Hi,
I finally gave up on trying to figure out my lag issues.
Asus finally gave me an RMA number so I could send it in to be looked at.
My question is: My TF300T is rooted with several apps installed that need root. Should I un-root the device before sending it in. And should I remove those apps. Or should I just do a wipe to totally clean off anything that is mine show it was rooted.
Or just send it in as it is, being rooted?
Thanks
Rob
PS I'm going to try and take a video of how this tablet is running now to see if you all agree that something is wrong.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2!
I'd unroot it and uninstall all root apps, just in case Hope you get it fixed.
Unroot and do a factory reset. So it won't have any personal info.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
I would also take pictures of the tablet in it's current condition and in it's packaged state and keep it for your records. I know it sounds a little paranoid but better safe and protected then sorry
Big-time +1! Always take pics. Protects you from shipping disasters as well. Remember the FedX guy?
Related
Hello folks. I've unlocked my Infinity using the Asus unlock tool. Well, all I really wanted was to root it (which I did) but I got the two mixed up and I also unlocked it first. I will never be loading a custom rom therefore I'd rather keep mine locked. This also voids my warranty and I'm afraid I won't be able to receive OTA's.
Is there ANY way to lock the bootloader back up like it was from the factory? If I should keep the pad unlocked, convince me why.
Thanks for any help!
No, there isn't. Your S/N is already in their database, too. You may use manual firmware updates from their site and they may still respect the warranty (to certain extent?).
There was enough threads on the two for you not to confuse them (as there is about what you can do with being unlocked), so you pretty much rushed into it. Most likely this will not make your life with the Infinity harder, however.
Dammit. I'm an idiot. Now no OTA for me. Well, I can still return it to where I bought it from. I wish I had paid more attention.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Hi
I'm reading the threads to get ready to root my infinity but I wonder what will happen on my warranty. I know that this has already talked about many times, but I have 2 reasons to ask again :
1/ I'm not living in the US and i wonder if root is fine for warranty in my country (France). Any french here that know about it ?
2/ i have found 2 threads saying the contrary :
http://forum.xda-developers.com/showthread.php?t=1833212
Note: Rooting will NOT void your Warranty!!!
==> root ok
http://forum.xda-developers.com/showthread.php?t=1758160
Note in chapter 6. Disable remote management that allows ASUS (or anybody in charge of their servers) to track, lock or wipe your device over-the-air or steal your data, which has been confirmed ASUS is doing: read the whole story about warranty voided because of rooting here.
==> root ko
Thanks for your opinion
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Nobody can proof that you're rooted because you can easily unroot so therefore even if it's not allowed no problem to do it.
Unlocking is a different story though.
Sent from my Galaxy Nexus using xda premium
Some say root doesn't void warranty as long as you don't get caught.
others say you do and Asus is tracking you if you root.
http://forum.xda-developers.com/showthread.php?t=1833442
ImYoungxD said:
Some say root doesn't void warranty as long as you don't get caught.
others say you do and Asus is tracking you if you root.
http://forum.xda-developers.com/showthread.php?t=1833442
Click to expand...
Click to collapse
In Norway were I live Asus have tried earlier to use this as a reason for voiding the warranty. This did not go over well in the Norwegian high court and it is decided that (in short) as long as asus can't prove that the problem with the device is directly linked to the rooting then the warranty is still valid. On a fun side: In Norway we also have something that resembles warranty by law. This is for 5 years.
It all depends on where you bought the device.
(the asus device tracker can't be used by asus to check the device status without our consent (every time) due to privacy laws in norway.
Thanks for your answers, I don't know more if i may root my infinity, I might send thé question to Asus France and have a pas close reading of the warranty paper i got when i purchased the threads tab.
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Ghorin said:
Thanks for your answers, I don't know more if i may root my infinity, I might send thé question to Asus France and have a pas close reading of the warranty paper i got when i purchased the threads tab.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Perhaps if rooting is of no benefit to you then it may good to wait.
I rooted last night.
