about a minute the damn thing booted up SORTED!!
Braddison said:
Hi guys.
so just picked up my phone (was connected to charger) to realize that is dead! the screen is totally black,no charging/notification lights and touch buttons are not illuminated and wont power on or take a charge. tried to connect to pc but adb keeps saying "waiting on device" and thats it.
the phone is unlocked,rooted, jmz TWRP recovery and cm11.....has been running fine for the past week.
it appears to have died a sudden death....any ideas guys ???
cheers
EDIT: dunno what the hell happened as nothing was turning it back on BUT after after holding down power button and volume up for about a minute the damn thing booted up SORTED!!
Click to expand...
Click to collapse
Can you get into recovery mode?
Hi,
I have the exact same problem.
I cannot get into recovery. I tried Power + Vol. Up but that did not work (yet).
Did you leave it plugged into the wall charger while doing this, Braddison?
Also it does not show up on PC.
milchmaennchen said:
Hi,
I have the exact same problem.
I cannot get into recovery. I tried Power + Vol. Up but that did not work (yet).
Did you leave it plugged into the wall charger while doing this, Braddison?
Also it does not show up on PC.
Click to expand...
Click to collapse
If I remember correctly I had it on charge and held down power and vol up. It did take a couple of minutes continuously holding down the buttons. Been fine ever since
If that fails try power and volume down for about 30seconds, I'm sure that's meant to hard reset phone
Thanks for your quick answer. I will try once more.
Same dead HTC One Mini here...two days ago the phone suddenly turned off (with somewhat of 80%-90% battery) and since then its dead. No LED, no charging, it even doesnt get warm when its being plugged into the charger. Pressed Power+Volume down (plugged or non-plugged) more than 2 minutes, and also Power+Volume Up more than two minutes.
adb shows no device. If i plug the phone into an USB-slot in a linux-machine dmesg doesnt says anything. So its dead or not? Since its not more than a half year old it should have warranty, but i think i wont get my photos and stuff. So this is an advioce to myself: never ever buy a phone without micro-sd-slot again!!!
cheers, jennix
jennix said:
Same dead HTC One Mini here...two days ago the phone suddenly turned off (with somewhat of 80%-90% battery) and since then its dead. No LED, no charging, it even doesnt get warm when its being plugged into the charger. Pressed Power+Volume down (plugged or non-plugged) more than 2 minutes, and also Power+Volume Up more than two minutes.
adb shows no device. If i plug the phone into an USB-slot in a linux-machine dmesg doesnt says anything. So its dead or not? Since its not more than a half year old it should have warranty, but i think i wont get my photos and stuff. So this is an advioce to myself: never ever buy a phone without micro-sd-slot again!!!
cheers, jennix
Click to expand...
Click to collapse
I would try again after putting on charge for a few hours, ensuring that power and volume down are pressed simultaneously. i have read that its best to do this while in a bright room or shining a torch on the sensor, seems strange i know but its worth a try
good luck
Braddison said:
I would try again after putting on charge for a few hours, ensuring that power and volume down are pressed simultaneously. i have read that its best to do this while in a bright room or shining a torch on the sensor, seems strange i know but its worth a try
good luck
Click to expand...
Click to collapse
Its a bit esoteric, isnt it? But nevertheless i tried it (at least the bright room) but it doesnt work. I will send it to T-Mobile and then i will hope that they didnt find that it has a CM11 on it...
thx, jennix
hi all,
while hanging on the phone for a few minutes, it switched off.!
now:
Braddison said:
the screen is totally black,no charging/notification lights and touch buttons are not illuminated and wont power on or take a charge. tried to connect to pc but adb keeps saying "waiting on device" and thats it.
the phone is unlocked,rooted, jmz TWRP recovery and cm11.....has been running fine for the past week.
it appears to have died a sudden death....any ideas guys ???
cheers
Click to expand...
Click to collapse
abzboi said:
Can you get into recovery mode?
Click to expand...
Click to collapse
NO, unfortunately, i cant...
i see a few of you have the same problem - have you found any help yet?
Braddison said:
EDIT: dunno what the hell happened as nothing was turning it back on BUT after after holding down power button and volume down for about a minute the damn thing booted up SORTED!!
Click to expand...
Click to collapse
really? how nice of it!
did you cheer your mini up while switching on.?
I have the exact same issue right now, just 1 day after ive installes the latest cm11 nightly. gonna charge it for a few hour and hope it helps. Do you guys have any advice?
LQi said:
I have the exact same issue right now, just 1 day after ive installes the latest cm11 nightly. gonna charge it for a few hour and hope it helps. Do you guys have any advice?
Click to expand...
Click to collapse
No, dont have an advice. My Mini One is dead and it seems to stay so But can it be that all dead Minis in this thread are flashed with CM11?
cheers, jennix
jennix said:
No, dont have an advice. My Mini One is dead and it seems to stay so But can it be that all dead Minis in this thread are flashed with CM11?
cheers, jennix
Click to expand...
