Missing 911 Address renders WiFi Calling useless! - HTC One S

I still cannot use my WiFi calling feature of the One S TMO ANYWHERE outside the USA! TMO touts the wifi calling feature as a method to reduce roaming charges when traveling abroad but the f$$%king app fails to work! I continues to alternate between red and blue with the MISSING 911 ADDRESS error constantly popping up. TMO says my address is in their system and their tech support is clueless.
I have the problem with the stock ROM and when using Trickdroid.
Anyone have any solutions?

Have your phone on and have Wi-Fi calling active. Then take the SIM card out and put it back in. You can also try rebooting without the SIM in and then re-insert
Sent from my HTC VLE_U using xda premium

Forgot to mention the problem exists on my SGSII!

I had same issue. I went to my online T-Mobile account and added the address under Profile / Customer Information and the probl went away.
Sent from my HTC VLE_U using xda premium

Related

G2x Data Issues (No 3G or 4G)

Hello i just picked up the G2X phone today and upon leaving the store the phone had begun to have data issues. Meaning it was not keeping its connection, which left me with no functionality to the internet.
See youtube video i posted:
http://www.youtube.com/watch?v=xqWa7gQ94Us
How old is your similar card?
Sent from my LG-P999 using XDA Premium App
sk337sk337 said:
How old is your similar card?
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
What card are you referring to?
gamecheif said:
Hello i just picked up the G2X phone today and upon leaving the store the phone had begun to have data issues. Meaning it was not keeping its connection, which left me with no functionality to the internet.
See youtube video i posted:
http://www.youtube.com/watch?v=xqWa7gQ94Us
Click to expand...
Click to collapse
No such issues or complaints on this. Were you on wifi in the store?
Sent from my LG-P999 using XDA Premium App
No, wifi wasn't enabled in the store. As a matter of fact, i actually tried to use the wifi when 4G begun having data issues and was unable to find any networks.
Mine has randomly disconnected from 4G as well, although the status bar still shows it connected. If I restart the phone it comes back on.
I think it may have something to do with toggling on wifi, but it has also happened after just sitting idle for an extended period, and wont come back on.
jink25 said:
Mine has randomly disconnected from 4G as well, although the status bar still shows it connected. If I restart the phone it comes back on.
I think it may have something to do with toggling on wifi, but it has also happened after just sitting idle for an extended period, and wont come back on.
Click to expand...
Click to collapse
Well, I think LG should of did a lot more QC before they even though about dropping this phone on the shelves. There is also a lot of little stuff that this phone is just not doing that my optimus T did flawlessly.
I'd have to agree. I'd recommend having your sim card replaced to see if that helps.
Sent from my HTC Vision using XDA App
Had the same issue. Out was my sim card. I had been using my original card which wasn't compatible with the new technology. Once I put in the new card it was all good.
XDA Mobile
Docavelli said:
Had the same issue. Out was my sim card. I had been using my original card which wasn't compatible with the new technology. Once I put in the new card it was all good.
XDA Mobile
Click to expand...
Click to collapse
Interesting ill tell you how i was able to get the phone. I was actually on flex pay the TM rep ported my number to a new line on our family line. Before that happened i was using a different number that wasnt attached to the sim card i am using now and 4G internet was working correctly on that sim card.But, Now that you have stated your issue. i think im going back to the tmobile store and see if they can get a new sim card for me.
So I'm not the only one with the network issue. seems like as soon as I disconnect from wifi I lose network connectivity. I still see my signal but can't access the internet at all. Totally locks up until I reboot. Which is proving to be a pain in the butt.
I'm going to t-mobile today to get a new sim card to see if that changes anything, mine is currently from Oct 28th 2008. The day the G1 was first released. Can't even read the numbers anymore. But to my knowledge the cards haven't changed. Guess I'll see if this fixes the issue.
Sent from my LG-P999 using XDA Premium App
I get real sluggish results from my g2x, my nexus one ran fine...
I am going to try the sim card and see if that fixes it.
luckycook82 said:
So I'm not the only one with the network issue. seems like as soon as I disconnect from wifi I lose network connectivity. I still see my signal but can't access the internet at all. Totally locks up until I reboot. Which is proving to be a pain in the butt.
I'm going to t-mobile today to get a new sim card to see if that changes anything, mine is currently from Oct 28th 2008. The day the G1 was first released. Can't even read the numbers anymore. But to my knowledge the cards haven't changed. Guess I'll see if this fixes the issue.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
That is the way it is designed. When you have WiFi on, it disables your Cellular data to save power. Hence why the 4G icon disappears.
When you disable WiFi, it has to reenable the Cellular Data. So it takes a sec.
Now if it NEVER comes back then there is a problem. But don't expect it to be instantaneous.
player911 said:
That is the way it is designed. When you have WiFi on, it disables your Cellular data to save power. Hence why the 4G icon disappears.
When you disable WiFi, it has to reenable the Cellular Data. So it takes a sec.
Now if it NEVER comes back then there is a problem. But don't expect it to be instantaneous.
Click to expand...
Click to collapse
When I have wifi on, the 4g icon still comes on and off constantly. When wifi is off, 4g icon still blinks on then off constantly. Still don't have any data. New sim card didn't help either. I go through a battery in about 4 hours because its constantly connecting and disconnecting to the network.
LG sucks.
I'm pretty much convinced this is related to Wifi calling. Try disabling that (this will also help your battery life something serious - take a look at devices logs when wifi calling is enabled.)
luckycook82 said:
So I'm not the only one with the network issue. seems like as soon as I disconnect from wifi I lose network connectivity. I still see my signal but can't access the internet at all. Totally locks up until I reboot. Which is proving to be a pain in the butt.
I'm going to t-mobile today to get a new sim card to see if that changes anything, mine is currently from Oct 28th 2008. The day the G1 was first released. Can't even read the numbers anymore. But to my knowledge the cards haven't changed. Guess I'll see if this fixes the issue.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
When I upgraded my G1 to my G2x, they said they had to give me a new SIM card because the old one won't do 4G. According to the sales person I spoke with, you will need a new SIM card.
Can you keep your old number with a new sim card? My sim card is the same one from my first phone, nokia 3390
I'm having the same problem.. I used a new sim card and I still can't get any 3G or 4g for that matter.. Any ideas or is my phone defective??
j0hnee said:
I'm having the same problem.. I used a new sim card and I still can't get any 3G or 4g for that matter.. Any ideas or is my phone defective??
Click to expand...
Click to collapse
Then a lot of phones are defective
Sent from my LG-P999 using XDA App
i believe all the phones come with the setting already on GSM Only. YOU NEED TO CHANGE IT TO GSM-WCDMA AND YOU WILL GET YOUR 4G SERVICE TRUST ME IT WORKED FOR ME, SO GO INTO WIRELESS SETTINGS AND TAKE OFF THE GSM ONLY SETTING

