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I have always loved tmobile and been with them for quite some time but I think I am done with tmobile. I wrote a rant over at blog that i write for. I am not advertising the blog I just want more people to get exposure to my rant and I want maybe some of you that know more about tmobile to help me understand the process or what I am thinking is wrong.
http://mobilitydigest.com/t-mobile-sucks-do-not-ever-get-tmobile/
When you got the last TP2 with the connection issues did you flash some different radio's to see if that was an issue? Or upgrade to 6.5? I know my connection drastically changed with my TP2 from radio to radio. I see your point and your pissed but you must also see tmo's point. They have sent you 4 TP2's that all failed your inspection even though they passed the refurb inspection. Ironically Blackberry 9700's are selling for $50-$100 more then a TP2 so they are actually upgrading you. You could easily sell your NIB 9700 for $350 and just buy a NIB TP2 for $300 on ebay. So going that route you end up with a brand new TP2 and $50. Seems like a pretty good deal to me. I'll gladly trade you a TILT2 in mint condition or a TP2 in moderate condition + some cash for your 9700.
No i did not flash any radios or anything. it was never suggested to me by the agent i even told him it is on 6.1 and tmobile released a 6.5 should i upgrade to see if something happens and he said no dont do that so i did not. I know radios make a huge difference i was also pissed about the fact that i recieved an older model tp2 so i really did not bother messing with the radios and i wanted tmobile to fix the issue. if their agent said flash this i gladly would have and if the problem was fixed then fine but i was not going suggest a fix for them for a crappy pos refurbished device that i got.
also i know i can sell a black berry 9700 for more and then buy a new tp2 or hd2 which is the route i am going to take first thing tomorrow morning but more than anything it is policy that did not make sense and i just wanted tmobile to fix the problem so i dont have to go through this problem but it seems like I will have to. all i wanted is for them to just give me a new tp2 as part of my warranty replacement program but they wouldn't do that. oh well i will still get what i want but i am done with tmobile when my contract expires.
I hear yah, but look at it from their point of view. You've been through 4 TP2's sending each one back. At that point they must be wondering if their is a flaw in your local tmo network causing it to suck up where you live. After 4 phones they then give you a more expensive phone because their corporate handbook says they have to change phones on you. Give it a bit and think about it a bit and tmo didn't do anything so bad. Its not like their telling your TS, or sending you more refurbs. I'd just sell that bad boy and get you an HD2 like a real man. I know many carriers just getting one replacement is a total hassle and 2 is near impossible, tmo's givin you like 5 phones so far trying to make you happy. I think that deserves a lil thought. As I said I know your pissed right now, but think it over, get your 9700, sell it for $350, go buy an HD2 new in the box on craigslist. And then use your HD2 for a week and think about using your old TP2 or your new HD2 and you'll be singing Tmo songs again in the hallways.
Yup working on getting that Blackberry sold in my local area soon and then getting a HD2 locally and also it was not the same problem every time it was a different issue and being that I know my phones really well I can spot even the smallest problems and it tends to bug me and the fact that i know it is a refurbished makes me look for those problems even more. It is human nature. Anyways we will see, I have a few more months before I am down to the $50 ETF. So the day I hit that mark I am out of contract and will start looking for new phones unless tmobile changes something on me again.
Wow, thats crazy.. I have a similar problem with a Samsung phone when I first got to T-mobile in '07. I would call and complain because the phone kept giving me the same problems over and over. Even my mum was getting them (had the same phone) and it got to the point where they upgraded her line to a Blackberry Peral and I had to be stuck with a pos Samsung T-629. It got to the point where I basically went on craigslist and bought a sidekick. Since I've been with them their service has gotten better and the tech reps have been more helpful. But especially to the fact that some people know more when it comes to their phones than the tech reps themself why bother complaining when you could always try and fix it yourself? Thats how I looked at it, but I know how exactly how you feel.
Walked into a Verizon store so my girlfriend could get a new phone. As the salesman was helping her out, he started up a conversation with me about who I had service with and what phone I was using.
Like a gun slinger pulling out his shiny nickle plated revolver I smuggly produced my fully hacked and modded Samsung Captivate. He was seriously impressed with it. Especially that I had a 2.2.1 ROM loaded on it with all the bells and whistles.
Then the fun was over and he hit me where it hurt....."How much are you paying each month for your service?"
To shorten up this story I will just skip to the part where he offered me a service plan on my 3 lines (2 of which are Captivates) that was almost too good to be true, and before I new it, my poor cappy was now nothing more than a hopped up mp3 player, and I was the new owner of a Droid X.
Its been 2 days, and I have yet to have a conversation where the phone doesn't shut down in the middle of it. I have flashed the latest and greatest ROM over on the Droid X side but it still reboots at will. I have found numerous people with the same problem after searching Google, but no fixes for it.
