Database Info

[Q] What's the deal really? (Unlocking Bootloader)

Can anyone definitively explain the reason why some can and some can not unlock their bootloader? I've searched all over the forums and see reasons the span from left to right. I typically just lurk in the background and figure out methods to install custom ROMS on my own, but this unlocking situation is starting to chap my my arse. I've been trying for about two weeks to use the ASUS tool, but it ain't working for me.....I keep getting the same connection message that other's are getting.
Anybody got a good answer or an even better solution?

From what I've read it seems to be because of their method to track who unlocks. It takes your serial number and then they know so they can void the warranty. However a certain amount of numbers also got put on that list. So when you go to use it it doesn't work because it's only a one time deal to prevent from relocking /unlocking. I'm not 100% sure on this because there isn't really any information available but that's what I've heard from a bit of looking around.
Sent from my ASUS Transformer Pad TF300T using xda premium

All I did was download the apk from asus and installed on my tablet and bam unlocked the tablet took 5 minutes if that. What methods are you doing?

Ok so I found this looking around.
http://forum.xda-developers.com/showthread.php?t=1669328
That thread seems to show/explain a lot. Plus maybe reading it will stop double posting.
Sent from my ASUS Transformer Pad TF300T using xda premium

Yeah, saw that post. Tried it too......nada. I've got a C30KCT S/N too.

Just curious for those of you that have successfully unlocked your tablet.....did you happen to register your device's S/N with ASUS?

No registering necessary. Just go here:
http://usa.asus.com/Tablet/Transformer_Pad/ASUS_Transformer_Pad_TF300T/#download
choose android as your OS and click on Utilities and download the Global link and transfer that apk file to your tablet and run it. You should be be unlocked after running the program and following the on screen instructions.

vel0city said:
No registering necessary. Just go here:
http://usa.asus.com/Tablet/Transformer_Pad/ASUS_Transformer_Pad_TF300T/#download
choose android as your OS and click on Utilities and download the Global link and transfer that apk file to your tablet and run it. You should be be unlocked after running the program and following the on screen instructions.
Click to expand...
Click to collapse
The app you just told people to download is the same one that isn't working. The problem they're having with the app is that they get a network error when they run the app. The error is because the user's serial number isn't in the Asus database. This wouldn't be a big deal if you could just tell Asus and ask them to fix it. Unfortunately, the instant you run the app, you lose your warranty, so when you tell them that you ran the app and it didn't work, they tell you you're out of a warranty, and they can't help you.
The only solution anyone's found so far is to keep trying and hope Asus adds your serial to their database.

EndlessDissent said:
The app you just told people to download is the same one that isn't working. The problem they're having with the app is that they get a network error when they run the app. The error is because the user's serial number isn't in the Asus database. This wouldn't be a big deal if you could just tell Asus and ask them to fix it. Unfortunately, the instant you run the app, you lose your warranty, so when you tell them that you ran the app and it didn't work, they tell you you're out of a warranty, and they can't help you.
The only solution anyone's found so far is to keep trying and hope Asus adds your serial to their database.
Click to expand...
Click to collapse
Thanks for the heads up did not know that I guess my friends and I have been lucky then unlocking our bootloaders I mean I unlocked and rooted about 10 tablets and didnt come across this lol.

Yeah, the problem first got attention when a bunch of people weren't getting OTA notifications. Some folks went to devicetracker.asus.com and entered their serial numbers and were told that the serial number was invalid. These same people got tired of waiting for the OTA and decided to just unlock their tablets and install custom ROMs. Unfortunately, they just got a network error. Someone, at some point, called Asus support about the OTA and was told about the database problem. Apparently, it hasn't been completely fixed yet. Eventually, I think, most people either got their OTAs and/or the unlocker started working. There were also reports that downgrading to .17 and doing a factory reset solved the problem for some people but not others. Other people said that clearing data for certain services made it work, but not everyone got that to work, either. The only options you have are to either wait or return the tablet and hope the replacement doesn't have the same problem.

So, if you've received OTA's and registered with device tracker it'd be a safe bet they have you in the their db, right?

Yup. I meet both criteria and just unlocked successfully.