Rooting is beneficial to a lot of applications.
If you just use the tablet for simple tasks and don't really need to change things in root then perhaps not rooting will cause less worry.
*it is very easy to un-root if necessary...
No I'm interesting in rooting also as it will allow me to do more customizing. And anyway I'm working in compting and i like testing new stuff.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Bump, will get my TF700 tomorrow, and really wondering about Asus Device Tracker. One question :
IF I get the tab, root on ICS, then OTArootKeeper and update to JB (no unlock, just root).
A month later, i need a repair. Will Asus say my warranty is void? Any feedback about this? Are they really checking if the tab is rooted? This seems crazy... and scary.
Hey guys and gals, I have a bit of a problem/series of questions for you. I recently bought a TF300T from amazon during their presidents day sale. I immediately unlocked and rooted/rom-ed it knowing it would void my warranty and such. Anyways about 3 days after receiving the tablet I noticed some white blotches leaking through the backlight. I hadnt noticed them before since I hadnt watched any movies with a perfect black screen to let them shine through. Anyways, I requested a replacement from amazon and they are sending me one. However, even though it is back to stock, my tablet is still unlocked. Does anyone have any experience or knowledge dealing with amazon and their replacement policy? I told the customer service rep when I called to ask that it was unlocked, but she either didn't seem to know what I was talking about, or it wasnt a problem. Im just concerned Ill send my tablet back into them and then somehow be charged again because the replacement wasnt "allowed".
Thanks for any help!
Well since it's still functioning, I don't think it should matter. Plus what's wrong with it is not caused by unlocking or rooting. If they didn't mention anything you should be good.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Yep. What you've got is a hardware problem. Unlocking doesn't void that part of the warranty.
Alright cool thanks everyone it's much appreciated.
Sent from my Galaxy Nexus using Tapatalk 2
I had ups pick up my defective unit gt new one next day! Gotta love Amazon
Sent from my ASUS Transformer Pad TF300T using xda premium
I RMAed my first TF300T and got another refurbished one but this one doesn't seem to want to receive OTA updates (I updated manually), the bootloader will not unlock (error), and asus device tracker tells me im entering the wrong serial. I know others have had a very similar issue and I am wondering if a fix has been found or if I will have to RMA again.
twich12 said:
I RMAed my first TF300T and got another refurbished one but this one doesn't seem to want to receive OTA updates (I updated manually), the bootloader will not unlock (error), and asus device tracker tells me im entering the wrong serial. I know others have had a very similar issue and I am wondering if a fix has been found or if I will have to RMA again.
Click to expand...
Click to collapse
Some one else had similar issue but they unlocked the device then sent it in for rma which costed them like 200 but long story short they replaced the board which caused him to lose unlocked but device still showed was unlocked in asus' system so they wouldn't help him. Maybe be similar for you because its a refurb could have been unlocked by previous owner and not fixed properly if it was by asus or something but probably still shows its unlocked in there system. I'd report to asus the experience your have and see what they say and if possible I'd probably rma again if it came that way. What the point in keeping device that came broken already especially if someone elses error. Bty no fix for that yet and probably wont be for a while. Also depending on who you have to rma with might be difficult if thats the only issue i'd start looking for other issues like random reboot, bootloop, hdmi, etc. Just something to give them for a sure replacement. All thats your choice though if it worth going through the trouble again. Took me 2 weeks went nuts without it.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
i have the same issue currently it a rma that was fixed say but it wasnt unlocked or anything was random booting so i tried to update it and bricked it well now i cant unlock it just says error
long story short: it took incredible three RMAs for me to get my bootloader unlocked. gotta hate those idiots at czech repair place. but kudos goes to helpful customer care.
julian_fin said:
long story short: it took incredible three RMAs for me to get my bootloader unlocked. gotta hate those idiots at czech repair place. but kudos goes to helpful customer care.
Click to expand...