Coincidentally, the second droid is doing the same thing.
To be honest, even without the reboot issue, the DX just doesn't compare to my Captivate in any way.....well except for one. The GPS is stinking flawless on the droid.
I want to drive by the Verizon store and throw all three phones through the window and go back to AT&T begging them to take me back without either of them charging me out the yahoo in penalties.
Does anyone know if I can switch back without any issues or is Verizon and AT&T both gonna stick it to me? I made the purchase 7pm Sunday the 16th.
Its worth mentioning that two numbers have been ported over to Verizon and one will not be for another week or two. So technically I still have an account with AT&T.
Thanks in advance for any replies.
At&t should be able to restore your numbers on your account. Basically everything goes back to the way it was before you ported. Then you should get credited back for the ETA fees if they already billed you for it. There may be reactivation fees though...
Doing so would also automatically cancel your Verizon account so you would need to return all the equipment back to them otherwise they'll charback your credit cards for the retail prices of the phones.
Sent from my SGH-I897 using XDA App
I am actually very tempted to switch to Verizon solely due to all the scrap and issues that ATT has given me in the past. And that their 4G network promises to bring only mediocre speeds is not appealing either.
I mean, I love my Captivate, but I don't think that ATT's service is worth the money or hassle. If my workplace wasn't paying and forcing me to stay, I would have jumped ship 4 years ago.
(Why didn't you get a HTC Droid Incredible? What were you thinking? )
Sent from my Samsung Galaxy S using XDA App
All of my friends with Droid X's talk them up bigtime, then they see my screen and the realize that for them, black is just dark grey.
You should have 30 days to go back to Verizon and tell them thanks, but no thanks.
Verizon gives you 30 days to try out new phones. all you have to do is return it and they will charge you a pro-rated amount for the service that you used, nothing else. No etf's or any penalties. And I'm sure AT&T would be more than willing to take you back, especially if you are coming back from verizon.
No lie, I have heard horrible things about DROID. My buddy has replaced his 3 times.
Aus_Azn said:
I am actually very tempted to switch to Verizon solely due to all the scrap and issues that ATT has given me in the past. And that their 4G network promises to bring only mediocre speeds is not appealing either.
I mean, I love my Captivate, but I don't think that ATT's service is worth the money or hassle. If my workplace wasn't paying and forcing me to stay, I would have jumped ship 4 years ago.
(Why didn't you get a HTC Droid Incredible? What were you thinking? )
Sent from my Samsung Galaxy S using XDA App
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I have no problems with att, and verizon's 4g speed is still less than the six mb/s att's 3g pulls down. I seed no reason to switch to verizon. slower, less coverage, customer service is crap, phone are ****e... Att has been nothing but gold to me.
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skatcat31 said:
I have no problems with att, and verizon's 4g speed is still less than the six mb/s att's 3g pulls down. I seed no reason to switch to verizon. slower, less coverage, customer service is crap, phone are ****e... Att has been nothing but gold to me.
Sent from my SGH-I897 using XDA App
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Verizon's theoretical speed is upwards of 15Mbps last I checked. AT&T's 3G coverage seems to be pretty shoddy for me; often when I'm travelling, I am forced to EDGE; it doesn't really bother me that much, but means my internet is heavily crippled. For customer service, ATT's bricked 4 of my phones and asked me to pay. I don't think it gets much worse than that; at least I managed to force them to upgrade my RAZR V3 to a V3XX after it just died within 2 months, then to send me a new one when they bricked that while unlocking it, then sending me a new LG Shine after bricking that while unlocking it when I owned it. Worst was when they bricked my Bold 9700 when they told me to update it after my data got spontaneously wiped.
AT&T has no good phones save for the Captivate and the iPhone (both of which are debatable at this point), so I have no clue what your point there is. Any of Verizon's Droids destroy both.
Aus_Azn said:
Verizon's theoretical speed is upwards of 15Mbps last I checked. AT&T's 3G coverage seems to be pretty shoddy for me; often when I'm travelling, I am forced to EDGE; it doesn't really bother me that much, but means my internet is heavily crippled. For customer service, ATT's bricked 4 of my phones and asked me to pay. I don't think it gets much worse than that; at least I managed to force them to upgrade my RAZR V3 to a V3XX after it just died within 2 months, then to send me a new one when they bricked that while unlocking it, then sending me a new LG Shine after bricking that while unlocking it when I owned it. Worst was when they bricked my Bold 9700 when they told me to update it after my data got spontaneously wiped.
AT&T has no good phones save for the Captivate and the iPhone (both of which are debatable at this point), so I have no clue what your point there is. Any of Verizon's Droids destroy both.
