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Ive had my XDA Mini-S for a while, but suddenly the screen stopped responding a few weeks back. It will take 2 weeks to be repaired and im waiting on the crap shop to have loan phones in so I can send it away and have a phone to use.
Firstly I think I backed up the phone using some software - But if any of you have any free backup software you can suggest please let me know as Id like to be double safe!
Secondly has this happened to anyone and is it potentially a software problem (fully erase and re set up phone to fix?) or would you only find such a thing from a screen problem which needs warantee.
Cant wait to get it fixed so I can use some great things Ive found on this site such as the new Roms!!
Any help is greatly appreciated
Tim
Something similar happened to one of my devices. I suggest that you do a backup using Spb Backup. I think that the trial period even lets you do 4 backups and use them to restore at any time. I bought it a few months ago and it is excellent. After that, try a hard reset to see if it is a software problem, though I do doubt that it is. If it is hardware related you will probably have to send it in.
Did that software back up your contacts as well as full files? If so I will try that! Thanks!
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Really strange issue :/
The nearest I got is this post
http://forum.xda-developers.com/showthread.php?t=1463484
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Hi buddy where are you located in India ? What sort of service is this ?
I also have reboots, but they are rare.
I am currently located in bhubaneswar. Gave the phone to samsung service centre
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
SGR[robin92] said:
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
Click to expand...
Click to collapse
Mine reboots once every two to three days. I have a weird feeling it is hardware related, but I can't tell for sure. (I think it reboots on regular physical impact, like placing the phone down on a table but I've been unable to reproduce the problem.) I'm holding off on calling Samsung unless the problem intensifies.
zerocool_rkl said:
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
Click to expand...
Click to collapse
Mail the Samsung CC in India asking your money back explaining the situation.
How in the world can these guys say components are not available for a recently launched phone ?
It must be work of some employee of Samsung that its taking time for them to get you a motherboard replacement. But do mail them, you'll get their email from Samsung India's website.
Please keep us updated on the proceedings on this thread, it will help other owners if they face a similar issue.
Update :
Samsung service centre ppl called me today and told me to submit all the accessories that came in the box, the proof of purchase and everythin including my bank details. They told me that samsung will refund my full ammount. When I talkd to them about a new phone, they let me talk to a senior guy at some head CC. He cooly told me " Sir, I am sorry for the inconvenience but you should know that since the production of this model has stopped, there are no spare motherboards, moreover you are getting the full ammount"
My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can
Dude its not like that, it could be a regional availability issue and not country wide.
But its a loss for you man !
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Wtf Samsung . Wtf .
Herpderp Defy.
m.kochan10 said:
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Click to expand...
Click to collapse
Didn't get what u meant. I will get the full amount I paid for the phone. Rs 22000 or 440$. If CM is comming then I could buy it one more time
I was just referring to your last recommendation: "My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can"
Oh! Sorry for the misinterpretation
No problem
zerocool_rkl said:
Oh! Sorry for the misinterpretation
Click to expand...
Click to collapse
Dude could you edit it out of your post, so it doesn't give the wrong impression buddy.
Hi all,
Sadly, I faced the exact same problem today. My phone was working fine, then suddenly it shut off and failed to start again. I have also been suffering through reboot issues but few and far between. Its totally unexpected how a phone can just go dead without doing anything. I was aghast at this! I have given it to Samsung Service. Reading this thread even I am not optimistic that they'll be able to repair it. I just hope they dont pester me into accepting an Omnia W or Galaxy S because in no circumstance I am going to accept it. Zerocool, buddy you are lucky to get an entire refund. I cant believe how they can launch such products in the market. I'll have to think twice before buying a Samsung again.
BTW: Zerocool, buddy how much time did they take to process the refund and through what mode i.e. did they offer a voucher or Cash?
Hello guys, how are you doing? Hope you all are really Good =]
I have a Samsung Focus S phone.
Recently i was playing a game and my phone started to get unresponsive, freezing and other things. So, i decided to Reset it like 3 times and did one Factory reset, it is working right now but not so FAST as it usually was.
My touch Screen becomes unresponsive sometimes and is not that "Smart" like it was before. I need to use more pressure with my fingers on the screen sometimes and it doesn`t work as it was before =[
My phone specs is simple: Samsung Focus S, unlocked via Chevron, updated to 8107 (via tutorial) and using Interop Unlock.
The true problem is, what could cause this error on my phone? How can I solve this? Is it a common error?