Click to collapse
i just called then trying to get help with unlocking it and no luck
Kaptinkrunk said:
i just called then trying to get help with unlocking it and no luck
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Click to collapse
just fill out rma req from asus.com website and have dhl to pick up your tab.
tell them that you cannot do OTAs
Sent from my ASUS Transformer Pad TF300TG using xda app-developers app
julian_fin said:
just fill out rma req from asus.com website and have dhl to pick up your tab.
tell them that you cannot do OTAs
Sent from my ASUS Transformer Pad TF300TG using xda app-developers app
Click to expand...
Click to collapse
I've already rma'd it once.. It let's me do otas...
Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2
Hi Folks,
since October i'm a proud owner of an infinity tab.
In November i got an issue with the touch screen which stopped responding during work and i needed to set it into standby and turn it in aga in to make it work.
So i called ASUS-Support for help. After some days of mailing them and some responses they gold me, hat i have to send it to ASUS and they will take about 10 days to repair it.
It took them 43(!!!) days. In this time i got no proactive information about the progress. So i needed to ask again.
They also gave me the option to pay me the money back, i spend in this device.
But i wanted exactly that type of device.
When i got back my device i firstly was very happy, because all errors i told them were fixed.
They replaced the mainboard.
But then i considered that the device was not hit by the OTA-update and I needed to contact ASUS again.
First they asked me about the MAC of my new Main board.
So somebody missed to change it in their database for OTA-Updates.
I gave the needed information and waited for response... Nothing.
Again in asked ASUS and they told me to manually update to the actual version and wait for the next update.
Then android 4.2 got to our devices but no OTA at mine showed up.
Very angry I mailed ASUS again, and they told me to send my device back again.
I asked them, how they think to keep me online, because I already waited 43 days for the first fix.
But they didn't even react on that. It ended in the suggestion to update my device manually if I do not want to send the device in.
I now decided to never by any ASUS device again because of the bad service I get for a device for 719 € .
Cu hanswurst1979
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
hanswurst1979 said:
Hi Folks,
since October i'm a proud owner of an infinity tab.
In November i got an issue with the touch screen which stopped responding during work and i needed to set it into standby and turn it in aga in to make it work.
So i called ASUS-Support for help. After some days of mailing them and some responses they gold me, hat i have to send it to ASUS and they will take about 10 days to repair it.
It took them 43(!!!) days. In this time i got no proactive information about the progress. So i needed to ask again.
They also gave me the option to pay me the money back, i spend in this device.
But i wanted exactly that type of device.
When i got back my device i firstly was very happy, because all errors i told them were fixed.
They replaced the mainboard.
But then i considered that the device was not hit by the OTA-update and I needed to contact ASUS again.
First they asked me about the MAC of my new Main board.
So somebody missed to change it in their database for OTA-Updates.
I gave the needed information and waited for response... Nothing.
Again in asked ASUS and they told me to manually update to the actual version and wait for the next update.
Then android 4.2 got to our devices but no OTA at mine showed up.
Very angry I mailed ASUS again, and they told me to send my device back again.
I asked them, how they think to keep me online, because I already waited 43 days for the first fix.
But they didn't even react on that. It ended in the suggestion to update my device manually if I do not want to send the device in.
I now decided to never by any ASUS device again because of the bad service I get for a device for 719 € .
Cu hanswurst1979
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
You don't need "Germany" in the title. Asus support sucks period.
The usernames featured in this thread are highly amusing..
Did you contact Asus directly or go back to the shop you bought it at? Under EU law the shop is bound to give you a full 1 year warranty, you see.
Why did you refuse the money back ? With it you could have bought a completely new infinity tab with no repaired part.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
cause it was not available at my trusted shops anymore...
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I understand
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
ShadowLea said:
The usernames featured in this thread are highly amusing..
Did you contact Asus directly or go back to the shop you bought it at? Under EU law the shop is bound to give you a full 1 year warranty, you see.
Click to expand...
Click to collapse
I contacted ASUS directly because they said it wouldn't last longer than 10 days... The shop would last longer.
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