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i also hate at$t, but in my area it is great!! and yeah i want the infuse! i need a bigger screen,atrix will be aswome im sure, just root, flash and love life
I got a free dell streak from my dell Rep and it is easily day shiznit. It came with froyo preloaded and it is unlocked. Works great on att but there is no compatiable software for front facing webcam.
Can't beat it really. And the GPS works instantly
For realz
Sent from my Dell Streak using Tapatalk
I talked to the verizon rep that sold me my phones. He replaced the dx's (which have worked flawlessly btw), and told me to give it a couple of weeks before I made my move.
I have to admit, I'm liking the new coverage. I'm not getting the 2 and 3mgs download speeds I was getting on my cappy, (which I could only get in very few areas) but I am getting about 1.5mgs on the dx almost everywhere with verizon coverage.
The dx isn't a elegant a my cappy and I have had to jump through a couple of hoops to get a custom rom installed, but it is just as functional, and the gps has been spot on.
I miss my captivate pretty bad, but as the initial shock is wearing off, verizon doesn't seem do bad.
I still have a couple of weeks to decide and my cappy is still sitting on my dresser just incase.
Sent from my DROIDX using XDA App
It's pretty retarded to leave AT&T when we're a matter of weeks away from the holy grail of Android.
derek4484 said:
Verizon gives you 30 days to try out new phones. all you have to do is return it and they will charge you a pro-rated amount for the service that you used, nothing else. No etf's or any penalties. And I'm sure AT&T would be more than willing to take you back, especially if you are coming back from verizon.
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Just to correct everyone about the "30 days" to return/cancel your service with Verizon. On Sunday the 16th (the day the OP purchased his phone) Verizon implemented a 14 day (not 30) day period to avoid the ETF.
I know this because I work at a national retailer who sells Verizon phones.
That explains why the rep said "just give it a couple more weeks." Wow do I hate people who try to screw others over (the rep in this case).
"You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase. A restocking fee of $35 ($70 for netbooks and tablets) applies to any return or exchange of a wireless device (excluding Hawaii)."
http://www.verizonwireless.com/ReturnPolicy.shtml
I know 2 people with Droid X's and TBH they are horrible. I'm not saying SGS phones don't have their own unique issues but the "official" 2.2 for the Droid X is seriously just bad. They both have random shutdowns/reboots and they are sluggish compared to SGS phones. The one lady I know used my cappy and didn't understand why her droid was was so much slower...at everything. I told her that's what she gets for buying a phone because it's "Cool" because they have a commercial for it ever other commercial break. Also did you look into if you get a discount through ATT for your job? I get 20% off my bill (5 phones, 3 cappys, iphone3g, crap flip phone) for a company I haven't worked for for like 4 years now.
As for the Streak, I burned all my Jinco's 15 years ago and bought jeans that fit. I don't care how great it supposedly is or isn't, a 5" phone is to big to fit in a normal pair of jeans comfortably and not look retarded.
MikeyMike01 said:
It's pretty retarded to leave AT&T when we're a matter of weeks away from the holy grail of Android.
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That might be true Mike but my money says you'll be pulling your hair out trying to port 2.3 over to the Atrix with its locked up boot loader when the Bionic is to be released with it already.
And its almost a sure bet you can tack on about 6 to 8 months on AT&T's promised release date on any phone they advertise.
Originally Posted by derek4484 View Post
Verizon gives you 30 days to try out new phones. all you have to do is return it and they will charge you a pro-rated amount for the service that you used, nothing else. No etf's or any penalties. And I'm sure AT&T would be more than willing to take you back, especially if you are coming back from verizon.
Just to correct everyone about the "30 days" to return/cancel your service with Verizon. On Sunday the 16th (the day the OP purchased his phone) Verizon implemented a 14 day (not 30) day period to avoid the ETF.
I know this because I work at a national retailer who sells Verizon phones.
That explains why the rep said "just give it a couple more weeks." Wow do I hate people who try to screw others over (the rep in this case).
"You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase. A restocking fee of $35 ($70 for netbooks and tablets) applies to any return or exchange of a wireless device (excluding Hawaii)."
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This is correct. He told me this Tuesday. I bought the phones Sunday. So I have until the next saturday to make up my mind.
Just so you know, Verizon's is CDMA which means it will have weaker call signal and stronger data signal. The signal bars only report your data signal, not your voice call signal. It can be very deceiving.
Also, you cannot use data while using the phone to talk to someone. So you can't say, "Let me look it up right now." Because it will just say "No Data Connection."
if you decide to stay with verizon, make sure you check your bill each month. vzw likes to add bogus fees that most of their customers don't even notice. this happened to both me & my gf (on separate accounts)
First Verizon's return policy is 14 days after that etf is 375$ no matter where u r n contract, 2nd they don't have a 4G phone that has 4G speeds nor do any carrier. ATT speeds are greater at 3G than all competitors except tmo areas that are using their upgraded 3g network they claim is 4g and they r barely faster but they have a small area their coverage covers without losing Singal since they "changed their 3g".
