Related
After reading some forum threads, I couldnt find any answers to my two main problems.
First of all, the battery life is horrible. After a day of medium usage the battery has to be recharged. I was trying many different things, but nothing would do any difference in battery life. I have been reading about 2-3 days of battery life. No way. Not with my device.
Isnt there anyone who has traced the problem? Is there any fix I dont know about?
Second, what is this light sensor supposed to do? There dosnt seem to be any difference having it on or off in the settings tab, nor is there any difference in various light conditions. I could hold the device in perfect dark or under a 100 Watt light, there dosnt change anything. I was wondering if this is some bug, fault or not implemented feature. A light sensor is supposed to control the keypad backlight. Am i wrong?
One last thing. Is there any setting to control the brightness setting of the device?
Thanks for your help and time.
1. battery life is great for me. have you installed any software that is doing stuff all the time ? have you changed any power settings ?
2. light sensor is only for keypad light. keypad light will not come on in bright conditions.
I don't think there is any setting for screen brightness (I have been looking all over the place). Would be a good thing for HTC to get out in the next firmware release.
First of all thank you for your reply. As it appears, the light sensor does
work as intended after doing some cleaning around the area of it.
Cant think of any reason for this as the device was never really used
outside or under heavy conditions. The battery life however still is
nowhere near good. No programs were installed at all. I did a hard
reset and avoided to install anything till I get some hold on this issue.
As for screen brightness, you are right. There are no settings to be
found in the menu and nothing seems to be posted around the web.
Any other suggestions?
I have had many pda phones. the difference is that they are full computers and can do alot more then normal phones but never have the battery life.
I have never got more then 2 days from any pda/phone, inc. nokia s60s which are supposed to have have good battery life.
I am getting around 3 days from the htc s710. This is with a few calls every day and around 30mins wifi. Although I recharge every 2 days otherwise its on 1 bar for the end of the third day which is disconcerting.
If you are getting less then this on moderate usage it might have a fault. Presumably you have it under guarantee.
I really have to recharge it every night, otherwise I am out of luck on the next
days morning. The only two reasons for this i can think of are, either its really
a fault of the device or battery, or Bluetooth is draining more energy on this
device than it did on any other I know of. Prior to this I was using a Nokia N73
with the exact same usage and was able to operate it for at least 2 days
without the need of recharging.
I am somehow disappointed by this device. While its a great smartphone overall,
the battery issue is giving me a hard time here.
How is your reception? Bad reception could be a reason for bad battery life.
Isn't the N73 a 3G phone and maybe you have better 3G reception than GSM?
Just a theory...
...i get 60 hours after the 3rd charging circle with bluetooth on all the time and two push mail accounts (company exchange server and windows live mobile push, push is active between 7 am and midnight), some phone calls and web sessions. thats absolutely acceptable.
cheers, lutz
htc-s710
same here friends
bluetooth and 1 exchange over gprs and wifi open all the time
nice battery life.
msaw said:
I really have to recharge it every night, otherwise I am out of luck on the next
days morning. The only two reasons for this i can think of are, either its really
a fault of the device or battery, or Bluetooth is draining more energy on this
device than it did on any other I know of. Prior to this I was using a Nokia N73
with the exact same usage and was able to operate it for at least 2 days
without the need of recharging.
I am somehow disappointed by this device. While its a great smartphone overall,
the battery issue is giving me a hard time here.
Click to expand...
Click to collapse
I have found a bug in the power settings.
Quick qu. (before I tell you what it is)
- have you ever changed the power settings (i.e. screen shut down)
- does your screen switch off (It will always dim - but does it switch off completely) ?
rgds
msaw said:
I really have to recharge it every night, otherwise I am out of luck on the next
days morning. The only two reasons for this i can think of are, either its really
a fault of the device or battery, or Bluetooth is draining more energy on this
device than it did on any other I know of. Prior to this I was using a Nokia N73
with the exact same usage and was able to operate it for at least 2 days
without the need of recharging.
I am somehow disappointed by this device. While its a great smartphone overall,
the battery issue is giving me a hard time here.
Click to expand...
