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[Q] New (Replacement Phone) Why can't I get a new one?

So my Sensation has been working beautifully since I got in on June 8th at Walmart. The touch screen starting acting up today July 2nd and it isn't bad but the lock screen freezes mostly and I can't unlock the phone for a until after a few attempts.
I called T-Mobile and asked for a new phone since I have insurance. They are sending me either a "new" or "like new" phone. Does "like new" mean that the phone might have scratches on it? I don't understand why the phone is only a little more than 4 weeks old and I can't have a new phone?
Is this common?

snarestud940 said:
So my Sensation has been working beautifully since I got in on June 8th at Walmart. The touch screen starting acting up today July 2nd and it isn't bad but the lock screen freezes mostly and I can't unlock the phone for a until after a few attempts.
I called T-Mobile and asked for a new phone since I have insurance. They are sending me either a "new" or "like new" phone. Does "like new" mean that the phone might have scratches on it? I don't understand why the phone is only a little more than 4 weeks old and I can't have a new phone?
Is this common?
Click to expand...
Click to collapse
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15 made in taiwan second one that works flawless is 6/6/11 SH16 made in china
*u dont have a warranty on phone? 30 days id go to store and replace it

fallenangel408 said:
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15(zenith screen) made in taiwan second one that works flawless is 6/6/11 SH16(sharp screen) made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
Click to expand...
Click to collapse
Hey fallen. Do you have dust under that SH16?
Sent from my HTC Sensation 4G using XDA Premium App

snarestud940 said:
So my Sensation has been working beautifully since I got in on June 8th at Walmart. The touch screen starting acting up today July 2nd and it isn't bad but the lock screen freezes mostly and I can't unlock the phone for a until after a few attempts.
I called T-Mobile and asked for a new phone since I have insurance. They are sending me either a "new" or "like new" phone. Does "like new" mean that the phone might have scratches on it? I don't understand why the phone is only a little more than 4 weeks old and I can't have a new phone?
Is this common?
Click to expand...
Click to collapse
Vodafone Uk only allow you 7 working days cooling off. After that you are locked into the contact and any faults with the phone have to be sent for repair and when this happens you may get a "quality assured replacement" rather than your own. Sounds like phone companies the world over try to [email protected]#k you over. Complete joke.
Sent From My HTC Sensation using Xda premium App

cjm1979 said:
Vodafone Uk only allow you 7 working days cooling off. After that you are locked into the contact and any faults with the phone have to be sent for repair and when this happens you may get a "quality assured replacement" rather than your own. Sounds like phone companies the world over try to [email protected]#k you over. Complete joke.
Sent From My HTC Sensation using Xda premium App
Click to expand...
Click to collapse
Officially thats correct, but mine (UK Voda) started to have the touch screen problem after 3 weeks, called them and they sent me a brand new one, i don't know if I got special treatment as i have been a customer for ten years or that they know of this 'fault' and are just replacing them, regardless i'm on my second.
to add the 7 day cool off is for web orders, if you buy from the store you have zero cool off.

secano said:
Hey fallen. Do you have dust under that SH16?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
no, im liking this one a lot
*heres some pics i think using flash brings out dust which i dont have there is some dust on top lol thats why i took 2 pics to show u

fallenangel408 said:
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15(zenith screen) made in taiwan second one that works flawless is 6/6/11 SH16(sharp screen) made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
Click to expand...
Click to collapse
They shipping a replacement. How do I know when mine was built?

Kurisu87 said:
Officially thats correct, but mine (UK Voda) started to have the touch screen problem after 3 weeks, called them and they sent me a brand new one, i don't know if I got special treatment as i have been a customer for ten years or that they know of this 'fault' and are just replacing them, regardless i'm on my second.
to add the 7 day cool off is for web orders, if you buy from the store you have zero cool off.
Click to expand...
Click to collapse
I thought the same about the 7 day cool off on voda uk until a couple of weeks ago when I found out on their forum they have made it across the board.
Sent From My HTC Sensation using Xda premium App

the phone is too new for them to have refurbished devices on hand.
the touch screen acting up will happen on your new phone too.