And who would do the droid x over the cappy? That sales man must be good at what be does because stock the cappy kills droid x in all benchmarks and speed tests for network since Verizon 3g network is the slowest of all major carriers. Do a speed test bet it don't do more then 1.2Mbps down when I can get 5Mbps on my cappy with ATT.
ATT 4G when it is rolled out will do 4-5x faster then what it does now which is suppose to be 7Mbps x 4 so around 28Mbps down is insane... my phone is already faster then a lot of dsl providers...
Anyway not flaming just wanted to put my 2cents in with facts. My brother owns a droid x its not bad but cappy is one nice piece of hardware
Sent from my SPH-P100 using XDA App
Just wondering why the op was in the Verizon store. Take her to an AT&T store man! But, to each their own.
Personally, I am looking forward to the Atrix.
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So to make the story short. I got the Captivate back in July at release.. and have been disappointed with the lack of support and updates. My wife who had an old Iphone 3g,(which has become horribly laggy due to having to be updated to the 4.0 crapware), loved my Captivate.
So I told her when the Inspire comes out, I will use her eligible upgrade and get that phone. Once I get the phone, I will trade her phones. Which we did.
Does AT&T disapprove of this? We are on the SAME family plans, have been from years with AT&T. Since AT&T uses sim cards it makes it really easy to do this. Do they consider this a breach of contract? The reason why I ask is when I was on the phone with the Service Rep they made a comment that my lines phone number shows the Captivate not the Inspire. And they wanted what was called the IPC number on the phone. Its my phone, I bought it. But with my wifes upgrade. They said They could just change the IPC numbers on my line and her line to show this but.. I dont want them to get the number then come back and say. That I did something wrong and try to make me pay from something.
What do you guys think? And have anyone you experienced this problem?
They don't care as long as you sign a new 2yr. My store does this about 5 times a day. Just make sure that the proper data plans are on each phone, especially the hspa+ data plan for the Inspire.
Enjoy your new phone.
My experience is that they don't care. They just want the right phone listed for each line. once you buy it, they don't care if you use it for another line on a family plan.
Yup, I've done this more than once... did it today, even. My son gets my hand me down phones, so I upgrade once a year. If he wants the latest phone, he can go get his own contract.
Did that today as well. They don't care. Just pay the bill.
Thanks guys, so I can go into the store and have them change the phone to mine, and have them put the new sim card in it, so hopefully it gives me the 4g.
By the way what is the number they are talking about? She told me to dial something think #66#1.. I cant remember but it will show the phones number. Anyone know how to do it?
I went to Best Buy to peruse this evening and checked out the HTC Inspire 4G - overall it's a pretty snappy phone and the 4.3" screen has me drooling along with the front camera, rear flash and the Sense UI that has grown so much from my good old days of HTC on Windows Mobile!!! Then I thought to myself, hmmmm, perhaps AT&T will let me get it!!!
I purchased the Captivate on July 15th, about three days ahead of the actual release date and I was beaming - until the woeful GPS and now the occasional rebooting if you look at it too hard issues came up, of course I stuck with it because originally they said the holy grail of 2.2 would be out by August, then the end of September, then after Turkey day then by Christmas...... and now it's almost March, almost seven months later to the date!!!
I've been a Bell South/Cingular/AT&T subscriber since 2000, now a little over 11 years, and thru those years I've had let's say about nine phones of my own not to include my wifes phone and then my kids as they grew up and I gave them phones via the family plan. Strangely enough when I upgraded my last phone (HTC Fuze) to the captivate they gave me the option to upgrade a year later which will be July 15th, they usually let me upgrade every year or so so I'm always fresh.
But after this second hassle with them about a Samsung smart phone (first was the BlackJack) I'm pretty done and ready to go back to old reliable HTC and call them up and demand that they give me an Inspire or I nip all my plans in the bud since they all expire this year with my phone being the last one to expire in July and moving over to T-Mobile or Verizon. I know I could get it and they would probably extend my contract another 6 months or so, and I've seen the specs on it and know that by mid summer it would be be beyond old hat since it's pretty much the Evo with GSM with new Sense UI. Or I could wait and see if they would give me the Infuse or the new Motorola but I'd hate to get any of those phones then see in July that the new HTC Super Duper or Samsung Galaxy S 2.5 come out then. Should I wait it out another five months with the Captivate, play the warranty return game till they offer me an alternative or just say" Yo AT&T, if you still want my business give me a Motorola!!!"