Click to collapse
Could be. But did even leaving the phone of the charger for a few days so the battery totally dies, and then recharging not work?
thanks anyways:cyclops:
hi all,
i got rid of the problem by going to my carrier. (a1 - vodafone, austria)
htc fixed it on guarantee (although i flashed a cm11-nightly)
the problem was: a damaged mainboard, which got replaced - took about two weeks..
cheers, and good luck..
schischeux said:
hi all,
i got rid of the problem by going to my carrier. (a1 - vodafone, austria)
htc fixed it on guarantee (although i flashed a cm11-nightly)
the problem was: a damaged mainboard, which got replaced - took about two weeks..
cheers, and good luck..
Click to expand...
Click to collapse
thanks! Just sent mine to HTC, hope they fix it within warranty. Can I ask if ur data on the internal SD is stil intact or did you lose it all? And again someone with cm11 installed. Anyone with Sense had the same problem?
I have the exactly same problem, my phone was rooted with CM11 nightly when it died. I sent it to my carrier, but now they want me to pay 200$ for a new motherboard, because they found it was rooted and the warranty is voided. Even when I pay 200$, i still will have no warranty. And I had more than 1 year left. Is there a problem with CM11? How comes that they replace it for some people for free, and for some not? Please, give me a tip how to proceed and do I really have any options from this point?
These horror stories make me wanna stick to stock based roms. I'm a big fan of CM, but not if there's a chance it could fudge my mainboard.. real shame
or is this another example of another design fault with this phone?....
Sent from my GT-I9000 using Xparent Green Tapatalk 2
As they have to replace the motherboard it is an hardware issue, where I live rooting doesnt void warranty if there is an hardware issue. They have to give you warranty. Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
LQi said:
Can I ask if ur data on the internal SD is stil intact or did you lose it all?
Click to expand...
Click to collapse
all data gone!
i got it back with latest firmware installed (4.4. ) and sense of course.
and all that bloatware you dont need but cant delete,.
J0ro said:
I have the exactly same problem, my phone was rooted with CM11 nightly when it died. I sent it to my carrier, but now they want me to pay 200$ for a new motherboard, because they found it was rooted and the warranty is voided. Even when I pay 200$, i still will have no warranty. And I had more than 1 year left. Is there a problem with CM11? How comes that they replace it for some people for free, and for some not? Please, give me a tip how to proceed and do I really have any options from this point?
Click to expand...
Click to collapse
Hey. I sent it directly to AVARTO (service center here in Germany) they too wanted to charge me (around $ 240). Then I asked what exactly the problem was and they revised their statement. Sent it back for free within warranty. On the repair sheet it than said "not turning on. constantly".
Hi.
Another dead mini. S-OFF, TWRP, CM11.
I have a Idol 3 6045, and the weirdest thing keeps happening. For some odd reason, whenever i try to turn it on, i get to the alcatel screen, then the phone thinks it has no battery and shuts off, when in fact, the battery is full.
I have tried the following to no avail:
reflashing via mobile upgrade q
draining the battery completely and then leaving it plug in over night to recharge
wiping cache via recovery
factory reset
Also, when the phone has some battery, and is plugged in, it goes into bootloop cycle where the phone turns on, goes to the battery symbol screen and then turns off, over and over again. I know the batter can hold a charge, so i am confused as to why the phone just turns off during the boot process thinking its dead.
Any ideas? btw, the phone is sadly bootlocked and does not have a custom recovery.
monbat said:
I have a Idol 3 6045, and the weirdest thing keeps happening. For some odd reason, whenever i try to turn it on, i get to the alcatel screen, then the phone thinks it has no battery and shuts off, when in fact, the battery is full.
I have tried the following to no avail:
reflashing via mobile upgrade q
draining the battery completely and then leaving it plug in over night to recharge
wiping cache via recovery
factory reset
Also, when the phone has some battery, and is plugged in, it goes into bootloop cycle where the phone turns on, goes to the battery symbol screen and then turns off, over and over again. I know the batter can hold a charge, so i am confused as to why the phone just turns off during the boot process thinking its dead.
Any ideas? btw, the phone is sadly bootlocked and does not have a custom recovery.[/
Bump, my sons phone is doing the exact same thing. I managed to take it apart and when I hold the battery connection it boots fine. I put some thick tape on it to maintain pressure and reassembled and it worked for a few days but is now doing the same thing again. Anyone else have any ideas?
Click to expand...
Click to collapse
monbat said:
I have a Idol 3 6045, and the weirdest thing keeps happening. For some odd reason, whenever i try to turn it on, i get to the alcatel screen, then the phone thinks it has no battery and shuts off, when in fact, the battery is full.