Click to collapse
n73 is known for having an above average battery life, so expecting the s710 to be anywhere close to that is asking for dissapointment
I have an E650 and have bluetooth on all day syncd with my tom tom for handsfree calling. Spend about 3 hours a day on the phone, send about 30 txts. if battery is fully charged before i go out i'll have at least 60% left by the time i go to bed. The battery life beats the old xda exec I used to have hands down, so no complaints from me.
colonel said:
I have found a bug in the power settings.
Quick qu. (before I tell you what it is)
- have you ever changed the power settings (i.e. screen shut down)
- does your screen switch off (It will always dim - but does it switch off completely) ?
rgds
Click to expand...
Click to collapse
Yes, I have changed the power settings.
Yes the screen switches off after the set period of time.
msaw said:
Yes, I have changed the power settings.
Yes the screen switches off after the set period of time.
Click to expand...
Click to collapse
But, screen switches off or backlight switches off...is different!
Byee
Sky_Lab said:
But, screen switches off or backlight switches off...is different!
Byee
Click to expand...
Click to collapse
Backlight switches off. I cant see anything on the screen, its going black.
Cant comment if its just the backlight or the screen as well.
The problem you have is well known.
Tomtom is causing this.
You have to change some things in the registry settings.
"\HKCU\Control Panel\Power\ value display"
Make this value 30 and after 30 seconds the display is completly off.
This should solve the problem.
Found this on www.pocketinfo.nl
rademaar said:
The problem you have is well known.
Tomtom is causing this.
You have to change some things in the registry settings.
"\HKCU\Control Panel\Power\ value display"
Make this value 30 and after 30 seconds the display is completly off.
This should solve the problem.
Found this on www.pocketinfo.nl
Click to expand...
Click to collapse
Dear rademaar, I appreciate you advice and help, but I havent ever installed
or used TomTom. While I think that others programs might as well alter
some registry settings and be the cause of the problem, I have to say that we
are talking about a Hard-Reseted, no software-installed Vox here wich cant do
more than a day without charge.
Someone stated that the GSM coverage might be the cause of the problem.
I am starting to think that this might be possible.
rademaar said:
The problem you have is well known.
Tomtom is causing this.
You have to change some things in the registry settings.
value display"
Make this value 30 and after 30 seconds the display is completly off.
This should solve the problem.
Found this on www.pocketinfo.nl
Click to expand...
Click to collapse
I did however check the value you mentioned, and it appears that I dont have
any values inside "\HKCU\Control Panel\Power\", it goes deeper into
"\HKCU\Control Panel\Power\LockLevel" value display gives key "Locklevel=0".
Do you suggest to alter this value or create a new one?
if you backlight is turning off (after dimming), then its not the cause of any issue.
the backlight issue is comprehensively covered here:
http://www.modaco.com/index.php?showtopic=254042
BIG WIFI problem..
Hi, I have just bought it and after trying the wifi (while the phone was charging) I encountered in a problem. First connection ok, then I disable the connection tries again and the wifi status was always connecting...
So I reboot the phone and now I have no wifi status and it say to me that the driver is not loaded!!!!!
impossible to connect to wifi.
I have already done a clean of the system but it still dont work.
No program has been installet yet!
thank you for your help
Problem w/Vox Keyboard - Anyone Else?
Hey all...
First I want to qualify this post by saying that I ABSOLUTELY LOVE THIS SMARTPHONE! I've finally found the convergence of one-handed use w/a full keyboard that does all my contact/appointment tracking, emails, etc.
Now...my problem: I've had the phone about 30 days now, and just last week have had problems with the backspace, carriage-return, shift, function and space keys on the QWERTY keyboard. They will just stop responding in the middle of typing (doesn't matter if it's a message, email, calendar notes, etc.) The only way I can fix the problem is to slightly close & reopen the keypad with a little flex-pressure on either end of the phone.
Luckily Mobile Planet will exchange the phone for me with no charge, but I was just wondering if anyone else was having this problem.
I just bought Samsung Skyrocket phone from ATT, initially after about 20 mins of video or voice chat phone was getting really heat up at the back by the camera. I exchanged the device but still the same issue. Is this just how Skyrocket works or is there a setting which can be changed? It is getting heat up than normal phone
Mines been fine. The only tome it'll her hot is if I'm playing gta + charging the phone.
Or if I'm talking + charging; and even then its after like 5 minutes of use
Sent from my SAMSUNG-SGH-I727 using xda premium
They get warm under constant use. Make sure your battery is seated well. If it causes issues with the phone exchange it again, otherwise I think it is normal for these phones.