Right there with you. Got my Cappy in late July, now on my sixth. They offered to give me a different phone on the last two, but the closest to the Cap's specs were the x10 and iPhone 4. Hoping number six here holds out until the x12's or Atrix's come out. If they're not willing to budge on my terms when it inevitably dies (free and no-new-contract) then I'm paying the ETF and heading to sprint.
I'm planning on doing the same. Although chances are they will only change it (one time) to another phone that is refurbished. So it might take a while to jump on a new phone.
How did you manage to gets a one year contract with a phone upgrade? I wish I got that.I have a one year upgrade option but a t year contract that gets extended with every upgrade. The 300-500 is not worth the contract cancellation for me
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crystalhand said:
The 300-500 is not worth the contract cancellation for me
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True. But with all the bullsh*t that has came with this droid and having to take 5 phones to the post office to be shipped back (only to be refurb'd again and passed off to some other poor bastard)... a $200 ETF is like paying for the luxury of no longer putting up with AT&T. Every month another $20 less that I have to pay them, etc.
3 times warranty exchange of captivate for the sleep/charge death issue; and possibly account history.
As always, be soft, be patient, and be genuine.
I was told I could swap for a different phone in Dec last if the sleep death issue reoccurred (that was the 4th exchange in all -- once a battery and 3 times phone exchange).
Luckily, my captivate survived.
Im so tempted to just pay the ETF and jump to verizon.. its nice to see that att is getting some new android phones. Even though the htc phone has the lowest specs its so tempting because it will have aosp and 2.3 before the new samsung phone.....and unless motorola goes with an unlocked bootloader they will be in the same boat. Hardware specs don't mean much if the software isn't there
Sent from my SAMSUNG-SGH-I897 using XDA App
Early upgrade pricing is $300 and most everyone will qualify for that. Sell your Captivate for $250-$300 on Craigslist and be done with it. It will be hard to get them to swap it. I tried.
gtg465x said:
Early upgrade pricing is $300 and most everyone will qualify for that. Sell your Captivate for $250-$300 on Craigslist and be done with it. It will be hard to get them to swap it. I tried.
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The Inspire is available for $400 with no contract. I'd rather do that than pay $300 for an upgrade and be locked in for 2 more years.
Same boat.... random shutdowns, etc. On my 5th or 6th phone. I have device support center near my house, so swapping them out it easy, but irritating. When I called yesterday, they said I could swap it for an Inspire, but only when the warranty center received refurbished units, which could take 30-90 days. I doubt it will take that long. I do not see them issuing new Inspires to anybody with a problem at 31+ days. I would have to guess they will have refurbs within 30 days, but who knows. Anybody know how long it takes for AT&T to start getting refurbs?
I'm also curious to know if i can do this. I bought a Captivate refurbished, and already got a replacement because of random shut down issues. Maybe i'll give AT&T a call tomorrow and see what I can do, anyone think people interested in this idea have a decent chance as long as we're reasonable to the AT&T rep we speak to?
Tried. Didn't work : /
It's good to know I'm not the only person thinking about the trade out, seeing as how the Inspire 4G is marked monetarily lower than the Captivate but of the same calibur I'm sure that it will be a refurb option really soon. The only thing I dread about going through the warranty process is initially getting back Captivate refurbs that have bigger issues than mine over and over again until AT&T finally gives in and lets me choose another phone of the same calibur which is why I haven't sent mine in for the GPS, media scan of dread and shutdown while charging/rebooting troubles but now that they are becoming more frequent that it's becoming unbearable.
Buying an Inspire straight out or having AT&T extend my contract for another year isn't an option I'm willing to take, that would get me stuck with an inspire until spring 2012 at the least - no thanks I saw what became of the Aria.
The simple fact is the the issues with this phone should have been addressed and resolved a long time ago and we shouldn't have to put on a custom rom to get it to a state that it should have been that way out the box, custom roms should be for fun and enhancements to an already good product not band aids to fix flaws that the manufacturer or carrier wont acknowledge and respond to.
Hopefully in a few weeks once people start going through the Inspire's the option to choose a refurbished Inspire 4G as a swap for a Captivate will become available, either that or the official 2.2 comes out then I'll stick with the captivate until summer, after that AT&T better come correct with the android updates and some stunning hardware or I'll be jumping ship to T-Mobile.
Wow, I didn't realize the captivate was having so many issues...5th and 6th phones? My god.
I got my phone in August and its running like a champ with Darky 9.2.
johnnie5000 said:
true. But with all the bullsh*t that has came with this droid and having to take 5 phones to the post office to be shipped back (only to be refurb'd again and passed off to some other poor bastard)... A $200 etf is like paying for the luxury of no longer putting up with at&t. Every month another $20 less that i have to pay them, etc.
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IT'S NOT A DROID! @[email protected]##%@#$%^#$%^
xreflection said:
Wow, I didn't realize the captivate was having so many issues...5th and 6th phones? My god.