fallenangel408 said:
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15(zenith screen) made in taiwan second one that works flawless is 6/6/11 SH16(sharp screen) made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
Click to expand...
Click to collapse
Just FYI the SH16 thing has nothing to do with it being a sharp screen it is part of the serial number, and so far there have been no reports of a Zenith screen. Just want to clear this up before more rumors get started.
As far as a replacement device from Customer service they have to tell you this because it is there policy. However the device is new and they likely will not start shipping refurbished units for at least 4-6 months and maybe even longer than that. You will be getting a new device just different packaging.

snarestud940 said:
They shipping a replacement. How do I know when mine was built?
Click to expand...
Click to collapse
look at the second post pic bottom its circled in red says 6/6/11

bobsbbq said:
Just FYI the SH16 thing has nothing to do with it being a sharp screen it is part of the serial number, and so far there have been no reports of a Zenith screen. Just want to clear this up before more rumors get started.
As far as a replacement device from Customer service they have to tell you this because it is there policy. However the device is new and they likely will not start shipping refurbished units for at least 4-6 months and maybe even longer than that. You will be getting a new device just different packaging.
Click to expand...
Click to collapse
fixed it and edited

heygrl said:
the phone is too new for them to have refurbished devices on hand.
the touch screen acting up will happen on your new phone too.
Click to expand...
Click to collapse
really? How do you know? My phone has been fine for almost a month for today.

bobsbbq said:
Just FYI the SH16 thing has nothing to do with it being a sharp screen it is part of the serial number, and so far there have been no reports of a Zenith screen. Just want to clear this up before more rumors get started.
As far as a replacement device from Customer service they have to tell you this because it is there policy. However the device is new and they likely will not start shipping refurbished units for at least 4-6 months and maybe even longer than that. You will be getting a new device just different packaging.
Click to expand...
Click to collapse
Are you sure? I got into a big fight with the rep on the phone saying that I paid $148 at walmart for a new phone, and have it a little over 4 weeks (not even a month), and should expect a new phone. The rep told me I would not know if it was new or like new until the phone came. I just don't want to get a phone that has a scratch on the screen or anything like that. Am I just over reacting lol? Thanks everyone for your help!

snarestud940 said:
Are you sure?... Am I just over reacting lol? Thanks everyone for your help!
Click to expand...
Click to collapse
This...perhaps just a wee bit.

snarestud940 said:
Are you sure? I got into a big fight with the rep on the phone saying that I paid $148 at walmart for a new phone, and have it a little over 4 weeks (not even a month), and should expect a new phone. The rep told me I would not know if it was new or like new until the phone came. I just don't want to get a phone that has a scratch on the screen or anything like that. Am I just over reacting lol? Thanks everyone for your help!
Click to expand...
Click to collapse
Like new means like new. No scratches or any visual or hardware defects. Relax
Sent from my HTC Sensation 4G using XDA Premium App

Thanks guys. Just worried about paying for a new phone on June 8th and getting a crappy one now. Is that true that they don't send out refurbished phones yet?

Date
Just looked at my box. 5/24/11. Made in Taiwan. Isn't that extremely early?

howetechnical said:
Like new means like new. No scratches or any visual or hardware defects. Relax
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
If they are like new it will probably be the ones customers return during their cooling off period and cancel.
Sent From My HTC Sensation using Xda premium App

AHHH!! I love This Phone But

I really love this phone but the build quality that HTC use to be SOOO well known for seems to have gone out the window. I bought the AT&T One X when it first came out and had to have it replaced atleast 3 different times before my 30 days were up due to a number of different issues. The last one I got I've had for probably 2 months now and everything had been great up until a couple days ago. About a quarter of the way up the screen from the bottom does not recognize touch. If I use an app or something to draw a line down the screen, when I get to that spot it leaves a blank area and then the line starts again when I get past that area. One whole row on the keyboard I can't use any of the letters and atleast one of those letters is part of my gmail address so I can't enter it. When I'm scrolling in say the settings menu, the screen will be real jittery if my finger goes into the area where it's dead at or it will think I'm pressing instead of scrolling and randomly open up menus or apps. I do have insurance on the phone but I know it's not something they will swap in store since I'm past my 30 days so it will have to probably have to be sent for repair and I can almost guarantee they will update it to the latest release so I won't be able to root or anything else. Just curious if anyone else has had issues with the touch screen going out on there One X?