[Q] No Edge, 3g or 4g

Last week I stopped being able to use the internet, marketplace and streaming service on my Galaxy S 4g unless I'm on wi-fi. Today I realized it appears as if I'm no longer getting edge, 3g or 4g service. I have bars, but nothing next to it telling me what network I'm on.
My phone is rooted to stock with bloat removed and has been for months. Any ideas on how to fix this?
Try toggling airplane mode. Might help to remove your SIM card & ensure the contacts are clean then reseat it.
Sent from my SGH-T959V using XDA App
I'm having the same issue after moving CM7 => MIUI.
I've moved back to stock ROM XXJVT, but still not able to connect to 2G/3G. Anyone help.....
Btw, I'm sure the APN settings are correct and packet data is checked.
omer9 said:
I'm having the same issue after moving CM7 => MIUI.
I've moved back to stock ROM XXJVT, but still not able to connect to 2G/3G. Anyone help.....
Btw, I'm sure the APN settings are correct and packet data is checked.
Click to expand...
Click to collapse
You are in the wrong forum.
Sent from my Nexus One using XDA App
patientx1013 said:
Last week I stopped being able to use the internet, marketplace and streaming service on my Galaxy S 4g unless I'm on wi-fi. Today I realized it appears as if I'm no longer getting edge, 3g or 4g service. I have bars, but nothing next to it telling me what network I'm on.
My phone is rooted to stock with bloat removed and has been for months. Any ideas on how to fix this?
Click to expand...
Click to collapse
Follow these steps.
Settings,wireless and network,mobile networks,accesspoint names,and then check t-mobile us.
Sent from my SGH-T989 using XDA Premium App
try taking the battery out for 10min
I guess I figured it out. But it doesn't seem very logical, but hey it works.
I changed the url of my provider from "live.vodafone.com" to "live .vodafone.com" (watch the space between live and .vodafone) and all of a sudden E/G/H appeared in the status bar.
Still, double check the APN settings, make sure everything is entered in right (proxy, username, authentication type, etc). Were you able to send pictures still? You need to make sure it's not a hardware problem.