Any phone will get warm (not hot) with prolonged use. My inebriated girlfriend kept me on the phone for 2.5 hours last night. I wouldn't say it was ever more than "warm." By no means uncomfortable.
Same problem. After 15 mins of talk time i wouldn't be able to hold the phone close to my ears. I don't two devices can be wrong, its probably something wrong with the manufacturing of Skyrocket. I am very disappointed and returning this back unless someone here has a trick to reduce that heating? Thanks
Try charging and running GPS at the same time, and you can cook your hand. I was guiding my wife yesterday trying to find car dealers and with the phone plugged into a car charger + running GPS, I had to set it down because it was getting too hot to hold.
Doesn't seem much different from any other phone I've used GPS extensively on, other than it got to those temps a lot faster than most. I mostly figured that was related to the fact that it's such a thin device.
If I use navigation while I'm driving, it gets more than warm.
If I charge it while navigating, it definitely gets really hot. I believe it may even overheat and the GPS turns itself off temporarily for a minute.
It gets warm during phone conversations.
Other than that, it stays cool doing anything else like playing a video for even hours.
Lucidmike said:
If I use navigation while I'm driving, it gets more than warm.
If I charge it while navigating, it definitely gets really hot. I believe it may even overheat and the GPS turns itself off temporarily for a minute.
It gets warm during phone conversations.
Other than that, it stays cool doing anything else like playing a video for even hours.
Click to expand...
Click to collapse
Hmmm...then really whats the point in having this phone when other phones do not have this pbm
have not had any issues with the phone, only been warm when tethering via hotspot
Mine gets pretty toasty when charging and talking and using GPS, but I've got a case on it as well (which probably isn't great for the battery) but I don't notice the heat as much because of the case.
Check your actual battery temperature and see what it is when it is warm and post the results here
Mine gets warm if it's sitting in my pocket in an area w/ spotty connection. Needless to say, my battery also drains very rapidly when this happens, too.
dumb question..how do i check?
Mine gets heated under extensive use...I used wifi and slacker for 3 he's and if was warm.
rocketed to da sky using mah brain and mah thumbs...
I tried the following:
i) rooted the phone
ii) removed all att apps
iii)disabled 4g
Used for 15 mins to make a call, still same issue it gets rediculously hot. I can say for sure it is definitely gets hot than a normal phone.
Wanted to give ONE last try, exchanged the phone at att store and this phone also had same issue. I gave up and returned the phone. I might get a S-2.
I would just wait...at this point there are at least 3-6 new devices coming out and the sr and s2 will be old news
s0619212 said:
I tried the following:
i) rooted the phone
ii) removed all att apps
iii)disabled 4g
Used for 15 mins to make a call, still same issue it gets rediculously hot. I can say for sure it is definitely gets hot than a normal phone.
Wanted to give ONE last try, exchanged the phone at att store and this phone also had same issue. I gave up and returned the phone. I might get a S-2.
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App
I got a new skyrocket from AT&T and have exactly same issue - when I try to use GPS and talk on the phone while driving, it gets really hot.
Exchanged 2nd time Yesterday & if it continues, need to get something else -- surprisingly all the sales guys in the att store say that they haven't heard this problem :-(
I hear you guys complain about it but I no have teh issue
Sent from my SAMSUNG-SGH-I727 using Tapatalk
See the problem is, because of the nature of smartphones, and that android is actually a linux os, many problems people face are'nt actually hardware problems. They are problems caused by installed apps and settings the user themself had done. Dumbphones, blackberrys and iPhones lock off this functionality, which is y I don't consider them a computer in ur hand, android is. That being said it is both a blessing and curse, this flexibility we have
Lucidmike said:
If I use navigation while I'm driving, it gets more than warm.
If I charge it while navigating, it definitely gets really hot. I believe it may even overheat and the GPS turns itself off temporarily for a minute.
It gets warm during phone conversations.
Other than that, it stays cool doing anything else like playing a video for even hours.
Click to expand...
Click to collapse
Same here. Navigation while charging in the car gets very warm on mine.