Sucks sorry to hear about your phone... Just terrible bad luck

I've had mine from day one of release and have had no issues what so ever... I'm sorry your having such bad luck with yours
Sent from my HTC One X using Tapatalk 2

Sorry to hear about that. Mine has been solid so far, no known issues/defects.
Going into my first month as a new Telstra customer.

Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.

Tiffany84 said:
Ya, I'm just worried about them refusing to fix it since the bootloader has been unlocked. I have insurance through AT&T but I don't know how things like that work since I've never been in this situation before.
Click to expand...
Click to collapse
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X

I have had no issues with my One X and I've had it for nearly four months now...

ChongoDroid said:
Just brick it Tiffany, to the point where "unlocked" is nowhere in sight lol
Sent from my HTC One X
Click to expand...
Click to collapse
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium

Just trade it, they can't deny you because of a hardware issue because you flashed custom.software
Many people send them in unlocked, ruu it to stock and you're good to go
Sent from my HTC One X using Tapatalk 2

Never ever had any of these issues
Sent from my magical box

You may not believe this but I've had 10 One X's and all have had problems. 5 were exchanged in store during the 30 days and 5 were sent as warranty replacements. The one I have now seems to be the most usable but there are still a bunch of problems (wifi signal fluctuates a ton, loud rattling noise when using vibrate). I've never seen a phone this nice but with so many quality control issues. All of the One X's I've had have gotten really hot with use.
Sent from my One X using xda app-developers app

ive never had any problems with this phone whatsoever, (Knock on wood) other than getting alittle warm playing a game while its charging

I feel your pain, bro. I purchased my Intl One X at full price at the time, which was $669.00 USD. It died two weeks later when the charging/data port stopped working. I sent it into HTC and after many phone calls to Tier 2 escalations and 2 months, they finally told me they could not repair my phone because of an Apple injunction on importing the motherboards to the US. This is how I came to be with the One XL.
The whole experience was IMO completely ridiculous and I've never experienced such horrible customer service from any company ever. They even tried to charge me to diagnose the problem with my phone. I fought them and got them to pay for the fee themselves. If I had paid it, would they have refunded it a month later when they told me that they couldn't fix my phone? Doubt it!
I got to use my original One X for a full two weeks before it died. Spent 2 months badgering HTC America about where my phone is, when is it going to be fixed, whats wrong with it, etc... only to be told "Sorry, you're ****ed!"
This story repeats itself tons of times in the One X forums from many different users. While I think the One XL is sweet (only because of LTE, if I had to use HSPA+ I'd still be really pissed and probably wouldve just sold it) I'll never buy or recommend HTC again.

Yeah I'm on my third now. Speaker keeps dying. Volume is so low that it's impossible to hear anything.

Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement

ECEXCURSION said:
Don't suggest she brick her phone.
Sent from my HTC One X using xda premium
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Click to collapse
And why is that?
Sent from my HTC One X

ChongoDroid said:
And why is that?
Sent from my HTC One X
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Click to collapse
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS

blade30p said:
Because although not illegal, it's clearly immoral. Why do you think the cost of insurance has gone thru the roof?
It's because of (insert appropriate insult here) like you that suggest she do something like that.
Sent from My Omega powered beast, using Xparent ICS
Click to expand...
Click to collapse
Cool story Hansel, show me one supporting link that suggests unlocked bootloader returns are the reason for high insurance rates. Tell me it's the modding communities fault and not every Tom, ****, and Harry that returned their phone because it was too quiet, too bright or it hurt their feelings.
Any other burning questions Gertrude?
Sent from my HTC One X

lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
3 months ago I would have disagreed w you. But now I totally concur. The QC of HTC is just horrendous.

lazarat said:
Htc fanboys might hate apple and samsung as much as they want but truth is that none of those companies have customers that still have problems with their phone even after getting the 10th replacement
Click to expand...
Click to collapse
Apple? Sure. But Samsung? No. I just bought the HTC One X because I replaced my Galaxy S III so many times for various problems that AT&T would not exchange it anymore. Also, my third Nexus 7 is on the way. I think quality control has gone downhill across the board.

