WiFi Calling: REG09 "Missing911 Address" Error - HTC One S

I am using the stock ROM and currently roaming overseas right now and cannot connect to WiFi calling no matter how many networks I try to access. It attempts to connect and then goes from blue to red and says "REG09 "Missing911 Address..." TMO is useless in their effort to resolve this, my 911 address is in my profile, and the same problem is happening on my friend's TMO Galaxy SII.
Anyone have any solutions?

You need to register you physical address with Tmobile. This is required for 911 emergency response calling.
Then try flushing your cache and see if it resets.

My 911 address IS registered and always has been!

f10a said:
My 911 address IS registered and always has been!
Click to expand...
Click to collapse
You have correct sim card? The one come with phone will works. Or call customer care.
Sent from my HTC VLE_U using Tapatalk 2

Yes I have the correct sim card. WiFi calling was working at my house but as soon as I left town I get the 911 address error.

f10a said:
Yes I have the correct sim card. WiFi calling was working at my house but as soon as I left town I get the 911 address error.
Click to expand...
Click to collapse
Are you oversea? Chance are it won't work. Only in the states.
Sent from my HTC VLE_U using Tapatalk 2

f10a said:
I am using the stock ROM and currently roaming overseas right now and cannot connect to WiFi calling no matter how many networks I try to access. It attempts to connect and then goes from blue to red and says "REG09 "Missing911 Address..." TMO is useless in their effort to resolve this, my 911 address is in my profile, and the same problem is happening on my friend's TMO Galaxy SII.
Anyone have any solutions?
Click to expand...
Click to collapse
I get the same issue using the WiFi at work. I have the address set up and everything but I think it has something to do with the network settings and maybe a certain port being closed or some sort of network restrictions. I think I liked the old WiFi calling app better because it didn't have the requirements this integrated WiFi calling does and it worked on a lot more WiFi networks for me wish that fixed that.
Sent from my HTC VLE_U using xda premium

TMO advertises WiFi Calling to be used when roaming to avoid roaming charges, so doubt that is an issue. As for the network, I have tried many networks in several European countries to no avail - including friend's networks that have no potential port blocking like some hotels do for example.

Related

[Q] Internet Issues

I just got my Sensation today, unboxed it, but it won't do anything over the internet over wi-fi. I have connected it to my wi-fi router and it says it is connected with 4 bars of signal, but whenever I try to go to a webpage it brings up the Android fault screen saying "Webpage not available", it seems to do the same thing when connected through my pc (having said that, I am less sure my settings are correct for that to work).
I have moved from a Motorola Milestone, which works perfectly on the same network.
Does anyone have any ideas what I am doing wrong?
Cheers,
Dave
triviadave said:
I just got my Sensation today, unboxed it, but it won't do anything over the internet over wi-fi. I have connected it to my wi-fi router and it says it is connected with 4 bars of signal, but whenever I try to go to a webpage it brings up the Android fault screen saying "Webpage not available", it seems to do the same thing when connected through my pc (having said that, I am less sure my settings are correct for that to work).
I have moved from a Motorola Milestone, which works perfectly on the same network.
Does anyone have any ideas what I am doing wrong?
Cheers,
Dave
Click to expand...
Click to collapse
the only thing i can personally think is try making sure your router has all the latest drivers.....better yet...try to connect to a different wifi spot to eliminate phone or router. if, with a different known working router it doesn't work, then get worried.
I'm having similar problems. With my Vodafone sim everything works fine, but with my T-Mobile sim (which I want to use until my number is ported), I get 4 bars of HSDPA signal but no data connection and the wi-fi doesn't work.
bjones4 said:
I'm having similar problems. With my Vodafone sim everything works fine, but with my T-Mobile sim (which I want to use until my number is ported), I get 4 bars of HSDPA signal but no data connection and the wi-fi doesn't work.
Click to expand...
Click to collapse
Thanks, glad I'm not the only one. I've just tried it with my T-Mobile sim, and that has the same problems. Will probably try calling vodafone tomorrow or going in store, I hold out more hope of finding someone helpful online though. My experience of store staff is not 100% positive for technical stuff.
WiFi is good on mine although I don't get a 3g signal at all at home. T mobile sim doesn't connect to internet either but hopefully that should be because the internet settings should be changed for t mobile. I'm hoping that any issue we have can be sorted with a new radio.
agent.m said:
WiFi is good on mine although I don't get a 3g signal at all at home. T mobile sim doesn't connect to internet either but hopefully that should be because the internet settings should be changed for t mobile. I'm hoping that any issue we have can be sorted with a new radio.
Click to expand...
Click to collapse
You'll probably need to add new APN settings for t-mobile, as the Vodafone Sensation only has the vodafone APN.
lol that what i meant. but vodafone should have a better signal that t-mobile its struggling to keep 1 bar. hope this not one of those antenna bugs that my old tytn 2 had
I've not yet tried WiFi but my mobile data is now working fine on T-Mobile with the following APN settings;
Name: TMobile GPRS
APN: general.t-mobile.uk
Username: user
Password: pass
Enter that via the APN option in settings under wireless networks.
Sent from my HTC Sensation Z710e using XDA Premium App
It looks like it is a problem with my router / network. I have managed to get wireless working on a different wireless network, so I think I need to play with my router to see if I can get that to work.
Thanks for all the help guys.