Possible fix to data connection issues

As with many skyrocket users, there seems to be trouble connecting to the AT&T data network for an extended time. the 4g icon indicates its connected but won't send or receive data unless packet data is disconnected and re enabled. After some hours of research and calls to customer service, I've found what could be a potential fix.
By dialing the ussd code ( *#*#4636#*#*) a menu comes up and gives you the options of
phone information
battery information
Usage statistics
And wifi information.
Under the phone information menu, an option for data network preferences appears at the bottom of the screen. By changing third setting, the connection issues should be solved...
however...
I can't seem to get any of the selections to stay. meaning, are I select my preference and exit, when I return to the screen its at its original setting. I believe it may change and stay if I rout which I haven't due to my phone being an AT&T company phone so if any rooted skyrockets would like to volunteer and test out my theory, we would all be greatly appreciated.
Sent from my SAMSUNG-SGH-I727 using XDA Premium App
You are basically disabling the LTE radio (network) but it is temporary (for testing purposes). I think using a non-LTE APN will do the same thing and you can change it back when you are ready. Someone that knows more can correct me if I am wrong.
I used that method originally however I ran into the same issues. I was using the CINGULAR.WAP apn.
If anyone knows of another apn that I can test I would appreciate it
Sent from my SAMSUNG-SGH-I727 using XDA Premium App
OK so this is what worked for me
For apn name i put AT&T and for apn type I put just : Phone and left everything else blank and even input the mms setting found online for at&t and that's got me hspa data so far
Sent from my SAMSUNG-SGH-I727 using xda premium
yes you have to add the other APNs for this to work. If you only have the PTA APN, it will only lock onto LTE if in a LTE area.
Now if you are rooted and running a ROM where you can change the network within the normal options area, you have to set the APN first then change to H+. It may fail the first time but try it again and eventually it will downshift to H+.
shansmi said:
yes you have to add the other APNs for this to work. If you only have the PTA APN, it will only lock onto LTE if in a LTE area.
Now if you are rooted and running a ROM where you can change the network within the normal options area, you have to set the APN first then change to H+. It may fail the first time but try it again and eventually it will downshift to H+.
Click to expand...
Click to collapse
will this method still connect to lte? Not that it matters to me since I don't live in an lte zone but just out of curiosity
Sent from my SAMSUNG-SGH-I727 using XDA Premium App
I kept trying my method and it worked. So far no disconnect or data stall outs to report reaching day 3 now
Sent from my SAMSUNG-SGH-I727 using XDA Premium App
i m have unlocked skyrocket, currently in india using a 3g/4g sim card. i went through the *#*#INFO#*#* menu and selected "WCDMA Preferred" then i turned radio OFF and ON back again. since then it is set to "WCDMA Preferred" only and i m unable to change it.. Is it because i have only 3g available in india..?? also will I be able to change to "GSM/WCDMA/LTE AUTO" when i come back to United States???
AT&T Samsung Galaxy SII SGT-I727 data issues fixed ...
I broke my old HTC Inspire. I purchased a Samsung Galaxy SII SGH-I727 off of the eBay as a replacement.
When I moved the SIM card over everything was fine, except I had no data, even though I have a valid data plan. I still had wireless at home, but my data plan did not work when out on the street.
I called AT&T, told them the issue, and that I suspected that it had something to do with "LTE". They made some internal changes, which sounded like they activated LTE service for me. Data plan now working perfectly.
ejgallant said:
I broke my old HTC Inspire. I purchased a Samsung Galaxy SII SGH-I727 off of the eBay as a replacement.
When I moved the SIM card over everything was fine, except I had no data, even though I have a valid data plan. I still had wireless at home, but my data plan did not work when out on the street.
I called AT&T, told them the issue, and that I suspected that it had something to do with "LTE". They made some internal changes, which sounded like they activated LTE service for me. Data plan now working perfectly.
Click to expand...
Click to collapse
The inspire didn't have lte did it?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