2nd Faulty Replacement, Now what?

Hey guys,
Time for a little advice. I have the HTC One XL on ATT, and began to notice sever screen rippling on the sides and middle of my device. So, naturally, I called warranty and had it replaced. That replacement came back with screen ripples worse than the original device. So I called again, and they overnighted a second replacement. Just came in this morning. 3 dead pixels, and a prominent ripple effect along the left side of the device towards the middle.
I've heard stories about getting it switched for another device, but is that even possible? What are your guy's thoughts?

http://forum.xda-developers.com/showthread.php?t=1839514
from my HTC One XL using Tapatalk 2

Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app

SkizzMcNizz said:
Try getting 10 replacements before getting one halfway decent. I have to admit tho that AT&T is good with sending out replacements no questions asked.
P. S. How bout we let mods do their job instead of us trying to do it for them. Just sayin'.
Sent from my One X using XDA Premium HD app
Click to expand...
Click to collapse
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.

HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Well unfortunately they send out nothing but refurbs, you just gotta keep going until you get a good one.
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Sent from my One X using Tapatalk 2

superchilpil said:
They used to let you walk into a store and exchange your broken device for a brand new one. Not the case anymore.
Click to expand...
Click to collapse
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?

redpoint73 said:
If you happen to have a AT&T Device Support Center near you, I believe they will swap it out for you right there: http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820#fbid=raRvhaTUUJr
Its not official policy to let you switch to a different phone. But I've heard of cases where they will do it, if you've gone through several bad refurbs, and b1tch loud enough at the right people. Having multiple lines, long time customer etc. helps also.
I think the One X is fundamentally a good phone, and HTC makes good hardware. As mentioned before, its probably a matter of the fact that you are getting refurbs and not new ones. Its a bit odd that you have had 3 phones with the exact same issue. Maybe the screens get damaged when they fix the phones and re-assemble them?
Click to expand...
Click to collapse
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X

HTC_Phone said:
They're definitely good at sending the replacements, no lies there. Only problem is that they're defective upon arrival.. Which isn't good at all.
I don't want them to keep sending replacements if they're all going to be broken, ya know?
P.S.- I thought that since this was more of an issue and advice kind of thing, that maybe general would be a good idea? Not exactly asking a direct question. I've been on XDA for a while, I know the rules.
Click to expand...
Click to collapse
Right. That's what I was saying. The poster above my first post is not a mod.
Sent from my One X using XDA Premium HD app

The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app

Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.

HTC_Phone said:
Right? I called today and they said it was ridiculous that I've been getting defective replacements. The guy said he's gonna send me one more, and if it's broken that he'll give me a free make/model change.
Click to expand...
Click to collapse
So when do you get your replacement??

max63094 said:
So when do you get your replacement??
Click to expand...
Click to collapse
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.

HTC_Phone said:
Just got my third one today. All three were defective. So we'll see what happens tomorrow when AT&T calls me and I'll see which phone they're gonna let me get.
Click to expand...
Click to collapse
One x+?
Sent from my One X using Tapatalk 2

superchilpil said:
One x+?
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/

HTC_Phone said:
Who knows? I'm gonna ask for the One X+, and see if they'll let me go that route. But who knows honestly. But there's a good chance I'll be leaving the One X unfortunately :/
Click to expand...
Click to collapse
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2

superchilpil said:
See I would demand that phone or have them send me replacements until I get a good one
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.