Sent from my SAMSUNG-SGH-I727 using xda premium
Hello all,
Saw a few other posts to overheating when not doing much or anything but recently noticed a problem with using the GPS while charging will cause it to over heat and no longer charge. The battery will get in excess of 47° C when this is happening and idles at 33° C.
Seems mainly with GPS though, on call with wifi and bluetooth running at 35° C.
I am using a HTC - T-Mobile myTouch charger with 5V-1A put so is not a high output charger.
Has anyone else seen this?
I know I am not having any luck with these phones.
First one had problems with when using GPS would loose data connection till GPS was discontinued.
Second (this one) has the above problem and had a exchange sent for about 4 hours wouldn't turn on no matter what I did. After I had exchange sent turned on fine and hasn't happened since.
Third (sent back already) had the same problems as the first one will loose data and cell signal when using GPS and will come back when disabled but not till then.
Honestly, you can't expect a phone not to get hot while charging and using GPS. GPS takes a lot of power, also with the screen being on the entire time it takes up even more.
Almost any smart phone should be able to handle 47° C, I wouldn't suggest it for long extended periods of time though.
Most android devices have heat alert that pops up if your phone gets too hot, I'm not sure if ours has one. I've read on a couple of posts of phones running around 125 Fahrenheit, without a warning.
As for the Data kicking off while using GPS, I don't see why it would, mine doesn't. Not sure what to tell you.
Are you running a custom rom?
I do expect it to get hot.
That is normal as the phone is using alot of resources to do that function.
But it should not get to a point where it stops charging.
I have had the Amaze, Sensation, MT4GS, and G2x all have gotten warm but not really a problem where it caused it to stop accepting a charge.
I always remove it from the d30 case and set i cup holder so not trapping heat to avoid the problem.
A few times I have gotten it that hot with it not plugged in.
I only see the "overheat notification" orange blink green blink cycle when it is plugged in charging. If not charging not a problem there.
No custom rom or anything 100% stock and locked yet.
Data connection lost is a weird one.
My Girl has the same phone with no problem there and the 2nd device don't loose data connection just that it heats up really good. Don't know about heat on hers since she don't use GPS long enough to require a charge like I do.
Just the first and third phone that was sent to me have this problem with lose of data connection. Can't use it long enough to see if it over heats :-( lol
I completely skipped over the not charging part, after it gets hot.
I'm going on a trip in a few days, I'll see if my behaves similiarly.
I would just take it back and try again, no data while using GPS is pointless, unless its just a simple setting somewhere I've never seen.
Sent from my HTC VLE_U using xda premium
Just tried a different charger and it got up to 45°c too
Both car chargers work fine on my other phones so don't think is that.
I use mine for GPS a lot (just made a trip from Atlanta to Knoxville ) and had my phone charging playing music and navigating and yes it got hot but it never stopped charging or did the blink cycle .. only time I saw anything remotely close to that is when I left my g2x outside while I was playing ball and saw a notification saying its too hot to operate but nothing on my s
Sent from my HTC VLE_U using xda app-developers app
I've been using my GPS for the last couple of hours now, been downloading maps for when I know I don't have service also along with navigation.
I'm ay 45 Celsius right now. I'm using a fm transmitter with a built on usb outlet on it that doesn't put out the needed power to keep my phone charged. If I was using a real car charger work the correct output I'm sure I would be a little more hot.
No data problems so far or anything else.
Sent from my HTC VLE_U using xda premium
yeah the last few days I have been using it didn't break over 45 much but seems like I need to keep the AC pretty high to accomplish that.
Currently here in PA we have had a few really hot days for us which I know is much toward other states but has been in the mid to high 90's.
I think just the heat from that with windows down is not enough to keep it cool enough.
If the phone gets arround 45 c will be border line and seems like 46 is where over heat protection comes in and stops charging.
As a test I put my sensation in a thick rubber case left charging from 70% and gps that got up to 48 c but never stopped charging. Normally I never ever leave the case on while I do that but wanted to see in this case what would happen.
So it seems like just a HTC One S thing that if reaches a certain point to stop charging to help prevent damage or something.
M9x3mos said:
Hello all,
Saw a few other posts to overheating when not doing much or anything but recently noticed a problem with using the GPS while charging will cause it to over heat and no longer charge. The battery will get in excess of 47° C when this is happening and idles at 33° C.
Seems mainly with GPS though, on call with wifi and bluetooth running at 35° C.
