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Exchange with t-mobile

I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App

I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.

Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?

I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App

Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol

Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App

I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.

xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
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Sounds like a software bug. Try a factory reset before you do anything.

xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App

This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.

Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding

Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
Sent from my HTC Glacier using XDA App

rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
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i agree with you 100%

bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone

Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
Sent from my HTC Glacier using XDA App

I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
Sent from my HTC Glacier using XDA App

insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for

Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
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For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
Sent from my HTC Glacier using XDA App

I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
Sent from my HTC Glacier using XDA App

Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.

Warranty, LG or Tmobile for the G2X

I bought the G2X on Ebay full price. I do have some backlight issues, as of now i am ok with it, i was wondering in case if the backlight bleed increases, what is my recourse, Do i contact LG or Tmobile to warranty the phone, Any ideas? Thanks.

well since you bought it ebay i would first see what their return/warranty policy is if that doesn't work i would go with LG you should at least have a year warrant on it.

Contact LG Mobile!
.....

Actually going through this right now with Live chat. going a bit slow, but moving a long.
Good luck!

Please let me know what happens because I have a similar issue. Tmibile refused to do a warranty exchange on a 3 week old phone.
Sent from my LG-P999 using XDA App

I bought my G2x through Amazonwireless and now I'm hearing that Tmobile has pulled it from their web store? I'm outside the 30 days to return to Amazon already and I don't even really know who to talk to.
Were you able to get anywhere with LG?

usajlh said:
I bought my G2x through Amazonwireless and now I'm hearing that Tmobile has pulled it from their web store? I'm outside the 30 days to return to Amazon already and I don't even really know who to talk to.
Were you able to get anywhere with LG?
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Don't fret. Sometimes they pull the device for stock and marketing reasons. If they pulled it for Qc then I damn well want a replacement or exchange for phone of equal value ie htc sensation
Sent from my LG-P999 using Tapatalk

I believe T-Mobile's Asurion covers the g2x...it doesn't matter where u bought it.because as soon as your sim card insertedand you make a few calls their system will recieve info as to which phone it is and etc.if you already have a insurance plan conjoined when u got the phone you should be good.
Sent from my LG-P999 using XDA Premium App

are any of you guys developers? or just users of the phone? i would like to hear developer opinions on this also.

Is LG the old Samsung?

Name in the title says it all. Will anyone ever buy another LG phone? After the Behold II debacle, allot of people swore they would never buy Samsung again.

jrwingate6 said:
Name in the title says it all. Will anyone ever buy another LG phone? After the Behold II debacle, allot of people swore they would never buy Samsung again.
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And yet they did and I'm going so far as to predict Samsung will topple part of Apple's stranglehold on the smarthphone and tablet market.

hey jrwingate can I have your sensation

c19932 said:
hey jrwingate can I have your sensation
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I'll think about that and get back to yah.

Absolutely not. This will definitely be the last. The way they put a strangle hold on the carrier with this phone is ridiculous. They should stop making phones all together.
Sent from my LG-P999 using XDA App

Triune said:
Absolutely not. This will definitely be the last. The way they put a strangle hold on the carrier with this phone is ridiculous. They should stop making phones all together.
Sent from my LG-P999 using XDA App
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How'd they put a stranglehold on the carrier?

not here
almost everything i own is lg i guarantee as i replace it wont be.
and ill play around with the g2x until a good phone comes out on verizon my update is good in august there and it looks like i can keep unlimited data, glad i didnt cancel it. i should be able to sell the g2x to pay off the etf on tmobile. and only loss will be the differnce between g2x sale and 400 - 200etf 200 phone.
wasnt expecting to stay with tmobile more than a year since i know the merger is already bought and paid for with the fcc. but tmobile has seriously disapointed me, they are nothing now like everything i have read and the people i talked to. must already be ATTMobile.

eagle1967 said:
almost everything i own is lg i guarantee as i replace it wont be.
and ill play around with the g2x until a good phone comes out on verizon my update is good in august there and it looks like i can keep unlimited data, glad i didnt cancel it. i should be able to sell the g2x to pay off the etf on tmobile. and only loss will be the differnce between g2x sale and 400 - 200etf 200 phone.
wasnt expecting to stay with tmobile more than a year since i know the merger is already bought and paid for with the fcc. but tmobile has seriously disapointed me, they are nothing now like everything i have read and the people i talked to. must already be ATTMobile.
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I will be headed for Verizon as soon as the ATT merger goes through but right now there is no point since in my area T-Mobile has the fastest data speeds by a long shot and the cheapest pricing as I am on a loyalty plan. That said, it is hit or miss with T-Mobile but if I don't get my way with customer service, I just keep calling back. I mean, I really can't think of any other provider that would have gave me a free Sensation and let me keep my G2X while still remaining contract free. Can you?