HTC_Phone said:
That's my plan. Demand the One X+, or even the GSIII if I have to. But I will not take another refurbished phone. The guy says a free make/model change was in order if this 3rd device came faulty, which it did.
Click to expand...
Click to collapse
I had something similar happen to me but I have a replacement center near by so I wouldn't of left until I got a good phone
Sent from my One X using Tapatalk 2

This is why I refuse to get anything refurbished. I'd rather spend extra money for something that wasn't previously screwed up..
Who wants to bet that these refurbs he's been getting were previously ICJ bricks... Anyone?
Sent from my HTC One XL using xda app-developers app

HTC_Phone said:
Device Support Center is 6 hours away unfortunately
That was my thought. When I got my One X new, it wasn't having the screen issues. Then they started appearing. So I called and got the replacement.
Granted, I know that all screens are going to flex if you press on them. That's just a given. But the One X (As told by HTC themselves) should not have as severe flex as I've been getting on all 3 devices. That isn't right.
I guess I'll call and see. We have 3 lines on the plan right now, and my family has been on ATT since it was called Cingular. So I'll see what happens. three phones just doesn't cut it when they all break
EDIT: Just got off the phone. They're sending a third replacement overnight. If this third one doesn't work, they're giving me a free make/model change. Hopefully this replacement is good though, I love the One X
Click to expand...
Click to collapse
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
Hunt3r.j2 said:
The reason why it happens is probably because you're getting refurbs which are basically returned devices that were only checked to see if they turned on and did not have major damage.
I would press for constant replacement until you get a perfect device.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app

SkizzMcNizz said:
They told me they would do the same and at the time the only phone that was close was the sgs3 but they said I couldn't have that one. They gave me a choice of like 3 old phones. I was pretty pissed.
Sent from my HTC One X using XDA Premium HD app
---------- Post added at 03:53 PM ---------- Previous post was at 03:44 PM ----------
+1
After 10 replacements not one was in "good" condition until the one I have now. But now that I think about it the more I can see the reason this one also was returned by someone and just sent back out by AT&T without checking or fixing it. It's extremely laggy at times for no apparent reason even after a factory reset and rom change and the vibration rattles pretty loudly. I never can notice a difference with the custom kernels set to 2.1ghz. Seems the same as 1.5. Those seem to be the major things. I wasn't looking for those problems tho.
The problems the other phones had were mostly screen and build problems. Overheating also.
Anyways, that's why I left AT&T and now use Straight Talk and buy my phones straight up and unlocked.
Sent from my HTC One X using XDA Premium HD app
Click to expand...
Click to collapse
Who knows what this guy will say. The One X is a high quality phone. I guess it all depends on the rep you get because I've heard reports of people getting credit on their account, and a guy got the GS3. But I won't settle for anything less than the One X

HTC One Mini Cracks

Hi guys.
I have recently upgraded to the HTC One Mini and I have to say that I'd love this handset if it wasn't for the fact that the plastic edge/chassis keeps cracking. I am on my second handset as Vodafone were happy enough to replace my first one when I reported this issue to them but it has happened again on my second. These small cracks were not there when I first got either of the two handsets but seemed to appear after a few days of use. I have been back to the store again and they will replace the handset or let me change to a different model/brand so there is no issue there. My question are: Has anyone else had this issue? As I can't seem to find any info on other instances. And, Does it's big brother the HTC One have the same issue as I may upgrade to that?
Cheers guys any info would be appreciated.

So I got mine from Vodafone the first day they came out ..your post has had me scurrying to a bright light to check.
So far no cracks...pheeeew
Where do they appear for you...can you take a picture? Are they the same place each time?
Can you think of anything you may be doing that could trigger it? Heat etc
All the best,
Sam
azzerc said:
Hi guys.
I have recently upgraded to the HTC One Mini and I have to say that I'd love this handset if it wasn't for the fact that the plastic edge/chassis keeps cracking. I am on my second handset as Vodafone were happy enough to replace my first one when I reported this issue to them but it has happened again on my second. These small cracks were not there when I first got either of the two handsets but seemed to appear after a few days of use. I have been back to the store again and they will replace the handset or let me change to a different model/brand so there is no issue there. My question are: Has anyone else had this issue? As I can't seem to find any info on other instances. And, Does it's big brother the HTC One have the same issue as I may upgrade to that?
Cheers guys any info would be appreciated.
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Click to collapse

I do have photographs but I can't upload or link them as I don't have enough posts. I will do it when I achieve the 10 post mark.
The situation at the moment is that the Vodafone store manager has passed photos onto the local HTC rep and we are awaiting a response. As for potential causes I have no idea as I am particularly careful with my phone's (to protect resale values) and even more so as this is a brand new handset.
Sent from my HTC One Mini using Tapatalk 2

Keep us posted.