I am using a HTC - T-Mobile myTouch charger with 5V-1A put so is not a high output charger.
Has anyone else seen this?
I know I am not having any luck with these phones.
First one had problems with when using GPS would loose data connection till GPS was discontinued.
Second (this one) has the above problem and had a exchange sent for about 4 hours wouldn't turn on no matter what I did. After I had exchange sent turned on fine and hasn't happened since.
Third (sent back already) had the same problems as the first one will loose data and cell signal when using GPS and will come back when disabled but not till then.
Click to expand...
Click to collapse
i always have a data connection issue while using gps i have ever since i got this phone so that custom rom talk is bs this phone drops data all the time while using gps at the same timeand will not return until the gps is off
My phone also has the loss of data issue while using GPS. Shortly after the data loss it will also loose GPS signal and for me a reboot is the only solution
evo9mrjr said:
i always have a data connection issue while using gps i have ever since i got this phone so that custom rom talk is bs this phone drops data all the time while using gps at the same timeand will not return until the gps is off
Click to expand...
Click to collapse
You're talking about using the browser whole navigating. Which I personally don't have issues with...
Sent from my HTC VLE_U using xda premium
Putting the Phone in front of an AC is essential in the summer time.
As for the data and gps issues, are you on the latest firmware and radio?
Sent from my HTC One S using xda app-developers app
Guys, I would like to know if any of you are having the same experience that I am having right now.
My Samsung Galaxy S3 is overheating to a point that it can burn me a little if I have it inside my pocket.
Is this normal for a device that's not even rooted?
Some people told me to give it back but I would like to know first, cause I seriously hate talking to these people from the help desk.
Any help will be appreciated
Dunno - i've been playing a lot of games ( glwg, asphalt 7, shadowgun etc...) web browsing, pdf editing and viewing and generally using it for what it can do.
Haven't had any overheating problems in the few weeks i've had it, been using that way both in an otterbox defender and naked.
I've seen here and there others mentioning overheating issues but i've yet to experience them firsthand.
My last device suffered some painful to the touch overheating issues which were completely solved by ditching the stock battery and going with an aftermarket one. I've also seen some reference to this being a fix here too.
Not having overheating issues and having been pleasantly surprised with the life of the stock battery for the screen size of the device, I haven't gone aftermarket yet so can't give a firsthand account of how that helps, if at all, but figured i'd toss out what little i've seen so far.
I haven't had any major battery issues until this weekend. I used Google Navigation for 4 hours in the car while charging. I was only 10 – 15 minutes away from my destination when my phone shut itself off...when I needed it most! I tried rebooting...nothing.
I haven't experienced any issues with my S3. However on my previous Galaxy Nexus I did, once the cause was a bad rom/kernel combination the other time later on the battery just gave up on me. I called Verizon and asked for a battery replacement...I told them that I have used another battery of my wife's phone since she owned the same device at the time and with her battery the phone would work just fine without over-heating. The Verizon support guy sent me an extended battery for the inconvenience. I'm always lucky Verizon. Hope this helps.
I have.....not really concerned...bc i had that same problem with my og evo 4g and 3d......
Sent from my SPH-L710 using xda premium
When you sell over 10 million of them a few are bound to be bad (heck 1% failure rate gives 100,000 bad batteries). That said it doesn't seem to be a common problem so I would definitely hold out for a free (to you) replacement.
I find my phone gets hot when I'm in low service areas.. I would venture to guess it's a radio issue..
Sent from my Commodore 64..
READY.
load"*", 8,1
shadowhacker27 said:
Guys, I would like to know if any of you are having the same experience that I am having right now.
My Samsung Galaxy S3 is overheating to a point that it can burn me a little if I have it inside my pocket.
Is this normal for a device that's not even rooted?
Some people told me to give it back but I would like to know first, cause I seriously hate talking to these people from the help desk.
Any help will be appreciated
Click to expand...
Click to collapse
During about a 10 min email \ web visit with my S3 after a workout, I noticed that the phone was physically hot, to the point I thought it might be too hot. This, coupled with a "no sim" message today, at random, and some crappy battery life, is driving me to visit the local verizon store tomorrow and get it exchanged, just in case. (still in the 14 day window)
Will let you know if it's any better for me.
This is a common problem?