Is there a way to re-lock an Infinity?

Hello folks. I've unlocked my Infinity using the Asus unlock tool. Well, all I really wanted was to root it (which I did) but I got the two mixed up and I also unlocked it first. I will never be loading a custom rom therefore I'd rather keep mine locked. This also voids my warranty and I'm afraid I won't be able to receive OTA's.
Is there ANY way to lock the bootloader back up like it was from the factory? If I should keep the pad unlocked, convince me why.
Thanks for any help!

No, there isn't. Your S/N is already in their database, too. You may use manual firmware updates from their site and they may still respect the warranty (to certain extent?).
There was enough threads on the two for you not to confuse them (as there is about what you can do with being unlocked), so you pretty much rushed into it. Most likely this will not make your life with the Infinity harder, however.

Dammit. I'm an idiot. Now no OTA for me. Well, I can still return it to where I bought it from. I wish I had paid more attention.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

[Q] Warranty for lifting screen when tablet is unlocked

Hi all
My Infinity has always had the issue with screen seperation around the SD card which i could live with however it looks like the little rubber lining that holds the screen in is also lifting a little bit now and I am worried that it will just get worse.
Now i recently unlocked my tablet and understand that is void warranty but as this is more of a design fault would they still cover it?
i just wanted to see if anyone here has done similar.

Heat it very gently with a hair dryer on that area to get it toasty warm (not too hot). Push it back in with your finger and hold in place for a minute.
Problem solved

sbdags said:
Heat it very gently with a hair dryer on that area to get it toasty warm (not too hot). Push it back in with your finger and hold in place for a minute.
Problem solved
Click to expand...
Click to collapse
Thanks, I will give it ago hopefully that will work otherwise I guess I can give Asus a call and see what they have to say.
Has anyone been able to make a warranty claim and get the tablet fixed even though the bootloader is unlocked?

marshysr20 said:
Thanks, I will give it ago hopefully that will work otherwise I guess I can give Asus a call and see what they have to say.
Has anyone been able to make a warranty claim and get the tablet fixed even though the bootloader is unlocked?
Click to expand...
Click to collapse
Yes! some people that had the purchased the Asus Prime from Best Buy returned it for the Infinity Claiming Munufature defect like the one you have so if you purchased at Best Buy you could replace it.

diaz2611 said:
Yes! some people that had the purchased the Asus Prime from Best Buy returned it for the Infinity Claiming Munufature defect like the one you have so if you purchased at Best Buy you could replace it.
Click to expand...
Click to collapse
I bought mine from B&H photo however i live in Australia so sending it back would be a little difficult.
I have logged warrantly claim with Asus here in Australia and will drop it off tomorrow so i guess we will see what they say.

also is it possible to get stock recovery back and go back to a stock ROM at all?

marshysr20 said:
also is it possible to get stock recovery back and go back to a stock ROM at all?
Click to expand...
Click to collapse
You can go back to the stock recovery and rom, but it isn't possible to relock the bootloader.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

richajf said:
You can go back to the stock recovery and rom, but it isn't possible to relock the bootloader.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
How is the done? are there instructions on doing so.
I did see some in another thread but reading it i think people on the JB bootloader were not able to perform these steps.

actually can i just restore the backup i created with TWRP when i had my stock ROM ?

marshysr20 said:
actually can i just restore the backup i created with TWRP when i had my stock ROM ?
Click to expand...
Click to collapse
You can use TWRP to flash the complete stock ROM ZIP.

_that said:
You can use TWRP to flash the complete stock ROM ZIP.
Click to expand...
Click to collapse
The fatal flaw in all this is that you unlocked it to put TWRP on it. That unlocker tool goes to ASUS's website, which is why the device needs wireless connected and on when you unlock so that it passes your serial number and gets back a password (custom to each device) to unlock it.
Once that is done ASUS has logged that you unlocked it and voided your warranty. I wouldnt bother with ROM changing. If they look and see you voided the warranty its a crapshoot after that if they will fix it or not.
I know on the TF201 forums many say it was fixed anyway and just as many have said they were billed.