Thanks a lot guys, hope you guys can help me.
Sorry about my english, it is not good.
Bye Bye
Well, I think you'll need to send it in. Can't think of any software issues causing the problem... However, you can try to use official software again (8107 is tango right? and not yet officially published or is it?)
My Girlfriend had the same issue !
She send it in and got a new one
Just do it for you it is much easier
Hey guys, thanks a lot for the help.
I`ll contact samsung anyway, but I bought it on the US and I live in Brazil. I really don`t know if it will work.
...that my time with HTC One SV is running out.
But lets start from beginning!
I'm very sad to tell you, that my device has an error. Something i can not reproduce, its happening randomly, from time to time and that makes it hard to solve.
The phone is shutting down, from one moment to the next. Without any logical reason, and without i get noticed of it. That means, until i see that my phone is off, nobody can call me. And thats the reason, why i can't longer use this phone anymore.
Missing calls or connectivity is a no go for me!
Of course i have sent in the phone for warranty/repair, but without luck. Every time i've got it back, it was ok some time, but always this error came back.
What i know is, it is related to GSM network. Its happening, when the phone is trying to connect to mobile internet. But like i said, not always, only sometimes.
Without Sim-Card, all is fine (changing Sim-Card to a new one did not solve it). While plugged in for charging, also all is fine.
This situation was also the reason, why i stopped almost all of my development activities with this device! I had to make it sure, that its not coming from buggy mods
So now i came to the point, where i had to make a decision. And the answer is: HTC One (M8) :laugh:
Yes, i've bought it. And it is great. And i love it. Yes, Kitkat and Sense 6
It feels so good to hold this alu-unibody phone (i know, its "only" a phone, but its simply fantastic). It feels like One SV was the step i needed on the way to a 5" phone.
Back to HTC One SV:
I'm not sure, maybe i'll try another time the repair service, but i always have to pay the cost of the delivery. Maybe i'll sell it as defect. Maybe i'll keep it as "Wifi-Surf-Machine", lol. Don't know yet.
But that means, my phone is back to stock, completely "Locked". No TWRP, no root, nothing.
That also means, no development or testing or anything like that from my side for this phone anymore.
Sorry, this was not planned, but the situation was not longer bearable!
Well, i will try to look into this forum here and keep my threads up to date, but i also will not promise anything (i can't look what happens in the future).
You still can contact me, if you see something in my threads that needs to be updated or if you want something added to my index thread.
All in all i think it will be a long slow goodbye! :crying:
At least, i wanna thank all people here, for the funny time i had and for the good things i've learned!
Special thanks i want to bring up to @Modding.MyMind @russellvone @xpirt @rollon76 @BrateloSlava (and all i forgot, can't mention all), who helped me to bring this device going up and growing better from day to day!
Thanks guys! :good:
Thanks a lot for your great work on this device and bringing up this forum!
Just one last question! Is your car holder compatible with the M8!?
Thank you for you help and for everything that you do for us ! Enjoy your new device I will leave the phone soon too ...
I may be joining you @old.splatterhand. Battery on my device is becoming unstable and I am not in the mood to deal with repairs. Can't afford to be without a phone for a week or so. My line of work won't allow it lol.
Sent from my C525c using Tapatalk
Very sad news. But thank you very much for your time, help and company, old.splatterhand.
I afraid that without you this thread will be dead
Code:
"I demolish my bridges behind me...then there is no choice but to move forward."
~Fridtjof Nansen
Au revoir...
HTC K2_PLC_CL
#M8
This saddens me. However the M8 is on my radar anyway. ?
Glad to had you here. You have begun this xda forum and put a lot of work. Thank you for your support here and have fun with All New One.
I got my LG G2 since few days . My friends just made me a gift for my bday . Sorry but i am leaving the phone too ...