Pete7ate said:
This is a common problem?
Click to expand...
Click to collapse
The "no sim" message is, but I can't seem to find a real fix that will work in the US yet. I have seen cell towers blamed to sim cards not being clean to wifi screwing with things. So, I am not sure what really is the root of the problem.
With regards to heat, not sure. It feels like it's hotter than it should be, with normal use. Hotter than my iPad gets with constant use.
I only feel my phone getting slightly warm after playing games for a while. But that happened with my last two smartphones so I'm not really concerned. About as warm as my DInc2 and nowhere near as hot as my LG smartphone.
Sent from my SCH-I535 using xda app-developers app
My S3 gets a little warm playing games for hours.
When I download torrents for hours, does this thing get HOT. Specifically the bottom half of the phone. Almost uncomfortable to touch.
f
I have the same problem...
the only thing to have had my phone get really hot was a different charger. Have you been using a different charger lately?
Reminds me of how hot my rezound used to get when they were first released.
Sent from my SCH-I535 using xda premium
I haven't had any heating issues except the fact that it gets hot in my pocket when its really hot out, I've had a replacment since the last time that happened and no heat issues since.
hell my screen just whent out, 2nd s3 i know thats done that. mine and my brother n laws.
No problems here running latest cm10.
I exchanged my initial S3 today at the local Verizon store. I explained it was running hot, the battery life was abysmal, and I had the dreaded "no sim". The salesman and manager started to explain to me there was an update and they couldn't fix it... for about five minutes, until I asked if they could explain how the 14 day return policy worked. They immediately said mine was DOA and would be happy to give me a new phone. Five minutes after I got home from the store, I got a "no sim" message... starting to think its definitely a cell tower \ verizon software issue. Oddly enough, my battery drain is a lot better, so it wasn't all for naught!
My phone does get pretty warm at school, but I chalk that up to having terrible service while indoors. Other than that, it doesn't get that hot.
OK it all started when the temperature where i lived dropped below 10 degrees Celsius and my Huawei P9 could not hold a charge for more than 30 min. when being outdoor.
I contacted Huawei about this issue and was told that was normal and a safety feature in my phone and i should use it out doors and keep it in a case and in my pocket.
Well thinking ok then this kinda beats the point of having the phone if i cannot use it out doors for 6-7 months a year and also no rely on have a phone to use for calls say should my son or some one else get in an incident where you would need to call for help or you wanted to call a taxi or just take a picture ..... i heard that some phone can do this now adays
So finally i convinced Huawei that the phone should be looked at by a repair shop that they used and i send it in and got the reply nothing wrong with the phone ... but it would still just die after being in my pocket and taking a 30 min walk.
So back to the repair shop it went, this time it came back with a message saying that they changed the main board of the phone ... Nope did not work and still the phone would just die after approx 30 min while in my pocket after a walk out side.
3rd. time back to the repair shop and the reply was, Nope nothing wrong with the phone and you just have a phone that you cannot use out doors in temperature below 0 degrees celsius
Well this kinda blows... so i have had the phone for about a year and i cannot use it out door on most of the year and ... BEEP*** so i wrote Huawei again and again to get them to find a solution for my problem
either they got tiered of my complaints or something else but all out of the blue Huawei wrote to me on facebook saying that well they are now aware of a battery issue on the Huawei P9 phone ... i cannot get the official information from them confirming this but will share the message i got from them on facebook "image attached to this post."
Translated from Danish to English it says:
There just came some news about the issue you're experiencing.
It turns out that there is a problem on some of Huawei's P9 models, as you describe it.
As I said, I have received a mail tomorrow that the problem can be solved by changing the battery.
I'm sorry that it has taken a long time to find - but we actually note the issues people write about and we'll send it on.
Sometimes it takes a little longer for Huawei's developer and test department to find the error.
Everything indicates that your phone should work exactly as desired if it changes the battery.
I would recommend telling Telenor or Care1 that it is a message from Huawei's technical department.
So in general i am not done with this case .... but i felt like this was information that might help anyone else in here that have the same issue with their Huawei P9 phone and dont know what to do about it, and could use this information that i have from Huawei via their facebook support.
Again my little "adventure with a phone i cannot use out doors" and Huawei support.