[Q] Wifi without simcard

I would like to know if there is any way I can have my WiFi internet on my MT4GS,without my Sim card in the phone .Probably just surfing the net or using "whats app". I have tried and my cell doesn't connect to the WiFi router at all.Can someone advise on settling this matter ? My phone is unlocked and rooted.I haven't taken the update,so I'm still on the stock ROM.
I used my old windows touch pro 1 cell and it connects to the WiFi router without Sim card.So what can I do to get the WiFi internet on my MT4GS?
You should just have it.
I have two of these devices - one on T-Mobile, the other bought aftermarket out of plan. No sim card, yet I connect to wifi everywhere, even use it as a wifi bridge to my router for a desktop in my home.
Just go into settings, wireless settings, then turn on wifi and tap 'wifi settings' underneath it. You should see your network in the list, just tap it and enter a password if necessary.
Done.
This doesn't work for you?
Sim card has nothing to do with wifi, only cellular.
Maybe the fact that your phone is rooted. But I don't know my rooted cliq is rooted an connects to WiFi fine...
Sent from my myTouch_4G_Slide using xda premium
PentraRAWR said:
Maybe the fact that your phone is rooted. But I don't know my rooted cliq is rooted an connects to WiFi fine...
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Could be, my buddy has a stock mytouch and he can't get on wifi without a sim either..
Sent from my myTouch_4G_Slide using Tapatalk
I don't think so - I just got it back from HTC and it's not rooted yet, still stock the same way I shipped it out to them. Gets on wifi fine with no sim card.
It does have an S-OFF bootloader, but I don't see how that would matter.
I do find this curious.
What exactly happens when you try to connect to a wifi network?
Does it even see the wifi networks?
Where does the ability to connect fail?
You should be able to connect. It'll have that option at the HTC setup wizard.
Sent via smoke signal.
Blue6IX said:
I don't think so - I just got it back from HTC and it's not rooted yet, still stock the same way I shipped it out to them. Gets on wifi fine with no sim card.
It does have an S-OFF bootloader, but I don't see how that would matter.
I do find this curious.
What exactly happens when you try to connect to a wifi network?
Does it even see the wifi networks?
Where does the ability to connect fail?
Click to expand...
Click to collapse
Says scanning ,then tries to acquire ip address then it disconnects and starts all over with the same result.Secondly I remembered the last two programs that were causing me problems in installing and uninstalling were Bloater and Busybox ,before my WiFi went haywire.I gave up trying and hence I was preparing to send my cell back to HTC, since it was still within the warranty period.I unrootted my cell and now my WiFi works again.So i really can't say exactly what caused this malfunction as yet .Thank you guys,for such quick responses.This really makes me feel proud to be part of an outstanding group of people here,and as whole, part of xda-developers.I thank you all for your help an assistance.Hopefully this information might help someone else someday.
Maybe it's your router
Sent from my myTouch_4G_Slide using Tapatalk
No my girlfriend,has the same phone with me and it connected .Had tried another router and it still didn't connect.
I do it all th time with several brands of phones. I have had problems the constanly connecting and reconnecting when there are too many devices around at the same time.
Sometimes it is the router and internet going through "spells".
Sent from my Bulletproof_Doubleshot using Tapatalk
Yes, "innerwebs" with wifi works without a sim card.
My g2 AND my other 4g slide both connect to my router without a sim in them.
But they are rooted with different roms so......

