[Q] Waranty - AT&T, Rogers HTC One X, Telstra One XL

I'm having some issue with my one X from At&t and they send my a new one I have to return the old one but im worry because it was rooted, I already unrooted but still say RELOCK and I wandering is this going to affect the waranty?

It might, might not. It's really just a gamble with AT&T.
Sent from my HTC One X using xda premium

As long as there is no water damage your usually ok.
Sent from my HTC One X

From talking to AT&T warranty, I had the woman read to me their warranty void crap. Its for liquid and physical damage. Also, I asked about the boot loader. After a long wait time she talked with her supervisor, as long as the boot loader says relocked its still considered in warranty. But you have to send the phone back with the stock ruu on it.
Sent from my HTC One XL using xda premium

Related

HTC's update on bootloaders

**UPDATE 8/3/2011**
They've just posted this on facebook, I know we have S-off now but I thought I'd post it anyway :
"Since our last update, many of you have asked how the bootloader unlocking process will actually work, and in particular why HTC's most recently released devices still have a locked bootloader. Rest assured we're making progress toward our goal to roll out the first software updates in August to support unlocking for the global HTC Sensation, followed soon by the HTC Sensation 4G on T-Mobile and the HTC EVO 3D on Sprint. Because unlocking the bootloader provides extensive control over the device and modifications may cause operation, security and experience issues, new devices will continue to ship locked but will support user-initiated unlocking using a new Web-based tool.
So how will this work? The Web tool, which will launch this month, requires that you register an account with a valid e-mail address and accept legal disclaimers that unlocking may void all or parts of your warranty. Then plug in your phone to a computer with the Android SDK loaded to retrieve a device identifier token, which you can then enter into the Web tool to receive a unique unlock key via e-mail. Finally, apply the key to your device and unlocking will be initiated on your phone.
We're excited to bring bootloader unlocking to developers and enthusiasts, and we feel this new Web tool will meet your needs and continue to provide customers with the best experience. Thanks to the community for supporting these efforts! "
link
Lol s-off void warranty damn!
Sent from my HTC Sensation Z710e using XDA Premium App
MxFadzil92 said:
Lol s-off void warranty damn!
Click to expand...
Click to collapse
yeah I didn't expect that part, I mean I unlocked it using your own tool, why would that void my bloody warranty!
Wait so what happened? I dont get it
kripwalk said:
Wait so what happened? I dont get it
Click to expand...
Click to collapse
Nothing new, just more BS updates
If I unlock using revolutionary is it possible to get s-on and send it in for warranty repairs?
Sent from my HTC Sensation 4G using XDA App
I would say yes
Sent from my HTC Desire using XDA App
MxFadzil92 said:
Lol s-off void warranty damn!
Sent from my HTC Sensation Z710e using XDA Premium App
Click to expand...
Click to collapse
It always voided warranty as far as I know.
This is why most of us are not waiting on HTC to unlock our phones.
Matt1408 said:
It always voided warranty as far as I know.
Click to expand...
Click to collapse
Yes, so nothing new on that part. Anyways, i'm happy that it finaly comes
Sent from my HTC Sensation Z710e using XDA App
Lol don't really matter **** the warranty. We will just s.on if needed. We know how to
Sent from my HTC Sensation Z710e using XDA App
Dear HTC,
Please choke on a bag of dicks.
Thanks.
It's great that they're providing an easy and official way to unlock our phones. Root as soon as the next phone we buy is released!
Stop being so cynical, cynical people. :/
Sent from my HTC Sensation 4G using XDA App
So in a simple terms htc quitely waiting -.- all of us are lucky to have s-off done by alpharevx... and if we do found on how to s-on back the device our warranty wont be void coz we didnt agree on the legitimate thingy and the s-off tool made by htc...
they wont get my IMEI haha thats how there going to track down who everr use there tool people beware cut off your tell htc and check for software updates htc if your listening your a bunch of stupid "forum rule" holes
ikhzter said:
Lol don't really matter **** the warranty. We will just s.on if needed. We know how to
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
If you wanted to S-OFF using HTC's method, they would most likely keep a database of all the device IDs that have used their S-OFF tool, and from there they would know if you've voided your warranty regardless if you have returned the phone to S-ON. But to be honest the only scenario I see where HTC reject your warranty claim after doing S-OFF would be if you bricked the phone. If you are saying stuff like there is excessive dust under the screen, or there are hardware faults, they can hardly reject your warranty claim there, even if you did S-OFF.
Anyways, I bet HTC will probably continue with their tight security policy on their future phones, whilst allowing you to void your warranty and get S-OFF. To be honest this is far better than nothing, it means we don't have to wait (long) for the S-OFF of a new HTC phone to be released. Imagine, buying the latest HTC phone and having ROMs and development popping up on the XDA forums from day one. Thats fantastic.
Don't dismiss HTC's efforts just because we don't need them anymore for the HTC Sensation/EVO 3D thanks to -Revolutionary-, true for now we are happy without them, but when the next HTC phone comes out everyone will appreciate S-OFF from day one.
All u have to do is s-on....no need to worry
Sent from my HTC Sensation Z710e using XDA Premium App
Just curious, is unlock bootloader and S-Off the same? Would an unlock bootloader allows one to root his phone?
Yes.
Sent from my LG-P999 using XDA Premium App
Am I right in thinking that all previous HTC phones did not have S-ON?
If so, I am confused... That means that you are voiding your warranty to get your phone into a state every other phone is by default?