WiFi Calling: REG09 "Missing911 Address" Error

I am using the stock ROM and currently roaming overseas right now and cannot connect to WiFi calling no matter how many networks I try to access. It attempts to connect and then goes from blue to red and says "REG09 "Missing911 Address..." TMO is useless in their effort to resolve this, my 911 address is in my profile, and the same problem is happening on my friend's TMO Galaxy SII.
Anyone have any solutions?
You need to register you physical address with Tmobile. This is required for 911 emergency response calling.
Then try flushing your cache and see if it resets.
My 911 address IS registered and always has been!
f10a said:
My 911 address IS registered and always has been!
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Click to collapse
You have correct sim card? The one come with phone will works. Or call customer care.
Sent from my HTC VLE_U using Tapatalk 2
Yes I have the correct sim card. WiFi calling was working at my house but as soon as I left town I get the 911 address error.
f10a said:
Yes I have the correct sim card. WiFi calling was working at my house but as soon as I left town I get the 911 address error.
Click to expand...
Click to collapse
Are you oversea? Chance are it won't work. Only in the states.
Sent from my HTC VLE_U using Tapatalk 2
f10a said:
I am using the stock ROM and currently roaming overseas right now and cannot connect to WiFi calling no matter how many networks I try to access. It attempts to connect and then goes from blue to red and says "REG09 "Missing911 Address..." TMO is useless in their effort to resolve this, my 911 address is in my profile, and the same problem is happening on my friend's TMO Galaxy SII.
Anyone have any solutions?
Click to expand...
Click to collapse
I get the same issue using the WiFi at work. I have the address set up and everything but I think it has something to do with the network settings and maybe a certain port being closed or some sort of network restrictions. I think I liked the old WiFi calling app better because it didn't have the requirements this integrated WiFi calling does and it worked on a lot more WiFi networks for me wish that fixed that.
Sent from my HTC VLE_U using xda premium
TMO advertises WiFi Calling to be used when roaming to avoid roaming charges, so doubt that is an issue. As for the network, I have tried many networks in several European countries to no avail - including friend's networks that have no potential port blocking like some hotels do for example.

*228 broke 4g?

Nearby my house is a network extender, which has been breaking my phone whenever i get into my bedroom, always saying it's roaming. On advice from someone else with a similar issue, I was told to dial *228 to update my PRL(which is now #53397). While this ironically did fix the Network extender issue, it not prevents me from connecting to *ANY* Verizon 4G network. After realizing my mistake, I quickly tried to see if I could induce 4G, by disabling the CDMA modem. This turned out to somehow work, so the 4G Network connects just fine, and my SIM card isn't toast. It's just when under the 4G mode, I cannot connect to any 3G EvDo Rev. A network. The PRL that I know does work fine is #15287, but whose download I can't find anywhere. Is there any suggestions on how to fix this?
From what I remember, *228 fries 4G sim cards. Go to Verizon and get a new one.
4G defiently still works, it just chooses its 3G over it every time.
Sent from my SCH-I535 using XDA Premium 4 mobile app
Vibbix said:
4G defiently still works, it just chooses its 3G over it every time.
Sent from my SCH-I535 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Get a new sim and you'll be fine. The long method is to Odin flash VRALF2 or VRALG1 stock image then reprovision your sim by dialing *2767*3855# while still on either ICS rom. This will wipe your internal storage in the process. This may not work, in which case you'll need to get a new sim card.
Sent from my SCH-I535 using Tapatalk 4

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