hx4700 Killer said:
The fatal flaw in all this is that you unlocked it to put TWRP on it. That unlocker tool goes to ASUS's website, which is why the device needs wireless connected and on when you unlock so that it passes your serial number and gets back a password (custom to each device) to unlock it.
Once that is done ASUS has logged that you unlocked it and voided your warranty. I wouldnt bother with ROM changing. If they look and see you voided the warranty its a crapshoot after that if they will fix it or not.
I know on the TF201 forums many say it was fixed anyway and just as many have said they were billed.
Click to expand...
Click to collapse
I was up front with them when I rang them up and told them it is unlocked and they told me before you bring it in put it back to stock. I just restored from when i did a backup of my stock ROM with TWRP. It still has TWRP installed.
I dropped it off today anyways so i guess we will see if they do it through Warranty. On the sheet of paper they gave me with the Service Number it has under warranty ticked and they said it should be done within 5-10 business days so I guess i will just wait and see if they do it under warranty or not.

Yeah I wouldnt worry about it, locked or not has nothing to do with the screen. Now getting it back unlocked or now locked thats the question.

Zeblade said:
Yeah I wouldnt worry about it, locked or not has nothing to do with the screen. Now getting it back unlocked or now locked thats the question.
Click to expand...
Click to collapse
yes, I agree with you. The reason Asus want it back to stock is for testing and make sure the new screen is working correctly, they don't want to see custom dpi and such, save them time to flash back to stock themselves!

I'm glad that Asus at least acknowledges the difference between manufacturing failure and firmware/software failure by flashing roms.

hi guys
just a quick update, I got my tablet back today and they fixed the screen seperation under warranty and thankfully the device is still unlocked so overall the outcome was good!!!

marshysr20 said:
hi guys
just a quick update, I got my tablet back today and they fixed the screen seperation under warranty and thankfully the device is still unlocked so overall the outcome was good!!!
Click to expand...
Click to collapse
I'd say very lucky. Read one here where he sent it back hardware problem (he said) and unlocked Asus wants to charge him 250 for new board because its unlocked so he voided the warranty.

ASUS-Support Germany sucks

Hi Folks,
since October i'm a proud owner of an infinity tab.
In November i got an issue with the touch screen which stopped responding during work and i needed to set it into standby and turn it in aga in to make it work.
So i called ASUS-Support for help. After some days of mailing them and some responses they gold me, hat i have to send it to ASUS and they will take about 10 days to repair it.
It took them 43(!!!) days. In this time i got no proactive information about the progress. So i needed to ask again.
They also gave me the option to pay me the money back, i spend in this device.
But i wanted exactly that type of device.
When i got back my device i firstly was very happy, because all errors i told them were fixed.
They replaced the mainboard.
But then i considered that the device was not hit by the OTA-update and I needed to contact ASUS again.
First they asked me about the MAC of my new Main board.
So somebody missed to change it in their database for OTA-Updates.
I gave the needed information and waited for response... Nothing.
Again in asked ASUS and they told me to manually update to the actual version and wait for the next update.
Then android 4.2 got to our devices but no OTA at mine showed up.
Very angry I mailed ASUS again, and they told me to send my device back again.
I asked them, how they think to keep me online, because I already waited 43 days for the first fix.
But they didn't even react on that. It ended in the suggestion to update my device manually if I do not want to send the device in.
I now decided to never by any ASUS device again because of the bad service I get for a device for 719 € .
Cu hanswurst1979
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

hanswurst1979 said:
Hi Folks,
since October i'm a proud owner of an infinity tab.
In November i got an issue with the touch screen which stopped responding during work and i needed to set it into standby and turn it in aga in to make it work.
So i called ASUS-Support for help. After some days of mailing them and some responses they gold me, hat i have to send it to ASUS and they will take about 10 days to repair it.
It took them 43(!!!) days. In this time i got no proactive information about the progress. So i needed to ask again.
They also gave me the option to pay me the money back, i spend in this device.
But i wanted exactly that type of device.
When i got back my device i firstly was very happy, because all errors i told them were fixed.
They replaced the mainboard.
But then i considered that the device was not hit by the OTA-update and I needed to contact ASUS again.
First they asked me about the MAC of my new Main board.
So somebody missed to change it in their database for OTA-Updates.
I gave the needed information and waited for response... Nothing.
Again in asked ASUS and they told me to manually update to the actual version and wait for the next update.
Then android 4.2 got to our devices but no OTA at mine showed up.
Very angry I mailed ASUS again, and they told me to send my device back again.
I asked them, how they think to keep me online, because I already waited 43 days for the first fix.
But they didn't even react on that. It ended in the suggestion to update my device manually if I do not want to send the device in.
I now decided to never by any ASUS device again because of the bad service I get for a device for 719 € .
Cu hanswurst1979
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
You don't need "Germany" in the title. Asus support sucks period.