Problems after the update

So a couple of days ago I got the OTA Gingerbread update. After the update my phone has had some problems. When I text, the buttons stop vibrating sometimes. And also some of my contacts on the messaging app just show up as phone numbers. So please tell me what may be happening.
Can't offer any explanations but keep in mind, ota updates can be problematic because its insalling on top of what's currently installed, as opposed to wiping and doing a clean install.
Sent from my Inspire 4G using XDA App
I would suggest taking the phone in or possibly better off calling tech support and have them re push the update and go from there...or just root it and flash a custom ROM and enjoy the phone how it should've been.
Sent from my Desire HD using Tapatalk
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
My screen is like that and I didn't return it cause I didn't notice it a huge problem
Sent from my HTC Inspire 4G using XDA Premium App
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
bdpyo said:
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
drakizard said:
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
Click to expand...
Click to collapse
Ace Hack Kit v12 in the dev forum. Check the stickie.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Still under the manufacture's warranty and you mean my username?
Sent from my Desire HD using Tapatalk
bdpyo said:
Still under the manufacture's warranty and you mean my username?
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I contacted the admin
And yeah the guy at the store told me to call that number it was like some kind of direct line for HTC
Sent from my Desire HD using Tapatalk
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
If you search, there are procedures posted to return to stock/ s-on in the event you need to do a warranty exchange. I have done this myself and was able to get a warranty exchange.
Sent from my Inspire 4G using XDA App

Relock bootloader and TmoUS Asurion insurance.

Hey just want to know if anyone has insurance with Asurion and if they accept device swap/replacement with a relock TmoUS One S. I'm considering rooting my One S but I want to double check first.
Sent from the One.
Deductible is the same for loss or other issue, right? If it is, it doesn't matter. Issue with phone, throw it away, or use it for parts, and report it lost.
Sent from my HTC One S using XDA Premium
Samugai said:
Hey just want to know if anyone has insurance with Asurion and if they accept device swap/replacement with a relock TmoUS One S. I'm considering rooting my One S but I want to double check first.
Sent from the One.
Click to expand...
Click to collapse
I just sent my defected phone back to T-Mobile. You can still see "relock" on bootloader. Hopefully they don't call me about it or I might just play it off. Lol. Usually they check for is water and physical damaged.
If going through insurance then it doesn't matter. You're paying deduction
Sent from my HTC VLE_U using Tapatalk 2
Droidificator said:
Deductible is the same for loss or other issue, right? If it is, it doesn't matter. Issue with phone, throw it away, or use it for parts, and report it lost.
Sent from my HTC One S using XDA Premium
Click to expand...
Click to collapse
Yea you got a point.
Sent from the One.
x1tyme said:
I just sent my defected phone back to T-Mobile. You can still see "relock" on bootloader. Hopefully they don't call me about it or I might just play it off. Lol. Usually they check for is water and physical damaged.
If going through insurance then it doesn't matter. You're paying deduction
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Lol yeah I hope they don't pester you about it either.
Sent from the One.