Small update:
Huawei here in Denmark cannot say witch models of the P9 that have this issue but they confirmed to me over the phone, that within the last 24 hours they did receive information in their support department here that there is an issue with some of the Huawei P9 batteries and where this will result in that some phones will shutdown when getting cold and this is also when in temperatures above 0 degrees celsius after short time of use, no matter the level of charge there is on the battery beforehand
so now for the 4th. time, my P9 is in for repairs .. Hope they get it right this time.
Bummer, man, no doubt. Hope you get it sorted soon.
I, on the other hand have no such issues. Temperatures here have been oscillating around 0 Celsius for about 2 months. I spend lots of time outdoors and the battery drain is just the same as it is indoors.
I had a similar problem. I was outdoors taking pictures of the first snow and keeping the phone all time out or in the outer pocket . It was about -3 Celsius and after two hours phone shut down displaying that battery was empty. When I went back indors, to warm, I switched the phone and the battery was still 65% full.
Later, I spent a weekend skiing, but keeping the phone under the jacket (pulling it out when needed), and didn't have problems with battery.
Same here. Went skiing and P9 will shut down due too cold, especially when the battery was lower than 50-60%.
To be honest I thought it was normal as the iPhone of a friend of mine behaved the same: it turned itself off due to the temperature (-10°C).
I managed to continue keep it alive by putting it under the jacket and not keeping it out too much while taking pictures.
I would not complain for -10 C, I think no phone will work. But my experience was on -3 C, I was with my wife and her older phone (with older battery) Galaxy worked just fine, even less charged than mine P9, under the similar conditions (holding in hand, taking pictures)
Its really common, mostly in iPhones and LG, but every device can behave like that in -10C conditions. Especially phones with metal backs that are not protected by user from such harsh environment(because if you live in such cold place cheap rubber case is useless).
I would not call it a major problem, especially when manual it self clearly say that minimum temperature that you can use phone is 0*C
But dont look at number it self, thermometer can show 0, but because of humidity of air, any electronic even at 0*C can behave like it is less than that.
And because metal body and getting phone out from pocket to cold air few times its a matter of minutes when the moisture will gather inside and phone will shutdown preventing from damaging it permanently.
I know that there are other things that could be stated as "major problems"
But i will however still say its somewhat of a problem as a phone that is less that a year old cant hold a charge for approx 30min even when at 100% charge when going out the door and this is even when its in a cover and is either in ones hand or jacket pocket and this is even in temperature that is between 0 degrees celsius and +8 degrees celsius.
But still i have taken me around 2-3 months to get Huawei to finally say ok there is an issue with the batteries in some of the P9 models and if you have this issue with the phone shutting down you should get the battery changed
I have also several times requested Huawei to share the information they have on the batteries, but i guess you all knows who hard it is to get a manufacture to release that kind of information to the public, so no luck there.
First of all, many thanks to you -> freetechdk ...
But, what happens now?! Do you, or will you get a new battery, paid by Huawei?
We do have, sort of the same Problem... Unfortunately it is getting worse rapidly ...
My wife has is p9 and was happy so far... just about 2 or 3 months ago, the battery was getting worse. It hasnt shown the effects it does now, but was getting drained very fast (she had to charge nearly twice a day, which, i know, depends on your own usage, i know... but..., twice a day...) Then, just about a week ago, she dropped it that hard, the display was smashed... So we had to change display, what happened last tuesday. Since then however, the phone is reacting very strangely! We now have exactly the same effect as described by you! 70% full battery, went outside at about 3°C and the battery was at 1% and the phone shuts itself down... Somehow i am relieved that it seems to be the battery... why?! Because, very carelessly we handed out the screen-lock to the guy who changed the display... i really wasnt thinking, because my wife and baby have been waiting in the car, in the cold (because the littleone was sleeping). just when i came back to the car, i thought "what the *** have i done" :-O ... and praying, he would do nothing bad... then, when we got the phone back, it was reacting strangely so my first thougth was ?! Spyware ... We are not sure, maybe it is "poisoned", but the battery thing seems to be a legit reason for the phone racting this way... So, we might try to change the batt... (and are still praying, for no spyware ... by the way, does anybody know how we can check this?! I tried (from ggl play):
antispycell.free
arcane.incognito
cleanmaster.security.stubborntrjkiller
and have all been negative so far... also i have been looking through processes and, i dont think anything to be fishy there as well... Anyhow, any hints would be appreciated!