I got my phone in August and its running like a champ with Darky 9.2.
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it's true. granted, i've only gone through one phone, but i did have the random shutdown problem, and at first i wasn't bothered by it. it quickly became the most annoying problem ever by occurring more frequently.
I am still skeptical about the whole 4G network with AT&T especially being such crappy coverage service already with their supposed upgraded 3G network. If they said they finally completed their 3G network upgrade and provide this kind of horrible coverage quality, I can't even begin to imagine how their supposed 4G network speeds are as well as the coverage it will support. If i was to get a 4G AT&T phone, I would wait at least half a year to a year to really see how they push their network out onto the market.
I talked to an AT&T rep last night and I think I am goinh to jack the upgrade on one of my kids' line and get the Inspire 4G. I got it for my wife and it was the bomb.
The rep told me the exception upgrade for the Inspire is 199.
I originally posted this in the Inspire 4g General forum:
_________________________________________________________________
I bought the Captivate day 1 in June after all the hype only to be disappointed like many users. I called AT&T customer service about an hour ago and was online with a rep within 10 minutes. I very calmly explained my issues with the Captivate (GPS, rebooting randomly) and asked to be given an early upgrade. Without so much as a question the rep told me he would approve it through his supervisor. It took me less than 30 minutes to have a full upgrade ready whenever I want to use it. That will be in about an hour when I go pick up the Inspire.
TL;DR: If you want to upgrade from your Captivate but stay with AT&T, it is trivially easy to get the full upgrade price.
_________________________________________________________________
Also, the OP says that the Inspire has a front-facing camera, but it does not. Just FYI.
I did it. Love it. Such a better out of the box experience.
Sent from my Desire HD using XDA App
I know it's a dead horse. And some people get have different results. But yesterday I tried to exchange my G2X due to freezing, reboots, and lock ups while on wall charger (running official GB). (This is still my first G2X, my past exchange attempt was to get less screen bleed which failed.)
This time the agent told me they are aware of issues post update install and can do nothing. Then they told me I have to wait until LG has a fix. This is the same results I got when I complained of screen bleed and was denied a replacement due to that.
I usually don't get too excited, but based on principal this is beat. I know it's nothing new to some of you but I'm not sure where to go next. I really want to see if LG will ever own up to this and anything else, but I'm sure my issues are hardware based.
T-Mobile: There is a known issue with this phone after the 2.3 update. At this time, there is no further information I need.
T-Mobile: LG is aware of this issue and are working closely to resolve the issue.
Francis Scardino: ok.
T-Mobile: I am unable to process an exchange for you.
T-Mobile: I apologize for any inconvenience this may have caused you.
Francis Scardino: So what do I do?
T-Mobile: You would have to wait until LG comes to a resolution for this issue.
Francis Scardino: I was told that last time about the light bleeding through the screen issues. The phone is not really reliable right now and I need it for work and do not have a home phone. There must be another resolution.
T-Mobile: I definitely understand, Francis. However, this phone does have a few known issues. This is the only thing that we can advise you of.
Francis Scardino: That's quite disappointing. I understand you can only do what you are allowed to do, but I have to find some other resolution. I cannot afford for my phone to turn off while charging at night, my job requires 24 hour on call.
Francis Scardino: Is there an escalation contact I can call. I have to come up with something other than buying a new phone. This one is not very old.
Francis Scardino: I just changed my contract to 2 years, and there is no equipment discount. I'm stuck.
T-Mobile: Unfortunately, there is no escalation process for this issue.
T-Mobile: We can set up call forwarding so that whoever calls your cell phone it will go to another phone.
Try to actually go into a T-Mobile store and make a big deal there
Sent from my MB860 using XDA App
I hate to say it, laissez-faire kinda guy that I am, but we need some kind of consumer protection legislation to prevent this kind of passing the buck.
Get on the phone and call a live person - ask for tech support, not a customer rep.
Sorry to hear that. I am currently on my second (freezing 3x a day) phone and I was offered another G2X exchange but I refused it. I told them they were just passing around refurb junk sent in by other G2X owners. To my surprise, I was offered a full upgrade (Got Tmobile in April 2011 with 2 year contract). It was a customer service rep that actually gave me that. I thought it was bs so I called back a week later to verify that the early full upgrade was noted in my account and it is. I would only be able to get a phone at the Tmobile website or at a corporate store. They said it would be 80% off the retail price. I am waiting for the Samsung Hercules to use that early full upgrade. I'm pretty sure they log every time you called in with notes of the reason of the call. I called in about 5 times (at least) so I think that's why I was offered the early upgrade. I would try calling in again at a different time. Try early morning around 7AM and then 8PM. That way you wont get the same person. You will get different results with different people you speak with. Call them again and good luck.