New replacement HOX from ATT warranty 1.73

I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
dkirchik said:
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
I'd like to go ahead and confirm my experience here too.
The first four characters of my serial number are "HT24". It's not as recent as the OP's, but I'd like to think it's relatively new.
At any rate, I received a warranty replacement with 1.73.
Moreover, it came with SuperCID 111111 and the "re-locked" identifier. This doesn't particularly perturb me as it saved me a few seconds when unlocking. Yeah, I ended up with someone's leftovers with some newer parts.
Battery life on the replacement is around 5.5 hours of screentime with 30% brightness and LTE enabled. I think refurb is preferable since it's cosmetically pristine and every part has been tested more stringently than a factory original.
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
gunnyman said:
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
Click to expand...
Click to collapse
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
lowfatcreamcheese said:
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
Click to expand...
Click to collapse
good to know. I wonder why they aren't relocking the devices then.
seh6183 said:
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
Click to expand...
Click to collapse
What makes the newer hardware better? I just picked up another replacement and it is the newer hardware.
Sent from my HTC One X using xda premium
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
rohan32 said:
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
Click to expand...
Click to collapse
I have launch day supply as mine was traded in 2 weeks after launch and it's an HT 24
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
My warranty replacement also had 1.73 and HT24.
Sent from my HTC One X using XDA
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
---------- Post added at 01:49 PM ---------- Previous post was at 01:49 PM ----------
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
edit: came with 1.73...while both of my One X sit at bootloader comparing the screen the MB (grey replacement) is noticeably darker than the HT23 (white)
SkizzMcNizz said:
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
HTC or AT&T?
Sent from my HTC One X using XDA
SkizzMcNizz said:
HTC or AT&T?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
rquinn19 said:
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I'm wondering if they will check my old phone when I send it back and then charge me for it.
Sent from my HTC One X using XDA
I have an ht 25 that came with 1.73 hm that's odd lol bought it first day
Sent from my HTC One X using xda premium
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
rquinn19 said:
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
Click to expand...
Click to collapse
I don't think I've heard of HTC turning away any devices that were bootloader unlocked. They're supportive of the power user.
Sent from my HTC One X using XDA