Hi, I'm planning on getting this phone in a few days. If you want you can PM me the pictures and I'll upload them in this thread for you. Otherwise you can probably upload them to an image hosting site and then link to them.

I experianced the same issue !
I preordered the mobile, I got it like a month now. I take care of this mobile. It never fell on anything.
But it has this mini mini cracks on the plastic edge (left corner, downside.)
It wasnt there when I got the phone, but it appeared from nothing !
Same as yours.
I guessed that the phone got hot while charging, and the aluminium started getting a little bigger. So the plastic was pushed outside and cracked.
Sent from my HTC One mini using xda app-developers app

after 5 days no problems and no cracks, i keep you updated if something happens.

I received mine device yesterday and have spotted no cracks.

wonder if this is vodafones (euro) mini or the US as well. I'm abit hesitant now on picking this up with a chance that the plastic frame might start cracking later on.

Hopefully this will work. There are a couple more cracks on other photos but I have left them on my laptop at work.
hxxp://img.tapatalk.com/d/13/09/07/3amama9u.jpg
Not much has changed since my last post I have noticed one more crack and I am still waiting for the store manager to get back to me with feedback from the HTC rep, I may pop in tomorrow to follow up on the issue.
Sent from my HTC One mini using Tapatalk 2

azzerc said:
Hopefully this will work. There are a couple more cracks on other photos but I have left them on my laptop at work.
hxxp://img.tapatalk.com/d/13/09/07/3amama9u.jpg
Not much has changed since my last post I have noticed one more crack and I am still waiting for the store manager to get back to me with feedback from the HTC rep, I may pop in tomorrow to follow up on the issue.
Sent from my HTC One mini using Tapatalk 2
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same here, what are u guys doing? back to reseller and ask for a new one? i think they will tell me its my fault.

A good friend got his mini a few days ago.
He already has the crack !
It did not fall...
Sent from my HTC One mini using xda app-developers app

also have a small crack at the volume down button... and I even use a silicon case
mine is from Vodafone-DE.

Is everyone having this problem using this a Vodaphone user or is it happening on all carrier's versions?

I hate to say it but mine is still crack free. Got it from Vodafone UK on the 17th August.
Crossing my fingers here...

Hi,
I have also two cracks, one at the volume down button, and one at the bottom side of my mobile.
Vodafone DE will replace it, but actually they know nothing about this problem. Looking forward to my replaced mobile.
Andy
Sent from my HTC One using XDA Premium HD app

andyecht said:
Hi,
I have also two cracks, one at the volume down button, and one at the bottom side of my mobile.
Vodafone DE will replace it, but actually they know nothing about this problem. Looking forward to my replaced mobile.
Andy
Sent from my HTC One using XDA Premium HD app
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Click to collapse
Same cracks at exactly the same positions, also with Vodafone-DE.
I will wait for the black-version - don't think it will work, but maybe I will get a new black one

i have one on mine near the bottom... its a new AT&T model
its not serious enough for me to be bothered... pretty much every HTC phone ive ever had has had some sort of manufacturing defect like this (HD2, Sensation, MT4G, One, One Mini)

i've got about three cracks on mine from ATT- doesn't seem like too big of a deal but if it leads to something (for anyone) we should all agree to come back here and say.

Got a new device, warranty by VF DE. Actually no cracks, production date 01.09.2013.
Hopefully better quality...
Andy
Sent from my HTC One using XDA Premium HD app

What is your hardware version?

Dial ##778# on your Verizon HTC One M8, press send, choose view mode, and tap display. My HW Version Is 0004 with a manufacture date of 03/27/14 . My friend has one and his is version 0004 with manufacture date of 03/09/14. I'm bringing this topic up because my HTC One M8 is different from his in a lot of ways. Brighter screen, loose volume buttons, the list goes on. So XDA, what HW Version is your HTC One M8?
HW Version: 0004
Screen: unless you have another M8 to compare to, then you probably won't notice, but my screen is beautiful with bright pure whites.
Volume rocker: loose
Camera: scratches easily
Power Button: raised
Manufacture date: 3/27
Add anything that you feel like adding.
Edit: I looked at my friends hw version wrong, it says 0004 and not 0003. But I'm still interested in knowing if their are any other hardware versions out there. Also, any similarities between manufacture dates and quality of phones.