Missing 911 Address renders WiFi Calling useless!

I still cannot use my WiFi calling feature of the One S TMO ANYWHERE outside the USA! TMO touts the wifi calling feature as a method to reduce roaming charges when traveling abroad but the f$$%king app fails to work! I continues to alternate between red and blue with the MISSING 911 ADDRESS error constantly popping up. TMO says my address is in their system and their tech support is clueless.
I have the problem with the stock ROM and when using Trickdroid.
Anyone have any solutions?
Have your phone on and have Wi-Fi calling active. Then take the SIM card out and put it back in. You can also try rebooting without the SIM in and then re-insert
Sent from my HTC VLE_U using xda premium
Forgot to mention the problem exists on my SGSII!
I had same issue. I went to my online T-Mobile account and added the address under Profile / Customer Information and the probl went away.
Sent from my HTC VLE_U using xda premium

[Q] Custom Roms won't connect to ATT Microcell

Ok, so my situation is a bit complicated, so bear with me. I've got an ATT voice plan, with no data or text. I've got an unlocked/rooted SK4G. I'm currently running GOv3.3. I was working just fine on the ATT network, but the people in the office next to mine couldn't get ATT signal, so they setup this little ATT microcell thing. It's about the side of a router and I guess it's basically giving them access to ATT via VOIP. They add their phone numbers to the list and then they can get on. Somehow, this thing is running over the regular ATT signal that I WAS getting just fine in my office on the other side of the wall. Now, I can't connect to ATT's network while inside the building. He's tried to add me to his list, but I can't connect to his microcell either. It doesn't show up at all when I search for carriers. He said that when he added me to his list, it gave him some message about how my number isn't registered with the att network. I'm trying a couple of different modems now just in case it's a modem issue, but I have little hope of that working. Any thoughts?
Have you tried manually searching for available providers to see what shows up?
Sent from my SGH-T839 using xda premium
RicAndroid said:
Have you tried manually searching for available providers to see what shows up?
Sent from my SGH-T839 using xda premium
Click to expand...
Click to collapse
Thanks for the reply. Yes, I guess I didn't explain clearly. It shows ATT when you search, but it won't register n the network. If I unplug that damned microcell thing they're using, then I can connect just fine.
SgtMac02 said:
Thanks for the reply. Yes, I guess I didn't explain clearly. It shows ATT when you search, but it won't register n the network. If I unplug that damned microcell thing they're using, then I can connect just fine.
Click to expand...
Click to collapse
You might need to set your apn manually for it
Sent from my Team Nightmare Amaze4G with Sense 4.0
azcledel said:
You might need to set your apn manually for it
Sent from my Team Nightmare Amaze4G with Sense 4.0
Click to expand...
Click to collapse
Excuse my naivety, but can you explain that one to me? I have no idea what that means our how to do that. Though. ..I suppose I could probably find out with a little googling.
SgtMac02 said:
Excuse my naivety, but can you explain that one to me? I have no idea what that means our how to do that. Though. ..I suppose I could probably find out with a little googling.
Click to expand...
Click to collapse
Apn is access point name its pretty much the address and port that your phone uses to connect to your network. You can find the setting for this under network settings.
Your using a T-Mobile phone to run on att I'm surprised you get service at all. Even having the device unlocked you still need to set up the apn which by default would be all tmobile. Definetly Google it because I do not know att apn settings I've always used T-Mobile. Hope my brief summary was at least a little help
Sent from my Team Nightmare Amaze4G with Sense 4.0
azcledel said:
Apn is access point name its pretty much the address and port that your phone uses to connect to your network.
Your using a T-Mobile phone to run on att I'm surprised you get service at all. Even having the device unlocked you still need to set up the apn which by default would be all tmobile. D
Click to expand...
Click to collapse
This is actually a REALLY common thing to do. As long as you're using a GSM phone, it doesn't matter what provider it was originally used on, you can use it on another GSM network. This is my 3rd such phone (from t-mobile to ATT) and I've never had any problem getting them to work on ATT. And this phone still works just fine on ATT also...as long as I'm not within range of that damned microcell thing they're using in the office on the other side of this wall. As soon as I step outside, I connect back up to the normal ATT network.
SgtMac02 said:
This is actually a REALLY common thing to do. As long as you're using a GSM phone, it doesn't matter what provider it was originally used on, you can use it on another GSM network. This is my 3rd such phone (from t-mobile to ATT) and I've never had any problem getting them to work on ATT. And this phone still works just fine on ATT also...as long as I'm not within range of that damned microcell thing they're using in the office on the other side of this wall. As soon as I step outside, I connect back up to the normal ATT network.
Click to expand...
Click to collapse
I have no idea with anything to do with microcells I just figured I'd try to share a fix I know works for lots of people. I hope you get this issue worked out
Sent from my Team Nightmare Amaze4G with Sense 4.0
This may be something you have done already but I figured.... ahhh, what the hell. Have you tried removing the sim card for a minute then insert it and power it on?
Sent from my SGH-T839 using xda premium