Gold Star>>>LG
http://en.wikipedia.org/wiki/LG_Corp.

jrwingate6 said:
I will be headed for Verizon as soon as the ATT merger goes through but right now there is no point since in my area T-Mobile has the fastest data speeds by a long shot and the cheapest pricing as I am on a loyalty plan. That said, it is hit or miss with T-Mobile but if I don't get my way with customer service, I just keep calling back. I mean, I really can't think of any other provider that would have gave me a free Sensation and let me keep my G2X while still remaining contract free. Can you?
Click to expand...
Click to collapse
http://androidheadlines.com/2011/06/verizons-new-data-plans-broken-down-in-complete-detail.html I will stay
Sent from my LG-P999 using XDA Premium App

You'd think that after two different manufacturers both produce craptastic phones for the same carrier then the blame should really be leaning towards T-Mobile's allowance of said phones into their line-up..?
Previous Samsung Vibrant user here and still the same T-Mo customer service bullsh*t with the G2x.
Sent from my LG-P999 using XDA App

S0NiX0928 said:
You'd think that after two different manufacturers both produce craptastic phones for the same carrier then the blame should really be leaning towards T-Mobile's allowance of said phones into their line-up..?
Previous Samsung Vibrant user here and still the same T-Mo customer service bullsh*t with the G2x.
I was a Vibrant user as well and I loved almost everything about the phone except the GPS.
Sent from my LG-P999 using XDA App
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Sent from my HTC Sensation 4G using XDA App

@jrwingate6
The Vibrant gave me GPS issues constantly... I guess this was a bigger issue for me since I was travelling a lot at the time. The GPS issues were widespread and poorly handled by Samsung in my opinion, also didn't like how they dropped the Vibrant and replaced it with a clone with a FFC under the disguise of Galaxy S 4G.
The final straw was once I started to notice my notification bar clock burning into the screen (along with some of the constantly displayed icons). I bailed before the problems got worse and argued with T-Mo till they at least gave me a free upgrade.
Sent from my LG-P999 using XDA App

I'll never say "I'll never buy from "X" place" again. You aren't going to make a liar out of me. Samsung botched the vibrant (and a few others) and I along with nearly everyone else is drooling over the gs2. With this many different devices with different hardware and software variants, some are bound to be lemons. What I'd really wish t-mobile(and other carriers) would do is offer to reset phone upgrades for people with specific devices that have well known and documented issues. My old vibrant, for instance... everytime I call to complain about the gps issue, EVERY csr tells me this is a known issue and sends me a replacement. I've swapped it out 6 times in 9 months and even asked for a different phone of equal value and been shot down, as recent as 2 weeks ago. I don't want a free phone, I just want to be able to spend ANOTHER $200 on a "high-end" phone that works.
Sent from my LG-P999 using XDA Premium App

Edit: Not worth it.

tweezit said:
Edit: Not worth it.
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I started this thread and never once did I say I wouldn't buy another LG. When the behold II debacle hit, I never said I wouldn't buy a Samsung. This thread was simply starting the obvious. LG is now screwing its customers over just like Samsung used to. But yea. I don't believe for one second half these people will never buy LG again because as soon as the Nexus 3 hits, there is going to be a mass exodus of LG users. You also see how far boycotting samsung got you. No where. They now make some of the best devices out and have no problem selling them.
Sent from my HTC Sensation 4G using XDA App

Zagg Warranty check it out Devs

Just came across this new warranty program from Zagg they claim to cover your phone for 2 years no matter what you do to it. unlock bootloader, sim unlock, s-off custom roms they will still cover it. there warranty covers water damage physical damage and even software bricks and its ony $99 for 2 years of coverage.
May be worth it for some devs trying to achive unlocked bootloaders or s-off where the process is risky of bricks.
This is where I first seen it and at the bottom of the page it says "even covers jailbroken and unlocked phones"
http://www.proandcontracts.com/wp-content/uploads/2011/05/2011.05.09-ZAGGSafe-page-1.pdf

This actually sounds pretty cool. I've been researching on mobile insurance and Best Buy seems to offer the most cohesive plan. Right now this is looking pretty good!
http://www.zagg.com/store/services/zaggsafe/safe.php

dimgl said:
This actually sounds pretty cool. I've been researching on mobile insurance and Best Buy seems to offer the most cohesive plan. Right now this is looking pretty good!
http://www.zagg.com/store/services/zaggsafe/safe.php
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thanks I meant to put the link in my OP lol

Will be looking into this thanks OP
Sent from my Galaxy Nexus using xda premium

Very interesting!!! Is anybody going to get this?

Thanks OP. Does anyone know if it is transferable, say if I sell my phone before 2 years?
Sent from my Atrix using XDA premium

where do you see that it covers unlocking bootloaders and with customer roms cuz i dont ?
"Unlimited claims may be filed up to the original purchase price of the smart phone or tablet" im not sure what they mean by that, like what value would they be using to calculate against original purchase price?
a disadvantage is "Complete your claim online or by phone, ship your busted gadget to us, and we'll get it back to you in just a few days"
which means you ship it to the, and we get it back "a few days" later
"3-5 business day turnaround"
advantage, cheap!
Sent from my SGH-I997 using xda premium

*A $59.00 deductible may apply.
**not available with any discounts or promotions.
**available to US customers only.