0004 here manufactured 3/10/2014 mine the only two things that bug me are the power button is really flush whereas my other one it sticks out more and has a more tactile touch to it... Also my SD card tray sticks out a bit on the one side and the other one I bought doesn't... I'll have to check the other phones HW # later and update...
As a side note my CPU bin is 13 with this hardware #... Supposedly higher bin numbers tolerate OC'ing better than lower bins.... Not sure cause I haven't OC'ed a phone in a few years though lol...
Sent from my VZW M8
Not sure if the HW# and CPU binning have any correlation to each other just figured I'd throw that in...
Firewater also worked on this version no problem
Other M8 is 0004 3/12/2014... No defects or flaws

Mine's 0004 with mfg date of 4/9/14.
It would be interesting to see if anyone has an 0005 or higher if those are the phones that firewater is not working on. It worked fine on my phone. Of course this may have absolutely nothing to do with it...

Why not just go to Settings>About>Hardware Information?

spotmark said:
Why not just go to Settings>About>Hardware Information?
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004 as well here and my phone works fine except for a defective screen... I think hardware information is something added in with sense 6 toolbox BTW...
Sent from my HTC6525LVW using Tapatalk

wtoj34 said:
I think hardware information is something added in with sense 6 toolbox BTW...
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Ah, I see.

wtoj34 said:
004 as well here and my phone works fine except for a defective screen... I think hardware information is something added in with sense 6 toolbox BTW...
Sent from my HTC6525LVW using Tapatalk
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What's defective about your screen? Dead pixles? That's what my first HTC one m8 had. But I didn't know about the manufacture date and hardware version at the time. I exchanged it within my fourteen days.

HW 0004, 5/16/14.
I was able to s off using Firewater.
Also curious since I got this phone with advanced exchange, saw the refurbishment line says NO. I guess I got a new phone??
Sent from my HTC6525LVW using XDA Premium HD app

0004 4/21/14

lucky_strike33 said:
HW 0004, 5/16/14.
I was able to s off using Firewater.
Also curious since I got this phone with advanced exchange, saw the refurbishment line says NO. I guess I got a new phone??
Sent from my HTC6525LVW using XDA Premium HD app
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Yes sir. That's a brand new phone then. How's your volume button?
sfobrien said:
0004 4/21/14
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Pretty new, any little things bug you about your phone?

Originally Posted by sfobrien View Post
0004 4/21/14
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BygSii said:
Pretty new, any little things bug you about your phone?
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No complaints here. Running CleanROM and ART.

wtoj34 said:
004 as well here and my phone works fine except for a defective screen... I think hardware information is something added in with sense 6 toolbox BTW...
Sent from my HTC6525LVW using Tapatalk
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Kind of hard to explain. If you look at it from an angle you can see two tiny lines of white gives away that the screen was installed poorly. With a black picture on the display you can see this area on the right end of the screen that sort of looks like a crease against the screen. When you put the slightest bit of pressure on that right side of the screen you get the same effect as pressing on a TV or monitor... Don't know if there's a term for it but its annoying. Didn't consider replacing it until after the 14 day period. After that I figured it wasn't worth a possible refurbished phone so I live with it. I was able to s off first try on hardware 004 BTW.
Sent from my HTC6525LVW using Tapatalk

Mine is 004 & 5/10/2014 it seems mine has been the newest posted. Mine was a brand new asuron replacement was very nice to not be a refurb. I think the m8's there are a lot more warranty returns to refurb so the replacements we do get are brand new most times, cant complain about that htc has done pretty good with the m8 and the m7 was pretty good too, we really cant complain unlike the guys running samsung phones they can complain lol.

version
0004 3/6/2014 for me.. the only issue I have is where the lower right speaker grill meets the screen.. it's slightly raised. You can't see it unless you look very close or slowly move a finger across the section.

BygSii said:
Yes sir. That's a brand new phone then. How's your volume button?
volume buttons are firm, no problems with them.
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