Thanks
Thank you soooo much for responding to all our questions, Especially mine
You are another reason for me to buy a M8
Thanks so much for help, for ROMs and any other things you've done for our One SV
Regarding unstable phone... Try to clean gold connectors on battery and phone. I had similar situation. Phone 10months old just started to shut down. I press power to turn on screen and htc sign - turning phone on...it was off. Random, once-twice a day. I think also network coul be problem... So I did twrp restore and clean those connectors because i read somewhere that it can be oxidized and need to be schrached a bit. Since then phone is ok. Maybe weak signal + some apps load phone to give more energy and oxydation on conectors cause instability... I didnt do any big mods. Stock one sv lte 4.2.2 root supersu, twrp, rumrunner s off. Just deleted some bloat. In time of restarts i started using app superbeam, but restarts happened random. Also instaled call recorder, but didt use it. Thats it. I have now super beam and works ok. Didnt try call recorder again, dont need it.
mlesic said:
Regarding unstable phone... Try to clean gold connectors on battery and phone. I had similar situation. Phone 10months old just started to shut down. I press power to turn on screen and htc sign - turning phone on...it was off. Random, once-twice a day. I think also network coul be problem... So I did twrp restore and clean those connectors because i read somewhere that it can be oxidized and need to be schrached a bit. Since then phone is ok. Maybe weak signal + some apps load phone to give more energy and oxydation on conectors cause instability... I didnt do any big mods. Stock one sv lte 4.2.2 root supersu, twrp, rumrunner s off. Just deleted some bloat. In time of restarts i started using app superbeam, but restarts happened random. Also instaled call recorder, but didt use it. Thats it. I have now super beam and works ok. Didnt try call recorder again, dont need it.
Click to expand...
Click to collapse
Interesting find!
What did you use to clean? Can you make a picture of yours?
Actually my wife is using the One SV as her main phone. Without a problem!
But she has no mobile internet in her provider contract, so it is disabled all the time. And for me it crashed always when it was connecting to mobile internet.
The idea about the "higher energy load could cause instability" was also in my mind, but i had no idea how to resolve it.
I think i will take a look at this :good:
I used small knife, pocket knife..didnt press hard. I read that affects some htc phones, sensation i belive.. when it happened i was in forest, weak signal...
Report back if that helps...i dont know is that solution or twrp restore solved things...i did everything i could think off so dont know what solved problem..
I will try as soon as the problem comes again.
Right now i don't want to wake sleeping dogs...
There is nothing strange you do. Just pull battery out an clean...
Now my phone works ok 2 months without turning off.. fingers crossed..
@old.splatterhand
I'm sorry sir I've just now noticed this....The m8 is great, I bought two early this year.
The M9 (HIMA) I will buy as soon as it's released
See you around my friend
russellvone said:
@old.splatterhand
I'm sorry sir I've just now noticed this....The m8 is great, I bought two early this year.
The M9 (HIMA) I will buy as soon as it's released
See you around my friend
Click to expand...
Click to collapse
Hi Russel, nice to talk to you again
Sometimes i have seen your posts in M8 forum or in Sunshine thread, always great to see "old" folks again :highfive:
Yeah, i have the M8 since early May now and its great. Nothing to worry about, for me!
That also could be the reason, that i maybe skip the M9. My M8 is just great :good:
And honestly: i'm in hope that HTC releases a tablet with Sense, similar size like Nexus 9 and with Snapdragon CPU...
I think its amazing to see your dedication to the sv forum..
All the work, time, effort and time you have put into this..
Its simply amazing..respect!!
Did the error also contain inernet browser shutting of randomly?
I have never had any issue with my sv..
I did not do much to it, dont know much about all the how to's, why not's, but have shyed away from the stuff i thought to be too risky for me (well for my sv).
In the mean while i bought a m7 and tried a bit of the risky stuff, wich made me smile and think back to my sv..
Yesterday i did s-off my sv for the first time and wanted to remove red warning, wich, in the end resulted in my sv not booting up into rom any longer.. will look into that to solve that, but...
Before i did this, i wanted to change my boot animation, turned on 'show gif' in internet browser and immediately i experienced random shut down's of internet browser.
Maybe you forgot about the sv, maybe you still think back once in a while, maybe this info is of any use, maybe not...
Thanks
I bought the phone from the official website about 2-3 months ago.
Like everyone who got it, I was amazed by how snappy it was, also the wifi signal was the best in all my phones.
From time to time I did notice occasional complete signal drops.
Being summer I went in a foreign country where I didn't use the phone signal at all, so the phone was on airplane mode for a week.
When I came home the issues persisted so I contacted oneplus support.
The resolutions where the following:
1. Network settings reset
2. Master reset of the phone
3. Updating the phone to the latest update by ota updates
4. Full flash of the phone (using a pc and files supplied by oneplus, )
5.Updating again because the software was older
Now of course nothing worked, and the last step was that I had to take logs .
Logs were sent to them for more than 10 days and still I got no resolution.