The_Zodiac said:
where do you see that it covers unlocking bootloaders and with customer roms cuz i dont ?
"Unlimited claims may be filed up to the original purchase price of the smart phone or tablet" im not sure what they mean by that, like what value would they be using to calculate against original purchase price?
a disadvantage is "Complete your claim online or by phone, ship your busted gadget to us, and we'll get it back to you in just a few days"
which means you ship it to the, and we get it back "a few days" later
advantage, cheap!
Sent from my SGH-I997 using xda premium
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If you had read the link you would have noticed the part where it says $59 deductible. It beats the crap out of asurion via at$t
Sent from my Desire HD using xda premium

DeathmonkeyGTX said:
If you had read the link you would have noticed the part where it says $59 deductible. It beats the crap out of asurion via at$t
Sent from my Desire HD using xda premium
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i was on my phone and didnt get tot it, its important enough that it should be in the op.....
also just noticed says nothing about lost phones
edit: called and confirmed they don't cover lost phone.
Tempted to go for this but with my luck I'd lose it

Dug a little deeper the $59 deductible is ONLY FOR screen damage or water damage. It says all other repairs are 0 deductible (that includes software issues).

im thinking about getting this just to get my 2nd year covered (which manufacture or att dont do)
wondering if there are any hidden cost, ex. shipping ??

It looks like Zagg does their extended warranty services through Warrantech (after December 31st, 2011, if you click on the "File a Claim" button it says this). Not sure if that is good or bad...

http://www.ismartwarranty.com/
I found that one a while ago, never used it tho.
edit:
Oh, thats why, it is iDevice only, my bad.

Square Trade is similar. $79 for 1 year., $129 for 2. Doesnt cover lost phones. I guess the reason they dont is because they have no way of locking it down. If i'm not mistaken assurion thru ATT can have the IMEI disabled or something.. atleast thats what i heard. That way they arent gettin people trying to scam them.

nugzo said:
Square Trade is similar. $79 for 1 year., $129 for 2. Doesnt cover lost phones. I guess the reason they dont is because they have no way of locking it down. If i'm not mistaken assurion thru ATT can have the IMEI disabled or something.. atleast thats what i heard. That way they arent gettin people trying to scam them.
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Click to collapse
common misconception, on networks like att (sim card based) they actually dont have any way to block them.
networks like sprint (cdma) they can
(I know they are planning on something in the future but haven't heard of anything currently)

has anyone tried this service out in general?
im considering it just to have a warranty on my 2nd year, plus much cheaper if i drop or water damage.

Sprint insurance

Do they still have the ns4g available or would they give me a different phone.
Sent from my Nexus S 4G using xda app-developers app

Probably give you a galaxy nexus. That's my best guess
Sent from my Nexus S 4G using xda premium

They still have NS 4g's. Just got a really nice one thru insurance.

Supposed I have grown tired of my NS4G... What are some ways I can go about getting a new phone with my insurance or whatever? >.>
Do I have to get the same phone?
I'm on a 2yr btw.

jacob66 said:
Supposed I have grown tired of my NS4G... What are some ways I can go about getting a new phone with my insurance or whatever? >.>
Do I have to get the same phone?
I'm on a 2yr btw.
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If an NS4G is what you have then that is what you will get given supply. You can't exactly ask for more then you got.

Just took my ns4g in a few days ago because of abysmal signal and Increasingly yellow tinge to white colors on the screen. They offered to replace it because they didn't have any parts available in house but then discovered that the insurance company had no replacements available and had it listed as no chance of restock. The insurance company had it locked so it could only be replaced with a evo slide, htc design, or Motorola photon 4g. I tried *****ing them into a galaxy nexus but they said they couldn't do anything about it, the system would only let them choose from those 3. So if any of these phones interest you Id give it a shot. Just keep in mind that the Motorola photon the only decent option has a locked boot loader and the newest one hasn't been hacked yet, so you would be stuck with old ass android 2.3 rather than the sexy 4.1 you have now. The other two are also stock 2.3 but may be hackable, I didn't really look because i went for the photon.
Quick side note,
I first took it to the sprint store 5 min from my house and they told me it wouldn't be worth my time to get a replacement, and they wouldn't even look at it. They gave me the number of the insurance company and said I would have to pay shipping and a deposit to get a replacement. Then went to a sprint place 45min away a few days later for the lolz(was in the area) and they offered a replacement on the spot. Same with the epic 4g on my account. space bar was broken on keyboard, first store couldn't even open it up because of "a stripped screw" so they wouldn't be able to replace/fix it. went to second store they opened it right up and fixed it. Moral of the story if they wont give you what you want try another sprint store. (both are corporate stores btw)

Crappy choices...
Sent from my Nexus S 4G using xda app-developers app