The usernames featured in this thread are highly amusing..
Did you contact Asus directly or go back to the shop you bought it at? Under EU law the shop is bound to give you a full 1 year warranty, you see.

Why did you refuse the money back ? With it you could have bought a completely new infinity tab with no repaired part.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

cause it was not available at my trusted shops anymore...
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

I understand
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

ShadowLea said:
The usernames featured in this thread are highly amusing..
Did you contact Asus directly or go back to the shop you bought it at? Under EU law the shop is bound to give you a full 1 year warranty, you see.
Click to expand...
Click to collapse
I contacted ASUS directly because they said it wouldn't last longer than 10 days... The shop would last longer.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

[Q] unlock tool TF700 - Keybox file

unlock tool from asus, but a error shows up:
unknown network error,
please wait and try later.
I raise a ticket with ASUS attaching screen shot of system details... after 3 days they came back with the following
> After checking with the relevant department, it seems that your keybox file
> is incorrect and therefore we unfortunately can not give any further
> support.
On questing on what a keybox file was I got
>> I have contacted the relevant department and the Keybox file is a certification file for certain google services, and we use it to be one of the conditions for our unlock process. Unfortunately we can not give any further support. We are sorry for the inconveniece caused.
I have factory reset the tablet and still does not unlock - can anyone shed any light of what the keybox file is and how to fix....
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Asus Transformer Pad FT700T
4.2.1
Build JOP40D.US_epad_10.6.1.14.10-20130801

I wonder if he knows what he is talking about.
When I unlocked it took many retries off and on over 2-3 weeks. Their server is really flaky. Eventually it did work.
I suggest continuing to retry the unlock a few times per day while you pursue the "keybox" business. Maybe you will get lucky.
ken
Sent from my XT1080 using xda app-developers app

kenryan said:
I wonder if he knows what he is talking about.
When I unlocked it took many retries off and on over 2-3 weeks. Their server is really flaky. Eventually it did work.
I suggest continuing to retry the unlock a few times per day while you pursue the "keybox" business. Maybe you will get lucky.
ken
Sent from my XT1080 using xda app-developers app
Click to expand...
Click to collapse
Yeah, it took me a week and many dozens of attempts before it worked. Asus Support was useless on the issue - it just worked one day.

Your mistake was mentioning you were trying to unlock. That throws up a red flag to Asus support. They will not do a damn thing about their unlock tool not working. Other members have had success sending email to them complaing of the Asus Device Tracker not locating their tablet. Somehow that data and this "keybox" BS are tied into one another. Sending the same exact email 4 or 5 times a day until they finally do what they SHOULD do is what seems to have worked for others.
Nothing has worked for me. I just resigned myself to the fact that I bought junk and I have to live with this POS until I can afford something better. Hell I even gave some thought to making a video of me hammering this thing into my driveway and then asking for a donation of 1 dollar from each person that wanted to see it. When donations reached 500 dollars I would post it on youtube and send a copy to Asus along with an explanation and a signature list of other Asus owners who supported the video and would like to do the same to their 700, 701 or 200. But I gave up and just live with the fact it'll never be unlocked.
Good luck!

Same for me. I am able to use the device tracker, but not the unlock tool. Asus has really pissed me off and I have committed to costing them $10k of business. Currently I'm at $1-2k. Every time I see someone looking at Asus products, I tell them not to buy. I encourage you all to do the same.
Sent from my ASUS Transformer Pad TF700T using Tapatalk