Sorry for off-topic question
Greets
So had a talk with the repair shop that Huawei said i had to use due to warranty and so on, also the place the phone is now and they will change the battery as a warranty case.
The other main issue in all of this is that this is the now the 4th time that the phone is in for repairs with this issue and the repair shop have also previously changed the main board of the phone, so by no i really have no faith in the phone even if huawei now claims that this will fix the issue.
So after pleading my case to the repair shop and had them contact huawei and convince them to call me so we can sort this out, they will not see if they can do something else for me than just trying to fix my phone for the 4th. time with in a year.
So nothing is set in stone right now but looks to that huawei is swapping out my phone to a new P9 or something newer.
But this was all just because my tele service provider that sold me the phone had failed several times when trying to get them to fix it and then have a ton of issues getting huawei to take my problem seriously over for the last 2-3 months.
But when i talked to the person from huawei he did tell me that the battery issue for the P9 is something that they only found out was an issue with in the last week of Jan. 2018.
so if you have a P9 that have issues with holding a charge in semi cold weather / environment i recommend you contact huawei about the issue and have them swap the battery, but this all depends on the warranty rules in your country, here in Denmark these rules / laws are really good and does provide a descent level of aid to customers that have a defective product.
I used the support chat they had on their facebook page, the support there is not great but you do in some way get semi direct contact to huawei.
Just yesterday i contacted Huawei. After asking for IMEI and Build-Nr they told me that more or less, this is a Battery issue due to high power consumption because of the temperatur and advice me to
only use the Phone in enough warm environment
Click to expand...
Click to collapse
Are you f***in kidding me :cyclops: ... what do i have a mobile-phone for, when i am not able to use it??!??!
Well my exact reaction when i first talked to Huawei about all this ... !! stupic to have a phone you only can use when your indoor or in a warm climate.
But Huawei here said that mine phone where one of those that needed a battery change... well they did this, but would guess that the repair shop did something wrong because when i got it back it did random reboots all the time..
4 times while trying to set it up again after the battery change.
Sooo a rep. from Huawei's service deparment called me last week and asked if i would send it back in and have it swapped out for a new Huawei P10, well OK with me, BUT IT BETTER NOT be the rose gold version they are gonna send back to me.
Hope you get through to huawei and get them to fix your phone!!
OK so the Huawei P9 battery issue came to a close for me.
Huawei gave me a new Huawei P10 as a replacement for the broken P9 i had
But still from my point of view some P9s for sure have a battery issue that Huawei should do something about and i would recommend all that have this kind of battery issues to contact Huawei and try to convince them to change the battery in their phone.
Hey guys, thank you so much for making me aware of this!
I sent in my phone for repair because it was losing 1% battery every 1 min (and that with a lot of battery saving tweaks already) on a day we had -5°C.
And it automatically shutdown in between, rebooting showed 1%, so I went to a repair shop by the provider and suddenly charging it turned on with 56% battery ... and then me and the repair inspector (they inspect the phone, if it is a very quick fix they do it, but otherwise they send it in) we saw mentioned 1% per 1 min together and so we sent it in.
I originally went into the store because suddenly the SD Card & Sim were failing. Guess what, charging the phone in the warm store/repair shop and it worked again FLAWLESSLY.
Any advice what I should write Huawei when I get back the phone and it still happens? I mean it has still warranty, so that must fall under it.
Mine does this as well, shuts down on heavy use on sub zero temperatures , but it's normal that after 2 years the battery would be on the end of it's life cycle ...
I kinda see improvements on battery with MR4 to be honest. Not while it's cold tho. We had some - 20oC here till last week so phone was shutting instantly when it was not in my pocket. Definitely I can tell you that battery lasts more but I use Facebook Lite, messenger Lite and everything else is deactivated from running in the background. I get like 35 hours standby otherwise with heavy usage 6-7 hours. If you wanna try Magisck rainbow 4 please do a clean install after at least c432b395 version
I have the same problem, so now I can tell the tech what the problem probably is. Thank you
-Fellow Scandinavian
Same problem here with my gf's P9. Just started to occur this January. Good to know it's somewhat acknowledged by Huawei. I just hope I can find the receipt (she got it as a gift from her parents...).