I have tried the following to no avail:
reflashing via mobile upgrade q
draining the battery completely and then leaving it plug in over night to recharge
wiping cache via recovery
factory reset
Also, when the phone has some battery, and is plugged in, it goes into bootloop cycle where the phone turns on, goes to the battery symbol screen and then turns off, over and over again. I know the batter can hold a charge, so i am confused as to why the phone just turns off during the boot process thinking its dead.
Any ideas? btw, the phone is sadly bootlocked and does not have a custom recovery.
Click to expand...
Click to collapse
Send it in to Alcatel http://alcatel.finetw.com Myself and another gentleman are having the same issue as can be read a few posts back. There is no home remedy and Alcatel repair is the only option I have found. Still awaiting my device to return.
joefloater said:
monbat said:
I have a Idol 3 6045, and the weirdest thing keeps happening. For some odd reason, whenever i try to turn it on, i get to the alcatel screen, then the phone thinks it has no battery and shuts off, when in fact, the battery is full.
I have tried the following to no avail:
reflashing via mobile upgrade q
draining the battery completely and then leaving it plug in over night to recharge
wiping cache via recovery
factory reset
Also, when the phone has some battery, and is plugged in, it goes into bootloop cycle where the phone turns on, goes to the battery symbol screen and then turns off, over and over again. I know the batter can hold a charge, so i am confused as to why the phone just turns off during the boot process thinking its dead.
Any ideas? btw, the phone is sadly bootlocked and does not have a custom recovery.[/
Bump, my sons phone is doing the exact same thing. I managed to take it apart and when I hold the battery connection it boots fine. I put some thick tape on it to maintain pressure and reassembled and it worked for a few days but is now doing the same thing again. Anyone else have any ideas?
Click to expand...
Click to collapse
Update: My device has been returned to me in full functional order. Alcatel was very good to deal with.
Click to expand...
Click to collapse
FlubbleWubble said:
joefloater said:
Update: My device has been returned to me in full functional order. Alcatel was very good to deal with.
Click to expand...
Click to collapse
Its been awhile since this post, but I've recently encountered this issue. May I ask how fast was the RMA process? How often does the finetw site update your RMA process once they receive your phone?
Click to expand...
Click to collapse
Try this
(You will erase everything)
http://forum.xda-developers.com/idol-3/general/guide-repair-idol-3-t3372076
EcoVerse said:
FlubbleWubble said:
Its been awhile since this post, but I've recently encountered this issue. May I ask how fast was the RMA process? How often does the finetw site update your RMA process once they receive your phone?
Click to expand...
Click to collapse
I got the phone back in 7 days. Granted I live near their repair center
Click to expand...
Click to collapse
FlubbleWubble said:
EcoVerse said:
I got the phone back in 7 days. Granted I live near their repair center
Click to expand...
Click to collapse
Thank you for pointing out this site. I'm trying to get my idol 3 fixed too. I started filling out information, but i don't know what to choose for model. Can you help me out?
Click to expand...
Click to collapse
10st said:
FlubbleWubble said:
Thank you for pointing out this site. I'm trying to get my idol 3 fixed too. I started filling out information, but i don't know what to choose for model. Can you help me out?
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Sure. The model you're looking for is OT6045i. I don't think it matters the variant OT6045i should cover them all (assuming you have the 5.5 inch Idol 3) For your date code just leave it blank. Go through those steps and print the RMA sheet they give you in the end. After printing I wrote the purchase date in the date code slot( probably doesn't matter) . Once you have your sheet just ship that RMA sheet with your phone to the address the give you. I believe it's in Richardson, Texas
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Thank you so much. I Hope they will be able to fix it. Best of luck to OP too.
10st said:
Thank you so much. I Hope they will be able to fix it. Best of luck to OP too.
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No problem brother. They were pretty decent to deal with. Best of luck to you. Also may I ask when you purchased your device? Me and another gentlemen believe that there's a ad batch of Idol 3's out there as three of us with the issue purchased them at about the same time.
FlubbleWubble said:
No problem brother. They were pretty decent to deal with. Best of luck to you. Also may I ask when you purchased your device? Me and another gentlemen believe that there's a ad batch of Idol 3's out there as three of us with the issue purchased them at about the same time.
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I bought my phone used a month after the release. The original owner says he bought it in the month of June, and I bought it on July the 22th.
10st said:
FlubbleWubble said:
Thank you for pointing out this site. I'm trying to get my idol 3 fixed too. I started filling out information, but i don't know what to choose for model. Can you help me out?
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10st said:
I bought my phone used a month after the release. The original owner says he bought it in the month of June, and I bought it on July the 22th.
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Hmmm odd. That falls completely out of line of what I've observed. I made the observation that many of the devices with this issue were purchased in December 2015. Guess it's been an issue the lifespan of the phone
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