My phone is broken, I cant make a call whatsoever, or be called for that matter, the only way i cant call or be called is if i set the phone to 2G only, and then people cant hear me.
Doesn't matter if on 4g/3g/2g the signal drops regularly rendering the phone useless .
I emailed the support but they keep pushing me by stating that they need to analyse the logs.
What would you guys do?
I mean , that a device that in the first 2 months has problems, no drops, no splashes, not even root.....there has to be a law or something to protect the customer in situations like this....
If anyone has a suggestion, please feel free to share, for other people ...well you've been warned.
cosminmocan said:
I bought the phone from the official website about 2-3 months ago.
Like everyone who got it, I was amazed by how snappy it was, also the wifi signal was the best in all my phones.
From time to time I did notice occasional complete signal drops.
Being summer I went in a foreign country where I didn't use the phone signal at all, so the phone was on airplane mode for a week.
When I came home the issues persisted so I contacted oneplus support.
The resolutions where the following:
1. Network settings reset
2. Master reset of the phone
3. Updating the phone to the latest update by ota updates
4. Full flash of the phone (using a pc and files supplied by oneplus, )
5.Updating again because the software was older
Now of course nothing worked, and the last step was that I had to take logs .
Logs were sent to them for more than 10 days and still I got no resolution.
My phone is broken, I cant make a call whatsoever, or be called for that matter, the only way i cant call or be called is if i set the phone to 2G only, and then people cant hear me.
Doesn't matter if on 4g/3g/2g the signal drops regularly rendering the phone useless .
I emailed the support but they keep pushing me by stating that they need to analyse the logs.
What would you guys do?
I mean , that a device that in the first 2 months has problems, no drops, no splashes, not even root.....there has to be a law or something to protect the customer in situations like this....
If anyone has a suggestion, please feel free to share, for other people ...well you've been warned.
Click to expand...
Click to collapse
I would flash the phone back to the latest stock oos through fastboot again first and see if the problem is resolved. If not then I would send it to OnePlus for a replacement. I had the same issue back in the day with a Note 3 that had radio issues and it ended up being a bad phone.
ajsmsg78 said:
I would flash the phone back to the latest stock oos through fastboot again first and see if the problem is resolved. If not then I would send it to OnePlus for a replacement. I had the same issue back in the day with a Note 3 that had radio issues and it ended up being a bad phone.
Click to expand...
Click to collapse
Hey, thanks for the reply.
That was step 4, they did that for me, but they used a software ,,quallcom something'' it was basically a odin like app , flashed the entire phone ,system modem ..all of it
I would psot the files but they sent me in a password protected zip and then they deleted the files
Send it in for repair or replacement. It's up to OnePlus how they handle this case. You have done more than enough.
You should add a date (14 days max) when you expect your or a new device back. Else they must refund you.
Are you sure that your SIM card is good? Does the SIM card work in another phone?
pdppdp said:
Send it in for repair or replacement. It's up to OnePlus how they handle this case. You have done more than enough.
You should add a date (14 days max) when you expect your or a new device back. Else they must refund you.
Click to expand...
Click to collapse
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
tabletalker7 said:
Are you sure that your SIM card is good? Does the SIM card work in another phone?
Click to expand...
Click to collapse
I got a new sim from my provider (Vodafone), also i tried another sim from another carrier....same issues
cosminmocan said:
I got a new sim from my provider (Vodafone), also i tried another sim from another carrier....same issues
Click to expand...
Click to collapse
Then send it back - has to be a hardware issue with the phone itself
OP like to ignore RMAs.
cosminmocan said:
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
Click to expand...
Click to collapse
cosminmocan said:
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
Click to expand...
Click to collapse
Off course they do. If they continue to refuse, point out to hand the matter over to a lawyer within 7 workdays.
try modify it through Qualcomm modem software, I tried it and it does ENHANCED my data signal in my room?
Hello ,
It's me again, Sydney.
I have received your new RMA #ROP180904319185709. I appreciate your effort in doing some troubleshooting steps to try to resolve the issue.
As of the moment, the investigation is still ongoing.
We are aware of the number of days passed and the urgency of having the device repaired.
We would like to humbly ask for your patience regarding this matter.
Regards,
Sydney
Click to expand...
Click to collapse
So after 10+ days from posting the logs, and a lot of back and forth useless mails they are saying the same stuff.
This will be my last one+ product
So the story ended by oneplus repairing the phone.
The motherboard was changed.