XT1955-4 and WiFi calling in the UK

I have the XT1955-4 (hardware version is PVT1 if that means anything to anyone) and live in the UK but I'm having trouble getting WiFi calling on EE. Both Motorola and EE have told me it should work, but I don't get any indicator that it's enabled and when I try to call a number I get an error telling me to connect to a wireless network, even though I am connected to one and have no issues with Internet connectivity.
I spoke to somebody from EE but he was completely stumped. His best guess was that it's because I'm in the process of transferring my number across via PAC but he admitted he was pretty much guessing.
Does anybody have any idea what's going on?
drguildo said:
I have the XT1955-4 (hardware version is PVT1 if that means anything to anyone) and live in the UK but I'm having trouble getting WiFi calling on EE. Both Motorola and EE have told me it should work, but I don't get any indicator that it's enabled and when I try to call a number I get an error telling me to connect to a wireless network, even though I am connected to one and have no issues with Internet connectivity.
I spoke to somebody from EE but he was completely stumped. His best guess was that it's because I'm in the process of transferring my number across via PAC but he admitted he was pretty much guessing.
Does anybody have any idea what's going on?
Click to expand...
Click to collapse
It is the wifi network issues than phone problem.
The TCP port 500/4500 got blocked on your WiFi network.
Sent from my LG-LS997 using Tapatalk
cgigate said:
It is the wifi network issues than phone problem.
The TCP port 500/4500 got blocked on your WiFi network.
Sent from my LG-LS997 using Tapatalk
Click to expand...
Click to collapse
I don't have any ports blocked.
drguildo said:
I don't have any ports blocked.
Click to expand...
Click to collapse
It does seem to be a router issue, though as I can use WiFi calling when connected to other routers.
drguildo said:
It does seem to be a router issue, though as I can use WiFi calling when connected to other routers.
Click to expand...
Click to collapse
It looks the router issue. (Port 500/4500 traffic traversal issue)
Check the router VPN settings allow VPN/ipsec.,
Or simple reboot the router to clear VPN connection to fix the problem
Sent from my moto g(7) supra using Tapatalk
cgigate said:
It looks the router issue. (Port 500/4500 traffic traversal issue)
Check the router VPN settings allow VPN/ipsec.,
Or simple reboot the router to clear VPN connection to fix the problem
Sent from my moto g(7) supra using Tapatalk
Click to expand...
Click to collapse
You're in the right ballpark. It turned out it was because IPsec was enabled in the application-level gateway settings of my Billion 8800NL R2. After disabling it and rebooting I now have WiFi calling.
Thanks for your help.

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