I was able to get another replacement overnighted to me yesterday... It should be here today. I did it all through the Live Chat online. I told them my phone would shutoff by itself, and it would require a battery pull, and he issued a replacement for me.
If I were you, I would just keep on trying until they offered to send you a replacement. It's worth multiple tries.
Spyvie said:
I hate to say it, laissez-faire kinda guy that I am, but we need some kind of consumer protection legislation to prevent this kind of passing the buck.
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And you care about concealing water damage for the purpose of returning it to these thieves? T-Mobile knows for a damn fact there is good G2X's out there. They just don't want to give this gug another one in fear he might get another damaged G2X since it appears to be a 75% chance he would. Exchanging phones cost them money but they could give a **** less that we spent our hard earned money for a phone that we sometimes can't even use.
We signed a contract with T-Mobile and they entered into a contract with us to provide use with products and service as advertised. You see. I believe in a eye for a eye and two wrongs do make a right. You **** me over and I will **** you over twice as bad
Tmobile customer service is going to ****. Hear you have someone who's phone is not working as expected but they don't want to exchange it because it costs them money. T-Mobile knows there are good G2X'w out there. If all of them had problems then every customer who has one would be calling. I don't even care about the merger anymore. Its apparent T-Mobile is prepping for it quite well.
Sent from my HTC Sensation 4G using XDA Premium App
I will certainly try again. I just can't wonder if this whole debacle will ever bring a full resolution. Is LG working on something? Are they just buying time to phase it out? What will those who have similar results like me have in the future? Will a fully fixed G2x ever hit the shelves..?
Anyone who got a replacement within the last week, what model number phone did you get?
jrwingate6 said:
And you care about concealing water damage for the purpose of returning it to these thieves? T-Mobile knows for a damn fact there is good G2X's out there. They just don't want to give this gug another one in fear he might get another damaged G2X since it appears to be a 75% chance he would. Exchanging phones cost them money but they could give a **** less that we spent our hard earned money for a phone that we sometimes can't even use.
We signed a contract with T-Mobile and they entered into a contract with us to provide use with products and service as advertised. You see. I believe in a eye for a eye and two wrongs do make a right. You **** me over and I will **** you over twice as bad
Tmobile customer service is going to ****. Hear you have someone who's phone is not working as expected but they don't want to exchange it because it costs them money. T-Mobile knows there are good G2X'w out there. If all of them had problems then every customer who has one would be calling. I don't even care about the merger anymore. Its apparent T-Mobile is prepping for it quite well.
Sent from my HTC Sensation 4G using XDA Premium App
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T-Mo doesn't want o give him another phone because they will have to pay for it out of their own pocket. LG will not give you a new phone because they are incompetent manufacturers, along with being liars and thieves, ...while T-Mo simply can't afford to give away phones that they have to pay for.
Spyvie said:
T-Mo doesn't want o give him another phone because they will have to pay for it out of their own pocket. LG will not give you a new phone because they are incompetent manufacturers, along with being liars and thieves, ...while T-Mo simply can't afford to give away phones that they have to pay for.
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T-Mobile can afford it. Their a multi billion dollar company. They sold you a phone to use on their network and it is up to them to make sure it works as advertised for 1 year from purchase. After this ends, T-Mobile can try to recupe their losses from LG but its known policy, their responsible for making sure that phone works within the first year providing the damage was not done by the customer. There is no ifs ands or butts about it. It is what it is and their beating around the bush. Do you think the middle class wooing man has enough money to keep buying phones because its provider wont provide him with a working one? This is bad business and you know it. I don't care if returning G2X's placed them into bankruptcy. The customer is always right and they must fix it.
Sent from my HTC Sensation 4G using XDA Premium App
it is up to them to make sure it works as advertised for 1 year from purchase.
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Incorrect.
The manufacturer is responsible for the warranty in virtually every industry.
Yeah I had no luck with chat support I had to call in when the replacement was bad.
Spyvie said:
Incorrect.
The manufacturer is responsible for the warranty in virtually every industry.
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Yes, the manufacture is ultimately responsible for the warranty but it is up to your providor to be the middle man and exchange the phone for you. They then send the defective phone back to the manufacture to be fixed, replaced or reimbursed.
It is up to the company you purchased the phone from to replace the phone. I didn't buy a phone from LG. I gave my money to T-Mobile who purchased the phone from LG. If I purchase the phone through Amazon then I would contact them for a replacement. If I buy a phone from a middle man than I expect that middle man to fulfill their end of the deal by making sure the device they sold me is not defective and can be used as advertised.
Its a very simple concept for anyone to understand. I know this to be the case since T-Mobile, the middle man exchanges multiple phones every single day.
Sent from my HTC Sensation 4G using XDA Premium App
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.
Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
This whole G2X thing is garbage anyways.
Three months ago, I called into T-Mobile and did a contract renewal. I ordered 4 G2X's and 1 Defy for my 11 year old daughter...never would I have thought the Defy would be the best device in the bunch. It just works.
I called in within the first week about the phones shutting off, GPS taking over 25 minutes on 1 device to get a lock and was assured its all software and that LG is getting ready to release a software upgrade that will fix the issues, I should have sent them back and been done at that point instead of trusting what T-Mobile told me. Instead I had 4 replacements sent at one time, sent 3 of them back as they were worse than the originals. T-Mobile then sent me 3 more, fail. When I called back I asked to just send them back and was told i was past my 14 day period, even though it was noted on my account that I had called in previously in regards to sending them back and was told about the software update...that didnt change anything.
Next they decided the batteries were bad so they sent me 4 batteries, well that didnt solve a damn thing. They had me at that point contact LG, that got me a big "your a consumer, we cant offer any details on an updated software, but if you like you can send your phones back to us and we will send you replacements or fix the ones you have". Basically no go with that either.
Back to calling T-Mobile as I noticed now I had $100.00 charge on my bill for them sending me replacement phones!! The lines with insurance were only charged 5 bucks, the other 2 were charged $20!! They were unwilling to waive the fee's when I called about them! However they offered me replacement phones again if I wanted, and naturally at $50 bucks shipping again, I said no I wont pay for shipping again and finally got to loyalty and they waived the shipping if I wanted to try again, which knowing it wouldnt help did anyways just for the chance..I was right, it didnt help.
Then finally the wonderful, magical, all ending software update came...ta-da! Finally! Nope, wait. Still have the same issues, just not nearly as often as before. It seems to be about once a day now that one of the phones will shut off randomly, The GPS is a bit better on 3 of the phones but mine, nope. Still takes a good 10 minutes to get a lock.
When I called T-Mobile to tell them this great "fix" they were promising me didnt do a damn thing they said they know, and that the software update had been recalled but LG is currently working on a fix and to just give it time, they would not offer me anymore replacements as it doesnt seem to fix "MY" issues..lol, wtf T-Mobile. Kiss my ass.
I ended up filling a complaint with the BBB, I dont know if it will help or do anything at all but honestly, way I see it is it cant hurt. That was Sunday evening, I dont know how long it takes to hear anything back, or if I will at all but we will see.
T-Mobile use to be awesome, I am an old SunCom customer and when T-Mobile took over SunCom I was leery of what may become of the company I loved, T-Mobile really stepped it up and I had no complaints, recently though they pretty much just suck. I dont know what provider I will go with next but it wont be T-Mobile, yet I hate Verizon, Sprints horrible, AT&T with the merger..maybe I dont need phones anymore lol ffs.
techboydino said:
I will certainly try again. I just can't wonder if this whole debacle will ever bring a full resolution. Is LG working on something? Are they just buying time to phase it out? What will those who have similar results like me have in the future? Will a fully fixed G2x ever hit the shelves..?
Anyone who got a replacement within the last week, what model number phone did you get?
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My replacement just came in about an hour ago with Gingerbread pre-installed. The model number is LG-P999DW. (Checked LG Updated), so it is NOT a refurb!
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
Spyvie said:
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.
Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
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Click to collapse
Best Buy and Wal-Mart provide you merchandice but not a service. You don't pay them a monthly fee to lease a product from them. If you sign a contract and purchase a phone for the subsidized price, you are pretty much leasing the phone.
T-Mobile has been exchanging devices with the first year since I can remember. Hell, they exchanged 5 G2X's for me and 3 Sensations within the past 4 months. You can provide a service for one of your customers and not the next. An attorney would eat this alive in a court of law. By their POLICY they need to provide you with a working replacement or exchange your device for another comparable one of equal or lesser value. They CANT just tell you to suck it up and keep paying them monthly for something that doesn't work.
I don't understand why you can't comprehend this. Instead you want to compare Best Buy to a mobile service providor which is apples and oranges. Last time I checked. You don't enter into a contract or pay a monthly fee for a service to Best Buy.
Get off Tmobiles nuts and realize your wrong.
Sent from my HTC Sensation 4G using XDA Premium App
Very interesting discussion...
I can tell you in no uncertain terms that ultimately LG is responsible for the product. The argument that you "Bought" the phone from T-Mobile, or you "leased" the product from T-Mobile is invalid. Your warranty is with LG.
We were all allowed 14 or 30 days to return the phone. Of course most of us held out for the "update/fix" until it was too late to return.
THIS is why I worked to find another remedy to the situation and ultimately had the class action law suit filed.
For any of you wanting further information about the CAL, contact my attorney directly.
http://www.doylelowther.com/class-action-against-lg-electronics-p999g2x/