How to brick a onex

This may sound strange...but i need to find a way to brick my phone so that not even the bootloader will work.
i tried flashing different roms from different phones but everything seems to have a script to check phone models now so it wont let me flash.
i also tried to wipe everything, cache, system and stuff and force rebooting, doesnt work either.
any ideas?
May I ask why you want to do this?
Sent from my Galaxy Nexus using xda app-developers app
Why would you want to do such thing?
Sent from my Galaxy Nexus using xda app-developers app
My earpiece volume is very low to the point i cant hear anyone while walking on the street.
i borrowed my sisters onex and hers was totally fine.
i have a service plan through futureshop but they wont take it back if i modified it (they are smart enough to check bootloader which says tampered and stuff all over it)
so in order for me to fix it/get a new one i have to brick it to the point where they cant even see the tampering
Sizzlincok said:
My earpiece volume is very low to the point i cant hear anyone while walking on the street.
i borrowed my sisters onex and hers was totally fine.
i have a service plan through futureshop but they wont take it back if i modified it (they are smart enough to check bootloader which says tampered and stuff all over it)
so in order for me to fix it/get a new one i have to brick it to the point where they cant even see the tampering
Click to expand...
Click to collapse
So you want help to commit insurance fraud? There is a saying "pull down your pants to play and you will pull out your wallet and pay". That's the risk of modding.
Sent from my HTC One X using xda premium
Well, you play you pay.
Next time, if you wanna play, research what phone to get first.
I do not believe anybody is going to help you, in fact this question is perse against xda regulations I believe.
Moderators, please close this thread!
Sent from my Galaxy Nexus using xda app-developers app
pull the phone from the unibody, sip the battery wires, put back in unibody and return it
There are countless posts about people hardbricking with recoveries and such.
Do your research... Seriously
Sent from my HTC One XL using Tapatalk 2
This dude is a joke... Research ur ****..and then you won't look like a tool.
Sent from my HTC One XL using Tapatalk 2
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Flash something from another device that will fit on the partition.. That ought to the trick.
Sent from my HTC One X
dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
When did his earpiece start being defective ? I'm sure it didn't come after rooting? he should have gotten a replacement before and than got a new one and than flashed away...butthere is a warning on every root guide that it will void your warranty but oh well.......on a another note if the op wants to brick his phone go to international one x forums and flash coredroid or android revolution roms if u want to do some damage to that baby
dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I've discussed this many times, unlocking your bootloader does NOT void your warranty.
HTC says it MAY void your warranty.
Flash a ruu and send it back would be the ethical way to go. They don't check the bootloader, they probably send it to HTC or some sort of repair center.
Me personally I would brick it to reduce the chance of them trying to stick me with the cost of the phone. But I wouldnt tell anyone
Sent from my HTC One XL using Tapatalk 2
dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support
something this forum clearly lacks
omario8484 said:
When did his earpiece start being defective ? I'm sure it didn't come after rooting? he should have gotten a replacement before and than got a new one and than flashed away...butthere is a warning on every root guide that it will void your warranty but oh well.......on a another note if the op wants to brick his phone go to international one x forums and flash coredroid or android revolution roms if u want to do some damage to that baby
Click to expand...
Click to collapse
Actually yes this problem happened after root/bootloader unlock
I am not the only one with this problem and it hasnt been the first phone ive had with this problem either
It was fine for a couple of months and then it was on and off, sometimes the volume will be normal in calls and sometimes it wont
then it just fully dies and stays a low volume
had the exact same problem with my evo3d and xperia arc
superchilpil said:
Me personally I would brick it to reduce the chance of them trying to stick me with the cost of the phone. But I wouldnt tell anyone
Click to expand...
Click to collapse
I feel the same
but i spent a long time trying different ways to do it and nothing worked.
its not as easy as my other phones
Wouldn't a bricked device be more suspicious than a defective earpiece? What would be the situation you could brick a device without unlocking the bootloader, or using a microwave? They can verify the earpiece is bad. I have some sort of defect with the screen, like a scratch or smudge between the LCD and the glass. I was just going to send it back with the bl relocked. But, my new one came with 2.20 already on it. So, I sent it back and will try again later for another, or if an exploit is found for 2.20, or take them up on the early upgrade GS III offer.
How bad is the earpiece issue? Worse than running stock sense? You may want to wait until you get a replacement to decide what to do.
Sent from my HTC One X
Use adb
Fastboot erase bootloader
Sent from my Nexus 7 using xda premium
quarlow said:
Wouldn't a bricked device be more suspicious than a defective earpiece? What would be the situation you could brick a device without unlocking the bootloader, or using a microwave? They can verify the earpiece is bad. I have some sort of defect with the screen, like a scratch or smudge between the LCD and the glass. I was just going to send it back with the bl relocked. But, my new one came with 2.20 already on it. So, I sent it back and will try again later for another, or if an exploit is found for 2.20, or take them up on the early upgrade GS III offer.
How bad is the earpiece issue? Worse than running stock sense? You may want to wait until you get a replacement to decide what to do.
Sent from my HTC One X
Click to expand...
Click to collapse
Good point. How would he explain the brick anyway?
Sent from my Speak and Spell
danny39 said:
Good point. How would he explain the brick anyway?
Sent from my Speak and Spell
Click to expand...
Click to collapse
I left my phone on the charger overnight and when I woke up it wouldn't turn on
They go through a process asking you to do certain things then the issue a replacement
Sent from my HTC One XL using Tapatalk 2
He doesn't need to explain it. He's a customer and his phone doesn't work any more.
Sent from my Nexus 7 using xda premium
there still going to ask what happened though. i bricked mine and told them i got the 2.20 update and i was watching a movie while (not on my phone) it installed and after a while checked on it and it was off and wouldnt charge or turn on. but now im on my second 2.20 replacement. first had a bad speakephone and service was crap. and this one the whites are not as white as they should be and are more pinkish and tan.

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